Best Customer Experience Management Software for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

• Robust Customer Feedback Collection Tool
• Advanced Sentiment Analysis and Insights
• Centralized Multi-Platform Review Monitoring
• Intelligent AI-Assisted Review Replies
• Automated Review Generation Campaigns Engine
• Comprehensive Online Reputation Scoring System
• Competitive Benchmarking and Analytics Dashboard
• Real-Time Alerts and Notification System

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.

• Omnichannel Routing
• AI-Driven Sentiment Analysis
• Workforce Management (WFM)
• Real-Time Analytics and Reporting
• Automation and Self-Service
• Flexible Cloud Deployment
• Customizable Agent Desktop
• Pre-Built Integrations Marketplace

NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

• Powerful User-Friendly Survey Builder Tools
• Vast Library of Customizable Templates
• Real-Time Comprehensive Reporting and Analytics
• Seamless Embedded Website Form Integration
• Innovative Optimized Mobile-Friendly Form Experience
• Dynamic Conditional Logic for Customization
• Extensive Integrations with Third Parties
• Secure Payments Integration for Commerce

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

• Fully Extensive Customizable Brand-Aligned Surveys
• Intuitive Drag and Drop Builder
• Diverse Interactive Question Types Options
• Insightful Real-Time Data Visual Dashboards
• Comprehensive Reporting, Analytics, and Metrics
• Dynamic Branching and Skip Logic
• Automated Seamless Multi-Channel Survey Distribution
• Enterprise-Grade Secure Survey Data Management

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.

• Salesforce Lightning Console Unified Interface
• Intelligent Omni-Channel Case Routing System
• Comprehensive Customer Case Management Solution
• Robust Enterprise Knowledge Management Repository
• Seamless Cloud Telephony Integration Capability
• Real-Time Customer Live Agent Support
• Efficient Global Self-Service Customer Portal
• Custom Reports And Dashboards Analytics

Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.

• Powerful Intuitive Content Authoring Environment
• Rich Text Editor for Formatting
• Comprehensive Robust Asset Management System
• Efficient Versioning And Approval Workflows
• Precise Content Scheduling For Campaigns
• Seamless Omnichannel Digital Content Delivery
• Advanced Personalization And Targeting Capabilities
• Scalable API And Microservices Support

Adobe Experience Manager’s pricing details remain undisclosed, with cost largely determined by the deployment model, licensing structures, and required customizations. Whether opting for AEM as a Cloud Service with potentially high per-user fees surpassing $5,000 monthly or an on-premise solution with variable licensing costs, prices depend on the number of users and the volume of digital content. Additional integration and implementation expenses may apply. As the vendor does not publish fixed pricing plans, prospective customers should consult directly with Adobe to obtain tailored quotes that suit unique business requirements promptly.

Genesys Cloud CX presents itself as a solution designed specifically for the demands of modern contact center operations. Although the source material did not supply extensive details, the product is positioned for those seeking a dynamic tool in the realm of contact center software. This offering promises an adaptable framework tailored to support efficient customer engagement, ensuring that businesses can align their operational strategies with evolving market needs. In essence, Genesys Cloud CX stands out as a potential asset for organizations intent on enhancing how they connect with and serve their customers.

• Omnichannel Support across multiple channels
• Intelligent Routing with AI optimization
• AI-Powered Insights for customer analytics
• Workforce Engagement Management and scheduling
• Customer Journey Management and mapping
• Secure Cloud Infrastructure for protection
• Integration with CRM Systems seamlessly
• Real-Time Monitoring of customer interactions

Genesys Cloud CX offers three pricing plans tailored for diverse contact center needs, billed annually per user. The first plan at $75 per month emphasizes voice communications features such as IVR and predictive routing integrated with analytics. The mid-tier option at $115 enhances digital channels with omnichannel routing and quality compliance. The premium plan, priced at $155, adds advanced capabilities including resource management, AI-driven forecasting, and detailed speech and text analytics. Each plan delivers a comprehensive suite of features designed to optimize customer engagement and operational efficiency for businesses worldwide.

SAP Service Cloud emerges as a solution aimed at addressing critical customer support needs in the help desk software landscape. Although the source did not provide detailed specifics, the overview hints at a platform designed to streamline service management and enhance communication channels. This approach suggests that organizations looking for a robust tool to coordinate and resolve customer inquiries may find its conceptual framework compelling. Even without granular details, the emphasis on efficiency and integration aligns with the priorities of businesses focused on delivering exceptional help desk service.

• Mobile App Support for Agents
• Intuitive Ticket Response User Experience
• Automated Ticket Routing and Workflow
• Real-Time Efficient Automated Ticket Responses
• Comprehensive Knowledge Base Access Portal
• Robust Multi-Channel Customer Support System
• Efficient Task Management and Prioritization
• Seamless Integration with SAP Ecosystem

SAP Service Cloud pricing is available on a custom, by-quote basis, so prospective help desk software users cannot find a standardized plan online. Instead, pricing depends on factors such as the number of monthly users, selected add-ons and features, complex implementation, data migration, and integration with existing ERP systems. There is no free trial option currently mentioned. This flexible pricing model allows companies to receive tailored proposals to suit their strategic business needs. Interested customers should contact SAP or an authorized partner directly for full pricing details and personalized quotes.

