Best ServiceNow Customer Service Management Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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Read more about NoviSign Digital Signage

NoviSign Digital Signage presents itself as a comprehensive platform designed to simplify and enhance the management of digital display content. Its approach seeks to streamline the way businesses communicate visually, offering a dynamic solution that adapts to various use cases and environments. By focusing on efficient content distribution and ease of use, NoviSign appears to position itself as a compelling option within the digital signage software space. Ultimately, its design seems intent on balancing robust functionality with an intuitive user experience to meet the diverse needs of prospective customers.

Key Features of NoviSign Digital Signage
  • Cloud-based digital signage content management.
  • User-friendly online studio design interface.
  • Drag-and-drop widgets for content creation.
  • Extensive customizable template library selection.
  • Precise content scheduling and automation.
  • Real-time updates and proof-of-play reports.
  • Multi-platform support with synchronized playback.
  • API access and third-party integration.
Price of NoviSign Digital Signage

NoviSign Digital Signage pricing offers two straightforward plans. The Business Plan requires a commitment of $20 per screen per month, billed annually, and delivers an extensive suite of features including file conversion, generous storage, ad-free experiences, and performance metrics. Meanwhile, the Evaluation Plan provides a one-month free trial that offers a scaled-down set of capabilities, enabling prospective users to experience core functionalities without financial commitment. Each plan addresses diverse needs, making it easier for companies to select an option that matches their display demands while keeping budgeting simple and transparent.

Read more about TelemetryTV Digital Signage

TelemetryTV Digital Signage is presented as a contemporary software solution, aiming to make the management and display of visual content both efficient and adaptable for its users. Although the available source details are sparse, the platform is implied to support dynamic content delivery across various screens, hinting at a seamless approach to managing information dissemination in fast-paced environments. Its design appears to focus on flexibility and ease of implementation, essential for organizations exploring digital signage solutions tailored to modern business needs. Ultimately, prospective customers seeking an innovative and reliable digital signage system may find TelemetryTV a compelling option to consider.

Key Features of TelemetryTV Digital Signage
  • Remote Cloud-Based Content Management Platform
  • Dynamic Content Scheduling and Expiration Capability
  • Efficient Multi-User Access Management System
  • Integrated Built-In Media Editor Tool
  • Advanced Synchronized Screen Grouping Module
  • Comprehensive Real-Time Network Reporting Analytics
  • Engaging Interactive Touchscreen Experiences
  • Robust Scalable Cloud-Based Digital Infrastructure
Price of TelemetryTV Digital Signage

TelemetryTV pricing offers flexible plans. The Entry plan costs $8 per device monthly on annual terms or $9 on a monthly subscription, providing core features without device minimums. The Core plan, at $13 or $15 per device monthly, adds scheduling and API access. The Elite plan at $16 per device monthly requires ten devices minimum, while the Enterprise plan is $35 per device monthly (minimum 100 devices). The Network plan at $9 monthly suits large deployments (minimum 500 devices). A 30-day free trial with Elite features is available right now.

3

Yodeck

4.8 / 5

Read more about Yodeck

Yodeck overview: Yodeck is presented as a digital signage solution designed to help businesses manage and deliver engaging visual content. Its overall concept emphasizes a straightforward yet effective approach to arranging display content, though specific details remain limited. The platform appears geared toward simplifying digital communications, potentially making it an attractive option for organizations looking to modernize their visual outreach. While not all particulars are available from the source, the general premise suggests Yodeck offers a streamlined tool for dynamic digital signage efforts.

Key Features of Yodeck
  • Remotely manage digital signage content.
  • Schedule precise, targeted content displays.
  • Collaborate with full multi-user access.
  • Support diverse media formats seamlessly.
  • Engage viewers with interactive playlists.
  • Enable uninterrupted offline playback capability.
  • Integrate through robust API access.
  • Operate via a user-friendly interface.
Price of Yodeck

Yodeck’s pricing is built to scale and adapt to varied business needs. Start with a Free Plan granting access to full features on one screen. For small to medium endeavors, the Basic Plan costs $8 per screen each month, while advanced analytics and scheduling command $11 monthly per screen under the Premium Plan. The Enterprise Plan, priced at $15 per screen each month, offers enhanced security, custom roles, and integration options. A free trial lets users test the platform on one screen indefinitely before upgrading. Flexible pricing meets every requirement.

