Best Vivantio Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

5 / 5

Read more about monday

Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.

Key Features of monday
  • Visual Board Structure
  • Customizable Columns
  • Multiple Board Views
  • Automations
  • Integrations
  • Dashboards and Reporting
  • Time Tracking
  • Mobile App Support
Price of monday

monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.

2
Read more about HubSpot CRM

HubSpot CRM is a cloud-based customer relationship management platform designed to help businesses manage and analyze customer interactions throughout the sales and marketing lifecycle. It provides tools for contact and lead management, email tracking, pipeline management, marketing automation, and performance analytics. The system is known for its user-friendly interface and seamless integration with other HubSpot tools, making it particularly popular among small to medium-sized businesses. HubSpot CRM is available in a free version with basic features, while more advanced capabilities—such as sales forecasting, custom reporting, and AI-powered insights—are accessible through paid tiers. The platform emphasizes ease of use, scalability, and centralized data, enabling teams to align their sales, marketing, and customer service efforts more effectively.

Key Features of HubSpot CRM
  • Contact Management
  • Deal Pipeline Management
  • Email Tracking and Notifications
  • Meeting Scheduling
  • Live Chat and Chatbots
  • Marketing Automation
  • Sales Automation
  • Custom Dashboards and Reporting
  • Lead Scoring
Price of HubSpot CRM

Free Tools – $0/month Includes basic CRM, contact management, email marketing, forms, live chat, and reporting tools.

Starter – Starting at $20/month Adds features like email marketing automation, simple conversation routing, and removal of HubSpot branding. Pricing varies depending on the number of contacts.

Professional – Starting at $500/month Includes advanced marketing automation, custom reporting, sales sequences, lead scoring, and team collaboration tools.

Enterprise – Starting at $1,200/month Offers enterprise-grade features such as custom objects, advanced permissions, predictive lead scoring, and more extensive analytics.

Note: Prices vary depending on whether you're purchasing individual Hubs (e.g., Sales, Marketing, Service) or bundling them as part of the CRM Suite.

3

4.8 / 5

Read more about Jotform

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

Key Features of Jotform
  • Powerful User-Friendly Survey Builder Tools
  • Vast Library of Customizable Templates
  • Real-Time Comprehensive Reporting and Analytics
  • Seamless Embedded Website Form Integration
  • Innovative Optimized Mobile-Friendly Form Experience
  • Dynamic Conditional Logic for Customization
  • Extensive Integrations with Third Parties
  • Secure Payments Integration for Commerce
Price of Jotform

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

4

4.55 / 5

Read more about ClickUp

ClickUp is introduced as a project management solution crafted to simplify team coordination and streamline workflow processes. The available overview hints at a platform that brings together various elements of project management into an integrated interface, potentially supporting task organization and team collaboration. Although the details remain minimal, the initial impression is that ClickUp may offer a flexible framework adaptable to different project needs, aligning well with customers looking for an all-in-one project management tool. This brief insight lays the groundwork for a deeper exploration of how ClickUp might serve as a strategic resource for modern teams.

Key Features of ClickUp
  • Comprehensive Task Management and Organization
  • Customizable Views to Fit Workflow
  • Manage Dependencies Across Complex Projects
  • Efficient Automations Reducing Manual Tasks
  • Integrated Time Tracking for Efficiency
  • Real-time Collaboration Enhancing Effective Teamwork
  • Insightful Reporting and Custom Dashboards
  • Seamless Integrations Connecting Essential Tools
Price of ClickUp

ClickUp offers diverse pricing options catering to individuals and large teams. The Free plan provides essential collaborative features at no cost, appealing to small teams. For expanded functionalities, the Unlimited plan costs $7 per user monthly, while the Business plan at $12 per user elevates performance with additional tracking and automation tools. The Business Plus plan, priced at $19 per user per month, further enhances customization and admin controls. For comprehensive enterprise needs, pricing details are available upon contact, ensuring scalability and tailored solutions for growing organizations. Expert support available.

