1CRM Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
1CRM: Top CRM Software
4.4 / 5
Featured CRM Software Alternatives for 1CRM
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
1CRM Review
What is 1CRM
1CRM customer relationship management software offers a unified platform to handle sales, marketing, customer support, and project workflows seamlessly. Its modular design permits businesses to activate only the features they require, tailoring the system to their unique operational needs.
The platform excels in managing customer interactions by tracking sales opportunities and maintaining comprehensive client histories. This enables sales teams to engage customers with a full understanding of their past and current communications, improving personalization and strategic decision-making.
Sales automation is a standout feature of the 1CRM platform, including pipeline management, quoting, and order processing. Users can generate quotes and invoices within the system, reducing manual input errors and accelerating the sales cycle. Tools for monitoring sales goals and performance metrics provide valuable insights into team productivity and forecasting.
Marketing efforts benefit from automation capabilities that support campaign management, email outreach, and lead nurturing through automated workflows. This helps maintain ongoing engagement with prospects, enhancing conversion rates and customer loyalty over time.
Customer service is addressed through a ticketing system designed to efficiently handle inquiries and issues. Support teams can prioritize, assign, and track cases, ensuring timely resolution and thorough communication records, which are essential for customer satisfaction.
Project management tools within 1CRM enable task assignment, deadline tracking, and progress monitoring, integrating closely with CRM data. This facilitates coordination among sales, support, and operational teams, streamlining workflows and resource allocation.
The 1CRM customer relationship management software also emphasizes flexibility and customization. Businesses can modify fields, workflows, reports, and layouts to fit their processes. Deployment options include both on-premise and cloud hosting, accommodating diverse IT strategies.
Security is a core component, with role-based access controls that protect sensitive customer data and ensure compliance with privacy standards. The web-based interface is accessible on multiple devices and offers customizable dashboards with real-time data visualization, supporting swift and informed decisions.
For organizations seeking a simple case management system, exploring additional resources like the article on simple case management system may provide valuable insights into integrating case management with CRM tools effectively.
Featured CRM Software Products
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$8/per user/per month
Yes
customizable dashboards, automated follow-ups, advanced analytics
Editor's Take
monday.com Sales CRM is a customizable platform designed to streamline sales processes, enhance team collaboration, and improve pipeline visibility. Its intuitive interface enables users to manage leads, track deals, and automate repetitive tasks with ease. The CRM integrates seamlessly with popular tools like Gmail, Slack, and HubSpot, ensuring a centralized workflow. Features like customizable dashboards, automated follow-ups, and advanced analytics help sales teams stay organized and focused on closing deals. With scalability in mind, monday.com caters to businesses of all sizes, offering flexible pricing plans and robust customer support. It’s an excellent choice for teams seeking efficiency and adaptability.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$7 per user per month billed annually
15 days
lead generation, sales pipeline management, workflow automation
Editor's Take
Zoho CRM is a flexible and comprehensive customer relationship management platform designed to help businesses manage and grow their customer relationships effectively. With tools for lead generation, sales pipeline management, workflow automation, and analytics, Zoho CRM is suitable for businesses of all sizes across a variety of industries.
Zoho CRM enables teams to streamline sales processes by capturing leads from multiple channels, tracking interactions, and managing every stage of the sales cycle. The platform offers customizable dashboards and reports, providing insights into sales performance and customer behaviors to help make data-driven decisions. With powerful automation features, Zoho CRM allows businesses to set up workflows for routine tasks like follow-ups, lead scoring, and email notifications, reducing manual work and enhancing productivity. The platform integrates with popular tools, including the Zoho suite, Microsoft 365, and G Suite, enabling a seamless connection across teams.
For businesses aiming to improve customer engagement, close deals faster, and enhance team collaboration, Zoho CRM delivers a scalable, user-friendly solution to drive sales and customer satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Yes
Lead Management, Contact Management, Workflow Automation
Editor's Take
Salesforce CRM is a leading customer relationship management platform known for its robust functionality, scalability, and extensive customization options, making it suitable for businesses of all sizes, from startups to large enterprises. Built to streamline sales, marketing, customer service, and analytics, Salesforce CRM empowers teams to manage customer interactions, optimize workflows, and drive growth from a single, cloud-based platform.
