Best InTouch CRM Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about Birdeye
Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.
Key Features of Birdeye
- Robust Customer Feedback Collection Tool
- Advanced Sentiment Analysis and Insights
- Centralized Multi-Platform Review Monitoring
- Intelligent AI-Assisted Review Replies
- Automated Review Generation Campaigns Engine
- Comprehensive Online Reputation Scoring System
- Competitive Benchmarking and Analytics Dashboard
- Real-Time Alerts and Notification System
Price of Birdeye
Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.
Read more about Vision Helpdesk
Vision Helpdesk is presented as one option in the realm of help desk software that prospective customers might consider when evaluating solutions for managing support operations. Though the specific details remain limited, the product is implied to cater to businesses seeking a dependable platform for organizing and streamlining customer inquiries. Its conceptual framework suggests a focus on simplicity and effectiveness in addressing support needs across various channels. Overall, Vision Helpdesk appears as a candidate designed to help organizations enhance their customer service functions, making it a potential fit for companies looking to optimize their help desk systems.
Key Features of Vision Helpdesk
- Mobile User Support for Accessibility
- Fully Customizable Ticket and Workflow
- Role, Access, and Security Management
- Detailed Reporting and SLA Management
- Real-Time Dashboards with Data Insights
- Customer Self-Service Portal and Tracking
- Automated Ticket Workflow and Escalations
- Robust, Seamless Third-party Application Integration
Price of Vision Helpdesk
Vision Helpdesk offers varied plans to meet different business needs. Starter Help Desk provides ticketing, knowledgebase, and workflow management at $12 per staff monthly, or $8 on annual billing with a one-time $200 option. The Pro plan adds staff collaboration, task management, and ticket billing for $20 per staff. Satellite, at $24 per staff, features multi-company support. Pro Service Desk at $32 includes incident and asset management, while the Ent plan at $48 introduces change and release management. Live Chat software is available at $20 per staff monthly for businesses.
Read more about Pipedrive
Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.
Key Features of Pipedrive
- Comprehensive Sales Force Automation Tool
- Dynamic Contact and Opportunity Management
- Visual Opportunity and Pipeline Tracking
- Integrated Mobile Sales User Support
- Seamless Integration with Third-Party Apps
- Insightful Reporting and Analytics Tools
- Tailorable Sales Pipeline Customization Options
- Intelligent AI-Powered Automated Sales Features
Price of Pipedrive
Designed for varied business needs, Pipedrive offers five pricing plans. Essential charges $24 per seat monthly or $14 billed annually and streamlines lead and pipeline management. Advanced, at $44 per seat (or $34 annually), adds full email synchronization and automation. Professional, priced at $64 (or $49 annually), introduces contract management and AI-powered tools. The Power plan, at $79 monthly or $64 annually, emphasizes project tracking and enhanced support. Enterprise, at $129 per seat (or $99 annually), unlocks complete features. A 14-day free trial is available for exploration. Tailor your solution.
Zendesk Chat
4 / 5
Read more about Zendesk Chat
Zendesk Chat excels in delivering instant, real-time communication, ensuring customers receive quick replies that boost satisfaction and loyalty. It combines live agent interactions with AI-driven chatbots, providing nonstop support around the clock, regardless of time zones or agent availability. The platform’s omnichannel capabilities enable seamless conversations across web, mobile, and social media, while the unified Agent Workspace offers agents comprehensive context to streamline customer interactions. Additionally, Zendesk Chat harnesses data analytics and automation to enhance support efficiency and maintain consistent service quality across all engagements.
Key Features of Zendesk Chat
- Real-Time Messaging
- AI-Powered Chatbots & NLP
- Chat Routing
- Triggers & Automation
- Pre-Chat Forms
- Visitor Monitoring & Visitor List
- Chat and Agent Reporting
- Third-Party Integrations
Price of Zendesk Chat
No specific or up-to-date pricing details for Zendesk Chat are available in the provided data. Potential customers interested in Zendesk Chat are advised to contact Zendesk directly or visit the official Zendesk website to obtain accurate and comprehensive information about pricing plans, including any variations based on users or usage and the availability of free trials. This approach ensures you receive the most relevant and current details tailored to your company’s needs.
Read more about Smartsupp
Smartsupp emerges as a live chat solution designed to empower businesses in engaging their online visitors through real-time, streamlined communication. Although the provided details are minimal, it is presented as a tool that unites ease of use with essential features, aiming to simplify interactions between companies and their customers. Its flexible design promises both intuitive navigation and effective customer support, qualities that can be crucial when choosing the right live chat software. Overall, the platform is positioned as a practical component for businesses looking to enhance the immediacy and quality of their digital communications.
