Mattermost Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Mattermost: Top Communication Software
4.25 / 5
Featured Communication Software Alternatives for Mattermost
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Mattermost Review
What is Mattermost
Mattermost is a self-hosted collaboration platform designed for organizations that require tight control over their communication infrastructure. As a mattermost open source messaging platform, it enables enterprises to manage their own data privacy and security, making it especially suitable for industries with strict compliance needs. The software supports various messaging formats, including direct and group conversations, with threaded messaging to keep discussions organized and contextually clear.
The platform integrates smoothly with tools commonly used in development and business workflows, such as GitHub, Jira, and Jenkins. These integrations, alongside support for webhooks, bots, and a robust API, allow teams to automate processes and enhance productivity. Such capabilities make mattermost team collaboration software a versatile option for companies looking to streamline operations without sacrificing security.
Security features are a core strength of the platform. Mattermost offers end-to-end encryption, granular permission settings, multi-factor authentication, single sign-on, and audit logs. Compliance with industry standards ensures that organizations handling sensitive data, including healthcare and finance sectors, can rely on the platform to meet regulatory requirements.
The user interface balances familiarity and customization, with features like message search, file sharing, emoji reactions, and adjustable notifications. It is accessible across multiple devices, including web browsers, desktop apps for major operating systems, and mobile platforms. Advanced collaboration functions such as video conferencing and screen sharing are available, though they may require additional setup or third-party services.
Built on a modular architecture with modern web technologies, mattermost open source messaging platform is scalable and capable of handling large volumes of users and messages efficiently. Its open-source model encourages community contributions, driving ongoing enhancements and innovation. For companies evaluating communication tools, exploring the best rated marketing platforms could provide additional insights into complementary solutions that support growth and collaboration.
Featured Communication Software Products
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per seat per month
Zoom, Google Docs, Salesforce, Slack and more
Document collaboration and comments
Editor's Take
monday.com is a Work Operating System (Work OS) that enables teams to plan, organize, and manage tasks efficiently. Known for its customizable interface, it allows users to tailor workflows to suit specific needs, whether for task management or complex projects. The software’s automation features help reduce manual work by automating repetitive tasks based on set triggers. monday.com also fosters team collaboration through real-time updates, file sharing, and discussion threads, making it easier for teams to stay aligned and productive. Additionally, it integrates with popular tools like Slack, Google Drive, and Zoom to streamline operations across platforms.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$10 per user per month
Google Drive, Slack, Salesforce, and QuickBooks
Request forms and @mentions
Editor's Take
Wrike is a project management platform designed to help teams streamline their workflows and boost productivity. It offers a flexible, user-friendly interface that allows users to manage tasks, track progress, and collaborate on projects in real time. With its customizable dashboards and detailed reporting tools, Wrike provides clear visibility into project timelines and team performance. The platform also supports automation, enabling teams to automate repetitive tasks and reduce manual efforts. Collaboration is enhanced through features like task comments, file sharing, and integrations with tools such as Slack, Microsoft Teams, and Google Workspace. Wrike’s scalability makes it suitable for teams of any size, from small businesses to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$20/month
No
Team messaging, video & audio calls, task management
Editor's Take
Glip is a collaboration and communication software designed to help teams work more efficiently by centralizing all their communication, tasks, and project management in one platform. It offers a range of tools to streamline team collaboration, including messaging, video calls, file sharing, and task management. With its intuitive interface, Glip makes it easy for teams to stay connected, share ideas, and track the progress of projects in real time. The software integrates seamlessly with various third-party applications, enhancing workflow automation and productivity. Glip is ideal for teams of all sizes, from small businesses to large enterprises, offering flexibility and scalability to meet the needs of diverse industries. By bringing all team communication and task management under one roof, Glip enhances productivity, reduces the need for multiple tools, and ensures teams stay aligned on their goals.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Mattermost cost
Mattermost: Top Communication Software
4.25 / 5
Free Plan
- Available at no cost
- Includes unlimited message history
- Supports one-to-one and group messaging
- Allows file sharing and integrations
Professional Plan
- Priced at $10 per user per month
- Offers advanced permissions and compliance features
- Includes 24/7 support
Enterprise E10 Plan
- Starts at $15 per user per month
- Provides enterprise-grade security and compliance
- Includes scalability features
Enterprise E20 Plan
- Custom pricing
- Includes all E10 features
- Adds advanced compliance, compliance exports, and premium support
A free trial is available for the paid plans, allowing organizations to evaluate the software before committing.