Read more about ScreenCloud Digital Signage

ScreenCloud Digital Signage emerges as a dynamic platform engineered to streamline the creation and management of visual content across multiple displays. It positions itself as a tool that simplifies the process of delivering engaging communications, making it an attractive option for businesses intent on elevating their digital communication efforts. This product is presented as a solution for enterprises looking to maintain agile and visually compelling digital content without the hassle of overly complex management systems.

Key Features of ScreenCloud Digital Signage
  • Remote Digital Content Management
  • Advanced Real-Time Content Scheduling Engine
  • Collaborative Multi-User Access Control System
  • Broad Versatile Media Formats Support
  • Universal Hardware Agnostic Display Integration System
  • Comprehensive Remote Device Management Tools
  • Highly Optimized Mobile Management Interface
  • Extensive Built-In App Integrations Library
Price of ScreenCloud Digital Signage

ScreenCloud Digital Signage offers flexible pricing for various business needs. The core plan starts at $20 per screen per month, without a minimum requirement, and is ideal for essential digital displays. The pro plan, at $30 per screen per month with a minimum of five screens, provides advanced features including audit logs and key integrations. The enterprise plan starts at $40 per screen per year with a minimum requirement of 35 screens, offering premium support and management tools. A free trial allows potential customers to explore these solutions risk-free today.

5

Atmosphere TV

4.75 / 5

Read more about Atmosphere TV

Atmosphere TV is introduced as a promising solution within the realm of business entertainment software, potentially offering dynamic capabilities tailored to professional environments. Although the source material does not present a detailed overview, the product is suggested to align with the innovative needs of businesses seeking to integrate engaging entertainment elements into their operations. Prospective users can look forward to a software solution that appears geared toward enhancing workplace media experiences while promising to evolve with the dynamic demands of the business sector.

Key Features of Atmosphere TV
  • Remote and effortless content management
  • Scheduled delivery for time-sensitive messaging
  • Collaborative access for multi-user management
  • Dynamic digital signage integration solution
  • Centralized, comprehensive control dashboard interface
  • Real-time performance and engagement analytics
  • Plug-and-play device setup for simplicity
  • Extensive curated channel options collection
Price of Atmosphere TV

Atmosphere TV’s pricing is designed to streamline business entertainment. The Basic plan costs nothing monthly, albeit with a one-time activation fee of $49.99. This plan delivers 40+ audio-optional channels, engaging digital signage, interactive features, and dedicated support subject to a strict streaming requirement of 40 hours per location each month, with a $20 fee per device if not met. A free trial also allows businesses to experience the service before committing. Transparent pricing encourages businesses to optimize both customer engagement and operational efficiency.

Read more about Rise Vision Digital Signage

Rise Vision Digital Signage appears to offer a dynamic solution for organizations seeking to enhance their visual communication through digital displays. Although detailed facts are not provided, the platform is positioned as an adaptable tool designed to meet the diverse needs of businesses exploring digital signage software. Its framework suggests an emphasis on flexibility and user-friendly management while addressing modern communication challenges. For prospective customers evaluating digital signage options, Rise Vision Digital Signage likely represents a forward-thinking approach that could integrate well into an evolving visual strategy.

Key Features of Rise Vision Digital Signage
  • Robust Content Management System (CMS)
  • Seamless Multi-Display Support across locations
  • Immersive Interactive Touchscreen Digital Displays
  • Dynamic Real-Time Data Integration capabilities
  • Advanced Scheduling and Playlist Management
  • Comprehensive Analytics and Reporting Suite
  • Centralized Remote Management Monitoring Platform
  • Flexible Cloud-Based Architecture with Access
Price of Rise Vision Digital Signage

Rise Vision offers a range of pricing plans that scale with your display needs. The Basic plan starts at $12 per display per month, including professional templates, unlimited content and scheduling. The Advanced plan at $13 per display per month adds real-time alerts and brand customization. The Enterprise plan, priced at $15 per display per month, provides additional network tools and single sign-on. Schools can choose the Unlimited plan at $83.25 per month for all displays with complete setup and training. A free trial is available without a credit card.

