RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.
Key Features of RingCentral
Cloud-Based Business Phone System
Interactive Voice Response (IVR)
Automatic Call Recording
Business SMS and MMS
Video Meetings
Omnichannel Communication
AI-Powered Virtual Agents and Automation
Analytics and Reporting
Price of RingCentral
RingCentral MVP offers four plans, starting with Essentials at $19.99 per user per month (annual billing), including core phone features and unlimited US/Canada calls. Standard costs $27.99 and adds unlimited internet fax and popular tool integrations. Premium, priced at $34.99, includes advanced call handling, analytics, and CRM integrations. Ultimate, the top tier at $49.99, provides device status reports and unlimited storage. RingCentral Video has a free Video Pro plan for up to 100 participants, while Video Pro+ costs $11.99 with more features and a larger participant limit. Contact Center pricing requires direct inquiry.
2
GoTo Meeting
5 / 5
Read more about GoTo Meeting
GoTo Meeting offers a highly intuitive interface that simplifies the process of starting or joining virtual meetings, making it accessible for both hosts and participants. Its robust platform supports crystal-clear audio and video quality, accommodating up to 250 attendees without compromising performance, which suits a variety of business sizes. The software includes useful features such as screen sharing, interactive drawing tools, and virtual whiteboards that enhance communication, alongside smart transcription and note-taking capabilities to boost meeting productivity. Additionally, GoTo Meeting prioritizes security through encrypted, password-protected sessions and ensures broad device compatibility, allowing seamless collaboration across smartphones, tablets, and desktops.
Key Features of GoTo Meeting
HD Video Conferencing
Screen Sharing
Drawing Tools
Keyboard and Mouse Sharing
One-Click Meetings
Breakout Rooms
Cloud Recording
End-to-End Encryption
Price of GoTo Meeting
GoTo Meeting offers two annual subscription plans starting with the Professional Plan at $12 per organizer per month, allowing up to 150 participants. It includes unlimited video and audio meetings without time limits, plus screen sharing and chat. The Business Plan costs $16 monthly per organizer and supports up to 250 participants, adding meeting lock, free recording, and transcripts. Both plans include optional add-ons like toll-free numbers and GoTo Webinar. A 14-day free trial provides full feature access without payment details, ideal for testing before committing.
Zoho Webinar is presented as a comprehensive tool engineered to facilitate seamless online events with an emphasis on streamlined interactivity and effective audience engagement. The platform appears tailored to meet the evolving demands of digital communication, allowing for both small-scale and large-scale virtual sessions. Its feature set suggests a balance between intuitive usability and robust functionality—a combination that can potentially empower organizations to elevate their webinar delivery strategies. Overall, Zoho Webinar emerges as a dynamic contender among webinar solutions, offering a versatile framework that adapts to varied event-hosting scenarios.
Optimized Cross-platform Mobile Compatibility Experience
Price of Zoho Webinar
Zoho Webinar offers four distinct pricing plans tailored for diverse webinar needs. The free option, limited to one organizer, provides unlimited webinars with 100 attendees and essential interactive features. The Standard plan, at eight dollars monthly, upgrades capabilities with cloud recordings, extended durations, and enhanced user management. Moving up, the Professional plan at sixteen dollars monthly adds advanced analytics, live streaming, and extensive customization. Finally, the Enterprise option at sixty-six dollars monthly delivers exclusive features like custom domains, email customization, and department support for larger organizations. Simplicity drives buyer decisions.
GoTo Webinar is presented as a versatile solution designed to facilitate the hosting and management of online events. The platform’s structure emphasizes streamlined engagement, enabling users to connect with their audiences through interactive, digital sessions. Its design focuses on delivering an efficient, user-friendly experience, catering to organizations that need a dependable tool for both intimate presentations and larger-scale webinars. Overall, GoTo Webinar positions itself as a robust option for teams seeking a reliable platform to drive clear, organized communication.
Key Features of GoTo Webinar
Custom branded registration and emails
Advanced role-based access management controls
On-demand webinar recording for reuse
Tailored registration forms and insights
Interactive polls and surveys engagement
Comprehensive event analytics and reporting
Dynamic screen sharing live presentations
Mobile compatibility for seamless access
Price of GoTo Webinar
GoTo Webinar pricing offers four straightforward annual plans adapted for varying webinar requirements. The Lite Plan starts at $49, handling up to 250 participants with essential features like reporting and automated emails. The Standard Plan, for $99 annually, supports 500 attendees while adding custom branding and recording options. For more robust needs, the Pro Plan is available at $199 with unlimited storage, integrations and advanced video functionalities. The Enterprise Plan, priced at $399, scales to 3,000 participants, providing a premium suite including virtual events and extensive customization options. Reliable value.
