Birdeye Review 2025: Pricing, Features, Pros & Cons, Ratings & More

Birdeye is an AI-driven platform that helps local businesses, especially those with multiple locations, improve their reputation, customer experience, and social media management. Serving over 150,000 businesses, it offers a range of tools to simplify customer engagement and boost online visibility. Expect to find detailed information about this particular platform, including its core features, performance, and overall quality, in this Birdeye review. 

What’s new in Birdeye?

Birdeye recently launched several important updates and features to improve its AI-driven platform, with a special focus on social media management and customer interaction. Below are some of the latest Birdeye features:

Birdeye Social

Birdeye Social is an AI-powered platform for managing social media across multiple locations. The tool allows businesses to create content, track engagement, and generate performance reports from a central dashboard. Key features include:

• Multi-location publishing for tailored posts
• Bulk publishing to schedule multiple posts at once
• AI-generated content customized for specific industries and locations
• A visual calendar for efficient cross-platform planning

Integration of ChatGPT Model

As part of its AI Everywhere initiative, Birdeye has integrated OpenAI's ChatGPT model into its platform. This update enables businesses to quickly generate personalized responses to customer reviews and surveys, enhancing customer engagement and response times. The feature is expected to save businesses hundreds of hours annually, improving the overall customer experience.

New AI Tools at Birdeye View 2024

At the Birdeye View 2024 conference, the company unveiled new products:

• Insights AI, which delivers tailored recommendations to improve customer experience and online reputation based on sentiment analysis
• Competitors AI, which provides benchmarking tools to help businesses analyze their competitive landscape

Recent Feature Additions

Other Birdeye integrations include Squarespace, Zoho Books, and Mitchell1, expanding its ecosystem. New features such as the Google SEO Rank Report and Listings Verifier have also been added to help businesses enhance their online visibility and search rankings. You will learn more about these things as you continue to read this Birdeye review. 

How does Birdeye support effective complaint resolution?

Birdeye leverages its AI-driven tools to streamline the customer complaint resolution process by automatically categorizing negative feedback and flagging potential issues for prompt follow-up. The platform’s real-time sentiment analysis integrates with its unified communication dashboard, enabling teams to address complaints efficiently without losing context. Additionally, Birdeye’s automation capabilities facilitate a smooth workflow for escalating and resolving concerns, ensuring that customer issues are managed proactively. For enhanced solutions that integrate seamlessly with this process, consider exploring complaint management systems.

Birdeye pricing is simple. The platform offers three pricing plans: Starters, Growth, and Dominate. The platform requires company details before displaying Birdeye pricing plans, so your quote may differ from the ones listed here.

Starters - $299 per month

• Reviews AI 
• Listings AI
• Messaging AI 

Growth - $399 per month

• Reviews AI
• Listings AI 
• Messaging AI
• Social AI 

Dominate - $449 per month 

• Reviews AI
• Listings AI
• Messaging AI
• Social AI 
• Chatbot AI 

Included in all plans 

• Campaigns
• Integrations
• Unlimited contacts
• Team chat
• Mobile app
• World class support
• Payments
• Unlimited users 

What sets Birdeye apart?

Birdeye stands out in the customer experience and reputation management field with its robust suite of AI-powered tools, tailored for local businesses. To provide you with a more comprehensive and fair assessment, this Birdeye review includes the pros and cons of using the software.

• Comprehensive Features: Offers a wide range of tools including review generation, social media management, customer surveys, and payment processing.
• AI-Powered Automation: Automates responses and generates insights, significantly reducing the workload on staff while enhancing customer interaction quality.
• User-Friendly Interface: The platform is designed to be intuitive, making it easier for users to navigate and utilize its features effectively.
• Strong Customer Support: Birdeye is known for providing robust support to its users, helping them maximize the platform's capabilities.

Birdeye Cons 

• Complexity for Small Businesses: While the extensive features are beneficial for larger organizations, smaller businesses may find the platform overwhelming or may not utilize all available tools effectively.
• Learning Curve: New users may face a learning curve due to the breadth of features offered, which could require time to fully understand and leverage the platform.
• Cost: Some users who wrote Birdeye reviews shared that Birdeye pricing can be considered high compared to some competitors. This may deter small businesses or startups with limited budget. 

• Complexity for Small Businesses: While the extensive features are beneficial for larger organizations, smaller businesses may find the platform overwhelming or may not utilize all available tools effectively.
• Learning Curve: New users may face a learning curve due to the breadth of features offered, which could require time to fully understand and leverage the platform.
• Cost: Some users who wrote Birdeye reviews shared that Birdeye pricing can be considered high compared to some competitors. This may deter small businesses or startups with limited budget. 

Overall, being aware of this Birdeye pros and cons helps you determine whether this software meets your specific needs. 

In this section of our Birdeye review, we will introduce the core features of the software that help users manage their online reputation effectively. 

Reviews Management

• Review Generation: Automates requests for customer reviews via SMS and email, simplifying feedback collection.
• Review Monitoring: Aggregates reviews from over 150 platforms, enabling real-time reputation tracking.
• Response Automation: Uses AI to generate timely responses to reviews, fostering quick engagement with customers.

Social Media Management

Birdeye Social: A dedicated tool for managing social media across multiple locations, with features such as:

• Multi-location Publishing: Create and customize posts for various locations from a single dashboard.

• AI-generated Content: Automatically generates tailored posts for specific industries and locations.

• Bulk Publishing: Schedule hundreds of posts at once via a simple spreadsheet.
• Engagement Tracking: Monitor and respond to customer interactions on social channels.

