Best ManageEngine ServiceDesk Plus MSP Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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Read more about HubSpot CRM

HubSpot CRM is a cloud-based customer relationship management platform designed to help businesses manage and analyze customer interactions throughout the sales and marketing lifecycle. It provides tools for contact and lead management, email tracking, pipeline management, marketing automation, and performance analytics. The system is known for its user-friendly interface and seamless integration with other HubSpot tools, making it particularly popular among small to medium-sized businesses. HubSpot CRM is available in a free version with basic features, while more advanced capabilities—such as sales forecasting, custom reporting, and AI-powered insights—are accessible through paid tiers. The platform emphasizes ease of use, scalability, and centralized data, enabling teams to align their sales, marketing, and customer service efforts more effectively.

Key Features of HubSpot CRM
  • Contact Management
  • Deal Pipeline Management
  • Email Tracking and Notifications
  • Meeting Scheduling
  • Live Chat and Chatbots
  • Marketing Automation
  • Sales Automation
  • Custom Dashboards and Reporting
  • Lead Scoring
Price of HubSpot CRM

Free Tools – $0/month Includes basic CRM, contact management, email marketing, forms, live chat, and reporting tools.

Starter – Starting at $20/month Adds features like email marketing automation, simple conversation routing, and removal of HubSpot branding. Pricing varies depending on the number of contacts.

Professional – Starting at $500/month Includes advanced marketing automation, custom reporting, sales sequences, lead scoring, and team collaboration tools.

Enterprise – Starting at $1,200/month Offers enterprise-grade features such as custom objects, advanced permissions, predictive lead scoring, and more extensive analytics.

Note: Prices vary depending on whether you're purchasing individual Hubs (e.g., Sales, Marketing, Service) or bundling them as part of the CRM Suite.

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5 / 5

Read more about monday

Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.

Key Features of monday
  • Visual Board Structure
  • Customizable Columns
  • Multiple Board Views
  • Automations
  • Integrations
  • Dashboards and Reporting
  • Time Tracking
  • Mobile App Support
Price of monday

monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.

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4.8 / 5

Read more about Jotform

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

Key Features of Jotform
  • Powerful User-Friendly Survey Builder Tools
  • Vast Library of Customizable Templates
  • Real-Time Comprehensive Reporting and Analytics
  • Seamless Embedded Website Form Integration
  • Innovative Optimized Mobile-Friendly Form Experience
  • Dynamic Conditional Logic for Customization
  • Extensive Integrations with Third Parties
  • Secure Payments Integration for Commerce
Price of Jotform

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

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4.55 / 5

Read more about ClickUp

ClickUp is introduced as a project management solution crafted to simplify team coordination and streamline workflow processes. The available overview hints at a platform that brings together various elements of project management into an integrated interface, potentially supporting task organization and team collaboration. Although the details remain minimal, the initial impression is that ClickUp may offer a flexible framework adaptable to different project needs, aligning well with customers looking for an all-in-one project management tool. This brief insight lays the groundwork for a deeper exploration of how ClickUp might serve as a strategic resource for modern teams.

Key Features of ClickUp
  • Comprehensive Task Management and Organization
  • Customizable Views to Fit Workflow
  • Manage Dependencies Across Complex Projects
  • Efficient Automations Reducing Manual Tasks
  • Integrated Time Tracking for Efficiency
  • Real-time Collaboration Enhancing Effective Teamwork
  • Insightful Reporting and Custom Dashboards
  • Seamless Integrations Connecting Essential Tools
Price of ClickUp

ClickUp offers diverse pricing options catering to individuals and large teams. The Free plan provides essential collaborative features at no cost, appealing to small teams. For expanded functionalities, the Unlimited plan costs $7 per user monthly, while the Business plan at $12 per user elevates performance with additional tracking and automation tools. The Business Plus plan, priced at $19 per user per month, further enhances customization and admin controls. For comprehensive enterprise needs, pricing details are available upon contact, ensuring scalability and tailored solutions for growing organizations. Expert support available.

Read more about Calday

Calday offers a user-friendly platform that simplifies appointment scheduling for both individuals and businesses, enabling easy management of bookings, business hours, and customizable scheduling preferences. Its automation of reminders and notifications helps reduce no-shows and keeps clients and staff consistently updated. The solution integrates seamlessly with major calendar services like Google Calendar, iCloud, and Outlook, preventing scheduling conflicts and ensuring smooth coordination. Additionally, Calday supports features such as group bookings, recurring events, and personalized booking pages, making it suitable for solo professionals, teams, and service-oriented companies alike.

