Best Freshdesk Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

5 / 5

Read more about monday

Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.

Key Features of monday
  • Visual Board Structure
  • Customizable Columns
  • Multiple Board Views
  • Automations
  • Integrations
  • Dashboards and Reporting
  • Time Tracking
  • Mobile App Support
Price of monday

monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.

2

4.9 / 5

Read more about WorkBright

WorkBright emerges as a potential option for businesses scouting onboarding software, although the source did not supply a detailed overview of its core functionality. In the absence of specific data, it’s positioned as a contender in a competitive field where simplifying new hire processes is paramount. Prospective customers are encouraged to seek additional insights that further explain how WorkBright might streamline the administrative challenges of onboarding.

Key Features of WorkBright
  • Remote I-9 Verification Process
  • Mobile-Optimized Smart I-9 Interface
  • Automated E-Verify Submission Integration
  • Secure Digital E-Signature Capabilities
  • User-Friendly, Self-Service, Comprehensive New Hire Onboarding Portal
  • Automated Onboarding Workflows and Notifications
  • Fully Mobile and Responsive Compatible Platform
  • Industry-Leading, Robust, High-Security Data Protection System
Price of WorkBright

WorkBright offers diverse plans designed for efficient onboarding across business sizes. The Smart I-9 Starter, starting at $79 per month, suits firms with up to 100 hires by streamlining compliance. For larger companies, Smart I-9 Growth at about $133 and Starter I-9 Premium at $167 deliver additional controls and integrations. HR Onboarding series targets firms with sophisticated needs, with entry solutions at $142 and advanced versions at approximately $200 and $250 monthly. A 60-day risk-free trial encourages assessment, while personalized pricing details are available upon contacting WorkBright for further evaluation.

3

Mobile Text Alerts

4.8 / 5

Read more about Mobile Text Alerts

Mobile Text Alerts serve as a pivotal channel for instantly communicating time-sensitive notifications directly to mobile devices. Designed to foster a proactive connection with audiences, they ensure that essential updates and alerts reach customers without delay. For those evaluating Proactive Notification Software, mobile text alerts offer a straightforward yet effective mechanism to enhance timely engagement and maintain an active communication flow. Overall, this feature exemplifies a commitment to responsive interaction in today’s fast-paced digital environment.

Key Features of Mobile Text Alerts

Explore these essential Mobile Text Alerts capabilities designed for proactive notifications, optimized for businesses seeking efficient, timely, and engaging customer communication while streamlining everyday interactions.

  • Bulk SMS
  • Two-Way Text Messaging
  • Text Scheduler
  • Automatic Replies
  • Transactional SMS
  • Reporting
  • Automation
  • Mobile App
Price of Mobile Text Alerts

Mobile Text Alerts pricing spans a broad range tailored to businesses with diverse messaging requirements. Begin with a no-cost 14-day trial delivering 50 messages. The Basic plan offers 500 monthly texts, while the Starter plan raises capacity to 1,000 texts with additional keywords. For moderate usage, the Standard plan provides 2,000 monthly messages. Larger needs are met with the Professional, Plus, Premium, and Elite plans, gradually increasing message volume. For unique high-demand cases, an Enterprise plan is available with custom pricing. Annual or month-to-month billing options provide additional flexibility today.

4

4.75 / 5

Read more about OnPay

OnPay is designed as a streamlined solution for managing payroll, offering a blend of efficiency and user-friendly design that caters to businesses of diverse sizes. It simplifies the essential functions of payroll processing while maintaining an adaptable framework that can transform routine tasks into intuitive operations. With its ability to manage computations and deductions with ease, OnPay strives to relieve organizations of the administrative burdens that often complicate payroll management. Overall, it stands as an attractive option for companies in search of a reliable payroll software solution that blends clarity with practical performance.

