17 Best Hotel Management Software for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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List of Hotel Management Software

1

4.55 / 5

Read more about Connecteam

Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.

Key Features of Connecteam
  • Reporting
  • Dashboard
  • Task Management
  • Mobile Checklists
  • Team Scheduling
  • Time Clock
  • Geofencing
  • One-Click Payroll
Price of Connecteam

Connecteam offers tiered pricing for diverse workforce needs. The Small Business plan is free for up to 10 users, providing essential tools. The Basic plan costs $29 per month for up to 30 users with additional users at $0.50 each. At $49 per month, the Advanced plan adds geofencing and customization, with extra users at $1.50 each. The Expert plan, at $99 monthly (extra users for $3.00 each), delivers advanced automation and multi-location management. The Enterprise plan is custom-priced by inquiry. A 14-day free trial allows customers to explore features.

Read more about Booking Master

Booking Master stands as a comprehensive software solution, empowering hoteliers to streamline operations while safeguarding revenue through features that ensure commission-free direct bookings. By leveraging its robust Booking Engine, hotels can reduce reliance on costly third-party agencies, thereby preserving profit margins. The system's elegant, user-friendly interface, coupled with real-time updates, multiple secure payment options, and mobile-friendly access, offers guests a seamless and secure booking experience that builds trust and minimizes drop-off rates. Furthermore, detailed reporting on guest behavior and booking trends equips hoteliers with valuable insights to tailor marketing strategies and capitalize on upselling opportunities, ultimately enhancing overall occupancy and revenue.

Key Features of Booking Master
  • Intuitive Reservation Management System solution
  • Streamlined Front Desk Operations Module
  • Efficient Housekeeping Management Module solution
  • Automated Guest Check-In/Check-Out Process system
  • Accurate Billing and Invoicing Automation
  • Comprehensive Channel Management Integration system
  • User-Friendly Online Booking Engine platform
  • Robust Reporting and Analytics Dashboard
Price of Booking Master

Booking Master pricing is designed to meet diverse property management needs. A 100-day free trial opens the door to exploring its options. The Basic plan costs ₹31,250, or ₹25,000 annually, featuring a cloud PMS, centralized booking, and paperless check-ins. The PMS Pro plan, available for ₹37,500 (₹30,000 yearly), enhances functionality with advanced analytics and integrations. For complete control, the Premium plan offers revenue management and dedicated support at ₹2,18,750 (₹1,75,000 annually). Additional solutions include channel management and digital marketing services to further streamline operations. Each plan adapts to evolving demands.

Read more about Oracle Hospitality OPERA Property Management System

Oracle Hospitality OPERA Property Management System is presented as a solution tailored for hotel management, aiming to streamline core property operations for busy hospitality environments. The system is crafted to support the diverse needs of hotel businesses, offering an integrated approach that focuses on operational efficiency and effective resource management. Its design emphasizes a robust, all-in-one platform that seeks to simplify day-to-day tasks while adapting to the dynamic nature of the hospitality industry. Overall, this property management system represents a comprehensive option for hotels looking for software that consolidates key operational functions into a cohesive solution.

Key Features of Oracle Hospitality OPERA Property Management System
  • Comprehensive Reservations Management and Scheduling
  • Streamlined Front Desk Operations Interface
  • Automated Housekeeping Scheduling and Tracking
  • Secure Billing, Payments, and Invoicing
  • Insightful Reporting and Analytics Dashboard
  • Detailed Customer Relationship Management System
  • Robust Multi-Property Management Functionality Suite
  • Flexible Mobile Accessibility for Operations
Price of Oracle Hospitality OPERA Property Management System

Oracle Hospitality OPERA Property Management System offers three distinct pricing plans tailored to a hotel’s specific needs. OPERA PMS Full Service starts with a license fee of $100 per room, plus additional Oracle licenses and annual support fees, with discounts for group members. OPERA XPress PMS uses a lower baseline license cost of $60 per room, while the more affordable OPERA Lite PMS begins at $40 per room, each also including related licenses and support fees. Pricing may vary by additional interfaces and services, with some options offering volume discounts.

4

SkyTouch Technology

4.7 / 5

Read more about SkyTouch Technology

SkyTouch Technology presents itself as a forward-thinking solution that streamlines hotel operations while tackling the everyday challenges faced by modern hospitality professionals. Designed with efficiency in mind, it offers a versatile platform built to adapt to the varied needs of hotel management. The technology integrates innovative features aimed at simplifying core management tasks and elevating guest service standards. Overall, SkyTouch Technology is positioned as a progressive tool intended to empower hotels in achieving smoother operational flows and enhanced customer satisfaction.

