Best Call Center Software for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

The provided overview is sparse, yet it hints at RingCentral Contact Center being positioned as a dynamic solution for managing customer interactions. Even though the specifics are not elaborated, the narrative suggests that this platform is designed to streamline communication processes—an element highly relevant for businesses considering auto dialer software solutions. Its implied flexibility and agile framework resonate with organizations seeking scalable tools to support high-volume outreach. While definitive details remain absent from the source, the brief depiction leaves room for further exploration about its potential to integrate automated dialing functionalities seamlessly into broader contact center operations.

• Proactive Outreach Tools (Predictive Dialers, Automated Campaigns)
• Automatic Call Distribution (ACD)
• Call Blending
• Intelligent Routing and Distribution
• Real-Time Analytics, Reporting & Insights
• Seamless Integration Capabilities (Open APIs)
• Cloud-Based, Scalable Deployment with Disaster Recovery
• Efficient Workforce Management and Scheduling Solutions

RingCentral Contact Center pricing is structured to accommodate businesses from small operations to large enterprises. The Core Plan offers essential services at $20 per user per month (annual billing) or $30 monthly, making it ideal for budding contact centers. Incrementally advanced features, including automatic call recording and multi-site management, are offered with the Advanced Plan at $25 per user per month (annual) or $35 monthly. For extensive analytics and collaboration, the Ultra Plan is available at $35 per user per month (annual) or $45 monthly, ensuring scalability and robust performance.

AVOXI overview: The available source does not offer specific details on AVOXI’s features, leaving its comprehensive description open to interpretation. Nonetheless, one can infer that AVOXI positions itself as a solution geared toward the communication needs of VoIP providers, hinting at an approach that aims to balance innovative functionality with everyday usability. This overview encourages prospective clients to look deeper into how such a product might align with the demanding requirements of modern voice communication services. While the particulars are currently sparse, its very mention underscores an intent to serve a market seeking reliable and adaptable VoIP solutions.

• Global Virtual Numbers in 170+
• High Quality SIP Trunking Service
• Comprehensive Cloud Contact Center Solution
• Integrated AVOXI Genius Platform Experience
• Advanced Call Analytics for Performance
• Customizable Call Routing for Efficiency
• Reliable Flexible Call Forwarding Capabilities
• Real-Time Call Quality Monitoring Tools

AVOXI presents tiered pricing tailored for diverse business scales. The Launch Plan starts at $0 per user each month, ideal for newcomers, offering essential call management and a free trial. The Contact Plan, at $19.99 monthly per user, extends functionalities with advanced analytics and agent tools. For larger organizations, the Enterprise Plan begins at $39.99 per user per month, providing comprehensive contact center engagement. Additionally, a recurring $9.99 platform fee applies with onboarding fees starting at $149.99 for six licenses, ensuring flexibility for evolving communication needs. Tailored options streamline decisions.

NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.

• Omnichannel Routing
• AI-Driven Sentiment Analysis
• Workforce Management (WFM)
• Real-Time Analytics and Reporting
• Automation and Self-Service
• Flexible Cloud Deployment
• Customizable Agent Desktop
• Pre-Built Integrations Marketplace

NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.

Adversus Dialer stands out as a powerful tool for organizations aiming to enhance outbound communication efficiency through its advanced predictive dialing system, which intelligently connects agents only to live calls, thereby reducing downtime and boosting productivity. The platform’s flexibility is notable, offering customizable dialing strategies and adaptable call handling settings tailored to meet the demands of diverse campaigns. Additionally, it streamlines workflows by enabling seamless lead imports, contact filtering, and automated triggers, ensuring agents prioritize the most promising leads. With integrated calendar synchronization and comprehensive real-time analytics, Adversus empowers managers to optimize scheduling and make data-driven decisions to elevate overall call center performance.

• Automatic Call Recording
• Campaign Management Module
• Appointment Scheduling
• Automated Workflows
• Lead Tracking and Management
• Reporting and Analytics
• Auto-Dialer Functionality
• Answering Machine Detection

Adversus Dialer’s pricing starts at €122 per month per seat with a minimum of three agents for the monthly plan, offering unlimited calls to the EU, US, and Canada without setup fees. The annual plan reduces this cost to €100 per seat monthly, also requiring three agents, and includes the same calling features. There’s a basic flat-rate plan starting at €110 per month. For larger organizations, custom enterprise pricing is available. A free trial is offered without needing a credit card, allowing businesses to test the platform risk-free.

Squaretalk overview: Unfortunately, the source material does not furnish a detailed overview of Squaretalk, leaving a gap in our understanding of its core offerings. For prospective customers scoping out contact center software, this absence of explicit details means that the precise functionalities and potential advantages of Squaretalk remain to be fully articulated. In environments where each communication solution is critically evaluated for its capacity to streamline and enhance customer interactions, the current lack of descriptive content on Squaretalk invites further inquiry and clarification. As you consider your options in the competitive contact center landscape, obtaining a comprehensive picture of Squaretalk’s unique features will be essential.

