Best ServiceTeam ITSM Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

monday marketer

5 / 5

Read more about monday marketer

monday-marketer excels at consolidating marketing workflows into a single, organized platform, allowing teams to efficiently manage campaigns regardless of size. Users benefit from dedicated boards that facilitate task arrangement, deadline setting, and content approval tracking within one unified workspace. Visual aids such as Gantt charts, Kanban boards, and timeline views provide clear oversight of marketing timelines and ensure coordination across various channels and projects. Additionally, the software’s automation features reduce repetitive manual work, while its collaborative tools and integrations with popular applications enhance communication and streamline processes throughout the marketing cycle.

Key Features of monday marketer
  • Granular Permission Controls
  • Template-Based Workflow Management
  • AI-Powered Sentiment Analysis
  • Real-Time Campaign Performance Analysis
  • Customizable Dashboards & Reporting
  • No-Code Workflow Automation
  • Multi-Channel Campaign Management
  • In-Platform Collaboration Tools
Price of monday marketer

No specific pricing information for monday-marketer is currently available. Unlike other monday.com products, such as monday Work Management or monday CRM, where pricing often depends on the number of users and features, monday-marketer’s exact costs have not been disclosed. Prospective customers seeking detailed and accurate pricing should reach out directly to the vendor to obtain up-to-date information tailored to their company’s needs and usage requirements.

2

4.8 / 5

Read more about Jotform

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

Key Features of Jotform
  • Powerful User-Friendly Survey Builder Tools
  • Vast Library of Customizable Templates
  • Real-Time Comprehensive Reporting and Analytics
  • Seamless Embedded Website Form Integration
  • Innovative Optimized Mobile-Friendly Form Experience
  • Dynamic Conditional Logic for Customization
  • Extensive Integrations with Third Parties
  • Secure Payments Integration for Commerce
Price of Jotform

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

3

4.75 / 5

Read more about vFairs

vFairs overview

Based on the source provided, vFairs appears as a solution tailored to the realm of event management platforms, positioning itself as a tool that could streamline various aspects of event planning and execution. The information hints at a platform built with versatility in mind, designed to support dynamic, interactive experiences for both organizers and participants. While the source did not detail specific features or functionalities, it suggests that vFairs aims to offer a comprehensive framework for managing events effectively. Overall, the platform seems to be crafted to meet the ever-evolving needs of modern event management, making it a prospect worth considering for those exploring innovative software solutions.

Key Features of vFairs
  • Custom Branded Event Registration Portal
  • Personalized Fully Custom Event Websites
  • Immersive 3D Virtual Environments Experience
  • Interactive Live and Recorded Webcasting
  • Mobile Event App with Navigation
  • Dynamic Real-time Interactive Networking Tools
  • Comprehensive Reporting And Analytics Dashboard
  • Effective Event Marketing And Promotion
Price of vFairs

vFairs offers multiple pricing plans tailored for diverse event management needs. Their Single Event License supports one major event with exclusive features; the 2-Event License caters to bi-annual or short series events, while the Enterprise Annual License suits organizations hosting multiple events annually, with advanced integrations available. An All-in-one Event Platform Package offers premium hybrid event features. Additionally, there are Registration & Ticketing, Event Check-in, Mobile App, and Virtual Event Platform Packages. Each plan is priced on a customized basis, so prospective users must contact vFairs for detailed pricing information.

4

4.15 / 5

Read more about Wrike

Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.

Key Features of Wrike
  • Task Management for effective teams
  • Robust Project Planning with Kanban
  • Collaboration Tools via shared workspaces
  • Real-Time Reporting for instant visibility
  • Mobile Access for on-the-go teams
  • Integrations with over 400 applications
  • Automation to streamline repetitive tasks
  • Custom Dashboards for key insights
Price of Wrike

Wrike offers flexible pricing plans. The Free Plan is ideal for small teams with a simple task list at zero cost. The Team Plan, priced at $10 per user monthly, delivers unlimited projects and effective Gantt charts. At $24.80 per user monthly, the Business Plan extends features with nested projects and advanced reporting. The Enterprise and Pinnacle Plans require direct inquiries, offering superior security and management capabilities designed for large organizations. Experience all premium functionalities risk-free with a 14-day trial that does not require a credit card. Contact vendor.