Key Features of OnPay
  • Unlimited, On-Demand Payroll Runs
  • Automated Tax Filing and Payments
  • Direct Deposit and Payment Flexibility
  • W-2 and 1099 Tax Processing
  • Employee Dedicated Self-Service Data Portal
  • Custom Reporting and Dashboard Insights
  • Seamless Multi-State Payroll Processing Capability
  • Transparent Pricing, No Hidden Fees
Price of OnPay

OnPay provides a clear pricing plan at $40 per month plus an additional $6 per employee. Unlimited pay runs and essential tax filings, including W-2s and 1099s, accompany integrated HR tools. Users benefit from connections with accounting software like QuickBooks and Xero, alongside complimentary onboarding and previous-provider migration assistance. A free trial further enables evaluation of the fully inclusive payroll package. The plan’s straightforward fee structure and comprehensive offerings suit small to medium-sized businesses seeking effective, cost-transparent payroll solutions. This simple model ensures predictable budgeting while delivering essential payroll support.

Read more about Multiplier

Multiplier is a dynamic solution designed to streamline payroll operations in a global context, offering businesses the ability to manage multi-country payroll complexities with a blend of simplicity and sophistication. Its adaptable framework supports diverse regulatory environments, ensuring that companies can achieve compliance effortlessly while maintaining operational efficiency. By balancing robust automation with an intuitive interface, Multiplier serves as a compelling option for those seeking to optimize payroll processes on an international scale. The system’s innovative approach promises not only enhanced control over payroll tasks but also the agility needed to navigate the evolving landscape of global financial management.

Key Features of Multiplier
  • Efficient Multi-Currency Payroll Entry System
  • Automated Multi-Country Tax Calculation
  • Direct Deposit Banking Options
  • Real Time Compliance Tracking & Reporting
  • HCM and HRMS Compatibility Integration
  • Multi-Language and Multi-Currency Global Support
  • Integration with Third-Party Payroll Applications
  • Robust Global Reporting and Analytics Suite
Price of Multiplier

Multiplier’s pricing models cater to companies seeking effective multi-country payroll solutions. The freelancer plan starts at $40 per month, facilitating global payments through multi-lingual contracts, international payroll, and 24/7 customer support. For full-time employees, the pricing begins at $400 per month and includes benefits administration along with expense and leave management in addition to the core features. Interested users can also try a 30-day free trial without needing a credit card. These straightforward, value-driven pricing plans help businesses manage payments across borders with ease and efficiency. They drive global success.

6

Insightful

4.7 / 5

Read more about Insightful

Insightful emerges as an employee monitoring solution designed to provide businesses with a comprehensive yet accessible tool for overseeing workforce productivity. Its approach combines intuitive design with robust functionality, ensuring that managers can glean actionable insights without wading through overwhelming data. As a solution tailored for modern work environments, Insightful promises to balance effective monitoring with ease of use, appealing to organizations seeking clarity and efficiency in their oversight processes. Overall, it positions itself as a promising option for companies looking to enhance workplace transparency while maintaining high standards of operational effectiveness.

Key Features of Insightful
  • Advanced Comprehensive Time Tracking Solution
  • Intelligent Automated Idle Time Detection
  • Detailed Real-Time Activity Monitoring Software
  • Robust Data-Driven Productivity Analytics Engine
  • Instant Real-Time Productivity Alert System
  • Fully Customizable Interactive Dashboard Views
  • Seamless Automated Exportable Reporting Features
  • Powerful Comparative Analytics and Benchmarking
Price of Insightful

Insightful offers pricing plans for employee monitoring. The Productivity Management plan starts at $6.40 per seat monthly, enabling teams to boost productivity with features like stealth monitoring and real-time tracking. The Time Tracking plan, at $8.00 per seat monthly, emphasizes detailed time insights and efficient scheduling. For deeper workflow analysis, Process Improvement is available at $12.00 per seat monthly, streamlining resource management. Enterprises needing features and dedicated support can request a custom quote for cloud or on-premise solutions. Free trials are readily offered for the first three plans, ensuring evaluation.