5

Zoom

4.7 / 5

Read more about Zoom

Zoom has emerged as a powerful video conferencing solution, adept at supporting large-scale meetings with the capacity to host up to 1,000 participants on suitable plans, making it well-suited for webinars, conferences, and intra-organizational sessions. Its intuitive design streamlines the process of joining meetings—participants can simply click a link without needing to set up an account, thereby lowering the barrier to entry. The platform further enhances the meeting experience with high-quality audio and HD video capabilities, alongside robust collaboration features such as screen sharing and breakout rooms that promote focused group discussions. Additionally, seamless integration with tools like Google Calendar and Microsoft Outlook, coupled with a free tier offering unlimited meetings for up to 40 minutes, renders Zoom an appealing option for businesses and individual users exploring effective digital communication solutions.

Key Features of Zoom
  • Crystal Clear HD Video and Audio
  • Seamless High-Definition Screen Sharing Capability
  • Advanced Security & Encryption Features
  • Flexible Cloud and Local Recording Capabilities
  • Customizable Dynamic Breakout Rooms
  • Highly Efficient Streamlined Meeting Scheduling
  • Seamless Integration with Third-Party Apps
  • Universal Multi-Device Support
Price of Zoom

Zoom offers a variety of pricing plans designed to suit different business needs. The Free Plan includes unlimited one-on-one meetings and offers group sessions with a 40-minute limit, accommodating up to 100 participants. The Pro Plan, with adjustable pricing based on usage, extends group meetings up to 30 hours and provides recording and management tools. The Business Plan increases capacity to 300 participants, adds custom branding, and premium support. For larger enterprises, the Enterprise Plan supports up to 500 or 1000 participants with advanced features and custom pricing. Visit website.

Read more about HoneyBook

HoneyBook positions itself as a streamlined solution for managing invoices, tailored to help businesses simplify their financial operations. The platform is designed with an emphasis on user-friendly navigation and efficiency, aiming to reduce the administrative burden often associated with invoice tracking. Its approach focuses on delivering clear, manageable tools that address the key challenges faced by professionals in the realm of invoice management. Ultimately, HoneyBook offers prospective customers a straightforward yet robust way to keep their invoicing processes both organized and under control.

Key Features of HoneyBook
  • Robust Invoicing and Billing with Customizable Templates
  • Seamless Online Payment Processing System
  • Automated Payment Reminders and Schedules
  • Robust Detailed Downloadable Financial Reports
  • Comprehensive Financial Dashboard Integration
  • Centralized Client Management Solutions
  • Integrated Comprehensive Email Communication Tools
  • Customizable Notification Settings for Invoices
Price of HoneyBook

HoneyBook offers three pricing plans tailored for independent business owners focused on invoice management. The Starter plan at $19 per month (annual billing) provides essential invoicing, payments, and contract capabilities. The Essentials plan, costing $39 monthly (annual), adds customization, automated workflows, and expanded reporting. For larger operations, the Premium plan at $79 per month (annual) delivers comprehensive invoicing functions, unlimited team support, priority service, and advanced reports. Additionally, a 7-day free trial is available for users to experience all features without a credit card. Simplified pricing truly makes decision-making effortless.

7

Google Meet

4.6 / 5

Read more about Google Meet

Google Meet’s deep integration with Google Workspace—with seamless connections to Calendar, Gmail, and Drive—ensures that prospective users can easily schedule and collaborate on meetings without disrupting their existing workflows. The platform’s browser-based design eliminates the need for additional downloads, offering an intuitive experience that caters to both occasional users and professionals seeking efficiency. With high-quality video and audio, along with features like real-time captioning, screen sharing, and breakout rooms, the tool is well-equipped to handle everything from intimate team discussions to large-scale webinars accommodating up to 1,000 participants. Enhanced security measures, including robust encryption protocols, further solidify its reputation as a reliable solution for organizations prioritizing both performance and data privacy.

