Best Hornbill Service Manager Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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4.9 / 5

Read more about Birdeye

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

Key Features of Birdeye
  • Robust Customer Feedback Collection Tool
  • Advanced Sentiment Analysis and Insights
  • Centralized Multi-Platform Review Monitoring
  • Intelligent AI-Assisted Review Replies
  • Automated Review Generation Campaigns Engine
  • Comprehensive Online Reputation Scoring System
  • Competitive Benchmarking and Analytics Dashboard
  • Real-Time Alerts and Notification System
Price of Birdeye

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

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Read more about SurveySparrow

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

Key Features of SurveySparrow
  • Fully Extensive Customizable Brand-Aligned Surveys
  • Intuitive Drag and Drop Builder
  • Diverse Interactive Question Types Options
  • Insightful Real-Time Data Visual Dashboards
  • Comprehensive Reporting, Analytics, and Metrics
  • Dynamic Branching and Skip Logic
  • Automated Seamless Multi-Channel Survey Distribution
  • Enterprise-Grade Secure Survey Data Management
Price of SurveySparrow

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

Read more about QuestionPro

QuestionPro stands out as a powerful survey software solution, offering users rapid and efficient project execution through access to more than 350 ready-made survey templates and a dynamic analytics dashboard for real-time data insights. Its extensive survey creation tools simplify questionnaire design and enable instant distribution to pre-loaded contact lists, significantly cutting down on time and effort. Nonprofit organizations particularly benefit from its affordability, with free versions and substantial discounts available, while the platform’s support for over 100 languages ensures effective engagement across diverse markets. Additionally, advanced technical features such as intuitive survey logic, mobile optimization with offline capabilities, and seamless integration with major platforms enhance its appeal for organizations seeking comprehensive data collection and management tools.

Key Features of QuestionPro
  • Intuitive drag-and-drop Survey Builder
  • Over 80 advanced and standard Question Types
  • Conditional Logic including Branching and Skip Logic
  • Multi-Language Support for global reach
  • Real-Time Reporting with automated dashboards
  • Third-Party Integrations with Salesforce, Tableau, and more
  • Mobile Optimization with offline data collection
  • Custom Branding for surveys
Price of QuestionPro

The Essentials Plan is free, allowing one user to collect up to 200 responses per survey with basic features and 24/7 support. The Advanced Plan costs $99 per user monthly, billed annually, offering up to 25,000 responses yearly, enhanced survey options, and branding tools. For teams, the Team Edition charges $83 per user monthly with a minimum of five users, supporting 100,000 responses annually and adds collaboration features plus a dedicated account manager. The Research Suite requires contacting sales for custom pricing and includes advanced tools and professional services.

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SurveyPlanet

4.75 / 5

Read more about SurveyPlanet

SurveyPlanet emerges as an exceptionally user-friendly solution, offering a streamlined interface that empowers users of all technical backgrounds to design and deploy engaging surveys through intuitive drag-and-drop features. The platform provides an array of robust customization options, including diverse themes, images, and question types, which allow each survey to seamlessly reflect a brand’s identity or specific research objectives. Its advanced analytics capabilities deliver real-time insights and detailed reports—an essential asset for organizations eager to make swift, data-informed decisions. Moreover, with an accessible free version and competitively priced tiers for enhanced functionalities, SurveyPlanet stands as a versatile, cost-effective choice for those evaluating survey software solutions.

Key Features of SurveyPlanet
  • Unlimited Surveys for unlimited feedback
  • Unlimited Questions providing comprehensive insights
  • Email and SMS Notifications delivered
  • SSL Security ensuring data protection
  • Survey Embedding to enhance interactivity
  • Multi-Language Support for global reach
  • Team Collaboration for seamless workflows
  • API Access integrating advanced functionalities
Price of SurveyPlanet

SurveyPlanet accommodates users with a trio of distinct pricing plans. The Free Plan, costing nothing, provides unlimited surveys, basic customization, secure data, and an array of pre-written templates. The Pro Plan, priced at $20 monthly or $180 annually, expands functionality with exportable results, AI survey creation, custom themes, and enhanced notifications. Enterprise customers invest $350 per year to access team collaboration, advanced analytics powered by AI, branded survey URLs, API integration, and performance metrics tracking. Each plan simplifies survey management while offering tiered capabilities to match diverse organizational needs efficiently.