7

4.6 / 5

Read more about Workable

Workable emerges as a recruitment solution designed to support companies in managing their hiring processes with a clear focus on optimizing core HR functions. Its platform is tailored for organizations seeking to streamline recruitment, promising an approach that simplifies complex workflows while keeping the hiring strategy at its core. With an emphasis on user accessibility and efficiency, Workable presents itself as a tool that prospective core HR software customers can consider when looking to enhance their overall human capital management. This overview invites businesses to explore a solution that bridges the gap between technological innovation and everyday HR needs.

Key Features of Workable
  • Comprehensive HR Information System Solution
  • Employee Dedicated Self-Service Portal Platform
  • Fully Integrated Time-Off Management System
  • Seamless Payroll Processing and Integration
  • Comprehensive Advanced Reporting and Analytics
  • Efficient Applicant Tracking System (ATS)
  • Robust Performance Review Tools Suite
  • Secure Audit Trails and Logs
Price of Workable

Workable offers a neatly arranged pricing structure suited for core HR needs. Their Free Trial provides the entire platform for 15 days at no cost and without a credit card. The Starter Plan, at $149 monthly, supports occasional hiring with essential features like up to two active jobs. More intensive hiring requires the Standard Plan (starting at $313 monthly), adding tools such as employee onboarding and e-signatures. For strategic hiring scenarios, the Premier Plan (from $628 per month) extends support with advanced features like texting, video interviews, and payroll integration.

8

4.55 / 5

Read more about Pinpoint

Pinpoint emerges as a solution positioned within the applicant tracking systems space, aiming to address the complexities of modern recruitment. Its design suggests an emphasis on precision and a streamlined approach to candidate management, qualities that resonate with organizations seeking clarity in their hiring process. Prospective users can expect a tool that is engineered to simplify recruitment workflows while targeting the intricate needs of talent acquisition teams. Although detailed features are not outlined here, Pinpoint’s conception hints at a commitment to enhancing the efficiency and effectiveness of applicant tracking.

Key Features of Pinpoint
  • Fully Branded, Customizable Careers Website
  • Multi-Channel Job Board Advertising Software
  • Customizable, User-Friendly, Modern Online Application Forms
  • Efficient Global Job Requisition Management System
  • Streamlined Candidate Communication Management
  • Fully Integrated Interview Scheduling Software
  • Advanced Automated Resume Parsing
  • Dynamic, Customizable Real-Time Analytics Dashboards
Price of Pinpoint

Amazon Pinpoint pricing is highly flexible with a pay-as-you-go model that suits evolving recruitment needs. For example, the first 5,000 targeted endpoints and 100 million events are free, allowing ATS users to test candidate communications without upfront costs. Beyond these limits, charges are nominal, costing $0.0012 per additional endpoint and $0.000001 for each further event. In-app messaging enhances candidate engagement with free initial API requests, while optional deliverability monitoring and dedicated IPs provide advanced capabilities. This transparent, usage-based pricing ensures scalability for growing talent acquisition efforts, meeting diverse recruitment demands.

9

4.55 / 5

Read more about Teamtailor

Teamtailor presents itself as a modern recruitment solution designed with the needs of applicant tracking in mind, streamlining key elements of candidate management and process efficiency. With a focus on intuitive design and adaptable workflows, it promises to support organizations at every stage of their hiring journey. The platform emphasizes the importance of a tailored approach to recruitment, ensuring that both user experience and process optimization are prioritized. In essence, Teamtailor stands as a compelling option for businesses looking to modernize their talent acquisition strategies.