Help Scout presents itself as a support solution designed for teams looking to streamline customer communication processes. It is built with a focus on delivering an accessible and intuitive platform, ideal for businesses searching for an effective help desk software solution. The design emphasizes ease of use and modularity, catering to the dynamic requirements of customer support environments. Overall, Help Scout stands out as a promising option for those seeking a flexible system to manage support interactions efficiently.

• Advanced Visual Customization Options
• Comprehensive Dedicated User, Role, and Access Management
• Comprehensive Robust Reporting and Detailed Analytics
• Intuitive Ticket Response Workflow User Experience
• Instant Real-Time Interactive Live Chat Support
• Dynamic Interactive Knowledge Base
• Effortless Seamless Integrations
• Optimized On-the-Go Mobile Access

Help Scout provides three pricing options tailored for diverse support needs. The Free Plan is completely free, allowing small teams to manage up to 50 contacts monthly with unlimited users. The Standard Plan starts at $50 per month for 100 contacts and includes additional capabilities like multiple inboxes and advanced reporting. Meanwhile, the Plus Plan, available at $75 per month, builds on the Standard features by incorporating integrations with major platforms and enhanced team management. A free trial is available for both Standard and Plus plans to explore these features.

Drift stands as a conversational marketing software solution that promises to reshape how businesses engage with their audiences, even though detailed facts and feature descriptions aren’t provided in the source material. Its positioning hints at an approach that seeks to facilitate smoother, real-time communications between brands and prospective customers. The language used in the source suggests that Drift aims to bridge traditional marketing techniques with innovative, conversation-driven strategies, thereby addressing modern engagement challenges. While specifics remain sparse, the overall impression is that Drift could serve as a pivotal tool for businesses looking to modernize their customer interaction paradigms.

• Live Chat
• AI Chatbot
• Personalization
• Chat Routing
• 24/7 Meeting Scheduler
• Lead Qualification
• Integration Capabilities
• Analytics Dashboard

Drift offers pricing plans to suit diverse business needs in conversational marketing. The Premium plan—priced from $2,500 monthly—empowers small businesses with essential engagement features such as live chat and custom chatbots. For enhanced personalization and lead generation, the Advanced plan, which requires direct contact for pricing, builds on Premium with advanced routing and dedicated support. Larger organizations benefit from the Enterprise plan, also available on contact, offering additional customization, AI-powered chatbots, and routine strategy consultations. Free trials are not available. Contact Drift today. Reach out now for complete plan details.

MoEngage is presented as a mobile marketing solution designed to streamline campaign management and customer engagement for businesses targeting mobile audiences. Its framework is intended to integrate various aspects of marketing within one cohesive platform, aiming to simplify the way brands communicate with their users. The platform is portrayed as adaptable and efficient, offering an overall approach that highlights strategic integration without descending into overly technical details. In essence, MoEngage is positioned as a tool that supports mobile marketers in crafting personalized experiences and orchestrating dynamic campaigns.

• Omnichannel Campaign Management with Scheduling
• Interactive Rich Notifications for Engagement
• Dynamic Personalization of Customer Interactions
• Advanced Customer Segmentation and Targeting
• Seamless Cross-Channel Mobile Marketing Execution
• Real-Time Data Reporting and Analytics
• Automated Workflows Streamlining Mobile Campaigns
• Robust A/B Testing for Optimization

MoEngage offers a free starter plan that supports up to 10,000 Monthly Tracked Users including advanced segmentation, multi-channel communications, and detailed campaign analytics. Beyond free, the growth plan requires direct contact for pricing, adding intelligent triggers, A/B and multivariate testing, geo-fencing, and an integrated journey builder. The enterprise plan, also available on request, builds on the growth tier by incorporating robust team management, secure campaign approval workflows, and enhanced security measures like Single Sign-on and Two-factor Authentication. Each tier scales in sophistication and features to match evolving mobile marketing needs.

Copper streamlines business processes by embedding itself within Google Workspace, enabling users to manage client relationships directly from familiar tools like Gmail and Calendar. Its adaptable interface and potent automation features eliminate repetitive tasks while tailoring workflows to meet distinct operational needs. The software’s comprehensive reporting and analytics components provide decision-makers with valuable insights into sales and customer performance, all bolstered by stringent security protocols essential for protecting sensitive information. Altogether, these attributes position Copper as a compelling choice for those seeking an efficient, user-centric CRM solution.

