InvGate Review 2025: Pricing, Features, Pros & Cons, Ratings & More

InvGate is a provider of dynamic no-code IT Service Management (ITSM) and IT Asset Management (ITAM) solutions designed to simplify IT operations and empower businesses of all sizes. The platform allows organizations to autonomously manage and adapt their IT systems as they scale, eliminating the need for complex coding, expensive consultants, and lengthy implementation processes. By offering a flexible and user-friendly interface, InvGate helps IT teams efficiently manage service tickets, automate workflows, and maintain accurate IT inventory, ultimately driving productivity and improving overall operational efficiency.

Many InvGate reviews have praised its ITSM platform, which streamlines help desk operations through automation and intelligent features. The platform provides an automated help desk ticketing solution, ensuring that requests are efficiently routed and tracked. Advanced dashboards offer real-time insights into key performance indicators, while built-in Service Level Agreements (SLAs) help maintain service quality. AI-powered capabilities further enhance service delivery by automating routine tasks and providing intelligent suggestions. Furthermore, InvGate extends beyond traditional ITSM with Enterprise Service Management (ESM) capabilities, enabling the centralization and optimization of operations across various business functions beyond IT, such as HR, facilities, and finance.

InvGate's ITAM solution provides a unified and comprehensive view of an organization's IT assets. This includes hardware, software, virtual machines, cloud instances, and other IT resources. The platform enables efficient device tracking, detailed software license management, and the creation of a robust Configuration Management Database (CMDB). Automated software deployment across multiple devices and automated financial and compliance reporting simplify IT management and ensure adherence to industry regulations. By providing real-time insights into asset lifecycles, dependencies, and utilization, the ITAM solution empowers organizations to make better-informed decisions and develop more effective asset management strategies.  

InvGate has established a strong reputation across various industries, earning the trust of leading global organizations. The company also provides valuable resources, such as its product videos and IT podcast. 

What's new in InvGate?

This InvGate review notes that the company has rolled out several exciting updates designed to enhance its service management and asset management solutions. Key highlights include:

• AI-Powered Virtual Agent: The Virtual Agent for Microsoft Teams has been upgraded to deliver AI-generated responses when it cannot find relevant knowledge articles, enhancing user interaction and support before a ticket is even created. This improvement represents a major step in leveraging AI to streamline service delivery. 
• Revamped Dashboard: The InvGate Service Management dashboard has been redesigned with a fresh, modern look, incorporating new drill-down tables and full-screen visualization options. These updates improve data accessibility, customization, and allow users to monitor and track key metrics with greater efficiency. 
• Enhanced Asset Management Features: InvGate Asset Management now offers integration with Azure GCC-High, meeting the specific needs of US government agencies with stringent security requirements. The latest version also introduces granular visibility rules for software deployment, giving administrators enhanced control over user privileges. 
• Support for OAuth 2.0: With Google phasing out Basic Authentication, InvGate Asset Management has adopted OAuth 2.0 for secure email functionality. This update ensures that users relying on Google’s outgoing email services can continue to enjoy seamless and secure communication.

What sets InvGate apart?

InvGate offers a flexible, scalable, and cost-effective solution for IT service management and asset management, with a strong emphasis on no-code customization and AI-powered features. However, businesses should consider potential limitations in mobile functionality, complex customizations, and support availability before adopting the platform. Despite these cons, this InvGate review acknowledges that the app is a strong contender for companies looking for an affordable, intuitive, and dynamic solution to streamline their IT operations.

How can businesses ensure successful implementation of InvGate?

A successful InvGate implementation requires a structured approach focused on planning, engagement, and continuous improvement. Before implementation, clearly define objectives and expectations, identifying specific problems to solve and setting measurable success criteria. Early involvement of key stakeholders, including IT teams, service desk managers, and department heads, is crucial for ensuring buy-in and aligning the platform with organizational needs. Customizing InvGate's no-code features, such as workflows, ticket forms, and SLAs, ensures the platform fits existing processes and terminology, promoting user adoption.

This InvGate review underscores the importance of comprehensive training for all users, from IT staff to end-users. It is essential for a smooth transition and should cover both basic and advanced features, utilizing the platform's support resources like user manuals and webinars. Careful planning for integration with existing systems, such as CRM and ERP tools, is vital to prevent disruptions and ensure seamless data flow. A robust change management plan, including clear communication and user support, will help address any initial concerns and facilitate adoption.

Post-implementation, continuous monitoring of performance metrics, such as ticket resolution time and asset management accuracy, and gathering user feedback are vital for identifying areas for optimization. Over time, leveraging InvGate's AI and automation capabilities can further streamline operations and improve efficiency. Finally, regular evaluation of the platform's performance and scalability ensures it continues to meet evolving business needs.

This InvGate review observes that the company offers three plans each for its service management and asset management platforms, accounting for the business size of potential users. The InvGate pricing assigns rates per agent or node so organizations can pay exactly for what they need. The company also offers custom quote-based plans for large enterprises. Moreover, interested parties can avail of the 30-day free trial. 