Key Features of Smartsupp
- Real-Time Interactive Live Chat Feature
- Automated Intelligent Chatbots Support System
- AI-Driven Virtual Shopping Assistant Tool
- Fully Customizable Chat Widget Design
- Integrated Real-Time Automated Lead Generation
- Comprehensive Detailed Visitor Insights Analytics
- Versatile Mobile Applications For Agents
- Interactive Performance Analytics Dashboard Overview
Price of Smartsupp
Smartsupp offers a range of pricing plans designed to fit different business needs. The Free plan provides essential live chat functionality, ideal for individuals optimizing website performance. The Standard plan, starting at $20 per month billed annually, supports early-stage companies with automation and visitor engagement. The PRO plan, beginning at $30 monthly, adds features like multi-language support and advanced analytics for support and sales teams. For large organizations needing extensive capabilities, the Ultimate plan starts at $239 per month. All paid plans include a 14-day free trial to explore features.
Read more about Olark
Olark is presented as a live chat software solution designed to facilitate timely, real-time communication between businesses and website visitors. The platform is positioned to help companies manage and enhance customer interactions through an easy-to-use interface that encourages immediate support and engagement. Its focus on live, direct conversation makes it a potential option for those seeking an efficient way to address customer queries and boost online communication. Overall, Olark appears to offer a straightforward yet effective approach to live chat support for businesses looking to optimize their customer interaction processes.
Key Features of Olark
- Fully Customizable Pop-Up Chat Widget
- Instant and Real-Time Chat Notifications
- Advanced Comprehensive Chat Customization Options
- Automated Conversation Archiving and Transcript Searchability
- Real-Time Live Chat Analytics Dashboard
- Effortless Integration with Multiple Software Solutions
- Seamless Mobile-Optimized Chat Experience
- Global Comprehensive Multi-Language Support
Price of Olark
Olark presents a simple, transparent pricing model for its live chat solution, charging $17 per month per operator. This singular plan includes a robust suite of features designed to boost communication: customizable design elements, chat ratings, seamless in-browser interactions, and targeted chat rules alongside essential CRM and help-desk integrations. Prospective users can also explore Olark’s offerings with a no-obligation 14-day free trial, letting companies evaluate performance and compatibility with existing systems. Each pricing component is structured clearly to meet diverse business needs and streamline live chat functionality. Overall, highly competitive.
Read more about Intercom
Intercom emerges as a live chat solution designed to help businesses engage with their customers in real time. While the source overview details are missing, prospective customers can infer that the platform focuses on facilitating effective interactions for companies looking to enhance their customer support and engagement. Its features are presented with a dynamic mix of capabilities that suggest a balance between simplicity for everyday use and the complexity needed by growing enterprises. Overall, Intercom positions itself as a potentially valuable option for those evaluating live chat software solutions.
Key Features of Intercom
- Real-Time Interactive Live Chat Support
- Proactive Behavioral Pop-up Chat Engagement
- Instant AI-Driven Fully Automated Responses
- Seamless Real-Time In-App Contextual Messaging
- Collaborative Unified Team Inbox Management
- Comprehensive Detailed Customer Interaction Profiles
- Robust Cross-Platform Omnichannel Integration Capabilities
- Actionable Reporting and Analytics Insights
Price of Intercom
Intercom’s pricing structure offers scalable live chat solutions. For small businesses, the Essential plan costs $39 per seat monthly with a shared inbox, chatbot, and basic automations. The Advanced plan at $99 per seat per month upgrades support with multilingual help, integrations, and advanced workflows. For larger organizations, the Expert plan is available at $139 per seat monthly, offering enhanced security and real-time reporting. A Proactive Support add-on starts at $99, and startups can use the Early Stage Program at $65 for five seats. A free 14-day trial is available.
HubSpot
4.35 / 5
Read more about HubSpot
HubSpot distinguishes itself through an integrated platform that combines marketing, sales, customer service, content management, and operational tools, eliminating the hassle of juggling separate applications and enhancing team collaboration. Its marketing automation capabilities enable efficient management of email campaigns, social media, and personalized customer journeys, supported by automated insights that help optimize campaign performance. The platform’s user-friendly interface caters to users with diverse technical backgrounds, while its free CRM tier offers valuable features like lead tracking and sales pipeline management, making it especially advantageous for small to mid-sized businesses. Additionally, HubSpot’s strong integration options with major e-commerce platforms and AI-driven analytics provide businesses with centralized data and customizable solutions that grow alongside their needs.
