Best ZilicusPM Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about Zendesk
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Key Features of Zendesk
- Multi-channel Support Management
- Customizable Workflows
- Third-party Integrations
- AI Agents with Essential and Advanced Plans
- Knowledge Article Editor
- AutoQA for Voice with Scoring
- Workforce Management with Audit Logs
- Customizable Ticket Forms
Price of Zendesk
Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.
Read more about Salesforce Service Cloud
Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.
Key Features of Salesforce Service Cloud
- Salesforce Lightning Console Unified Interface
- Intelligent Omni-Channel Case Routing System
- Comprehensive Customer Case Management Solution
- Robust Enterprise Knowledge Management Repository
- Seamless Cloud Telephony Integration Capability
- Real-Time Customer Live Agent Support
- Efficient Global Self-Service Customer Portal
- Custom Reports And Dashboards Analytics
Price of Salesforce Service Cloud
Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.
Read more about Zoho Desk
Zoho Desk emerges as a tailored solution within the realm of help desk software, designed to streamline how customer support teams address and resolve issues. Its multifaceted interface and integrated approach offer a cohesive environment for businesses seeking efficiency and clarity in their support workflows. The platform's structure aims to seamlessly blend intuitive usability with the demands of modern customer engagement, ensuring that teams can focus on effective service delivery. Overall, Zoho Desk presents itself as a compelling option for organizations dedicated to elevating their help desk operations.
Key Features of Zoho Desk
- Extensive Interface Customization & Personalization
- User-Friendly Online Ticket Submission Experience
- Omnichannel Customer Support Integration
- Intelligent Automated Workflow Issue Routing
- Robust Comprehensive Knowledge Base Repository
- Interactive Self-Service Customer Portal
- Instant Real-Time Notification Alerts System
- Comprehensive SLA Monitoring, Management & Analysis Tools
Price of Zoho Desk
Zoho Desk’s pricing tiers cater to various business needs. The Free plan supports up to three agents, offering essential features. The $7 Express package extends functionality for small teams with social channels and workflows. At $14 per agent, the Standard plan introduces advanced ticket management and customizable dashboards. The Professional tier, priced at $23, enhances collaboration with multi-department ticketing and automatic time tracking. For larger organizations, the Enterprise plan at $40 per agent delivers AI, help centers, and advanced reporting. A generous free trial allows exploration of the software’s capabilities.
Read more about HubSpot Service Hub
HubSpot Service Hub emerges as a dynamic platform designed to streamline customer support operations, providing a suite of tools intended to enhance the overall help desk experience. It aims to integrate multifaceted service processes, facilitating smooth communication and efficient ticket management while offering flexibility in how businesses address customer inquiries. For prospective customers in search of effective help desk software, this solution presents a versatile framework geared toward optimizing service workflows and elevating support capabilities.
Key Features of HubSpot Service Hub
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow Automation
- Email to Case
- Ticket Collaboration
- Knowledge Base
- Intelligent Routing
- Live Chat
Price of HubSpot Service Hub
HubSpot Service Hub offers a free, starter, professional, and enterprise plan for help desk software needs. The free version offers essential ticketing, live chat, and collaboration options for immediate support. The starter plan, at $20 monthly per core seat, builds on these features with conversation routing and email sequences. At $100 per month per service seat, the professional tier integrates advanced automation, ticket pipelines, and custom reporting. Finally, the enterprise option of $150 monthly per service seat further extends capabilities using playbooks and skills-based routing to manage complex support workflows.
Freshdesk
4.35 / 5
Read more about Freshdesk
Freshdesk is presented as a help desk software solution intended to empower customer support operations. Its framework is designed to assist businesses in managing customer interactions more efficiently, providing a centralized platform for service management. Though specific features aren’t detailed here, Freshdesk is positioned as a potential choice for companies seeking to optimize their support infrastructure while addressing diverse customer service needs. This overview serves as a starting point for prospective users evaluating help desk software options on the market.
