Best Helpdesk 365 Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

4.95 / 5

Read more about MaintainX

MaintainX emerges as a platform aimed at simplifying the complexities inherent in managing maintenance operations. Although the source provided only limited details, it suggests that the solution is fashioned to help streamline task management and support daily maintenance workflows—key considerations for those exploring CMMS software options. The design is oriented toward improving operational efficiency, ensuring that teams have a user-friendly yet robust tool at their disposal. For prospective customers, MaintainX represents a promising option when weighing the merits of various maintenance management systems.

Key Features of MaintainX
  • Comprehensive Work Order Management System
  • Automated Regular Preventive Maintenance Scheduling
  • Advanced IoT-Powered Predictive Maintenance Analytics
  • Robust Integrated Asset Management Platform
  • Customizable Reporting and Dashboard Insights
  • Mobile Application for Field Technicians
  • Efficient Materials and Inventory Management
  • Seamless IoT Integration for Automation
Price of MaintainX

MaintainX offers tailored pricing plans for diverse organizations. The Basic plan is free, ideal for small teams digitizing work orders. Essential costs $16 per user monthly when billed annually, or $21 if monthly, and delivers streamlined maintenance with imaging and longer analytics access. The Premium plan, at $49 per user monthly (annual) or $59 monthly, provides advanced analytics, inventory, and purchase order management with a dedicated account manager. For larger enterprises, a custom-priced offering includes enhanced security and multi-site management. Free trials of Essential and Premium let you explore these features.

2

Katana

4.5 / 5

Read more about Katana

Katana manufacturing software delivers significant advantages for production-centric companies by offering real-time insights into manufacturing operations, inventory levels, and sales data, which enables more accurate and timely decision-making. Its centralized platform enhances coordination by allowing users to assign tasks and monitor progress throughout the production cycle, minimizing confusion and streamlining workflow. Additionally, Katana’s capacity to integrate seamlessly with other tools supports tailored enterprise solutions while accommodating various workforce compensation models, boosting financial clarity. These combined features help businesses manage complex inventories and dispersed teams more effectively, ensuring readiness for peak demand periods with improved efficiency and control.

Key Features of Katana
  • Real-time inventory tracking
  • Centralized inventory database
  • Inventory forecasting
  • Production management
  • Sales order management
  • Material requirements planning (MRP)
  • Full traceability
  • API access and integrations
Price of Katana

Katana offers four main pricing plans tailored to different business needs. The Starter Plan costs $179 per month and supports one inventory location with up to 1,200 sales orders annually. The Standard Plan, priced at $359 per month (annual billing) or $399 monthly (quarterly billing), expands to three inventory locations and 6,000 sales orders, adding features like advanced insights and barcode scanning. The Professional Plan ranges from $799 to $899 monthly, allowing ten inventory locations and 18,000 sales orders, including API access and forecasting tools. The top-tier Professional Plus Plan costs between $1,799 and $1,999 per month, offering unlimited locations and priority support.

3

4.15 / 5

Read more about Wrike

Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.

Key Features of Wrike
  • Task Management for effective teams
  • Robust Project Planning with Kanban
  • Collaboration Tools via shared workspaces
  • Real-Time Reporting for instant visibility
  • Mobile Access for on-the-go teams
  • Integrations with over 400 applications
  • Automation to streamline repetitive tasks
  • Custom Dashboards for key insights
Price of Wrike

Wrike offers flexible pricing plans. The Free Plan is ideal for small teams with a simple task list at zero cost. The Team Plan, priced at $10 per user monthly, delivers unlimited projects and effective Gantt charts. At $24.80 per user monthly, the Business Plan extends features with nested projects and advanced reporting. The Enterprise and Pinnacle Plans require direct inquiries, offering superior security and management capabilities designed for large organizations. Experience all premium functionalities risk-free with a 14-day trial that does not require a credit card. Contact vendor.

Read more about CHEQROOM

CHEQROOM emerges as a solution crafted to streamline asset tracking and management, offering a centralized approach for organizations aiming to keep a close watch on their valuable resources. Although the source lacks explicit details, the product is presented as a tool that simplifies operations while ensuring systematic oversight of assets. Its design appears to support a broad range of tracking requirements, from routine inventory checks to more strategic resource management tasks. In doing so, CHEQROOM positions itself as a potentially reliable option for prospective customers seeking an efficient and user-friendly asset tracking software solution.