Key Features of Calday
  • Modern, User-Friendly and Intuitive Interface
  • Seamless Calendar Integration Across Platforms
  • Accurate, Real-Time, Appointment Slot Availability
  • Automated, Customizable Appointment Reminders System
  • Effortless, Hassle-Free Appointment Rescheduling Process
  • Optimized Mobile Appointment Compatibility Interface
  • Efficient, Conflict-Free, Guaranteed No Double-Booking
  • Accessible 24/7 Online Appointment Booking
Price of Calday

Calday presents two pricing plans to suit diverse business needs. The Free plan, available at $0 per month, provides essential booking functionalities including calendar management and unlimited appointments, yet restricts service and integration options. Conversely, the $10 per month Premium plan offers a comprehensive feature set with unlimited services, integrations, and schedules as well as access to extra services. An attractive 7-day free trial for Premium access requires no credit card, allowing thorough exploration. Special discounts for non-profit and educational institutions boost affordability for forward-thinking companies, making Calday exceptional overall.

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ConexED

4.65 / 5

Read more about ConexED

ConexED emerges as an integrated, all-in-one platform that marries appointment scheduling, video conferencing, and comprehensive reporting, effectively removing the hassle of juggling separate systems. Tailored for the mobile learner, it ensures that students can access essential services from anywhere, thereby sidestepping the complexity of multiple applications. By automating routine administrative tasks, the platform not only lightens staff workloads but also allows educators to devote more time to meaningful student engagement. Furthermore, its real-time tracking and robust reporting capabilities furnish institutions with the actionable insights needed to make sound, data-driven decisions that enhance overall educational outcomes.

Key Features of ConexED
  • Efficient Appointment and Event Scheduling
  • Comprehensive Virtual One-Stop-Shop
  • Robust CRM & Cohort Management
  • Timely Early Alerts and Case Management
  • Detailed Real-Time Analytics and Reporting
  • Prompt Email and SMS Alerts
  • Highly Customizable Intake Forms
  • Rapid Two-Week Product Innovation Cycle
Price of ConexED

ConexED does not currently disclose fixed pricing details online. Custom pricing solutions are offered based on each institution’s unique needs, with potential models possibly reflecting user count or usage. Prospective customers can also ask about a free trial or demo to experience the platform’s capabilities before committing. For precise plan structures and costs, it is best to reach out directly to ConexED and discuss your specific requirements.

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Calendly

4.65 / 5

Read more about Calendly

Calendly emerges as a dynamic scheduling solution designed with simplicity at its core, aiming to transform the often cumbersome art of coordinating meetings into an effortless experience. It positions itself as an enabler for businesses, reducing the back-and-forth of appointment-setting by streamlining the entire process. With an interface that adapts easily to an organization’s workflow, Calendly provides a flexible platform that supports effective time management and operational efficiency. In essence, it serves as a robust business scheduling software option for those seeking to modernize their meeting and appointment management.

Key Features of Calendly
  • Automated Scheduling Enhancing Time Efficiency
  • Multiple Event Options For Meetings
  • Seamless Integrations With Popular Calendars
  • Accurate Time Zone Detection Feature
  • Customizable Availability With Blackout Options
  • Automated Notifications To Reduce No-Shows
  • Advanced Workflow Automation And Follow-ups
  • In-depth Analytics And Reporting Tools
Price of Calendly

Calendly’s pricing structure is adaptable for diverse business sizes. The Free Plan empowers individuals with basic scheduling, offering one event type and key features at no cost. The Standard Plan, at $10 per seat monthly when billed annually, supports small teams with multiple calendars and integrations. Meanwhile, the Teams Plan at $16 per seat monthly enhances collaboration through reporting and team management. The Enterprise Plan, starting at $15,000 per year, provides robust security and control. A trial for Standard and Teams plans lets businesses evaluate core functions before fully committing.

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SimplyBook.me

4.6 / 5

Read more about SimplyBook.me

SimplyBook.me is presented as an online platform designed to manage appointment scheduling, aimed at streamlining the booking process for businesses looking to embrace digital solutions. The software appears to offer features that help organize and control appointment flow, ensuring that scheduling can be both efficient and user-friendly. Its framework is intended to assist service providers in meeting the challenges of modern customer engagement in a fast-paced, technology-driven market. For prospective customers exploring online appointment scheduling software, SimplyBook.me stands as a solution worth considering for its promise of simplified and effective appointment management.

Key Features of SimplyBook.me
  • Client Intake Forms for Bookings
  • Multi-Location Booking for Appointments
  • Custom Service Providers Schedule Management
  • Fully Customizable Service Setup Options
  • Embedded Website Booking Widgets Integration
  • Automated Email and SMS Notifications
  • Secure Online Payment Integrations Enabled
  • Real-Time Google Calendar Synchronization Feature
Price of SimplyBook.me

SimplyBook.me pricing is structured to suit varied business needs. The Free plan provides essential booking capabilities for up to 50 appointments monthly at no cost. A step up, the Basic plan offers increased flexibility with 100 bookings a month for $9.90, or $8.25 when billed annually. For moderate volume, the Standard plan administers up to 500 bookings monthly at $30, or $24.90 annually. Heavy users can opt for the Premium plan, supporting 2000 bookings for $59 or $49.90 with annual billing. A 14-day free trial allows a risk-free start today.