Key Features of Google Meet
  • High quality video and audio
  • Seamless real-time screen sharing functionality
  • Seamless integration with Google Workspace
  • Built-in meeting recording with Drive
  • Robust security with end-to-end encryption
  • Comprehensive participant management and controls
  • Insightful attendance reports for meetings
  • Universal mobile access and compatibility
Price of Google Meet

Google Meet pricing is as versatile as it is straightforward, catering to companies of all sizes. The free plan allows unlimited meetings with 100 participants for 60 minutes per session, while the Starter plan is priced at $7 per user monthly, extending meeting durations and offering essential collaboration tools. For enhanced features and increased participant capacity, the Standard plan at $14 per user and the Plus plan at $22 per user deliver capabilities, including advanced controls and storage. Custom pricing is available for the Enterprise plan, requiring consultation from Google.

Read more about Slack

Slack serves as a dynamic platform designed to streamline communication and collaboration for organizations regardless of size. Its intuitive interface simplifies team interactions by organizing conversations into topic-specific channels, creating focused environments for projects, departments, or tasks. Beyond messaging, Slack integrates seamlessly with over 2,600 third-party applications such as Google Drive, Asana, Jira, and Trello, centralizing various workflows to minimize app-switching. Additionally, features like direct messaging, file sharing, automated workflows, and powerful search capabilities enhance productivity, while its multi-language support and robust mobile app ensure connectivity for global teams anywhere with internet access.

Key Features of Slack
  • Channels
  • Slack Connect
  • File Sharing
  • Integrations
  • Voice and Video Calls
  • Workflow Builder
  • Security Features
  • Notifications
Price of Slack

Slack’s free tier enables teams to experience essential messaging functionalities indefinitely and serves as an introduction for smaller businesses. The Standard plan, priced at $6.67 per active user monthly on an annual basis, includes enhanced customization and integrations for growing teams. For organizations requiring further enterprise capabilities, the Plus plan, at $12.50 per active user per month billed annually, offers advanced security and compliance features. Larger companies needing broader administrative control can choose the Enterprise Grid plan, available through a personalized quote, delivering tailored solutions for expansive internal collaboration effectively.

Read more about Hypercontext

Hypercontext offers a meeting management solution geared toward enlivening how teams prepare and conduct their collaborative sessions. Although the provided overview lacks specific details, the platform is presented as a tool designed to streamline meeting processes, making it easier for organizations to manage agendas and follow-up tasks. Its emphasis on optimizing meeting productivity is intended to resonate with prospective customers looking to elevate their meeting culture. Overall, Hypercontext is positioned as a promising addition for those seeking a software solution that transforms traditional meetings into more engaging and efficient interactions.

Key Features of Hypercontext
  • Robust Goal and Progress Tracking
  • Structured and Efficient Agenda Creation
  • Impactful Feedback and Recognition Tools
  • Seamless Customizable One-on-One Meeting Templates
  • Action Item Delegation and Tracking
  • Comprehensive Meeting Analytics and Insights
  • Seamless Participant Email Integration System
  • Customizable Meeting Notifications and Alerts
Price of Hypercontext

Hypercontext delivers flexible pricing tailored to meeting management. The free Basic Plan lets anyone test collaborative meeting agendas, unlimited meetings and automated minutes. Small teams enjoy a $5 monthly plan for up to five users, enabling comprehensive collaboration with agenda templates and calendar syncs. Managers can upgrade to the Pro Plan, starting at $5.60 per month per user, which includes tracking and suggestions. Additionally, the Business Plan starts at $8.80 per month per user, offering goal-setting and predictive billing. Organizations seeking a tailored solution must consult Hypercontext for Org-wide pricing.

