BIGContacts Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
BIGContacts: Top CRM Software
4.55 / 5
Featured CRM Software Alternatives for BIGContacts
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
BIGContacts Review
What is BIGContacts
BIGContacts offers a cloud-based CRM solution built to streamline how businesses handle their customer data. It centralizes contact information, sales activities, and communication history into unified profiles, making it easier for teams to maintain clear and personalized engagement with clients. This approach enhances overall organization and responsiveness.
The platform’s sales pipeline management tools are highly customizable, allowing businesses to tailor stages and workflows according to their unique processes. This visual representation of deal progress helps teams prioritize follow-ups and maintain momentum, supported by task assignments, reminders, and activity logs linked to each opportunity. Such features directly contribute to improved customer management, a critical factor for many companies.
Task and communication tracking are integral parts of BIGContacts, enabling users to schedule calls, meetings, and emails while receiving timely notifications. Email integration ensures that all correspondence is recorded within the system, fostering transparency and collaboration across teams. This centralized tracking reduces missed communications and supports consistent client engagement.
Reporting and analytics within BIGContacts provide valuable insights into sales performance and customer interactions. These tools help identify conversion trends and evaluate pipeline health, offering data that can guide strategic decisions. For businesses interested in deeper analytics, exploring what is the popular marketing analytics tool might offer additional perspectives to complement CRM insights.
Designed with usability in mind, BIGContacts features an intuitive interface accessible through web browsers, which simplifies adoption and supports remote work. It also integrates with common business tools like email and calendars, allowing users to consolidate workflows without juggling multiple applications. This integration capability is a key aspect of the BIGContacts CRM features overview, ensuring smoother day-to-day operations.
Featured CRM Software Products
$9 to $150/user/month
Yes, up to 2 users
E-signature software, call transcription, conversation routing
Editor's Take
HubSpot CRM is a powerful customer relationship management platform designed to help businesses manage their sales, marketing, and customer service efforts in one centralized place. Its user-friendly interface allows teams to track leads, monitor customer interactions, and automate sales pipelines. With built-in tools for email marketing, contact management, and analytics, HubSpot CRM provides deep insights into customer behavior and sales performance. The platform also supports seamless collaboration between marketing and sales teams through real-time updates and integrations with tools like Gmail, Outlook, and Slack. Additionally, its automation features help reduce manual tasks, enabling teams to focus on building relationships and closing deals. HubSpot CRM is scalable, making it ideal for businesses of all sizes, from startups to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
Sales automation, customer service, marketing
Editor's Take
NetSuite CRM is a comprehensive customer relationship management solution designed to support businesses in managing their entire customer lifecycle. It offers a full suite of tools for sales automation, customer service, marketing, and partner management, helping teams improve efficiency and build stronger customer relationships. With real-time visibility into customer interactions, NetSuite CRM enables businesses to track leads, manage opportunities, and forecast sales accurately. Its built-in analytics and reporting features provide deep insights into sales performance and customer behavior. NetSuite CRM integrates seamlessly with NetSuite’s enterprise resource planning (ERP) system, offering a unified platform for managing business operations. This scalability and flexibility make it ideal for growing businesses and enterprises seeking an all-in-one solution for customer relationship management.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$25 per user per month
14 days
marketing automation, sales automation, no code customization
Editor's Take
CRM Creatio is a comprehensive customer relationship management (CRM) solution designed to streamline and enhance business processes across sales, marketing, and customer service functions. Known for its low-code platform, Creatio allows businesses to customize and automate workflows without requiring extensive technical expertise. This adaptability makes it particularly appealing to organizations seeking to align the software with their specific needs.
The platform's marketing module provides tools for multi-channel campaign management, lead generation, and personalized customer engagement. Its sales module offers functionality for pipeline management, opportunity tracking, and analytics to help teams close deals more efficiently. Additionally, the customer service module supports case management, service level agreement (SLA) monitoring, and omnichannel communication, enabling businesses to provide exceptional customer support.
Creatio stands out with its intuitive interface, robust analytics, and AI-powered tools that provide actionable insights. The low-code development tools allow non-technical users to create applications and automate processes, reducing the dependency on IT teams. Integration capabilities with other software platforms and APIs enhance its utility, making it a versatile choice for businesses of all sizes.
