Pipeliner CRM stands out for its user-friendly design that encourages quick adoption among sales teams, addressing a common challenge in CRM implementation. Its AI-driven features automate routine tasks, freeing sales professionals to concentrate on strategic priorities and boosting overall productivity. Additionally, Pipeliner supports consistent sales processes and offers powerful analytics tools, equipping management with valuable insights. Cost-efficiency is another key benefit, as the platform can be rapidly deployed without the need for a dedicated administrator, ensuring a swift return on investment and lower total ownership costs.
Key Features of pipeliner
Visual Relationship Mapping
Multiple Accounts functionality
Comprehensive Forecasting capabilities
No-code Workflow Automation Engine
Email Integration with MS Outlook and Gmail
Personalized Email Templates
AI-powered duplicate checking and advanced sales tools
Mobile Accessibility
Price of pipeliner
Pipeliner CRM's Starter Plan begins at $65 per user monthly or $50 if billed annually, requiring a minimum of three users and offering basic sales management and collaboration tools. The Business Plan costs $85 monthly or $70 annually per user, adding full CRM functionality and customization. The Enterprise Plan is priced at $115 monthly or $100 annually, providing advanced reporting and enhanced customization. The Unlimited Plan, at $150 monthly or $125 annually per user, includes advanced features and add-ons not found in other plans. A free trial is available for evaluation.
2
NetSuite CRM
5 / 5
Read more about NetSuite CRM
NetSuite CRM delivers a comprehensive platform that consolidates customer information across multiple channels, granting teams instant access to up-to-date data on preferences, transactions, and interactions in one centralized hub. By automating routine sales, marketing, and service activities, it boosts operational efficiency and frees staff to concentrate on cultivating stronger customer relationships. Its cloud-based design facilitates seamless connectivity from any device, enabling collaboration among dispersed teams while providing real-time sales tracking and pipeline visibility to accelerate deal closures. Additionally, advanced forecasting and analytics tools harness historical and predictive data, empowering businesses to enhance decision-making and optimize resource management for sustained growth.
Key Features of NetSuite CRM
Customer Management
Lead Management
Sales Forecasting
Marketing Automation
Real-Time Dashboards
Workflow Automation
Case and Customer Support Management
Integration with ERP and Other Systems
Price of NetSuite CRM
NetSuite CRM offers four main pricing tiers with varying features and annual costs. The Standard Tier ranges from $1,188 to $4,800, covering essential CRM functions like contact management and sales automation. The Premium Tier, priced between $11,615 and $27,600 annually, adds advanced analytics and forecasting tools. The Ultimate Tier costs from $7,188 to $10,200 and includes CPQ capabilities and real-time pricing. The Enterprise Tier, from $7,188 to $23,988, combines all features with advanced customization and partner management. A base platform fee of $999 monthly plus $99 per user monthly applies.
Salesforce CRM stands out as the leading platform globally, offering a unified system to store and analyze customer information, which empowers businesses to make well-informed decisions. Its robust contact management delivers a comprehensive and centralized view of customer data, allowing sales teams to access detailed profiles and better understand their prospects. The integration of AI, especially through Einstein, streamlines everyday tasks like data entry and email follow-ups, enabling employees to concentrate on more strategic activities. Additionally, Salesforce fosters seamless collaboration with tools such as "Chatter" and supports remote accessibility via the cloud and mobile devices, ensuring teams stay connected and productive regardless of location.
Key Features of Salesforce CRM
Contact Management
AI Capabilities (Einstein AI and Einstein GPT)
Automation, Workflows, and Approvals
Reports, Dashboards, and Analytics
Sales Opportunity Management
Omni-Channel Support
Collaboration Tools (with Slack Integration)
Third-Party Integrations
Price of Salesforce CRM
The Salesforce Starter Suite costs $25 per user per month, suitable for small businesses needing basic CRM features. For growing businesses, the Professional plan is $100 per user monthly, offering automation, real-time chat, and access to the AppExchange. The Enterprise plan at $165 per user per month adds pipeline management and advanced automation, ideal for scaling companies. Large enterprises might prefer the Unlimited plan at $330 per user monthly, which includes AI and premier support. High-performance teams can opt for Einstein 1 Sales at $500 per user monthly, featuring generative AI and Slack integration.
