Feedier Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Feedier: Top Customer Experience Management Software
4.3 / 5
Featured Customer Experience Management Software Alternatives for Feedier
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
30 days
Automated review requests, sentiment analysis, analytics
Editor's Take
Birdeye is a comprehensive reputation management and customer experience platform that helps businesses manage online reviews, improve customer engagement, and drive growth. Designed for businesses of all sizes, Birdeye consolidates online reviews from major platforms like Google, Facebook, and Yelp into a single dashboard, allowing businesses to monitor and respond to customer feedback efficiently. This streamlined approach helps companies build a positive online reputation, enhance customer loyalty, and attract new customers.
Key features of Birdeye include automated review requests, sentiment analysis, and detailed analytics, giving businesses insights into customer satisfaction and areas for improvement. The platform also offers tools for managing social media, messaging, and surveys, enabling businesses to engage with customers across multiple channels. Additionally, Birdeye’s messaging functionality provides real-time chat and text messaging, improving communication and providing timely responses to customer inquiries.
Birdeye integrates with over 3,000 business applications, including CRM and POS systems, making it easy to sync customer data and automate feedback collection. For multi-location businesses, Birdeye offers location-based insights, allowing centralized management with the flexibility to tailor strategies for individual locations.
With a range of pricing plans and scalable features, Birdeye is a powerful tool for businesses looking to improve their online presence, foster customer trust, and enhance the overall customer experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
No
Omnichannel routing, workforce optimization, AI automation
Editor's Take
NICE inContact CXone is a cloud-based customer experience platform designed to streamline contact center operations. It offers an all-in-one solution for managing customer interactions across multiple channels, including voice, chat, email, social media, and SMS. The platform combines tools for omnichannel routing, workforce optimization, and analytics to enhance both agent performance and customer satisfaction.
CXone includes advanced features like AI-powered chatbots, real-time reporting, and workforce management tools, which help businesses optimize their contact center operations and reduce costs. It also provides powerful integrations with CRM systems, enabling a unified view of customer data. With its scalable infrastructure, CXone supports businesses of all sizes, from small teams to large enterprises, offering flexibility and robust security.
The platform's comprehensive analytics suite delivers actionable insights into key performance metrics, allowing businesses to monitor and improve their service levels. Additionally, CXone includes automation capabilities, such as automatic call distribution (ACD) and interactive voice response (IVR), to streamline workflows and improve efficiency. Overall, NICE inContact CXone is a powerful solution for businesses looking to enhance their customer service and provide a seamless, multichannel customer experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Feedier Review
What is Feedier
Feedier customer feedback platform transforms traditional surveys into engaging, interactive experiences by incorporating multimedia elements such as images, videos, and emojis. This approach not only boosts participation but also enhances the depth of insights collected, making feedback more valuable for decision-making.
The platform leverages branching logic to dynamically adjust survey questions based on previous responses, ensuring feedback is relevant and tailored. This capability helps organizations capture precise data without overwhelming respondents, improving overall data quality.
Real-time analytics are central to Feedier’s design. Users can access a dashboard that aggregates feedback and provides tools for filtering, segmenting, and tracking trends over time. This continuous monitoring allows companies to identify patterns and respond swiftly to changes in customer or employee sentiment.
Automation features in Feedier enable immediate actions triggered by feedback, such as sending personalized messages or alerting teams about critical issues. These workflows accelerate issue resolution and support a proactive service approach, which is crucial for maintaining satisfaction.
Integration with third-party systems, including CRM and marketing automation tools, facilitates seamless data flow into existing business processes. This capability is especially beneficial for companies aiming to unify their customer experience efforts and improve operational efficiency. For organizations considering broader software solutions, exploring popular erp software might provide complementary tools to enhance overall business management alongside Feedier.
Feedier is designed for ease of use, requiring minimal technical skills to create and distribute surveys. Multiple channels like email, direct links, embedded widgets, and QR codes provide flexibility in reaching diverse audiences, making it suitable for various feedback scenarios.