Key Features of SkyTouch Technology
  • Robust cloud‐based Property Management System
  • Reliable real‐time Room Inventory Management
  • Dynamic optimized Revenue Management Tools
  • Centralized Reservation System for Bookings
  • Comprehensive Reporting and Analytics Dashboard
  • Efficient seamless Digital Registration Process
  • Mobile Device Compatible Operation Management
  • Instant Guest Messaging and Communication
Price of SkyTouch Technology

SkyTouch Technology delivers a tailored pricing structure through three flexible plans. The Basic Plan covers comprehensive hotel management functions, including reservations, housekeeping, automated revenue management, and customer relationship management, while the Popular Plan offers identical features. For larger organizations, the Enterprise Plan mirrors these capabilities for enhanced operational performance. All plans incorporate a complimentary consultation to align the software with each hotel’s requirements. With pricing determined on a consultation basis, prospective customers are encouraged to contact SkyTouch directly to receive a solution that meets their specific business needs. Request pricing.

Read more about protel PMS

Protel PMS stands as an innovative hotel management solution designed to streamline operations and cater to a wide range of establishment needs. It offers a platform where daily hotel processes can be managed more efficiently, relieving hoteliers of cumbersome administrative tasks. With its adaptable design and a focus on enhancing overall operational productivity, the system aims to simplify the complexities of hospitality management while empowering users to prioritize guest satisfaction. Ultimately, protel PMS provides a balanced mixture of functionality and intuitive operation for those seeking a robust tool to drive their hotel management strategy forward.

Key Features of protel PMS
  • Reservation Management and Real-Time Room Inventory
  • Quick Check-In and Secure Check-Out
  • Accurate Billing and Multi-Method Invoicing
  • Efficient Housekeeping and Maintenance Management
  • Integrated Channel Manager for OTAs
  • Mobile Access for On-the-Go Staff
  • In-Depth Reporting and Analytics
  • Robust Security and Compliance Standards
Price of protel PMS

There is no publicly available pricing information for protel PMS. The vendor does not provide details on pricing plans or free trial options. Instead, pricing is tailored to each customer's specific needs and operational scale. As a result, prospective users interested in this hotel management software should contact protel directly to receive a customized quote and discuss any available trial or demonstration options that may suit their property’s requirements.

Read more about Cloudbeds

Cloudbeds stands as a hotel management solution designed to support property operators in streamlining their daily operations. Its platform promises an integrated approach, potentially centralizing functions that are essential to efficiently managing reservations and guest services. By offering a suite of tools aimed at unifying the hospitality workflow, the solution appears geared toward addressing the complex demands of modern hotel administration. Although detailed specifics were not outlined in the source, prospective customers may find Cloudbeds a compelling option as they evaluate hotel management software offerings.

Key Features of Cloudbeds
  • Comprehensive Unified Property Management Platform
  • Centralized, Streamlined Hotel Management System
  • Efficient Integrated Multi-Channel Booking Manager
  • Customizable Online Direct Booking Engine
  • Dynamic Revenue Optimization and Analysis
  • Automated Guest Engagement Communication Tools
  • Seamless Digital Self Check-In/Out Process
  • Advanced Reporting, Analytics, and Insights
Price of Cloudbeds

Cloudbeds offers multiple flexible pricing options designed for various property sizes. For boutique establishments, the Essential plan starts around €100 monthly and includes fundamental PMS tools and booking management. The Plus and Premier plans, available upon request, scale features for medium to larger properties. An Enterprise plan provides tailored pricing with comprehensive functionalities and priority support for high-demand users. Additionally, Cloudbeds offers integrated marketing services, revenue tools, guest messaging, and payment add-ons while new users enjoy a generous 30-day free trial to test the platform. Consult Cloudbeds directly for details.

7

RoomRaccoon

4.55 / 5

Read more about RoomRaccoon

RoomRaccoon is presented as a channel management solution designed to help businesses streamline and centralize their booking and distribution processes. Although the detailed source overview is not available, the tool appears geared toward addressing everyday complexities by integrating various booking channels into one unified platform. It emphasizes efficiency and ease of use, ensuring that prospective customers can confidently manage and control their online presence. This approach makes RoomRaccoon a noteworthy contender for anyone searching for an effective channel management software solution.

