Thryv Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Thryv: Top CRM Software
4.6 / 5
Featured CRM Software Alternatives for Thryv
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Thryv Review
What is Thryv?
Thryv is a comprehensive business management software designed to streamline and centralize essential operations for small and medium-sized enterprises (SMEs). It offers a robust suite of tools and features, combining customer relationship management (CRM), project management software, marketing, and billing functionalities in one solution. Aimed at simplifying daily tasks and improving efficiency, Thryv is a digital hub for businesses to manage their operations effectively.
At its core, Thryv acts as a centralized hub, enabling businesses to seamlessly manage customer interactions and relationships. It consolidates customer information, communication history, and engagement metrics. Through its CRM capabilities, Thryv empowers businesses to foster stronger customer connections.
Moreover, Thryv simplifies marketing efforts by providing tools for online presence management and digital marketing campaigns. It offers email and text marketing features, enabling targeted outreach and engagement strategies to attract and retain customers. This multifaceted approach helps businesses enhance visibility and engagement across various digital channels.
Additionally, Thryv facilitates operational efficiency by offering appointment scheduling, invoicing, and payment processing tools. Its invoicing software features and billing functionalities also enable businesses to create and send invoices, process payments, and track financial transactions, streamlining the administrative tasks associated with running a business.
Overall, Thryv is a comprehensive business management solution that empowers SMEs to streamline their operations, manage customer relationships effectively, and drive growth. Its integrated approach to CRM, marketing, scheduling, and billing makes it a valuable asset for businesses seeking a unified platform to enhance their efficiency and productivity.
What's new in Thryv?
Thryv continually evolves to meet the changing needs of businesses. Recent Thryv review updates have focused on enhancing user experience, expanding functionalities, and embracing emerging technologies. Here are some of the most recent feature enhancements with Thryv:
New Thryv Mobile App
Thryv has been continuously refining its mobile app to offer users a seamless and robust experience on the go. The newest iteration of the Thryv Mobile App aimed to empower businesses with enhanced accessibility and functionality, ensuring that users could efficiently manage their operations from their mobile devices.
The new Thryv Mobile App is significantly faster, more responsive, and lighter on memory usage. It also eliminates the need for multiple logins, marking a substantial leap in the app's usability. This improvement streamlines access and minimizes the hassle for users, providing a more seamless experience. Additionally, it enables staff members to easily indicate their availability or absence via their mobile devices.
Thryv’s TeamChat
The introduction of TeamChat, an integrated collaboration tool within Thryv, stands out as another notable development of the app. Its seamless integration with the CRM functionality enhances communication and teamwork, allowing users to coordinate tasks, share information, and collaborate more efficiently.
Moreover, the collaborative nature of TeamChat extends beyond mere messaging. It allows for file sharing, task assignments, and organizing discussions into specific channels or topics, enabling teams to structure conversations and information effectively. This organized approach, along with other Thryv integrations contributes to more transparent communication and better collaboration.
Marketing Center
The launch of the Marketing Center as an add-on to Thryv connects CRM functionalities with comprehensive marketing tools. This integration empowers small businesses with the resources necessary to effectively market and grow their ventures. Recent Thryv reviews indicate the value of the Marketing Center feature as it offers data-driven strategies, enabling businesses to gauge the effectiveness of their marketing efforts and make informed decisions to optimize their growth.
Featured CRM Software Products
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$8/per user/per month
Yes
customizable dashboards, automated follow-ups, advanced analytics
Editor's Take
monday.com Sales CRM is a customizable platform designed to streamline sales processes, enhance team collaboration, and improve pipeline visibility. Its intuitive interface enables users to manage leads, track deals, and automate repetitive tasks with ease. The CRM integrates seamlessly with popular tools like Gmail, Slack, and HubSpot, ensuring a centralized workflow. Features like customizable dashboards, automated follow-ups, and advanced analytics help sales teams stay organized and focused on closing deals. With scalability in mind, monday.com caters to businesses of all sizes, offering flexible pricing plans and robust customer support. It’s an excellent choice for teams seeking efficiency and adaptability.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$7 per user per month billed annually
15 days
lead generation, sales pipeline management, workflow automation
Editor's Take
Zoho CRM is a flexible and comprehensive customer relationship management platform designed to help businesses manage and grow their customer relationships effectively. With tools for lead generation, sales pipeline management, workflow automation, and analytics, Zoho CRM is suitable for businesses of all sizes across a variety of industries.