5
Zoom
4.7 / 5
Read more about Zoom
Zoom has emerged as a powerful video conferencing solution, adept at supporting large-scale meetings with the capacity to host up to 1,000 participants on suitable plans, making it well-suited for webinars, conferences, and intra-organizational sessions. Its intuitive design streamlines the process of joining meetings—participants can simply click a link without needing to set up an account, thereby lowering the barrier to entry. The platform further enhances the meeting experience with high-quality audio and HD video capabilities, alongside robust collaboration features such as screen sharing and breakout rooms that promote focused group discussions. Additionally, seamless integration with tools like Google Calendar and Microsoft Outlook, coupled with a free tier offering unlimited meetings for up to 40 minutes, renders Zoom an appealing option for businesses and individual users exploring effective digital communication solutions.
Zoom offers a variety of pricing plans designed to suit different business needs. The Free Plan includes unlimited one-on-one meetings and offers group sessions with a 40-minute limit, accommodating up to 100 participants. The Pro Plan, with adjustable pricing based on usage, extends group meetings up to 30 hours and provides recording and management tools. The Business Plan increases capacity to 300 participants, adds custom branding, and premium support. For larger enterprises, the Enterprise Plan supports up to 500 or 1000 participants with advanced features and custom pricing. Visit website.
6
Google Meet
4.6 / 5
Read more about Google Meet
Google Meet’s deep integration with Google Workspace—with seamless connections to Calendar, Gmail, and Drive—ensures that prospective users can easily schedule and collaborate on meetings without disrupting their existing workflows. The platform’s browser-based design eliminates the need for additional downloads, offering an intuitive experience that caters to both occasional users and professionals seeking efficiency. With high-quality video and audio, along with features like real-time captioning, screen sharing, and breakout rooms, the tool is well-equipped to handle everything from intimate team discussions to large-scale webinars accommodating up to 1,000 participants. Enhanced security measures, including robust encryption protocols, further solidify its reputation as a reliable solution for organizations prioritizing both performance and data privacy.
Key Features of Google Meet
High quality video and audio
Seamless real-time screen sharing functionality
Seamless integration with Google Workspace
Built-in meeting recording with Drive
Robust security with end-to-end encryption
Comprehensive participant management and controls
Insightful attendance reports for meetings
Universal mobile access and compatibility
Price of Google Meet
Google Meet pricing is as versatile as it is straightforward, catering to companies of all sizes. The free plan allows unlimited meetings with 100 participants for 60 minutes per session, while the Starter plan is priced at $7 per user monthly, extending meeting durations and offering essential collaboration tools. For enhanced features and increased participant capacity, the Standard plan at $14 per user and the Plus plan at $22 per user deliver capabilities, including advanced controls and storage. Custom pricing is available for the Enterprise plan, requiring consultation from Google.
7
Webex Meetings
4.6 / 5
Read more about Webex Meetings
Webex Meetings delivers a powerful array of tools designed for businesses that demand secure, dependable, and intuitive virtual collaboration. Its robust security measures, including end-to-end encryption and strict compliance controls, make it an ideal option for organizations where safeguarding data is critical. The platform combines integrated audio, video, and content sharing capabilities accessible from any device, enabling teams to connect seamlessly from diverse locations without sacrificing quality. Additionally, intelligent features like automatic noise suppression, live transcription, and the Webex Assistant for real-time translations streamline meeting management, while advanced engagement options such as live polling, Q&A, and gesture recognition foster active participation and enhance interactivity.
Key Features of Webex Meetings
High definition video-first communication experience
Webex Meetings pricing spans a range of plans designed for diverse business needs. The free plan offers core features with 40-minute meetings and up to 100 participants. For a fee of $14.50 per license monthly, the Webex Meet plan extends meeting lengths to 24 hours and accommodates up to 200 participants, enhanced by advanced noise cancellation and cloud recording. The Webex Suite, at $25 per license per month, adds telephony and improved communications, while the Enterprise edition, available on request, scales to 1,000 participants with security options for growing organizations.
