Best Resonate CX Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about Zendesk
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Key Features of Zendesk
- Multi-channel Support Management
- Customizable Workflows
- Third-party Integrations
- AI Agents with Essential and Advanced Plans
- Knowledge Article Editor
- AutoQA for Voice with Scoring
- Workforce Management with Audit Logs
- Customizable Ticket Forms
Price of Zendesk
Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.
Read more about Birdeye
Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.
Key Features of Birdeye
- Robust Customer Feedback Collection Tool
- Advanced Sentiment Analysis and Insights
- Centralized Multi-Platform Review Monitoring
- Intelligent AI-Assisted Review Replies
- Automated Review Generation Campaigns Engine
- Comprehensive Online Reputation Scoring System
- Competitive Benchmarking and Analytics Dashboard
- Real-Time Alerts and Notification System
Price of Birdeye
Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.
Read more about Jotform
Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.
Key Features of Jotform
- Powerful User-Friendly Survey Builder Tools
- Vast Library of Customizable Templates
- Real-Time Comprehensive Reporting and Analytics
- Seamless Embedded Website Form Integration
- Innovative Optimized Mobile-Friendly Form Experience
- Dynamic Conditional Logic for Customization
- Extensive Integrations with Third Parties
- Secure Payments Integration for Commerce
Price of Jotform
Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.
Read more about Salesforce Service Cloud
Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.
Key Features of Salesforce Service Cloud
- Salesforce Lightning Console Unified Interface
- Intelligent Omni-Channel Case Routing System
- Comprehensive Customer Case Management Solution
- Robust Enterprise Knowledge Management Repository
- Seamless Cloud Telephony Integration Capability
- Real-Time Customer Live Agent Support
- Efficient Global Self-Service Customer Portal
- Custom Reports And Dashboards Analytics
Price of Salesforce Service Cloud
Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.
Read more about SurveySparrow
SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.
Key Features of SurveySparrow
- Fully Extensive Customizable Brand-Aligned Surveys
- Intuitive Drag and Drop Builder
- Diverse Interactive Question Types Options
- Insightful Real-Time Data Visual Dashboards
- Comprehensive Reporting, Analytics, and Metrics
- Dynamic Branching and Skip Logic
- Automated Seamless Multi-Channel Survey Distribution
- Enterprise-Grade Secure Survey Data Management
Price of SurveySparrow
SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.
Read more about NICE inContact CXone
NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.
Key Features of NICE inContact CXone
- Omnichannel Routing
- AI-Driven Sentiment Analysis
- Workforce Management (WFM)
- Real-Time Analytics and Reporting
- Automation and Self-Service
- Flexible Cloud Deployment
- Customizable Agent Desktop
- Pre-Built Integrations Marketplace
Price of NICE inContact CXone
NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.
Khoros Communities
4.55 / 5
Read more about Khoros Communities
Khoros Communities is positioned as a software solution for prospective customers interested in [ERROR: missing variable category]. Unfortunately, the provided source does not offer detailed descriptions of its key features or primary uses, resulting in an overview that is necessarily broad and general. This introductory glimpse is intended to serve as a preliminary reference point for those exploring their software options, even though specific functionalities and benefits remain undisclosed. Consequently, prospective customers are encouraged to pursue further information to fully assess how Khoros Communities might align with their unique organizational needs.
Key Features of Khoros Communities
- Expert Custom Community Design templates
- Robust Discussion Forums engagement
- Centralized Knowledge Base repository
- Comprehensive Moderation Tools suite
- Advanced Insightful Analytics and Reporting metrics
- Seamless Integration Capabilities with leading CRM systems
- Efficiently Automated Community Automation workflows
- Flexible Customization Options creative alignment
Price of Khoros Communities
Khoros Communities pricing is available solely by quote. The vendor does not list any standardized rates on their website. Reported purchases suggest an estimated annual investment ranging from $34,877 to $120,719, with a median annual cost near $67,989. There is no entry-level setup fee, and pricing structures seem tailored to user- or usage-based needs. A free trial is not provided, ensuring that each plan is customized to specific business requirements. Prospective customers should contact Khoros directly for personalized pricing details and further clarifications. Detailed, flexible options await every serious inquiry.