Zoho CRM enables teams to streamline sales processes by capturing leads from multiple channels, tracking interactions, and managing every stage of the sales cycle. The platform offers customizable dashboards and reports, providing insights into sales performance and customer behaviors to help make data-driven decisions. With powerful automation features, Zoho CRM allows businesses to set up workflows for routine tasks like follow-ups, lead scoring, and email notifications, reducing manual work and enhancing productivity. The platform integrates with popular tools, including the Zoho suite, Microsoft 365, and G Suite, enabling a seamless connection across teams.
For businesses aiming to improve customer engagement, close deals faster, and enhance team collaboration, Zoho CRM delivers a scalable, user-friendly solution to drive sales and customer satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Yes
Lead Management, Contact Management, Workflow Automation
Editor's Take
Salesforce CRM is a leading customer relationship management platform known for its robust functionality, scalability, and extensive customization options, making it suitable for businesses of all sizes, from startups to large enterprises. Built to streamline sales, marketing, customer service, and analytics, Salesforce CRM empowers teams to manage customer interactions, optimize workflows, and drive growth from a single, cloud-based platform.
Salesforce CRM provides a complete view of customer data, enabling teams to track interactions, manage leads, and automate tasks throughout the sales pipeline. With powerful tools for reporting and analytics, Salesforce offers insights into sales performance, customer trends, and campaign effectiveness, allowing teams to make data-driven decisions. The platform’s automation capabilities reduce manual workloads with customizable workflows, automated follow-ups, and lead scoring, ensuring a smooth customer journey. Integrations with thousands of third-party applications, along with its own suite of services, make Salesforce a highly adaptable solution for businesses looking to connect their CRM with other tools.
For organizations focused on enhancing customer engagement, improving team efficiency, and scaling their operations, Salesforce CRM delivers a powerful and versatile solution tailored to support long-term business growth.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Thryv cost?
Thryv: Top CRM Software
4.6 / 5
Users can choose from a range of Thryv pricing plans tailored to meet diverse business needs across its Command Center, Business Center, and Marketing Center modules. These plans are structured to accommodate businesses of varying sizes, with each tier offering a unique set of features and capabilities. Here's Thryv pricing information in more detail:
Thryv Command Center
Thryv's Command Center is the cornerstone, integrating essential business functions into a unified platform. The pricing tiers for the Command Center are strategically crafted to suit different business requirements. The Basic tier is a free offering, providing fundamental functionalities. The Plus tier, at $20 per seat per month, unlocks additional features, while the Professional tier, at $30 per seat per month, offers an expanded suite of tools and capabilities for comprehensive business management.
Thryv Business Center
Thryv’s Business Center offers three distinct pricing plans for businesses focusing on customer relationship management and engagement. The Plus plan, priced at $199 per month, caters to essential CRM needs. The Professional plan, at $349 per month, extends capabilities for enhanced CRM functionalities. For businesses with larger operational demands, the Unlimited plan, priced at $499 per month, offers comprehensive CRM solutions.
Thryv Marketing Center
Thryv’s Marketing Center focuses on empowering businesses with tools for executing marketing campaigns and enhancing their online presence. The Plus plan, priced at $199 per month, equips businesses with features to manage and execute effective marketing strategies across various digital platforms.
What sets Thryv apart?
Based on our thorough Thryv review, the platform stands out due to its comprehensive approach to small business management, redefining how business enterprises navigate their operations. Through a comprehensive, all-in-one platform, it addresses the multifaceted needs of businesses. Here are some unique elements that set Thryv apart from its competitors:
User-Friendly Interface
Our Thryv review highlighted its user-friendly interface, simplifying navigation and ensuring ease of use for businesses of all sizes. It is easily accessible and easy to navigate, allowing users to quickly adapt to the platform and efficiently manage various business aspects without extensive training.
Customer Engagement Tools
Thryv places a strong emphasis on customer engagement. Businesses can actively engage with their clientele by automating appointment reminders, follow-up emails, and managing reviews. This improves customer relationships and helps acquire new customers through positive reviews and word-of-mouth referrals.
Mobile Accessibility
After a detailed Thryv review, Thryv’s mobile accessibility proves to be a significant advantage for users of the app. The platform enables businesses to easily manage their operations anytime, anywhere. This flexibility also ensures they are not tied to a desktop, providing convenience and efficiency.
