Connecteam Review 2025: Pricing, Features, Pros & Cons, Ratings & More

Connecteam is a mobile-first employee management platform designed for businesses with non-desk workers. It provides a range of features that improve communication, streamline operations, and boost employee engagement. Expect to find detailed information about this particular platform, including its core features, performance, and overall quality, in this Connecteam review. 

What’s new in Connecteam?

Recent updates to Connecteam bring new features and enhancements designed to boost efficiency and support for deskless workers. Below are some of the latest Connecteam features:

Launch of Help Desk for Deskless Workforce

Connecteam introduced an industry-first Help Desk tailored for deskless employees in sectors like retail, healthcare, and construction. According to most Connecteam reviews, this feature centralizes internal support requests, enabling workers to quickly address issues related to onboarding, equipment malfunctions, payroll, and more—all from their mobile devices. It aims to streamline communication and reduce inefficiencies that arise from traditional support methods, such as phone calls and texts.

Enhanced Communication Tools

Connecteam has upgraded its communication features, including a customizable newsfeed for sharing updates with the entire company or specific groups. Employees can engage with posts by liking and commenting, while administrators can track whether important updates have been read.

Custom Surveys and Polls

Many users wrote in their Connecteam reviews that they can can now create custom surveys and polls to gather real-time employee feedback. The feature includes pre-made templates for ease of use, making it easier for businesses to gauge employee sentiment.

Event Management Features

Connecteam has improved its event management tools, allowing users to create events, collect RSVPs, and send automated reminders to employees.

Mobile Accessibility

Staying true to its mobile-first approach, several Connecteam reviews attest that the platform ensures that all features are accessible on both iOS and Android devices, providing added convenience for businesses with a mobile workforce.

Connecteam pricing is tailored to different business needs. Here’s the breakdown of Connecteam pricing plans: 

The Small Business Plan - $0 

• Free for life!
• Full access to all hubs and features
• Everything a small business needs to manage employees! 

Basic - $29 per month x 12

• Filter dates for more than 30 days
• Time tracking includes all report types, GPS, and unlimited jobs
• Payroll management software integration
• Shift info (location, notes, media & files)
• Claiming Open Shifts
• Users can add images to a form
• Past-due Tasks Quick View
• Save Task As a Draft

Plan Highlights - $49 per month x 12 

• Smart Groups and admin permissions
• Geofence for the Time Clock
• Recurring shifts and templates for Schedule
• Advanced filtering & bulk actions
• Lock days in timesheets
• Kioks only clock in and out
• Auto Clock Out
• Recurring Tasks 

Plan Highlights - $99 per month x 12 

• Users can view & edit personal profile
• In-app links (shortcuts)
• Automatically assign shifts
• Multi-branch/location management
• Live GPS tracking (breadcrumbs)
• Process automation
• Conflicts & custom limitations
• Activity Analytics Dashboard 

What sets Connecteam apart?

Connecteam stands out in the employee management software market with its all-in-one platform, tailored specifically for businesses with deskless workers. To provide you with a more comprehensive and fair assessment, this Connecteam review includes the pros and cons of using the software.

• Comprehensive Solution: It combines all necessary tools for managing deskless employees in one place, facilitating smooth transitions from paper to digital processes.
• User-Friendly Interface: Many users find the platform easy to navigate after an initial walkthrough, allowing them to manage operations efficiently.
• Exceptional Customer Support: Connecteam offers 24/7 live support even for free accounts, which is highly rated by users for its responsiveness and helpfulness.
• Cost Savings: Businesses report significant reductions in operational costs (up to 80%) after switching to Connecteam due to its affordable pricing structure.

• Cluttered Interface: Some users who wrote Connecteam reviews have noted that the interface can be overwhelming or cluttered, which may require time to get used to.
• Performance Issues: There have been reports of slow loading times and occasional crashes on both web and mobile platforms.
• Limited Features on Advanced Plans: Certain features may not be fully accessible even on higher-tier plans, leading to frustration among users who expect complete functionality.
• Bugs in Scheduling Module: Users have experienced issues with the scheduling tool, including bugs that cause shifts to disappear or duplicate.
• Limited Integrations: While Connecteam integrations cover essential functions, businesses seeking a broader range of third-party integrations may find this aspect somewhat limited.

Overall, being aware of this Connecteam pros and cons helps you determine whether this software meets your specific needs.

In this section of our Connecteam review, we will introduce the core features of the software that help businesses streamline operations, enhance communication, and improve employee engagement for deskless teams. 

Here are the core features that make Connecteam stand out:

Communication Tools 

• Team Chat: Enables one-on-one and group messaging with search and attachment options.
• Newsfeed: A central hub for sharing company updates, where employees can like and comment on posts.
• Employee Directory: Helps employees quickly find colleagues by name, department, or role.

Task Management

• Task Assignment: Managers can assign tasks with deadlines and track progress in real time.
• Customizable Checklists: Allows users to create checklists tailored to specific job needs.

Time Tracking and Scheduling

• Time Clock: Employees can clock in and out using their mobile devices.
• Shift Scheduling: Managers can create and distribute schedules while tracking employee availability.