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Chili Piper

4.55 / 5

Read more about Chili Piper

Chili Piper stands out as a meeting lifecycle automation platform designed to streamline the connection between sales teams and potential customers through advanced scheduling and routing functions. Its ability to instantly qualify and route inbound leads from web forms significantly boosts conversion rates by allowing immediate appointment booking or live calls via the Concierge feature. Especially beneficial for enterprise sales teams, the platform integrates deeply with Salesforce, ensuring fair lead distribution with round-robin assignment and freeing sales reps from manual scheduling tasks. Moreover, Chili Piper consolidates chat, routing, and scheduling into one seamless system, offering tools like Instant Booker for quick meeting arrangements and automated reminders to keep important engagements on track.

Key Features of Chili Piper
  • One-Click Instant Meeting Booking System
  • Streamlined Dynamic Form Concierge Experience
  • Intelligent Automated Lead Routing Mechanism
  • Seamless Integrated Calendar Scheduling Setup
  • Automatic Real-Time CRM Data Updates
  • Native Video-Enabled Zoom Meeting Integration
  • Efficient End-to-End Workflow Automation Tools
  • Comprehensive Actionable Analytics and Reporting
Price of Chili Piper

Chili Piper offers pricing options based on user licenses and lead volume. ChiliCal costs start at $15 per user monthly and $22.50 annually, while Concierge is available for $30 per user monthly or $45 annually, plus platform fees that vary with lead numbers. Similarly, Chat costs mirror Concierge with a minimum $1,000 fee, and Distro plus Handoff are offered at identical per-user rates with a $150 monthly platform minimum. An add-on, Concierge Live, enhances engagement. Chili Piper does not provide a free trial option, so contact the vendor for details.

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LatePoint

4.4 / 5

Read more about LatePoint

LatePoint is a powerful appointment scheduling plugin designed to simplify booking management within WordPress, catering to users with diverse technical backgrounds through its straightforward setup and intuitive interface. Its mobile-friendly design allows both clients and administrators to handle appointments effortlessly from any device. The platform excels in communication features, offering automated SMS and email reminders alongside Twilio integration to minimize missed appointments. Additionally, LatePoint supports multiple payment gateways and virtual meeting generation, making it a versatile choice for businesses seeking efficient and flexible scheduling solutions.

Key Features of LatePoint
  • Intuitive, highly user-friendly scheduling interface
  • Robust comprehensive booking management dashboard
  • Fully customizable online booking forms
  • Integrated agent and service management
  • Seamless payment integrations for convenience
  • Automated notifications minimize appointment no-shows
  • Reliable real-time calendar sync integration
  • Mobile-responsive design with regular updates
Price of LatePoint

LatePoint pricing plans cater to diverse business needs. The Starter Plan offers full functionality for one site at $99 annually, or $79 for the first year. The Scale Plan expands usage to five sites at $249 per year, discounted to $149 initially. The Agency Plan provides access to all features on up to 100 sites at $499, discounted to $299 for the first year. Lifetime options are available across plans. A 7-day sandbox trial lets users test the complete feature set on a demo site. Overall, prices are very competitive.

Overview

Choosing the right service management software can be challenging, especially when your needs evolve beyond the features offered by ManageEngine ServiceDesk Plus MSP. Many prospective customers face issues like limited customization, scalability concerns, or insufficient integration options that slow down their operations and reduce efficiency.

This article is designed to help you navigate these challenges by exploring alternative solutions tailored to your specific requirements. By understanding the strengths and limitations of different platforms, you can make an informed decision that aligns perfectly with your business goals.

Reading this guide will equip you with valuable insights into the key factors to consider, such as flexibility, user experience, and support capabilities. Ultimately, it will empower you to select a service desk solution that enhances productivity, improves customer satisfaction, and grows with your organization.

What is ManageEngine ServiceDesk Plus MSP?

ManageEngine ServiceDesk Plus MSP is tailored specifically for managed service providers, offering a unified platform to oversee IT services across multiple client organizations. It supports both cloud and on-premises deployment, granting MSPs the flexibility to adapt to varying operational infrastructures.

The platform combines essential IT service management functions—incident, problem, change, and asset management—with professional services automation features such as automated billing, account oversight, and resource utilization tracking. This blend allows MSPs to streamline complex workflows and minimize manual tasks through extensive automation and low-code customization.

A standout capability is its multi-tenant architecture, which enables managing separate client environments with distinct SLAs, contracts, user data, and service catalogs—all within a single console. This centralization simplifies account handling, asset discovery, and contract management, making it easier to scale services and support clients spread across different locations.

