UpKeep Review 2025: Pricing, Features, Pros & Cons, Ratings & More

UpKeep streamlines maintenance operations through a centralized platform that enables seamless scheduling, tracking, and management of work orders, assets, and inventory. Its work order management system supports real-time creation and assignment of tasks, with features like priority settings, attachments, and due dates to ensure efficient communication and timely maintenance interventions. This capability helps extend equipment life and prevent unexpected failures, making it a valuable tool for businesses seeking reliable maintenance workflows.

The software’s asset tracking system offers detailed records of all physical assets, including maintenance history, parts usage, and associated costs. Technicians benefit from barcode and QR code scanning via mobile devices, allowing quick access to asset data and updates on the go. This functionality supports informed decision-making regarding asset performance and capital planning, essential for companies prioritizing asset longevity and operational continuity.

Inventory management within UpKeep optimizes spare parts availability by monitoring stock levels and usage patterns. The system issues alerts when replenishment is needed, minimizing downtime caused by part shortages and helping control inventory expenses. Integration with purchase orders and vendor workflows further enhances procurement efficiency, reducing administrative burdens in maintenance supply chains.

The platform’s mobile applications for iOS and Android facilitate maintenance work in the field, providing offline capabilities to maintain productivity even without connectivity. Real-time updates, push notifications, and alerts keep teams aligned and responsive to urgent tasks. This mobility is particularly advantageous for organizations with dispersed or remote maintenance crews.

UpKeep also delivers robust reporting and analytics tools that generate customizable insights into work order progress, asset efficiency, technician performance, and maintenance costs. These analytics empower organizations to refine their maintenance strategies and allocate resources wisely. Additionally, integration with enterprise systems such as ERP, accounting, and IoT devices enhances data flow and operational transparency. For companies interested in aligning maintenance data with broader business processes, exploring resources on accounting systems software might provide valuable context.

Security is prioritized through encryption and role-based access controls, ensuring sensitive maintenance information remains protected. Regular backups and adherence to industry standards further guarantee data integrity and system reliability, critical for maintaining trust and compliance in maintenance management.

Starter Plan

• Price: $45 per month per user
• Basic maintenance management, work order creation, and asset tracking
• Access to mobile app and reporting tools

Professional Plan

• Price: $75 per month per user
• Includes all Starter features plus preventive maintenance scheduling, inventory management, and integration capabilities
• Advanced reporting and analytics

Business Plus Plan

• Price: $120 per month per user
• All Professional features with added customization options, API access, and multi-site support
• Priority support and onboarding assistance

UpKeep offers a free trial, allowing potential customers to evaluate the software before purchasing a plan.

• Centralized system for creating, assigning, and tracking work orders efficiently
• Mobile apps for iOS and Android enabling remote task updates and data access
• Automated preventive maintenance scheduling to reduce downtime and extend equipment life
• Real-time inventory tracking to optimize stock levels and minimize excess supplies
• Asset management with detailed equipment history, location, and status information

• Syncing delays in the mobile app can cause inconsistencies between real-time and displayed data.
• Reporting tools offer limited customization, restricting tailored report creation.
• Inventory management lacks advanced capabilities needed for complex spare parts tracking.
• Work order templates have limited flexibility, reducing adaptability to internal workflows.
• Notification controls are not detailed enough, leading to excessive or missed alerts.
• Offline mode is basic and occasionally unreliable for use in poor connectivity environments.

UpKeep delivers a robust suite of tools designed to streamline maintenance operations and optimize asset management. Its features support everything from task assignment to detailed reporting, enabling teams to maintain control over workflows and equipment health effectively.