Key Features of Freshdesk
- Extensive Customization and Branding Options
- Intuitive Ticket Creation and Management
- Efficient Ticket Response and Collaboration
- Robust Workflow Automation and Routing
- Comprehensive Knowledge Base and Portal
- Advanced Analytics and Reporting Tools
- Mobile Apps for Anytime Support
- Seamless Third-Party Integrations and Support
Price of Freshdesk
Freshdesk offers pricing plans suited for every business size. The Free plan is ideal for small teams with up to two agents, delivering essential features at zero cost. The Growth plan, at $15/month billed annually, builds on this with automations and enhanced reporting. For medium to larger organizations, the Pro plan ($49/month billed annually) introduces multi-product support and custom roles, while the Enterprise plan ($79/month billed annually) enhances functionality with sandbox testing, HIPAA compliance, and advanced ticket handling. A 14-day free trial for the Enterprise plan allows full feature exploration.
Read more about Gladly
Gladly emerges as a help desk software solution designed to support modern customer service operations. Though the source overview isn’t fully detailed, it is clear that Gladly positions itself within the help desk category by promising a streamlined approach to managing customer interactions. The brief insights suggest a focus on efficiency and ease of use, which could be attractive to organizations eager to optimize their support functions. Ultimately, Gladly stands as an option for businesses seeking a simplified yet robust tool to enhance their customer service experience.
Key Features of Gladly
- Omnichannel Communication Across Preferred Platforms
- Customizable Interactive Voice Response System
- Automatically Generated Detailed Customer Profiles
- Intelligent Session Routing for Inquiries
- Effective Session Queuing Management System
- Robust Reporting Dashboards and Analytics
- Streamlined Task and Workflow Management
- Seamless Third-Party Integration Capabilities Enabled
Price of Gladly
For smaller teams, the Hero Package charges just $180 per month per support hero with a minimum of ten heroes required. Usage costs are additional at $0.60 per assisted conversation when opted in, offering an essential solution featuring multi-channel communication, unified view, real-time reporting, and more. In contrast, the Superhero Package is designed for larger operations, costing $210 monthly per hero with a minimum of 45 heroes, while including enhanced capabilities like custom reporting and 99.9% uptime. Both plans simplify pricing with a clear per-hero fee plus usage-based costs effectively.
Read more about LiveAgent
LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.
Key Features of LiveAgent
- Multichannel Support
- Ticketing System
- Live Chat
- Knowledge Base
- Automation and Workflow Rules
- Reporting and Analytics
- Customer Portal
- Integration Capabilities
Price of LiveAgent
LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.
Read more about HappyFox Help Desk
HappyFox Help Desk is presented as a dedicated support solution designed to meet the evolving needs of customer service teams. Although the source details are minimal, the product appears to serve as a platform that streamlines support operations for organizations seeking an effective help desk software solution. Its design is implied to focus on simplifying the management of customer inquiries while enhancing overall service efficiency. For prospective customers exploring options on platforms like G2, HappyFox Help Desk represents one of several potential tools aimed at fostering smoother communication channels and improved support workflows.
Key Features of HappyFox Help Desk
- Ticketing System for Customer Inquiries
- Automated Workflows to Boost Efficiency
- Detailed Reporting And Analytics Tools
- Omnichannel Customer Support Integration Platform
- Robust Self-Service Interactive Knowledge Base
- Fully Customizable Real-Time Dashboard Interface
- Mobile Enabled User Support Access
- Instant Rapid Real-Time Ticket Notifications
Price of HappyFox Help Desk
HappyFox Help Desk offers pricing based on agent count and features. The Basic Plan, at $9 per agent monthly, provides unlimited tickets and essential functionality. The Team Plan, priced at $39 per agent monthly, adds customization and multi-brand support. The Pro Plan, at $89 per agent monthly, includes task management and asset control. For larger needs, the Enterprise Pro option requires contacting sales, while an Unlimited Agents plan starts at $1,999 monthly. Additionally, a demo and trial account are available for companies to evaluate the software, making budgeting decisions easier.
