Nextiva Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Nextiva: Top Communication Software
4.45 / 5
Featured Communication Software Alternatives for Nextiva
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Nextiva Review
What is Nextiva?
Nextiva is a business communications software developed by an Arizona-based voice-over-internet-protocol (VoIP) service company of the same name. The suite of digital collaboration tools enables organizations to communicate efficiently with employees and customers via a centralized, intuitive platform. Nextiva supports messages sent through SMS, video, and email, offering a variety of solutions to unify conversations—from customer service software features to social media management capabilities. To learn more about this wide-ranging collection of digital communications tools, explore this comprehensive Nextiva review that our team of experts at Research.com has prepared.
What's new in Nextiva?
Fortunately, for current Nextiva customers and prospects looking to boost their engagement with employees and clients, Nextiva features are regularly updated. As of this writing, the technology company has enhanced NextivaONE, its business phone application for remote work. Users may now instantly check missed calls and voicemails through the two new tabs on their Calls screen. The voicemail tab also enables users to check transcriptions, reply through call or text, and delete messages.
Nextiva has also recently revamped its contact management features, allowing users to modify their contacts in bulk when they activate a full-screen view of their contacts list. New capabilities include editing, exporting, and deleting contacts at volume. Users may also change numerous private contacts into shared contacts all at the same time. Moreover, hyperlinked phone numbers can now be effortlessly selected to call, text, or copy. Lastly, users can add contacts with just a click on the blue plus (+) icon.
Featured Communication Software Products
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per seat per month
Zoom, Google Docs, Salesforce, Slack and more
Document collaboration and comments
Editor's Take
monday.com is a Work Operating System (Work OS) that enables teams to plan, organize, and manage tasks efficiently. Known for its customizable interface, it allows users to tailor workflows to suit specific needs, whether for task management or complex projects. The software’s automation features help reduce manual work by automating repetitive tasks based on set triggers. monday.com also fosters team collaboration through real-time updates, file sharing, and discussion threads, making it easier for teams to stay aligned and productive. Additionally, it integrates with popular tools like Slack, Google Drive, and Zoom to streamline operations across platforms.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$10 per user per month
Google Drive, Slack, Salesforce, and QuickBooks
Request forms and @mentions
Editor's Take
Wrike is a project management platform designed to help teams streamline their workflows and boost productivity. It offers a flexible, user-friendly interface that allows users to manage tasks, track progress, and collaborate on projects in real time. With its customizable dashboards and detailed reporting tools, Wrike provides clear visibility into project timelines and team performance. The platform also supports automation, enabling teams to automate repetitive tasks and reduce manual efforts. Collaboration is enhanced through features like task comments, file sharing, and integrations with tools such as Slack, Microsoft Teams, and Google Workspace. Wrike’s scalability makes it suitable for teams of any size, from small businesses to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$20/month
No
Team messaging, video & audio calls, task management
Editor's Take
Glip is a collaboration and communication software designed to help teams work more efficiently by centralizing all their communication, tasks, and project management in one platform. It offers a range of tools to streamline team collaboration, including messaging, video calls, file sharing, and task management. With its intuitive interface, Glip makes it easy for teams to stay connected, share ideas, and track the progress of projects in real time. The software integrates seamlessly with various third-party applications, enhancing workflow automation and productivity. Glip is ideal for teams of all sizes, from small businesses to large enterprises, offering flexibility and scalability to meet the needs of diverse industries. By bringing all team communication and task management under one roof, Glip enhances productivity, reduces the need for multiple tools, and ensures teams stay aligned on their goals.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Nextiva cost?
Nextiva: Top Communication Software
4.45 / 5
The cost of Nextiva pricing plans varies depending on the number of users in your organization and the features that you subscribe to. The more users you accommodate, the less you spend on the plans.
