NetSuite Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
NetSuite: Top CRM Software
3.9 / 5
Featured CRM Software Alternatives for NetSuite
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
NetSuite Review
What is NetSuite?
Oracle NetSuite is an industry-leading all-in-one unified business management suite that combines ERP, CRM, finance, and e-commerce functionalities in one cloud-based centralized solution. It has many other features essential to modern business such as business intelligence, data analytics, human capital management, inventory management, order management, professional services automation, project management, supply chain management, third-party software integration, and warehouse management. NetSuite’s customers include companies and businesses of all sizes and from different industries.
As several Netsuite reviews confirm, NetSuite is considered one of the best and most popular CRM platform choices in the world. This NetSuite review prepared by Research.com experts will discuss more about its uses and features.
What's new in NetSuite?
The following NetSuite review is just a small sampling of its new features listed in its latest release notes.
Account reconciliation helps streamline the reconciliation process with automated workflows and a centralized workspace. Its new bulk pick assignment feature streamlines pick operations by assigning or reassigning pickers to multiple tasks simultaneously.
Enhanced bill capture simplifies expense management with intelligent categorization and subsidiary suggestions based on historical data. The Cash 360 dashboard consolidates and analyzes cash flow metrics across subsidiaries to gain a holistic view of your company's financial position. Coupled with the SaaS metrics dashboard, managers can gain a comprehensive overview of key SaaS metrics across the business, including ARR, MRR, churn rate, and revenue forecasts.
The NetSuite analytics warehouse helps businesses gain deeper insights with pre-built metrics, eliminate manual data manipulation, and access key metrics through an intuitive dashboard. The supply chain management mobile app allows for seamless switching between NetSuite modules without interruptions, enhancing productivity across the supply chain. Enhanced inventory management is enabled by Smart Count with support for GS1 GTIN advanced barcodes for scanning and counting.
Optimized shipping costs are enabled through NetSuite Ship Central by comparing rates, generating international shipping and return labels, and performing advanced weight-based cost calculations.
The NetSuite mobile app activity logging feature allows companies to conveniently access up to 100 transaction and CRM records for each customer within a four-week period, directly within the mobile app. As for employee development, NetSuite’s guided learning module teaches and empowers employees with in-app tutorials and step-by-step guidance to learn NetSuite functionalities and features effectively.
All of these features enhance NetSuite's ERP solutions capabilities.
What sets NetSuite apart?
Netsuite features are quite numerous. The NetSuite CRM (Customer Relationship Management) platform is widely regarded as the main cloud solution that enables a true real-time and holistic customer view. This starts from lead generation through customer conversion, sales, fulfillment, cross-selling, and support, and finally ends in brand loyalty. This covers the entire customer lifecycle in one platform that manages every customer-related aspect of a company’s business.
It is among the best customer service software choices in the world.
Why Businesses Should Leverage Industry-Specific NetSuite Customizations
Many organizations find that tailoring software to their industry-specific needs can unlock greater efficiency and competitive advantages. NetSuite allows businesses to take full advantage of this with its extensive customization features and tools. Here’s how industry-specific NetSuite customizations can enhance operational outcomes for diverse business needs:
Advanced Modules for Specialized Industries
NetSuite’s platform includes a wide array of optional modules that cater to niche processes in industries such as manufacturing, wholesale distribution, and professional services. These modules—covering tasks like advanced financial planning, order management, and supply chain optimization—are designed to simplify complex workflows and align with industry standards.
Tailored Dashboards for Informed Decision-Making
For businesses requiring real-time analytics, customized dashboards can deliver industry-relevant KPIs and performance metrics. For example, SaaS companies benefit from subscription revenue metrics, while retail businesses might prioritize customer purchase trends and inventory forecasting.
SuiteApps for Sector-Specific Extensions
SuiteApps are valuable for industries with specialized requirements such as field service management, global tax calculations, or specific compliance needs. These add-ons enable seamless integration of third-party functionalities and workflows into NetSuite’s platform, ensuring a more tailored experience.
