Best DevRev Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

5 / 5

Read more about monday

Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.

Key Features of monday
  • Visual Board Structure
  • Customizable Columns
  • Multiple Board Views
  • Automations
  • Integrations
  • Dashboards and Reporting
  • Time Tracking
  • Mobile App Support
Price of monday

monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.

2

4.55 / 5

Read more about Connecteam

Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.

Key Features of Connecteam
  • Reporting
  • Dashboard
  • Task Management
  • Mobile Checklists
  • Team Scheduling
  • Time Clock
  • Geofencing
  • One-Click Payroll
Price of Connecteam

Connecteam offers tiered pricing for diverse workforce needs. The Small Business plan is free for up to 10 users, providing essential tools. The Basic plan costs $29 per month for up to 30 users with additional users at $0.50 each. At $49 per month, the Advanced plan adds geofencing and customization, with extra users at $1.50 each. The Expert plan, at $99 monthly (extra users for $3.00 each), delivers advanced automation and multi-location management. The Enterprise plan is custom-priced by inquiry. A 14-day free trial allows customers to explore features.

3

4.5 / 5

Read more about 7shifts

7shifts is presented as a restaurant scheduling solution aimed at easing the management of staff shifts and streamlining everyday operations. Although the provided source does not delve into granular details, the product is implied to be designed with the operational challenges of restaurants in mind, focusing on making scheduling more efficient for busy managers. Its overall approach hints at an intuitive, user-centered platform that promises to simplify the complexities of workforce planning in a demanding hospitality environment.

Key Features of 7shifts
  • Optimized Employee Scheduling with Machine-Learning
  • Effortless Shift Swapping and Approval
  • Accurate Time Tracking with 7Punches
  • Simple Availability and Time-Off Management
  • Real-Time Analytics and Comprehensive Reporting
  • Seamless Mobile Accessibility for On-The-Go
  • Automated Notifications and Custom Alerts
  • Robust Compliance Tracking and Security
Price of 7shifts

Plan Comp offers essential scheduling and basic management free monthly, allowing a restaurant to manage up to 30 employees and one location. Entrée, starting at $31.99 per month, builds on this with unlimited scheduling and labor budgeting for greater efficiency. The Works, starting at $69.99 monthly, introduces unlimited employees and advanced scheduling integrations, plus compliance tools. Gourmet, at $135.00 monthly, adds dedicated support and custom services for enterprise-level operators. A 14-day free trial is available across paid plans, enabling potential users to explore advanced features risk-free. Options satisfy varied needs.

4
Read more about When I Work

When I Work is presented as a workforce management solution that aims to simplify employee scheduling and communication for businesses. The software combines an intuitive interface with practical features designed to support effective shift management and streamline day-to-day operations, making it a compelling option for organizations looking to optimize labor resources. Overall, When I Work is positioned as a tool that addresses common scheduling challenges while fostering a more organized and responsive working environment.

Key Features of When I Work
  • User-Friendly Employee Scheduling Tool Suite
  • Flexible Mobile Scheduling Application Platform
  • Efficient Built-In Time Tracking System
  • Accurate GPS-Enabled Time Clock Tool
  • Centralized In-App Team Communication Hub
  • Streamlined Digital Time-Off Management Process
  • Powerful Comprehensive Reporting Feature Set
  • Seamless Payroll Integration Options Module
Price of When I Work

Pricing for When I Work is structured around tiered, per-user monthly plans. The Essentials option starts at $1.50 for a simple scheduling interface, whereas adding Attendance features raises the cost to $3.00, integrating time tracking and payroll integrations. The Pro alternative, at $3.00, extends scheduling with advanced features like labor forecasting. For comprehensive needs, the Pro + Attendance plan costs $5.00. Businesses seeking integrated tools can opt for the Premium plan at $5.00, or upgrade to Premium + Attendance at $7.00 per user, offering extensive automation and API access options.

5
Read more about ADP Workforce Now

ADP Workforce Now emerges in this discussion as a potential contender in the realm of HCM software, hinting at a unified platform designed to streamline various workforce-related functions. The provided source hints—albeit without extensive details—at a solution that aims to bring together essential human capital management tools under one roof, catering to the diverse needs of organizations. While specifics are sparse in the source material, the overview suggests that ADP Workforce Now is positioned to offer an integrated approach that supports HR and payroll functions alongside other key operational areas. This high-level glimpse into the product invites prospective users to consider its promise of consolidating core processes and enhancing overall workforce management.

