Best ManageEngine SupportCenter Plus Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

4.95 / 5

Read more about MaintainX

MaintainX emerges as a platform aimed at simplifying the complexities inherent in managing maintenance operations. Although the source provided only limited details, it suggests that the solution is fashioned to help streamline task management and support daily maintenance workflows—key considerations for those exploring CMMS software options. The design is oriented toward improving operational efficiency, ensuring that teams have a user-friendly yet robust tool at their disposal. For prospective customers, MaintainX represents a promising option when weighing the merits of various maintenance management systems.

Key Features of MaintainX
  • Comprehensive Work Order Management System
  • Automated Regular Preventive Maintenance Scheduling
  • Advanced IoT-Powered Predictive Maintenance Analytics
  • Robust Integrated Asset Management Platform
  • Customizable Reporting and Dashboard Insights
  • Mobile Application for Field Technicians
  • Efficient Materials and Inventory Management
  • Seamless IoT Integration for Automation
Price of MaintainX

MaintainX offers tailored pricing plans for diverse organizations. The Basic plan is free, ideal for small teams digitizing work orders. Essential costs $16 per user monthly when billed annually, or $21 if monthly, and delivers streamlined maintenance with imaging and longer analytics access. The Premium plan, at $49 per user monthly (annual) or $59 monthly, provides advanced analytics, inventory, and purchase order management with a dedicated account manager. For larger enterprises, a custom-priced offering includes enhanced security and multi-site management. Free trials of Essential and Premium let you explore these features.

2

Katana

4.5 / 5

Read more about Katana

Katana manufacturing software delivers significant advantages for production-centric companies by offering real-time insights into manufacturing operations, inventory levels, and sales data, which enables more accurate and timely decision-making. Its centralized platform enhances coordination by allowing users to assign tasks and monitor progress throughout the production cycle, minimizing confusion and streamlining workflow. Additionally, Katana’s capacity to integrate seamlessly with other tools supports tailored enterprise solutions while accommodating various workforce compensation models, boosting financial clarity. These combined features help businesses manage complex inventories and dispersed teams more effectively, ensuring readiness for peak demand periods with improved efficiency and control.

Key Features of Katana
  • Real-time inventory tracking
  • Centralized inventory database
  • Inventory forecasting
  • Production management
  • Sales order management
  • Material requirements planning (MRP)
  • Full traceability
  • API access and integrations
Price of Katana

Katana offers four main pricing plans tailored to different business needs. The Starter Plan costs $179 per month and supports one inventory location with up to 1,200 sales orders annually. The Standard Plan, priced at $359 per month (annual billing) or $399 monthly (quarterly billing), expands to three inventory locations and 6,000 sales orders, adding features like advanced insights and barcode scanning. The Professional Plan ranges from $799 to $899 monthly, allowing ten inventory locations and 18,000 sales orders, including API access and forecasting tools. The top-tier Professional Plus Plan costs between $1,799 and $1,999 per month, offering unlimited locations and priority support.

Read more about Infraspeak

Infraspeak is presented as a comprehensive digital solution tailored to streamline the intricacies of facility management, addressing the challenges that modern operations face every day. The platform is designed with an emphasis on simplifying maintenance workflows and providing an intuitive structure to oversee asset management and repair tasks. Its approach appears to center on creating a fluid environment where complex processes become markedly more manageable, potentially making it an attractive option for organizations intent on boosting operational efficiency. Overall, Infraspeak positions itself as a promising candidate in the evolving landscape of facility management software, aiming to support teams in maintaining optimized and effective work environments.

Key Features of Infraspeak
  • Efficient Preventive and Reactive Scheduling
  • Seamless Real-Time Facility Inventory Management
  • User-Friendly Streamlined Service Request Portal
  • Intelligent Reporting and Analytics Dashboards
  • Robust Mobile Field Access App
  • Optimized Multi-Site Facility Operations Management
  • Customizable Workflows for Efficient Processes
  • Integrated Vendor and Procurement Management
Price of Infraspeak

Infraspeak’s pricing details for its facility management software remain undisclosed, and the vendor does not offer publicly available rate information. While the platform’s pricing structure might consider factors such as user count or specific usage parameters, no concrete figures are provided. Interested customers are encouraged to contact Infraspeak directly to discuss their company’s needs and obtain customized pricing details. Testing the solution through its free trial may also shed light on how Infraspeak can be tailored to support facility management goals. For more information, please inquire now.

