NUACOM Review 2025: Pricing, Features, Pros & Cons, Ratings & More

NUACOM is an all-in-one cloud phone system. This platform has robust features, including IVR, call recording, and mobile apps, which enhance productivity and customer service efficiency. 

NUACOM offers tools like smart call transfers and conference calls to streamline operations and improve client interactions. This platform integrates seamlessly with more than 40 third-party applications for smooth data synchronization and workflow management. 

NUACOM features call queue management, real-time analytics, and GDPR-compliant call recording. Overall, NUACOM is a comprehensive choice for modern businesses looking to optimize their communication strategies and drive growth.

What's new in NUACOM?

NUACOM review continually enhances user experience with ongoing updates and new features. Among the updates we noticed as we prepared this NUACOM review are outlined below:

• Enhanced Call History. Users can now efficiently filter their call history for quicker access to important information.
• Improved Performance. The NUACOM app has been optimized for lightning-fast speed for seamless navigation and productivity.
• On-Call Announcements. NUACOM users can now play recorded messages or announcements during active calls to improve communication clarity and efficiency.

In this section of our NUACOM review, we wlil talk about pricing. NUACOM currently offers three premium subscription options which are charged per month. Interested users can also take advantage of the vendor's 14-day free trial plan. 

Essentials - £9.99/user/month

• 4 user minimum
• Free local number for each user
• Group Extensions and Ring Strategies
• Free Desktop and Mobile App
• Unlimited calls to landlines in Ireland/UK
• Virtual Queue to eliminate engaged tones
• Call Reports and Analytics
• IVR with Auto-Attendant and Voice Menu
• 30+ other calling features and add-ons

Unlimited - £24.99/user/month

• Everything in the Essentials+
• 2 user minimum
• Unlimited Mobile and Landline Calls
• Automated Call Recording
• Unify calls and emails with CRM Integration
• Opening hours for time-based call routing
• Free Modern VoIP phone
• Professional voiceover
• Text-to-Speech Announcements
• Personalised specialist onboarding and training
• And 40+ other calling features and add-ons
• Custom Time-Based Rules
• Call Auto Tagging
• Data Retention Policy
• SSO - Single Sign On

Enterprise - £34.99/user/month

• Everything in the Unlimited+
• 2 user minimum
• Live Call Coaching
• Queue Call Back Request
• Queues Log In / Log Out
• Queue Position Announcement
• Live Calls Wallboard
• Softphone Announcements
• After-call Wrap-up Time
• CRM/Helpdesk Integrations
• Mix and Match Subscriptions
• Personalised specialist onboarding and training
• SLA
• Auto Dialer
• Advanced Call Reporting
• Unlimited Calls
• Custom Reporting
• Multi-Site Solution
• API Developer Support
• And 40+ other calling features and add-ons
• Dedicated Account Manager

What sets NUACOM apart?

There are many reasons why customers choose NUACOM as their business phone system. However, it is important to note that what works for one company might not necessarily work for you. So, in this part of our NUACOM review, we will discuss the different NUACOM pros and cons to help you gauge whether this software is suitable for your operations.

• Seamless Integration. NUACOM’s ability to integrate with multiple third-party applications, such as CRM systems (Salesforce, HubSpot), enhances operational efficiency by centralizing customer data and call logs. These NUACOM integrations help sales and support teams access all necessary information in one place.
• User-Friendly Interface. This NUACOM review led us to experience this platform’s intuitive and easy-to-navigate interface. Its interface makes it simple for users to manage calls, access features, and configure settings without extensive training, reducing the learning curve and boosting productivity.
• Reliable Customer Support. NUACOM provides excellent customer support, with a dedicated team available to assist with setup, troubleshooting, and customization. This ensures that businesses can quickly resolve any issues and get the most out of the system.
• Mobile App. The NUACOM mobile app allows users to manage calls and access features on the go so employees remain connected even when they are away from their desks. This is ideal for remote workers and field agents.
• Customizable Call Flows. NUACOM has customizable IVR and call flow options that enable businesses to tailor the caller experience to their specific needs. This customization can lead to improved customer satisfaction and more efficient call handling.