Read more about Copper
Copper streamlines business processes by embedding itself within Google Workspace, enabling users to manage client relationships directly from familiar tools like Gmail and Calendar. Its adaptable interface and potent automation features eliminate repetitive tasks while tailoring workflows to meet distinct operational needs. The software’s comprehensive reporting and analytics components provide decision-makers with valuable insights into sales and customer performance, all bolstered by stringent security protocols essential for protecting sensitive information. Altogether, these attributes position Copper as a compelling choice for those seeking an efficient, user-centric CRM solution.
Key Features of Copper
- Effortless, Seamless Google Workspace CRM Integration
- Precise, Real-Time Email Engagement Tracking
- Advanced, Comprehensive Relationship Management
- Dynamic, Visual Sales Pipeline Management
- Automated, Efficient Sales Task Automation
- Robust, Actionable Business Reporting and Analytics
- Interactive, Customizable, Insightful Performance Dashboards
- Seamless, Mobile-Responsive CRM Accessibility
Price of Copper
Copper’s pricing details aren’t publicly available. The vendor does not list specific plans or free trial options, and any nuances such as per-user or usage-based charges remain undisclosed. For all pricing inquiries, including information on potential promotions or available plans, prospective customers should contact the vendor directly to obtain up-to-date and tailored pricing details.
Read more about Drift
Drift stands as a conversational marketing software solution that promises to reshape how businesses engage with their audiences, even though detailed facts and feature descriptions aren’t provided in the source material. Its positioning hints at an approach that seeks to facilitate smoother, real-time communications between brands and prospective customers. The language used in the source suggests that Drift aims to bridge traditional marketing techniques with innovative, conversation-driven strategies, thereby addressing modern engagement challenges. While specifics remain sparse, the overall impression is that Drift could serve as a pivotal tool for businesses looking to modernize their customer interaction paradigms.
Key Features of Drift
- Live Chat
- AI Chatbot
- Personalization
- Chat Routing
- 24/7 Meeting Scheduler
- Lead Qualification
- Integration Capabilities
- Analytics Dashboard
Price of Drift
Drift offers pricing plans to suit diverse business needs in conversational marketing. The Premium plan—priced from $2,500 monthly—empowers small businesses with essential engagement features such as live chat and custom chatbots. For enhanced personalization and lead generation, the Advanced plan, which requires direct contact for pricing, builds on Premium with advanced routing and dedicated support. Larger organizations benefit from the Enterprise plan, also available on contact, offering additional customization, AI-powered chatbots, and routine strategy consultations. Free trials are not available. Contact Drift today. Reach out now for complete plan details.
Adobe Experience Manager
3.95 / 5
Read more about Adobe Experience Manager
Key Features of Adobe Experience Manager
- Powerful Intuitive Content Authoring Environment
- Rich Text Editor for Formatting
- Comprehensive Robust Asset Management System
- Efficient Versioning And Approval Workflows
- Precise Content Scheduling For Campaigns
- Seamless Omnichannel Digital Content Delivery
- Advanced Personalization And Targeting Capabilities
- Scalable API And Microservices Support
Price of Adobe Experience Manager
Adobe Experience Manager’s pricing details remain undisclosed, with cost largely determined by the deployment model, licensing structures, and required customizations. Whether opting for AEM as a Cloud Service with potentially high per-user fees surpassing $5,000 monthly or an on-premise solution with variable licensing costs, prices depend on the number of users and the volume of digital content. Additional integration and implementation expenses may apply. As the vendor does not publish fixed pricing plans, prospective customers should consult directly with Adobe to obtain tailored quotes that suit unique business requirements promptly.
Overview
Choosing the right customer experience (CX) software is crucial for businesses aiming to understand and engage their customers effectively. If you’re considering Resonate CX but feel unsure whether it fully meets your needs, you’re not alone. Many prospective buyers face challenges in finding a solution that aligns perfectly with their unique goals and workflows.
This article will guide you through key alternatives to Resonate CX, helping you identify options that might better suit your specific requirements. By exploring different features, pricing structures, and usability aspects, you’ll gain a clearer picture of what to look for in a CX platform.
Reading on will empower you to make a well-informed decision, saving you time and resources. You’ll learn how to avoid common pitfalls and find software that enhances your ability to capture customer insights and improve satisfaction.
What is Resonate CX?