Key Features of Teamtailor
  • Customizable Job Posting with Consistent Templates
  • Automated Parsing of Candidate Resumes
  • Tailored and Customizable Hiring Flows
  • Candidate Evaluations Using Scorecards
  • Comprehensive Visual Candidate Management Dashboards
  • Robust Comprehensive Analytics and Reporting Tools
  • Integrated Career Site Builder
  • Seamless Mobile Accessibility for Recruitment
Price of Teamtailor

Teamtailor does not disclose any publicly available pricing information. Prospective ATS customers must contact the vendor directly to learn about available pricing plans, potential usage-based or per-seat billing setups, and any custom options to suit specific recruitment needs. With no clear details on costs or features provided upfront, reaching out to Teamtailor’s sales team is the best way to obtain accurate, up-to-date information tailored to your organization’s applicant tracking system requirements.

Read more about Remote

Remote offers a dynamic solution tailored for businesses seeking to excel in the realm of global employment platforms, bridging the challenges of remote work with innovative, streamlined functionalities. With a design intent focused on managing widely dispersed teams, its flexible framework enables organizations to navigate cross-border employment considerations with relative ease while optimizing their operations. The platform’s approach, characterized by a blend of robust compliance measures and intuitive management tools, ensures that companies can confidently transition to a remote work model without being overwhelmed by complexity. As prospective customers explore options in global employment technology, Remote stands out as a candidate that marries comprehensive remote workforce management with the strategic demands of an ever-evolving digital economy.

Key Features of Remote
  • User, Role, and Access Management
  • User-Friendly Employee Self-Service Web Portal
  • Comprehensive Employee Benefits Manager System
  • Streamlined Payroll Data Entry Process
  • Reliable Secure Direct Deposit Service
  • Automated Tax Filing and Payment
  • Seamless Full Software Integration Capabilities
  • Robust Real-Time Reporting and Analytics
Price of Remote

Remote provides two pricing models tailored to different global employment needs. The Contractor Management plan is priced at $29 per month, focusing on compliant onboarding and payments for international contractors with features such as multi-currency payroll, legal compliance, and dedicated customer support. In contrast, the Global Employment plan, starting at $599 per month, covers end-to-end local employment processes including benefits administration, statutory reports, and third-party payments, with full delegation of legal responsibilities. A 7-day free trial is offered for both, requiring no credit card. Pricing remains transparent.

Overview

Choosing the right help desk software is crucial for any business aiming to deliver exceptional customer support. While Freshdesk is a popular option, it may not always align perfectly with every company’s unique needs or budget constraints. Prospective buyers often face challenges such as limited customization, complex pricing models, or features that don’t quite match their workflow.

This article is designed to guide you through a variety of Freshdesk alternatives, helping you find a solution that fits your specific requirements. By exploring different options, you’ll gain insight into features that could better streamline your support process, improve team collaboration, and enhance customer satisfaction.

Reading this will empower you to make a well-informed decision, avoiding costly mistakes and ensuring you invest in software that truly supports your business goals. Whether you need something more flexible, affordable, or user-friendly, this overview will provide the clarity you need to move forward confidently.

What is Freshdesk?

Freshdesk is a cloud-based platform designed to streamline customer support by centralizing inquiries from email, chat, phone, and social media into one manageable interface. Its user-friendly design enables teams to create, assign, and prioritize tickets with ease, while automation features like scenario workflows and task routing minimize repetitive tasks and ensure efficient handling by the right agents.

The software excels in multi-channel integration, allowing agents to access full customer histories without toggling between different platforms. Collaboration is enhanced through shared updates and team communication tools, fostering quicker resolution of complex issues.

Self-service options include a customizable help center where customers can access knowledge bases, FAQs, and community forums, significantly reducing the volume of direct support requests. This environment also promotes customer engagement and peer assistance, while equipping agents with quick access to relevant information.

Freshdesk provides robust analytics and reporting capabilities, delivering insights on customer satisfaction, agent efficiency, and ticket trends. These metrics enable organizations to identify operational bottlenecks and optimize resource allocation. The platform’s integrations with other business systems support tailored workflows and scalability, catering to growing enterprises.

