Best HelpDesk 3 Alternatives & Competitors for 2025

RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.

• Cloud-Based Business Phone System
• Interactive Voice Response (IVR)
• Automatic Call Recording
• Business SMS and MMS
• Video Meetings
• Omnichannel Communication
• AI-Powered Virtual Agents and Automation
• Analytics and Reporting

RingCentral MVP offers four plans, starting with Essentials at $19.99 per user per month (annual billing), including core phone features and unlimited US/Canada calls. Standard costs $27.99 and adds unlimited internet fax and popular tool integrations. Premium, priced at $34.99, includes advanced call handling, analytics, and CRM integrations. Ultimate, the top tier at $49.99, provides device status reports and unlimited storage. RingCentral Video has a free Video Pro plan for up to 100 participants, while Video Pro+ costs $11.99 with more features and a larger participant limit. Contact Center pricing requires direct inquiry.

Squaretalk overview: Unfortunately, the source material does not furnish a detailed overview of Squaretalk, leaving a gap in our understanding of its core offerings. For prospective customers scoping out contact center software, this absence of explicit details means that the precise functionalities and potential advantages of Squaretalk remain to be fully articulated. In environments where each communication solution is critically evaluated for its capacity to streamline and enhance customer interactions, the current lack of descriptive content on Squaretalk invites further inquiry and clarification. As you consider your options in the competitive contact center landscape, obtaining a comprehensive picture of Squaretalk’s unique features will be essential.

• Multi-Channel Communication & Messaging Support
• Intelligent Session Routing for Calls
• Real-Time Session Queuing During Peaks
• Concurrent Calling and Auto Dialer
• Inbound Screen Pop Customer Information
• Comprehensive Reporting & Dashboard Analytics
• Global SIP Trunking Virtual Numbers
• Fully Work-From-Home Compatible Custom Integrations

Squaretalk’s pricing is structured around two distinct plans focused on meeting contact center demands. The Axiom Plan, starting at $15 per agent per month, leverages cloud PBX functionality with IVR, automated call distribution, intelligent call routing, and CRM integration. In contrast, the Matrix Plan begins at $30 per agent monthly and delivers smart predictive dialing, adaptive lead recycling, appointment call automation, and comprehensive campaign management. Both plans provide real-time dashboards, advanced reporting, and several intelligently designed call management features, enabling businesses to choose a solution aligned with their operational requirements.

AVOXI overview: The available source does not offer specific details on AVOXI’s features, leaving its comprehensive description open to interpretation. Nonetheless, one can infer that AVOXI positions itself as a solution geared toward the communication needs of VoIP providers, hinting at an approach that aims to balance innovative functionality with everyday usability. This overview encourages prospective clients to look deeper into how such a product might align with the demanding requirements of modern voice communication services. While the particulars are currently sparse, its very mention underscores an intent to serve a market seeking reliable and adaptable VoIP solutions.

• Global Virtual Numbers in 170+
• High Quality SIP Trunking Service
• Comprehensive Cloud Contact Center Solution
• Integrated AVOXI Genius Platform Experience
• Advanced Call Analytics for Performance
• Customizable Call Routing for Efficiency
• Reliable Flexible Call Forwarding Capabilities
• Real-Time Call Quality Monitoring Tools

AVOXI presents tiered pricing tailored for diverse business scales. The Launch Plan starts at $0 per user each month, ideal for newcomers, offering essential call management and a free trial. The Contact Plan, at $19.99 monthly per user, extends functionalities with advanced analytics and agent tools. For larger organizations, the Enterprise Plan begins at $39.99 per user per month, providing comprehensive contact center engagement. Additionally, a recurring $9.99 platform fee applies with onboarding fees starting at $149.99 for six licenses, ensuring flexibility for evolving communication needs. Tailored options streamline decisions.

GoTo Connect emerges as a versatile communication solution designed to streamline connectivity for businesses, a feature that holds particular promise for VoIP providers. Its integrated approach hints at a system where multiple communication channels work in harmony, enabling smoother interactions and operational efficiency. The platform’s flexible design and commitment to seamless communication suggest that it could nicely align with the evolving needs of modern enterprises. Although the source did not outline specific details, prospective customers can appreciate its potential as a unified, adaptable solution for robust business communications.