Key Features of RoomRaccoon
  • Channel Manager
  • Real-Time Availability Syncing
  • Integrations Hub
  • Booking Engine
  • Payment Processing
  • Revenue Management (RaccoonRev)
  • Multi-Currency Support
  • Real-Time Reporting
Price of RoomRaccoon

RoomRaccoon’s pricing structure is tailored to various hotel sizes and needs for channel management. The Entry Plan is available at $197/month, clearly offering essential functionalities and two user accounts. With the Starter Plan, priced at $250/month, users benefit from one upgrade and support for up to eight accounts. The Premium Plan, at $367/month, adds three custom upgrades and accommodates up to twenty accounts. The Enterprise Plan provides unlimited upgrades, customizable permissions, and comprehensive support for $517/month. Prospective users can test these features with a 30-day trial requiring no credit card.

Read more about WebRezPro

WebRezPro Overview: Positioned as a dynamic solution for the hospitality industry, WebRezPro is presented as a comprehensive platform designed to address the evolving needs of modern hotel operations. Its flexible framework hints at the capability to streamline various processes—from reservations to everyday management tasks—ensuring that the software adapts smoothly to a hotel's unique operational landscape. Emphasizing an integrated approach, this product appears to balance ease of use with robust functionality, thereby aiming to support enhanced operational efficiency. In essence, WebRezPro emerges as a promising contender for hotels seeking a cohesive, cloud-based management solution tailored to their industry’s demands.

Key Features of WebRezPro
  • Real-Time Room Inventory Management
  • Dynamic Revenue Management System
  • Centralized Reservations with Multi-Channel Integration
  • Interactive Visual Booking Availability Calendar
  • Commission-Free Direct Online Booking Engine
  • Mobile-Friendly Remote Management and Operation Access
  • Secure Integrated Payment Processing Gateway
  • Seamless OTA and GDS Channel Distribution
Price of WebRezPro

WebRezPro offers a simple, transparent pricing structure ideal for hotel management operations. The single Basic Package, starting at $96 per month, accommodates various property types with unlimited user support and integrated functionalities such as a no-fee website booking engine combined with regular software updates. Additional benefits include telephone and email support, automatic data backup, and compliance with PCI and EMV standards. Moreover, the absence of long-term contracts and setup fees makes it accessible. Discounts are available for hostels, campgrounds, and boat slips, providing versatile value across unique property requirements effectively.

9

ResNexus

4.7 / 5

Read more about ResNexus

ResNexus stands out as a vacation rental software solution designed for property managers seeking to streamline their operational workflow. Its platform is crafted to cater to the unique demands of the rental industry, integrating various functionalities that support day-to-day business management. The solution promises a cohesive way to address reservations and customer interactions, making it a compelling option for businesses aiming for operational efficiency. With these attributes, ResNexus presents itself as a promising contender in the increasingly competitive vacation rental software market.

Key Features of ResNexus
  • Advanced Online Booking Engine System
  • Direct Connection with Leading OTAs
  • Customizable Vacation Rental Website Platform
  • Real-time Comprehensive Reservation Calendar Display
  • Robust Guest Management System Module
  • Secure Payment Processing Integration Module
  • Sliding Rate Incentivizes Extended Stays
  • Mobile App for On-the-Go Operations
Price of ResNexus

ResNexus offers a flexible pricing structure tailored for vacation rental managers. The Essentials plan starts at $30 per month, providing core booking management and prevention of double bookings to streamline operations efficiently. The Professional edition, starting at $59 monthly, enhances revenue with dynamic pricing, automated marketing, contactless check-ins, and powerful email campaigns. For those requiring a comprehensive solution, the Premier plan begins at $89 monthly, adding advanced features like night audits and built-in contracts. A risk-free trial option is available immediately, letting potential customers explore features without long-term commitments today.

Read more about Canary Technologies

Canary Technologies is presented as a solution aimed at optimizing operations within the realm of hotel management. Although the provided source did not elaborate on a detailed overview, the platform appears to be positioned as a tool that can potentially streamline key processes in hospitality. Its design seems to suggest a commitment to offering an integrated experience that adapts to the diverse needs of hotels. In essence, Canary Technologies is introduced as a promising option for those seeking to enhance operational efficiency in their property management solutions.

Key Features of Canary Technologies
  • All-Inclusive Cloud-Based Guest Management System
  • Seamless Mobile Guest Check-In Experience
  • Modern Tablet Registration Process Solution
  • Efficient Smart Checkout Experience Workflow
  • Robust Secure Payment Transaction Processing
  • Real-Time Data Analytics Dashboard Insights
  • Seamless Integration with PMS Vendors
  • Advanced, Personalized, AI-Enhanced Marketing Tools
Price of Canary Technologies

Canary Technologies offers hotel operators a customized, flexible pricing structure designed to address unique property requirements, whether for independent or large chain operations. Their tailored pricing model includes unlimited users, data storage, and training sessions that ensure ease during implementation. With dedicated 24/7 technical support and industry-standard security compliance, each price plan caters to extensive operational demands. Although explicit pricing details remain undisclosed, prospective customers seeking competitive hotel management software should contact Canary Technologies directly for a tailored proposal that meets the specific needs of their property. Reach out now.