Genesys Cloud CX
4.4 / 5
Read more about Genesys Cloud CX
Genesys Cloud CX presents itself as a solution designed specifically for the demands of modern contact center operations. Although the source material did not supply extensive details, the product is positioned for those seeking a dynamic tool in the realm of contact center software. This offering promises an adaptable framework tailored to support efficient customer engagement, ensuring that businesses can align their operational strategies with evolving market needs. In essence, Genesys Cloud CX stands out as a potential asset for organizations intent on enhancing how they connect with and serve their customers.
Key Features of Genesys Cloud CX
- Omnichannel Support across multiple channels
- Intelligent Routing with AI optimization
- AI-Powered Insights for customer analytics
- Workforce Engagement Management and scheduling
- Customer Journey Management and mapping
- Secure Cloud Infrastructure for protection
- Integration with CRM Systems seamlessly
- Real-Time Monitoring of customer interactions
Price of Genesys Cloud CX
Genesys Cloud CX offers three pricing plans tailored for diverse contact center needs, billed annually per user. The first plan at $75 per month emphasizes voice communications features such as IVR and predictive routing integrated with analytics. The mid-tier option at $115 enhances digital channels with omnichannel routing and quality compliance. The premium plan, priced at $155, adds advanced capabilities including resource management, AI-driven forecasting, and detailed speech and text analytics. Each plan delivers a comprehensive suite of features designed to optimize customer engagement and operational efficiency for businesses worldwide.
Read more about Drift
Drift stands as a conversational marketing software solution that promises to reshape how businesses engage with their audiences, even though detailed facts and feature descriptions aren’t provided in the source material. Its positioning hints at an approach that seeks to facilitate smoother, real-time communications between brands and prospective customers. The language used in the source suggests that Drift aims to bridge traditional marketing techniques with innovative, conversation-driven strategies, thereby addressing modern engagement challenges. While specifics remain sparse, the overall impression is that Drift could serve as a pivotal tool for businesses looking to modernize their customer interaction paradigms.
Key Features of Drift
- Live Chat
- AI Chatbot
- Personalization
- Chat Routing
- 24/7 Meeting Scheduler
- Lead Qualification
- Integration Capabilities
- Analytics Dashboard
Price of Drift
Drift offers pricing plans to suit diverse business needs in conversational marketing. The Premium plan—priced from $2,500 monthly—empowers small businesses with essential engagement features such as live chat and custom chatbots. For enhanced personalization and lead generation, the Advanced plan, which requires direct contact for pricing, builds on Premium with advanced routing and dedicated support. Larger organizations benefit from the Enterprise plan, also available on contact, offering additional customization, AI-powered chatbots, and routine strategy consultations. Free trials are not available. Contact Drift today. Reach out now for complete plan details.
Overview
Choosing the right project management software can be a daunting task, especially when your current solution like ZilicusPM doesn’t fully meet your team’s unique needs. Whether you’re struggling with limited customization options, complex user interfaces, or inadequate collaboration tools, these challenges can hinder your project’s success.
This article will guide you through a range of alternatives specifically designed to address these common pain points. By exploring different options, you’ll discover solutions that offer better flexibility, improved user experience, and enhanced features tailored to your workflow.
Reading this article will empower you to make an informed decision, helping you find a tool that not only fits your project requirements but also boosts productivity and team collaboration. You’ll gain insights into what to look for when evaluating software, ensuring your next choice supports your goals effectively.
What is ZilicusPM?
ZilicusPM offers a robust yet intuitive platform tailored for small to medium-sized businesses aiming to streamline project and portfolio management. It strikes a balance between ease of use and comprehensive features, making it ideal for executive managers and project teams focused on maintaining tight control over project execution.
The platform includes extensive tools such as project planning, scheduling, resource allocation, and budgeting. Projects can be organized using work breakdown structures, while tasks come with detailed parameters like duration and estimated effort. Progress tracking is visually supported through interactive Gantt charts and Kanban boards, enhancing clarity and control.