• Effortless, Seamless Google Workspace CRM Integration
• Precise, Real-Time Email Engagement Tracking
• Advanced, Comprehensive Relationship Management
• Dynamic, Visual Sales Pipeline Management
• Automated, Efficient Sales Task Automation
• Robust, Actionable Business Reporting and Analytics
• Interactive, Customizable, Insightful Performance Dashboards
• Seamless, Mobile-Responsive CRM Accessibility

Copper’s pricing details aren’t publicly available. The vendor does not list specific plans or free trial options, and any nuances such as per-user or usage-based charges remain undisclosed. For all pricing inquiries, including information on potential promotions or available plans, prospective customers should contact the vendor directly to obtain up-to-date and tailored pricing details.

Khoros Communities is positioned as a software solution for prospective customers interested in [ERROR: missing variable category]. Unfortunately, the provided source does not offer detailed descriptions of its key features or primary uses, resulting in an overview that is necessarily broad and general. This introductory glimpse is intended to serve as a preliminary reference point for those exploring their software options, even though specific functionalities and benefits remain undisclosed. Consequently, prospective customers are encouraged to pursue further information to fully assess how Khoros Communities might align with their unique organizational needs.

• Expert Custom Community Design templates
• Robust Discussion Forums engagement
• Centralized Knowledge Base repository
• Comprehensive Moderation Tools suite
• Advanced Insightful Analytics and Reporting metrics
• Seamless Integration Capabilities with leading CRM systems
• Efficiently Automated Community Automation workflows
• Flexible Customization Options creative alignment

Khoros Communities pricing is available solely by quote. The vendor does not list any standardized rates on their website. Reported purchases suggest an estimated annual investment ranging from $34,877 to $120,719, with a median annual cost near $67,989. There is no entry-level setup fee, and pricing structures seem tailored to user- or usage-based needs. A free trial is not provided, ensuring that each plan is customized to specific business requirements. Prospective customers should contact Khoros directly for personalized pricing details and further clarifications. Detailed, flexible options await every serious inquiry.

Qualaroo is a robust user research and feedback platform designed to gather contextual insights by surveying users during their actual interaction with a product, service, or brand. Its advanced targeting options allow businesses to deliver surveys triggered by specific user behaviors, ensuring feedback is collected from the most relevant audience at the optimal moment. The tool offers extensive customization, letting users tailor the appearance of their surveys to align seamlessly with their brand identity. Additionally, Qualaroo supports over 100 languages and incorporates AI-driven analytics like sentiment and text analysis, making it a comprehensive solution for understanding customer feedback across multiple channels.

• Advanced Targeting Options Increase Precision
• Nudge Technology Engages Users Optimally
• Dynamic Question Branching Adapts Surveys
• Real-Time Reporting and Analytics Dashboard
• Mobile Optimized Surveys Enhance Reach
• Integration Capabilities Connect Data Seamlessly
• Exit Intent Surveys Capture Feedback
• IBM Watson Sentiment Analysis Insights

Qualaroo offers three straightforward pricing options. The Free plan, costing $0.00, provides startups with essential features including up to 50 responses monthly, 500 email sends, and 10,000 pageviews. For growing businesses, the Business plan at $49.99 per month (annual billing) delivers unlimited responses, increased email sends and pageviews, plus surveys and mobile features. The Enterprise plan, starting at $149.99 per month with enhanced targeting and advanced integrations, is built for large-scale operations. A forever free option facilitates smaller teams in exploring comprehensive survey functionality. All plans are designed to succeed.

UserTesting is a multifaceted platform engineered to capture real-time insights from actual users, thereby revealing authentic behaviors and preferences that allow teams to validate design decisions at an early stage. Its streamlined approach simplifies test setup and response collection, enabling rapid iteration on prototypes while reducing the risks associated with expensive, last-minute revisions. The platform’s intuitive interface makes it accessible even for newcomers, ensuring that individuals with varying levels of usability testing experience can adopt and benefit from its features with minimal friction. Finally, by basing discussions on concrete, data-driven user feedback, UserTesting equips organizations to resolve internal debates and align stakeholders around improvements that genuinely resonate with their audience.

• Comprehensive Real-Time Human Insight Platform
• Optimized Diverse Audience Targeting Process
• Advanced AI-Powered Analytics Dashboard Tool
• Authentic Engaging Video-Based User Feedback
• Flexible Moderated and Unmoderated Testing
• Swift Rapid Feedback Collection System
• Comprehensive Quantitative and Qualitative Research
• Customer Stories and Case Studies

UserTesting offers three distinct pricing tiers to accommodate diverse business requirements. The Essentials plan begins at roughly $12,000 per year, providing test builders, templates, and essential integrations. For a more comprehensive suite, the Advanced plan—costing up to $39,990 annually—includes enhanced audience management and advanced analytics. The Ultimate plan, priced near $113,760 per year, further expands capabilities with secure testing and AI-driven insights. Scalable options accommodate varying team sizes and usage, offering flexibility for companies seeking robust user feedback solutions. Customized quotes are available upon request from the sales team.