Read more about 5stelle*

5stelle* Overview

The source material did not include a dedicated overview for 5stelle*, leaving many of its finer points to the imagination. Nonetheless, 5stelle* is presented as a potential contender in the realm of hotel management software, suggesting that it is designed to streamline complex hospitality operations. Its mention in this context hints at an approach that strives to blend innovation with user-centric functionality. For prospective customers exploring hotel management software solutions, 5stelle* emerges as an intriguing, if still somewhat enigmatic, option worthy of further investigation.

Key Features of 5stelle*
  • Native cloud platform for accessibility
  • Integrated booking engine enhances sales
  • Efficient channel management reduces errors
  • Mobile compatibility enables on-the-go management
  • Centralized reservation management streamlines operations
  • Dynamic revenue management optimizes pricing
  • Interactive business intelligence provides insights
  • Comprehensive multi-property control consolidates operations
Price of 5stelle*

5stelle* offers a dynamic pricing model designed to match the scale of individual accommodation facilities, with costs based on the number of rooms. The annual fee is all-inclusive, covering hosting, data backup, updates, and round-the-clock support, with a minor initial start-up fee to get started. No hidden or extra costs accompany additional user accounts, allowing you to manage your establishment effortlessly. A complimentary 15-day demo is also available, giving you a risk-free insight into its capabilities. Simply contact 5stelle* directly for a personalized quote tailored to your hotel’s specific needs.

Read more about innRoad

innRoad is presented as a hotel management software solution designed to streamline the daily operations of hospitality businesses. The platform combines a range of core functionalities, enabling users to manage essential processes with a focus on simplicity and reliability. With its intuitive interface and flexible deployment, innRoad aims to serve as an effective tool for hotels seeking to enhance operational efficiency and guest satisfaction. Its comprehensive yet user-friendly approach makes it an appealing option for property managers evaluating modern software solutions in the competitive hospitality market.

Key Features of innRoad
  • Seamless Cloud-Based Hotel Operational Accessibility
  • Powerful Integrated Direct Booking Engine
  • Centralized Reservation and Inventory Management
  • Optimized Real-Time Multi-Channel Availability Management
  • Automated Housekeeping and Task Coordination
  • Advanced Real-Time Reporting and Analytics
  • Integrated Revenue and Payment Management
  • Efficient Mobile-Optimized Seamless Online Check-In/Check-Out
Price of innRoad

innRoad offers a flexible, non-contractual pricing model designed to meet the unique needs of each property. The Essentials Plan is typically estimated around $150 monthly, providing robust property management, data migration, and dedicated implementation support with 24/7 phone service. For properties with more complex requirements, innRoad provides customized pricing that can include volume or multi-product discounts and country-specific training while partnering with integrators. Although detailed free trial conditions remain unspecified, representatives are available for demos and tailored pricing discussions. Contact innRoad today to learn more about customized pricing options available.

Read more about WISH

WISH emerges as a solution poised to meet the needs of today’s hotel management professionals, offering a framework that aims to streamline everyday operational tasks. Its design emphasizes a balance between simplicity and flexibility, catering to those who value efficiency in managing diverse aspects of hospitality. The platform’s approach hints at an integrated solution that seeks to harmonize core administrative functions with the dynamic demands of the hotel industry. Overall, WISH presents itself as a forward-thinking option for establishments intent on optimizing operations while keeping guest experience at the forefront.

Key Features of WISH
  • Tiered Performance Metrics Dashboard
  • Integrated Customer Relationship Management (CRM) Module
  • Advanced Responsive Mobile Compatibility Suite
  • Comprehensive Analytics and Reporting Tools
  • Seamless Secure Integration with Payment Gateways
  • Accelerated Rapid Payment Cycles
  • Robust Inventory Management Solutions
  • Effective Optimized Promotional Tools for Merchants
Price of WISH

At WISH, pricing operates on a merchant-set basis rather than a fixed structure, meaning each vendor determines product costs at upload. This freedom may not mirror typical hotel management software pricing models but offers a glimpse into flexible cost control. Prices can adjust due to currency changes and VAT in European markets, while a commission fee between 11.7% and 19.8% plus a $0.30 per item fee apply. Listing fees might incur for high volume merchants, and discontinued dynamic pricing ensures stable pricing decisions. Contact WISH for detailed pricing plan information.