Read more about Whova

Whova is presented as an all-encompassing solution designed to streamline the multifaceted demands of event management, encapsulating everything from attendee engagement to logistical coordination. Its innovative design promises a consolidated approach that can simplify the orchestration of events by integrating critical functionalities into one intuitive interface. The platform’s versatility is emphasized as a cornerstone, offering the promise of a more efficient and engaging planning experience for professionals in the event management arena. Overall, Whova positions itself as an attractive option for those looking to consolidate their event operations under a single, dynamic software solution.

Key Features of Whova
  • Seamless Event Creation and Management
  • Efficient Intuitive User Registration Process
  • Mobile Check-in for Quick Access
  • Streamlined On-site Ticketing and Sales
  • Automated Email Campaigns and Outreach
  • Comprehensive Session Scheduling and Agendas
  • Robust Analytics and Reporting Suite
  • Advanced Flexible Hybrid Event Capabilities
Price of Whova

Whova’s pricing structure is finely tuned to diverse event sizes and durations through clearly defined plans. The Starter Plan, priced at $1,499, suits two-day events with up to 500 attendees, providing essential management tools and engagement features. For larger events, the Standard Plan at $2,999 caters to gatherings of up to 1,000 participants with enhanced management and networking capabilities. Meanwhile, the Pro Plan at $5,999 supports events hosting up to 2,000 attendees and delivers comprehensive management solutions alongside advanced sponsorship tools. Prospective customers may request quotes based on specific requirements.

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Webex Events

4.75 / 5

Read more about Webex Events

Webex Events delivers a unified solution that empowers organizers to manage every facet of an event—from customizable registration pages and versatile ticketing structures to instantaneous attendee notifications—within a single streamlined platform. The service adeptly supports the fluid transition between in-person, virtual, and hybrid formats, ensuring that engagement remains consistent regardless of how participants join the experience. Furthermore, its built-in analytics and detailed reporting features equip users with critical insights into attendee interactions, ticket sales performance, and sponsorship returns, thus providing tangible evidence of value. Adding to its appeal is an intuitive mobile event app that not only boosts the attendee experience through real-time updates but also enhances connectivity through features such as live streaming, lead retrieval, and badge printing.

Key Features of Webex Events
  • Fully Customized Registration Management Portal
  • Adaptive Dynamic Conditional Logic System
  • Secure and Streamlined Payment Processing
  • Integrated and Automated Email Marketing
  • Rapid Efficient Onsite Check-In App
  • Immersive Scalable Virtual Venue Experience
  • Comprehensive Real-Time Analytics Dashboard Insights
  • Interactive Engaging Audience Participation Tools
Price of Webex Events

Specific pricing details for Webex Events remain undisclosed, leaving prospective customers with little published information. The vendor offers customized plans designed to meet diverse event requirements, potentially involving pricing structures based on user count or usage. An available free trial allows exploration of platform features before commitment. Detailed quotes may be tailored to individual needs, and current pricing specifics are not publicly listed. For up-to-date information and tailored package options, contacting the Webex Events sales team directly is advisable. Prospective buyers should immediately reach out now for personalized rate details.

7

Nunify

4.65 / 5

Read more about Nunify

Nunify distinguishes itself with a remarkable level of versatility, allowing organizers to customize event experiences—be it conferences, trade shows, or webinars—ensuring that every feature is perfectly aligned with specific event goals. Its seamless integration of both physical and virtual elements not only broadens audience reach but also enhances overall engagement, making it an ideal solution for those who wish to bridge the gap between in-person and remote participation. Moreover, its robust suite of interactive engagement tools, including live chat, Q&A sessions, and polls, fosters a dynamic environment that encourages meaningful attendee communication and community building. Coupled with comprehensive analytics and reporting capabilities, Nunify empowers event planners to leverage data-driven insights for continual improvement and increased event success.