8
Dialpad Ai Meetings
4.55 / 5
Read more about Dialpad Ai Meetings
Dialpad AI Meetings stands out by offering a remarkably streamlined conferencing experience that eliminates the hassle of complicated downloads or cumbersome PIN requirements—users can launch meetings with a simple click from either a web browser or its dedicated app. Enhanced by AI-powered capabilities, the platform not only transcribes conversations in real time and distinguishes between speakers, but also distills comprehensive post-meeting summaries that underscore action items and key moments. Designed to accommodate both small team discussions and large gatherings of up to 1,000 participants, it further bolsters collaboration through features such as screen sharing, engaging virtual backgrounds, and interactive chat. Moreover, with robust security measures including end-to-end encryption and HIPAA compliance, Dialpad AI Meetings offers prospective customers a secure and efficient tool ideal for modern remote and hybrid working environments.
Key Features of Dialpad Ai Meetings
Instant and Frictionless One-Click Meeting Launch
High-Definition, Professional Video Quality
Real-Time, AI-Driven Live Transcription
Automated, Concise Post-Meeting Summary Emails
Smart, Action-Item Extraction and Tracking
Dynamic, Interactive Screen Sharing
Seamless, Effortless Integrations with Leading Popular Apps
Advanced, Secure, End-to-End Encrypted Communication
Price of Dialpad Ai Meetings
Dialpad Ai Meetings offers two distinct pricing plans designed for varying business needs. The Free plan, priced at $0, supports up to ten participants with a 45-minute cap and convenient features like screen sharing and audio recording, including basic security. In contrast, the Business plan comes at $15 per user monthly (annually billed) or $20 monthly; it accommodates up to 150 participants, extended five-hour sessions, and advanced AI features. Customers can also explore a free 14-day trial to evaluate enhanced support and administrative tools for scalable collaboration. Pricing remains transparent.
9
BlueJeans Meetings
4.4 / 5
Read more about BlueJeans Meetings
BlueJeans Meetings distinguishes itself with an exceptionally intuitive interface and user-friendly controls, making it accessible for users regardless of their technical expertise. The platform enhances virtual collaboration by offering high-definition video up to 1080p and Dolby audio, ensuring clear communication during meetings. Supporting large-scale events with up to 150,000 participants and integrating seamlessly with popular tools like Microsoft Teams and Slack, it effectively streamlines workflows. Additionally, its strong security features and reliable global connectivity, backed by Verizon, make it a dependable choice for organizations aiming to maintain smooth and secure remote communication.
Key Features of BlueJeans Meetings
High-Definition Video and Dolby Voice Audio
Seamless Cross-Platform Compatibility Across Devices
Effortless One-Click Meeting Scheduling
Advanced AI-Powered Smart Meeting Tools
Actionable Meeting Insights and Analytics
Robust Moderator Controls and Management
Cloud Recording, Streaming and Playback
Integrated Breakout Rooms for Collaboration
Price of BlueJeans Meetings
BlueJeans Meetings pricing is designed to suit a range of business requirements. The Basic plan is free, offering unlimited meetings for up to 25 participants with Dolby Voice clarity. The Pro plan costs $12.49 per host each month and supports up to 150 participants with 25 hours of recording. The Enterprise plan, at $16.66 per host monthly, accommodates 300 participants with unlimited recording, advanced analytics and live transcription. Both paid plans can be billed annually for a discounted $9.99 monthly rate, providing cost-effective flexibility for growing teams, ensuring seamless collaboration.
Although the source information provides only a minimal glimpse, ClickMeeting emerges as a webinar solution aimed at fostering engaging online interactions. It appears designed to support live events and meetings in a way that adapts to the varied needs of digital communicators. While the details remain sparse, prospective customers can view ClickMeeting as a platform that potentially bridges the gap between interactive content delivery and seamless online collaboration. This introductory perspective invites further exploration into how its adaptable design might integrate with diverse webinar requirements.
Key Features of ClickMeeting
Customizable branding for webinar rooms
Role-based access for secure management
High-definition recording for future playback
Custom registration integrated with CRM
Interactive live chat for engagement
Dynamic polls and surveys collection
Detailed event analytics for performance
Efficient scheduling with automated reminders
Price of ClickMeeting
ClickMeeting pricing offers distinct plans catering to varying webinar requirements. A 30-day free trial provides access to essential webinar features, with up to 25 attendees and basic recording. The Live Plan, starting at $32 per month (annual billing), emphasizes live meetings and scalable attendance. For those needing automation, the Automated Plan begins at $48 per month and includes enhanced storage with webinar automation. Enterprises can avail customizable solutions via the Enterprise Plan, featuring dedicated support and scalability. Each plan combines features and affordability to meet diverse business needs. Tailored solutions.