Key Features of CHEQROOM
  • Centralized Management
  • Mobile-Friendly Interface
  • Check-Out and Check-In Features
  • Equipment Reservations
  • Equipment Maintenance Tracking
  • Geo-Positioning
  • Reporting and Analytics
  • Customizable Notifications
Price of CHEQROOM

For asset tracking, CHEQROOM provides flexible pricing options. The Basic Plan costs $1,200 per year and delivers a single location, unlimited users, streamlined inventory control, perpetual asset assignment, mobile app support, and robust SSO integrations. The Core, Business, and Enterprise plans have more intricate structures and advanced features, including additional locations, reservation functionality, comprehensive tracking, and advanced reporting. Although exact prices are not disclosed, a free trial is available. Prospective customers can contact CHEQROOM to obtain tailored pricing details that suit varying organizational needs. Call now for more specific inquiries.

5

AssetWorks EAM

4.6 / 5

Read more about AssetWorks EAM

AssetWorks Enterprise Asset Management (EAM) software emerges as an innovative solution aimed at optimizing the upkeep of physical assets for organizations. By harnessing real-time data and sophisticated predictive analytics, the platform enables users to anticipate maintenance needs and preemptively address potential issues, thereby reducing unexpected equipment failures and mitigating associated costs. A centralized database meticulously tracks asset specifications, historical maintenance records, and performance metrics, while simultaneously streamlining work order management to ensure rapid and efficient task allocation. In addition, the tool's comprehensive reporting capabilities bolster regulatory compliance by maintaining detailed records, making it a compelling option for organizations in search of a robust asset management solution.

Key Features of AssetWorks EAM
  • Comprehensive Asset Lifecycle Management
  • Mobile Application Field Service Tools
  • Streamlined Service Request Management
  • Dynamic Work Order Tracking System
  • Advanced Reporting and Analytics Suite
  • Fully Customizable and Configurable Operational Workflows
  • Seamless Integration with Enterprise Systems
  • Robust, Scalable Architecture for Businesses
Price of AssetWorks EAM

AssetWorks EAM offers pricing plans tailored to government agency size and needs. For state governments, costs increase with population ranges from $250,000 for cities under one million residents to $1,000,000 for populations over 20 million. County and city plans follow similar tiered structures starting at $35,000, scaling based on community size. Additionally, add-on modules range from a modest 5% to 40% of the base cost. Overall, the pricing offers comprehensive options that align with varied governmental scales and requirements to meet different operational demands. Each plan ensures flexible, precise budgeting.

Read more about UpKeep

UpKeep offers a straightforward solution tailored to organizations seeking to optimize their maintenance processes through CMMS software. Its design emphasizes ease of use while aiming to streamline maintenance tasks and asset management. For businesses evaluating modern maintenance management systems, UpKeep presents itself as an option worth considering to meet evolving operational demands. Overall, it strives to blend functionality with simplicity to help companies keep their maintenance operations running smoothly.

Key Features of UpKeep
  • UpKeep Work Order Management System
  • Automated Preventive Maintenance Scheduling Tool
  • Data-Driven Predictive Maintenance Insights Module
  • Mobile CMMS Application for Technicians
  • Customizable Reporting Dashboards Interface Suite
  • Intelligent Workflow Automation Engine Tool
  • Advanced Planning and Scheduling Tools
  • Integrated Materials Management Tracking System
Price of UpKeep

UpKeep offers multiple pricing plans that cater to maintenance and operations teams efficiently. The Lite plan at $20.00/user monthly provides essential asset tracking and preventive maintenance management. The Starter plan at $45.00/user monthly expands visibility with inventory management, custom checklists, and manpower tracking. For more advanced analytics and data-driven insights, the Professional plan is available at $75.00/user monthly. Larger organizations can opt for the Business Plus plan, with pricing upon contact. A free trial across all plans lets businesses explore robust features without upfront costs. Experience flexible, scalable solutions.