Creatio CRM stands out as a versatile and powerful customer relationship management platform, designed to accommodate both technical and non-technical users through its intuitive no-code development environment. This feature allows organizations to customize applications and automate workflows swiftly, reducing implementation time and overall costs by 37% compared to traditional CRM solutions. By automating routine tasks and providing a comprehensive 360-degree customer view, Creatio enhances team productivity and fosters more personalized client interactions. Additionally, its extensive integration options, strong security measures, and AI-driven automation equip businesses with actionable insights and predictive capabilities to optimize the entire customer journey.
Key Features of CRM Creatio
Unified CRM Experience
360-Degree Customer View
Unlimited No-Code Customization
End-to-End Workflow Automation
Real-Time Analytics and Reporting
Opportunity Tracker
Sales Forecasting
Integrations
Price of CRM Creatio
Creatio CRM offers three core plans priced per user per month. The Growth Plan costs $25 and targets small to medium businesses with automation features. For larger companies, the Enterprise Plan is $55, delivering comprehensive automation capabilities. The Unlimited Plan, at $85, is designed for advanced enterprise needs with limitless automation potential. Additional CRM products like Sales, Marketing, and Service are available separately for $15 per user monthly, allowing customization. This composable pricing ensures businesses pay only for what they require, adapting easily to varied organizational demands.
HubSpot CRM is a cloud-based customer relationship management platform designed to help businesses manage and analyze customer interactions throughout the sales and marketing lifecycle. It provides tools for contact and lead management, email tracking, pipeline management, marketing automation, and performance analytics. The system is known for its user-friendly interface and seamless integration with other HubSpot tools, making it particularly popular among small to medium-sized businesses. HubSpot CRM is available in a free version with basic features, while more advanced capabilities—such as sales forecasting, custom reporting, and AI-powered insights—are accessible through paid tiers. The platform emphasizes ease of use, scalability, and centralized data, enabling teams to align their sales, marketing, and customer service efforts more effectively.
Key Features of HubSpot CRM
Contact Management
Deal Pipeline Management
Email Tracking and Notifications
Meeting Scheduling
Live Chat and Chatbots
Marketing Automation
Sales Automation
Custom Dashboards and Reporting
Lead Scoring
Price of HubSpot CRM
Free Tools – $0/month
Includes basic CRM, contact management, email marketing, forms, live chat, and reporting tools.
Starter – Starting at $20/month
Adds features like email marketing automation, simple conversation routing, and removal of HubSpot branding. Pricing varies depending on the number of contacts.
Professional – Starting at $500/month
Includes advanced marketing automation, custom reporting, sales sequences, lead scoring, and team collaboration tools.
Enterprise – Starting at $1,200/month
Offers enterprise-grade features such as custom objects, advanced permissions, predictive lead scoring, and more extensive analytics.
Note: Prices vary depending on whether you're purchasing individual Hubs (e.g., Sales, Marketing, Service) or bundling them as part of the CRM Suite.
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
Key Features of Zoho CRM
Zia AI Assistant
Lead and Deal Prediction
Sales Process Builder
Blueprints
Enhanced Automation
Advanced Dashboard Functionality
Forecast Adjustment and Hierarchy
WhatsApp for Business Integration
Price of Zoho CRM
The Zoho CRM Free Plan supports up to 3 users with basic contact management and automation at no cost. The Standard Plan costs $14 per user monthly if billed annually, offering sales forecasting and custom dashboards. The Professional Plan, priced at $23 per user monthly with annual billing, adds inventory management and Google Ads integration. The Enterprise Plan, at $40 per user monthly billed annually, includes advanced customization and AI analytics. The Ultimate Plan, $52 per user monthly billed annually, provides enhanced analytics and premium support. All paid plans have a 15-day free trial available.
