Vtiger All-In-One CRM Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Chief Data Scientist & Ranking Editor
Vtiger All-In-One CRM: Top CRM Software
4.1 / 5
Featured CRM Software Alternatives for Vtiger All-In-One CRM
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Vtiger All-In-One CRM Review
What is Vtiger?
Vtiger is a customer relationship management (CRM) software designed to help businesses manage customer interactions and relationships. Vtiger helps to organize and store information on sales and marketing efforts and successes, automates tasks to help eliminate to-do lists, and can work with customer support in the same platform where client data is stored. It is a hub where businesses can organize, operate, and communicate from one single place. Vtiger has many features, which vary depending on the level/plan that works best for the business. In this Vtiger All-in-One CRM review, we will provide insights into the benefits and core features of this platform and discuss why it is one of the best software for businesses.
What's new in Vtiger?
Based on the Vtiger All-in-One CRM review of our research team, there are several updates in the platform. One of the most recent Vtiger all-in-one CRM features includes integration enhancements, aimed at enhancing customer interactions, streamlining various aspects of customer relationship management, and increasing team productivity.
- Stockroom Management: Vtiger now offers real-time stock updates during dispatch, seamless returns management, and streamlined stockroom operations, which can be beneficial for businesses managing inventory and order fulfillment.
- QR Code Integration: The software now allows users to improve customer interactions and streamline customer relationship management using QR codes.
- Advanced Call Management: The latest version includes features to increase team productivity through advanced call management within the CRM, providing insights into contact and lead information, as well as the ability to monitor weather conditions in a contact's or lead's city.
- Integration Enhancements: Vtiger All-in-One CRM integrations have expanded its integration capabilities, allowing users to integrate their Facebook business account with Vtiger CRM, connect Twilio numbers with WhatsApp, and deploy SMS marketing using SMS.
- Help Center Customization: Users can now configure and customize the Help Center to provide business documentation to customers, create articles within the CRM, and utilize Chat Insights to monitor customer-facing team performance in live chat.
Featured CRM Software Products
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$8/per user/per month
Yes
customizable dashboards, automated follow-ups, advanced analytics
Editor's Take
monday.com Sales CRM is a customizable platform designed to streamline sales processes, enhance team collaboration, and improve pipeline visibility. Its intuitive interface enables users to manage leads, track deals, and automate repetitive tasks with ease. The CRM integrates seamlessly with popular tools like Gmail, Slack, and HubSpot, ensuring a centralized workflow. Features like customizable dashboards, automated follow-ups, and advanced analytics help sales teams stay organized and focused on closing deals. With scalability in mind, monday.com caters to businesses of all sizes, offering flexible pricing plans and robust customer support. It’s an excellent choice for teams seeking efficiency and adaptability.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$7 per user per month billed annually
15 days
lead generation, sales pipeline management, workflow automation
Editor's Take
Zoho CRM is a flexible and comprehensive customer relationship management platform designed to help businesses manage and grow their customer relationships effectively. With tools for lead generation, sales pipeline management, workflow automation, and analytics, Zoho CRM is suitable for businesses of all sizes across a variety of industries.
Zoho CRM enables teams to streamline sales processes by capturing leads from multiple channels, tracking interactions, and managing every stage of the sales cycle. The platform offers customizable dashboards and reports, providing insights into sales performance and customer behaviors to help make data-driven decisions. With powerful automation features, Zoho CRM allows businesses to set up workflows for routine tasks like follow-ups, lead scoring, and email notifications, reducing manual work and enhancing productivity. The platform integrates with popular tools, including the Zoho suite, Microsoft 365, and G Suite, enabling a seamless connection across teams.
For businesses aiming to improve customer engagement, close deals faster, and enhance team collaboration, Zoho CRM delivers a scalable, user-friendly solution to drive sales and customer satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Yes
Lead Management, Contact Management, Workflow Automation
Editor's Take
Salesforce CRM is a leading customer relationship management platform known for its robust functionality, scalability, and extensive customization options, making it suitable for businesses of all sizes, from startups to large enterprises. Built to streamline sales, marketing, customer service, and analytics, Salesforce CRM empowers teams to manage customer interactions, optimize workflows, and drive growth from a single, cloud-based platform.