Customer Feedback and Surveys

• Custom Surveys: Design and send tailored surveys to gather specific customer insights.
• Net Promoter Score (NPS): Measure customer satisfaction and loyalty through NPS surveys.

Insights and Analytics

• Insights AI: Provides actionable insights from sentiment analysis, helping businesses understand and improve their online reputation.
• Benchmarking Tools: Compare your business performance against competitors to identify strengths and areas for improvement.

Listings Management

• Listings AI: Builds accurate business profiles to improve visibility in local search results, ensuring consistent business information across platforms.

Messaging and Communication

• Unified Inbox: Centralizes all customer communications across text, social media, web chat, and email for streamlined management.
• Webchat and Chatbots: Engage customers in real-time through customizable chat widgets on your website.

Integrations

• Birdeye integrates with over 3,000 applications, including popular CRM solutions like Salesforce and HubSpot, enhancing its functionality within existing workflows.

Payment Processing

• Allows businesses to collect payments digitally through multiple channels, streamlining transactions with low fees.

Aside from discussing the potential benefits of using the software, this Birdeye review has also included a case study to help you make informed decisions based on authentic insights and experiences. 

Enhanced Online Reputation

By increasing the number of reviews and improving average star ratings, Birdeye helps businesses strengthen their online reputation, making them more appealing to potential customers.

Complete Care sought to attract more patients by improving its online reputation. Before partnering with Birdeye, the company faced challenges in collecting reviews manually, which resulted in a low number of reviews and average ratings. Things changed for the better when Complete Care adopted the platform. 

Automated Review Management

Birdeye automates customer review collection, significantly increasing feedback volume while saving time and effort. This consistency helps businesses gather more reviews with minimal manual input.

By adopting Birdeye, Complete Care automated the review collection process. The platform allowed them to streamline feedback across multiple locations from a single, centralized dashboard.

The results were remarkable: Complete Care saw a 3,653% increase in reviews, totaling over 29,650 with an average rating of 4.8 stars. The open rate for review requests hit 50%, reflecting high patient engagement. 

Actionable Insights

The platform offers in-depth analytics that reveal customer sentiment and highlight areas for improvement. This data-driven approach allows businesses to make informed decisions based on real customer feedback.

Integrating patient feedback into the company culture helped Complete Care recognize and reward employees for positive reviews, creating a more patient-focused environment. They introduced initiatives like monthly drawings for staff members mentioned in reviews, boosting employee morale and engagement.

Cost Efficiency

By boosting organic growth and reducing reliance on paid advertising, Birdeye helps businesses lower their cost per lead and cost per click, driving more cost-effective customer acquisition. In the case of Complete Care, their enhanced online reputation also improved search rankings, with more locations appearing on the first page of Google search results. Additionally, the company reduced both cost per lead and cost per click, driven by increased organic growth.

Streamlined Customer Engagement

Birdeye consolidates communication across SMS, social media, and web chat, enabling businesses to respond quickly to inquiries and feedback, thus enhancing customer satisfaction.

Social Media Management

With tools like Birdeye Social, businesses can efficiently manage their social media presence across multiple locations, ensuring consistent branding and engagement with local audiences.

When evaluating customer experience platforms, comparing features and benefits across options is crucial. Birdeye stands out for its comprehensive suite of AI-driven tools tailored for businesses managing multiple locations. Unlike competitors such as Podium or Yext, which excel in niche areas like text-based communication or API-based data management, Birdeye offers a more holistic solution by integrating review management, social media scheduling, and AI-powered sentiment analysis in one platform.

For instance, while Podium is highly effective for SMS-based interactions and payment collection, it lacks the advanced AI capabilities seen in Birdeye's Insights AI and Competitors AI. Similarly, Yext's strength lies in data consistency across platforms, but it doesn’t offer robust tools for social media management like Birdeye Social.

Businesses seeking comprehensive solutions for project coordination might also explore project management software solutions, which can integrate seamlessly with platforms like Birdeye to further enhance operational efficiency.

By comparing these platforms, businesses can make informed decisions tailored to their specific needs.

Birdeye is a versatile customer experience platform that caters to a wide range of business types across various industries. It also integrates with various software solutions, including top ERP systems. However, several users who wrote Birdeye reviews online also say that the platform may not be the best fit for very large enterprises or niche businesses with unique needs that require more tailored solutions.

Here’s an overview of the primary sectors that benefit from using Birdeye: 

• Healthcare Providers: Hospitals, clinics, and private practices use Birdeye to manage patient reviews, improve their online reputation, and boost patient engagement.
• Dental Practices: Dentists rely on Birdeye to gather patient feedback and maintain a strong online presence. Many also use it as a tool for scheduling appointments.
• Legal Services: Law firms utilize the platform to collect client reviews and manage their reputation in a competitive market.
• Automotive Services: Auto repair shops and dealerships benefit from Birdeye review management and customer communication tools to improve service quality and build customer loyalty.
• Home Services: Plumbing, electrical, and HVAC companies use Birdeye to streamline customer interactions and gather feedback efficiently.
• Restaurants: Dining establishments manage reviews, engage with customers, and promote their services through social media with Birdeye.
• Retail Stores: Brick-and-mortar retailers enhance the customer experience by leveraging Birdeye review and engagement tools.
• Real Estate Agencies: Real estate professionals use Birdeye to manage client feedback and increase their online visibility in local searches.
• Financial Services: Banks and financial advisors boost client trust by collecting positive reviews and maintaining efficient communication through Birdeye.
• Fitness Centers: Gyms and wellness centers engage members, collect feedback, and manage their reputation with Birdeye.