• Work Order Management: Enables creation, delegation, and monitoring of work orders within a unified platform, improving task oversight from start to finish.
• Preventative Maintenance (PM): Automates scheduling of routine inspections and servicing to minimize downtime and prolong asset longevity.
• Predictive Maintenance (PdM): Utilizes sensor analytics to forecast potential equipment failures, allowing proactive interventions before issues arise.
• Materials Management: Tracks inventory of spare parts and materials to ensure availability without excess stock.
• Equipment Breakdown Reports: Provides detailed failure analyses to identify root causes and assess maintenance effectiveness.
• Approval Management: Implements supervisor or manager approval workflows for maintenance requests and purchase orders, ensuring adherence to policies.
• Task Templates: Facilitates creation of standardized task templates for recurring maintenance, ensuring consistency and efficiency.
• Compliance Auditing: Documents maintenance activities and generates reports to support regulatory compliance and internal standards.
• Vendor Management: Manages vendor contacts, service agreements, and performance evaluations related to maintenance procurement.
• Reporting & Dashboards: Offers customizable dashboards and comprehensive reports to visualize key maintenance and asset metrics for informed decisions.
• Asset Register: Maintains a centralized database detailing asset specifications, history, and location for enhanced lifecycle management.
• Locations: Organizes assets and maintenance tasks across multiple physical sites, enabling better facility oversight.
• Inspections: Supports scheduling and digital recording of inspections to ensure compliance and early detection of issues.
• Planning: Provides tools to allocate resources, schedule tasks, and anticipate maintenance needs based on past data and asset conditions.
• Unplanned Maintenance: Enables rapid logging and management of emergency maintenance to address unexpected equipment failures promptly.

UpKeep offers a range of powerful features designed to enhance maintenance team efficiency and operational control. Below is an overview of key benefits that demonstrate how this software supports diverse business needs by improving workflows, reducing costs, and boosting productivity.

• Mobile Accessibility for On-the-Go Teams: Technicians and managers can manage work orders and access asset details anytime via a dedicated mobile app. This real-time connectivity helps minimize downtime by enabling swift responses regardless of location.
• Intuitive User Experience: UpKeep’s streamlined interface reduces training time and ensures users with varying technical abilities can quickly adopt the platform, accelerating overall team efficiency.
• Efficient Work Order and Preventive Maintenance Management: The system simplifies task creation, assignment, and tracking, allowing teams to prioritize and complete jobs promptly. Automated scheduling of preventive maintenance aids in avoiding unexpected equipment failures and prolongs asset life.
• Comprehensive Inventory and Asset Oversight: Users can monitor spare parts and materials to avoid stock imbalances while maintaining detailed records of equipment, including maintenance history and warranties, to support informed lifecycle decisions.
• Data-Driven Insights and Reporting: Robust analytics and reporting tools provide actionable insights into maintenance performance, enabling managers to identify inefficiencies and drive improvements effectively.
• Seamless Integration and Customization: UpKeep connects smoothly with ERP and IoT systems, enhancing data flow across platforms. Workflow customization allows alignment with specific industry regulations and organizational compliance needs.
• Collaboration and Offline Accessibility: Team communication is enhanced through in-app comments and notifications, promoting accountability. Additionally, offline mode ensures uninterrupted access to critical data even without internet connectivity.
• Cost Efficiency and Scalability: By optimizing maintenance schedules and inventory levels, UpKeep reduces emergency repair expenses and operational downtime. The platform scales to meet the demands of businesses ranging from small enterprises to large organizations without requiring system overhauls.
• Responsive Customer Support: The availability of dedicated support and training resources helps users maximize the software’s benefits and quickly resolve any issues, ensuring consistent operational continuity.

When evaluating UpKeep maintenance management software review from a practical standpoint, I find its mobile-first design particularly compelling. Being able to assign work orders, track assets, and conduct inspections directly on a smartphone or tablet streamlines daily operations, especially for teams constantly on the move. This feature alone can significantly enhance real-time communication and responsiveness within maintenance departments.