Designed for businesses of all scales, Freshdesk supports global operations with features such as multi-language interfaces and time zone management, making it a versatile choice for diverse customer service environments. For those evaluating help desk software options, exploring alternatives in the list of the popular accounting software for schools may provide valuable insights into complementary tools and solutions.

What to look for in Freshdesk alternatives?

When evaluating alternatives to Freshdesk for help desk software, it is essential to start by identifying your organization’s critical needs. Central to this is robust ticket management that supports capturing, assigning, and tracking requests from multiple channels such as email, chat, social media, and phone within a single interface.

Automation capabilities are equally important. Look for platforms that enable automated ticket routing, prioritization, notifications, and escalation to cut down manual intervention and speed up response times.

Self-service features also play a vital role in reducing support load. Effective solutions offer comprehensive knowledge bases, community forums, and customizable portals that empower customers to find answers independently.

Integration with existing business tools is crucial for maintaining smooth operations. Choose software that can seamlessly connect with your current technology stack without adding complexity or disruption.

Detailed reporting and analytics are necessary to track key performance indicators such as response speed, customer satisfaction, and agent efficiency. These insights help fine-tune support workflows and enhance team productivity.

Scalability should be considered to ensure the platform grows with your organization, accommodating everything from small teams to enterprise-level demands.

For companies with a global presence, support for multiple languages and features tailored to distributed teams must be a priority to deliver consistent service worldwide.

For those also interested in optimizing appointment management alongside customer support, exploring the ranking of the top appointment scheduling softwares can provide valuable insights into complementary tools that enhance operational efficiency.

Frequently Asked Questions about Freshdesk

What are the most popular alternatives to Freshdesk?

The leading competitors to Freshdesk include Zendesk, Zoho Desk, Intercom, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, HappyFox, Front, Kayako, and BoldDesk.

How do Freshdesk alternatives compare in terms of pricing?

Pricing among alternatives varies widely. Some options like Zoho Desk and Desk365 start affordable at around $12 to $18 per user monthly, while enterprise-level platforms such as Salesforce Service Cloud and Kustomer often exceed $100 per user per month. Most providers feature tiered pricing and offer free trials.

Are there Freshdesk alternatives that offer a free plan?

Yes, several competitors including Zoho Desk, HubSpot Service Hub, Tidio, and Crisp have free plans, typically with limited capabilities, making them suitable for startups or very small teams.

Which Freshdesk alternatives are best for small and medium businesses?

Platforms like Enchant, Help Scout, Kayako, and Groove focus on simplicity and scalability, catering well to the needs of small and medium-sized businesses.

Can Freshdesk alternatives integrate with popular business tools?

Most top alternatives support extensive integrations with various business applications such as CRM systems, messaging platforms, and e-commerce tools, enabling smooth automation of workflows.

Do Freshdesk alternatives support omnichannel communication?

Many options, including Enchant, Zendesk, and Zoho Desk, provide omnichannel capabilities, allowing management of customer interactions across email, chat, phone, and social media through a unified platform.

Are there Freshdesk alternatives suitable for specific industries?

Certain platforms specialize in industry-specific needs. For example, HappyFox targets legal firms, LiveAgent focuses on hospitality, and Outvio serves eCommerce and logistics sectors.

How easy is it to migrate from Freshdesk to an alternative?

Most major alternatives offer migration assistance or dedicated tools to transfer data, tickets, and workflows from Freshdesk, ensuring minimal disruption during the switch.

Do Freshdesk alternatives offer robust reporting and analytics?

Alternatives like Enchant, Zendesk, and Salesforce Service Cloud deliver comprehensive analytics and reporting features, helping teams track performance and customer satisfaction effectively.

What level of customer support do Freshdesk alternatives provide?

Top competitors typically offer a range of support options, including knowledge bases, live chat, and onboarding help, with some providing dedicated account managers for larger clients.

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