Read more about EZOfficeInventory

EZOfficeInventory emerges as a promising asset tracking solution designed to streamline the management of company resources and equipment. It offers a centralized approach, allowing organizations to monitor and oversee their assets with greater clarity and efficiency. While detailed specifications are not outlined here, the platform is positioned to support businesses with a dynamic tool that simplifies the complexities of asset oversight. For prospective customers looking into asset tracking software solutions, EZOfficeInventory represents a compelling option to enhance inventory transparency and control.

Key Features of EZOfficeInventory
  • EZOfficeInventory Centralized Inventory Database Solution
  • EZOfficeInventory Asset Tracking Platform System
  • EZOfficeInventory RFID Asset Tracking Solution
  • EZOfficeInventory GPS Location Tracking Solution
  • EZOfficeInventory Mobile Asset Management Apps
  • EZOfficeInventory Quick Check-in Check-out Feature
  • EZOfficeInventory Asset Register Tracking Module
  • EZOfficeInventory Flexible Customization Options Module
Price of EZOfficeInventory

EZOfficeInventory pricing includes four flexible options. The Essential Plan at $40 per month serves small teams beginning asset tracking. The Advanced Plan at $55 per month introduces scheduled services, detailed reporting, and enhanced integration for growing organizations. The Premium Plan at $65 per month offers superior control features and additional integrations ideal for collaborative management. There is also an Enterprise option with custom pricing for unique needs. Each plan supports a baseline of 250 items with scalable costs for extra assets, and a free 15-day trial provides risk-free evaluation today.

Read more about Visual Lease

Visual Lease is presented as a comprehensive solution designed for lease accounting needs, offering a framework that streamlines the management of complex leasing data. Its adaptability and user-oriented design promise to support organizations in navigating the intricate landscape of lease compliance and reporting. By integrating robust analytical capabilities with practical workflow features, Visual Lease aims to empower users with the tools necessary for efficient lease management and strategic decision-making.

Key Features of Visual Lease
  • Robust Lease Accounting Compliance Features
  • Secure Centralized Document Management System
  • Automated Critical Date Alarm Alerts
  • Customizable Reporting Capabilities and Analytics
  • Interactive Real-Time Lease Dashboards Overview
  • Comprehensive End-to-End Financial Management Tools
  • Efficient Lease Portfolio Administration Platform
  • Seamless ERP System Integration Solutions
Price of Visual Lease

Visual Lease adopts a customized pricing model designed for each organization’s unique lease management requirements. No off-the-shelf packages exist, ensuring that pricing reflects specific challenges and operational scale. Overall costs are assessed based on operational demands. Prospective customers may arrange a consultation with a Visual Lease expert, who will deliver a tailored demonstration of platform features aligned with their needs. Following a comprehensive walkthrough, a pricing quote is provided based on organizational goals and lease-management scope. Detailed trial option information is not publicly available; contacting Visual Lease directly is advised.

Read more about Oracle Analytics Cloud

Oracle Analytics Cloud emerges as a cloud-delivered analytics solution designed to empower organizations with data-driven insights, especially for those evaluating contemporary analytics platforms. Although the source material did not detail its specific functionalities, the product is positioned to address modern enterprises’ needs for an agile and scalable analytics environment. Its cloud-based nature suggests a focus on seamless integration and the potential for broad-ranging adaptability. Overall, Oracle Analytics Cloud stands as a promising contender for businesses looking to optimize decision-making within a dynamic data landscape.

Key Features of Oracle Analytics Cloud
  • Seamless Data Connectivity Integration Platform
  • Robust Data Preparation and Cleansing
  • Interactive Data Visualization with Flexibility
  • Embedded Advanced Analytics and Machine-Learning
  • Collaborative Analytics Improving Team Communication
  • Accessible Mobile Analytics for On-the-Go
  • Customizable Interactive Dashboards Driving Insights
  • Automated Reporting Streamlining Business Processes
Price of Oracle Analytics Cloud

Oracle Analytics Cloud pricing is built to serve diverse analytics needs. User-based plans offer a Professional option at $16 per user monthly and a comprehensive Enterprise option at $80 per user monthly. Additionally, OCPU-based pricing is available. Users can choose a BYOL plan paying $1.0753 per OCPU per hour for Professional or $0.3226 for Enterprise use. Non-BYOL options cost $1.0753 and $2.1506 per OCPU per hour for Professional and Enterprise needs, respectively. A free trial also lets prospects explore its capabilities risk-free. Contact Oracle now for customized guidance and inquiries.