Automation of Critical Business Functions
Industries like e-commerce and logistics can automate repetitive tasks such as inventory tracking, shipping rate calculations, and returns processing. This enhancement reduces manual labor, minimizes errors, and accelerates operational timelines.
Businesses can also evaluate the capabilities of other specialized tools in the market. For more insights into solutions that offer industry-tailored functionalities, visit this resource on the best business management software options available.
By leveraging industry-specific customizations within NetSuite, businesses can ensure that their software solution grows in tandem with their operational needs, enabling superior scalability and efficiency.
How can NetSuite support remote and hybrid work environments?
NetSuite’s cloud-based platform offers tools that empower businesses to support remote and hybrid work effectively, allowing teams to stay connected, productive, and aligned regardless of location. Here’s how NetSuite facilitates these flexible work arrangements:
- Cloud Accessibility: As a fully cloud-based system, NetSuite allows employees to access real-time data and tools from anywhere, ensuring seamless operations across remote and hybrid setups.
- Mobile App Functionality: NetSuite’s mobile app supports productivity on the go, enabling employees to access customer records, manage orders, and view key data directly from their mobile devices.
- Collaborative Tools: NetSuite’s CRM, project management, and collaboration features ensure teams can work together on projects, share updates, and manage workflows in real-time.
- Automated Workflows and Alerts: Automated task assignments, reminders, and alerts keep all team members updated on task progress and deadlines, minimizing communication gaps.
- Enhanced Security: NetSuite provides robust security features, including role-based access, ensuring that sensitive data is protected even as team members access it from various locations.
What ecommerce platforms can integrate with NetSuite?
NetSuite can integrate with various ecommerce platforms to provide a comprehensive business management solution. This integration enables businesses to manage their online stores, inventory, and customer relationships from a single platform. By leveraging NetSuite's ecommerce capabilities, businesses can streamline their operations, improve efficiency, and enhance customer experiences.
Key Insights
- Comprehensive Business Management: NetSuite integrates ERP, CRM, finance, and e-commerce into a unified cloud-based platform, offering extensive functionalities for various business operations.
- New Features and Enhancements: Recent updates include account reconciliation automation, enhanced bill capture, cash flow metrics, supply chain mobile app, and improved shipping cost management, showcasing NetSuite's continuous evolution to meet business needs.
- Flexible Pricing Structure: NetSuite's pricing includes a core platform fee, optional module fees, and a user-based subscription model, allowing for scalable and customizable solutions to fit different business sizes and needs.
- Key Benefits: NetSuite offers automation for efficiency, compliance and security, cost savings, comprehensive customer lifecycle handling, customizability and scalability, global business management, integrated business processes, mobility and accessibility, and real-time analytics and reporting.
- Target Users: Mid-sized to large businesses benefit most from NetSuite due to its ability to handle complex processes and scalability, although it may not be cost-effective for small businesses or startups.
- Alternatives to NetSuite: Epicor ERP, Microsoft Dynamics 365, QuickBooks Enterprise, Salesforce, and Zoho One provide viable alternatives, each offering unique features catering to specific business needs and industries.
Featured CRM Software Products
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$8/per user/per month
Yes
customizable dashboards, automated follow-ups, advanced analytics
Editor's Take
monday.com Sales CRM is a customizable platform designed to streamline sales processes, enhance team collaboration, and improve pipeline visibility. Its intuitive interface enables users to manage leads, track deals, and automate repetitive tasks with ease. The CRM integrates seamlessly with popular tools like Gmail, Slack, and HubSpot, ensuring a centralized workflow. Features like customizable dashboards, automated follow-ups, and advanced analytics help sales teams stay organized and focused on closing deals. With scalability in mind, monday.com caters to businesses of all sizes, offering flexible pricing plans and robust customer support. It’s an excellent choice for teams seeking efficiency and adaptability.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$7 per user per month billed annually
15 days
lead generation, sales pipeline management, workflow automation
Editor's Take
Zoho CRM is a flexible and comprehensive customer relationship management platform designed to help businesses manage and grow their customer relationships effectively. With tools for lead generation, sales pipeline management, workflow automation, and analytics, Zoho CRM is suitable for businesses of all sizes across a variety of industries.