Resonate CX offers a robust customer experience management platform focused on delivering deep insights through AI-powered analytics. It excels in gathering and interpreting feedback via customizable surveys like NPS and CSAT, making it easier for organizations to capture relevant data tailored to their unique needs.
The software’s advanced dashboards provide real-time visualization of survey outcomes, enabling businesses to benchmark against industry standards and explore data from broad overviews down to fine details. This facilitates smarter, data-driven decisions that enhance customer satisfaction and loyalty.
One of the platform's standout features is its customer journey mapping, which illustrates every phase of customer interaction. This helps identify friction points and ensures consistent experiences across multiple touchpoints, including email, chat, and social media channels.
Resonate CX also integrates smoothly with existing systems, supporting seamless workflows and data consolidation. Its use of scientifically validated survey templates guarantees methodologically sound data collection, increasing the reliability of insights gathered.
Beyond feedback, the platform empowers teams to set and track goals or challenges, fostering engagement and alignment around key objectives. Facial and text analytics further enrich sentiment analysis, providing a nuanced understanding of customer emotions and behaviors.
For organizations looking to compare Resonate CX with other solutions, resources like the popular contract lifecycle management software article can offer valuable perspectives on choosing tools that best fit diverse operational requirements.
What to look for in Resonate CX alternatives?
Resonate CX stands out as a powerful AI-driven platform designed to enhance customer experience management through sophisticated analytics, automated data gathering, and unified omnichannel communication. Its key functionalities enable organizations to manage customer data comprehensively, map customer journeys, and deliver consistent service across multiple channels like email, chat, and social media.
The platform’s AI-powered analytics transform complex data into clear, actionable insights via customizable dashboards and automated reports, helping teams make informed decisions swiftly. Additionally, Resonate CX offers tailored pulse surveys and customizable templates to gauge both employee and customer engagement effectively. Performance monitoring is further supported by tools that allow setting and tracking specific goals and challenges.
Choosing an alternative solution requires careful attention to several critical aspects. First, seamless data integration and interoperability are essential to prevent isolated data pools and ensure smooth workflows with existing business systems. Next, robust real-time analytics and reporting capabilities, including benchmarking against industry standards and automation, enable timely and strategic responses.
An ideal platform must also provide omnichannel support, uniting customer interactions across all relevant touchpoints for a consistent experience. Equally important is the availability of customizable survey and feedback tools, preferably with science-backed templates, to capture meaningful insights from customers and employees alike.
Advanced AI and automation features accelerate data analysis, streamline feedback collection, and highlight actionable trends. Platforms should also facilitate personalization at scale, tailoring communications based on detailed customer profiles. Finally, an intuitive user interface combined with effective onboarding and support ensures higher adoption rates and better return on investment.
For organizations seeking comprehensive evaluations and rankings related to software solutions, exploring contract management software rankings may provide valuable insights that complement customer experience management strategies.
Frequently Asked Questions about Resonate CX
The main competitors to Resonate CX include Qualtrics Customer Experience, Birdeye, SurveySparrow, AskNicely, and Qualtrics Strategy & Research. These platforms offer comprehensive tools for customer experience management and feedback collection.
Customer support quality differs across alternatives. Notably, Salesforce and Zendesk are praised for their strong support teams and high levels of user satisfaction.
Certain alternatives target niche markets; for example, Throtle specializes in healthcare sectors, while Brandbook focuses on the South African retail space by leveraging consumer purchase data.
Large organizations often choose Salesforce, Qualtrics, and Zendesk due to their scalability, integration options, and robust support infrastructures.
Yes, options like Zoho CRM and SurveySparrow provide flexible pricing plans, including free tiers, catering to various budget requirements.
Platforms such as Native AI and Quantcast specialize in delivering consumer analytics, market research, and targeting insights, supporting data-driven marketing strategies.
Birdeye is recognized for its capabilities in managing online reputation and social media, helping businesses engage with customer feedback effectively.
Salesforce, Zoho CRM, and Vtiger CRM stand out for their seamless integration with marketing and customer support workflows.
Matrixian provides solutions combining international data sources and advanced technology to deliver worldwide consumer insights.
Review aggregators like G2 and SoftwareSuggest report high user satisfaction for many top alternatives, with Salesforce and Qualtrics frequently receiving strong endorsements.
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