Read more about Asset Panda

Asset Panda is presented as an asset tracking solution, designed to assist organizations in managing and monitoring their assets effectively. The platform is noted for integrating key elements that streamline asset management processes and provide a centralized system for data and tracking. It is positioned as a versatile option that caters to diverse operational needs, aiming to simplify the otherwise complex task of asset oversight and control. Overall, it offers prospective customers a consolidated approach to tracking assets within a customizable software framework.

Key Features of Asset Panda
  • Centralized Comprehensive Asset Register Database
  • Customizable Asset Definitions Platform
  • Real-Time Asset Tracking System
  • Mobile Access via Dedicated App Interface
  • Built-In Efficient Barcode Scanning Module
  • Accurate and Transparent Cost Tracking
  • Complete Full Lifecycle Asset History
  • Robust and Detailed Asset Reporting Capabilities
Price of Asset Panda

Asset Panda utilizes an asset-based pricing model. Pricing is structured around the number of assets tracked rather than per user, making it adaptable for various business sizes. While details require a direct quote, a common example is around $1,500 annually for tracking 500 assets, including unlimited user access, API use, support, and custom reporting. Several asset tiers are available ranging from 250 to 5,000 assets, with potential discounts for multi-year commitments, educational institutions, and non-profit organizations. Contact Asset Panda for a tailored pricing quote that meets your asset management needs.

Overview

Choosing the right helpdesk software is crucial for businesses aiming to improve customer support and streamline internal workflows. While Helpdesk 365 offers a solid set of features, it may not meet every organization’s unique needs or budget constraints. Prospective customers often face challenges such as limited customization options, pricing concerns, or missing integrations that hinder their ability to deliver exceptional service.

This article will guide you through a range of alternatives to Helpdesk 365, helping you identify solutions that better align with your specific requirements. By exploring different options, you can find software that enhances efficiency, supports scalability, and offers the flexibility your team needs.

Reading this article will empower you to make an informed decision, saving time and resources while improving customer satisfaction. Whether you prioritize ease of use, advanced automation, or robust reporting, the alternatives discussed here will help you discover the best fit for your business.

What is Helpdesk 365?

Helpdesk 365 excels in optimizing IT support through advanced ticket management, automating ticket creation, categorization, and routing to ensure swift and accurate handling by the right teams. Artificial intelligence plays a key role, streamlining prioritization and assignment processes to reduce response times significantly.

One of its standout features is deep integration with Microsoft 365 tools such as Teams, SharePoint, and Outlook, allowing users to manage support tickets directly within these familiar platforms. This integration simplifies workflows by reducing the need to switch between different applications and supports multi-channel communication tailored to diverse user preferences.

The platform’s real-time analytics and activity dashboard empower IT departments to monitor support performance closely, identify trends, and implement data-driven improvements. Customizable workflows and automated escalation mechanisms help maintain compliance with Service Level Agreements (SLAs), ensuring timely resolution of issues. Additionally, the built-in knowledge base offers self-service capabilities, which decrease repetitive support requests and boost user satisfaction.

Security is a priority, with Helpdesk 365 leveraging Microsoft’s secure infrastructure and certifications to provide robust data protection and fine-grained access controls. The interface conforms to Fluent UI design principles, delivering an intuitive and accessible experience for both end-users and support agents.

Additional features include customizable forms, live chat, mobile accessibility, asset and configuration management, integration with third-party apps, automated notifications, and feedback collection tools. These capabilities make Helpdesk 365 a strong contender for organizations aiming to enhance IT support productivity while maintaining alignment with Microsoft-centric workflows.

For those evaluating software options, understanding what are the most popular learning management systems for education can provide valuable insight into how integrated platforms like Helpdesk 365 support comprehensive organizational needs beyond just IT support.

What to look for in Helpdesk 365 alternatives?