Security and compliance with data protection regulations are foundational aspects of the platform, ensuring that sensitive information is handled responsibly. This focus on privacy is vital for businesses operating in regulated sectors or regions with strict data laws.
By combining engaging feedback mechanisms, real-time insights, automation, and robust integrations, Feedier addresses the needs of companies looking to deepen their understanding of customer and employee experiences efficiently and effectively.
Featured Customer Experience Management Software Products
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
30 days
Automated review requests, sentiment analysis, analytics
Editor's Take
Birdeye is a comprehensive reputation management and customer experience platform that helps businesses manage online reviews, improve customer engagement, and drive growth. Designed for businesses of all sizes, Birdeye consolidates online reviews from major platforms like Google, Facebook, and Yelp into a single dashboard, allowing businesses to monitor and respond to customer feedback efficiently. This streamlined approach helps companies build a positive online reputation, enhance customer loyalty, and attract new customers.
Key features of Birdeye include automated review requests, sentiment analysis, and detailed analytics, giving businesses insights into customer satisfaction and areas for improvement. The platform also offers tools for managing social media, messaging, and surveys, enabling businesses to engage with customers across multiple channels. Additionally, Birdeye’s messaging functionality provides real-time chat and text messaging, improving communication and providing timely responses to customer inquiries.
Birdeye integrates with over 3,000 business applications, including CRM and POS systems, making it easy to sync customer data and automate feedback collection. For multi-location businesses, Birdeye offers location-based insights, allowing centralized management with the flexibility to tailor strategies for individual locations.
With a range of pricing plans and scalable features, Birdeye is a powerful tool for businesses looking to improve their online presence, foster customer trust, and enhance the overall customer experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
No
Omnichannel routing, workforce optimization, AI automation
Editor's Take
NICE inContact CXone is a cloud-based customer experience platform designed to streamline contact center operations. It offers an all-in-one solution for managing customer interactions across multiple channels, including voice, chat, email, social media, and SMS. The platform combines tools for omnichannel routing, workforce optimization, and analytics to enhance both agent performance and customer satisfaction.
CXone includes advanced features like AI-powered chatbots, real-time reporting, and workforce management tools, which help businesses optimize their contact center operations and reduce costs. It also provides powerful integrations with CRM systems, enabling a unified view of customer data. With its scalable infrastructure, CXone supports businesses of all sizes, from small teams to large enterprises, offering flexibility and robust security.
The platform's comprehensive analytics suite delivers actionable insights into key performance metrics, allowing businesses to monitor and improve their service levels. Additionally, CXone includes automation capabilities, such as automatic call distribution (ACD) and interactive voice response (IVR), to streamline workflows and improve efficiency. Overall, NICE inContact CXone is a powerful solution for businesses looking to enhance their customer service and provide a seamless, multichannel customer experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$34 per month paid annually
Free plan available
conditional logic, customizable notifications, analytics
Editor's Take
Jotform is a versatile, user-friendly online form builder designed to help businesses, educators, and individuals create custom forms, surveys, and workflows without coding. Known for its drag-and-drop interface and vast library of templates, Jotform enables users to build everything from simple contact forms to complex data collection tools, streamlining tasks such as customer feedback, event registrations, and payment collection.
Jotform’s flexibility is enhanced by its integration capabilities with popular tools like Google Drive, PayPal, and Salesforce, making data transfer seamless and automating key workflows. With features like conditional logic, customizable notifications, and powerful analytics, Jotform allows users to tailor forms to their specific needs and gain valuable insights from responses. Its mobile-friendly design and robust security options make Jotform an ideal solution for businesses and teams looking to improve data collection and simplify workflows in an accessible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
14 days
Survey builder, logic & branching, analytics
Editor's Take
SurveySparrow is an advanced online survey and feedback platform designed to help businesses gather, analyze, and act on customer and employee insights. It offers a wide range of tools for creating and distributing surveys, making it easy to collect data across various touchpoints, such as websites, email campaigns, mobile apps, and social media. The platform is known for its user-friendly interface and focus on delivering engaging and conversational survey experiences.