5

Formsite

4.65 / 5

Read more about Formsite

Formsite presents an appealing, cost-effective solution for businesses seeking an efficient and versatile tool for data collection, offering robust form-building capabilities without the hefty investment that custom software development demands. Combining a dynamic, user-friendly form builder with intricate functionalities—such as conditional logic and matrix-style questions—the platform enables organizations to craft complex forms effortlessly, even without any coding expertise, thereby accommodating a diverse range of operational needs. Its deep integration with services like Google Sheets and MailChimp streamlines data management, while comprehensive customization options and secure SSL encryption further bolster its appeal in today’s competitive business landscape.

Key Features of Formsite
  • Customizable Form Builder
  • Multi-page Forms
  • Conditional Logic
  • Integration with Payment Gateways
  • Secure Submissions
  • Save & Return Functionality
  • Analytics and Reporting
  • Custom Branding Options
Price of Formsite

Formsite’s pricing structure offers flexible options for diverse business needs. Its 14-day Professional free trial lets potential customers experience key features without a credit card. The Personal plan delivers basic forms and file storage suited for lighter tasks, while the Professional plan doubles capacities and provides branding removal if needed. Business and Business+ plans significantly expand form limits, file space, and workflow capabilities for growing enterprises. The Enterprise plan, with extensive form reach, ample storage, and multiple sub-user support, is designed for large organizations seeking robust, scalable functionality. Enjoy flexible scalability.

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Alchemer Survey

4.6 / 5

Read more about Alchemer Survey

Alchemer Survey stands out with its remarkable adaptability and extensive customization options, allowing users to design dynamic surveys through a diverse range of question formats and pre-built templates that cater to specific business needs. Its seamless integration with numerous third-party applications not only streamlines workflow processes but also enables the direct transfer of survey data into existing systems, such as CRM platforms. In addition, the platform's robust reporting and analytics capabilities empower users to perform intricate data analyses that support strategic decision-making with real-time insights. Complementing these features is its intuitive, user-friendly interface, which ensures that even those with minimal technical expertise can efficiently create and manage surveys, backed by comprehensive customer support.

Key Features of Alchemer Survey
  • Extensive Question Types
  • Advanced Logic and Branching
  • Flexible Reporting Options
  • Unlimited Surveys and Questions
  • Integration Capabilities
  • Real-time Reporting Dashboards
  • Custom Branding Options
  • Mobile Optimization
Price of Alchemer Survey

Alchemer Survey offers tiered pricing designed to suit evolving business needs. The basic Collaborator plan, at $49 per user monthly or $450 annually, provides unlimited surveys and 43 question types with essential reporting and email support. The Professional plan upgrades these features with advanced reporting, survey logic, and phone support for $149 monthly or $1,075 annually. The Full Access plan, costing $249 monthly or $1,895 annually, introduces advanced data analysis and priority support. For larger operations, the Business Platform requires a personalized quote, ensuring scalability with enterprise integrations. Overall appealing.

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Zoho Survey

4.6 / 5

Read more about Zoho Survey

Zoho Survey presents a user-friendly interface that makes creating custom surveys a seamless experience—even for those lacking extensive technical knowledge—through intuitive drag-and-drop features and a design process tailored to reflect your brand identity. With a broad array of question types, including rating scales, multiple-choice, and open-ended formats, the platform ensures that data collection is both comprehensive and adaptable to various research goals, while its branching logic personalizes the survey flow based on prior responses. In addition, robust analytics tools enable real-time interpretation of responses via detailed charts and graphs, thus expediting the discovery of trends and facilitating informed decision-making. Seamlessly integrating with other Zoho products and popular third-party applications, and offering versatile distribution options such as email, social media, and web embeds, Zoho Survey delivers a cost-effective, scalable solution designed to meet the feedback collection needs of any organization.