LeadSquared Sales + Mobile CRM is designed to empower organizations by optimizing their field sales operations through a powerful mobile platform that ensures seamless access to crucial CRM features on smartphones and tablets. Its fast, streamlined interface coupled with offline capabilities guarantees that sales teams remain productive and connected even in areas with limited connectivity. The system’s automation features simplify workflows and minimize manual tasks, helping to increase lead conversion rates and overall efficiency. Additionally, real-time tracking, geolocation, and route optimization provide managers with detailed insights into team performance, while sales representatives benefit from prioritized tasks and integrated communication tools to engage prospects more effectively.
Key Features of LeadSquared Sales + Mobile CRM
Lead Capture from Multiple Channels
Automated Lead Distribution
Mobile Field Sales Management
Geolocation and GPS Tracking
Sales Territory Management
Multichannel Communication
Offline Functionality
Real-Time Notifications and Alerts
Price of LeadSquared Sales + Mobile CRM
LeadSquared Sales Mobile CRM offers three annual subscription plans priced per user each month. The LITE plan costs $15 and provides essential CRM tools like lead management and basic sales automation. For $50, the PRO plan adds advanced automation, enhanced analytics, and mobile CRM features. The top-tier SUPER plan, priced at $100, includes premium integrations, extensive sales automation, territory management, and expanded support. All plans come with a 15-day risk-free trial without requiring credit card details, allowing users to evaluate features before committing.
Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.
Key Features of Jotform
Powerful User-Friendly Survey Builder Tools
Vast Library of Customizable Templates
Real-Time Comprehensive Reporting and Analytics
Seamless Embedded Website Form Integration
Innovative Optimized Mobile-Friendly Form Experience
Dynamic Conditional Logic for Customization
Extensive Integrations with Third Parties
Secure Payments Integration for Commerce
Price of Jotform
Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.
Close is introduced as a CRM solution that aims to streamline overall sales processes and consolidate customer communication into one efficient platform. Though specific details are not provided, the product’s focus appears to center on empowering sales teams with simplified workflows and a unified approach to managing customer relationships. For businesses in search of a reliable CRM software option, Close promises a robust framework that could support both everyday sales activities and long-term client engagement strategies. Ultimately, its general orientation suggests that it is designed to meet the core demands of organizations looking for an adaptable, efficient CRM tool.
Key Features of Close
Robust Contact and Account Management
Pipeline and Opportunity Management System
Efficient Task and Activity Management
Seamless Automated Workflow Process Optimization
Targeted Email Marketing Campaign Tool
Reliable Real-Time Two-Way Email Synchronization
Comprehensive Mobile CRM Accessibility Solution
Powerful Integration with Third-Party Applications
Price of Close
Close offers tailored CRM pricing plans. The Startup plan costs $49 per user monthly, designed for small teams with features including leads, contacts, pipelines and essential automation. The Professional plan at $99 offers enhanced functionalities for larger teams, increased leads and contacts, added workflows, and Power Dialer. For demanding organizations, the Enterprise plan is available for $139 per user monthly, providing unlimited leads, advanced customization, dedicated account management, and robust tools. Additionally, Close includes a risk-free 14-day trial without requiring a credit card. Explore these plans for boosted productivity.
Bigin stands out as an affordable CRM solution designed specifically for small businesses seeking an efficient and straightforward way to manage customer relationships. Its user-friendly interface and quick setup process allow teams to begin organizing sales pipelines, contacts, and tasks with minimal effort and training. The platform centralizes leads, customers, and deals in one place, enhancing engagement and conversion rates while automating routine tasks like follow-ups and lead assignments to boost productivity. Additionally, Bigin’s seamless email integration, built-in telephony, customizable pipelines, and mobile apps ensure businesses remain connected and adaptable, making it an ideal choice for those wanting powerful CRM capabilities without unnecessary complexity.