Key Features of HubSpot
- Contact Management
- Website Activity Tracking
- Opportunity Pipeline (Deals)
- Email Integration and Tracking
- Reporting and Analytics
- Sales Automation
- Custom Reporting Dashboards
- Integration Marketplace
Price of HubSpot
HubSpot offers flexible pricing plans tailored to diverse business needs. Free tools provide essential features like contact management and basic marketing functions, making it easy to explore. The Marketing Hub ranges from a $20 per seat Starter plan to an Enterprise tier costing $3,600 monthly. Sales and Service Hubs start at $20 per seat with advanced options at $150 per seat plus onboarding fees. Content and Operations Hubs also feature tiered pricing, balancing initial affordability and extensive capabilities at higher levels. Annual commitments apply for advanced plans. Contact HubSpot directly.
Read more about Acquire
Acquire emerges as a live chat software solution designed to facilitate real-time digital interactions between businesses and their audiences. Its platform hints at the integration of interactive communication tools that aim to streamline customer engagement while fostering prompt support. By emphasizing ease of use alongside flexible connectivity options, Acquire appears focused on enhancing the overall customer service experience. Although the provided source details are limited, prospective clients can anticipate a tool that prioritizes dynamic live chat functionality for efficient, proactive conversations.
Key Features of Acquire
- Real-Time Interactive Pop-Up Chat
- Dynamic In-App Messaging Communication
- Unified Team Inbox for Customer Queries
- Automated Chatbot Integration Enhancing Efficiency
- Customizable Notifications Alerting Key Updates
- Comprehensive Multichannel Support Across Platforms
- Seamless Conversation Archiving for Analysis
- Detailed Customer Profiles Empower True Personalization
Price of Acquire
Acquire’s pricing is available exclusively on a custom or by-quote basis, requiring direct contact with their sales team. The Starter Plan targets companies beginning their digital engagement journey, offering essential features and support. The Commercial Plan caters to mid-size operations, providing enhanced customization such as API access and custom reports. For larger enterprises with strict security needs, the Enterprise Plan includes advanced services like dedicated customer support and tailored options. With no listed base prices, potential customers are encouraged to contact Acquire for comprehensive pricing details. Feel free to inquire.
Read more about Social Intents
Social Intents offers a versatile approach to enhancing online conversations by integrating live chat capabilities that bridge businesses with their customers. The platform is designed to foster immediate interactions and facilitate smoother customer engagement, ensuring that companies can respond to inquiries without delay. Its capabilities are intended to serve as a proactive tool for connecting with potential leads while streamlining support. Ultimately, Social Intents stands as an adaptable solution for organizations exploring the benefits of live chat software to elevate their customer service experience.
Key Features of Social Intents
- Live Chat Integration for Customers
- AI Chatbots Automate Customer Inquiries
- Customizable Chat Widget Visual Design
- Pre-Chat Surveys Effectively Capture Leads
- Visitor Tracking and Analytics Insights
- Real-Time Auto-Translation Enhances Global Reach
- Proactive Chat Invites Engage Visitors
- Unlimited Agents Efficiently Scale Support
Price of Social Intents
Social Intents offers flexible plans with 14-day trial access. The Starter plan begins at $49 monthly ($39 billed annually) supporting one domain and chat widget for up to three agents and 200 chats per month. The Basic plan, from $79 monthly ($69 annually), supports two domains, two widgets, unlimited agents, and 1,000 chats monthly. The Pro plan ($132 monthly/$99 annually) and Business plan ($265 monthly/$199 annually) extend capabilities. The Agency plan is a flat $399 monthly option with unlimited sub-accounts and additional chatbot options. Every plan emphasizes essential live chat.
Overview
Choosing the right CRM software can be challenging, especially if you feel limited by your current system like InTouch CRM. You might be struggling with features that don’t fully meet your business needs or a user interface that slows down your team’s productivity.
Finding the perfect alternative means identifying a solution that aligns better with your goals, improves efficiency, and supports growth. This article will guide you through key factors to consider when evaluating CRM options, helping you avoid common pitfalls and make an informed decision.
By reading this article, you’ll gain valuable insights into what to look for in a CRM beyond just basic functionality. You’ll learn how to assess usability, customization, integration capabilities, and customer support to ensure your new choice truly fits your business requirements.
Ultimately, this guide will empower you to find a CRM that not only replaces InTouch CRM but also enhances your overall customer management experience, saving you time and boosting your team’s performance.
What is InTouch CRM?
InTouch CRM offers a comprehensive suite tailored for managing customer relationships through a unified platform that blends contact management, sales tracking, and marketing automation. Its standout contact management tools allow users to seamlessly add, edit, and segment detailed contact profiles, enabling targeted and personalized communication strategies.
Sales pipeline management is robust, featuring customizable pipelines for tracking leads, managing deals, and evaluating sales performance at every stage. The email marketing module includes an intuitive drag-and-drop editor and automation capabilities such as drip campaigns and autoresponders, streamlining campaign creation and follow-up processes.