Thryv Pros
As a business management software, Thryv exhibits several notable advantages that cater to the operational needs of small and medium-sized enterprises (SMEs). Its comprehensive integration of various business functions into a single platform is a significant pro. Additionally, its user-friendly interface enhances productivity and facilitates rapid adoption within businesses.
Thryv Cons
Thryv does present certain limitations that warrant consideration. The platform's cost might pose a challenge, particularly for smaller businesses with limited budgets. While it offers an array of functionalities, the pricing structure might not be as cost-effective, potentially limiting accessibility for certain SMEs.
Thryv Core Features
Thryv: Top CRM Software
4.6 / 5
Thryv, a multifaceted business management software, boasts an array of core features that collectively transform the way small and medium-sized enterprises (SMEs) operate and thrive in today's competitive landscape. Here’s an exploration of Thryv pros and cons and its essential features:
Centralized Inbox
One of the most convenient Thryv features is its centralized inbox, which serves as a pivotal hub for managing communications. By consolidating emails, messages, and inquiries in one place, businesses can efficiently track and respond to client communications, fostering prompt and organized interactions.
Phone and Video Calls
The platform facilitates seamless communication through both phone and video calls. This feature enhances connectivity and enables businesses to engage with clients effectively. Whether through remote consultations or direct client interactions, Thryv allows businesses to foster stronger relationships.
Scheduling and Appointments
Thryv simplifies scheduling and appointment management. Businesses can efficiently manage calendars, schedule appointments, set reminders, and organize tasks. This streamlines operations, ensuring efficient time management and the smooth execution of client meetings or services.
CRM
During our analysis of Thryv, we found that at the core of the platform lies its robust Customer Relationship Management (CRM) feature. This functionality centralizes customer data, enabling businesses to personalize interactions, track customer engagement, and manage leads effectively. Thryv's CRM empowers businesses to nurture and maintain long-term client relationships.
Advertising Campaigns
Thryv provides tools for executing advertising campaigns, empowering businesses to enhance their online presence and attract potential customers. Thryv helps companies amplify their visibility across digital channels through targeted advertising efforts, thereby expanding their reach and engagement.
Landing Pages
Thryv enables businesses to create and manage landing pages, optimizing their online presence. These tailored pages serve as focal points to engage potential clients, showcase services or products effectively, and enhance conversion rates.
Benefits of Using Thryv
As we evaluated Thryv's features, we discovered its value as an all-in-one CRM software platform and a transformative tool for businesses. It offers myriad benefits contributing to operational efficiency, enhanced customer relationships, and sustainable growth. Here are some of its notable benefits:
Streamlined Operations
Thryv's hallmark lies in its ability to integrate multiple essential business functions into a single, cohesive platform. By consolidating Customer Relationship Management (CRM), appointment scheduling, billing, marketing automation, and online presence management, Thryv simplifies business operations. This integration minimizes the complexities associated with using multiple disparate software solutions, saving precious time and resources for businesses.
Accessibility Anytime, Anywhere
In today's dynamic business environment, mobility is crucial. Thus, Thryv’s mobile application empowers users to manage their business operations on the go, providing flexibility and real-time access to crucial information. This ensures that businesses are not bound by physical constraints, enabling them to always stay connected and responsive to their customers' needs.
Informed Decision-Making with Analytics
Our recent Thryv review revealed its robust analytics tools, enabling data-driven decisions crucial for business growth and strategy refinement. The platform allows users to track customer interactions, email marketing performance, appointment scheduling, and more. These insights empower informed, data-driven decision-making, helping businesses refine their strategies, optimize operations, and drive sustainable growth.
What business types use Thryv?
Thryv caters to a wide spectrum of businesses, encompassing various industries and verticals. Small and medium-sized enterprises (SMEs) across sectors such as service-based businesses, professional services, healthcare, home services, and consulting firms find Thryv particularly beneficial.
The platform's customizable nature allows it to adapt to the specific needs of different business types, making it a versatile solution across various industries.
What type of customer support options does Thryv provide for businesses?