Key Features of Nunify
  • Centralized Registration and Ticketing System
  • Virtual Stage Live-Streaming Capabilities
  • Robust Hybrid Attendee Networking Options
  • Real-Time Analytics and Reporting
  • Customizable Branded Event Website
  • Robust Data Security and Compliance
  • Efficient, Seamless Third-Party Integration Capabilities
  • Reliable 24/7 Dedicated Event Support
Price of Nunify

Nunify offers two straightforward pricing plans tailored for event organizers seeking seamless registration and enhanced event experiences. The Free Plan is completely free, providing unlimited registrations, events with a branded event website, and access to Event app Lite, though ticketing incurs a 5% fee plus Stripe fees. For more ambitious expansion, the Engage Plan, priced at US$500 quarterly, delivers advanced mobile apps, superior customization, and deeper engagement tools with ticketing at only 1% fee plus Stripe fees, supported by personalized onboarding. These clear options simplify budgeting for companies for success.

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Accelevents

4.65 / 5

Read more about Accelevents

For prospective customers navigating the landscape of event management tools, Accelevents emerges as a versatile, all-in-one solution that seamlessly integrates ticketing and registration processes into a unified dashboard. Its consolidated platform minimizes manual errors and obviates the need for third-party tools, greatly simplifying event workflows. The suite of robust analytics and real-time reporting features empowers organizers with critical insights into attendee engagement and overall event performance, facilitating data-driven refinements for future events. With highly customizable registration forms, flexible ticket options, and automated communication tools that keep attendees informed at every stage of the event lifecycle, Accelevents provides a finely tailored experience designed to enhance satisfaction and boost participation.

Key Features of Accelevents
  • Event Registration & Data Management
  • Efficient Built-In Online Ticketing System
  • Customizable Event Branding Options
  • Seamless Live Streaming Integration
  • Advanced Interactive Virtual Networking Tools
  • Robust Analytics & Reporting Suite
  • Dedicated Mobile Event App Experience
  • Comprehensive Virtual and Hybrid Event Support Capabilities
Price of Accelevents

Accelevents pricing offers flexibility for varying event needs. The Professional Plan starts at $7,000, ideal for single event management while providing unlimited admin seats, custom fields, and integrations. Upgrading to the Business Plan at $12,000 grants multi‐event capabilities, cross‐event reporting, and an event listing page. For more advanced requirements, both the Enterprise and White Label Plans are available at custom prices, offering extensive customization including API access, branding removal, and tailored workflows. A free trial enables prospective users to evaluate the platform before commitment. Scalable options empower evolving event strategies.

Read more about Yapsody

Yapsody simplifies event management by guiding users through a three-step process—creating an account, configuring a payment gateway, and registering the event—thereby freeing up time for organizers to handle other critical tasks. This platform enables event creation from virtually anywhere and at any time, offering a flexible foundation for on-the-go management while allowing users to customize their online ticket store to reflect unique branding and event types. With support for 15 languages and over 170 currencies, Yapsody ensures a seamless global reach that bridges language and payment challenges. Additionally, features such as reserved seating and the real-time sales insights available through the YapStats mobile app further establish Yapsody as a robust, all-in-one solution for dynamic event registration and management.

Key Features of Yapsody
  • Event Creation & Management
  • Reserved Seating Management
  • Box Office App
  • Multiple Payment Gateway Options
  • Event Promotion & Marketing Tools
  • Comprehensive Reporting & Analytics
  • Mobile Accessibility
  • 24/7 Customer Support
Price of Yapsody

Yapsody provides a transparent, flexible pricing structure designed to cater to diverse event needs. The General Admission plan charges 59¢ plus 1.75% per ticket, offering fee pass-through options, fee-inclusive pricing, and direct payouts. For Reserved Seating, the rate is 98¢ plus 2.49% per ticket, with similar benefits and tailored seating capabilities. Organizers hosting free events avoid all ticketing fees, while non-profit organizations enjoy a generous 50% discount on monthly invoices. Although there is no clearly marked free trial option, free sign-up allows prospective users to test the platform’s features effectively.