Salesforce CRM provides a complete view of customer data, enabling teams to track interactions, manage leads, and automate tasks throughout the sales pipeline. With powerful tools for reporting and analytics, Salesforce offers insights into sales performance, customer trends, and campaign effectiveness, allowing teams to make data-driven decisions. The platform’s automation capabilities reduce manual workloads with customizable workflows, automated follow-ups, and lead scoring, ensuring a smooth customer journey. Integrations with thousands of third-party applications, along with its own suite of services, make Salesforce a highly adaptable solution for businesses looking to connect their CRM with other tools.
For organizations focused on enhancing customer engagement, improving team efficiency, and scaling their operations, Salesforce CRM delivers a powerful and versatile solution tailored to support long-term business growth.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Vtiger cost?
Vtiger All-In-One CRM: Top CRM Software
4.1 / 5
Vtiger All-in-One CRM pricing offers four different editions: One Pilot, One Growth, One Professional, and One Enterprise. It is important to note that the Vtiger All-in-One CRM pricing plans mentioned are subject to local taxes, and there is no credit card required for the One Standard User minimum requirement. Additionally, our research team experienced Vtiger’s 15-day free trial for all editions, which allows users to test the software before committing to a plan.
One Pilot – Free
- Includes features such as One View and Idle Alerts.
- Allows Email & Phone Integration, Document Engagement, and Zoom & Google Meet.
- The maximum number of users is 10.
- The maximum number of records is 3000.
One Growth – $12 per user/month
- It includes features such as Sales, Marketing, Help Desk, Projects, and Inventory.
- Users get read/write access to one of the five apps.
- The maximum number of users is 15.
- The maximum number of records is 100,000.
One Professional – $20 per user/month
- It includes features all the features of One Growth.
- Additional features include Customer One View, Advanced Analytics, Advanced Call Management, and Advanced Inventory Management.
One Enterprise – $30 per user/month
- It includes features all the features of One Professional.
- Additional features include Contact Engagement and Internal Ticketing.
What sets Vtiger apart?
As part of our Vtiger All-in-One CRM reviews, we looked into why the software stands out from similar contract management software. These include responsive customer support, mobile accessibility, and intuitive automation tools. These unique elements and user feedback highlight Vtiger CRM's strengths. Based on our experience using Vtiger, there are still areas for potential improvement to position the platform as a comprehensive CRM solution with a focus on responsive support, mobile accessibility, and automation capabilities. Here are some of the Vtiger All-in-One CRM pros and cons.
Vtiger Pros
- Responsive Customer Support: What we liked in our Vtiger All-in-One CRM review is the software’s super-responsive customer support. Users like us find it easy to get help and lodge complaints using emails or direct telephone lines.
- Mobile Accessibility: The availability of Vtiger CRM on Android and iOS platforms enables users to manage deals, access data, and make decisions on the go, enhancing flexibility and accessibility.
- Intuitive Automation Tools: Vtiger CRM offers intuitive automation tools that span marketing, workflow, and helpdesk, which have been praised as the most valuable feature by users.
- Customizability: Users appreciate the customizability and functionality of Vtiger CRM, allowing them to modify and create new modules to support their specific business needs. This is one of the good features we found in our Vtiger All-in-One CRM review.
- Comprehensive Features: Vtiger CRM offers a substantial number of features, allowing businesses to streamline marketing, sales, and support teams by centralizing customer data.
Vtiger Cons
- Complex Learning Curve: New users may find Vtiger CRM complex at first. During our Vtiger All-in-One CRM review, we experienced challenges while navigating the interface, although it tends to improve with time as users become more acquainted with the features.
- Absence of Document Preview: Vtiger CRM lacks a document preview feature, which may be a limitation for users requiring this functionality.
- User Interface: Some users find the design to be minimalist but not very user-friendly or welcoming, suggesting that the software may require improvements in terms of user interface and clarity.