• Phone Calls
• Video Calls
• Conference Calls
• Native VoIP Integration
• Call Forwarding
• Call Recording
• Mobile App
• Secure Communications

GoTo Connect offers two pricing plans tailored for business needs. The Basic Plan starts at $27.00 per user per month, including a business phone system with integrated chat and video conferencing for small groups—ideal for teams up to 20 users with essential features. In contrast, the Standard Plan begins at $32.00 per user monthly, delivering a robust communication platform for larger organizations with unlimited users and advanced functionality such as enhanced auto attendants, call routing, and support for video meetings with up to 250 participants. Absolutely ideal for growing enterprises.

Acefone emerges as a VoIP solution designed with modern communication demands in mind, aiming to streamline voice connectivity for businesses. While the specific functionality details are not extensively outlined, the available information hints at a platform structured to support robust and efficient communication. Prospective customers seeking a reliable software solution may appreciate how Acefone appears to balance innovation with dependable performance. In a dynamic market, its focus on facilitating seamless voice interactions positions it as a potentially valuable asset for VoIP providers.

• Automatic Call Distribution (ACD) Routing
• Click to Call Seamless Connectivity
• Warm Transfer with Caller Context
• Ring Groups Enable Simultaneous Reception
• Call Conferencing Fosters Multi-party Collaboration
• Voicemail to Email Message Delivery
• Real-Time Call Monitoring Ensures Quality
• Integration Capabilities with CRM Platforms

Acefone offers flexible pricing plans built around business needs. Their Business Phone System is available in a Business plan ($14.99 per user/month, minimum three users) featuring local US numbers, unlimited calls and SMS, voicemail to email, and 24x7 support, while the Premium plan adds dedicated management, call recording, custom integrations, and priority support for $16.99 per user/month. Toll-Free numbers and minute bundles come with fixed fees. For the Interactions Hub and Contact Center Studio solutions, pricing begins around ₹1,199 per seat with enhanced options based on feature tiers.

NUACOM stands as a communication solution crafted specifically for VoIP providers seeking a robust, reliable platform to manage their voice services. It is designed to streamline operations and accommodate the evolving needs of digital communication, aiming to simplify daily tasks while ensuring scalability. With its adaptable interface and forward-thinking approach, NUACOM presents itself as an option that can potentially harmonize efficiency with advanced communication management. This overview underscores its commitment to addressing the core necessities of VoIP service delivery without delving into granular detail.

• Seamless Voice Communication Phone Calls
• Premium High-Definition Video Call Meetings
• Efficient Multi-Participant Conference Call Support
• Dedicated VoIP Number Provisioning Service
• Comprehensive Mobile Access Functionality Enabled
• Intelligent Automated Attendant Call Routing
• Smart Call Transfer Optimization Feature
• Actionable Real-Time Call Analytics Dashboard

NUACOM offers a streamlined pricing structure for its VoIP services. The provider details one pricing plan specifically aimed at small businesses, with pricing reportedly 43% above average compared to other VoIP products, ensuring customers understand the premium that accompanies a reliable communications solution. Details about exactly what the enhanced pricing covers remain unspecified, leaving some intricacies of the plan’s structure vague. Additionally, no free trial option is mentioned, making prospective users encourage direct vendor inquiries for more comprehensive pricing details and potential custom options. Contact the vendor for more details.

8×8 is a cloud-based platform engineered to integrate voice, video conferencing, chat, and contact center functionalities into one cohesive system, making it an appealing solution for organizations eager to consolidate their communications into a single, streamlined environment. Its inherent scalability enables businesses—from budding startups to expansive enterprises—to adapt seamlessly to evolving demands without the hassle of juggling multiple software solutions. Offering local phone numbers across numerous countries, 8×8 fortifies global connectivity while simultaneously upholding rigorous security standards through advanced encryption and adherence to crucial compliance requirements like GDPR and HIPAA. Complemented by an intuitive user interface and robust customer support, this platform emerges as an enticing option for prospective customers seeking a versatile and secure communications solution.

• Unified Communications Platform
• High-Quality Innovative Voice Calling and Management Features
• Crystal-Clear HD Video Conferencing and Collaboration Tools
• Instant Real-Time Team Messaging
• Advanced Contact Center Solutions
• Seamless Business Application Integrations
• Intelligent AI-Powered Communication and Transcription Tools
• Robust Security and Compliance Standards

8x8 pricing structures offer flexible solutions for business communications. The X2 plan ($24 per user monthly) delivers essential voice, video, and chat tools across 14 countries. At $44 per user monthly, the X4 plan expands calling capabilities to 48 nations and provides operator support. With advanced call center analytics and routing, the X6 plan costs $85 monthly. The X7 plan at $110 monthly adds omnichannel integrations, while the X8 plan ($140 per user monthly) includes premium analytics and quality management. No free trial is provided; custom quotes are available today.