Below are the available Nextiva pricing plans for organizations with five to 19 users:
Essential – $21.95 per user/month
- Unlimited Voice and Video Calling
- Voicemail
- Toll-free Numbers
Professional – $25.95 per user/month
- All Features Included in Essential
- Unlimited Conference Calls for 40 Participants
- Unlimited Video Conferencing
Enterprise – $35.95 per user/month
- All Features Included in Professional
- Unlimited Participants in Voice and Video Conferencing
- Call Recording
Meanwhile, here are the Nextiva pricing plans for organizations with 20 to 99 users:
Essential – $18.95 per user/month
- Unlimited Voice and Video Calling
- Voicemail
- Toll-free Numbers
Professional – $22.95 per user/month
- All Features Included in Essential
- Unlimited Conference Calls for 40 Participants
- Unlimited Video Conferencing
Enterprise – $32.95 per user/month
- All Features Included in Professional
- Unlimited Participants in Voice and Video Conferencing
- Call Recording
Aside from the above mentioned, there are also Nextiva pricing plans for organizations with more than 100 users:
Essential – $17.95 per user/month
- Unlimited Voice and Video Calling
- Voicemail
- Toll-free Numbers
Professional – $21.95 per user/month
- All Features Included in Essential
- Unlimited Conference Calls for 40 Participants
- Unlimited Video Conferencing
Enterprise – $31.95 per user/month
- All Features Included in Professional
- Unlimited Participants in Voice and Video Conferencing
- Call Recording
What sets Nextiva apart?
As the Research.com team was creating this Nextiva review, we discovered that the business communications software is not only one of the leading technology companies offering built-in customer relationship management or CRM software programs. It also encourages productivity in collaborative work activities through team chats, centralized calendars, and video meetings.
Since it is an all-in-one digital solution, integrations with external applications are also available for organizations with existing business and productivity tools. Explore the following Nextiva pros and cons to find out if the digital platform targets your business needs:
Pros of Using Nextiva
- Nextiva boasts a simple setup process and integrates seamlessly into business tech stacks.
- The software company offers completely cloud-based VoIP phone services.
- The Nextiva phone service may be synced with the Nextiva mobile app to ensure that your employees stay connected with one another and with customers anytime and anywhere.
- The digital platform also provides organizations efficient 24/7 customer support through chat, community forums, and video tutorials, among other helpful resources.
- Nextiva generates real-time activity reports and actionable insights to help your organization improve communications, collaboration, and campaigns.
- The communications tool is also a good alternative to competitors that cause clients to experience dropped and distorted calls, according to other Nextiva reviews.
- Third-party Nextiva integrations include Zoho, Salesforce, HubSpot, NetSuite, and Workbooks.
Cons of Using Nextiva
- Nextiva customer support has a relatively long wait time.
- Pricing plans are more expensive for organizations with fewer users.
- Users have experienced call issues with the mobile app, including calls that fail, go unnotified, or are unanswerable, as per other Nextiva review articles.
Nextiva Core Features
Nextiva: Top Communication Software
4.45 / 5
This Nextiva review also explores several key platform features the business communications solution equips organizations with. Read through our list of the software’s capabilities to know more:
- Phone System. Nextiva centralizes your company communications through VoIP, video, and chat. It also offers unlimited calls, faxes, and texts across the nation. Moreover, users enjoy a toll-free, virtual voicemail and an auto-attendant at no additional cost.
- Productivity Management. Nextiva’s collaboration tools make the platform conducive to productive work. It allows one-on-one messaging, group chats, and video conferences with various tools, such as presentation, screen-sharing, and file-sharing functionalities.
- Customer Experience. Nextiva enables your team to understand the mood of current and prospective customers. Users will receive real-time alerts triggered by conversations, directing your employees to customers with urgent concerns.
- Social Media Management. Nextiva also allows you to have a handle on all of your social media accounts. The unified digital platform has publishing, scheduling, monitoring, and social listening capabilities that may support your social media presence and engagement.
- NextivaONE App. You can manage your communications on mobile and desktop through a single platform called NextivaONE, the software firm’s business phone application designed for remote work. You can answer calls, attend video meetings, and respond to messages as long as you have the application on your mobile device.