Vtiger Core Features
Vtiger All-In-One CRM: Top CRM Software
4.1 / 5
Vtiger CRM offers a range of features designed to streamline marketing, sales, and support teams by centralizing customer data. This includes payroll services for small business and analytics. During our Vtiger All-in-One CRM review, we believe that these features collectively contribute to Vtiger CRM's ability to streamline various aspects of customer relationship management. This is a comprehensive solution for businesses looking to centralize and optimize their customer data and interactions.
- Marketing Automation: Vtiger CRM includes a complete marketing automation software, encompassing email marketing, social media marketing, campaign management, and lead nurturing.
- Customer Support: Vtiger CRM provides a complete customer support solution with ticket management, a knowledge base, and self-service portals to enhance customer service and satisfaction.
- Project Management: The software offers project management features to help users efficiently manage and track projects within the CRM platform.
- Mobile App: Vtiger CRM provides mobile apps for iOS and Android devices, enabling users to access their data and stay connected with their team while on the go.
- Collaboration Tools: Vtiger CRM offers features such as team collaboration, document management, and project management, enabling users to work together efficiently.
- Analytics and Reporting: Vtiger CRM provides advanced reporting and analytics capabilities that help businesses gain insights into customer interactions, sales performance, and marketing campaigns.
- Customization: Vtiger CRM allows for extensive customization, enabling users to modify and create new modules to support their specific business needs.
Benefits of Using Vtiger
In our Vtiger All-in-One CRM review, we experienced how the software offers several benefits to its users. These benefits can help in enhancing customer experience, improving work efficiency, and providing seamless customer service. These benefits demonstrate how Vtiger CRM can positively impact businesses.
Holistic Customer View
Vtiger's “One View" feature provides a holistic customer view. Based on our Vtiger All-in-One CRM review, the “One View” feature boosts cross-departmental collaboration and emphasizes enhanced customer experience. A sales team can utilize the holistic customer view to gain extensive knowledge of a customer based on invoices, quotes, and issues to enable them to engage with customers more effectively and provide personalized services.
Better Work Efficiency
With daily repetitive tasks automated, Vtiger CRM makes it easier to focus on high-priority tasks, collaborate across teams, and improve work efficiency. A marketing team can use Vtiger CRM to automate email marketing campaigns, freeing up time to focus on analyzing campaign performance and devising effective marketing strategies.
Seamless Customer Service
Vtiger One View allows users to map out different customer touchpoints, providing valuable insights into customer behavior and team responses to customer issues. A customer support team can leverage Vtiger CRM to gain insights into a customer's past behavior and interactions, enabling them to provide personalized and efficient support, ultimately enhancing the overall customer experience.
What business types use Vtiger?
Vtiger CRM is suitable for a wide range of businesses, from startups and small businesses to larger enterprises, across various industries. The software's features and functionalities make it a versatile solution for businesses looking to streamline marketing, sales, and support operations.
- Small to Medium-Sized Businesses: Vtiger CRM is well-suited for small to medium-sized businesses looking for a comprehensive CRM solution. Small construction businesses can also fit this with their construction software. Vtiger is a comprehensive solution for businesses looking to manage customer relationships and extend CRM functionality.
- B2B Companies: Businesses engaged in B2B sales, such as manufacturing companies with local and remote workers, can benefit from Vtiger CRM's features for managing sales cycles, project administration, and order traceability.
- Marketing-Centric Businesses: Vtiger CRM is beneficial for businesses focused on marketing, as it offers features and functionality designed to provide a broad view of marketing efforts, plan future strategies, manage information, and achieve brand consistency.
- Freelancers and Startups: Based on our experience during our Vtiger All-in-One CRM review, the software is adaptable for freelancers and startups, offering a range of features that can be scaled as the business grows, making it a cost-effective solution for businesses at different stages of growth.
Does Vtiger streamline document handling and collaboration?
Vtiger enhances document handling by centralizing file storage and supporting integrated workflows to securely manage digital assets. Its platform not only allows users to share and collaborate on documents in real time but also integrates seamlessly with external document management solutions to ensure business-critical files remain organized and accessible. This integration supports compliance, minimizes data redundancy, and improves overall operational efficiency without compromising security protocols.