SurveySparrow’s standout feature is its conversational surveys, which provide a more interactive and engaging experience for respondents. Unlike traditional surveys, these conversational surveys use a chat-like interface, improving response rates and providing a more natural way to collect feedback. The platform also supports multi-channel surveys, allowing businesses to reach respondents wherever they are most active.
SurveySparrow includes a powerful survey builder with a wide range of question types, including multiple-choice, rating scales, and open-ended questions. Users can also leverage advanced features like logic and branching to create dynamic, personalized surveys that guide respondents through customized paths based on their answers.
With real-time reporting and analytics, SurveySparrow enables businesses to instantly analyze survey responses, track trends, and gain actionable insights. The platform’s visual dashboards allow users to generate reports and visualize data through charts, graphs, and tables, simplifying the decision-making process.
SurveySparrow also offers advanced integration capabilities, connecting with popular tools such as CRM systems, email marketing platforms, and analytics tools. This helps businesses streamline their workflows and centralize data for more effective analysis.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Feedier cost
Feedier: Top Customer Experience Management Software
4.3 / 5
Starter Plan
- Price: $59 per month
- Includes up to 1,000 responses per month
- Access to feedback campaigns and surveys
- Basic analytics and reporting tools
Pro Plan
- Price: $149 per month
- Includes up to 5,000 responses per month
- Advanced feedback features including NPS and CSAT surveys
- Customizable workflows and integrations
- Detailed analytics and export options
Enterprise Plan
- Custom pricing based on requirements
- Unlimited responses
- Dedicated account manager
- Priority support and onboarding assistance
- Advanced security and compliance features
Feedier offers a free trial to evaluate the software before choosing a paid plan.
What are the pros of Feedier
- Intuitive interface simplifies survey creation and analysis for users with any technical skill level
- Customizable feedback forms tailored to company branding and specific data needs
- Gamification features like rewards and badges boost engagement and completion rates
- Real-time analytics dashboards provide immediate insights for faster decision-making
- Multi-channel distribution via email, social media, and direct links increases reach
What are the cons of Feedier
- Survey templates offer limited customization, restricting brand alignment.
- Advanced reporting tools lack depth for comprehensive data analysis.
- Integration capabilities with third-party apps are somewhat restricted.
- Mobile survey responsiveness can be inconsistent on smaller devices.
- Basic survey logic features limit creation of complex survey paths.
What are the core features of Feedier
Feedier: Top Customer Experience Management Software
4.3 / 5
Feedier delivers a versatile feedback solution tailored to businesses seeking in-depth customer insights and streamlined response management. Its robust capabilities empower companies to gather, analyze, and act on feedback efficiently through various innovative tools and integrations.
- Customizable Feedback Forms: Create tailored surveys using multiple question types such as multiple choice, rating scales, and open-ended responses to capture precise data.
- Gamification Elements: Engage respondents with features like points and badges, boosting feedback completion through interactive experiences.
- Real-Time Analytics Dashboard: Monitor feedback trends instantly with a dynamic dashboard that visualizes data for swift decision-making.
- Automated Workflows: Streamline follow-ups by setting triggers and actions based on feedback, enhancing customer service efficiency.
- Integration with Third-Party Tools: Connect seamlessly with platforms like Slack, Zapier, and CRM systems to automate workflows and data exchange.
- Multi-Channel Distribution: Extend reach by distributing surveys via email, social media, or embedding on websites, ensuring accessibility for diverse audiences.
- Advanced Reporting Features: Analyze feedback deeply with customizable reports, filtering options, and multiple export formats including CSV, Excel, and PDF.
- Sentiment Analysis: Utilize AI-powered tools to categorize feedback by emotional tone, prioritizing key issues and positive remarks.
- Multi-Language Support: Craft feedback forms accessible to global audiences through extensive language options.
- Mobile-Friendly Interface: Ensure surveys are optimized for smartphones and tablets, increasing response rates on mobile devices.