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Microsoft Teams

4.35 / 5

Read more about Microsoft Teams

Microsoft Teams offers a versatile hub for collaboration, seamlessly integrating essential Microsoft 365 tools such as Word, Excel, and SharePoint into one unified environment, thereby streamlining workflow processes and reducing the need for juggling multiple applications. Its robust communication capabilities—ranging from instant messaging and video calls to efficient file sharing—cater to real-time collaboration, effectively bridging the gap between remote and in-office teams. The platform also supports secure, real-time document co-authoring, ensuring that every team member accesses the most current version, which mitigates the risks of version control issues and confusion common in traditional email exchanges. Moreover, by consolidating various communication channels into a single space, Teams minimizes distractions while hosting large meetings and events, making it a compelling solution for organizations aiming to enhance productivity and coordination in modern work environments.

Key Features of Microsoft Teams
  • Seamless Microsoft 365 App Integration
  • Instant Messaging for Quick Collaboration
  • Dedicated Channels for Organized Communication
  • Robust Video Conferencing Capabilities Enabled
  • Real-Time File Sharing and Collaboration
  • Dynamic Task Management via Planner
  • Secure Guest Access for Teams
  • Integrated Calendar for Meeting Management
Price of Microsoft Teams

Microsoft Teams offers a range of pricing plans tailored for companies. Users can opt for the free version featuring unlimited chats and meeting capabilities. For individuals, Microsoft 365 Personal, at $6.99 monthly, and Family options provide extended storage and attendance. Business plans vary: Teams Essentials from four dollars per user; Business Basic, Standard, and Premium at gradually higher prices with progressively robust support and productivity tools. Phone bundles integrate cloud-based calling with varying feature sets. Paid plans are available on monthly or annual subscriptions with free trial opportunities for evaluation.

Overview

Choosing the right software solution for your business can be challenging, especially when seeking alternatives to Vivantio in the area of service management. You might be struggling with finding a platform that fits your unique needs, offers better usability, or provides more flexible pricing. This uncertainty can slow down your decision-making and impact your operational efficiency.

This article will guide you through the key factors to consider when exploring Vivantio alternatives, helping you identify solutions that align with your specific requirements. By reading on, you will gain insights into common pain points users face with current software and discover what features and support options truly matter.

Understanding these elements will empower you to make a confident choice, ensuring your organization invests in a tool that enhances productivity and customer satisfaction. Whether you need improved customization, scalability, or user experience, this article will equip you with the knowledge to find a better fit than your current setup.

What is Vivantio?

Vivantio is a versatile service management platform tailored to streamline support operations, adaptable for businesses ranging from small teams to large enterprises. Its standout feature is the extensive configurability, enabling organizations to customize workflows, permissions, and processes according to their unique support requirements and operational strategies.

At its core, Vivantio offers ITIL-aligned service desk capabilities, including incident, problem, and change management, complemented by a comprehensive knowledge base. This allows teams to efficiently log, assign, and track tasks, while also managing complex workflows through hierarchical structures like master calls and subtasks, facilitating cross-team coordination.

Automation plays a pivotal role in enhancing operational efficiency within Vivantio. Features such as automated ticket routing, predefined escalation rules, and workflow automation reduce manual intervention, accelerate resolution, and ensure that issues reach the right personnel promptly. Additionally, its omnichannel integration supports communication via email, Microsoft 365, WhatsApp, and SMS, consolidating customer interactions in one centralized interface.

The platform includes a customizable self-service portal where customers can access knowledge articles, submit tickets, and track their progress, improving transparency and reducing support load. Reporting tools are robust, offering both standard and customizable reports to monitor key performance indicators and service level agreements effectively.

Integration capabilities with enterprise tools like Active Directory/LDAP and Power BI enhance data centralization and operational unification. Being cloud-based, Vivantio ensures scalability, security, and accessibility across multiple locations and departments, making it a future-proof solution.

For organizations evaluating various solutions, understanding how Vivantio stacks up against alternatives, such as the popular legal billing softwares, can provide valuable insights into choosing the best fit for specific operational needs.

What to look for in Vivantio alternatives?