What are the pros of Mattermost
- Highly customizable platform for tailored workflows, user interfaces, and integrations.
- Supports self-hosting to enhance data control and security for privacy-conscious organizations.
- Persistent chat channels, direct messaging, and threaded conversations for organized team communication.
- Integrates with various third-party tools like CI/CD, project management, and cloud services to streamline workflows.
- Robust role-based access controls for granular user permissions and improved security.
What are the cons of Mattermost
- Complex and cluttered user interface causing a steep learning curve for new users
- Mobile app prone to performance issues and occasional crashes
- Search functionality is slow and limited, especially with large data volumes
- Notifications can be unreliable with missed or delayed alerts
- File sharing is basic with limited support for large files and minimal previews
- Video and voice call features underdeveloped, often needing external integrations
What are the core features of Mattermost
Mattermost: Top Communication Software
4.25 / 5
Mattermost offers a robust suite of features designed to enhance team communication, streamline workflows, and maintain security, making it a compelling choice for organizations seeking a comprehensive collaboration platform. Below are key functionalities that highlight its capabilities.
- Community Forum: Facilitates open discussions and knowledge exchange within teams or organizations, promoting collaboration and peer support.
- Time Tracking: Enables users to log and monitor time spent on tasks or projects, improving productivity oversight.
- File Sharing: Allows seamless uploading and exchanging of documents, images, and other files directly within chats or channels.
- Notifications: Offers customizable alert settings to keep users informed about messages, mentions, and activities across devices.
- Search: Provides fast, full-text search across messages, files, and channels with advanced filters for precise results.
- Mobile Application: Delivers access to messaging, file sharing, and notifications on iOS and Android devices, synchronized with other platforms.
- Web Application: Accessible via modern browsers with a responsive interface, negating the need for desktop installs.
- Integrations: Supports a wide range of third-party tools like Jira, GitHub, and Jenkins, alongside custom webhooks to automate workflows.
- Audio and Video Conferencing: Built-in voice and video call features, including screen sharing, facilitate real-time communication without external software.
- Activities and Flows: Tracks user interactions and automates repetitive tasks, approvals, and notifications through customizable workflows.
- Dependencies: Ensures task coordination by defining prerequisite actions that trigger subsequent notifications or tasks.
- Integration Management: Centralized control for administrators to configure and secure third-party service connections.
- Channel Management: Robust options for organizing communication with private/public channels, archiving, and role-based access.
- Message Editing and Deletion: Allows correction or removal of messages post-sending to maintain clarity and confidentiality.
- Markdown Support: Enables structured formatting within messages such as lists, links, and code blocks for clearer communication.
- Threaded Conversations: Groups related replies to maintain context and reduce clutter in busy channels.
- Custom Emojis and Reactions: Enhances expressiveness by allowing personalized emojis and diverse message reactions.
- Multi-Platform Support: Offers desktop clients for Windows, macOS, and Linux, ensuring consistent access across operating systems.
- Security and Compliance: Incorporates enterprise-grade protections like end-to-end encryption, SSO integration, and compliance auditing.
- Bot and Automation Support: Facilitates the use of bots and scripts to interact with users and perform automated tasks.
- Customizable User Roles and Permissions: Enables fine-grained access control over features, channels, and administrative functions.
- Data Retention Policies: Configurable settings for message and data lifecycle to meet organizational or regulatory requirements.
- Offline Messaging: Ensures message delivery and synchronization even when users are disconnected.
- Thread Notifications: Provides alerts specifically for threads in which users participate, improving focus on relevant discussions.
- Custom Branding: Allows organizations to tailor the interface with logos, themes, and colors aligned with corporate identity.
- API Access: Offers RESTful APIs for developers to build custom integrations and extend platform capabilities.