Key Features of ADP Workforce Now
  • Automated Payroll and Tax Processing
  • Comprehensive Core Human Resource Management
  • Intuitive Employee Self-Service Portal Access
  • Accurate Timekeeping and Attendance Tracking
  • Efficient Employee Benefits Administration System
  • Seamless Talent Acquisition and Onboarding
  • Data-Driven Analytics and Reporting Suite
  • Robust Regulatory Compliance Management Tools
Price of ADP Workforce Now

ADP Workforce Now features a flexible pricing structure that adapts precisely to the needs of varied organizations, especially those with 50 to over 1,000 employees. The Select plan offers real-time payroll processing, HR compliance reporting, and an AI-powered ADP Assist, though it excludes benefits administration. Meanwhile, the Plus plan includes benefits administration for a more comprehensive offering while retaining core functions. The Premium plan extends functionality further with additional workforce scheduling and management. As prices remain undisclosed and tailored to company-specific requirements, contacting ADP directly is advised. Please inquire further.

6

3.7 / 5

Read more about Paycor

Paycor presents itself as a payroll solution designed to streamline payment processes and ease the administrative challenges that companies face. While the details remain minimal, the product is positioned to serve businesses seeking an intuitive and efficient approach to payroll management—a critical component for ensuring timely and compliant processing. Its offerings hint at a commitment to reducing complexities and administrative burdens, making it a noteworthy contender for organizations aiming for robust payroll software solutions.

Key Features of Paycor
  • Automated Payroll Management and Processing
  • Streamlined Tax Filing Automation System
  • Direct Deposit Management for Employees
  • Multi-state Payroll Support and Compliance
  • Comprehensive Employee Self-Service Access Portal
  • Real-time Notifications for Payroll Updates
  • Mobile Time Tracking and Scheduling
  • Robust Compliance Management and Reporting
Price of Paycor

Paycor offers pricing tailored to small businesses with fewer than 50 employees. The Basic plan is $99 per month plus $5 per employee, covering payroll, tax services, and reporting essentials. The Essential plan, at $149 monthly and $6 per employee, adds onboarding and time-off management. For advanced HR needs, the Core plan costs $199 per month with $8 per employee, including expense management and recruitment for five jobs. Finally, the Complete plan provides comprehensive HR features at $299 per month plus $12 per employee. A 14-day free trial is available.

Read more about ZoomShift

ZoomShift is presented as a workforce management solution designed to address the core concerns of scheduling and employee oversight. The product is positioned to streamline operational challenges, promising an approach that balances flexibility with a straightforward, user-friendly design. It offers a framework tailored to modern business demands, where scheduling intricacies and resource allocation are managed efficiently and with precision. Overall, ZoomShift emerges as a tool aimed at enhancing operational efficiency and simplifying workforce tasks for organizations seeking a reliable management solution.

Key Features of ZoomShift
  • Intuitive User-Friendly Work Schedule Maker
  • Reliable and Accurate Time Tracking
  • Efficient Employee Time-Off Request Tracking
  • Advanced Shift Planning and Management
  • Comprehensive Mobile Accessibility for Staff
  • Effective Labor Cost Management System
  • Robust Reporting and Analytics Tools
  • Integrated Seamless Team Communication Platform
Price of ZoomShift

ZoomShift offers three pricing levels tailored for diverse workforce management needs. The Essentials plan is free for up to 20 users and covers fundamental scheduling, communication, and shift management features. For growing teams, the Starter plan costs $2.50 per active team member monthly or $250 annually, adding unlimited scheduling, detailed time tracking, and payroll reporting. The Premium plan, at $4 monthly or $5 per active user annually, includes advanced capabilities like auto-scheduling, overtime warnings, and enhanced reporting with personalized support. A 14-day free trial is available now across all plans.

8

Workday

4.45 / 5

Read more about Workday

Workday is a cloud-based human capital management solution that unifies HR, finance, and analytics on a single platform, enabling organizations to harness real-time data and streamline operations. Its centralized architecture replaces the complexity of managing multiple disjointed systems, thus fostering enhanced decision-making and operational efficiency. Moreover, the platform’s inherent flexibility allows it to rapidly adapt to organizational growth and transitions while offering an intuitive, self-service interface that empowers employees to manage their data from any device. With robust reporting features and stringent security measures in place, Workday delivers both comprehensive analytics and peace of mind for businesses seeking a versatile and secure software solution for [ERROR: missing variable category].

Key Features of Workday
  • Unified Talent Management
  • Intelligent Payroll Processing
  • Advanced Analytics and Reporting
  • Employee Self-Service Portal
  • Mobile-First Design
  • Automated Workflows
  • Talent Acquisition Module
  • Data Security and Compliance
Price of Workday

Workday offers a flexible pricing approach with diverse options tailored to your enterprise needs. A 30-day free trial, including core planning walkthroughs and guided dashboard training, provides a practical introduction. Two primary plans simplify decision-making: one offering Workday Adaptive Planning with capabilities like connecting to any ERP and unlimited what-if scenarios, and another that adds consolidation features for streamlined financial closing. Pricing is custom-based, so customers must contact Workday for a detailed quote based on specific variables such as user numbers or usage demands. Customized solutions await discerning customers.