Read more about Cvent

Cvent overview

Cvent is positioned as an all-encompassing solution that streamlines various aspects of event management for organizations of all sizes. It promises to simplify the planning process by consolidating registration, management, and follow-up into one integrated platform, making it a compelling option for prospective users in the event management space. The platform’s versatility speaks to those planning everything from small corporate meetings to large-scale conferences, offering an approach that adapts to diverse event needs. Overall, Cvent presents itself as a robust tool designed to reduce the complexity inherent in event organization while enhancing overall execution efficiency.

Key Features of Cvent
  • Robust event registration and management
  • Secure online payment processing system
  • Customizable event website creation tools
  • Efficient mobile event check-in solutions
  • Automated email communication and promotion
  • Insightful event reporting and analytics
  • Seamless API integrations and connectivity
  • Versatile virtual and hybrid events
Price of Cvent

Cvent tailors pricing to the specific demands of your events. The Professional Plan provides essential event management tools—secure data, detailed reporting, venue sourcing, and 24/7 support—ideal for moderate user needs. For organizations requiring advanced features, the Enterprise Plan offers unlimited logins, advanced branding, API integration, and comprehensive resource management capabilities. Both plans require a custom quote based on your requirements. To determine the best solution for your company’s event strategy, contact Cvent directly and request detailed pricing information. Prompt and knowledgeable support guarantees a seamless transition to the right plan.

Overview

Choosing the right IT service management (ITSM) solution can be challenging, especially when your business needs a system that truly fits its unique workflows and goals. If you’re currently considering ServiceTeam ITSM but feel uncertain whether it meets all your requirements, you’re not alone.

Many organizations face difficulties such as limited customization options, scalability issues, or complex user interfaces that slow down their service delivery. These challenges can impact productivity and the overall efficiency of your IT operations.

This article will guide you through alternative options to ServiceTeam ITSM, focusing on solutions that address common pain points like ease of use, flexibility, and integration capabilities. By exploring these alternatives, you’ll gain insights into features that can better support your team and enhance service management.

Reading on will help you make an informed decision, ensuring you select an ITSM platform that aligns with your business needs, improves operational efficiency, and ultimately boosts customer satisfaction.

What is ServiceTeam ITSM?

ServiceTeam ITSM is designed to integrate tightly with Microsoft Power Platform and Dynamics 365, making it ideal for organizations invested in Microsoft technologies. It provides ITIL-aligned best practices that help streamline IT operations through incident, request, problem, change, and release management.

The platform centralizes ticket tracking from multiple sources—including email, phone, and self-service portals—ensuring a consistent service delivery model. Agents benefit from intuitive dashboards and flexible workflows that highlight critical issues and reduce resolution times.

Automation is deeply embedded in the system, utilizing Power Automate to create automated workflows, escalate issues, and route tickets efficiently. Advanced integrations with PowerShell and Azure Runbooks enable complex automation scenarios. Furthermore, ServiceTeam ITSM supports collaboration between IT service desks and development teams, facilitating DevOps practices within the ticketing context.

User experience is a priority, with Productivity Panes offering a comprehensive view of all relevant ticket information without switching interfaces. The service portal consolidates knowledge base access, service request submission, and ticket tracking into a single user-friendly environment. The configuration management database (CMDB) supplies an extensive overview of services and assets, enhancing service mapping and operational insight.

Customization options abound, with configurable templates, fields, forms, and reporting tools, alongside multi-channel communication capabilities and third-party system integrations. This flexibility suits organizations aiming to modernize IT service management while remaining aligned with ITIL frameworks within a Microsoft-centric ecosystem.