• Limited Offline Functionality. NUACOM offers limited offline capabilities, which can be a challenge for businesses operating in areas with poor Internet connectivity. 
• Potential for High Data Usage. While our NUACOM review revealed that this platform offers cost savings, its reliance on the Internet for calls and data synchronization can lead to high data usage, which might be an issue for businesses with limited data plans or bandwidth.

NUACOM is equipped with comprehensive communication management features, from call handling to CRM integration. To give you a better idea of what other functionalities it offers, we have highlighted the key NUACOM features below: 

• Interactive Voice Response (IVR) Design Tool. NUACOM has an IVR tool that enables businesses to create custom call flows with personalized greetings, menus, and actions. 
• Softphone and Deskphone Compatibility. NUACOM supports both softphones and desk phones. This offers employees flexibility whether they are working in-office or remotely. 
• Smart Call Transfer. NUACOM’s smart call transfer feature automatically routes calls to the right agent or department based on predefined rules. 
• Call Queue Management. NUACOM's call queue management helps businesses handle high call volumes by placing them in queues and distributing them to available agents. This ensures no call goes unanswered and maintains orderly customer service operations.
• Real-time Call Visibility. Supervisors can access live views of ongoing calls, agent statuses, and call durations via NUACOM's centralized wallboard. 
• Call Recording. In our NUACOM review research, we learned that this platform allows the recording of both inbound and outbound calls for quality assurance, training, and compliance purposes. 
• Automated Call Flipping. NUACOM users can manually or automatically switch calls from desk phones to mobile devices for uninterrupted communication, especially for mobile employees or those working remotely.
• Performance Analytics. NUACOM provides detailed analytics on call performance metrics such as call duration, wait times, and agent performance. 

NUACOM empowers teams to enhance operational efficiency and deliver superior customer experiences. This aside, there are plenty of other NUACOM benefits that you can reap should you decide to leverage this system.

Remote Work Enablement

NUACOM’s mobile app and softphone compatibility allow employees to manage calls and stay connected from anywhere. This support for remote work and an increase in flexibility is useful in the current trend toward remote and hybrid work environments.

Enhanced Customer Experience

NUACOM has an IVR design tool for personalized call flows to reduce wait times and ensure customers are directed to the right department. By using NUACOM, a customer calling for technical support can be automatically routed to the tech team to improve resolution times.

Improved Data Management and Performance Monitoring

NUACOM provides comprehensive call analytics and performance tracking features that empower managers to gain deep insights into call center operations. By monitoring metrics like average call durations, call volumes, and agent performance, NUACOM facilitates the identification of inefficiencies and areas for improvement. This guides decisions on training enhancements and process adjustments.

Enhanced Call Handling

In our research for this NUACOM review, we discovered that this platform includes automated call flipping and smart call transfer to improve call handling efficiency. With NUACOM, users can seamlessly switch calls from desk phones to mobile devices for uninterrupted communication during movement between locations. Moreover, users can route calls to the appropriate agents or departments automatically based on predefined rules to minimize wait times and ensure that critical calls are promptly directed to the right personnel. 

Increased Efficiency 

NUACOM has real-time call visibility that provides supervisors with instant insights into ongoing calls, agent availability, and call durations for swift decision-making and proactive management. By monitoring these metrics in real-time, supervisors can optimize resource allocation, adjust staffing levels as needed, and ensure that customer calls are promptly attended to. 

Compliance and Security

NUACOM ensures compliance with data protection regulations like the General Data Protection Regulation (GDPR) through features such as encrypted call recordings and secure data handling practices. This ensures that businesses in industries with strict data privacy requirements can confidently manage customer information without compromising security. By adhering to GDPR standards, NUACOM helps organizations avoid legal risks associated with data breaches and maintains trust with customers by safeguarding their sensitive information. 

