Best ftrack Alternatives & Competitors for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

• Robust Customer Feedback Collection Tool
• Advanced Sentiment Analysis and Insights
• Centralized Multi-Platform Review Monitoring
• Intelligent AI-Assisted Review Replies
• Automated Review Generation Campaigns Engine
• Comprehensive Online Reputation Scoring System
• Competitive Benchmarking and Analytics Dashboard
• Real-Time Alerts and Notification System

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

• Powerful User-Friendly Survey Builder Tools
• Vast Library of Customizable Templates
• Real-Time Comprehensive Reporting and Analytics
• Seamless Embedded Website Form Integration
• Innovative Optimized Mobile-Friendly Form Experience
• Dynamic Conditional Logic for Customization
• Extensive Integrations with Third Parties
• Secure Payments Integration for Commerce

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.

• Salesforce Lightning Console Unified Interface
• Intelligent Omni-Channel Case Routing System
• Comprehensive Customer Case Management Solution
• Robust Enterprise Knowledge Management Repository
• Seamless Cloud Telephony Integration Capability
• Real-Time Customer Live Agent Support
• Efficient Global Self-Service Customer Portal
• Custom Reports And Dashboards Analytics

Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

• Fully Extensive Customizable Brand-Aligned Surveys
• Intuitive Drag and Drop Builder
• Diverse Interactive Question Types Options
• Insightful Real-Time Data Visual Dashboards
• Comprehensive Reporting, Analytics, and Metrics
• Dynamic Branching and Skip Logic
• Automated Seamless Multi-Channel Survey Distribution
• Enterprise-Grade Secure Survey Data Management

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.

• Omnichannel Routing
• AI-Driven Sentiment Analysis
• Workforce Management (WFM)
• Real-Time Analytics and Reporting
• Automation and Self-Service
• Flexible Cloud Deployment
• Customizable Agent Desktop
• Pre-Built Integrations Marketplace

NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.

Khoros Communities is positioned as a software solution for prospective customers interested in [ERROR: missing variable category]. Unfortunately, the provided source does not offer detailed descriptions of its key features or primary uses, resulting in an overview that is necessarily broad and general. This introductory glimpse is intended to serve as a preliminary reference point for those exploring their software options, even though specific functionalities and benefits remain undisclosed. Consequently, prospective customers are encouraged to pursue further information to fully assess how Khoros Communities might align with their unique organizational needs.

• Expert Custom Community Design templates
• Robust Discussion Forums engagement
• Centralized Knowledge Base repository
• Comprehensive Moderation Tools suite
• Advanced Insightful Analytics and Reporting metrics
• Seamless Integration Capabilities with leading CRM systems
• Efficiently Automated Community Automation workflows
• Flexible Customization Options creative alignment

Khoros Communities pricing is available solely by quote. The vendor does not list any standardized rates on their website. Reported purchases suggest an estimated annual investment ranging from $34,877 to $120,719, with a median annual cost near $67,989. There is no entry-level setup fee, and pricing structures seem tailored to user- or usage-based needs. A free trial is not provided, ensuring that each plan is customized to specific business requirements. Prospective customers should contact Khoros directly for personalized pricing details and further clarifications. Detailed, flexible options await every serious inquiry.

Qualaroo is a robust user research and feedback platform designed to gather contextual insights by surveying users during their actual interaction with a product, service, or brand. Its advanced targeting options allow businesses to deliver surveys triggered by specific user behaviors, ensuring feedback is collected from the most relevant audience at the optimal moment. The tool offers extensive customization, letting users tailor the appearance of their surveys to align seamlessly with their brand identity. Additionally, Qualaroo supports over 100 languages and incorporates AI-driven analytics like sentiment and text analysis, making it a comprehensive solution for understanding customer feedback across multiple channels.

• Advanced Targeting Options Increase Precision
• Nudge Technology Engages Users Optimally
• Dynamic Question Branching Adapts Surveys
• Real-Time Reporting and Analytics Dashboard
• Mobile Optimized Surveys Enhance Reach
• Integration Capabilities Connect Data Seamlessly
• Exit Intent Surveys Capture Feedback
• IBM Watson Sentiment Analysis Insights

Qualaroo offers three straightforward pricing options. The Free plan, costing $0.00, provides startups with essential features including up to 50 responses monthly, 500 email sends, and 10,000 pageviews. For growing businesses, the Business plan at $49.99 per month (annual billing) delivers unlimited responses, increased email sends and pageviews, plus surveys and mobile features. The Enterprise plan, starting at $149.99 per month with enhanced targeting and advanced integrations, is built for large-scale operations. A forever free option facilitates smaller teams in exploring comprehensive survey functionality. All plans are designed to succeed.

Help Scout presents itself as a support solution designed for teams looking to streamline customer communication processes. It is built with a focus on delivering an accessible and intuitive platform, ideal for businesses searching for an effective help desk software solution. The design emphasizes ease of use and modularity, catering to the dynamic requirements of customer support environments. Overall, Help Scout stands out as a promising option for those seeking a flexible system to manage support interactions efficiently.

• Advanced Visual Customization Options
• Comprehensive Dedicated User, Role, and Access Management
• Comprehensive Robust Reporting and Detailed Analytics
• Intuitive Ticket Response Workflow User Experience
• Instant Real-Time Interactive Live Chat Support
• Dynamic Interactive Knowledge Base
• Effortless Seamless Integrations
• Optimized On-the-Go Mobile Access

Help Scout provides three pricing options tailored for diverse support needs. The Free Plan is completely free, allowing small teams to manage up to 50 contacts monthly with unlimited users. The Standard Plan starts at $50 per month for 100 contacts and includes additional capabilities like multiple inboxes and advanced reporting. Meanwhile, the Plus Plan, available at $75 per month, builds on the Standard features by incorporating integrations with major platforms and enhanced team management. A free trial is available for both Standard and Plus plans to explore these features.

SAP Service Cloud emerges as a solution aimed at addressing critical customer support needs in the help desk software landscape. Although the source did not provide detailed specifics, the overview hints at a platform designed to streamline service management and enhance communication channels. This approach suggests that organizations looking for a robust tool to coordinate and resolve customer inquiries may find its conceptual framework compelling. Even without granular details, the emphasis on efficiency and integration aligns with the priorities of businesses focused on delivering exceptional help desk service.

• Mobile App Support for Agents
• Intuitive Ticket Response User Experience
• Automated Ticket Routing and Workflow
• Real-Time Efficient Automated Ticket Responses
• Comprehensive Knowledge Base Access Portal
• Robust Multi-Channel Customer Support System
• Efficient Task Management and Prioritization
• Seamless Integration with SAP Ecosystem

SAP Service Cloud pricing is available on a custom, by-quote basis, so prospective help desk software users cannot find a standardized plan online. Instead, pricing depends on factors such as the number of monthly users, selected add-ons and features, complex implementation, data migration, and integration with existing ERP systems. There is no free trial option currently mentioned. This flexible pricing model allows companies to receive tailored proposals to suit their strategic business needs. Interested customers should contact SAP or an authorized partner directly for full pricing details and personalized quotes.