Zoom Phone emerges as an enticing option in the realm of cloud-based communications, combining budget-friendly pricing with a comprehensive suite of features that resonate with small businesses and startups. With its plans starting as low as $10 per user each month, it offers a cost-effective solution without compromising on essential communication functionalities. The system is designed for seamless integration with Zoom’s video conferencing tools, allowing users to effortlessly shift from voice calls to virtual meetings, and supports a variety of devices—ranging from mobile phones to desktop applications—thus catering to diverse work environments. Additionally, its array of call management capabilities (including call recording, routing, and auto-attendant functions) along with state-of-the-art encryption protocols underscores Zoom Phone's commitment to efficiency and security.

• Integrated Unified Communication and Collaboration Platform
• Secure HD Audio Quality
• Native Mobile and Desktop Apps
• Flexible Call Transfer and Forwarding
• Comprehensive Voicemail Management and Transcription
• On-Demand Call Recording with Playback
• Seamless Native Salesforce Integration
• Advanced Analytics with Complete Reporting Tools

Zoom Phone pricing offers structured plans catering to diverse business needs. The Metered Plan, at $10 per user monthly, charges based on outbound calling while offering unlimited inbound calls alongside integrated SMS, chat, and meeting features. The Regional Unlimited Plan, priced at $15 per user monthly, delivers unlimited domestic calling across the US and Canada with similar capabilities. The Global Select Plan, costing $20 per user per month, extends these benefits with international calling to over 40 countries and advanced call management. Optional add-ons extend functionality, providing versatile communication solutions.

Nextiva overview

The provided source leaves us with only a placeholder for an overview, limiting our insight into the product’s core characteristics and benefits. With an absence of detailed information, prospective customers are encouraged to seek further clarification directly from Nextiva’s resources when evaluating its suitability for VoIP needs. Although we lack specific facts in the source, this initial mention hints at Nextiva’s potential role in streamlining communication solutions for businesses. In the ever-evolving landscape of VoIP providers, a deeper dive into Nextiva’s features would be essential to fully understand what it might offer to improve and empower modern communication systems.

• Nextiva HD VoIP Phone Service
• Unlimited Calling across North America
• Video Conferencing for Virtual Meetings
• Voicemail Transcription for Missed Calls
• Auto Attendant Directs Incoming Calls
• Call Recording for Training Compliance
• Mobile App for Communication Management
• Call Analytics Provides Performance Insights

Nextiva delivers flexible pricing tailored for VoIP needs. Digital, starting at $20 per user monthly, suits startups with digital sales and service. Core, at $30 per user, expands offerings to voice and video functionalities. The Engage plan, $40 per agent, adds chatbots and call centre support, while the Power Suite, $60 per agent, emphasizes advanced IVR and routing capabilities. For comprehensive contact center operations, Essential, Professional, and Premium plans, at $129, $159, and $199 per agent respectively, provide robust analytics and omnichannel excellence. A free trial is available. Explore today.

Google Voice is a sophisticated, cost-effective VoIP solution, offering a starter plan for merely $10 per user per month that encompasses unlimited domestic calling and SMS—a particularly attractive proposition for businesses with heavy communication demands. Its seamless integration with other Google Workspace tools not only streamlines daily operations but also enhances collaboration across teams already accustomed to the Google ecosystem. The service further distinguishes itself by allowing users to effortlessly port existing phone numbers, ensuring continuity during transitions, and by providing versatile features like call forwarding, voicemail transcription, and ring groups that enable multiple devices to ring simultaneously. For businesses that also need viable international calling options and an intuitive user interface, Google Voice stands as a practical and accessible choice for simplifying communication management while keeping costs in check.

• Unlimited Domestic Calling Without Charges
• Unlimited SMS Messaging to U.S. Numbers
• Voicemail Transcription for Swift Access
• Efficient Call Routing Across Multiple Devices
• Robust Auto Attendant (IVR) Menu System
• Seamless Google Workspace Integration for Productivity
• Diverse Virtual Phone Numbers for Presence

Google Voice offers flexible pricing for companies. The Starter plan at $10 per user monthly suits small businesses, offering unlimited calling, texting, voicemail transcription, and mobile app access, though it supports only ten users and lacks advanced routing. The Standard plan at $20 per user monthly adds unlimited users with call routing and auto attendants regionally. For larger organizations, the Premier plan at $30 per user monthly provides detailed analytics and international support. A mandatory Google Workspace subscription further adds just $6 per user monthly. International calls incur additional charges.