Benefits of Using Nextiva
In our Nextiva review, we outline the two key benefits of using Nextiva for your internal and external communications: automation, integrated communications, and monitored customer experience.
Automated Messages, Surveys, and Campaigns
Nextiva users can send messages, surveys, campaigns, and reminders automatically. Your team will also be able to automatically identify subjects based on conversations and provide customers with real-time recommendations to address and resolve issues. Moreover, Nextiva provides organizations with ready-made templates to guide you in content creation.
Integrated Communications Platform
Nextiva synchronizes your organization’s communications channels, from phone systems to social media accounts. This way, your company departments and teams are always on the same page. Nextiva's unified communications solution enables your teams to easily store and search for files, links, and call notes. Moreover, you may check with Nextiva’s available integrations if the digital platform also connects with the business and productivity tools that you are already using. For instance, you may sync the platform with third-party project management software you already use for ongoing projects instead of migrating all the data. You may also link it to an existing human resource information system or HRIS software that you are using to store employee information and performance data.
Detailed Analytics for Better Performance and Customer Experience
Nextiva allows business leaders to monitor the interactions between customers and employees through the Customer Experience Score feature. Automated conversation analysis through natural language processing provides companies with deeper information on customer needs, behavior, and feedback. Once interactions are analyzed, you will receive real-time notifications on urgent customer concerns, empowering your employees to address and resolve them more quickly.
Efficient Customer Support
Nextiva users have attested to the digital platform's responsive and accommodating customer support staff. Apart from Nextiva employees being reachable 24/7, users also benefit from community forums and video tutorials that help address technical issues.
What business types use Nextiva?
Nextiva was designed to cater to businesses of any size, from small to large enterprises. However, while creating this Nextiva review, our Research.com team found that the digital platform may not be suitable for freelancers, as its pricing plan for small groups of users may not be worth the investment for independent workers. Moreover, Nextiva focuses mainly on communications and collaboration, so businesses looking for e-commerce platforms may find other digital business solutions more appropriate for their online sales needs. Notably, Nextiva is utilized by organizations across global industries, including marketing, technology, engineering, project management, and retail.
How does Nextiva integrate with facility maintenance management systems?
Nextiva’s robust API and integration capabilities enable organizations to seamlessly connect communication tools with specialized software for managing facility operations. For companies requiring a unified approach to both communications and asset care, integrating Nextiva with dedicated systems may streamline task scheduling, coordinate maintenance alerts, and boost operational efficiency. This interoperability can extend to solutions like maintenance management system software, which help monitor equipment status and schedule routine upkeep without disrupting core communication workflows.
How does Nextiva ensure data security and compliance with industry standards?
Nextiva emphasizes data security and compliance, especially for businesses in regulated industries like healthcare, finance, and legal. Ensuring a secure communication platform is crucial for protecting sensitive customer and organizational data. Here’s an overview of the key security and compliance features Nextiva offers:
- HIPAA Compliance: Nextiva is HIPAA-compliant, making it a suitable choice for healthcare organizations. This compliance ensures that sensitive patient data is protected according to stringent regulations, allowing healthcare providers to use Nextiva's services for patient communications while maintaining confidentiality.
- End-to-End Encryption: To safeguard data, Nextiva employs end-to-end encryption for voice, video, and messaging services. This encryption ensures that only authorized participants can access the data, adding an extra layer of security to communications.
- Data Redundancy and Backups: Nextiva's infrastructure includes data redundancy and automatic backups, reducing the risk of data loss and ensuring business continuity. This system can be especially valuable for businesses that rely on uninterrupted access to communication records.
- Role-Based Access Control: Nextiva allows administrators to assign permissions based on user roles, limiting access to sensitive data and functionality only to necessary personnel. This control structure helps prevent unauthorized access to critical information.
- Two-Factor Authentication (2FA): To prevent unauthorized logins, Nextiva offers two-factor authentication. This additional layer of security requires users to confirm their identity through a secondary method, which helps reduce the risk of unauthorized access.