Zoho CRM enables teams to streamline sales processes by capturing leads from multiple channels, tracking interactions, and managing every stage of the sales cycle. The platform offers customizable dashboards and reports, providing insights into sales performance and customer behaviors to help make data-driven decisions. With powerful automation features, Zoho CRM allows businesses to set up workflows for routine tasks like follow-ups, lead scoring, and email notifications, reducing manual work and enhancing productivity. The platform integrates with popular tools, including the Zoho suite, Microsoft 365, and G Suite, enabling a seamless connection across teams.
For businesses aiming to improve customer engagement, close deals faster, and enhance team collaboration, Zoho CRM delivers a scalable, user-friendly solution to drive sales and customer satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Yes
Lead Management, Contact Management, Workflow Automation
Editor's Take
Salesforce CRM is a leading customer relationship management platform known for its robust functionality, scalability, and extensive customization options, making it suitable for businesses of all sizes, from startups to large enterprises. Built to streamline sales, marketing, customer service, and analytics, Salesforce CRM empowers teams to manage customer interactions, optimize workflows, and drive growth from a single, cloud-based platform.
Salesforce CRM provides a complete view of customer data, enabling teams to track interactions, manage leads, and automate tasks throughout the sales pipeline. With powerful tools for reporting and analytics, Salesforce offers insights into sales performance, customer trends, and campaign effectiveness, allowing teams to make data-driven decisions. The platform’s automation capabilities reduce manual workloads with customizable workflows, automated follow-ups, and lead scoring, ensuring a smooth customer journey. Integrations with thousands of third-party applications, along with its own suite of services, make Salesforce a highly adaptable solution for businesses looking to connect their CRM with other tools.
For organizations focused on enhancing customer engagement, improving team efficiency, and scaling their operations, Salesforce CRM delivers a powerful and versatile solution tailored to support long-term business growth.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does NetSuite cost?
NetSuite: Top CRM Software
3.9 / 5
NetSuite charges an annual user subscription license fee composed of three main classes - the core platform itself, optional modules the user chooses, and the total number of users in the organization. In addition, a one-time implementation fee for initial setup is required. This multi-modal licensing scheme allows for pricing adjustments as your business grows. NetSuite review articles often cite different pricing schemes.
One can easily purchase new modules and onboard additional employees through the cloud software’s scalability. For example, the Industry Editions of NetSuite ERP include accounting capabilities and modules to address industry-specific needs; some companies may not need them or may have their own software, so it can be an optional purchase. Modules can be licensed separately at any time with varying licensing fees for NetSuite pricing.
In addition, SuiteApps can give companies choices for extensions and customizations to the NetSuite platform for their specific needs. SuiteApps differ from NetSuite modules in that SuiteApps are add-on applications to the platform, but they must be installed independently and separately. In comparison, NetSuite modules are part of the core platform and require licensing to enable their functionality; however, no extra integration is needed for them. Pricing varies widely, but expect to pay a monthly fee of around $1,000 for starters and about $10,000 or more for the most commonly used modules and apps. Contact the company directly to ask for a customized quote.
NetSuite Core Features
NetSuite: Top CRM Software
3.9 / 5
NetSuite, being a cloud-based enterprise resource planning (ERP) platform, enables businesses to manage core operations that include important functions such as accounting, finance, inventory, order management, and customer relationship management (CRM). It is close to being an all-in-one solution for all business operations of a company. The core characteristics include the following among NetSuite review features:
- Financial management: enables businesses to keep track of their earnings and expenses, effectively manage cash flow, and automatically generate accurate financial reports.
- Accounting: automates accounting procedures, including tasks such as general ledger, accounts payable, and accounts receivable.
- Business intelligence: allows businesses to analyze their data and generate informative business reports.
- CRM: supports businesses in managing customer data, tracking customer interactions, and creating comprehensive customer reports.
- Global business management: assists in handling multi-currency transactions, managing multinational operations, and producing global business reports.
- inventory management: assists in monitoring inventory levels, effectively managing stock levels, and generating inventory reports.