Read more about CHEQROOM

CHEQROOM emerges as a solution crafted to streamline asset tracking and management, offering a centralized approach for organizations aiming to keep a close watch on their valuable resources. Although the source lacks explicit details, the product is presented as a tool that simplifies operations while ensuring systematic oversight of assets. Its design appears to support a broad range of tracking requirements, from routine inventory checks to more strategic resource management tasks. In doing so, CHEQROOM positions itself as a potentially reliable option for prospective customers seeking an efficient and user-friendly asset tracking software solution.

Key Features of CHEQROOM
  • Centralized Management
  • Mobile-Friendly Interface
  • Check-Out and Check-In Features
  • Equipment Reservations
  • Equipment Maintenance Tracking
  • Geo-Positioning
  • Reporting and Analytics
  • Customizable Notifications
Price of CHEQROOM

For asset tracking, CHEQROOM provides flexible pricing options. The Basic Plan costs $1,200 per year and delivers a single location, unlimited users, streamlined inventory control, perpetual asset assignment, mobile app support, and robust SSO integrations. The Core, Business, and Enterprise plans have more intricate structures and advanced features, including additional locations, reservation functionality, comprehensive tracking, and advanced reporting. Although exact prices are not disclosed, a free trial is available. Prospective customers can contact CHEQROOM to obtain tailored pricing details that suit varying organizational needs. Call now for more specific inquiries.

5

AssetWorks EAM

4.6 / 5

Read more about AssetWorks EAM

AssetWorks Enterprise Asset Management (EAM) software emerges as an innovative solution aimed at optimizing the upkeep of physical assets for organizations. By harnessing real-time data and sophisticated predictive analytics, the platform enables users to anticipate maintenance needs and preemptively address potential issues, thereby reducing unexpected equipment failures and mitigating associated costs. A centralized database meticulously tracks asset specifications, historical maintenance records, and performance metrics, while simultaneously streamlining work order management to ensure rapid and efficient task allocation. In addition, the tool's comprehensive reporting capabilities bolster regulatory compliance by maintaining detailed records, making it a compelling option for organizations in search of a robust asset management solution.

Key Features of AssetWorks EAM
  • Comprehensive Asset Lifecycle Management
  • Mobile Application Field Service Tools
  • Streamlined Service Request Management
  • Dynamic Work Order Tracking System
  • Advanced Reporting and Analytics Suite
  • Fully Customizable and Configurable Operational Workflows
  • Seamless Integration with Enterprise Systems
  • Robust, Scalable Architecture for Businesses
Price of AssetWorks EAM

AssetWorks EAM offers pricing plans tailored to government agency size and needs. For state governments, costs increase with population ranges from $250,000 for cities under one million residents to $1,000,000 for populations over 20 million. County and city plans follow similar tiered structures starting at $35,000, scaling based on community size. Additionally, add-on modules range from a modest 5% to 40% of the base cost. Overall, the pricing offers comprehensive options that align with varied governmental scales and requirements to meet different operational demands. Each plan ensures flexible, precise budgeting.

Read more about UpKeep

UpKeep offers a straightforward solution tailored to organizations seeking to optimize their maintenance processes through CMMS software. Its design emphasizes ease of use while aiming to streamline maintenance tasks and asset management. For businesses evaluating modern maintenance management systems, UpKeep presents itself as an option worth considering to meet evolving operational demands. Overall, it strives to blend functionality with simplicity to help companies keep their maintenance operations running smoothly.