Customer support is a crucial aspect of any business management platform, as it ensures users can effectively resolve issues and maximize the platform's benefits. Thryv offers several support options tailored to meet the needs of businesses of different sizes and industries. Here are the main support features available:
- 24/7 Live Chat: Thryv provides round-the-clock live chat support, allowing users to get assistance at any time. This is particularly helpful for businesses with extended or non-traditional operating hours.
- Phone Support: For more immediate help, Thryv’s phone support allows users to speak directly with customer service representatives. This option is ideal for complex issues that may require detailed explanations.
- Email Support: Users can reach Thryv's support team via email for non-urgent inquiries. Email support provides a written record of conversations and is useful for tracking ongoing issues.
- Comprehensive Knowledge Base: Thryv offers a knowledge base that includes articles, FAQs, and how-to guides covering all aspects of the platform. This resource enables users to troubleshoot independently and learn about new features at their own pace.
- Onboarding Assistance: Thryv offers personalized onboarding support to help businesses set up their accounts and customize the platform according to their needs. This service is valuable for new users who may need guidance on leveraging Thryv’s features effectively.
- Dedicated Account Manager: For higher-tier subscribers, Thryv provides access to a dedicated account manager. This personalized support helps businesses streamline operations, solve specific challenges, and make the most of the software’s features.
- Training Webinars and Video Tutorials: Thryv offers ongoing training through webinars and video tutorials, covering a wide range of topics from basic setup to advanced feature usage. These resources ensure that users at all skill levels can fully utilize the platform.
Integrating Video Conferencing Tools with Thryv for Enhanced Operations
While Thryv excels in providing small and medium-sized businesses with comprehensive management tools, integrating it with a robust video conferencing solution can amplify its effectiveness, especially for businesses that rely heavily on remote communication. Video conferencing tools complement Thryv's functionalities by offering seamless client meetings, team collaboration, and remote consultations, ensuring smoother operations and improved customer interactions.
Businesses can leverage the "Phone and Video Calls" feature in Thryv as a foundation while integrating specialized solutions for advanced video conferencing capabilities. For example, scheduling meetings directly from Thryv and using integrated video conferencing tools for the actual session can save time and enhance overall productivity across various sectors, including consulting and healthcare.
To explore highly-rated video conferencing platforms that align seamlessly with Thryv’s features, check out this curated guide on the best video conferencing software. These tools provide essential features like high-quality video, screen sharing, and meeting recording, enabling businesses to foster stronger connections and achieve better outcomes in a digital-first landscape.
By integrating these video conferencing capabilities, businesses not only enhance their communication strategies but also ensure that their operations remain adaptable and competitive in today's dynamic market.
Does Thryv integrate with external accounting billing software?
Thryv’s billing module streamlines invoicing and payment processing while offering flexibility for businesses to integrate comprehensive third-party financial solutions. This integration supports the synchronization of transaction data with external tools, ensuring accurate financial reporting and regulatory compliance. Companies looking to enhance their fiscal operations can leverage seamless connectivity with specialized accounting billing software to create a unified ecosystem between customer management and financial workflows.
Key Insights
- Comprehensive Business Management: Thryv is designed to streamline and centralize essential operations for small and medium-sized enterprises (SMEs), offering a robust suite of tools, including CRM, project management, marketing, and billing functionalities.
- Enhanced User Experience: Recent updates have focused on improving user experience, such as the new Thryv Mobile App, which is faster and more responsive, and the introduction of TeamChat, an integrated collaboration tool.
- Flexible Pricing Plans: Thryv offers various pricing plans across its Command Center, Business Center, and Marketing Center modules, catering to businesses of different sizes and needs.
- Unique Selling Points: Thryv stands out due to its user-friendly interface, strong customer engagement tools, mobile accessibility, and comprehensive suite of integrated business functions.
- Operational Efficiency: Thryv helps businesses streamline operations, manage customer relationships effectively, and make informed decisions through robust analytics tools.
Best 5 alternatives to Thryv
Zoho CRM
5 / 5
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
monday sales CRM
4.45 / 5
Monday Sales CRM stands out for its exceptional adaptability, allowing users to customize dashboards, columns, and sales workflows to perfectly suit their distinct business requirements. This level of flexibility is ideal for companies with unique processes or niche operations, enabling them to modify the platform effortlessly without needing advanced technical skills. Additionally, the CRM offers automation features that streamline repetitive tasks like follow-up reminders and status updates, thereby minimizing manual workload and lowering the chance of mistakes. Coupled with integrated communication tools and AI-powered capabilities for email composition and data analysis, monday ensures teams remain coordinated and equipped to make data-driven decisions.