Automation extends beyond marketing to workflow management, facilitating task automation and consistent engagement. Calendar integration, reminders, and workflow calendars help users stay organized with appointments and deadlines. Reporting and analytics are extensive, offering customizable, filterable, and exportable reports to monitor sales, marketing efficacy, and customer behavior in depth.
Integration with platforms like Zapier, Mailchimp, and Google Workspace enhances workflow efficiency and data synchronization, while security features—including user permissions and data encryption—ensure sensitive information remains protected. Mobile access and multi-user collaboration make it practical for teams working remotely or on the move.
Additional functionalities such as social media integration, document storage, survey-based feedback collection, and event management expand the platform’s utility, consolidating many business needs into a single dashboard. For organizations considering broader software ecosystems, exploring a self hosted learning platform might complement InTouch CRM’s capabilities by addressing training and educational needs alongside customer management.
What to look for in InTouch CRM alternatives?
When considering alternatives to InTouch CRM, it is crucial to align your business requirements with the platform’s key features. InTouch CRM integrates contact management, sales pipeline tracking, email marketing, lead management, and automation tools in one interface, so any substitute should match or exceed these capabilities.
Contact management must be comprehensive, supporting detailed profiles, segmentation, and historical data to enable precise marketing and efficient communication. Look for options offering powerful data organization, simple search functions, and customizable fields tailored to your business needs.
The ability to visualize and manage the sales pipeline is essential. InTouch CRM allows real-time deal tracking, customizable stages, and ongoing updates that help optimize sales efforts. Alternatives should provide similar flexibility with pipeline customization, stage adjustments, and live reporting features.
Marketing automation, including workflows, email campaigns, and triggered sequences, is another vital element. It is important to choose software that supports complex campaign management and event-driven actions. Equally critical are integration capabilities; InTouch CRM connects to tools like Google Workspace and Mailchimp, so your chosen platform should seamlessly link with a broad range of third-party apps to enhance efficiency.
Robust reporting and analytics are needed to monitor performance effectively. Alternatives should offer customizable dashboards, export functions, and filtering options to deliver actionable insights that drive decision-making.
Security cannot be compromised. Ensure that any replacement provides enterprise-level protections such as data encryption and detailed user permissions to safeguard sensitive information.
Usability factors heavily into adoption. Prioritize solutions with intuitive navigation, customizable homepages, and mobile-friendly designs that support users accessing the system on the go. Onboarding support and user experience should not be overlooked.
Lastly, transparency in pricing, responsiveness of customer support, and built-in feedback tools are all significant considerations. The ideal platform will suit your operational scale and budget, while also offering a clear understanding of costs. For businesses seeking complementary financial tools, reviewing the best accounting software might provide valuable insights into integrating CRM efforts with financial management.
Frequently Asked Questions about InTouch CRM
The leading alternatives to InTouch CRM include Keap, Kylas Sales CRM, Zendesk Sell, Bloomreach, Adobe Marketo Engage, ActiveCampaign, Spotler CRM, and vcita. These platforms are frequently highlighted in industry reviews and praised for their comprehensive CRM and marketing functionalities.
Pricing varies significantly among alternatives, with entry-level plans starting around $15–$17 per month for options like ActiveCampaign and Spotler CRM. Some platforms offer free trials or free versions, while others use tiered pricing models based on features or the number of users.
Yes, free options such as Mokapen, Odoo, and Dolibarr provide essential CRM features without any subscription fees. These solutions are well suited for startups or small businesses working with tight budgets.
For small business needs, Keap, Spotler CRM, vcita, and KarmaCRM stand out due to their user-friendly interfaces, straightforward setup, and affordable pricing. These platforms focus on delivering core CRM capabilities that cater specifically to smaller teams.
Most top alternatives support wide-ranging integrations with email, calendars, marketing platforms, and productivity tools. This enables smooth automation of workflows and synchronization of data across various business applications. However, the level of integration differs between platforms, so it's important to verify compatibility with your existing systems.
User feedback often highlights strong value for money, especially for ActiveCampaign (4.4/5), Spotler CRM (4.5/5), and vcita (4.2/5). Customers appreciate the balance these platforms strike between cost and feature sets.
Support services commonly include live chat, email, phone assistance, and extensive knowledge bases. Higher-tier plans may offer onboarding help or dedicated account managers. The quality and accessibility of support vary and can impact overall user satisfaction.
Certain alternatives like ActiveCampaign, Adobe Marketo Engage, and Bloomreach excel in marketing automation and managing email campaigns, making them ideal choices for businesses prioritizing customer outreach and engagement.
Many alternatives offer customization options for fields, workflows, and reporting to align with specific business processes. The extent of these customization features differs, so assessing your unique requirements before choosing a solution is essential.
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