Key Features of UpKeep
  • UpKeep Work Order Management System
  • Automated Preventive Maintenance Scheduling Tool
  • Data-Driven Predictive Maintenance Insights Module
  • Mobile CMMS Application for Technicians
  • Customizable Reporting Dashboards Interface Suite
  • Intelligent Workflow Automation Engine Tool
  • Advanced Planning and Scheduling Tools
  • Integrated Materials Management Tracking System
Price of UpKeep

UpKeep offers multiple pricing plans that cater to maintenance and operations teams efficiently. The Lite plan at $20.00/user monthly provides essential asset tracking and preventive maintenance management. The Starter plan at $45.00/user monthly expands visibility with inventory management, custom checklists, and manpower tracking. For more advanced analytics and data-driven insights, the Professional plan is available at $75.00/user monthly. Larger organizations can opt for the Business Plus plan, with pricing upon contact. A free trial across all plans lets businesses explore robust features without upfront costs. Experience flexible, scalable solutions.

Read more about EZOfficeInventory

EZOfficeInventory emerges as a promising asset tracking solution designed to streamline the management of company resources and equipment. It offers a centralized approach, allowing organizations to monitor and oversee their assets with greater clarity and efficiency. While detailed specifications are not outlined here, the platform is positioned to support businesses with a dynamic tool that simplifies the complexities of asset oversight. For prospective customers looking into asset tracking software solutions, EZOfficeInventory represents a compelling option to enhance inventory transparency and control.

Key Features of EZOfficeInventory
  • EZOfficeInventory Centralized Inventory Database Solution
  • EZOfficeInventory Asset Tracking Platform System
  • EZOfficeInventory RFID Asset Tracking Solution
  • EZOfficeInventory GPS Location Tracking Solution
  • EZOfficeInventory Mobile Asset Management Apps
  • EZOfficeInventory Quick Check-in Check-out Feature
  • EZOfficeInventory Asset Register Tracking Module
  • EZOfficeInventory Flexible Customization Options Module
Price of EZOfficeInventory

EZOfficeInventory pricing includes four flexible options. The Essential Plan at $40 per month serves small teams beginning asset tracking. The Advanced Plan at $55 per month introduces scheduled services, detailed reporting, and enhanced integration for growing organizations. The Premium Plan at $65 per month offers superior control features and additional integrations ideal for collaborative management. There is also an Enterprise option with custom pricing for unique needs. Each plan supports a baseline of 250 items with scalable costs for extra assets, and a free 15-day trial provides risk-free evaluation today.

8

Fiix CMMS

4.4 / 5

Read more about Fiix CMMS

Fiix CMMS overview

Fiix CMMS is presented as a comprehensive software solution tailored to streamline and manage maintenance operations, designed with prospective users in mind who seek an effective tool for maintaining uptime. The platform appears engineered to centralize various maintenance tasks, providing a unified experience that balances ease of use with operational efficiency. Its design, while not exhaustively detailed here, seems to prioritize flexibility and reliability, aiming to serve organizations that need a robust system to schedule, track, and optimize maintenance workflows. In essence, Fiix CMMS offers a modern approach to maintenance management that could be appealing to customers looking to improve asset reliability without overwhelming complexity.

Key Features of Fiix CMMS
  • Comprehensive Digital Work Order Management
  • Efficient Customisable Preventative Maintenance Scheduling
  • Instant Responsive Mobile Field Accessibility
  • Custom Reporting & Dynamic Dashboards
  • Seamless Cross-Platform Enterprise Integration Capabilities
  • Efficient Inventory and Materials Management
  • Tailored Customizable Workflow Process Management
  • Instant Real-Time Alert Notification System
Price of Fiix CMMS

Fiix CMMS provides flexible pricing tailored to diverse business needs. Its Free Plan offers essential features at no cost, including work order management and preventive maintenance with no trials or credit card requirement. The Basic Plan, at $45 per user monthly, enables unlimited tasks, comprehensive reporting, and reliable support for smaller teams. The Professional Plan, priced at $75 per user each month, serves larger groups with multi-site management, AI-driven insights, and custom analytics. For extensive needs, the Enterprise Plan offers customizable solutions with pricing available upon request for more information.