Read more about Hotelogix

Hotelogix Overview

Hotelogix is positioned as a hotel management software solution, aimed at streamlining operations and optimizing the day-to-day management of hospitality establishments. Its design appears to focus on centralizing key functions, thereby addressing a diverse range of operational challenges while keeping the system accessible and efficient for its users. Although specific product details are not provided, the overall presentation suggests that Hotelogix strives to support modern hotel management needs with an emphasis on delivering a comprehensive and user-friendly software experience.

Key Features of Hotelogix
  • Robust and comprehensive property management
  • Advanced reservation and guest management
  • Efficient housekeeping task coordination system
  • Intelligent revenue management and pricing
  • Seamless online distribution integration platform
  • Mobile app for remote operations
  • Integrated accounting and financial reporting
  • Customizable web-based direct booking engine
Price of Hotelogix

Hotelogix offers three pricing options designed for hotels with diverse needs. The Freemium plan is free, including essential features like front desk and housekeeping. The Premium plan costs $3.99 per room per month with a $65 minimum invoice and omits a payment gateway for its booking engine. The Enterprise plan, priced at $5.99 per room per month with a $90 minimum invoice, incorporates a complete package with integrated payment functionality. Additionally, a 15-day free trial is available to help evaluate the software before committing. Choose the plan that fits best.

Read more about SynXis Property Hub

SynXis Property Hub is presented as a comprehensive platform that aims to integrate key hotel management functions into one centralized solution for hospitality professionals. Its design is intended to streamline property operations, thereby promising to simplify the myriad challenges that come with managing a hotel property. Even though the available details are limited, the solution is clearly positioned to support hotel managers in harnessing a more efficient and cohesive approach to their operational needs. In essence, SynXis Property Hub endeavors to marry functionality with an intuitive user experience, making it a noteworthy contender in the hotel management software landscape.

Key Features of SynXis Property Hub
  • Intuitive Interface for Rapid Training
  • Cloud-Native Platform with Mobile Optimization
  • Seamless CRS Integration for Efficiency
  • Streamlined Operations for Daily Tasks
  • Mobile Check-In and Check-Out Capability
  • Detailed Reporting and Analytics Suite
  • Customizable Rate Management and Pricing
  • Robust Security with End-to-End Protection
Price of SynXis Property Hub

Currently, pricing details for SynXis Property Hub remain undisclosed to the public, as the solution is offered exclusively on a custom or quote basis. Prospective customers should contact Sabre Corporation directly to obtain tailored pricing information that meets their hotel management software needs. Additionally, a free demo is available for qualified hotel professionals to explore the platform’s functionality before engaging in a formal commitment. For complete and updated pricing specifics, reaching out to the vendor is essential.

16

BOTSHOT

4.45 / 5

Read more about BOTSHOT

BOTSHOT delivers a holistic platform that integrates advanced automation with AI-driven tools, making it an ideal solution for hotels aiming to enhance operational efficiency and guest satisfaction. Through features like contactless check-in and check-out as well as its 24/7 chatbot, Freddie, the system reduces waiting periods while alleviating the workload on front desk staff. Moreover, it employs robust reputation management tools to harness real-time guest feedback, enabling hoteliers to promptly address service improvements. Coupled with eMark-IT for targeted marketing and seamless integration with existing property management systems, BOTSHOT presents a versatile solution for streamlining operations and driving revenue growth.

Key Features of BOTSHOT
  • eFront Desk
  • Heda
  • Freddie
  • CreateWith
  • RevMaxi
  • ChannelSyncro
  • PredictoPMS
  • SmartServe
Price of BOTSHOT

BOTSHOT delivers flexible pricing plans tailored to various hotel sizes and operational demands. The Growth Plan, suitable for hotels with up to ten rooms, offers essential features like an SEO-friendly website, property management system, and booking engine with contactless check-in. Upgrading to the Premium Plan for hotels with up to fifty rooms adds capabilities such as a channel manager, multi-property support, and a POS system. For larger operations, the Enterprise Plan supports unlimited rooms and channels. A 14-day free trial and monthly and annual payment options support clear cost control.