Overall, CRM Creatio is a powerful solution that combines user-friendly design with advanced customization and automation features. Its adaptability and low-code foundation position it as a strong contender for organizations looking to optimize customer relationship management processes while maintaining flexibility for growth and innovation.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$8/per user/per month
Yes
customizable dashboards, automated follow-ups, advanced analytics
Editor's Take
monday.com Sales CRM is a customizable platform designed to streamline sales processes, enhance team collaboration, and improve pipeline visibility. Its intuitive interface enables users to manage leads, track deals, and automate repetitive tasks with ease. The CRM integrates seamlessly with popular tools like Gmail, Slack, and HubSpot, ensuring a centralized workflow. Features like customizable dashboards, automated follow-ups, and advanced analytics help sales teams stay organized and focused on closing deals. With scalability in mind, monday.com caters to businesses of all sizes, offering flexible pricing plans and robust customer support. It’s an excellent choice for teams seeking efficiency and adaptability.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$7 per user per month billed annually
15 days
lead generation, sales pipeline management, workflow automation
Editor's Take
Zoho CRM is a flexible and comprehensive customer relationship management platform designed to help businesses manage and grow their customer relationships effectively. With tools for lead generation, sales pipeline management, workflow automation, and analytics, Zoho CRM is suitable for businesses of all sizes across a variety of industries.
Zoho CRM enables teams to streamline sales processes by capturing leads from multiple channels, tracking interactions, and managing every stage of the sales cycle. The platform offers customizable dashboards and reports, providing insights into sales performance and customer behaviors to help make data-driven decisions. With powerful automation features, Zoho CRM allows businesses to set up workflows for routine tasks like follow-ups, lead scoring, and email notifications, reducing manual work and enhancing productivity. The platform integrates with popular tools, including the Zoho suite, Microsoft 365, and G Suite, enabling a seamless connection across teams.
For businesses aiming to improve customer engagement, close deals faster, and enhance team collaboration, Zoho CRM delivers a scalable, user-friendly solution to drive sales and customer satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Yes
Lead Management, Contact Management, Workflow Automation
Editor's Take
Salesforce CRM is a leading customer relationship management platform known for its robust functionality, scalability, and extensive customization options, making it suitable for businesses of all sizes, from startups to large enterprises. Built to streamline sales, marketing, customer service, and analytics, Salesforce CRM empowers teams to manage customer interactions, optimize workflows, and drive growth from a single, cloud-based platform.
Salesforce CRM provides a complete view of customer data, enabling teams to track interactions, manage leads, and automate tasks throughout the sales pipeline. With powerful tools for reporting and analytics, Salesforce offers insights into sales performance, customer trends, and campaign effectiveness, allowing teams to make data-driven decisions. The platform’s automation capabilities reduce manual workloads with customizable workflows, automated follow-ups, and lead scoring, ensuring a smooth customer journey. Integrations with thousands of third-party applications, along with its own suite of services, make Salesforce a highly adaptable solution for businesses looking to connect their CRM with other tools.
For organizations focused on enhancing customer engagement, improving team efficiency, and scaling their operations, Salesforce CRM delivers a powerful and versatile solution tailored to support long-term business growth.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does BIGContacts cost
BIGContacts: Top CRM Software
4.55 / 5
Essential Plan
- Price: $7 per user per month (billed annually)
- Contact and account management, task and event tracking, basic reporting
- Email integration with Gmail and Outlook
- Mobile access and customer support
Professional Plan
- Price: $15 per user per month (billed annually)
- Includes all features of the Essential Plan
- Advanced reporting and analytics
- Workflow automation and sales forecasting
- Customizable dashboards and integrations with other business tools
A free trial is available to test BIGContacts before selecting a paid plan.
What are the pros of BIGContacts
- Easy-to-use interface streamlines contact, task, and sales pipeline management with minimal training.
- Customizable contact fields for detailed client information tailored to specific business needs.
- Automated reminders for tasks and follow-ups to maintain consistent communication.
- Integrated sales pipeline visualization to track deal progress across multiple stages.
- Email integration allowing sending, receiving, and logging messages within the CRM.
What are the cons of BIGContacts
- Dashboards offer limited customization, restricting tailored business views.
- Basic reporting features with few options for detailed analytics or visual data representation.