- Order management: aids businesses in managing sales orders, tracking shipments, and producing order reports
Add-on modules:
- Human capital management (HCM): aids in efficiently managing employees, tracking employee data, and generating HCM reports
- Manufacturing: assists businesses in managing manufacturing processes, tracking production costs, and creating manufacturing reports
- Professional services automation (PSA): designed to help businesses manage project-based operations, track project costs, and generate project reports
- Supply chain management (SCM): supports businesses in managing their supply chains, tracking supplier data, and producing SCM reports
Benefits of Using NetSuite
Automation for efficiency and productivity
With the elimination of manual data entry, automation of repetitive tasks, and streamlining of processes, NetSuite enhances your company’s efficiency and productivity.
Compliance and security
Data security and compliance with industry standards are ensured in this software platform.
Cost savings
NetSuite reduces cost by eliminating the need for multiple standalone systems, manual integrations, and maintenance efforts.
Customer lifecycle handling
NetSuite's CRM capabilities allow businesses to gain a 360-degree view of their customers and determine how to nurture them from lead conversion to brand loyalty. NetSuite review of customers is quite comprehensive.
Customizability and scalability
A highly customizable platform that can be tailored to fit specific business needs allows for flexibility. Scalability as your business grows is also one of its strengths. NetSuite review parameters often include these two factors.
Global business management
Multi-currency, multi-language, and multi-country support make it a truly reliable option for businesses operating or wishing to expand globally.
Integrated business processes
NetSuite’s unified platform integrates major business processes and functions to enhance data flow and collaboration between different departments. Customer relationship management, financial management, inventory management, order and purchasing management, and more make your operations flow smoothly and more efficiently.
Integration and extensibility
The platform’s open architecture allows for seamless Netsuite integrations with other systems, applications, and third-party solutions using APIs and other methods.
Mobility and accessibility
As the leading cloud-based solution, NetSuite provides your business with anytime, anywhere access to all company and business operations data.
Real-time analytics and reporting
NetSuite’s real-time insights and analytics provide a holistic and clear view of customer behavior, financials, inventory levels, operations, and effects of strategic initiatives.
What business types use NetSuite?
As this Netsuite review shows, all types of businesses use Netsuite, ranging from small startups to large corporations and enterprises. As NetSuite is designed to handle complex business processes, it is suitable for mid-sized to large businesses. Typically, expanding businesses outgrow basic accounting systems at some point and start to need more functionalities they can integrate across different departments and branches. NetSuite pros and cons accompany these changes.
Along with these changes, online business requirements for robust e-commerce capabilities emerge. These entail adept handling of order management, inventory management, and customer relationship management, and this is one area NetSuite excels. Further business growth and expansion often begin to include wholesale and distribution needs, and tools for order fulfillment, supply chain, and stock or inventory management increase in importance. NetSuite also excels in these areas.
Businesses that are heavily centered on project management, time and expense tracking, and resource optimization such as construction and engineering, and those with mission-critical projects can rely on NetSuite’s robust capabilities. Multi-subsidiary businesses that operate in multiple locations and require centralized financial reporting and control can also benefit from this software.
However, NetSuite might not be the best choice for small businesses or startups, particularly those with relatively simple accounting and operational needs. The costs may be too much for them, and there are more affordable alternatives available, including programs from payroll software companies. Also, highly specialized industries that have unique requirements may be better served by industry-specific and tailored software solutions. Retail or point-of-sale businesses heavily focused on physical store sales will be better off with software systems that are specifically written for point-of-sale systems.
Best 5 alternatives to NetSuite
Zoho CRM
5 / 5
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
NetSuite CRM
5 / 5
NetSuite CRM delivers a comprehensive platform that consolidates customer information across multiple channels, granting teams instant access to up-to-date data on preferences, transactions, and interactions in one centralized hub. By automating routine sales, marketing, and service activities, it boosts operational efficiency and frees staff to concentrate on cultivating stronger customer relationships. Its cloud-based design facilitates seamless connectivity from any device, enabling collaboration among dispersed teams while providing real-time sales tracking and pipeline visibility to accelerate deal closures. Additionally, advanced forecasting and analytics tools harness historical and predictive data, empowering businesses to enhance decision-making and optimize resource management for sustained growth.