17

eviivo

4.6 / 5

Read more about eviivo

eviivo is a comprehensive property management solution designed to streamline booking processes across various online travel agencies, ensuring that rates and availability are updated in real time to avoid double bookings. Its intuitive interface facilitates rapid updates and bulk modifications, significantly reducing the administrative burden while its automated features—covering everything from guest communications to invoicing—further enhance operational efficiency. The addition of eviivo Mobile allows property managers to oversee daily operations on the go, while its AI-powered Concierge promptly responds to guest inquiries to elevate overall satisfaction. Moreover, the platform supports direct bookings through integrated website management, presenting an opportunity for increased revenue by bypassing third-party commission fees.

Key Features of eviivo
  • Instant Booking Confirmations and Notifications
  • Effortless Contactless Check-In, Check-Out Process
  • Seamless Multi-Channel Distribution Integration System
  • Intelligent Dynamic Pricing Tools Optimizer
  • Comprehensive Mobile App Accessibility Anytime
  • Automated Guest Messaging Communication System
  • Real-Time Availability Calendars Against Overbookings
  • User-Friendly Interface for Property Management
Price of eviivo

eviivo offers two main pricing plans. The Single Property plan starts at £35 per month, ideal for various accommodations including hotels and apartments, featuring a free mobile app and management tools, plus a 14-day free trial. For businesses handling multiple properties, the Multi-Property plan begins at £95 per month, delivering identical tools and an extended 30-day free trial. Additional pricing options exist for larger or niche properties, available through direct inquiry. A fee of $0.50 applies per confirmed booking, ensuring flexible options tailored to diverse staffing needs and property sizes.

Read more about roommaster
Key Features of roommaster
  • Cloud-Based Property Management System (roomMaster™)
  • Robust Channel Manager with 155+ OTA integrations
  • Customizable Seamless Direct Booking Engine
  • Advanced Revenue Optimization and Dynamic Rate Management
  • Branded Mobile Application
  • Real-Time Performance Reporting and Analytics
  • Fully Automated Night Audit
  • 24/7 Dedicated Customer Support
Price of roommaster

roommaster offers a tailored pricing approach, intentionally not disclosing specific fees publicly. Their flexible model adjusts costs based on a variety of factors such as room count, integration complexity, and geographical considerations. Pricing details remain custom, and prospective users are encouraged to contact roommaster to receive an individualized quote designed around their business requirements. A free demo is available, enabling potential customers to evaluate the software before committing. This layered pricing strategy allows for adaptable solutions, ensuring companies only pay for what they truly need and use. Contact for details.

Hotel Management Statistics

In the ever-evolving hospitality industry landscape, efficient hotel management is the cornerstone of success. From streamlining guest reservations and optimizing revenue to enhancing the overall guest experience, not only must you have the right education or training usually a hospitality management degree but the right hotel management software, too.

This article delves into the best hotel management software solutions available today, offering a comprehensive overview of their features, benefits, and how they cater to the diverse needs of hoteliers worldwide. We have inspected each product based on credible sources and user feedback. Whether you’re an independent property owner or managing a large hotel chain, the right hotel management software can significantly impact your operations, helping you unlock the true potential of your business.

Hotel industry in general

  • The global hotel and resort industry experienced a significant setback due to the COVID-19 pandemic, with its market size dropping from a peak of $1.52 trillion in 2019 to below $1 trillion in 2020 and 2021. However, there is a projected recovery, with an expected market size of $1.21 trillion in 2023 (Statista, 2023).
  • In 2022, 1,842 hotels opened worldwide, which is anticipated to increase in the coming years, with a forecast of 2,480 hotel openings in 2023 and 2,707 in 2024 (Statista, 2023). This forecast suggests getting an online master’s in hospitality management is a good move today.
  • The hotel industry faced severe disruptions during the COVID-19 pandemic, especially in Europe, where the hotel occupancy rate plummeted to as low as 11 percent in April 2020. However, by April 2022, there was a significant recovery, with the hotel occupancy rate in Europe reaching 63 percent. This indicates a notable rebound in the industry’s performance (Statista, 2023).