- Collaborative Team Features: Enable multiple users to manage and respond to feedback collectively within the platform.
- Custom Branding Options: Maintain brand consistency by personalizing surveys with logos, colors, and fonts.
- Response Management Tools: Categorize and prioritize feedback, assigning responses to team members for organized resolution.
- Net Promoter Score (NPS) Measurement: Measure customer loyalty effectively using built-in NPS survey capabilities.
- Conditional Logic in Surveys: Create dynamic surveys that adapt questions based on previous answers to enhance relevance.
- Feedback Campaign Management: Organize feedback collection into campaigns to track progress over specific projects or timeframes.
- Data Privacy Compliance: Adhere to regulations like GDPR to protect user data and ensure privacy.
- Customizable Thank You Pages: Design personalized post-survey pages to improve respondent experience.
- API Access: Extend platform functionality and build custom integrations through available API endpoints.
- Survey Templates: Accelerate survey creation using a variety of pre-built templates suited for common feedback needs.
- Offline Feedback Collection: Collect responses without internet access and sync data later to maintain continuity.
- Multi-Device Synchronization: Keep feedback data updated across devices in real time for consistent access.
- Custom Email Notifications: Set personalized alerts triggered by specific feedback responses or survey completions.
- Visual Feedback Widgets: Embed interactive widgets on websites or apps that invite spontaneous user feedback.
- Feedback Scoring System: Quantify qualitative feedback with scoring to simplify evaluation and prioritization.
- Multi-User Role Management: Define roles and permissions to control access and maintain security within teams.
- Survey Scheduling: Automate survey distribution by scheduling sends at predetermined times or intervals.
- Response Anonymity Options: Enable or disable anonymity to align with privacy preferences or feedback goals.
- Customer Journey Mapping: Link feedback to specific touchpoints, offering insights into the entire customer experience.
Benefits of using Feedier
Feedier offers a range of advantages designed to elevate how businesses gather and utilize customer feedback. The following overview highlights key benefits that demonstrate why Feedier stands out, focusing on features and qualities that cater to varying customer needs and business contexts.
- Engaging Feedback Collection: Feedier transforms surveys with gamification elements and interactive formats, significantly boosting participation rates by making feedback enjoyable and less tedious for respondents.
- Instant Insight Through Real-Time Analytics: The platform delivers immediate visualization of data trends, empowering users to track customer sentiment and respond swiftly to emerging issues or opportunities.
- Versatile Distribution Channels: With support for email, SMS, and direct links, Feedier ensures surveys can reach customers wherever they are, enhancing accessibility and coverage across diverse audiences.
- Tailored Survey Customization: Businesses can design surveys with flexible questions, unique layouts, and logical flows that align closely with their specific objectives, resulting in more relevant and actionable feedback.
- Automated Actions and Workflows: Feedier’s automation capabilities enable companies to set up immediate responses and follow-up processes triggered by feedback, streamlining operations and accelerating issue resolution.
- Seamless Integration with Business Tools: The software connects effortlessly with CRM and marketing platforms, allowing for smooth data exchange that enriches customer profiles and marketing strategies.
- Accessible User Interface: The intuitive dashboard and survey builder require little technical skill, making it easy for users at any level to create, distribute, and analyze surveys effectively.
- Robust Data Security and Compliance: Prioritizing privacy, Feedier adheres to relevant regulations to safeguard sensitive customer information, an essential aspect for companies handling confidential data.
Our expert take on Feedier
Exploring feedier customer feedback software review, I found its intuitive interface stands out immediately. The platform’s ease of use drastically cuts down the learning curve, which is essential when you want to implement feedback tools quickly across your team. Customization options are impressive, letting me tailor surveys with various question types and multimedia, which really deepens customer engagement beyond standard feedback forms.
One feature I particularly appreciate is feedier’s real-time reporting. The dashboards are clear and actionable, helping me spot trends and issues without sifting through raw data. Automation of sentiment analysis and categorization further streamlines the process, saving time and allowing for faster decisions. However, if your needs include advanced predictive analytics, you might find feedier somewhat limited, so pairing it with dedicated tools could be necessary.