- Mobile app lacks many functionalities available on the desktop version, limiting on-the-go productivity.
- Minimal automation for repetitive tasks, reducing operational efficiency.
- Few integration options with third-party applications compared to other CRM platforms.
- Contact and lead scoring tools are simple, without advanced criteria or customization.
What are the core features of BIGContacts
BIGContacts: Top CRM Software
4.55 / 5
BIGContacts delivers a robust CRM platform tailored to streamline customer relationship management through a variety of powerful tools and integrations. Its features address critical needs such as managing contacts, tracking sales pipelines, and enhancing marketing efforts, all while supporting collaboration and mobile access.
- Performance and Reliability: Cloud-based architecture ensures continuous uptime and quick system responses for uninterrupted access.
- Contact & Account Management: Centralizes detailed customer information and interaction histories in one organized database.
- Opportunity & Pipeline Management: Allows sales teams to monitor deal stages, prioritize prospects, and forecast revenue accurately.
- Task / Activity Management: Facilitates creation and assignment of tasks linked to contacts or deals, improving workflow and follow-ups.
- Desktop Integration: Syncs with email clients and calendars to unify communication and scheduling efforts.
- Email Marketing: Provides tools to design, send, and analyze email campaigns directly within the CRM.
- Campaign Management: Enables planning, execution, and performance tracking of marketing campaigns across channels.
- Lead Management: Captures leads from multiple sources and supports qualification and assignment to boost conversion rates.
- Marketing ROI Analytics: Tracks marketing effectiveness by linking campaigns to sales results and customer engagement.
- Social Collaboration Features: Encourages team communication with shared notes, comments, and activity feeds around contacts and deals.
- Social Network Integration: Enriches customer profiles by connecting with social media platforms to gather insightful data.
- Mobile User Support: Offers mobile-optimized access for managing sales and contacts anytime, anywhere.
- Reporting: Customizable reports provide detailed analysis of sales, customer activity, and marketing impact.
- Dashboards: Interactive visual displays highlight key metrics for swift business performance evaluation.
- Forecasting: Sales forecasting tools analyze pipeline data to predict future revenue and assist strategic planning.
Benefits of using BIGContacts
BIGContacts offers a robust suite of features designed to enhance how businesses manage customer relationships, organize workflows, and stay connected with clients. The following overview highlights key advantages that demonstrate how this CRM can support diverse business needs, from improving team collaboration to ensuring data security.
- Centralized Contact Management: Store comprehensive client profiles in one platform, including communication history and notes, which streamlines client tracking and follow-ups. This centralized approach reduces information silos and improves accessibility for sales and support teams.
- Customizable Sales Pipelines: Adapt pipelines to reflect unique sales processes, providing clear visibility of deals at various stages. This flexibility helps businesses align CRM workflows with their specific methods, enhancing deal management efficiency.
- Seamless Email Integration: Connect with major email systems to automatically log communications, reducing manual data entry and ensuring all interactions are recorded within contact records for better context.
- Automated Reminders and Notifications: Stay on top of tasks and meetings with timely alerts that help prevent missed deadlines or follow-ups, supporting consistent customer engagement and accountability.
- Mobile Access for On-the-Go Teams: Access and update contacts and sales activities via mobile apps, enabling remote or field sales teams to maintain productivity and responsiveness regardless of location.
- Robust Reporting and Analytics: Generate customizable reports to track sales performance and customer engagement metrics, empowering businesses to make informed decisions based on real-time data insights.
- Team Collaboration Features: Facilitate information sharing among multiple users by allowing shared access to contact details, notes, and updates, which enhances coordination and communication across departments.
- Data Security and Cloud Accessibility: Benefit from a cloud-based platform that offers secure access to sensitive customer data from anywhere, ensuring business continuity without compromising information protection.
- Integration with Third-Party Tools: Connect BIGContacts with other business applications like marketing automation and calendars to streamline workflows and create a cohesive operational environment.
- Support and Training Resources: Access readily available customer support and educational materials designed to help users optimize the platform’s features and resolve issues quickly, improving overall user experience.