Key Features of Zoho Survey
  • Intuitive, User-Friendly Survey Creation Tool
  • Versatile, Customizable Survey Template Library
  • Effortless, Seamless Zoho CRM Integration
  • Robust, Powerful Multi-Language Survey Capabilities
  • Real-Time Reporting and Analytics Dashboard
  • Fully Mobile-Friendly Design for On-the-Go
  • Comprehensive Custom Branding and Visuals
  • Advanced Response Logic and Automation
Price of Zoho Survey

Zoho Survey pricing offers solutions for diverse company needs with four distinctive plans. The Free Plan provides basic features with up to 10 questions and 100 responses. The Standard Plan, at $25 per month billed annually, permits unlimited surveys, extended question limits, enhanced reporting, and custom branding. The Professional Plan at $50 monthly introduces advanced analytics, increased question capacity, and branching options. The Premium Plan, costing $100 per month billed annually, ensures unlimited surveys, refined logic, and API integration. A free trial is available, letting prospective customers explore key functionalities.

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Qualtrics CoreXM

4.55 / 5

Read more about Qualtrics CoreXM

Qualtrics CoreXM stands out with its robust analytics capabilities, enabling organizations to efficiently dissect both structured and unstructured data through advanced statistical tools and comprehensive reporting features that turn everyday survey responses into actionable intelligence. Prospective customers will appreciate the platform’s intuitive interface, which not only streamlines the survey creation process but also supports the development of detailed customer profiles for a more personalized feedback experience. Moreover, its seamless automation and multi-channel integration dramatically reduce the time needed to gather insights, while flexible templates and customization options ensure that the solution scales from small businesses to large enterprises without compromising functionality.

Key Features of Qualtrics CoreXM
  • Customizable Surveys for Tailored Research
  • AI-Powered Advanced Data Research Analytics
  • Instant Real-Time Data Collection System
  • Seamless Global Multi-Language Survey Support
  • Integrated Customizable Workflow Automation Tools
  • Dynamic Visual Reporting Dashboard Solutions
  • Robust Data Management and Governance
  • Seamless Enterprise System Integration Capabilities
Price of Qualtrics CoreXM

Qualtrics CoreXM pricing plans are tailored to distinct operational priorities. Digital-focused plans charge per survey response and other digital interactions, while customer care offerings factor in calls, chats, emails, and surveys. Location-based options rely on real-time review interactions. Employee modules compute fees per head, supporting engagement, lifecycle management, and workforce analytics. Strategic research, UX, and brand insights are priced per survey or interaction, and a 30-day Strategic Research trial is available. Complex custom pricing is offered for larger enterprises by direct consultation with Qualtrics. Each solution is designed for growth.

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Sogolytics

4.45 / 5

Read more about Sogolytics

Sogolytics emerges as an intuitive survey software designed to streamline the creation of professional surveys through a user-friendly interface and an impressive array of over 15 advanced question types, making it accessible regardless of one’s technical expertise. Its versatile distribution capabilities let users disseminate surveys via email, social media, and embedded links, thereby enhancing outreach and engagement on multiple fronts. With robust analytics tools that convert raw data into actionable insights, the platform empowers users to make informed decisions while maintaining a high standard of security through top-tier certifications for data privacy. Additionally, features like branching logic, save-and-edit options, and mobile compatibility ensure a flexible and efficient experience that meets the varied demands of organizations handling sensitive information.

Key Features of Sogolytics
  • Intuitive Drag-and-Drop Survey Creation Tool
  • Seamless Diverse Multi-Channel Survey Distribution
  • Custom Branding and Template Integration
  • Real-Time Response Tracking and Reporting
  • Data Export and Analysis Options
  • Robust Comprehensive Third-Party Tool Integrations
  • High Security ISO 27001 Compliance
  • Streamlined Email Invitation and Management
Price of Sogolytics

Curious about cost, Sogolytics offers a free Basic Plan with unlimited surveys, ideal for minimal usage. The Plus Plan costs $25/month when billed annually, unlocking unlimited questions, 1,500 responses monthly, AI survey creation, and multilingual support. Advanced users may prefer the Pro Plan at $66/month annually, supporting up to 20,000 responses, priority support, and enhanced logic options. The Premium Plan, at $99/month annually, further increases responses and offers dedicated phone support plus advanced data tools. Custom pricing is available through the Enterprise Plan with personalized feature sets for selected businesses.