Read more about Homebase

Homebase emerges as a tool designed to simplify the complex demands of employee scheduling while maintaining a focus on user-friendly operations. It offers a blend of features intended to streamline shift planning and management, making it a noteworthy consideration for businesses striving to optimize their workforce scheduling. Though details remain sparse, Homebase is presented as a solution geared toward easing daily scheduling challenges and facilitating effective employee communication. This overview positions Homebase as a promising candidate for those exploring efficient scheduling software options.

Key Features of Homebase
  • Intuitive, Online Employee Scheduling Solutions Platform
  • Multi-Device Real-Time Clock Functionality Suite
  • Efficient Payroll Management and Reporting
  • Flexible Shift Swapping and Reminders
  • Comprehensive Employee Self-Service Portal
  • Mobile Accessibility for Managers
  • Robust HR Compliance and Integration
  • Advanced Reporting Analytics and Multi-Location Support
Price of Homebase

Homebase pricing caters to businesses seeking effective scheduling solutions. The Basic plan is free for one location, supporting up to 20 employees with essential scheduling and time tracking. The Essentials plan costs $24.95 per location monthly, upgrading to advanced scheduling and team communication. The Plus plan at $59.95 per location monthly adds hiring tools and enhanced controls, while the All-in-One plan at $99.95 monthly streamlines labor management and compliance. A Payroll Add‐On starts around $45 monthly. A free 14-day trial of the All-in-One plan lets new users test scheduling features.

Read more about Dayforce

Dayforce emerges as a solution positioned within the human capital management software space, intended to address key workforce management needs for organizations. Although the provided source does not offer detailed specifics, its mention suggests an ambition to consolidate critical HR functions into a unified platform tailored for streamlined operations. Prospective customers evaluating HCM software may find Dayforce noteworthy for its purported focus on integrating various facets of employee management into one coherent system, even as further details would be needed to fully assess its potential.

Key Features of Dayforce
  • Comprehensive Unified, All-in-One HCM Platform
  • Real-Time Analytics and Reporting Suite
  • Comprehensive Interactive Employee Self-Service Portal
  • Robust Mobile Workforce Management Application
  • Automated Payroll and Tax Management
  • Advanced Time and Attendance Tracking
  • AI-Driven Talent and Performance Management
  • Global Payroll, Benefits, and Compliance
Price of Dayforce

Dayforce pricing details remain undisclosed. Costs differ based on organization size, required modules, and any customizations, meaning there's no one-size-fits-all plan. Prospective customers looking for an HCM solution should directly connect with Dayforce to receive personalized pricing information. Inquire also about any free trial or demo options available, ensuring that you fully understand how Dayforce can be tailored to meet your company’s unique HR and payroll needs.

Overview

Choosing the right software solution in the realm of customer relationship management and developer collaboration can be challenging. Many businesses find themselves overwhelmed by the variety of options and unsure which platform truly fits their unique needs.

DevRev offers a comprehensive approach, but it may not align perfectly with every organization’s workflow or budget. This can lead to inefficiencies or missed opportunities in managing customer interactions and development projects.

This article will guide you through alternative solutions to DevRev, focusing on the key features and benefits that matter most to your business. By exploring these options, you will gain clarity on which tools can enhance collaboration, streamline processes, and support your growth effectively.

Reading this article will empower you to make an informed decision, avoiding common pitfalls and ensuring your chosen software aligns with your goals. You’ll discover practical insights that help you optimize productivity and improve customer satisfaction.

What is DevRev?

DevRev offers a unified platform that tightly connects product development with customer support, fostering seamless collaboration between engineering teams and customer-facing roles. Its core strength lies in integrating coding, support workflows, and direct customer feedback in one environment, enabling developers to prioritize tasks based on real user needs.

The platform excels in issue management, allowing users to efficiently create and track issues through both web and command-line interfaces. Teams can manage multiple projects simultaneously, oversee progress, and handle deliverables with precision. Workflow automation, powered by scripting and AI, reduces manual tasks and streamlines operations, enhancing overall productivity.

One of DevRev’s standout features is its ability to sync with popular development tools and repositories. This tight integration pulls in code commits, pull requests, and project updates, linking them directly to relevant issues and customer feedback. Such connectivity ensures developers remain aligned with customer priorities and release cycles.