Our expert take on BIGContacts
In my experience exploring BIGContacts CRM software review insights, I found that its user-friendly interface stands out, especially for teams without deep CRM expertise. The platform’s straightforward design helps avoid steep learning curves while still offering essential tools that support everyday contact and task management. This simplicity appeals particularly to small and mid-sized businesses, where dedicated IT support might not be available.
The features and pricing of BIGContacts reflect a solid balance between cost and functionality. It covers fundamental CRM needs like organizing client details, tracking interactions, and managing sales pipelines without overwhelming users with unnecessary complexity. For startups or smaller companies mindful of budget constraints, this makes the solution an attractive option that does not sacrifice core capabilities.
When I looked into integration options, BIGContacts connects smoothly with common third-party apps such as email and calendar services, which helps streamline workflows. Though the range of integrations isn’t as extensive as some more elaborate CRM platforms, it still supports many everyday business operations effectively. This can reduce the hassle of juggling multiple disconnected tools, improving efficiency.
Reporting and analytics in BIGContacts offer practical insights into sales activities and team performance. Customizable reports are available, which is helpful for managers needing to track progress. However, the analytics depth may not satisfy companies requiring advanced data-driven decision-making, as it remains somewhat basic compared to more robust CRM systems.
Customer support is another highlight worth mentioning. Responsive teams and accessible resources provide valuable assistance, especially for businesses adopting the software for the first time or those lacking technical expertise. This level of support can make a real difference in smoothing out implementation challenges.
For companies interested in exploring broader options in marketing technology, I recommend checking out the list of the top marketing automation tool to see how BIGContacts compares with other solutions that might better fit specialized requirements or larger enterprise needs.
What business types use BIGContacts
Small and Medium-Sized Businesses (SMBs): BIGContacts suits SMBs by offering a straightforward CRM that centralizes customer data and streamlines communication. Its ease of use and automation reduce routine workload, making it an ideal choice among the best CRM software for small businesses seeking efficiency without enterprise complexity.
Marketing Agencies: Agencies managing multiple clients benefit from BIGContacts’ ability to organize client campaigns and track interactions comprehensively. This ensures better client service and precise campaign reporting, helping marketing teams adapt strategies and boost retention. For those interested, the popular marketing attribution software article provides useful insights into tools that complement such CRM capabilities.
Real Estate Firms: Real estate professionals leverage BIGContacts to handle extensive databases of buyers, sellers, and partners. The platform aids in maintaining detailed profiles, communication logs, and scheduling follow-ups, ensuring no lead is missed and enabling agents to stay effective on the move.
Nonprofit Organizations: Nonprofits use BIGContacts to manage diverse contacts like donors and volunteers. The CRM’s segmentation and tracking features help optimize fundraising and outreach efforts by keeping detailed donation histories and scheduling targeted campaigns.
Professional Services Firms: Legal, consulting, and accounting firms depend on BIGContacts for secure client management. It helps organize case details, track billable hours, and maintain compliance records, enhancing operational efficiency and client service quality.
Technology Startups: Early-stage startups adopt BIGContacts for its customizable workflows and scalability. The software’s affordable pricing model aligns well with startups’ budgets, providing essential customer management tools for startups that grow quickly and need adaptable solutions.
Education Providers: Training centers and tutoring services utilize BIGContacts to track student communication, enrollment, payments, and appointments. This centralized approach supports consistent engagement and helps improve student retention effectively.
Healthcare Practices: Smaller clinics and private practices find BIGContacts useful for organizing patient contact details and managing appointment reminders. While not specialized medical software, it offers a simple CRM solution for patient follow-ups without the complexity of dedicated healthcare systems.
Retail Businesses: Retailers, especially those with loyalty programs, use BIGContacts to maintain customer data and monitor purchase histories. The CRM’s segmentation capabilities enable personalized marketing, improving targeted promotions and customer engagement.
Best 5 alternatives to BIGContacts
Zoho CRM
5 / 5
Zoho CRM offers extensive customization options that enable businesses to adapt fields, page layouts, workflows, and automation rules to their specific needs, thereby enhancing lead management and streamlining the sales process from initial contact to deal closure. Its comprehensive suite supports sales, marketing, and customer support through features like detailed reporting, analytics, and an intuitive interface that facilitates easy navigation. The platform integrates AI-powered tools such as the Zia assistant, which provides predictive sales insights and helps personalize customer interactions using real-time behavioral data. Moreover, Zoho CRM’s competitive pricing—including a free tier for smaller teams—and its mobile and third-party app integrations make it a versatile choice for organizations aiming to improve collaboration and decision-making across diverse work environments.