Hotel management software and technology

  • The global hotel management software market had a value of USD 7.7 billion in 2022 and is set to experience substantial growth, with a projected value of USD 24.5 billion by 2032. This represents an impressive annual compound growth rate (CAGR) of 12.3% from 2022 to 2032 (Enterprise Apps Today, 2023).
  • Another report by Zion Market Research (2023) suggests that the global hotel and hospitality management software market will witness a compound annual growth rate of approximately 6.7% up to 2028. By 2028, it is expected to reach a market value of USD 4,894.4 million, showing a CAGR of roughly 6.7% from 2021 to 2028. In 2020, this market was valued at USD 3,171.1 million.
  • In a 2022 survey of hoteliers worldwide, it was found that the technology most likely to be adopted by hotels by 2025 was on-demand entertainment access, with slightly over 45 percent expressing their intent to implement it. Conversely, virtual reality (VR) consoles in guest rooms were the least likely technology to be adopted in the next three years (Statista, 2023).
  • According to a 2022 survey, nearly 34% of global respondents expressed strong interest in using virtual reality/metaverse experiences to explore hotels, including rooms, event venues, and conference facilities, before making a reservation. In contrast, only about six percent of survey participants showed no interest in this technology (Statista, 2023).
  • In a 2022 survey, nearly 50% of respondents expressed some level of interest in staying at hotels that utilize automated messaging or chatbots to handle most customer service requests, accessible through mobile devices or kiosks. Conversely, only around nine percent of those surveyed showed no interest in this service (Statista, 2023).
  • In a 2022 survey, approximately 50 percent of respondents somewhat agreed that they would be more inclined to stay at a hotel with self-service technology that reduces the need for direct interaction with staff. Conversely, only 6.5 percent of the survey participants strongly disagreed with this sentiment (Statista, 2023).

Hotel Management Trends

  • The hotel management software industry is experiencing robust growth. It is expected to continue expanding significantly in the coming years, driven by increased automation and hotel operation efficiency, which paints a promising picture for hospitality and tourism degree holders.
  • The property management software hotel market’s growth is supported by different reports, with varying but positive projections. This underscores the industry’s potential for sustained development.
  • Property management system solutions play a pivotal role in the hotel management software sector, demonstrating their importance in enhancing hotel operations and guest experiences.
  • Hoteliers are increasingly focusing on implementing on-demand entertainment access, showcasing the importance of providing guests with convenient and personalized entertainment options.
  • Virtual reality and metaverse experiences are gaining traction among potential hotel guests, highlighting the growing interest in immersive technology for hotel exploration and booking decisions.
  • A significant portion of respondents view automated messaging and chatbots for customer service inquiries favorably, indicating a preference for efficient and tech-driven support options.
  • Self-service technology that minimizes direct interaction with hotel staff is well-received by many individuals, suggesting a shift toward contactless and streamlined guest experiences.

Considerations When Choosing Hotel Management Software

Selecting the right hotel management software can enhance operational efficiency, optimize revenue, and improve guest satisfaction. When making a choice, hoteliers should consider these key factors:

  • Features and Functionality: Look for essential features like booking management, front desk management, billing, reporting, and integrations with other systems, such as POS or CRM, to cover all operational needs.
  • Guest Experience Enhancements: Choose software with features like mobile check-ins, contactless services, automated messaging, and upsell opportunities to provide an elevated, seamless guest experience.
  • Scalability and Flexibility: For growing businesses or chains, scalable software ensures adaptability to different sizes and types of properties.
  • User-Friendly Interface: A user-friendly interface reduces training time and errors, helping your team manage tasks efficiently.
  • Integration Capabilities: Ensure the software can integrate with other tools, like booking channels, payment gateways, and marketing platforms, to streamline operations.
  • Cost and ROI: Compare pricing models and ensure that the software offers a good return on investment through time savings, reduced costs, or increased revenue potential.
  • Customer Support: Reliable customer support is essential, as any technical issues could disrupt your daily operations and impact guest satisfaction.

How Can Employee Training Enhance Hotel Operations?

Implementing targeted employee training is critical for maximizing the benefits of advanced hotel management software. Leveraging a dedicated enterprise learning management system ensures staff quickly adopt new technologies, leading to improved operational efficiency and enhanced guest experiences. Structured training programs facilitate real-time problem solving and adaptability, reducing service disruptions and fostering a culture of continuous improvement. Effective training directly supports the seamless integration of diverse systems, streamlining workflows and enabling data-driven decision making.

Importance of Software Integration in Hotel Management

Seamless software integration plays a critical role in modern hotel management, ensuring that various technological solutions work together to improve efficiency, reduce redundancy, and deliver a superior guest experience. Whether it's connecting property management software with other systems like customer relationship management (CRM), point of sale (POS), or even human resource management solutions, an integrated ecosystem can drive significant operational benefits.

For instance, automated synchronization between your hotel management software and procurement systems helps manage inventory efficiently, reducing the occurrence of overstocking or understocking. Examining procurement systems examples can illuminate how leading technologies in this area streamline the ordering, invoicing, and supplier management processes, boosting overall productivity.