Key Features of Bigin
Pipeline Management
Team Pipelines
Connected Pipelines
Task Management
Multichannel Communication
Automation
Mobile Applications
Customization
Price of Bigin
Bigin offers three main plans priced per user each month. The Free plan costs nothing and includes essential CRM features like customizable dashboards and templates, ideal for small businesses. The Express plan is $7 per user annually or $9 monthly, adding more customization, integrations, and workflow automation for growing companies. The Premier plan, at $12 annually or $15 monthly per user, provides the highest limits on records, pipelines, and advanced automation, suited for businesses needing scalability. A free trial is available to test paid features before committing.
Overview
If you're currently using Act! for your customer relationship management needs but feel it might not fully meet your expectations, you're not alone. Many businesses find themselves searching for alternatives that better align with their unique workflows and goals.
Choosing the right software can be challenging, especially when you're unsure which features are truly essential for your success. This article will guide you through the key considerations to keep in mind when exploring options beyond Act!.
By reading on, you'll gain insights into common pain points users face with Act! and discover what to look for in a solution that enhances productivity, improves customer interactions, and scales with your business.
Ultimately, this article aims to empower you to make a confident decision that supports your growth and streamlines your processes effectively.
What is Act!?
Act! is tailored to unify sales, marketing, and customer management into one platform, making it ideal for businesses that need a centralized system for handling customer data efficiently. It aggregates contact information, account notes, communication logs, and campaign outcomes into an accessible dashboard, helping teams stay organized.
Customization is a standout feature of Act!, allowing companies to adapt fields, workflows, and modules according to their industry-specific needs. This adaptability means users can manage calendars, activities, sales pipelines, and opportunities in a way that precisely fits how they operate.
The software excels in sales automation and pipeline oversight, featuring interactive dashboards that help sales teams monitor deals, forecast revenues, and prioritize activities based on data-driven insights. These capabilities empower users to focus on high-impact tasks with clear visual reports.
Marketing efforts are streamlined through tools for creating email campaigns, landing pages, and surveys, alongside audience segmentation for targeted communications. Integration with Microsoft Outlook and other business applications ensures that customer interactions are consistently tracked within the platform.
Act! supports both desktop and cloud deployment, delivering mobile access and offline capabilities to accommodate different working environments and preferences. Its intuitive interface lowers the learning curve, making it accessible to users with varying technical skills.
For organizations also exploring financial management solutions, it may be helpful to review popular accounting software to complement their CRM choice, ensuring a well-rounded technology stack.
What to look for in Act! alternatives?
Act! serves as an all-in-one CRM solution tailored for small to mid-sized businesses aiming to streamline customer data management. It consolidates contacts, calendars, emails, and sales activities into a centralized, searchable platform accessible both online and offline, including via mobile devices.
The software’s standout capabilities encompass detailed contact and account management, calendar and task tracking, sales pipeline visualization, and integrated email marketing tools. These tools support personalized campaigns, landing pages, and automated workflows, boosting marketing efficiency. Act! also delivers analytics through dynamic dashboards and real-time metrics, enabling businesses to focus on high-impact activities and data-driven decisions.
Customization is a key strength of Act!, allowing companies to adapt the platform to their unique industry workflows. Moreover, its seamless integration with Microsoft Office and Outlook enhances document and email tracking within the CRM environment.
When considering alternatives, businesses should prioritize core CRM functionality that matches or surpasses Act!’s ability to centralize and secure customer information. Look for solutions offering flexible customization to align with specific operational needs.
Integration remains crucial—effective alternatives must connect smoothly with email, calendars, and essential business applications, including accounting and marketing tools, to preserve workflow continuity and efficiency.
Robust sales and marketing automation features are vital. This includes advanced pipeline management, opportunity tracking, visual reporting, and user-friendly email campaign automation paired with analytics.
Mobility and offline access are important for teams operating across various locations or on the move. The alternative should ensure consistent cross-device usability.
Customer experience cannot be overlooked. Solutions providing personalized onboarding, strong support, and clear documentation ease the transition from Act! and reduce operational disruption.
Scalability and security must be evaluated carefully. The platform should accommodate business growth, offer sufficient user capacity and storage, and maintain enterprise-level data protection and compliance transparency.
Cost considerations extend beyond sticker prices; examine total cost of ownership, including implementation, training, and ongoing support fees. Hidden charges for key features or integrations should be identified early.