Overview
Choosing the right IT service management (ITSM) software can be challenging, especially when you're currently using Ivanti Neurons for ITSM and feel it might not fully meet your needs. Whether it's limitations in customization, scalability, or user experience, finding an alternative that aligns better with your organization's goals is crucial.
This article is designed to help prospective customers like you navigate the complex landscape of ITSM alternatives. We focus on what truly matters when selecting a solution, such as ease of integration, automation capabilities, and support quality.
By reading this article, you will gain clear insights into how to identify the best-fit ITSM software tailored to your unique requirements. This will empower you to make informed decisions that enhance your IT operations and improve service delivery.
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a comprehensive IT service management platform engineered to optimize and automate IT service delivery across the full lifecycle. It adheres to industry standards, holding certifications in 11 ITIL 4 practices, which ensures a solid and compliant foundation for scalable service management solutions.
The platform’s standout feature lies in its advanced automation capabilities. It incorporates both pre-ticket and post-ticket automation to proactively detect and resolve issues before they impact end users. This includes self-healing functions that independently address common endpoint problems like disk cleanup or recurring incidents, significantly cutting down the need for manual IT intervention. These automated processes accelerate incident response times and reduce operational costs while bolstering IT reliability and performance.
Ivanti Neurons for ITSM supports a modular and scalable setup, allowing organizations to begin with essential help desk and ticketing tools and gradually adopt more complex ITIL processes as they grow. Its wide-ranging service management features cover incident, problem, change, and release management, along with service asset and configuration management, knowledge management, and request fulfillment. Offered as a cloud-based solution, it ensures high availability and seamless access for geographically dispersed teams.
The emphasis on user experience is another key aspect, featuring AI-driven chatbots, self-service portals, and mobile access. These enable end users to independently resolve issues or request services efficiently, which improves satisfaction while easing the burden on IT personnel. Additionally, the platform’s no-code and low-code workflow design allows non-technical users to customize and adapt processes swiftly, fostering rapid deployment and ongoing service enhancements.
With its integrated approach to both IT service and asset management, Ivanti Neurons for ITSM can support complex and evolving organizational needs beyond IT alone. For those exploring a range of software options, consulting resources on the best lms tools can provide valuable insights into choosing complementary technologies that enhance overall enterprise efficiency.
What to look for in Ivanti Neurons for ITSM alternatives?
When exploring alternatives to Ivanti Neurons for ITSM, it’s essential to analyze both the software’s core strengths and your organization’s specific requirements. Ivanti excels with its self-healing automation, enabling automatic incident detection and resolution, proactive issue remediation, and streamlined workflows that minimize manual intervention and boost efficiency.
Assessing automation capabilities is critical. The platform supports intelligent automation before and after ticket creation and can generate knowledge base articles from recurring problems. Any alternative should provide comparable or superior automation features to maintain operational agility.
Ivanti Neurons covers a wide array of ITIL 4-certified processes, including incident, problem, change, and asset management, alongside service request fulfillment and knowledge management modules. Look for solutions that offer this breadth of ITIL support with modular flexibility, so you can adjust the system as your needs evolve.
User experience is a key differentiator. Ivanti’s AI-powered chatbots, customizable self-service portals, and mobile-friendly interfaces enhance employee satisfaction and reduce escalation rates. Alternatives must deliver equally intuitive self-service tools and seamless user interactions.
Flexibility in deployment and customization cannot be overlooked. Ivanti supports cloud, on-premises, and hybrid environments, complemented by no-code, drag-and-drop workflow design. This ensures easy adaptation without requiring programming expertise.
Robust reporting and analytics, combined with smooth integration to IT operations management tools, provide Ivanti users with actionable insights and comprehensive visibility into service delivery. Any competing platform should offer customizable dashboards and reporting features that align with your existing ecosystem.
For organizations interested in broader technology solutions beyond ITSM, especially those considering educational or training platforms, exploring lms for small businesses can provide valuable perspectives on scalable and user-friendly software options.