When assessing alternatives to Helpdesk 365, it is essential to focus on how well the platform integrates with existing tools, particularly Microsoft 365 products like Teams, SharePoint, and Outlook. This tight integration allows users to manage support requests seamlessly within familiar environments, avoiding disruptive platform switching.

Automation plays a pivotal role in Helpdesk 365, especially through its AI-driven ticketing system that smartly categorizes, prioritizes, assigns, and closes tickets. Alternatives should offer equally powerful automation capabilities, including customizable workflows, multi-level ticket classifications, and escalation rules designed to fit organizational processes and enhance operational efficiency.

Usability cannot be overlooked. Helpdesk 365’s interface, built on Microsoft’s Fluent UI, offers a modern, intuitive experience that lowers the barrier to adoption and accelerates onboarding. Prospective users should seek platforms with similarly clean, user-focused designs that streamline ticket handling and boost productivity.

Security is a cornerstone of Helpdesk 365, leveraging Microsoft’s robust infrastructure with a Zero Trust framework and compliance with GCC and GCC High standards. Organizations, especially those handling sensitive or regulated information, must prioritize solutions with stringent security certifications and strong compliance postures.

Additional essential features include comprehensive knowledge base tools that empower end-users to resolve issues independently, thereby reducing ticket volume. Advanced analytics and reporting functionalities are also critical, enabling teams to track performance metrics, detect emerging trends, and make informed decisions. Furthermore, effective SLA management capabilities ensure that response and resolution targets are consistently met.

Scalability and ease of deployment are practical considerations that determine whether a solution can grow alongside organizational needs without excessive complexity or downtime.

For those interested in exploring software options beyond helpdesk systems, reviewing learning management systems examples may provide additional insights into tools that support educational or training environments, which often intersect with helpdesk functionalities.

Frequently Asked Questions about Helpdesk 365

What are the top alternatives to Helpdesk 365?

Leading alternatives include Zendesk Suite, Jira Service Management, Freshdesk, Zoho Desk, and ServiceNow IT Service Management. These options span a variety of features such as omnichannel support and AI-driven automation, each catering to different scales and integration needs.

Why might Zendesk be chosen over Helpdesk 365?

Zendesk stands out due to its comprehensive omnichannel support and broad integration options, making it ideal for larger organizations. However, its cost tends to be higher compared to Helpdesk 365.

How do Helpdesk 365 and its alternatives compare in pricing?

Helpdesk 365 usually offers a more budget-friendly option starting at $10 per user each month. In contrast, platforms like Zendesk and ServiceNow often come with steeper price tags, while Desk365 and HubSpot Service Hub provide more affordable options for smaller teams.

What differentiates Helpdesk 365 from Jira Service Management?

Helpdesk 365 is praised for its straightforward usability and tight integration with Microsoft 365 tools. Jira Service Management, built on Atlassian’s Jira platform, involves a more complex setup but delivers strong IT service management capabilities, often favored by enterprises already using Jira.

How do alternatives to Helpdesk 365 support scalability?

Platforms like ServiceNow and Zendesk excel in scaling up to meet large enterprise demands. In contrast, Helpdesk 365 and Desk365 tend to be more suited for small to medium-sized businesses seeking adaptable solutions.

What role does AI-driven automation play in Helpdesk 365 alternatives?

AI automation, present in alternatives such as Atomicwork and SysAid, enhances ticket management by reducing manual effort and boosting efficiency, a crucial benefit for companies aiming to streamline support workflows.

How is customer support across multiple channels handled by Helpdesk 365 alternatives?

Zendesk and Freshdesk provide extensive omnichannel support, covering email, social media, and phone interactions. This ensures consistent customer engagement regardless of the communication platform used.

What factors should businesses consider when evaluating Helpdesk 365 alternatives?

Key considerations include budget constraints, scalability requirements, integration capabilities, and ease of use. Taking advantage of free trials can aid businesses in identifying the most suitable solution for their needs.

What advantages does Freshdesk offer compared to Helpdesk 365?

Freshdesk is recognized for its user-friendly cloud-based platform and rich integration options. It supports faster collaboration and response times, making it a strong choice for businesses seeking straightforward, scalable customer support.