Finally, effective migration tools or services that preserve historical customer data and reduce manual workload are a significant advantage when switching from Act!.
For businesses in educational sectors or those needing specialized financial management, exploring resources like accounting software for schools can provide valuable insights into complementary solutions that integrate well with CRM systems.
Frequently Asked Questions about Act!
What are the top alternatives to Act!?
The leading Act! alternatives include Keap, GreenRope, Salesforce Sales Cloud, HubSpot Sales Hub, Zoho CRM, Pipedrive, BIGContacts, Bitrix24, and Apptivo.
Why do companies seek alternatives to Act!?
Many businesses switch from Act! due to its outdated interface, missing modern CRM capabilities, insufficient integration options, and a lack of advanced collaboration or automation tools that contemporary teams require.
Are there free options among Act! alternatives?
Certain competitors like Bitrix24 and BIGContacts provide free tiers with basic CRM features, making them attractive for startups or small businesses operating on tight budgets.
How user-friendly are Act! alternatives?
Alternatives such as BIGContacts, Less Annoying CRM, and Apptivo are praised for their intuitive interfaces and easy setup processes, catering well to users without technical expertise.
Do these alternatives support mobile and remote access?
Most modern CRM solutions like Pipedrive and BIGContacts allow users to access data and manage sales activities via web and mobile platforms, empowering teams to work flexibly from any location.
Can Act! alternatives integrate with other business applications?
Platforms such as Apptivo and Salesforce offer robust integration capabilities with numerous third-party apps, enhancing automation and streamlining data flow across systems.
How secure is customer data with Act! alternatives?
Top alternatives emphasize data protection by implementing measures like regular backups and encryption, guarding against data breaches and loss.
Is customer support improved with Act! alternatives?
Several providers, including Apptivo, deliver 24/7 support through multiple channels such as phone, email, and chat, ensuring prompt help during onboarding and troubleshooting.
Are Act! alternatives suitable for small business needs?
Yes, many options like BIGContacts, Less Annoying CRM, and Keap are designed to meet small business requirements, offering scalable plans with essential CRM functionalities tailored to limited budgets.
How customizable are Act! alternatives?
Most alternatives provide flexible customization options, including adjustable workflows, custom fields, and detailed reporting, allowing businesses to tailor the CRM to their specific processes and industry demands.
In evaluating SaaS software, a comprehensive and structured methodology
ensures a fair and accurate comparison across key metrics.
This approach focuses on the most critical aspects that affect user
experience, functionality, and business value.
The following metrics—general features, cost, customer service, integrations,
and mobile support—are evaluated to provide a holistic
view of each software solution’s strengths and weaknesses. These metrics
are selected based on their direct impact on software
usability, scalability, and long-term effectiveness for businesses.
General Features (40%)
This metric evaluates the core functionalities and tools the software offers.
It involves assessing the comprehensiveness of
the features, their relevance to the target users, and the ease of use.
This is important because robust and well-designed
features determine the software’s overall utility
and efficiency in solving user problems.
Cost (15%)
Cost analysis focuses on pricing models, value for money, and scalability.
It’s crucial to evaluate whether the software’s
features justify its price, considering different plans for small and
large organizations. This is vital for businesses to
ensure they invest in cost-effective solutions that fit their budget.
Customer Service (15%)
This evaluates the responsiveness, quality, and availability of customer
support, including channels like chat, email,
or phone. Good customer service is essential for troubleshooting and
ensuring smooth software usage, which reduces downtime
and frustration for users.
Integrations (15%)
This examines how well the software integrates with third-party tools
(e.g., CRM, payment systems, collaboration apps).
Seamless integrations are key for creating a unified workflow and
enhancing productivity by connecting multiple systems,
which is crucial for operational efficiency.
Mobile Support (15%)
Mobile support assesses the software’s functionality and performance on
mobile devices, including apps and mobile web versions.
With increasing remote work and on-the-go usage, strong mobile
support is critical to ensure users can access and utilize
the software effectively, regardless of location.