For those exploring options beyond ITSM, it may be useful to consider the popular scheduling software that can complement service management efforts by optimizing resource allocation and task planning.

What to look for in ServiceTeam ITSM alternatives?

When considering alternatives to ServiceTeam ITSM, it is essential to focus on solutions that integrate smoothly with your existing technology stack. ServiceTeam ITSM is deeply embedded within the Microsoft ecosystem, leveraging tools like Dynamics 365, Power BI, Azure, and Teams to enhance automation and reporting capabilities. Choosing a platform that can connect with these or similar enterprise tools ensures efficient workflow automation and comprehensive business intelligence.

Process consistency is another critical factor. ServiceTeam ITSM offers ITIL-aligned workflows designed to standardize ticket management, escalation, and resolution. Alternatives should provide configurable frameworks supporting ITIL best practices while maintaining flexibility for agents to adapt processes as needed.

Agent productivity benefits greatly from user-centric design. ServiceTeam ITSM’s Productivity Panes consolidate relevant information into a single interface, minimizing context switching. Look for alternatives with customizable dashboards and intuitive navigation that promote seamless agent interaction and faster issue resolution.

Automation capabilities are vital for reducing manual tasks. ServiceTeam ITSM excels in automated ticket routing and escalation, integrating with external automation platforms like PowerShell and Azure Runbooks. Comparable tools should offer versatile workflow automation options to support collaboration between IT service desks and development teams.

Scalability and enterprise-wide service management are important for growing organizations. ServiceTeam ITSM supports multi-departmental environments with secure data compartmentalization and shared resources such as knowledge bases and request catalogs. Alternatives must enable cross-functional workflows and maintain confidentiality controls across scalable deployments.

Robust reporting and analytics drive continuous service improvement. ServiceTeam ITSM utilizes Power BI to deliver advanced, actionable insights. When evaluating other platforms, prioritize those with strong data visualization features that facilitate management reporting.

For organizations exploring broader technology options beyond ITSM, reviewing a list of the popular seo tools might provide useful perspectives on selecting tools that align well with overall digital strategy and analytics capabilities.

Frequently Asked Questions about ServiceTeam ITSM

What are the leading alternatives to ServiceTeam ITSM in 2025?

The top recommended alternatives include ServiceNow IT Service Management, Autotask, Freshservice, ClickUp, and Jira Service Management. These platforms are recognized for their robust IT service management capabilities and widespread adoption.

Are there both free and paid options among ServiceTeam ITSM alternatives?

Yes, many alternatives provide a mix of free tiers and paid plans, enabling organizations to select solutions that align with their budget and operational needs.

How do these alternatives enhance IT service management processes?

Most alternatives focus on streamlining core ITSM functions such as incident and asset management, alongside service desk operations, often adhering to ITIL best practices to improve efficiency and consistency.

Do any alternatives emphasize automation and workflow optimization?

Certain platforms like ServicePRO® and Vivantio prioritize automated workflows and enhanced process efficiency, which help reduce manual tasks and accelerate response times.

Can these alternatives integrate with other IT or business tools?

Many ITSM alternatives offer integration capabilities with third-party applications and APIs, allowing seamless connection with existing tools and systems within an organization’s technology stack.

What pricing models are common among ServiceTeam ITSM alternatives?

Pricing structures vary significantly, ranging from per-user monthly subscriptions to enterprise licensing. Additionally, several vendors provide free trials or free tiers to facilitate evaluation before commitment.

Are support and training resources typically available for these alternatives?

The majority of leading alternatives come with customer support, onboarding assistance, and training materials to ensure smooth implementation and user adoption.

Is customization possible with ServiceTeam ITSM alternatives?

Yes, numerous alternatives allow for customization of workflows, reporting, and user roles, enabling businesses to tailor the software to their specific operational requirements.

Are cloud-based deployments prevalent among these ITSM alternatives?

Most popular alternatives are delivered as cloud-based SaaS solutions, offering remote accessibility, continuous updates, and the scalability needed for distributed teams and evolving business demands.