Integration capabilities are another highlight. Feedier connects seamlessly with a range of third-party tools like CRM and marketing automation platforms, which is vital for creating efficient workflows. This interoperability is especially useful when managing customer data across departments. For those working in hospitality, combining this with insights on hotel systems might be worth considering to enhance guest experience management.
From a support perspective, feedier offers comprehensive documentation and responsive assistance, though response times can vary depending on your subscription tier. Security-wise, it meets standard industry protocols, ensuring customer data privacy aligns with regulatory demands. Overall, the best features of feedier platform make it a versatile choice for businesses aiming to improve customer experience through practical, actionable feedback without unnecessary complexity.
What business types use Feedier
- Technology Sector: Software developers and tech firms utilize Feedier to capture detailed user feedback through gamified surveys, boosting response rates and enabling rapid product improvements.
- Retail Industry: Retailers harness customizable feedback forms to analyze customer preferences and resolve service issues promptly, enhancing loyalty and repeat purchases.
- Healthcare Providers: Hospitals and clinics segment patient feedback by departments or treatments, pinpointing areas for care enhancement and ensuring regulatory compliance.
- Educational Institutions: Universities and training centers rely on real-time analytics to adapt teaching methods and course content based on student input, fostering engagement and learning effectiveness.
- Financial Services: Banks and insurers use Feedier’s secure and tailored feedback tools to navigate complex client needs and sensitive interactions.
- Hospitality and Travel: Hotels and travel agencies collect guest feedback and automate follow-ups to swiftly address complaints and maintain satisfaction.
- Marketing Agencies: Agencies employ comprehensive reporting features to measure campaign success and refine strategies, strengthening client relationships.
- Nonprofits: Charitable organizations gather structured feedback to assess program impact and discover improvement opportunities, supporting diverse user accessibility.
- Manufacturing: Firms optimize quality control and supplier collaboration by integrating feedback into enterprise systems, identifying bottlenecks and product issues efficiently.
- Human Resources: HR teams conduct engagement surveys and monitor workplace satisfaction using customizable templates, aiding retention and cultural development.
These types of companies using Feedier benefit from its versatile features tailored to varied operational needs. For those exploring software options for educational environments, consulting the fms for schools rankings may provide valuable insights into solutions that complement feedback management tools like Feedier.
Best 5 alternatives to Feedier
Jotform
4.8 / 5
Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.
SurveySparrow
4.6 / 5
SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.
NICE inContact CXone
4.5 / 5
NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.
Birdeye
4.9 / 5
Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.
Zendesk
5 / 5
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Frequently Asked Questions about Feedier
Feedier is tailored for businesses across various sizes aiming to enhance customer experience, extract actionable insights, and boost engagement through effective feedback solutions.
The platform stands out by incorporating interactive and gamified survey elements that significantly elevate respondent involvement, paired with real-time data analytics and automation to streamline the feedback process.
Yes, Feedier seamlessly connects with widely-used CRM, marketing, and communication platforms, enabling automated workflows and synchronized data management.
Feedier allows the creation and deployment of surveys in multiple languages, facilitating feedback gathering from diverse global audiences.
The platform features real-time dashboards, comprehensive reporting functionalities, and visual data presentations to help businesses analyze feedback swiftly and clearly.
Feedier adheres to key data protection standards such as GDPR, ensuring that customer information and feedback are handled securely and responsibly.
Users can access support through email, live chat, and a detailed knowledge base designed to assist with troubleshooting and usage questions.
Designed with responsive layouts, Feedier’s surveys and dashboards function smoothly on smartphones and tablets, supporting feedback collection on the go.
The platform typically provides free trial periods or demonstrations, allowing potential users to explore its capabilities before making a commitment.
Feedier simplifies survey building through an intuitive interface featuring drag-and-drop tools, eliminating the need for technical skills.
Automation features include triggered surveys, follow-up notifications, and integration-based workflows, all designed to optimize how feedback is collected and managed.
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