In my experience, the software’s balance between functionality and simplicity stands out. UpKeep offers core capabilities like work order management, preventive maintenance scheduling, and inventory control without the overwhelming complexity found in some other CMMS platforms. This ease of use is a major advantage for facilities that need effective maintenance solutions without lengthy onboarding or training, making it a strong contender among the best CMMS software for facility maintenance.

Integration is another area where UpKeep shines. Its ability to connect smoothly with enterprise systems such as ERP and asset management tools means data flows efficiently across various platforms. This interoperability is crucial for maintaining accurate maintenance records and optimizing resource allocation, and I’ve seen it improve coordination in organizations that rely heavily on interconnected systems.

For those interested in optimizing operational workflows, UpKeep’s reporting features provide insightful data on equipment performance, labor costs, and maintenance backlogs. Although these analytics might not match the depth of specialized business intelligence platforms, the information is sufficient for identifying trends and prioritizing tasks. Still, if your facility requires highly customized reporting, this might be an area to consider carefully.

Security is another key consideration. UpKeep employs cloud infrastructure with standard encryption protocols, which reassures me about the protection of sensitive maintenance data. However, if your operations fall under strict regulatory frameworks, verifying the platform’s compliance with industry-specific standards is advisable before committing.

One limitation I’ve noticed is in customization flexibility. While UpKeep offers configuration options, those with unique workflows or niche industry demands might find it somewhat restrictive. Also, customer support experiences seem mixed—some report prompt assistance, while others encounter delays, which is important to weigh when support responsiveness is critical for your operations.

For anyone exploring maintenance solutions, it’s worth noting that UpKeep works best for small to medium-sized enterprises due to its straightforward deployment and pricing. Larger organizations with complex maintenance needs may find the platform’s feature set somewhat basic. On a related note, if you’re also handling scheduling tasks, you might find value in checking out the best appointment scheduling software to complement your maintenance planning efforts.

• Manufacturing Efficiency: Manufacturing companies utilize upkeep maintenance management software to monitor equipment schedules and minimize downtime. Its mobile features ensure technicians receive instant work orders, boosting operational responsiveness and machinery uptime.
• Facilities Oversight: Facilities management firms rely on upkeep to coordinate maintenance requests, oversee preventive programs, and comply with safety standards. Asset tracking aids in budgeting and mitigating risks by monitoring infrastructure lifecycle.
• Hospitality Maintenance: Hotels and resorts use upkeep to manage HVAC, plumbing, and electrical tasks. Scheduling tools prioritize work orders, helping maintain guest satisfaction by reducing service interruptions.
• Healthcare Compliance: Hospitals and clinics depend on upkeep to log maintenance history and produce compliance reports vital for healthcare regulations. The mobile interface speeds issue reporting and resolution, enhancing patient safety.
• Energy Sector Reliability: Utility and renewable energy companies apply upkeep for predictive maintenance of complex systems. Integration with IoT devices enables remote asset monitoring and automated alerts, preventing costly outages.
• Educational Asset Management: Universities and school districts adopt upkeep to handle diverse assets ranging from classroom tech to infrastructure. Its user-friendly platform supports efficient work order management and cross-department communication, essential for secure learning environments.
• Transportation Fleet Care: Logistics firms utilize upkeep to track vehicle maintenance, parts inventory, and repair histories, ensuring fleet safety and regulatory compliance while optimizing availability.
• Retail Equipment Maintenance: Retail chains and supermarkets benefit from upkeep by maintaining refrigeration units and lighting. Reporting tools identify recurring issues, enabling better resource allocation and preserving product quality.
• Construction Machinery Management: Construction companies leverage upkeep to schedule maintenance and manage inventory for heavy equipment, reducing repair costs and supporting project timelines.

UpKeep’s broad applicability across industries stems from its ability to streamline maintenance workflows, enhance asset visibility, and improve team communication, making it a versatile choice for diverse operational needs. For organizations seeking complementary solutions, consulting resources like the best accounting software for small private school can offer valuable insights into software options tailored to educational institutions and related sectors.