Vivantio excels as a configurable service management platform tailored for both internal IT service management (ITSM) and customer service management (CSM). Its strengths lie in no-code customization, allowing organizations to mold workflows and automation precisely without relying on developers. When seeking alternatives, prioritize solutions offering similar flexibility to avoid restrictive, generic systems.

Integration is another critical aspect. Vivantio boasts compatibility with over 600 pre-built integrations, seamlessly connecting with email, CRM, and analytics tools. Any comparable platform must ensure smooth interaction with your existing software ecosystem to maintain operational continuity.

Omnichannel support and self-service capabilities are essential for modern service platforms. Vivantio enables communication across email, SMS, and custom portals, empowering users to engage through preferred channels. Alternatives should match this breadth to meet evolving customer and employee expectations.

Automation features such as ticket routing, escalation processes, and comprehensive reporting dashboards underpin Vivantio’s efficiency. Competitors must deliver equal or superior automation and analytics to support informed decision-making and operational speed.

For organizations aligned with ITIL standards, Vivantio offers robust support for incident, problem, change management, and asset tracking, alongside service catalog functionality. Choosing a substitute requires verifying these ITIL-aligned capabilities to maintain enterprise-grade service management.

The user experience is another cornerstone; Vivantio’s intuitive interface facilitates adoption across diverse teams and scales effortlessly as organizations grow. Ease of use for both administrators and end-users should be a decisive factor when evaluating alternatives.

For those exploring broader software options in related fields, reviewing guides like the best legal practice management softwares can provide useful parallels in selecting versatile, scalable platforms that fit specialized organizational needs.

Frequently Asked Questions about Vivantio

What are the leading alternatives to Vivantio?

The top alternatives include Freshservice, Jira Service Management, SolarWinds Service Desk, Zendesk Support Suite, Spiceworks Cloud Help Desk, Zoho Desk, LiveChat, SysAid, ManageEngine ServiceDesk Plus, and ServiceNow.

How do Vivantio alternatives differ in deployment options?

Many platforms, such as Serviceaide, provide both cloud-based and on-premises deployment, giving organizations flexibility to select the environment that aligns with their technical requirements and compliance standards.

Are Vivantio alternatives suitable for industries beyond IT?

Certain solutions like Crossfuze (a ServiceNow partner) and Servicely cater to a broad spectrum of sectors including commercial banking, healthcare, education, government, and telecommunications, extending their applicability well beyond IT.

What is the typical implementation timeframe for Vivantio alternatives?

Some alternatives, notably Serviceaide, are engineered for swift deployment, often completing setup within weeks, significantly cutting down implementation duration and associated costs.

Which Vivantio alternatives emphasize automation and AI capabilities?

Platforms like Servicely and Alhena (previously known as Gleen) focus heavily on AI-driven automation, aiming to optimize workflows and enhance both customer and employee experiences.

How do Vivantio alternatives support customer service teams?

Solutions such as Zendesk and LiveAgent provide intuitive user interfaces combined with omnichannel support and powerful communication management tools, simplifying customer service operations compared to legacy systems.

Can Vivantio alternatives scale to meet enterprise needs?

Yes. Products like ServiceNow, Jira Service Management, and Freshservice are built to accommodate large organizations, offering advanced service management features and robust integration capabilities.

What integration options are available with Vivantio alternatives?

Many options, including Hiver and Zendesk, enable seamless integration with popular email platforms, business applications, and communication channels to streamline support workflows.

What should be considered regarding pricing for Vivantio alternatives?

Pricing varies widely; some alternatives like Atera and Serviceaide are known for delivering extensive features at competitive rates, offering plans suitable for diverse budget sizes.

How do Vivantio alternatives demonstrate return on investment (ROI)?

AI-powered platforms such as Alhena and Servicely often showcase rapid ROI by automating processes, cutting administrative expenses, and boosting efficiency, with some reporting ROI increases exceeding 500%.