Read more about Sage Fixed Assets

Sage Fixed Assets presents a comprehensive solution aimed at simplifying the management and tracking of tangible assets for businesses, marrying efficiency with precision. Its design addresses the diverse needs of organizations by streamlining complex asset lifecycles and ensuring every asset is accounted for with ease. This product’s blend of intuitive functionality and robust data handling makes it an appealing option for companies eager to optimize asset performance and safeguard their investments.

Key Features of Sage Fixed Assets
  • Comprehensive Asset Tracking & Inventory Management
  • Advanced Barcode Scanning Capability
  • Seamless Responsive Mobile Accessibility
  • Robust Integrated Built-in Reconciliation Features
  • Detailed Audit Trail Capabilities
  • Secure Role-Based User Permissions and Data Protection
  • Customizable Real-Time Interactive Dynamic Dashboards
  • Proactive Insightful Asset Condition Monitoring
Price of Sage Fixed Assets

Various pricing plans allow for flexible budgeting based on specific business needs. Sage Fixed Assets offers a subscription plan starting at $300 monthly, providing essential asset tracking, reporting and depreciation functionalities. Organizations preferring an on-premises solution pay around $5,500 upfront, plus approximately $1,600 annually for maintenance. An implementation fee of roughly $3,500 covers the initial setup, while customizable pricing depends on user count, extra modules and financing terms. The tiered structure enables companies to select options that precisely align with their asset management demands. Sage’s approach emphasizes transparency and uniquely tailored solutions.

Read more about Fishbowl Inventory

Fishbowl Inventory stands as an inventory control solution designed to simplify and enhance the process of tracking goods and managing stock for businesses. Its overall framework is tailored to meet the demands of companies seeking reliable software that can integrate seamlessly within existing operational infrastructures. By focusing on core inventory tracking and streamlining day-to-day processes, Fishbowl Inventory emerges as a noteworthy option for those evaluating solutions in the Inventory Control Software category.

Key Features of Fishbowl Inventory
  • Centralized Inventory Database
  • Real-Time Inventory Tracking
  • Multi-Location Management
  • Automated Stock Counts
  • Low Stock Notifications
  • Barcode Scanning
  • Order Fulfillment Management
  • Purchasing Management
Price of Fishbowl Inventory

Fishbowl Inventory offers two pricing plans designed to accommodate distinct operational needs. The Fishbowl Drive plan begins at $349.00 per month for two full access users, providing a cloud-based inventory and warehousing solution with integrated hosting, business intelligence, accounting software integration, mobile access, and unlimited support. In comparison, the Fishbowl Advanced plan starts at $399.00 per month for two users, featuring comprehensive on-premises capabilities alongside hosted features, robust manufacturing support, and an integration option of choice. No free trial information is currently available for either plan. Contact Fishbowl for details.

Overview

Choosing the right software solution for your customer support needs can be challenging, especially when your current tool, like ManageEngine SupportCenter Plus, doesn’t fully meet your expectations. You might be facing issues such as limited customization, scalability concerns, or a lack of integration with your existing systems.

This article will guide you through various alternatives tailored to address these common pain points. By exploring different options, you’ll gain insights into features that improve efficiency, enhance user experience, and offer better support workflows.

Reading this article will help you make an informed decision, saving you time and resources by narrowing down the best-fit software for your specific needs. You’ll discover how to overcome challenges and select a solution that grows with your business while delivering excellent customer service.

What is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus consolidates multiple facets of customer service into one platform, including ticket handling, contact and account management, service contract oversight, and billing. Its ticketing system automates support request creation and routing, ensuring tickets reach the right personnel promptly while tracking progress and escalating issues to avoid SLA breaches.

The software’s ability to centralize customer information—support history, contracts, and contact details—enables tailored service and uncovers upsell possibilities. Time tracking linked to billing makes it straightforward to monitor effort per ticket and generate invoices based on contracts.

Customers benefit from a self-service portal that facilitates ticket submission, status updates, and knowledge base searches, reducing reliance on direct agent support and accelerating resolutions. This knowledge base is crucial for minimizing repetitive inquiries and improving first-contact fixes.