7

OnSign TV

4.65 / 5

Read more about OnSign TV

OnSign TV presents a modern, cloud-based solution that empowers users to manage, monitor, and update digital displays from virtually anywhere, ensuring that content oversight is both effective and flexible. Prospective customers will appreciate its expansive suite of over 100 complimentary apps, which simplifies the creation of eye-catching, dynamic content without the necessity for deep technical know-how. The platform further bolsters security and ease of management by allowing the creation of multiple user accounts with tiered permission levels, safeguarding content integrity. Additionally, the capability to construct complex, nested playlists offers businesses precise control over content scheduling, making OnSign TV an appealing choice for organizations with diverse communication demands.

Key Features of OnSign TV
  • Advanced Content Scheduling and Timing
  • Comprehensive Remote Management and Monitoring
  • Real-Time Display Monitoring and Health
  • Multi-User Access with Custom Roles
  • Flexible API Integration for Automation
  • Detailed Analytics and Reporting Insights
  • Reliable Continuous Offline Playback Capability
  • Robust Security Features and Protections
Price of OnSign TV

OnSign TV features two pricing plans designed to suit varied needs. The Professional plan starts at $19.99 per month per player, with attractive discounts available for groups of 25 players or more, offering flexible monthly or annual billing. Alternatively, the Enterprise plan, starting at $29.99 monthly per player, provides enhanced security features alongside tiered volume discounts for larger deployments. Both plans benefit from a 14-day free trial without credit card requirements, ensuring that companies can evaluate the platform’s value and scalability before committing. Simple pricing structures ensure clarity for decision-makers.

Read more about OptiSigns

OptiSigns presents itself as a digital signage solution aimed at enhancing visual communications for businesses. Even though the source details were not fully available, the software is positioned to help organizations deploy dynamic and engaging content quickly and effectively. Its design suggests a focus on ease of use and flexibility, empowering users to manage and update their displays with efficiency. Overall, OptiSigns appears to offer a forward-thinking platform well-suited for companies seeking to elevate their digital signage strategies.

Key Features of OptiSigns
  • Remote Cloud Content Management
  • Flexible Content Scheduling and Timing
  • Collaborative Multi-User Account Administration
  • Powerful Built-In Interactive Media Editor
  • Advanced Analytics and Real-Time Reporting
  • Robust Offline Mode for Displays
  • Centralized Multi-Screen Management System
  • Mobile App Integration and Custom Branding
Price of OptiSigns

OptiSigns offers pricing plans adaptable to various business needs, taxing each screen per month. The Standard plan provides complete features at $10, while Pro adds branding and advanced controls for $12.50 per screen. Pro Plus, costing $15 monthly, introduces single sign-on and dynamic mapping. The Engage plan at $30 elevates customer interaction with digital kiosks and analytics. Large organizations can explore custom solutions with the Enterprise plan. Additionally, a 14-day free trial requires no credit card, enabling exploration of the tailored digital signage features. Really competitive pricing suits every budget.

Read more about viewneo

viewneo overview: viewneo appears as a digital signage solution introduced to help businesses manage and display multimedia content effectively. Although the available information is brief, the product is positioned to streamline content management and audience communication within dynamic digital environments. Its design suggests a focus on enhancing visual messaging and operational efficiency for organizations. While specific details are limited, viewneo’s role in the digital signage space implies it could be a promising option for those seeking adaptable and user-centric software solutions.

Key Features of viewneo
  • Quick Setup
  • Cross-Platform Compatibility
  • Centralized Management
  • Content Management System (CMS)
  • Remote Updates
  • Cloud-Based Functionality
  • Scheduled Playback
  • API Integration
Price of viewneo

viewneo provides three tailored pricing plans to meet digital signage demands. The Professional plan is offered at $21 per month per screen, equipping users with 250 GB storage, extensive design templates, and a wide array of media tools alongside flexible payment options. The Enterprise plan starts at $280 per month plus $17 per additional license, designed for large companies requiring unlimited subaccounts and enhanced support. Additionally, a 30-day free trial enables full access to all key functionalities, allowing businesses to evaluate viewneo risk-free. Explore pricing options; choose your ideal plan.