How can Vtiger help improve team collaboration and productivity?
Effective collaboration is essential for any business looking to streamline its operations and maximize productivity. Vtiger CRM offers several features designed to enhance teamwork, facilitate communication, and improve overall efficiency across departments. Here’s how Vtiger supports collaboration and productivity:
- Centralized Data and Communication: Vtiger’s “One View” feature consolidates all customer information in a single location, providing teams with a complete overview of interactions, purchase history, support tickets, and more. This enables sales, marketing, and support teams to work with up-to-date information, reducing miscommunication. Built-in chat and messaging tools allow team members to communicate directly within the CRM, ensuring that discussions around specific deals, tasks, or customer issues are organized and easily accessible.
- Task and Project Management: Vtiger includes project management capabilities that allow users to create, assign, and monitor tasks directly within the CRM. This ensures that all team members know their responsibilities, deadlines, and project timelines, reducing the likelihood of missed tasks or delayed projects. Automatic notifications and reminders keep everyone on track, alerting team members about upcoming deadlines, overdue tasks, and changes to project status, thereby improving time management.
- Shared Calendars and Scheduling: Vtiger’s calendar integration enables teams to schedule meetings, set appointments, and plan activities collaboratively. Shared calendars ensure that everyone has visibility over key events and can coordinate accordingly. Integration with Google Calendar and other tools helps streamline scheduling, making it easy for team members to view and manage appointments, reducing the need for back-and-forth emails.
- Automated Workflows and Notifications: Vtiger’s automation tools allow teams to eliminate repetitive tasks, freeing up time for more strategic work. For instance, the system can automatically assign leads to sales representatives based on predefined rules or send follow-up emails, improving response times and engagement. Customizable workflows ensure that key tasks and approvals move smoothly across departments, while automated notifications keep team members updated on relevant actions and status changes.
- Document Sharing and Collaboration: The document management feature allows users to store, share, and collaborate on documents within the CRM. Teams can access important files, proposals, contracts, and marketing materials without having to leave the platform. Version control ensures that everyone is working with the most recent documents, and easy access to shared resources enhances efficiency, especially when dealing with client-related tasks.
How Vtiger Leads to Enhanced Appointment Management
Vtiger CRM includes robust appointment scheduling tools that allow businesses to effectively manage their client meetings, consultations, and internal team discussions directly within the platform. These tools feature automated reminders, calendar synchronization, and time zone flexibility, ensuring seamless scheduling for users across various locations without the hassle of manual follow-ups or double bookings.
For industries that rely heavily on appointments, such as healthcare, consulting, and professional services, these functionalities are indispensable. Vtiger provides detailed insights into appointment histories, helping businesses analyze patterns and improve customer engagement through tailored follow-ups.
For users requiring even more advanced features, exploring specialized appointment scheduling software options might be beneficial. These tools can integrate with Vtiger to further enhance scheduling efficiency, offering capabilities like customizable booking portals, cross-platform integrations, and analytics.
By merging Vtiger’s CRM capabilities with specialized scheduling solutions, businesses can streamline not only their appointment workflows but also their sales and support processes, resulting in improved productivity and customer satisfaction.
Key Insights
- Comprehensive CRM Solution: Vtiger is an all-in-one CRM platform designed to help businesses manage customer interactions, sales, marketing, and support tasks in one place.
- Recent Enhancements: Vtiger has introduced several updates, including real-time stockroom management, QR code integration, advanced call management, and enhanced integration capabilities with tools like Facebook Business, Twilio, and SMS marketing.
- Flexible Pricing Plans: Vtiger offers four pricing plans—One Pilot (Free), One Growth ($12/user/month), One Professional ($20/user/month), and One Enterprise ($30/user/month), catering to different business sizes and needs.
- User-Friendly Features: Key features include contact management, marketing automation, customer support, project management, mobile app accessibility, collaboration tools, and advanced analytics and reporting.
- Pros and Cons: Vtiger's strengths lie in its responsive customer support, mobile accessibility, intuitive automation tools, customizability, and comprehensive features. However, it has a complex learning curve, lacks a document preview feature, and some users find the interface not very user-friendly.