Salesforce CRM
5 / 5
Salesforce CRM stands out as the leading platform globally, offering a unified system to store and analyze customer information, which empowers businesses to make well-informed decisions. Its robust contact management delivers a comprehensive and centralized view of customer data, allowing sales teams to access detailed profiles and better understand their prospects. The integration of AI, especially through Einstein, streamlines everyday tasks like data entry and email follow-ups, enabling employees to concentrate on more strategic activities. Additionally, Salesforce fosters seamless collaboration with tools such as "Chatter" and supports remote accessibility via the cloud and mobile devices, ensuring teams stay connected and productive regardless of location.
NetSuite CRM
5 / 5
NetSuite CRM delivers a comprehensive platform that consolidates customer information across multiple channels, granting teams instant access to up-to-date data on preferences, transactions, and interactions in one centralized hub. By automating routine sales, marketing, and service activities, it boosts operational efficiency and frees staff to concentrate on cultivating stronger customer relationships. Its cloud-based design facilitates seamless connectivity from any device, enabling collaboration among dispersed teams while providing real-time sales tracking and pipeline visibility to accelerate deal closures. Additionally, advanced forecasting and analytics tools harness historical and predictive data, empowering businesses to enhance decision-making and optimize resource management for sustained growth.
Pipedrive
4.3 / 5
Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.
Frequently Asked Questions (FAQs)
Thryv is a comprehensive business management software designed to streamline various aspects of small and medium-sized businesses. Its primary use is to integrate multiple functionalities into a single platform, including Customer Relationship Management (CRM), appointment scheduling, billing, marketing automation, and online presence management.
Thryv is a technology company specializing in software solutions for small and medium-sized businesses. It caters to a wide range of industries, offering tools and resources aimed at helping businesses manage and grow their operations. Thryv focuses on empowering businesses with tools to streamline operations, engage with customers effectively, and drive business success through a comprehensive platform tailored to various industry needs.
Thryv Marketing Center is a core component of the Thryv platform, specifically designed to assist businesses in creating and executing marketing campaigns. It offers tools and features for managing online listings, social media marketing, email marketing, and reputation management. The Marketing Center empowers businesses with the resources to enhance their online presence, attract customers, and foster better relationships through targeted marketing strategies.
Thryv is utilized by a significant number of businesses across various industries. While specific numbers may vary and are subject to change over time, Thryv has garnered a substantial user base, ranging from small local enterprises to medium-sized businesses seeking a unified platform to manage their operations efficiently. The platform's adaptability and customizable features have contributed to its adoption by diverse businesses aiming to optimize their processes and enhance customer relationships.
Thryv offers various pricing plans tailored to meet diverse business needs across its Command Center, Business Center, and Marketing Center modules. The Command Center offers a free Basic tier, Plus at $20 per seat per month, and Professional at $30 per seat per month. The Business Center offers Plus at $199 per month, Professional at $349 per month, and Unlimited at $499 per month. The Marketing Center offers a Plus plan at $199 per month.
Thryv stands out due to its comprehensive approach to small business management, user-friendly interface, strong customer engagement tools, mobile accessibility, and a wide range of integrated business functions. Its ability to consolidate multiple essential business operations into a single platform makes it a valuable asset for businesses seeking efficiency and productivity.
Thryv places a strong emphasis on customer engagement by offering tools for automating appointment reminders, follow-up emails, and managing reviews. This helps businesses actively engage with their clientele, improve customer relationships, and acquire new customers through positive reviews and word-of-mouth referrals.
Recent updates to Thryv include the new Thryv Mobile App, which is faster and more responsive, and the introduction of TeamChat, an integrated collaboration tool that enhances communication and teamwork. The Marketing Center has also been launched, connecting CRM functionalities with comprehensive marketing tools for better campaign management.
Yes, Thryv offers significant mobile accessibility through its mobile application, allowing businesses to manage their operations anytime, anywhere. This flexibility ensures that users are not tied to a desktop, providing convenience and efficiency.
Thryv offers a centralized inbox, phone and video call capabilities, scheduling and appointment management, robust CRM functionalities, tools for executing advertising campaigns, and the ability to create and manage landing pages. These features collectively enhance business operations, customer engagement, and overall productivity.
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