For organizations juggling multiple initiatives, ZilicusPM’s portfolio management capabilities provide real-time insight into project status, risks, and overall health, enabling proactive decision-making. Collaboration is deeply integrated, with document and meeting management features that facilitate transparent communication and effective follow-up on action items.
Risk and issue management modules allow teams to identify potential challenges early and mitigate them before they escalate. Comprehensive dashboards and reporting tools deliver actionable analytics, empowering users to monitor key performance indicators and adjust strategies accordingly.
Time and expense tracking are seamlessly embedded, supporting timesheet submissions and approvals to ensure accurate resource accounting. Integration with external tools like Google Apps and Google Calendar further enhances operational efficiency by connecting workflows across platforms.
The user interface is designed for rapid adoption across varying skill levels, while modular components allow customization based on organizational needs and project complexity. This flexibility helps businesses replace multiple disconnected systems with a unified platform that boosts team accountability and productivity.
For companies also interested in enhancing workforce engagement alongside project management, exploring the best employee engagement software might provide valuable complementary insights.
What to look for in ZilicusPM alternatives?
ZilicusPM is a comprehensive project management platform that integrates project portfolio oversight, interactive Gantt charts, resource and risk management, budgeting, timesheet tracking, and document handling. Its SaaS-based design emphasizes usability and real-time dashboards, making it accessible to diverse teams and providing clear project visibility.
When considering alternatives, it is vital to first pinpoint which ZilicusPM features are non-negotiable for your workflow, such as resource allocation, risk tracking, or reporting capabilities. Look for solutions that either match or surpass these functions.
Ease of use is another decisive factor. Tools with intuitive interfaces encourage quicker onboarding and sustained engagement, a key strength of ZilicusPM that should not be overlooked.
Integration potential also demands attention. Since ZilicusPM may have constraints connecting with enterprise systems like SAP or ERP, ensure your chosen alternative can seamlessly link with your existing software environment.
Scalability and flexibility are critical for evolving organizations. Seek platforms offering customizable workflows and automation to tailor project controls in line with your growth.
Collaboration features such as meeting management, discussion forums, and document sharing help maintain team alignment and are well supported by ZilicusPM, so equivalents should be expected in alternatives.
Robust reporting tools are essential to maintain transparency and executive oversight. Look for alternatives that provide detailed dashboards, early warning indicators, and customizable reports.
Lastly, evaluate cost structures carefully, especially if your needs extend beyond basic task management to advanced portfolio oversight.
For those also interested in workforce monitoring solutions, exploring a list of employee monitoring software may provide valuable insights complementary to project management tools.
Frequently Asked Questions about ZilicusPM
The top contenders include Smartsheet, Quickbase, ClickUp, Wrike, Zoho Projects, Celoxis, monday.com, ProjectManager.com, Teamwork.com, and Asana. These platforms are widely recognized for their project management and collaboration capabilities.
Most prominent alternatives boast extensive user reviews and receive high marks for user-friendliness, strong integration options, and customer support. Platforms such as Smartsheet and Asana are frequently praised for overall user satisfaction.
Several alternatives, including Fluid-PPM and Smartsheet, offer transparent monthly or annual pricing structures with tiered plans tailored to different business sizes, facilitating straightforward cost comparisons.
Options like ClickUp and monday.com provide flexible pricing and scalable features, making them well-suited for smaller companies and teams that are expanding.
Yes, most leading alternatives integrate smoothly with popular applications such as Slack, Google Workspace, Microsoft Office, and various CRM systems, enabling efficient workflow coordination.
Certain platforms like Fluid-PPM, Celoxis, and Microsoft Project & Portfolio Management are designed specifically to support comprehensive PPM for organizations managing multiple projects simultaneously.
Many top alternatives offer free trials or live demonstrations, allowing prospective users to assess the software’s fit before committing to a purchase.
Comparison sites such as G2, GetApp, and Slashdot provide side-by-side evaluations of features, pricing, user feedback, and industry suitability, helping buyers make informed choices.
Independent platforms like GetApp and G2 deliver verified user reviews, transparent research, and objective data, ensuring buyers access authentic and impartial insights when exploring alternatives.
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