- Wide Range of Business Applications: Vtiger is suitable for small to medium-sized businesses, B2B companies, marketing-centric businesses, freelancers, and startups. It offers scalability and adaptability for various business needs.
Best 5 alternatives to Vtiger All-In-One CRM
Zoho CRM
5 / 5
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
NetSuite CRM
5 / 5
NetSuite CRM delivers a comprehensive platform that consolidates customer information across multiple channels, granting teams instant access to up-to-date data on preferences, transactions, and interactions in one centralized hub. By automating routine sales, marketing, and service activities, it boosts operational efficiency and frees staff to concentrate on cultivating stronger customer relationships. Its cloud-based design facilitates seamless connectivity from any device, enabling collaboration among dispersed teams while providing real-time sales tracking and pipeline visibility to accelerate deal closures. Additionally, advanced forecasting and analytics tools harness historical and predictive data, empowering businesses to enhance decision-making and optimize resource management for sustained growth.
CRM Creatio
5 / 5
Creatio CRM stands out as a versatile and powerful customer relationship management platform, designed to accommodate both technical and non-technical users through its intuitive no-code development environment. This feature allows organizations to customize applications and automate workflows swiftly, reducing implementation time and overall costs by 37% compared to traditional CRM solutions. By automating routine tasks and providing a comprehensive 360-degree customer view, Creatio enhances team productivity and fosters more personalized client interactions. Additionally, its extensive integration options, strong security measures, and AI-driven automation equip businesses with actionable insights and predictive capabilities to optimize the entire customer journey.
monday sales CRM
4.45 / 5
Monday Sales CRM stands out for its exceptional adaptability, allowing users to customize dashboards, columns, and sales workflows to perfectly suit their distinct business requirements. This level of flexibility is ideal for companies with unique processes or niche operations, enabling them to modify the platform effortlessly without needing advanced technical skills. Additionally, the CRM offers automation features that streamline repetitive tasks like follow-up reminders and status updates, thereby minimizing manual workload and lowering the chance of mistakes. Coupled with integrated communication tools and AI-powered capabilities for email composition and data analysis, monday ensures teams remain coordinated and equipped to make data-driven decisions.
Pipedrive
4.3 / 5
Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.
Frequently Asked Questions (FAQs)
Yes, Vtiger CRM has an open-source edition that is free to download and use. The open-source edition of Vtiger CRM is available for download on SourceForge. Additionally, Vtiger's Open Source Edition Partners provide expertise in Vtiger training, business adaptation, customization, and configuration.
Vtiger CRM can be installed on various operating systems, including Windows XP, Windows 2003, Windows 7, Debian 4.0/5.0, CentOS up to 5.2, and Fedora Core 6/9. The recommended hardware requirements are Intel X86 or X64, 2GB RAM, and 5 GB free disk space (Minimum) to ensure smooth performance and efficient operation of the CRM system.
The name “Vtiger" is derived from “Victory" and “Tiger," symbolizing the idea of achieving victory in business with the strength and agility of a tiger.
In Vtiger CRM, assets refer to tangible or intangible resources that are provided to customers, which can be products or services. When products are shipped to customers, information on individual product items such as product number, serial number, date sold, and organization name are stored in Vtiger CRM as asset records.
Vtiger CRM offers a holistic customer view through its “One View” feature, improving cross-departmental collaboration and customer experience. It enhances work efficiency by automating repetitive tasks and allows for seamless customer service by mapping different customer touchpoints, providing valuable insights into customer behavior and team responses.
Yes, Vtiger CRM is particularly well-suited for small to medium-sized businesses. Its features and functionalities cater to the needs of small businesses, providing comprehensive tools for managing sales, marketing, and customer support operations.
Yes, Vtiger offers a 15-day free trial for all its editions, allowing users to test the software and its features before committing to a plan.
Yes, Vtiger CRM offers enhanced integration capabilities with various tools and platforms, including Facebook Business, Twilio, and SMS marketing. It also supports integration with popular tools like Google Calendar and Mailchimp, streamlining workflows and maximizing productivity.
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