The InvGate pricing plans are as follows: 

InvGate Service Management Platform

Starter - $17/agent/month, $999 billed annually

• 5 Agents
• Simple configuration
• Free and Unlimited End Users
• Free and Unlimited Approvers & Watchers
• Ticket Management
• Knowledge Base
• Self-Service Portal
• Reports and Analytics
• Service Level Management and SLAs
• Multi-Department Support
• Approval Management
• Automation
• Gamification

Pro - $40/agent/month, billed annually

• 6-50 Agents
• Everything in Starter
• Workflow Designer
• Custom Domain with SSL
• ESM Templates
• InvGate API
• Customer Success Manager
• Onboarding and Training

Enterprise - By Quotation

• Unlimited Agents
• Cloud or On-premise
• Everything in Pro
• Concurrent Seats
• Multiple SAML Support
• End-user Onboarding and Training
• Extended Network Restrictions
• VPN Connection
• Custom SMTP Server

InvGate Asset Management Platform

Starter - $0.21/node/month, $1,250 billed annually

• 500 nodes
• Free and unlimited users
• Extensive Data Sources
• Unified Inventory
• Software Normalization
• IT Security Compliance
• User and Location Management
• Asset Lifecycle Administration
• Smart Tags
• AI Hub

Pro - $0.38/node/month, billed annually

• 501-10.000 nodes
• Everything in Starter
• SSO Integration
• Software Metering
• Custom Dashboards
• Licensing Contract Management
• Automation
• Software and Configuration Deployment
• InvGate Connector

Enterprise - By Quotation

• Unlimited Notes
• Cloud or On-premise
• Everything on Pro
• Custom Domain with SSL
• End-user Onboarding and Training
• Extended Network Restrictions
• VPN Connection
• Extended Access Control
• Extended API Limits

• No-Code Customization: This InvGate review praises the system’s no-code customization, which makes it easy for users to modify workflows and processes to suit their needs without requiring technical skills. 
• Complete ITSM Solution: The platform delivers a full range of IT Service Management features, such as ticketing, workflow automation, SLA tracking, and advanced reporting, allowing teams to improve operational efficiency. 
• Integrated IT Asset Management: InvGate provides a single platform to manage IT assets, including device ownership, software licenses, and configuration data, enhancing asset lifecycle management and compliance. 
• AI-Powered Automation: By integrating AI, InvGate automates key tasks such as ticket categorization, routing, and prioritization, reducing manual effort and accelerating response times. 
• Scalability and Flexibility: Whether you're managing a small team or a large organization, InvGate can scale to meet your needs. The platform supports both cloud and on-premise deployments, offering flexibility. 
• Cost-Effective: InvGate is typically more affordable than traditional ITSM solutions, especially due to its no-code customization and elimination of expensive consulting fees. 
• Notable Usability: InvGate is easy to implement and use thanks to its intuitive interface, helping teams get started quickly with minimal training. 
• Smooth Integrations: InvGate links up seamlessly with popular third-party systems like collaboration, CRM, and ERP tools. These InvGate integrations make it easy to centralize operations and improve data consistency. 
• Detailed Reporting and Analytics: The platform’s reporting tools and dashboards provide valuable insights, enabling businesses to monitor performance, identify trends, and gather insights.

• Learning Curve for Advanced Features: Although InvGate is designed for ease of use, a learning curve may exist when utilizing its more advanced functionalities. Additional training or exploration of resources may be beneficial for full utilization. 
• Limitations with Highly Specialized Customizations: While InvGate's no-code approach offers significant customization, organizations with exceptionally complex or unique business processes may require more advanced configuration or consultation with technical experts. 
• Potential Need for Supplemental Reporting Tools: InvGate provides a range of reporting options; however, organizations requiring extensive data analysis or highly customized reports may find it necessary to supplement with dedicated reporting tools.

This InvGate review highlights that the company's two platforms offer an abundance of functionalities to users that can positively influence operational efficiency and support workflows. Besides its customization and ticket management features, the application leverages AI to boost operational intelligence and reduce errors. The key InvGate features include the following: 