- Self-Hosting Capability: Supports deployment on private infrastructure for full control over data, security, and customization.
Benefits of using Mattermost
Mattermost offers a robust suite of features designed to enhance team collaboration and communication for organizations with diverse needs. Below is a detailed overview of key benefits that highlight its flexibility, security, and user-centric design, helping prospective customers understand how it can fit various operational requirements.
- Open-source freedom and customization: Mattermost’s open-source framework grants full access to the codebase, empowering companies to tailor the platform extensively to fit unique workflows and compliance demands. This freedom prevents vendor lock-in and facilitates deep integrations.
- Self-hosted control and security: Organizations can deploy Mattermost on their own infrastructure, ensuring complete oversight of data privacy and regulatory compliance. This is especially critical for sectors with stringent security needs.
- Enterprise-grade security measures: Equipped with end-to-end encryption and multi-factor authentication, Mattermost secures sensitive communications and aligns with high industry standards, safeguarding organizational data against breaches.
- Versatile integration ecosystem: The platform connects seamlessly with DevOps tools, CI/CD pipelines, and project management systems, enabling automation and streamlined operations across departments.
- Configurable notifications: Users can fine-tune notification settings to minimize distractions and maintain focus, adapting alerts to their specific roles and preferences.
- Comprehensive communication formats: Supporting text, file sharing, images, and voice messages, Mattermost accommodates varied interaction styles, enhancing collaboration effectiveness.
- Scalable and cross-platform: Designed to support everything from small teams to large enterprises, Mattermost runs consistently across desktop, mobile, and web, ensuring connectivity regardless of device.
- Advanced user management and UI customization: Integration with LDAP/Active Directory simplifies user administration and single sign-on, while customizable interfaces allow organizations to align the platform with their branding and usability goals.
Our expert take on Mattermost
When I first explored Mattermost collaboration software review, what stood out was its open-source foundation. This gives you full control over hosting and data privacy, a crucial factor if your company handles sensitive information or must comply with strict regulations. It’s not just about messaging; it’s about owning your communication infrastructure without vendor lock-in, which is rare among similar tools.
The platform’s integration capabilities are impressive. I found that connecting Mattermost with various DevOps tools and plugins streamlines workflows significantly. This is especially useful if your teams rely on automation or need to coordinate across multiple software environments. However, setting up these integrations demands some technical know-how, so be prepared for a learning curve if your IT resources are limited.
From personal experience, the user interface strikes a good balance between simplicity and functionality. It may not dazzle like consumer apps, but it minimizes training time and supports flexible communication through both desktop and mobile clients. If you prioritize ease of onboarding alongside robust team communication features, Mattermost delivers well.
Security is another area where Mattermost shines. Enterprise-grade options like end-to-end encryption and detailed access controls make it suitable for organizations where safeguarding data is non-negotiable. Plus, the ability to deploy on-premises or in private clouds means you can meet internal policies without relying on third-party cloud services. This aspect truly differentiates it for sectors like finance or healthcare.
That said, I noticed some limitations. Its focus remains on core messaging and team collaboration, so it lacks built-in advanced features such as integrated video conferencing or extensive workflow automation. If your business needs those, Mattermost might require pairing with other tools to fill those gaps. Also, managing scalability for larger enterprises requires experienced administrators due to the complexity of infrastructure management.
For companies looking for customizable communication solutions that avoid vendor lock-in, Mattermost is compelling. If you want to explore related options that offer different approaches in this space, you might find this mlm crm software article worth a read as it covers alternative software solutions that could complement your communication strategy.
Ultimately, if your priority is controlling your messaging environment with a secure and flexible platform, Mattermost’s team communication features make it a strong candidate—especially when your organization values customization and data sovereignty over out-of-the-box simplicity.
What business types use Mattermost
Technology and Software Development Mattermost is preferred by tech firms focused on agile workflows and DevOps integration. This business collaboration software for enterprises supports real-time communication and issue tracking, allowing software consultancies and cloud providers to maintain control over sensitive data through self-hosting options.
Financial Services Security Banks and insurance companies use Mattermost to meet rigorous data privacy standards. Its encrypted messaging and on-premises deployment help ensure compliance with regulations like GDPR and HIPAA, making it a secure team communication platform that minimizes risks tied to third-party cloud services.