NetSuite CRM
5 / 5
NetSuite CRM delivers a comprehensive platform that consolidates customer information across multiple channels, granting teams instant access to up-to-date data on preferences, transactions, and interactions in one centralized hub. By automating routine sales, marketing, and service activities, it boosts operational efficiency and frees staff to concentrate on cultivating stronger customer relationships. Its cloud-based design facilitates seamless connectivity from any device, enabling collaboration among dispersed teams while providing real-time sales tracking and pipeline visibility to accelerate deal closures. Additionally, advanced forecasting and analytics tools harness historical and predictive data, empowering businesses to enhance decision-making and optimize resource management for sustained growth.
Salesforce CRM
5 / 5
Salesforce CRM stands out as the leading platform globally, offering a unified system to store and analyze customer information, which empowers businesses to make well-informed decisions. Its robust contact management delivers a comprehensive and centralized view of customer data, allowing sales teams to access detailed profiles and better understand their prospects. The integration of AI, especially through Einstein, streamlines everyday tasks like data entry and email follow-ups, enabling employees to concentrate on more strategic activities. Additionally, Salesforce fosters seamless collaboration with tools such as "Chatter" and supports remote accessibility via the cloud and mobile devices, ensuring teams stay connected and productive regardless of location.
monday sales CRM
4.45 / 5
Monday Sales CRM stands out for its exceptional adaptability, allowing users to customize dashboards, columns, and sales workflows to perfectly suit their distinct business requirements. This level of flexibility is ideal for companies with unique processes or niche operations, enabling them to modify the platform effortlessly without needing advanced technical skills. Additionally, the CRM offers automation features that streamline repetitive tasks like follow-up reminders and status updates, thereby minimizing manual workload and lowering the chance of mistakes. Coupled with integrated communication tools and AI-powered capabilities for email composition and data analysis, monday ensures teams remain coordinated and equipped to make data-driven decisions.
HubSpot CRM
5 / 5
HubSpot CRM is a cloud-based customer relationship management platform designed to help businesses manage and analyze customer interactions throughout the sales and marketing lifecycle. It provides tools for contact and lead management, email tracking, pipeline management, marketing automation, and performance analytics. The system is known for its user-friendly interface and seamless integration with other HubSpot tools, making it particularly popular among small to medium-sized businesses. HubSpot CRM is available in a free version with basic features, while more advanced capabilities—such as sales forecasting, custom reporting, and AI-powered insights—are accessible through paid tiers. The platform emphasizes ease of use, scalability, and centralized data, enabling teams to align their sales, marketing, and customer service efforts more effectively.
Frequently Asked Questions about BIGContacts
BIGContacts operates entirely in the cloud, allowing users to access their CRM data and tools from any location with internet connectivity, eliminating the need for local installations.
Yes, the platform includes mobile-optimized web interfaces and dedicated apps, enabling users to handle contacts and sales activities conveniently while on the move.
It connects seamlessly with widely used business tools such as email services, calendars, and marketing applications, ensuring smooth data synchronization and automation across platforms.
The software provides features to track the progress of deals, assign tasks among team members, and generate sales forecasts, helping maintain a clear view of sales performance.
Designed for multiple users, BIGContacts supports collaboration within sales and customer service teams, facilitating shared access to information and coordinated efforts.
Users can reach out for assistance via email and live chat, with phone support potentially available, ensuring help is accessible for technical or usage questions.
A trial period is typically offered, allowing potential customers to explore the software’s capabilities before making a purchasing decision.
The platform utilizes standard cloud security measures, including encryption and controlled access protocols, to safeguard all stored customer information.
Users can tailor the CRM with custom fields and workflows, adapting the system to fit particular sales processes and contact management needs.
While its core focus is CRM, BIGContacts includes fundamental email communication tools and can integrate with specialized email marketing platforms for campaign management.
The platform provides onboarding materials, tutorials, and documentation aimed at accelerating user proficiency and easing adoption.
Users are able to import contact lists from common file formats and export data for reporting or backup, facilitating smooth data migration and management tasks.
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