Salesforce CRM provides a complete view of customer data, enabling teams to track interactions, manage leads, and automate tasks throughout the sales pipeline. With powerful tools for reporting and analytics, Salesforce offers insights into sales performance, customer trends, and campaign effectiveness, allowing teams to make data-driven decisions. The platform’s automation capabilities reduce manual workloads with customizable workflows, automated follow-ups, and lead scoring, ensuring a smooth customer journey. Integrations with thousands of third-party applications, along with its own suite of services, make Salesforce a highly adaptable solution for businesses looking to connect their CRM with other tools.
For organizations focused on enhancing customer engagement, improving team efficiency, and scaling their operations, Salesforce CRM delivers a powerful and versatile solution tailored to support long-term business growth.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does 1CRM cost
1CRM: Top CRM Software
4.4 / 5
Starter Plan
- Price: $30 per user per month (billed annually)
- Features: Core CRM functionalities, email integration, task management, and basic reporting
Professional Plan
- Price: $50 per user per month (billed annually)
- Features: Includes all Starter features plus advanced reporting, workflow automation, and customer support tools
Enterprise Plan
- Price: $80 per user per month (billed annually)
- Features: All Professional features with additional customization options, API access, and priority support
1CRM provides a free trial, allowing users to test the platform before committing to a subscription.
What are the pros of 1CRM
- Comprehensive CRM combining sales, marketing, and customer support in one platform
- Highly adaptable modules for customizing workflows, fields, and layouts without coding
- Advanced sales automation for managing leads, tracking opportunities, and forecasting
- Integrated marketing automation including campaign management and email nurturing
- Project management tools linked to customer accounts for task and deadline tracking
What are the cons of 1CRM
- Interface can be complex and overwhelming for new users due to dense layout and many features
- Customization options limited, especially for deep tailoring of modules and workflows
- Performance may degrade with large customer databases or complex reports
- Mobile app lacks intuitive design, offline capabilities, and responsiveness
- Reporting tools offer only basic analytics without advanced visualization or customization
What are the core features of 1CRM
1CRM: Top CRM Software
4.4 / 5
1CRM provides a robust set of tools designed to streamline business operations, enhance customer relationship management, and improve team productivity. Its flexible and comprehensive features allow companies to tailor workflows, manage contacts, and drive sales and marketing efforts efficiently.
- Customization: Extensive options to adjust the interface, workflows, and data fields to meet specific business requirements without the need for coding.
- User, Role, and Access Management: Fine-grained control over user permissions and roles ensures security and appropriate access across various departments.
- Document & Content Management: Integrated storage and organization of documents facilitate easy collaboration and quick retrieval of customer- and project-related files.
- Output Document Generation: Automated creation of quotes, invoices, and contracts from templates to streamline administrative and sales processes.
- Contact & Account Management: Centralized tracking of detailed customer and business contact information alongside interaction histories for comprehensive record-keeping.
- Opportunity & Pipeline Management: Customizable sales pipelines help monitor deal progress, forecast revenue, and prioritize sales activities effectively.
- Task / Activity Management: Tools to schedule, assign, and monitor tasks related to sales, marketing, and support, enhancing team coordination and follow-ups.
- Email Marketing: Capabilities to design and send targeted campaigns with list segmentation and performance tracking to boost marketing impact.
- Campaign Management: Execution and monitoring of multi-channel marketing campaigns with integration of results into lead and contact records for analysis.
- Lead Management: Automated workflows and scoring systems to capture, qualify, and nurture leads, ensuring timely follow-ups and conversion tracking.
- Customer Support Portal: A self-service interface where customers can submit tickets, access knowledge bases, and monitor case statuses, reducing support workload.
- Support Analytics: Built-in insights into support team efficiency, ticket resolution times, and customer satisfaction to enhance service quality.
- Social Network Integration: Connections with social media channels enable engagement tracking and incorporation of social interactions into customer profiles.
- Reporting: Customizable reports provide detailed sales, marketing, and support metrics to support data-driven decisions.
- Dashboards: Real-time interactive visualizations present key performance indicators for quick assessment of business health and operations.
Benefits of using 1CRM
1CRM delivers a versatile customer relationship management platform designed to enhance business operations and improve client interactions. Below is a detailed overview of the key benefits users can expect, highlighting how it caters to a variety of business requirements and priorities.
- Highly Customizable Platform: Users can adapt 1CRM extensively without needing advanced technical expertise. This flexibility allows businesses to tailor modules, fields, and workflows to precisely fit their unique processes and objectives.
- All-in-One Business Solution: Beyond CRM functions, 1CRM integrates invoicing, project management, and inventory control within a single system. This integration reduces dependency on multiple tools, simplifying operations and lowering overall software costs.