Salesforce CRM
5 / 5
Salesforce CRM stands out as the leading platform globally, offering a unified system to store and analyze customer information, which empowers businesses to make well-informed decisions. Its robust contact management delivers a comprehensive and centralized view of customer data, allowing sales teams to access detailed profiles and better understand their prospects. The integration of AI, especially through Einstein, streamlines everyday tasks like data entry and email follow-ups, enabling employees to concentrate on more strategic activities. Additionally, Salesforce fosters seamless collaboration with tools such as "Chatter" and supports remote accessibility via the cloud and mobile devices, ensuring teams stay connected and productive regardless of location.
CRM Creatio
5 / 5
Creatio CRM stands out as a versatile and powerful customer relationship management platform, designed to accommodate both technical and non-technical users through its intuitive no-code development environment. This feature allows organizations to customize applications and automate workflows swiftly, reducing implementation time and overall costs by 37% compared to traditional CRM solutions. By automating routine tasks and providing a comprehensive 360-degree customer view, Creatio enhances team productivity and fosters more personalized client interactions. Additionally, its extensive integration options, strong security measures, and AI-driven automation equip businesses with actionable insights and predictive capabilities to optimize the entire customer journey.
Pipedrive
4.3 / 5
Pipedrive stands out as a versatile CRM solution designed to simplify and optimize sales workflows by automating routine tasks like lead distribution, follow-up scheduling, and deal tracking. Its high level of customization allows businesses to shape sales pipelines and data fields to suit their specific needs, accommodating a wide range of industries and company sizes. By consolidating customer information and communications through integrations with common email and calendar tools, Pipedrive enhances team collaboration and reduces the hassle of juggling multiple platforms. Furthermore, the platform’s clear visual pipeline offers sales teams an intuitive way to oversee deal progress and quickly spot any obstacles in the sales process.
Frequently Asked Questions (FAQs)
Yes, NetSuite is highly regarded for its flexible ERP system, comprehensive reporting, robust accounting functionalities, and real-time visibility of sales and financial performance. Its extensive feature set makes it a top choice for businesses needing a comprehensive business management solution.
The primary disadvantage of NetSuite is its cost. The base license fee and one-time installation fee can be prohibitive for small businesses and startups. Additionally, companies with highly specialized needs may find NetSuite's broad platform too generalized.
Yes, NetSuite is a legitimate and widely trusted platform. Developed by Oracle, it is used by many of the largest companies in the U.S. and worldwide, making it one of the most successful software systems globally.
Yes, learning NetSuite is worth it despite its steep learning curve. The platform's extensive capabilities and functionalities to automate business processes offer significant benefits. Additionally, Oracle provides ample resources, tutorials, and a supportive community to facilitate learning and proficiency.
NetSuite is best suited for mid-sized to large businesses that require comprehensive and scalable business management solutions. It is ideal for companies experiencing growth and needing to integrate various business processes across different departments and locations.
NetSuite's all-in-one approach, combining ERP, CRM, finance, and e-commerce functionalities, sets it apart from other CRM platforms. Its ability to provide a holistic view of the customer lifecycle, robust automation features, and real-time analytics make it a standout choice for businesses.
NetSuite offers multi-currency, multi-language, and multi-country support, making it a reliable option for businesses operating globally. It provides centralized financial reporting and control for multi-subsidiary businesses, facilitating smooth international operations.
Some alternatives to NetSuite include Epicor ERP, Microsoft Dynamics 365, QuickBooks Enterprise, Salesforce, and Zoho One. Each offers unique features and capabilities that cater to specific business needs and industries.
While NetSuite offers extensive features beneficial for growing businesses, small businesses or startups with simple accounting and operational needs might find it cost-prohibitive. They may benefit more from affordable alternatives or industry-specific solutions.
NetSuite modules are part of the core platform and require licensing to enable their functionality without additional integration. In contrast, SuiteApps are add-on applications that must be installed independently and separately to extend the NetSuite platform's capabilities.
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