Frequently Asked Questions about Ivanti Neurons for ITSM
What are the most popular alternatives to Ivanti Neurons for ITSM?
The leading alternatives include Freshservice, ServiceNow IT Service Management, Jira Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus, SysAid, and Zoho Desk. These platforms are commonly adopted by organizations seeking comprehensive IT service management solutions.
Why do organizations consider alternatives to Ivanti Neurons for ITSM?
Many organizations explore other options due to limitations in user experience, missing features, pricing issues, or the need for more adaptable and user-friendly systems. Evaluating alternatives helps align ITSM tools with specific business demands.
How do pricing models of Ivanti Neurons for ITSM alternatives compare?
Pricing for most top competitors like ServiceNow, SysAid, and Cisco Secure Endpoint is typically customized based on company size and requirements, often needing direct consultation for quotes. Conversely, solutions such as Freshservice and Jira Service Management sometimes provide transparent tiered pricing available online.
Are there free or open-source options among Ivanti Neurons for ITSM alternatives?
While fully open-source enterprise ITSM tools are rare, some alternatives like certain Jira Service Management tiers and Zoho Desk offer free plans with limited functionalities suitable for basic needs.
Which Ivanti Neurons for ITSM alternatives are best suited for small and midsize businesses?
Freshservice, Zoho Desk, and SysAid are often recommended for SMBs due to their user-friendliness, scalability, and affordable entry points. These platforms simplify deployment and management for growing organizations.
How do Ivanti Neurons for ITSM alternatives differ in terms of user experience and interface?
Alternatives like Freshservice and Jira Service Management are known for their modern, intuitive interfaces and straightforward setup. In contrast, platforms such as ServiceNow offer extensive capabilities but come with a steeper learning curve and complexity.
Do Ivanti Neurons for ITSM alternatives integrate well with other business applications?
Most prominent alternatives provide wide-ranging integration options with popular tools including CRM systems, email platforms, collaboration software, and monitoring solutions, enhancing workflow efficiency.
How do customer support and community resources compare among Ivanti Neurons for ITSM alternatives?
ServiceNow and Freshservice stand out for their robust customer support, comprehensive documentation, and active community forums, which facilitate quicker issue resolution and onboarding.
Are there alternatives tailored to specific industries or compliance requirements?
Some ITSM providers, including BMC Helix ITSM and ServiceNow, offer industry-focused modules and compliance features catering to sectors like healthcare, finance, and government, addressing rigorous regulatory standards.
What does the migration process from Ivanti Neurons for ITSM to an alternative involve?
Vendors generally supply migration tools, data import/export capabilities, and onboarding support to assist transitions. The complexity and duration depend on the amount of data and integration depth involved.
In evaluating SaaS software, a comprehensive and structured methodology
ensures a fair and accurate comparison across key metrics.
This approach focuses on the most critical aspects that affect user
experience, functionality, and business value.
The following metrics—general features, cost, customer service, integrations,
and mobile support—are evaluated to provide a holistic
view of each software solution’s strengths and weaknesses. These metrics
are selected based on their direct impact on software
usability, scalability, and long-term effectiveness for businesses.
General Features (40%)
This metric evaluates the core functionalities and tools the software offers.
It involves assessing the comprehensiveness of
the features, their relevance to the target users, and the ease of use.
This is important because robust and well-designed
features determine the software’s overall utility
and efficiency in solving user problems.
Cost (15%)
Cost analysis focuses on pricing models, value for money, and scalability.
It’s crucial to evaluate whether the software’s
features justify its price, considering different plans for small and
large organizations. This is vital for businesses to
ensure they invest in cost-effective solutions that fit their budget.
Customer Service (15%)
This evaluates the responsiveness, quality, and availability of customer
support, including channels like chat, email,
or phone. Good customer service is essential for troubleshooting and
ensuring smooth software usage, which reduces downtime
and frustration for users.
Integrations (15%)
This examines how well the software integrates with third-party tools
(e.g., CRM, payment systems, collaboration apps).
Seamless integrations are key for creating a unified workflow and
enhancing productivity by connecting multiple systems,
which is crucial for operational efficiency.
Mobile Support (15%)
Mobile support assesses the software’s functionality and performance on
mobile devices, including apps and mobile web versions.
With increasing remote work and on-the-go usage, strong mobile
support is critical to ensure users can access and utilize
the software effectively, regardless of location.