DevRev’s ticket and case management system supports omni-channel communication, including live chat, email-to-case, and customer portals. This broad spectrum of support channels helps accelerate issue resolution and improve customer satisfaction. The platform’s dashboards and analytics, many AI-driven, deliver actionable insights that guide both development and support strategies.

Customization is built into DevRev, allowing organizations to adapt workflows, branding, and user roles to their specific needs. AI-powered automation features like chatbots and self-service tools further enhance responsiveness and decision-making throughout the product lifecycle.

Prospective users should note that while DevRev offers a comprehensive solution, integrating it with existing systems may involve a learning curve and initial setup challenges. For those exploring software solutions that support business operations, articles such as what is the best payroll software for small business provide valuable insights complementary to understanding platform choices like DevRev.

What to look for in DevRev alternatives?

DevRev serves as a unified platform linking customer support with software development by leveraging AI-powered analytics and real-time insights. It consolidates tools for issue tracking, project management, workflow automation, and support ticketing into one streamlined interface. Key features include live analytics, adaptable workflows, integrated development tools such as sprint tracking and roadmapping, and a strong emphasis on connecting product development closely with customer feedback.

When comparing alternatives to DevRev, it is crucial to evaluate how well the platform integrates with your existing systems like source control, communication apps, and ticketing platforms. Avoid solutions that create isolated workflows; seamless data synchronization and automation are non-negotiable.

Customization matters greatly. Look for platforms that allow personalized workflows, configurable dashboards, and tailored user experiences to accommodate evolving business processes and scale effectively.

User experience can make or break adoption. Opt for tools with intuitive onboarding, clear interfaces, and manageable learning curves to prevent slowdowns and inefficiencies.

AI and automation are vital differentiators. Platforms offering deep AI-driven analytics, automated workflows, and self-service support empower quicker decisions and reduce manual work, enhancing overall productivity.

Robust reporting and analytics capabilities that deliver real-time, comprehensive insights are essential for making informed, data-driven decisions and monitoring performance closely.

Security and collaboration depend on precise role-based access control. Ensure any alternative provides detailed user role management and access restrictions to safeguard data while promoting teamwork.

Direct alignment between customer support and development workflows is critical. Solutions that enable linking customer feedback directly to development tasks foster continuous product improvement and elevate customer satisfaction.

Scalability and mobile accessibility also play a key role. The ideal platform should grow with your organization and support users on mobile devices without compromising functionality.

For those interested in related operational improvements, exploring options like a payroll company for small business can provide additional efficiencies and insights valuable to overall organizational management.

Frequently Asked Questions about DevRev

What are the most popular alternatives to DevRev?

The leading competitors to DevRev include Zendesk, Intercom, Freshdesk, Jira Service Management, and Zoho Desk. These platforms are widely recognized for their customer support and help desk capabilities.

Are there free alternatives available to DevRev?

Yes, several options such as TOPdesk, BOSSDesk, SurveyMonkey, Clio, Salesforce Sales Cloud, Pipedrive, Apptivo, and Mokapen provide free plans or trial periods that cover customer management and help desk functions.

How do DevRev alternatives differ in industry specialization?

Many alternatives target specific industries: Creatio emphasizes no-code CRM and workflow automation, Marble focuses on retail analytics, and Floworks delivers AI-driven sales automation. This variety helps users select software tailored to their sector’s unique demands.

Do DevRev alternatives support multi-channel customer service?

Indeed, top alternatives like Zendesk and Intercom enable customer support across multiple channels including email, chat, phone, social media, and mobile platforms, offering broad engagement methods.

Which DevRev alternatives offer advanced AI features for customer support?

Platforms such as Zendesk, Intercom (notably its Fin AI agent), and Freshdesk integrate sophisticated AI capabilities that facilitate automated replies, workflow automation, and smart ticket routing.

Are integrations with other business applications common among these alternatives?

Yes, many alternatives including Tray.ai, ClickUp, and Zendesk provide extensive integration options with CRM, project management, and analytics tools, enhancing workflow efficiency.

What types of organizations typically use DevRev alternatives?

These alternatives serve a broad range of organizations, from startups to large enterprises, across industries like technology, retail, SaaS, legal, and sales management.

Do DevRev alternatives offer mobile platform support?

Popular choices such as Zendesk, Intercom, and Freshdesk support mobile devices, allowing teams to handle customer interactions remotely and on the move.

Is migrating from DevRev to its alternatives straightforward?

Most major alternatives offer migration assistance through tools, documentation, and support teams to facilitate a smooth transition, though complexity can vary depending on data volume and connected integrations.

How is the customer support quality of DevRev alternatives?

Alternatives like Zendesk, Intercom, and Freshdesk consistently earn high marks for customer support, usability, and reliability according to user reviews on platforms such as G2 and GetApp.

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