Zendesk Sell Review 2025: Pricing, Features, Pros & Cons, Ratings & More

Zendesk Sell is a modern sales CRM from Zendesk, a software-as-a-service (SaaS) provider that focuses on customer support, customer communications, and sales products. Zendesk Sell allows you to maximize your productivity, maintain your pipeline visibility, track sales activities, generate leads, and, ultimately, grow your revenue. The Zendesk Sell platform helps you build data-driven sales, marketing, and support teams that keep up with customer expectations, deliver better customer experiences, and close more deals.

Zendesk's suite of products includes Zendesk Sunshine Platform, Zendesk Marketplace, and Zendesk For Service, a complete service solution considered one of the best customer service software solutions in the market. To avoid confusion, this Zendesk Sell review will only focus on Zendesk’s “for sales” product.

What's new in Zendesk Sell?

The latest additions to Zendesk Sell revolve around artificial intelligence- or AI-powered enhancements. For one, there are AI-powered intents with conversation bots. These intents are drawn from a set of industry-specific topics developed by Zendesk using its own anonymized customer service data. These intents can be assigned to answers in order to help users save time and increase bot accuracy. Businesses can customize the tone of their bot and have it assume a persona for improved conversational experience.

Another addition to one of the best CRM software in the market today is the ability for businesses to infuse AI into their information technology (IT) and human resources (HR) operations. They can enhance employee self-service experiences by bringing conversational bots to Slack direct messages. They can also create a one-stop shop for employee support by securely integrating third-party apps with their help centers. Creating custom ticket statuses to match their employees' unique workflows is also possible.

Another feature that you should check out in this Zendesk Sell review is the addition of a new layout builder, which allows businesses to create custom agent workspace layouts based on different brands, workflows, and roles, among others. They can also pin their most used apps for quick access, consolidate work for agents into one unified home, and, with Generative AI, empower their agents to work smarter and deliver empathetic conversations while saving time.

How does Zendesk Sell support sales team collaboration and communication?

Zendesk Sell enhances collaboration and communication within sales teams, helping them coordinate efforts, streamline workflows, and close deals more efficiently. Here’s how it facilitates teamwork:

• Shared Pipeline Visibility: Team members can access a centralized view of the sales pipeline, enabling real-time updates on deal status, activity, and progress. This shared visibility keeps everyone aligned on team priorities and goals.
• Task Assignment and Tracking: Managers and team members can assign tasks to specific individuals, set deadlines, and track task completion. This feature helps ensure accountability and keeps team activities organized, with reminders and notifications to avoid missed opportunities.
• Notes and Activity Logs: Zendesk Sell allows users to add notes and log activities related to each contact or deal. These logs are accessible to the entire team, allowing them to stay informed of past interactions and planned follow-ups, minimizing redundant communication and streamlining customer interactions.
• Real-Time Notifications: Team members receive real-time notifications about changes in deals, tasks, or messages, helping them stay updated and quickly respond to time-sensitive matters. This feature ensures that everyone is informed about the latest developments in the sales cycle.
• In-App Messaging: Zendesk Sell integrates with popular messaging and collaboration platforms like Slack and Microsoft Teams, enabling seamless communication. This integration allows sales reps to chat with team members without leaving the CRM, promoting immediate collaboration on deal strategies or issue resolution.
• Mobile Access for Field Teams: The mobile app ensures that sales team members, especially those in the field, can stay connected and access up-to-date information from any location. The app’s geolocation feature allows field agents to plan visits and engage with customers based on their proximity, enhancing on-the-go collaboration.
• Customizable Workflows for Team Coordination: Teams can customize Zendesk Sell workflows to match their specific sales processes, setting up custom stages, tasks, and permissions that suit their collaboration needs. This flexibility ensures a tailored approach to collaboration and workflow management.

How Zendesk Sell Integrates with Customer Support and Other Business Tools

One of the defining strengths of Zendesk Sell is its seamless integration capabilities, which enhance cross-functional efficiency and foster a unified workflow across sales, customer support, and other business operations. Zendesk Sell is designed to work effortlessly with tools already critical to many organizations, ensuring teams can access the information they need in real-time without unnecessary platform switching.

For example, Zendesk Sell integrates with the broader Zendesk Suite, enhancing customer relationship management by bridging sales and customer support. This synergy allows businesses to keep customer service reps informed of ongoing sales activities and enables sales teams to access customer service histories. Such connectivity ensures both teams can deliver consistent and personalized experiences to clients.