Healthcare and Medical Research Healthcare providers leverage Mattermost to coordinate patient care and research while safeguarding confidential information. The platform’s HIPAA-compliant communication enables secure collaboration among medical teams without exposing sensitive data.
Government and Public Sector Compliance Public agencies adopt Mattermost to control data sovereignty and user access amid regulatory complexities. Its open-source design allows for thorough auditing and customization, fostering secure interdepartmental and external partner communication.
Manufacturing Coordination Manufacturing companies benefit from Mattermost’s real-time communication to synchronize supply chains and production operations. Integration with project management and inventory systems helps reduce downtime and streamline workflows.
Education and Institutional Privacy Universities and online learning platforms use Mattermost to connect faculty, students, and staff, hosting the platform internally to protect student data. Its open architecture supports customized integrations with learning management systems, enhancing educational collaboration.
Media and Creative Workflows Entertainment firms use Mattermost to manage content production and marketing projects. The platform’s flexibility allows tailored collaboration channels and bots that adapt to evolving creative needs.
Retail Enterprise Communication Retailers with distributed teams utilize Mattermost to maintain consistent operations and rapid response across locations. Store managers and corporate staff rely on it for schedule management, information sharing, and customer service coordination.
Cybersecurity Incident Response Cybersecurity companies adopt Mattermost for its robust security and customization, using it as a command center to coordinate incident response while protecting sensitive threat intelligence.
Additional Resources For those exploring communication tools further, the article on what are the best marketing software offers valuable insights into related solutions that might complement Mattermost in enterprise environments.
Best 5 alternatives to Mattermost
Wrike
4.15 / 5
Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.
Glip
5 / 5
Glip stands out as a versatile collaboration platform designed to streamline teamwork through its all-in-one approach, merging messaging, task management, calendars, file sharing, and video conferencing within a single application. Its generous free plan supports unlimited chat, storage, and guest users, along with 500 minutes of shared video calls, making it an attractive choice for organizations of varying sizes without upfront costs. The platform’s real-time communication capabilities ensure team members can connect seamlessly from any device, promoting productivity across remote or distributed groups. For those needing more sophisticated options, the affordable Standard plan enhances video conferencing time and administrative controls, catering to more complex business requirements.
monday
5 / 5
Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.
Connecteam
4.55 / 5
Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.
RingCentral
5 / 5
RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.
Frequently Asked Questions about Mattermost
Mattermost stands out by prioritizing self-hosting and data control, enabling organizations to deploy the platform on-premises or within private clouds. This approach offers enhanced security and extensive customization options compared to many cloud-based alternatives.
Organizations can choose to self-host Mattermost either on-premises or in private cloud environments. Alternatively, there is a cloud-hosted version managed by Mattermost for those preferring a hosted service.
The platform is accessible across multiple environments, including web browsers, desktop applications for Windows, macOS, and Linux, as well as mobile apps on iOS and Android.
Mattermost seamlessly integrates with a broad array of third-party applications such as DevOps tools, CI/CD pipelines, and productivity software, enhancing automation and collaborative workflows.
Mattermost includes robust enterprise-grade security measures like data encryption, multi-factor authentication, single sign-on (SSO), compliance with regulatory standards, and precise access controls.
Thanks to its self-hosting capabilities and strong security framework, Mattermost is well-suited for sectors with stringent regulations, including finance, healthcare, and government organizations.
The platform is highly adaptable, allowing customization of both the user interface and core functionality. Organizations can modify workflows, branding, and integrations to align with specific operational needs.
Support varies depending on the edition: the open-source version relies on community forums and documentation, whereas commercial versions provide professional support services, training, and consulting.
Mattermost ensures complete data control by enabling self-hosting, so data remains within the organization’s infrastructure unless cloud hosting is selected.
Designed to accommodate growth, Mattermost efficiently scales from small teams to enterprises with thousands of users, maintaining high availability and optimized performance.
The platform receives regular updates that include security fixes, new features, and improvements, supported by a transparent development roadmap accessible to its users and contributors.
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