Additionally, integration enables real-time data sharing across all departments, offering comprehensive visibility into operations. This transparency not only improves decision-making but also enhances guest satisfaction by ensuring a consistent and personalized experience across all touchpoints. When selecting hotel management software, prioritize platforms with strong API capabilities and pre-existing integrations with other essential hotel tools to future-proof your operation and adapt to the rapidly changing demands of the industry.

No Free Lunch, But a Good Investment

As you explore the hotel management software options available, remember to assess your specific needs, be it for a boutique hotel, a large resort, or anything in between. You’ll find it difficult to find hotel management software free packages. Instead, these solutions are good investments to grow your operations.

Each software has unique strengths and features that cater to different business models. By choosing the best hotel management software for your establishment, you’ll optimize operations and ensure an exceptional guest experience, paving the way for your property’s continued success. Once your operations are streamlined, it’s time to promote the business. You can start with email marketing solutions, a cost-effective way to gain leads online.

Key Insights

  • Impact of COVID-19: The global hotel and resort industry saw a significant decline in market size from $1.52 trillion in 2019 to under $1 trillion during the pandemic years of 2020 and 2021. A recovery is projected with a market size of $1.21 trillion in 2023.
  • Market Expansion: The hotel management software market is experiencing robust growth, with a value of USD 7.7 billion in 2022, projected to reach USD 24.5 billion by 2032, reflecting a CAGR of 12.3%.
  • Hotel Openings: There were 1,842 hotel openings worldwide in 2022, with forecasts of 2,480 in 2023 and 2,707 in 2024, suggesting a positive trend for the industry.
  • Technology Adoption: By 2025, on-demand entertainment access is expected to be widely adopted by hotels, with over 45% of hoteliers expressing intent to implement it. In contrast, VR consoles in guest rooms are the least likely technology to be adopted.
  • Guest Preferences: Nearly 34% of global respondents are highly interested in using virtual reality/metaverse experiences to explore hotels before booking. Around 50% are interested in hotels using automated messaging or chatbots for customer service.
  • Self-Service Technology: Approximately 50% of respondents favor hotels utilizing self-service technology that reduces direct interaction with staff, indicating a shift toward contactless experiences.

FAQ

  1. What is the projected market size for the global hotel and resort industry post-COVID-19? The global hotel and resort industry is projected to recover with a market size of $1.21 trillion in 2023, following a decline to below $1 trillion during the pandemic years.
  2. How has the hotel management software market grown recently? The hotel management software market was valued at USD 7.7 billion in 2022 and is projected to reach USD 24.5 billion by 2032, with a compound annual growth rate (CAGR) of 12.3%.
  3. What are some key trends in hotel management technology? Key trends include the adoption of on-demand entertainment access, increased interest in virtual reality/metaverse experiences for hotel exploration, and the implementation of automated messaging or chatbots for customer service.
  4. What are guests' preferences regarding hotel technology? Guests show a significant preference for self-service technology, with around 50% expressing interest in hotels using automated systems that minimize direct interaction with staff. Additionally, there is a growing interest in virtual reality/metaverse experiences for exploring hotel facilities before booking.
  5. How many hotels opened worldwide in 2022, and what is the forecast for the coming years? In 2022, 1,842 hotels opened worldwide. The forecast for hotel openings is 2,480 in 2023 and 2,707 in 2024, indicating a positive trend in the industry.
  6. Which technology is least likely to be adopted by hotels by 2025? Virtual reality (VR) consoles in guest rooms are the least likely technology to be adopted by hotels in the next three years, with relatively low interest from hoteliers.
  7. What role does hotel management software play in the hospitality industry? Hotel management software plays a crucial role in streamlining operations, enhancing guest experiences, optimizing revenue management, and integrating various functions such as reservations, billing, housekeeping, and customer relationship management.
  8. What are some benefits of using hotel management software? Benefits include real-time rate optimization, seamless integration with online travel agents, enhanced guest experiences through personalized services, automated messaging, and efficient management of front and back office operations.
  9. How do self-service technologies impact guest experiences? Self-service technologies improve guest experiences by providing convenience, reducing wait times, and minimizing the need for direct interaction with staff, which has become increasingly important in the post-pandemic era.
  10. What are some top hotel management software solutions available in 2024? Some top hotel management software solutions include Oracle Hospitality OPERA, SkyTouch, protel, Cloudbeds, RoomRaccoon, WebRezPro, ResNexus, Canary Technologies, 5stelle, InnRoad, WISH, Hotelogix, SynXis Property Hub, eviivo, and BOTSHOT. These solutions offer various features tailored to different types of properties and business needs.
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