HubSpot CRM Review 2025: Pricing, Features, Pros & Cons, Ratings & More

HubSpot CRM is a platform that helps various types of companies track sales activities and streamline daily operations while simultaneously connecting and interacting with their customers. The HubSpot database features six core customer relationship tools, including marketing, commerce, and content management, that improve customer growth and overall performance. One of these products is Sales Hub, a sales software that drives up engagement and oversees quote creation, deals management, coaching, and analytics, to name a few. While Sales Hub is best paired with the HubSpot CRM, it is designed to work well with other CRMs in the market.

In this HubSpot CRM review, our Research.com team examined the platform's main features, pricing, benefits, and potential drawbacks to help businesses boost productivity, increase revenues, and take care of their clients. We also discuss some HubSpot FAQs and suggest a short list of alternatives to further guide you in your decision-making process.

What’s new in HubSpot CRM?

Since various aspects of running a business often change, CRM platforms and solutions must also offer something new to the table. Part of our team’s HubSpot CRM review is monitoring the updates the vendor rolls out.

For instance, one of the newest features is its lead management capabilities that track and organize activities with a prospective client. Right from the first interaction, HubSpot logs calls, assigns a status, schedules a meeting, or drafts a deal right in one workspace, making it easier for your sales team to stay on top of their game.

Another one of the many new HubSpot CRM features is its prospect activities reporting. On this page, HubSpot generates charts based on your team’s prospecting efforts, such as the number of contacts enrolled, emails sent, or booked meetings. In addition, it displays insights on these performances, like meeting rates and the average times to book a meeting, to help address bottlenecks and optimize your team’s processes.

Can HubSpot CRM streamline employee training and onboarding?

HubSpot CRM offers robust integration capabilities that allow organizations to complement its native functionalities with comprehensive employee training solutions. By connecting the platform with specialized training tools, companies can automate onboarding processes and monitor training progress seamlessly. For instance, integration with a learning management system enables centralized tracking of course completions, skill assessments, and compliance milestones. Additionally, the platform’s analytics and automation features assist in scheduling training refreshers and generating performance reports, ensuring that sales teams stay current with best practices without disrupting their daily operations.

How does HubSpot CRM support sales coaching and team development?

Effective sales coaching and development are essential for sales teams to refine their skills and boost performance. HubSpot CRMprovides several tools and features to support these efforts:

• Sales Playbooks: HubSpot offers editable sales playbooks that serve as structured guides for handling various sales scenarios. These playbooks help standardize responses, making it easier for team members to communicate effectively and consistently. Playbooks allow sales managers to embed strategies directly into workflows, providing guidance on objection handling, qualifying leads, and closing techniques. This resource supports continuous learning and consistent sales practices.
• Call Tracking and Recording: Sales Hub includes call tracking and recording features that allow managers to review sales calls and offer constructive feedback to representatives. Managers can analyze recorded calls to identify successful techniques or areas needing improvement, making this feature valuable for both individual and team development.
• Pipeline Performance Insights: HubSpot’s robust reporting tools track individual and team performance, offering insights into metrics like call outcomes, deal progression, and conversion rates. Managers can use these metrics to identify top performers, spot coaching opportunities, and guide underperforming team members. Regular review of performance data ensures that coaching is targeted and effective.
• Automated Task Reminders and Follow-Ups: Automated reminders and follow-ups help reinforce training practices by ensuring that representatives adhere to best practices for customer engagement and timely follow-up. These automation tools reduce the chances of missed opportunities and help reps develop habits that drive successful sales outcomes.
• Goal Setting and Tracking: HubSpot CRM allows managers to set, monitor, and evaluate team goals, making it easier to track progress and assess if coaching efforts are yielding results. Goal tracking helps motivate team members and enables managers to align coaching strategies with specific performance targets, enhancing the effectiveness of development programs.

How does HubSpot CRM support customer service integration?

HubSpot CRM goes beyond just managing sales and marketing—it also plays a pivotal role in enhancing customer support operations. By integrating seamlessly with customer service software systems, HubSpot enables businesses to unify their sales and customer support functions into a cohesive powerhouse. This integration ensures that customer queries are addressed efficiently while maintaining a trackable history of interactions that sales teams can reference.

Through integration with top-rated customer service tools, companies can provide tailored and responsive support that directly aligns with their sales strategies. For instance, the platform allows you to track unresolved tickets and gather actionable insights that assist both sales and support teams in delivering a smoother customer journey. Customer service staff can also access important sales data, such as previous deals and customer preferences, to inform their interactions.

In essence, these capabilities make HubSpot CRM Sales Hub not only an efficient tool for sales and coaching but also a robust ally for comprehensive customer relationship management.

Key Insights

• Comprehensive CRM Platform: HubSpot CRM offers an extensive suite of tools designed to enhance sales activities, customer engagement, and daily operations. It integrates seamlessly with other CRMs, making it adaptable for various business needs.
• New Features and Enhancements: Recent updates include a prospecting workspace for tracking new leads, reporting on prospect activities, and AI-powered insights to optimize sales processes. These features help streamline workflows and improve efficiency.
• Flexible Pricing Plans: HubSpot CRM offers a free version with basic features and several paid plans (Starter, Professional, Enterprise) that cater to businesses of different sizes and needs. The paid plans provide advanced tools like ABM automation, forecasting, and AI-powered insights.
• Customization and User Experience: The platform is highly customizable, allowing businesses to modify workflows and configure notifications according to their specific requirements. Its intuitive design makes it user-friendly, although there may be a slight learning curve for new users.
• Strong Customer Support: HubSpot is known for its reliable customer support, offering guidance from onboarding to troubleshooting. This ensures a smooth user experience and helps users maximize the platform's features.
• Automation and AI Capabilities: HubSpot CRM leverages automation to handle tasks such as drafting emails and configuring workflows, freeing up time for sales teams to focus on customer interactions. AI-powered insights provide valuable data for refining strategies and improving outcomes.
• Integration and Collaboration: The platform supports seamless integration with various third-party applications, enhancing collaboration and efficiency. This adaptability allows users to access and share data across different devices and apps.