Integration capabilities extend SupportCenter Plus’s reach, connecting with CRM systems, analytics, and remote support tools, while mobile access and multilingual support ensure flexibility across devices and regions.

For those evaluating options within the broader landscape of business software, consulting a comprehensive list of the top 20 erp software can provide valuable context on where SupportCenter Plus stands among enterprise solutions.

What to look for in ManageEngine SupportCenter Plus alternatives?

When evaluating alternatives to ManageEngine SupportCenter Plus, begin by identifying the communication channels your organization relies on. Efficient integration across email, phone, customer portals, and social media is essential to maintain context and ensure timely responses.

Automation capabilities are equally important. Choose solutions that facilitate ticket routing, prioritization, and escalation to streamline workflows, minimizing manual intervention and boosting team efficiency.

Robust account and contact management features allow detailed tracking of customer interactions and relationships. Alternatives should offer clear visibility into customer histories and support multiple sub-accounts to personalize service effectively.

For organizations tracking billable support time, flexible billing and contract management tools are vital. Look for software that supports time tracking and customizable billing to accurately reflect service efforts.

A customizable self-service portal can significantly reduce support load by empowering customers to submit requests and access knowledge bases independently. Prioritize user-friendly portals that can adapt to your branding and workflow needs.

Insightful reporting and analytics, including customizable dashboards and real-time KPIs, are key to monitoring performance and driving improvements. The alternative software should provide comprehensive data visualization to support informed decision-making.

Integration with existing business systems like CRM and analytics platforms ensures seamless workflows. Verify that potential alternatives can connect smoothly with your current ecosystem.

Consider options that offer mobile access and multi-language support, providing flexibility and scalability as your organization grows. Thoroughly compare features focusing on usability, customization, compliance, and available support resources.

For those interested in broader operational tools, exploring a list of the most popular facilities management software for schools might offer additional insights into software that supports diverse administrative needs.

Frequently Asked Questions about ManageEngine SupportCenter Plus

What are some of the most popular alternatives to ManageEngine SupportCenter Plus?

Notable alternatives include Freshdesk, Jira Service Management, Zendesk Support Suite, Zoho Desk, Salesforce Service Cloud, ServiceNow, and SysAid.

How do alternatives to SupportCenter Plus compare in pricing?

Costs vary significantly among alternatives. For instance, TeamSupport and Zendesk Suite typically start around $49-$55 per month. Pricing often depends on feature sets and the number of users.

Are there any free alternatives available?

Certain platforms like Odoo, SurveyMonkey, and Typeform provide free plans or limited free versions, which can be suitable for smaller organizations or those with basic requirements.

Do alternatives offer improved integration options?

Yes, several alternatives such as Freshdesk and Zendesk boast extensive integration capabilities, supporting between 90 and 150 integrations with widely used business tools and platforms.

Which alternatives are best suited for large enterprises compared to small businesses?

ServiceNow and Salesforce Service Cloud are preferred by large enterprises due to their scalability and comprehensive features. Meanwhile, Zoho Desk and Freshdesk appeal to small and midsize businesses because of their affordability and simplicity.

Do these alternatives support multi-channel customer support?

Leading options like Zendesk Support Suite and Freshdesk enable support across multiple channels including email, social media, voice, and mobile.

How do alternatives handle automation and workflow management?

Most major competitors provide automation tools for ticket handling, workflows, and SLA monitoring, which streamline support operations and reduce manual workload.

Are there differences in reporting and analytics capabilities among alternatives?

Alternatives such as Zoho Desk and Jira Service Management offer robust reporting and analytics features, delivering detailed insights into support performance and customer satisfaction.

What common issues with SupportCenter Plus do alternatives resolve?

Common complaints about SupportCenter Plus include high pricing, limited integrations (especially social media), lack of virtual assistants or chatbots, and less intuitive interfaces. Many alternatives address these gaps by offering competitive pricing, broader integrations, and more user-friendly designs.