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GetFeedback

4.45 / 5

Read more about GetFeedback

GetFeedback is positioned as an innovative software solution intended to assist prospective customers in finding a tool that meets their specific needs, although the available source does not supply additional details. Unfortunately, a connection error in retrieving the original content has left us without further factual information regarding its defining features or primary uses. What little is known suggests that GetFeedback is worth considering for those who are keen to explore modern solutions in this space. As we await more comprehensive data, this brief overview serves as an initial glimpse into a platform that may align with your software selection criteria.

Key Features of GetFeedback
  • Customizable Surveys with Brand Identity
  • Instant Real-Time Customer Feedback Response
  • Multi-Channel Survey Distribution Across Platforms
  • Extensive Library of Survey Templates
  • Robust and Advanced Data Analytics
  • Seamless Integration with CRM Systems
  • Fully Mobile-Optimized and User-Friendly Surveys
  • Efficient Automated Workflow-Triggered Response Actions
Price of GetFeedback

GetFeedback offers competitive and clear pricing aimed at satisfying different business requirements. The Professional Plan, at a monthly fee of $50, provides a suite of essential features including a single user account, web-based survey builder with customizable templates, email support, and advanced reporting to ensure robust survey logic and question piping. Meanwhile, the Team Plan escalates capabilities with a $200 monthly charge – integrating all Professional features with multiple user accounts, extended response limits, and team collaboration. A free trial permits exploratory access before commitment. Ideal for companies seeking scalable engagement.

Overview

Choosing the right software solution for managing your services can be a challenging task, especially when your current platform no longer meets your evolving needs. If you are considering alternatives to Hornbill Service Manager, it’s likely because you want a tool that better aligns with your specific requirements in service management.

Many prospective customers encounter issues such as limited customization, complex interfaces, or inadequate support when using their existing software. This can lead to inefficiencies and frustration in daily operations. Understanding these common pain points is crucial as you explore other options.

This article will guide you through key factors to consider when evaluating service management software alternatives. By focusing on usability, flexibility, integration capabilities, and customer support, you’ll be better equipped to find a solution that enhances your team’s productivity and satisfaction.

Reading this article will empower you to make an informed decision, helping you avoid costly mistakes and ensuring that your chosen platform genuinely supports your goals. You’ll gain clarity on what features matter most and how to prioritize them in your selection process.

What is Hornbill Service Manager?

Hornbill Service Manager offers a comprehensive cloud-based platform tailored to streamline enterprise service management across both IT and non-IT domains. Its standout feature is an intuitive self-service portal that delivers a consumer-grade experience, fully customizable to align with organizational workflows and user needs.

The service catalog functionality allows management of multiple internal service providers, making it a versatile choice for enterprises aiming to unify service delivery beyond traditional ITSM boundaries. Built on a codeless automation framework, Hornbill enables seamless process automation and integration with over a thousand applications, significantly reducing manual bottlenecks and speeding up service rollouts.

Automation and AI-driven enhancements empower service teams to shift from reactive firefighting to proactive management, amplifying productivity and operational efficiency. Integrated knowledge management supports both traditional documentation and collaborative knowledge capture, ensuring expertise is preserved and accessible across teams.

Hornbill’s configuration management database (CMDB) is central to managing incidents, problems, and changes, supported by real-time dashboards and analytics that provide deep visibility into service demand, performance metrics, costs, and customer satisfaction.

As a true SaaS offering, Hornbill delivers automatic, uninterrupted updates, backed by resilient infrastructure including near real-time backups, encrypted snapshots, and verified restoration processes to guarantee data availability and minimal downtime.

Its scalability and rapid deployment make Hornbill an effective solution for organizations seeking to modernize their service management landscape, eliminate legacy tools, and unify digital service experiences. For those exploring a broader range of options in reputation and service management software, reviewing a list of the popular online reputation management software may be beneficial to ensure the best fit for specific needs.

What to look for in Hornbill Service Manager alternatives?