Additionally, businesses can tailor their workspace by integrating Zendesk Sell with third-party apps like email platforms, team communication tools, and even accounting software. Popular integrations include connecting with productivity tools like Google Workspace and Microsoft 365, which streamline scheduling, email tracking, and document sharing. Similarly, project management tools such as Trello and Asana can align sales initiatives with broader organizational goals.

For customers seeking even deeper insights or alternative solutions, leading customer support software platforms provide myriad options, catering to businesses of all sizes and industries. These integrations reinforce Zendesk Sell’s functionality within diverse operational ecosystems, positioning it as a dynamic CRM solution designed to amplify productivity and drive customer satisfaction.

How can you ensure a smooth implementation of Zendesk Sell?

Implementing Zendesk Sell effectively requires a detailed roadmap that aligns with your organization’s processes and goals. Begin with a thorough needs analysis to define essential integrations, workflows, and areas for customization. Establish a dedicated transition team responsible for data migration, system configuration, and comprehensive user training to minimize disruptions. Clear communication of upcoming changes and realistic milestone setting are vital for strong user adoption. Regularly monitor progress by collecting actionable feedback—many organizations utilize survey software solutions to assess user satisfaction during the rollout. Integrating proactive technical support with business operations further ensures that any challenges are swiftly addressed, facilitating a seamless implementation.

The Zendesk Sell pricing scheme requires you to choose between a monthly subscription term or an annual one. The annual subscription term offers discounts and savings.

You can then pick from four Zendesk Sell pricing plans: Sell Team, Sell Growth, Sell Professional, and Sell Enterprise.

Sell Team

Monthly: $25 per agent

Annual: $19 per agent per month; $228/year for 1 agent

Inclusions:

• Customizable sales pipeline; up to 2
• Email and calendar integrations
• Task and appointment setting
• Call tracking and recording, and text messages
• Pre-built sales dashboards
• Robust APIs—core

Sell Growth

Monthly: $69 per agent

Annual: $55 per agent per month; $660/year for 1 agent

Inclusions:

• Customizable sales pipeline; up to 10
• Email and calendar integrations
• Task and appointment setting
• Call tracking and recording, and text messages
• Pre-built sales dashboards
• Robust APIs—core + premium
• Product and price book
• Advanced and custom sales reports
• Sales forecasting and goals tracking
• Prospecting and enrichment credits

Sell Professional

Monthly: $149 per agent

Annual: $115 per agent per month; $1,380/year for 1 agent

Inclusions:

• Customizable sales pipeline; up to 20
• Email and calendar integrations
• Task and appointment setting
• Call tracking and recording, and text messages
• Pre-built sales dashboards
• Robust APIs—core + premium
• Product and price book
• Advanced and custom sales reports
• Sales forecasting and goals tracking
• Prospecting and enrichment credits
• Lead and deal scoring
• Task automation
• Advanced roles and permissions
• Company hierarchy

Sell Enterprise

Monthly: Starting at $219 per agent

Annual: Starting at $169 per user per month

You can tailor Zendesk Sell to fit your business needs with added customization, unlimited pipelines and sequences, and more - for unlimited users.

What sets Zendesk Sell apart?

What makes Zendesk Sell unique is its position as an open and flexible CRM software. This flexibility allows for access to huge amounts of customer data, which, in turn, makes it possible to accommodate critical use cases like customer interactions, asset and device management, product and orders, product troubleshooting, and user and account management. These cases are what modern customer experiences are made of.

Of course, this Zendesk Sell review won’t be complete without giving you a list of Zendesk Sell pros and cons.

• User-friendly, simple interface
• Great pricing options
• Drag-and-drop custom analytics dashboards
• Excellent visibility of all customer interactions
• Access to all information in a single place, including sales pipelines, performance metrics, and detailed customer profiles
• Helpful native integration with support tools
• Time-saving sales email automation and personalization
• Built-in dialer with call recording
• Real-time insights into sales metrics
• Zendesk Sell integrations with third-party tools, including small business accounting software

• There's a bit of a learning curve required
• Limited sales pipelines
• Advanced features only available in higher-priced plans

In this section of this Zendesk Sell review, we look at a wide range of features that sales and marketing agents can use to improve customer relationships and ultimately achieve revenue growth in scalable, repeatable, and measurable ways.