Read more about Raydiant

Raydiant overview: The available overview information is notably sparse, providing only a hint at its role as a digital signage software option. This limited insight leaves prospective customers without a clear picture of its inherent features and how it might streamline content display and management strategies. Although its classification suggests potential as a tool for vibrant visual communication, the details remain minimal and largely undefined. In light of this, interested users are encouraged to seek further information to fully understand how Raydiant could meet their digital signage needs.

Key Features of Raydiant
  • Raydiant Innovative Digital Signage Solutions
  • Advanced Content Management System (CMS)
  • Intelligent Automated Content Scheduling Tools
  • Real-Time Comprehensive Multi-Location Content Management
  • In-Store Visitor Analytics (Raydiant InSight)
  • Verified Proof of Playback Reporting
  • Fully Customizable Brand Identity Options
  • Reliable 24/7 Dedicated Customer Support
Price of Raydiant

Raydiant’s pricing structure offers two distinct experiences tailored to companies looking for digital signage solutions. The 1-Year Prepaid Plan requires an annual commitment, priced at $49 per month for one screen, amounting to an annual cost of $588 plus a one-time hardware fee of $169. For those seeking minimal risk, a Free Trial provides access to a single screen for a limited period, including a 14-day trial to sample the platform’s capabilities. Each plan offers straightforward pricing, making it easier for businesses to match their usage needs with cost effectively.

Overview

Choosing the right customer service management software can be a daunting task, especially when looking beyond well-known options like ServiceNow Customer Service Management. Prospective customers often face challenges such as high costs, complex implementations, or features that don’t fully align with their specific industry needs.

In this article, you will discover a range of alternative solutions that cater to various customer service requirements. Whether you seek more flexibility, user-friendly interfaces, or specialized tools, exploring these options can help you find a platform that truly fits your business.

By reading further, you will gain insights into what to consider when evaluating customer service management systems. This includes understanding key features, scalability, and integration capabilities that impact your team’s efficiency and customer satisfaction.

Ultimately, this guide aims to empower you to make an informed decision, ensuring your investment supports your company’s growth and delivers a seamless customer experience.

What is ServiceNow Customer Service Management?

ServiceNow Customer Service Management (CSM) is engineered to revolutionize customer service operations by combining digital workflows, artificial intelligence, and omnichannel communication into one unified platform. It streamlines customer engagement by automating routine tasks and integrating service processes with broader business functions, enhancing overall efficiency and responsiveness.

The platform’s modern, mobile-optimized service portal serves as a centralized hub where customers can independently access self-help resources, submit requests, and monitor their status. Intelligent search and a robust knowledge base empower users to resolve many issues without needing agent assistance, which accelerates response times and reduces workload.

AI capabilities such as Now Assist leverage generative AI to analyze customer interactions, propose replies, and generate knowledge articles from historical data. This not only optimizes agent productivity but also safeguards institutional knowledge and maintains consistent communication standards. Autonomous AI Agents handle tasks like case categorization, customer verification, and escalation of complex problems, in addition to providing 24/7 support for routine questions.

ServiceNow CSM supports a true omnichannel experience by integrating communication channels including SMS, email, WhatsApp, and Microsoft Teams. This ensures customers can connect via their preferred method while agents benefit from a consolidated view of all interactions to manage cases effectively.

The service catalog feature allows organizations to list and manage available services and products. Customers can submit requests, place orders, and track fulfillment progress through automated workflows that enhance transparency and timeliness.

Advanced analytics and reporting tools provide real-time KPI monitoring and customer journey insights. These capabilities enable continuous performance evaluation and identification of service bottlenecks to drive quality improvements.

For those exploring various options in the customer service domain, understanding how ServiceNow CSM compares with other solutions is crucial. Consulting resources that review hr software names can offer valuable perspectives on features and scalability, aiding in selecting the software that best fits organizational needs.