- Flexible Deployment Options: Organizations can choose between cloud-based or on-premise installations, accommodating diverse security concerns and IT infrastructure setups. This choice supports both businesses prioritizing data control and those favoring cloud convenience.
- Comprehensive Contact and Opportunity Management: The platform centralizes customer data, allowing detailed tracking of interactions and histories. Sales teams benefit from robust pipeline tools that enhance forecasting and prioritization, streamlining revenue generation efforts.
- Marketing Automation and Campaign Support: 1CRM features tools for managing email campaigns, segmenting leads, and automating marketing workflows. These capabilities help businesses target audiences effectively and improve the impact of promotional activities.
- Task and Project Collaboration: With functionality for assigning tasks, tracking progress, and fostering team collaboration, the software supports efficient project execution and deadline adherence across departments.
- Advanced Reporting and Analytics: Customizable dashboards and reports empower decision-makers to monitor performance metrics closely. This data-driven insight aids strategic planning and operational improvements.
- Robust Security via Role-Based Access: Granular permission settings ensure that sensitive information remains accessible only to authorized users, enhancing compliance and protecting company data.
- Mobile Accessibility for Remote Teams: Mobile-friendly interfaces and apps enable users to access and update customer information anywhere, increasing productivity for field and remote employees.
Our expert take on 1CRM
When considering 1CRM, I appreciate how its modular design lets me tailor the system to meet specific operational needs, which is a key factor for businesses looking for adaptable solutions. This flexibility is invaluable because it means the software can evolve alongside a company without requiring major rework. The platform’s ability to integrate various functions like sales automation, marketing, and customer support into one place also simplifies workflows and keeps data consistent across departments, which is crucial for efficient management.
From my experience, 1CRM’s open-source roots offer significant advantages. Hosting the software on-premises gives me greater control over data security and compliance, something many cloud-only platforms don’t provide. However, I’ve noticed the user interface isn’t the most intuitive compared to newer cloud-native CRMs, so there is a learning curve, particularly if you or your team are new to CRM systems. Also, while the customization options are extensive, you often need technical expertise or developer support to implement them effectively.
Looking at 1CRM pricing and integration options, the software stands out as a cost-effective choice for smaller businesses or startups that want enterprise-grade features without a hefty price tag. It supports a broad range of third-party applications and APIs, which is a big plus if you need to connect your existing tools or data sources. This interoperability combined with its modular nature makes it a versatile option for companies with complex or changing IT environments.
For those who also manage learning systems or want to explore related technologies, I found it helpful to check out resources on cloud lms software. Understanding complementary platforms can provide a more holistic view of software ecosystems that support business growth and training needs.
In summary, 1CRM customer relationship management features offer a solid, flexible foundation for organizations that prioritize adaptability and control. While not the flashiest or easiest to pick up immediately, its strengths lie in customization, integration, and cost efficiency, making it a practical choice for companies ready to invest in a tailored CRM solution.
What business types use 1CRM
1CRM for small and medium businesses spans a wide variety of industries, each leveraging the software’s integrated features to streamline operations and enhance customer management. In manufacturing, SMEs use 1CRM to shorten sales cycles, improve order processing, and coordinate inventory tracking alongside project management, fostering better collaboration between sales, production, and logistics teams.
- Professional services: Consulting firms and legal practices benefit from 1CRM’s powerful contact management and workflow automation, allowing detailed tracking of client interactions, billing, and contract management within a unified platform.
- Nonprofits: Organizations with limited budgets rely on 1CRM to manage donor relations, fundraising campaigns, and volunteer coordination, leveraging its cost-effective model and integrated email marketing tools for targeted outreach.
- Retail businesses: Especially those with online sales channels, retailers use 1CRM to consolidate customer data, manage sales pipelines, and synchronize inventory, while e-commerce integrations help automate follow-ups and analyze sales trends.
- Healthcare providers: Clinics and medical suppliers utilize 1CRM to maintain patient records, ensure data privacy compliance, and organize appointments and tasks, customizing data fields for clinical and administrative needs.
- Technology companies: Software and IT firms employ 1CRM for project and issue tracking, connecting sales, support, and project management modules to improve transparency and client satisfaction.
- Educational institutions: Schools and training providers use the software for managing student inquiries, enrollment, scheduling, and communication, with reporting tools aiding in operational planning.
- Real estate agencies: Agents track properties, manage client relationships, and coordinate transactions efficiently through calendar, task, and document features.