For this Zendesk Sell review, we establish the following core features:

Email integration. You can synchronize your existing email to the Sell platform and work more efficiently with templates, alerts, and automatic tracking.

Sales engagement tools. You can build a targeted list of prospects and custom-create email sequences to follow up on your leads automatically.

Task player. You can work through routine sales activities without interruption.

Smart lists and templates. You can segment and filter your leads and deals in real time while also saving the lists of your most frequented data views.

Subscriptions. You can track the recurring revenue of an account and view historical records and subscription end dates in smart lists.

Mobile app. You can stay connected to your prospects and customers from anywhere at any given time through your portable device. The mobile app also has additional features, such as geolocation.

Pipeline analysis. You can analyze the progression of a lead and deal and identify bottlenecks quickly across each stage of your pipeline.

Advanced analytics. You can gain actionable insights using many customization options and view sales metrics right away with Zendesk Sell's pre-built dashboards.

Activity reporting and performance metrics. You can get access to reports that examine metrics such as email outcomes, calls that were made, and appointments that were held. You can also improve the visibility of your pipeline with pre-calculated sales performance metrics such as loss reasons and deal source performance.

Zendesk Sell also boasts a capacity to integrate with other business and work-related tools that you may already be using, such as project management and messaging apps and payroll software for small business.

As you would expect, there are many additional productivity tools, pipeline visibility, and customer experience features that this Zendesk Sell review was not able to include.

CRM tools, in general, keep customer information secure and in one place, making them organized, accessible, and useful for businesses as they provide relevant insight. As such, CRM software solutions offer a place for businesses to cultivate relationships with their customers. Zendesk Sell does exactly that.

But because this is a Zendesk Sell review, let's focus on the benefits of using this particular CRM for customers, employees, and management.

Personalization. With Zendesk Sell, you can reflect on how well you know your customers, including what they like and what they dislike, and personalize what they see when they enter your site. This is one way to let your customers know they are valued and to keep them happy.

Great customer interaction. Omnichannel and automation go hand in hand to give customers great support interactions. You can save previous conversations across any channel, whether it is email, messaging apps, or social media. You don't need to make customers repeat the same information over and over again. Automated chatbots support the process by collecting basic information and escalating cases when needed.

Centralized marketing information. For staff, using Zendesk means convenience. Members can access sales, support, and marketing information in one place complete with all the details, so they don't have to log in to separate systems.

Time-efficient and stress-free. Zendesk saves time for employees and reduces stress.

Streamlined internal communication. This CRM allows your support team to view the progress of a certain support issue and easily flag any problems. You can also highlight marketing messages, opportunities for cross-selling, and offers for customers in real time. As such, customer service can be responsive and proactive

Oversight. Management is able to see a customer's journey from beginning to end, monitor pain points, as well as see busy periods and staffing levels. Therefore, managers can make adjustments as needed, look after their team, and evaluate the convenience and efficiency of innovative workplace solutions.

Data analysis. Managers can leverage data-driven insights, analyze data across the organization, and get a real-time snapshot of how the business is performing. This ultimately helps spot trends, set strategies, and do top-level decision-making.

Secure customer information. Zendesk makes sure customer information is secure and data protection protocols are followed. It allows you to send automated screens, forms, and checklists to customers and employees, so it is easy to spot if anything is missing and you can address issues quickly.

Cost-efficient. Streamlining your organization with Zendesk can benefit you financially. Automation can promote work efficiency, reduce headcount, and allow work across time zones for a wider market reach. And because everything is in one place, you would not need to pay for separate platforms, subscriptions, and providers when it comes to duplicative functions.

Zendesk Sell enhances collaboration and communication within sales teams, helping them coordinate efforts, streamline workflows, and close deals more efficiently. Here’s how it facilitates teamwork:

• Shared Pipeline Visibility: Team members can access a centralized view of the sales pipeline, enabling real-time updates on deal status, activity, and progress. This shared visibility keeps everyone aligned on team priorities and goals.
• Task Assignment and Tracking: Managers and team members can assign tasks to specific individuals, set deadlines, and track task completion. This feature helps ensure accountability and keeps team activities organized, with reminders and notifications to avoid missed opportunities.
• Notes and Activity Logs: Zendesk Sell allows users to add notes and log activities related to each contact or deal. These logs are accessible to the entire team, allowing them to stay informed of past interactions and planned follow-ups, minimizing redundant communication and streamlining customer interactions.
• Real-Time Notifications: Team members receive real-time notifications about changes in deals, tasks, or messages, helping them stay updated and quickly respond to time-sensitive matters. This feature ensures that everyone is informed about the latest developments in the sales cycle.
• In-App Messaging: Zendesk Sell integrates with popular messaging and collaboration platforms like Slack and Microsoft Teams, enabling seamless communication. This integration allows sales reps to chat with team members without leaving the CRM, promoting immediate collaboration on deal strategies or issue resolution.
• Mobile Access for Field Teams: The mobile app ensures that sales team members, especially those in the field, can stay connected and access up-to-date information from any location. The app’s geolocation feature allows field agents to plan visits and engage with customers based on their proximity, enhancing on-the-go collaboration.
• Customizable Workflows for Team Coordination: Teams can customize Zendesk Sell workflows to match their specific sales processes, setting up custom stages, tasks, and permissions that suit their collaboration needs. This flexibility ensures a tailored approach to collaboration and workflow management.

How Zendesk Sell Integrates with Customer Support and Other Business Tools

One of the defining strengths of Zendesk Sell is its seamless integration capabilities, which enhance cross-functional efficiency and foster a unified workflow across sales, customer support, and other business operations. Zendesk Sell is designed to work effortlessly with tools already critical to many organizations, ensuring teams can access the information they need in real-time without unnecessary platform switching.

For example, Zendesk Sell integrates with the broader Zendesk Suite, enhancing customer relationship management by bridging sales and customer support. This synergy allows businesses to keep customer service reps informed of ongoing sales activities and enables sales teams to access customer service histories. Such connectivity ensures both teams can deliver consistent and personalized experiences to clients.

Additionally, businesses can tailor their workspace by integrating Zendesk Sell with third-party apps like email platforms, team communication tools, and even accounting software. Popular integrations include connecting with productivity tools like Google Workspace and Microsoft 365, which streamline scheduling, email tracking, and document sharing. Similarly, project management tools such as Trello and Asana can align sales initiatives with broader organizational goals.

For customers seeking even deeper insights or alternative solutions, leading customer support software platforms provide myriad options, catering to businesses of all sizes and industries. These integrations reinforce Zendesk Sell’s functionality within diverse operational ecosystems, positioning it as a dynamic CRM solution designed to amplify productivity and drive customer satisfaction.

How can you ensure a smooth implementation of Zendesk Sell?

Implementing Zendesk Sell effectively requires a detailed roadmap that aligns with your organization’s processes and goals. Begin with a thorough needs analysis to define essential integrations, workflows, and areas for customization. Establish a dedicated transition team responsible for data migration, system configuration, and comprehensive user training to minimize disruptions. Clear communication of upcoming changes and realistic milestone setting are vital for strong user adoption. Regularly monitor progress by collecting actionable feedback—many organizations utilize survey software solutions to assess user satisfaction during the rollout. Integrating proactive technical support with business operations further ensures that any challenges are swiftly addressed, facilitating a seamless implementation.

Key Insights

• AI-Powered Enhancements: Zendesk Sell incorporates AI-powered features such as conversation bots with industry-specific intents, enhancing automation and improving user experience. This addition helps businesses save time and increase accuracy.
• Flexible Customization: The new layout builder allows businesses to create custom agent workspace layouts based on different brands, workflows, and roles. This flexibility ensures that agents can work efficiently in a personalized environment.
• Comprehensive Pricing Plans: Zendesk Sell offers various pricing plans—Sell Team, Sell Growth, Sell Professional, and Sell Enterprise—catering to different business sizes and needs. Annual subscriptions offer discounts and savings.
• User-Friendly Interface: The platform boasts a simple, intuitive interface with drag-and-drop custom analytics dashboards and real-time insights into sales metrics, making it easy for users to manage customer interactions and sales processes.
• Extensive Integration: Zendesk Sell integrates with numerous third-party tools, including small business accounting software, project management apps, and payroll systems, ensuring seamless workflows and enhanced productivity.
• Mobile Accessibility: The mobile app allows users to stay connected to prospects and customers from anywhere, offering features like geolocation and real-time updates on sales activities.

As this Zendesk Sell review shows, it is a versatile CRM software designed to cater to various types of businesses in various industries. It is used by organizations in consumer services, corporate services, education, financial services, energy and utilities, government, healthcare, manufacturing and resources, internet and mobile, media and entertainment, technology, non-profits and associations, transportation, telecommunications, travel and hospitality, and retail, wholesale, and distribution.