What to look for in ServiceNow Customer Service Management alternatives?

When exploring alternatives to ServiceNow Customer Service Management (CSM), it is essential to focus on core competencies such as omnichannel communication. ServiceNow integrates live chat, virtual agents, email, SMS, and various messaging platforms into a unified interface, enabling seamless customer engagement and a comprehensive view of interactions. Prospective solutions must offer equally fluid communication channels to keep service teams connected and accelerate issue resolution.

Self-service capabilities stand out as a critical feature. ServiceNow’s customizable portals and intelligent knowledge bases empower users to find answers independently, easing agent workloads and speeding response times. Alternatives should provide similarly intuitive portals with dynamic search and knowledge management to allow customers 24/7 access to solutions and request tracking.

AI-driven automation forms the backbone of ServiceNow CSM’s efficiency. The platform employs AI for summarizing cases, routing tickets, creating knowledge articles, and detecting incidents proactively. When assessing other options, prioritize those with advanced AI functionalities that automate routine tasks, offer intelligent suggestions, and extract actionable insights from customer data.

Workflow automation is another pillar. ServiceNow excels in orchestrating complex, catalog-based workflows, ensuring cases flow smoothly from initiation to closure. Prospective tools must match this by automating processes end-to-end, providing real-time monitoring, and delivering customizable dashboards for performance oversight.

Scalability and integration remain decisive factors. ServiceNow leverages a robust cloud infrastructure that supports business growth and integrates seamlessly with enterprise systems. Alternatives should offer flexible APIs, maintain reliable performance under heavy loads, and feature sophisticated reporting tools to track key performance indicators and foster continuous improvement.

For those interested in understanding how human resource information systems (HRIS) stand apart in managing workforce data, the article on hris stand for provides valuable insights that complement the evaluation of customer service platforms like ServiceNow.

Frequently Asked Questions about ServiceNow Customer Service Management

What are the most popular alternatives to ServiceNow Customer Service Management?

The leading alternatives include Salesforce Service Cloud, Zendesk, Freshdesk, Jira Service Management, Zoho Desk, BMC Helix, SysAid, Ivanti, Nextiva, and Desk365.

How do pricing models differ among ServiceNow Customer Service Management alternatives?

Pricing varies widely, with many offering per-user monthly subscriptions starting around $10 to $20. Enterprise-level plans often involve custom pricing. Some vendors like SysAid and BMC Helix require direct consultation to obtain pricing details.

Are there both cloud-based and on-premise deployment options available among alternatives?

Yes, certain alternatives such as SysAid and BMC Helix provide flexible deployment options including both cloud and on-premise to fit various organizational requirements.

Do these alternatives support integration with other business tools?

Most top alternatives feature strong integration capabilities with popular business applications, communication platforms, and productivity suites, facilitating smoother workflows and interoperability.

Which ServiceNow alternatives are best suited for small to mid-sized businesses?

Options like Zoho Desk, Desk365, and Freshdesk are particularly well-suited for smaller organizations due to their cost-effectiveness, ease of use, and scalable features.

What advantages do users find in choosing ServiceNow alternatives?

Users often appreciate a more intuitive interface, quicker implementation, lower expenses, and specialized features tailored to specific industries, while still covering essential service management functions.

How do user reviews compare between ServiceNow and its competitors?

Many alternatives receive high praise for value, customer support, and user-friendliness. However, experiences vary; for instance, SysAid is noted for customization and affordability but some users mention slower performance and support challenges.

Can ServiceNow alternatives manage both IT service and customer service functions?

Certain platforms like Jira Service Management and BMC Helix are designed to handle both IT service management and broader customer service needs within a unified system.

Are there alternatives emphasizing customer experience over traditional IT service management?

Yes, solutions such as Nextiva and Zendesk focus more on unified communications and enhancing customer experience, making them ideal for organizations centered on service rather than IT operations.

Do alternatives to ServiceNow offer free trials or demos?

Most leading alternatives provide free trials or demo versions, enabling prospective users to test features and usability before making a purchase decision.

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