- Compliance with Industry Standards: Beyond HIPAA, Nextiva aligns with a range of industry regulations, making it a suitable choice for businesses across healthcare, finance, and other regulated sectors. Its adherence to compliance standards ensures that it meets the requirements for data security in these fields.
How does Nextiva compare to other customer service platforms?
While Nextiva excels as an all-in-one communications solution, understanding how it stacks up against other customer service platforms deepens your insight into its value proposition. Unlike dedicated customer service software systems, Nextiva provides a broader scope by integrating collaboration tools, VoIP, and CRM functionalities into one seamless platform. However, businesses with unique customer service needs may benefit from exploring specialized options in the market. For instance, leading platforms in customer support focus on advanced ticketing systems, AI-driven chatbots, and nuanced customer journey tracking to streamline query resolution and bolster user satisfaction.
For organizations seeking alternatives that cater specifically to customer service excellence, a detailed analysis of the best customer service software systems can provide guidance on finding solutions that align with their priorities. Furthermore, while Nextiva garners praise for its comprehensive capabilities, the platform may not offer the depth of integration or industry-specific features found in other dedicated tools.
Ultimately, whether you opt for Nextiva or another customer service platform will depend on your business's communication priorities, industry requirements, and growth ambitions. Before making a decision, it's essential to consider how its functionalities align with your strategic objectives.
Key Insights
- Comprehensive Communication Platform: Nextiva provides an all-in-one digital communication solution, offering VoIP, video conferencing, and messaging capabilities to unify employee and customer interactions.
- Regular Feature Updates: Nextiva frequently updates its features, such as the NextivaONE business phone application and enhanced contact management functionalities, to improve user experience and efficiency.
- Flexible Pricing Plans: The pricing plans are tiered based on the number of users and feature needs, making it accessible for different sizes of organizations, from small to large enterprises.
- Productivity Management: Nextiva enhances productivity with tools for team chats, centralized calendars, and video meetings, as well as real-time alerts and conversation analysis.
- Integration Capabilities: Nextiva integrates seamlessly with popular business tools like Zoho, Salesforce, HubSpot, and others, ensuring smooth operations across different platforms.
- Customer Experience Focus: The platform provides tools for managing customer interactions, including mood tracking, real-time alerts for urgent issues, and automated conversation analysis.
- Mobile Accessibility: The NextivaONE app allows users to manage communications on the go, ensuring connectivity and collaboration from anywhere.
Best 5 alternatives to Nextiva
Wrike
4.15 / 5
Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.
Connecteam
4.55 / 5
Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.
Zoho Webinar
4.45 / 5
Zoho Webinar is presented as a comprehensive tool engineered to facilitate seamless online events with an emphasis on streamlined interactivity and effective audience engagement. The platform appears tailored to meet the evolving demands of digital communication, allowing for both small-scale and large-scale virtual sessions. Its feature set suggests a balance between intuitive usability and robust functionality—a combination that can potentially empower organizations to elevate their webinar delivery strategies. Overall, Zoho Webinar emerges as a dynamic contender among webinar solutions, offering a versatile framework that adapts to varied event-hosting scenarios.
monday
5 / 5
Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.
RingCentral
5 / 5
RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.
Frequently Asked Questions (FAQs)
Yes, Nextiva is a legitimate VoIP and cloud-based business communications software company founded in 2006 and based in Scottsdale, Arizona. It serves over 100,000 businesses with nearly a million users.
Alternatives to Nextiva include 3CX, RingCentral MVP, Zoom, Dialpad Ai Voice, and GoTo Connect. Each of these platforms offers unique features and capabilities that may better suit specific business needs.
Yes, Nextiva products and services comply with the Health Insurance Portability and Accountability Act (HIPAA), ensuring the protection of patients' confidential medical information.
Nextiva aims to centralize employee and customer communications through its suite of digital communication tools, including VoIP phone services, video conferencing, and messaging, to enhance internal and external communication efficiency.
Related
Best Oneteam Alternatives & Competitors for 2025