• No-Code Customization: InvGate allows users to customize the platform without requiring any coding knowledge. This feature enables organizations to adapt the system to their specific needs, simplifying workflows, processes, and user interfaces to match their business requirements. 
• Dynamic Ticket Management: InvGate's ticketing system helps IT teams efficiently track, manage, and resolve service requests. It includes automated ticket routing, prioritization, and escalation to ensure timely responses. The system also supports advanced dashboards for monitoring ticket progress and identifying bottlenecks. 
• Automated Workflows: The platform includes no-code workflow automation tools that streamline even the most complex processes. These workflows can automate tasks like approvals, escalations, and notifications, reducing manual intervention and improving response times. 
• AI-Driven Features: InvGate incorporates AI capabilities to optimize service delivery, such as smart ticket classification, predictive analytics, and virtual assistants. These AI tools help improve decision-making, reduce human error, and enhance the efficiency of service management operations. 
• IT Asset Management (ITAM): InvGate provides a unified view of an organization’s IT assets, enabling teams to track and manage hardware, software licenses, and other assets effectively. The platform supports IT asset lifecycle governance, including software deployment, configuration management, and compliance reporting. 
• Configuration Management Database: The CMDB feature allows users to map and visualize their IT inventory and understand asset dependencies. This is crucial for tracking relationships between assets, managing changes, and identifying potential risks that could impact IT operations. The platform also has a task management solution that boosts team efficiency.
• Software Deployment: InvGate supports batch software installation, configuration, and updates across multiple devices. This feature simplifies the management of software across an organization, ensuring that devices remain up-to-date and compliant with organizational standards. 
• Audits and Compliance: InvGate automates the generation of financial and compliance reports, making it easier for organizations to track asset usage and ensure they meet legal or regulatory requirements. This is especially important for sectors like finance and healthcare that need to maintain strict compliance. 
• Service Management Dashboards and Analytics: InvGate provides advanced analytics and dashboards that give IT managers real-time insights into service performance, asset utilization, and operational efficiency. These data-driven insights enable better decision-making and help teams identify areas for improvement.
• Multilingual and Multinational Support: The platform supports multiple languages and is capable of managing operations across different geographic regions. This makes InvGate a suitable solution for global organizations with diverse teams and international operations. 
• Mobile Access: InvGate offers mobile-friendly interfaces, enabling IT support teams to access and manage tickets, assets, and workflows from anywhere. This mobile access helps teams stay productive, even when they are on the go. 
• Seamless Integrations: InvGate integrates with a wide range of third-party tools and platforms, enabling organizations to connect their ITSM and ITAM systems with other enterprise applications. These integrations help streamline workflows and enhance overall efficiency. 
• Customer Support and Training: InvGate offers robust customer support services, including dedicated account managers, training resources, and a community-driven knowledge base to ensure users get the most out of the platform.

• Ease of Use with No-Code Customization: InvGate’s no-code interface simplifies configuration and customization, making it accessible to non-technical users. This reduces reliance on specialized IT resources and accelerates system adaptation to specific organizational requirements, saving time and resources. 
• Enhanced Automation and Efficiency: This InvGate review lauds the platform for automating core IT processes such as ticket management, workflows, and reporting, minimizing manual intervention and accelerating response times. The increased efficiency allows IT teams to prioritize strategic projects and optimize resource allocation. AI capabilities further enhance service delivery by improving issue resolution and enhancing data analysis for better decision-making. 
• Comprehensive IT Asset Management: InvGate’s ITAM capabilities provide a centralized view of all IT assets, including hardware, software licenses, and configuration items. This unified view streamlines asset tracking, simplifies software deployments and lifecycle management, and ensures compliance with regulations. Automated audits and reports provide improved financial oversight, helping organizations optimize IT spending and avoid unnecessary costs.

InvGate is used by a wide variety of business types across different industries, thanks to its flexibility, scalability, and adaptability to different organizational needs. Some of the key business types that this InvGate review has noted include the following:

• Corporate Enterprises: Large organizations, such as multinational corporations and businesses with complex IT systems, utilize InvGate to streamline their IT service management and asset management processes. Companies like KPMG, Toyota, and Price Waterhouse Coopers benefit from InvGate's ability to handle large-scale operations and multiple departments with ease. 
• Government and Defense: Public sector organizations, including government agencies and defense departments, use InvGate to manage their IT infrastructure and services effectively. The U.S. Army, for example, relies on InvGate to improve operational efficiency and maintain compliance with regulations. 
• Education Institutions: Educational organizations, such as schools and universities, leverage InvGate's no-code customization to create a tailored IT service management system that meets the unique needs of the education sector. Examples include Harmony Public Schools, which uses InvGate to adapt its system for educational purposes. 
• Financial Services: Banks and financial institutions, including Peoples Bank, use InvGate to centralize their IT service desk operations and ensure compliance with industry standards. InvGate's ability to automate processes and maintain service quality across multiple teams makes it ideal for the fast-paced financial sector. 
• Healthcare: Healthcare organizations use InvGate to track IT assets, manage service requests, and maintain compliance with regulations such as HIPAA. This is especially important for organizations managing sensitive patient data and IT systems that require tight security controls. 
• Retail and Consumer Goods: Retailers, like Farmacity, rely on InvGate to manage their IT assets across locations and streamline service management to support their customer service operations. InvGate helps retail businesses reduce downtime and improve the efficiency of IT support. 
• Manufacturing and Aerospace: Companies in the manufacturing and aerospace industries, like Collins Aerospace, use InvGate to ensure their IT infrastructure is efficiently managed and well-integrated with operational systems. This helps improve productivity and maintain consistency across complex production systems. 
• Technology and IT Providers: Technology companies, including those in IT support and consulting, use InvGate to enhance service delivery, manage client assets, and optimize internal processes. InvGate’s automation and flexibility make it a suitable solution for IT-centric businesses looking to improve their service management.