HubSpot CRM pricing plans differ based on the scale of your business. The CRM platform itself is free and includes some basic sales, marketing, operations, commerce, content, and customer service tools. The CRM Suite Starter is priced at $18/month, the Suite Professional at $1,600/month, and the Suite Enterprise at $5,164/month. Meanwhile, more extensive tools in the Sales Hub software have the following plans:

Free

• Meeting scheduler and ticketing system
• Company database and list segmentation
• Contact management and reporting dashboard

Starter – $18/month

• Sales and task automation
• Sales content analytics and permission tools
• One-on-one technical support and live chats

Professional – $450/month

• ABM automation and auto-lead rotation
• Prospecting workspaces and supports 30 currencies
• Forecasting capabilities and includes up to 100 custom reports

Enterprise – $1,500/month

• AI-powered insights and advanced customization
• Flexible admin notifications controls and field-level permissions
• Supports 100 deal pipelines, 1,000 editable workflows, and 200 currencies

• Extensive customization. Whether you are modifying workflows or configuring notifications, HubSpot CRM Sales Hub activates different customization controls. This guarantees that regardless of industry, you can effortlessly adjust its features to fit your operations.
• Intuitive system. HubSpot earns high marks for its intuitive interface and simple design. This empowers both new and tech-savvy users to navigate it conveniently and make the most of its features.
• Strong customer support. HubSpot’s customer service is responsive and reliable. From onboarding to troubleshooting, its dedicated team provides guidance, ensuring smooth experiences for its users and cementing its reputation as a top CRM solution.

• Steep pricing. Although its subscriptions come in ranges or bundles, these may not always be cost-effective for smaller businesses or startups. Moreover, there is a stark price difference for the advanced solutions it offers compared to other brands providing similar features.
• Slight learning curve. Being a one-stop-shop CRM solution is a double-edged sword as some users feel overwhelmed by the number of tools they need to learn. Although the platform is easy to explore, familiarizing oneself with all its features may require some adjustment.
• Limited mobile features. HubSpot’s mobile app is a convenient option to monitor operations on the go, however, there is still room for enhancement. Notably, it experiences occasional freezing or slowness, and according to user reviews, the app could use some basic inventory management software features.

In our HubSpot CRM review, we present an overview of its most prominent capabilities, shedding light on how they can benefit your operations and streamline your sales.

• AI-powered insights. HubSpot’s insights and analytics make it simpler to track interactions and performance metrics. This AI-fueled feature can consolidate customer data, generate customizable reports, and predict pipeline values. With data-driven suggestions, you can refine your strategies to arrive at better results.
• Streamlined services. Among the many HubSpot CRM reviews, users said that its pool of tools stands out the most. Whether you are contacting leads, creating payment links, crafting checkout experiences, or setting up live chats, it empowers businesses to handle a wide range of tasks in just one unified platform.
• Automated solutions. From simple commands like drafting emails to more complex tasks such as configuring workflows, HubSpot CRM automated capabilities eliminate redundancies and expedite progression. This not only improves productivity but also encourages sellers to connect and interact more with customers.
• Strategic plans. With editable playbooks, your teams have a guide that prepares them to be better equipped at handling leads. This feature converts notes to data points through drop-down and multiple-choice options and updated templates to help your sellers answer clients’ questions and close deals more effectively.

As part of our in-depth HubSpot CRM review, our team rounds up the top three benefits it brings to the table. These significant advantages can prove invaluable to organizations across diverse industries.

All-in-One Platform

Our HubSpot CRM review reveals that it is a versatile all-in-one platform, making it an indispensable asset for many companies. Apart from a secure database and advanced sales management features, it includes one of the best help desk software, shared inboxes, form creation, meeting scheduling, basic SEO recommendations, and field mappings. No matter what sector you are in, HubSpot CRM serves as a powerful solution that meets and goes beyond goals.

User-Friendly

Many users cite the brand’s intuitive and easy-to-use interface as a prominent green flag in their HubSpot CRM review comments. While there is a modest learning curve, the platform’s overall simplicity reduces the difficulty in navigation. Moreover, its straightforward design enables users to focus on their tasks without the need for extensive troubleshooting.

Seamless Integrations

Whether you use mobile phones or desktops, the ease of HubSpot CRM integrations ensures that your sellers can access and share data smoothly across different devices or apps. In addition, this adaptability fosters collaboration and creates a more efficient work environment. By incorporating actions and prompts in third-party apps, users face fewer distractions and connect with other tools that complement HubSpot.

In this HubSpot CRM review, we identify the vendor’s target customers to help set your expectations and gauge the extent of its capabilities. As one of the most versatile CRM platforms, HubSpot caters to a diverse range of professionals, including business and startup owners, sales leaders, marketers, operations managers, and customer service teams. Furthermore, its adaptability extends across industries, such as software and technology, consumer services, manufacturing, marketing and advertising, healthcare, education, and nonprofits to name a few.