Advanced ticket routing, comprehensive analytics, and detailed reporting empower MSPs to track key performance indicators, technician efficiency, and overall service excellence. Integration with a variety of third-party IT management tools further enhances its adaptability within broader IT ecosystems.

Mobile applications for iOS, Android, and Windows devices equip technicians to address service requests and field operations remotely. Additional features like remote monitoring, configuration management, time and expense tracking, and a customer self-service portal collectively boost both technician productivity and client satisfaction.

For those exploring service management alongside other technology solutions, reviewing the names of crm systems might provide valuable context and comparisons to complement MSP-focused tools.

What to look for in ManageEngine ServiceDesk Plus MSP alternatives?

ManageEngine ServiceDesk Plus MSP is designed specifically for managed service providers, offering a robust IT service management platform with extensive modules such as help desk, asset, project, change, and contract/license management. Its flexibility in deployment, supporting both cloud-based and on-premises options, caters well to diverse security requirements and operational preferences.

The solution excels in automation and operational efficiency, featuring automatic ticket dispatch, SLA management, and technician auto-assignment. It also supports advanced request and task management, customizable workflows, and multi-site coordination, making it suitable for complex service environments.

Integrated capabilities include billing, reporting and analytics, remote desktop sharing, and third-party integrations like QuickBooks, enhancing financial and operational oversight. The platform enforces strong role-based access controls, task dependency tracking, and real-time collaboration tools, which are essential for managing distributed teams and ensuring accountability.

When evaluating alternatives, consider whether the software supports your preferred deployment model—cloud, on-premises, or hybrid—to comply with data governance needs. Modularity and scalability are critical; the system should grow alongside your business, handling multiple clients or locations without loss of performance.

Customization matters: advanced automation and flexible workflow configuration can significantly streamline your internal processes. Look for integrated asset and project management features, as these are vital for MSP operations, alongside seamless integration with other critical tools such as accounting software and remote access utilities.

User experience is paramount. Intuitive interfaces and customizable dashboards reduce onboarding time and improve user adoption. Comprehensive reporting and analytics provide operational insights and help maintain compliance standards. Equally important is strong vendor support and detailed documentation to ensure smooth implementation and ongoing success.

Pricing should be transparent and adaptable, often structured by editions and user limits, allowing you to align costs with your exact needs.

For organizations in educational sectors exploring IT management solutions, it may also be beneficial to review erp solutions for universities to understand how integrated enterprise platforms can complement ITSM systems within complex institutional environments.

Frequently Asked Questions about ManageEngine ServiceDesk Plus MSP

What are the most popular alternatives to ManageEngine ServiceDesk Plus MSP?

The leading alternatives include Autotask, Jira Service Management, Freshservice, ServiceNow IT Service Management, SysAid, SolarWinds Service Desk, Zoho Desk, and Atera.

Are there alternatives specifically designed for managed service providers (MSPs)?

Certain options like Autotask and Atera cater specifically to MSPs, featuring tools optimized for multi-tenant setups and managed service workflows tailored to their needs.

Do alternatives support multi-tenancy for managing multiple clients?

Yes, many platforms such as Autotask and ServiceNow provide multi-tenancy capabilities, enabling MSPs to oversee various clients or organizations through a single interface.

How do pricing models for these alternatives vary?

Pricing structures differ significantly; some, like Freshservice and Jira Service Management, utilize tiered or per-agent pricing, while others, including SysAid and ServiceNow, often deliver custom quotes based on feature sets and deployment scale.

Are cloud-based deployment options commonly available among alternatives?

Most prominent alternatives, including SolarWinds Service Desk, Freshservice, and ServiceNow, are offered as cloud-hosted solutions, enhancing accessibility and scalability for decentralized teams.

Which alternatives offer integrations with popular third-party tools?

Platforms such as Jira Service Management, Freshservice, and Zoho Desk support extensive integrations with widely used tools like Slack, Microsoft Teams, and Jira Software to streamline collaboration and automate workflows.

Can these alternatives assist with IT asset and change management?

Many alternatives, notably Jira Service Management, SysAid, and SolarWinds Service Desk, include built-in modules for managing IT assets and handling change management processes to support comprehensive IT service management.

Are these alternatives suitable for both small businesses and large enterprises?

Yes, solutions like ServiceNow and Zoho Desk scale effectively across diverse organization sizes, offering flexible configurations and feature sets tailored to various business demands.

What is the typical implementation timeframe for switching to an alternative?

Implementation durations vary widely; platforms such as Jira Service Management and Freshservice are known for rapid setup and onboarding, whereas more complex systems like ServiceNow may require extended deployment and customization periods.

Are free trials or free versions available for these alternatives?

Most major alternatives, including Freshservice, Jira Service Management, and Zoho Desk, provide free trials or limited free tiers, allowing organizations to evaluate their suitability before committing.