- Wholesale distributors: Complex supply chain operations benefit from 1CRM’s inventory control, automated reorder processes, and comprehensive order tracking from quotation through delivery.
For those exploring CRM software for service-based businesses, 1CRM offers customizable workflows and reporting capabilities tailored to industry-specific requirements, ensuring adaptability across diverse business models. Companies seeking to compare solutions might find value in consulting the ranking of the top cloud accounting softwares to better understand how 1CRM fits within the broader market landscape.
Best 5 alternatives to 1CRM
Zoho CRM
5 / 5
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
monday sales CRM
4.45 / 5
Monday Sales CRM stands out for its exceptional adaptability, allowing users to customize dashboards, columns, and sales workflows to perfectly suit their distinct business requirements. This level of flexibility is ideal for companies with unique processes or niche operations, enabling them to modify the platform effortlessly without needing advanced technical skills. Additionally, the CRM offers automation features that streamline repetitive tasks like follow-up reminders and status updates, thereby minimizing manual workload and lowering the chance of mistakes. Coupled with integrated communication tools and AI-powered capabilities for email composition and data analysis, monday ensures teams remain coordinated and equipped to make data-driven decisions.
Salesforce CRM
5 / 5
Salesforce CRM stands out as the leading platform globally, offering a unified system to store and analyze customer information, which empowers businesses to make well-informed decisions. Its robust contact management delivers a comprehensive and centralized view of customer data, allowing sales teams to access detailed profiles and better understand their prospects. The integration of AI, especially through Einstein, streamlines everyday tasks like data entry and email follow-ups, enabling employees to concentrate on more strategic activities. Additionally, Salesforce fosters seamless collaboration with tools such as "Chatter" and supports remote accessibility via the cloud and mobile devices, ensuring teams stay connected and productive regardless of location.
CRM Creatio
5 / 5
Creatio CRM stands out as a versatile and powerful customer relationship management platform, designed to accommodate both technical and non-technical users through its intuitive no-code development environment. This feature allows organizations to customize applications and automate workflows swiftly, reducing implementation time and overall costs by 37% compared to traditional CRM solutions. By automating routine tasks and providing a comprehensive 360-degree customer view, Creatio enhances team productivity and fosters more personalized client interactions. Additionally, its extensive integration options, strong security measures, and AI-driven automation equip businesses with actionable insights and predictive capabilities to optimize the entire customer journey.
HubSpot CRM
5 / 5
HubSpot CRM is a cloud-based customer relationship management platform designed to help businesses manage and analyze customer interactions throughout the sales and marketing lifecycle. It provides tools for contact and lead management, email tracking, pipeline management, marketing automation, and performance analytics. The system is known for its user-friendly interface and seamless integration with other HubSpot tools, making it particularly popular among small to medium-sized businesses. HubSpot CRM is available in a free version with basic features, while more advanced capabilities—such as sales forecasting, custom reporting, and AI-powered insights—are accessible through paid tiers. The platform emphasizes ease of use, scalability, and centralized data, enabling teams to align their sales, marketing, and customer service efforts more effectively.
Frequently Asked Questions about 1CRM
1CRM provides both cloud-hosted and on-premise deployment options, giving businesses the freedom to select a setup that aligns with their preferences regarding data control, security protocols, and IT infrastructure capabilities.
Yes, the platform allows extensive customization, enabling users to adjust workflows, modify fields and layouts, and integrate additional tools to tailor the system precisely to their operational requirements.
It integrates with common business applications including email clients and accounting software, and extends connectivity through APIs and built-in connectors for various third-party tools.
Security measures include role-based access controls, encryption of data, and secure authentication processes designed to safeguard both user and customer information effectively.
The software is accessible via web browsers on desktops and mobile devices alike, featuring responsive design and mobile compatibility to facilitate access from virtually anywhere.
Yes, it offers multilingual support, allowing users to operate the system in different languages to accommodate the needs of international business environments.
Typical support includes email assistance, comprehensive documentation, and community forums, with premium support plans offered depending on the subscription tier.
Prospective users can usually access a free trial or demonstration period, providing an opportunity to evaluate the platform before making a purchasing decision.
The platform is designed for growth, capable of handling increased user counts, larger data volumes, and more complex operations through modular expansion and flexible deployment options.
Yes, 1CRM offers APIs and integration tools that facilitate seamless connection with existing enterprise systems and data sources, ensuring workflow continuity.
Its all-in-one approach merges CRM with project and business process management, combined with open customization capabilities, making it adaptable to diverse business needs.
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