When exploring alternatives to Hornbill Service Manager, it is essential to focus on platforms that support key ITSM features such as incident, change, and service request management, along with configuration management (CMDB), knowledge management, and automated workflows. Understanding which of these functionalities your organization relies on will help determine if a solution meets your IT-specific or broader enterprise service management needs.

Usability is another critical factor. Hornbill is praised for its intuitive interface and codeless customization, allowing non-technical users to easily tailor workflows and processes. Alternatives should ideally offer similar ease of configuration without requiring extensive coding, empowering your staff to adapt the system quickly.

Automation capabilities significantly impact operational efficiency. Hornbill excels in automating repetitive tasks and providing ready-to-use workflows that speed up service delivery. Prospective replacements must be assessed for their ability to support complex process automation and enable rapid deployment of new workflows without heavy development overhead.

Integration potential must not be overlooked. Although Hornbill supports various integrations, some users note difficulties connecting with certain third-party tools. A competitive alternative should ensure seamless interaction with existing systems, email platforms, and productivity suites to avoid workflow disruptions.

Robust reporting and analytics are fundamental for maintaining visibility over service performance. Hornbill offers customizable dashboards and reporting tools to track key metrics in real time. Any alternative solution should provide similar actionable insights and flexibility in reporting to support informed decision-making.

The presence of a consumer-style self-service portal combined with strong knowledge management capabilities is vital to reducing routine support demands. Hornbill’s portal and knowledge capture features enhance end-user experience and deflect common queries. Comparable platforms need to deliver accessible self-service options and collaborative knowledge bases for both internal teams and external customers.

Security and reliability underpin trust in any cloud-based ITSM tool. Hornbill utilizes redundant cloud infrastructure with encrypted backups and frequent data protection measures. Alternatives should match or exceed these standards to safeguard business continuity and sensitive information.

For organizations looking to expand their team’s expertise alongside evaluating software, reviewing the best it training platforms can provide valuable insight into the educational resources available to support IT service management competencies.

Frequently Asked Questions about Hornbill Service Manager

What are some popular alternatives to Hornbill Service Manager?

Widely recognized alternatives include Freshservice, ServiceNow IT Service Management, SysAid, Jira Service Management, SolarWinds Service Desk, Zoho Desk, Salesforce, EngageBay, ManageEngine ServiceDesk Plus, and Zendesk.

Why might organizations consider switching from Hornbill Service Manager?

Companies frequently explore other options to meet unique business demands, address pricing differences, improve ease of use, fulfill integration needs, or access more advanced IT service management features.

Are trial or free versions available for Hornbill Service Manager alternatives?

Yes, several alternatives like NinjaOne, Atera, and ManageEngine ServiceDesk Plus provide free trials, enabling businesses to test the solutions before making a commitment.

Which alternatives are best suited for small to midsize businesses?

Platforms such as Atera, HaloITSM, and ManageEngine ServiceDesk Plus are often recommended for their scalability and user-friendly design, fitting the needs of small and midsize companies.

Do these alternatives integrate well with existing business tools?

Most competitors support integration with popular business applications, facilitating seamless workflows and synchronization with systems like CRM, collaboration suites, and productivity tools.

How do Hornbill Service Manager alternatives compare in customer support?

Salesforce, Zendesk, and Zoho Desk stand out for their robust customer support, offering comprehensive documentation, live chat, training materials, and responsive service teams.

Are cloud-based options common among Hornbill Service Manager competitors?

Indeed, leading alternatives such as Freshservice, ServiceNow, and HaloITSM are predominantly cloud-based, providing flexible access and scalability suitable for distributed teams.

Which alternatives are known for ease of use and intuitive interfaces?

Freshservice and HaloITSM are praised for their straightforward, codeless interfaces that minimize the learning curve and enhance user experience.

In what industries are Hornbill Service Manager alternatives typically used?

These solutions find applications across diverse sectors including IT, customer support, engineering, marketing, and operations, thanks to their adaptable features and broad utility.

How do alternatives handle scalability for growing organizations?

Top competitors offer scalable platforms that efficiently accommodate rising numbers of users, service requests, and integrations, making them suitable for both expanding small businesses and large enterprises.