Cost Savings

NUACOM facilitates significant cost savings for businesses through features like unlimited mobile calls and competitive pricing structures. NUACOM eliminates per-minute charges typically incurred with traditional phone systems to reduce overall communication expenses. Furthermore, NUACOM's competitive pricing ensures that businesses can access advanced communication features at a cost-effective rate to optimize budget allocation for other operational needs while enhancing overall communication efficiency and effectiveness.

Does NUACOM integrate with other essential business management systems?

NUACOM’s robust API framework allows seamless synchronization of data across multiple business management solutions without the need for additional middleware. For example, integrating with contract management software can help automate workflows and reduce manual data entry between communication and operational systems. This level of interoperability enhances compliance tracking and streamlines processes across different departments, ensuring that all systems work together to support efficient decision-making and operational agility.

NUACOM is made for small to medium-sized businesses (SMBs) across various industries that require robust call center and VoIP solutions. This platform caters particularly well to companies in sectors such as telecommunications, finance, and customer service, where reliable communication tools are essential for daily operations. Its integration with CRM systems enhances workflow efficiency and customer management. NUACOM's features, like IVR customization, real-time call visibility, and smart call transfer, are advantageous for businesses needing comprehensive call handling and management capabilities.

However, as discussed by other NUACOM reviews, this platform might not be the best fit for very small businesses or startups with limited budgets, as its extensive feature set and integration capabilities may be more than what smaller operations require. Industries that prioritize simplicity over advanced features, such as local retail or small-scale service providers, might find NUACOM's offerings overly complex or costly for their needs. Furthermore, businesses heavily dependent on mobile-first communication or those with highly fluctuating call volumes may find more specialized solutions better suited to their specific operational dynamics.

How can NUACOM improve collaboration and team communication?

Effective internal communication is essential for seamless operations, especially in customer-focused environments. Here’s how NUACOM can enhance collaboration within your team:

• Internal Messaging and Chat: NUACOM can introduce an internal chat feature, allowing team members to communicate instantly within the platform. This can expedite decision-making and streamline communication, especially during high-volume call times.
• Call and Message Tagging for Collaboration: NUACOM could enable tagging in calls and messages, allowing team members to mark specific conversations for follow-up or assign tasks. This feature could improve accountability and ensure important details are not overlooked.
• Shared Notes and Documentation: Adding shared notes or a collaborative document space where team members can log call details or key customer information in real-time would enhance team knowledge-sharing and consistency in client interactions.
• Cross-Departmental Communication Tools: Tools that enable smooth communication between departments (e.g., sales, support, and billing) would help teams coordinate efforts, ensuring customers receive accurate and comprehensive responses across various inquiries.

Enhancing these features within NUACOM would support teamwork and lead to faster, more coordinated customer service.

How VoIP Providers Enhance Communication for Businesses

VoIP providers are revolutionizing the way businesses communicate, offering a cost-effective and feature-rich alternative to traditional phone systems. With VoIP, businesses can make voice calls over the internet, eliminating the need for expensive landlines. These VoIP providers deliver not only basic calling features but also advanced tools like video conferencing, call routing, and integration with customer relationship management (CRM) systems. For businesses looking to streamline operations, VoIP is a vital component of modern communication strategies.

Key benefits of VoIP providers include:

• Cost Savings: By utilizing internet-based calling, businesses can significantly reduce costs, especially for long-distance and international calls.
• Scalability: VoIP systems can easily grow with your business, allowing you to add or remove users and features as needed.
• Integration Capabilities: Many VoIP providers integrate seamlessly with CRM platforms, email clients, and other business software, improving workflow and collaboration.
• Flexibility and Mobility: Employees can make and receive calls from anywhere with an internet connection, making it an ideal solution for remote work environments.
• Enhanced Features: From automated call routing to video conferencing and analytics, VoIP providers offer tools that go beyond traditional telephony.