Surveys and Polls

• Create custom surveys and polls to collect real-time feedback from employees, with anonymity options.

Knowledge Base Management

• A central repository for storing important documents and protocols, easily accessible to employees.

Event Management

• Tools for creating events, collecting RSVPs, and sending automated reminders to participants.

Reporting and Analytics

• Customizable reports that offer insights into employee performance, attendance, and task completion.

Mobile Accessibility

• Fully-featured mobile apps for iOS and Android, ensuring all features are accessible on the go.

Can Connecteam Integrate Seamlessly with Other Business Tools?

Connecteam offers extensive integration capabilities that empower businesses to create a connected ecosystem without disrupting existing workflows. The platform comes with robust API support and pre-built connectors, enabling synchronization with enterprise resource planning, payroll, HR management, and scheduling systems. For industries with specialized needs, seamless interfacing allows companies to integrate solutions such as construction project software, streamlining cross-functional operations and ensuring consistent data flow across platforms. This connectivity not only reduces manual data entry but also enhances overall operational efficiency and scalability.

Aside from discussing the potential benefits of using the software, this Connecteam review has also included a case study to help you make informed decisions based on authentic insights and experiences. 

All-in-One Platform

Connecteam combines time tracking, scheduling, task management, communication, and HR tools into one platform. This integration eliminates the need for multiple software solutions and streamlines workflows.

B&B Beverage Management is a food and beverage management company that offers services ranging from promotional marketing to event management. With employees across various functions—administration, operations management, sales representatives, and event staff—they needed a comprehensive solution for effective employee management. 

Connecteam provided the company with a unified app that consolidated all employee management functions. 

Enhanced Communication

The platform offers powerful communication tools like team chat, announcements, and a centralized newsfeed, enabling real-time updates and improving collaboration among team members.

Before implementing Connecteam, B&B Beverage Management heavily relied on outdated tools like spreadsheets for scheduling. Connecteam then simplified the company’s scheduling by integrating it with communication tools. 

Mobile Accessibility

Built with a mobile-first approach, Connecteam lets employees access essential features from anywhere, making it perfect for field workers who need to stay connected while on the move. 

Connecteam introduced mobile access to updated schedules for all B&B Beverage Management’s team members. For efficient training and onboarding, the company also has adopted interactive mobile courses. 

Time Savings

Businesses save significant time in employee management processes, with automated appointment scheduling and time tracking reducing manual effort and errors compared to traditional methods. According to B&B Beverage Management, their company has benefited from significant time savings after adopting Connecteam. 

Connecteam serves as an all-in-one project management software solution that caters to a variety of business types, particularly those with a significant number of deskless employees. In this section of our Connecteam review, we list down the primary industries and business types that utilize Connecteam: 

Service-Based Industries:

• Construction: Construction companies use Connecteam for scheduling, time tracking, and task management to coordinate field operations.
• Cleaning Services: Businesses like BnB Clean Services rely on Connecteam for job scheduling, employee time tracking, and communication across various locations.
• HVAC and Plumbing: These trades use Connecteam for real-time updates and efficient resource management.

Healthcare Providers: Medical practices, hospitals, and clinics use Connecteam to manage shifts, track compliance, and ensure smooth communication among healthcare workers across different locations.

Logistics and Delivery: Logistics and delivery companies leverage Connecteam's scheduling and time tracking features to streamline operations and improve communication with drivers and field staff.

Real Estate: Real estate firms use Connecteam to manage teams, schedule property viewings, and maintain communication with agents in the field.

Retail and Hospitality: Businesses in retail and hospitality benefit from Connecteam's tools for managing large teams across multiple locations, including shift scheduling and employee engagement tools.

Education and Nonprofits: Schools, training organizations, and nonprofits use Connecteam for task management, communication, and scheduling to keep teams organized.

Franchises and Startups: Emerging franchises and startups find Connecteam’s comprehensive features ideal for managing operations efficiently without high costs.

Tips for Choosing the Right Employee Management Tool

Selecting the right employee management software can significantly impact your operational efficiency and employee satisfaction. When evaluating platforms like Connecteam, consider the following tips to make a more informed choice:

Assess Your Business Needs

Identify core challenges within your organization, such as scheduling inefficiencies, communication gaps, or workforce tracking issues. This makes it easier to prioritize features that address those pain points directly. For instance, organizations with deskless workers might benefit from solutions with strong mobile accessibility and task management tools.

Scalability and Adaptability

Opt for platforms that can scale alongside your business growth and adapt to evolving industry needs. Features like customizable workflows and modular tools ensure the software stays relevant in the long run.

Ease of Use and Implementation

Complex systems can deter adoption among employees. Focus on software like Connecteam that emphasizes intuitive interfaces and minimizes the learning curve.

Integration with Existing Systems

Ensure that the platform integrates seamlessly with your current tools or software ecosystem. Many businesses find that combining workforce management tools with human resources software companies improves overall efficiency and prevents data silos.

ROI and Pricing Transparency

Compare pricing structures and assess whether the features justify the costs. Be wary of hidden fees and ensure the solution aligns with your budget while providing measurable returns.

By considering these factors, your business is better equipped to select a solution tailored to its unique requirements, ensuring sustainable productivity and employee engagement.