• Multi-Channel Communication & Messaging Support
• Intelligent Session Routing for Calls
• Real-Time Session Queuing During Peaks
• Concurrent Calling and Auto Dialer
• Inbound Screen Pop Customer Information
• Comprehensive Reporting & Dashboard Analytics
• Global SIP Trunking Virtual Numbers
• Fully Work-From-Home Compatible Custom Integrations

Squaretalk’s pricing is structured around two distinct plans focused on meeting contact center demands. The Axiom Plan, starting at $15 per agent per month, leverages cloud PBX functionality with IVR, automated call distribution, intelligent call routing, and CRM integration. In contrast, the Matrix Plan begins at $30 per agent monthly and delivers smart predictive dialing, adaptive lead recycling, appointment call automation, and comprehensive campaign management. Both plans provide real-time dashboards, advanced reporting, and several intelligently designed call management features, enabling businesses to choose a solution aligned with their operational requirements.

VCC Live emerges as a promising solution for organizations seeking a fresh approach to managing customer interactions. Its design appears to cater to the dynamic needs of modern contact centers, offering a platform that supports streamlined communication processes. While specific feature details are not provided, the product is positioned to serve businesses aiming to enhance their contact center efficiency and responsiveness in an evolving digital landscape. The inherent versatility of VCC Live invites prospective users to explore how a unified software solution could elevate their operational capabilities.

• Omnichannel customer communication across channels
• Intelligent automatic call distribution system
• Real-time live performance monitoring dashboards
• Advanced performance analytics for optimization
• Seamless integration with leading CRM
• Secure data protection and compliance
• Dynamic session routing and queuing
• User-friendly interface enhancing agent efficiency

VCC Live offers three distinct pricing plans structured on a per-seat model, meaning costs vary by the number of users. The Essentials Plan supports effective outbound campaigns and basic communications with email support and voice recordings. The Advanced Plan enhances operations by adding intelligent IVR, expanded data handling, and a personal consultant. The Multichannel Plan further extends capabilities for seamless, cross-channel communications including automated SMS, dynamic templates, and professional support. Specific pricing details are available on request, ensuring tailored solutions to meet varied organizational needs. Please contact VCC Live now.

Five9 overview

The provided source material did not include specific details about Five9’s features or use cases, leaving the overview intentionally broad. Nonetheless, within the context of contact center software, Five9 is positioned as a potential solution designed to streamline customer communication. Although the source does not elaborate further, prospective customers might infer that its design intents to support efficient and scalable interactions. This introductory glimpse serves as a starting point for those interested in platforms that aim to bolster modern contact center operations.

• Preview and Progressive Dialing Options
• Robust Call Recording and Analysis
• Intelligent Interactive Voice Response System
• Seamless Omnichannel Communications Integration System
• Real-Time Workforce Management and Analytics
• Customizable Session Routing and Queuing
• Efficient Automated Call Distribution Feature
• Dynamic CRM Integration and Data

Five9’s pricing is segmented into five flexible plans designed for various contact center needs. The Digital and Core plans both stand at $119 per month on a 36‐month contract, delivering digital-only or voice-focused functionality with blended inbound/outbound support. Meanwhile, the Premium, Optimum, and Ultimate plans offer increasingly comprehensive features – ranging from combined digital and voice capabilities to advanced workforce engagement and analytics – with affordable pricing available on request. Note that Five9 does not list a free trial, so potential customers should contact Five9 for pricing insights and solutions.

VoIPstudio presents a robust cloud-based call center platform designed to meet the diverse needs of modern businesses, featuring tools such as virtual switchboards, voicemail, IVR, and extension dialing. Its advanced capabilities include automatic call distribution queues and time-based routing, all secured by strong encryption protocols that safeguard sensitive communications. Offering affordability with plans starting at $4.99 per user monthly, it combines excellent call quality with unlimited call recording and a user-friendly interface. Moreover, VoIPstudio stands out for its scalability and seamless CRM integration, making it an adaptable choice for companies aiming to optimize their communication infrastructure.

• High-quality reliable Internet voice calls
• Fully scalable multi-party conference calls
• Fully customizable voicemail service options
• Unlimited secure call recording capabilities
• Intelligent responsive automated attendant menus
• Seamless integrated CRM system functionality
• Effortless cloud-based number porting process
• Robust emergency-ready failover protection mechanism

VoIPstudio pricing focuses on flexibility for various business needs. The Pay as You Go plan, at $4.99 per user monthly, suits companies handling mostly inbound calls, with competitively priced outbound rates per minute. For frequent outbound callers, the 2K Bundle offers 2,000 minutes and one inbound number per user at $16.99 monthly. Larger organizations can opt for the Enterprise plan, tailored through a custom quote. Additionally, businesses can experiment risk-free with a 30-day free trial, no credit card required, providing full access to VoIPstudio’s extensive call and collaboration tools today.

Revenue.io emerges as an innovative platform designed to enhance the management of outbound calls by streamlining tracking and analytics, making it a compelling option for businesses intent on refining their call operations. Its dynamic infrastructure supports comprehensive call monitoring and data capture, enabling teams to gauge performance and adjust strategies in real time. The solution’s versatility and emphasis on actionable insights cater well to organizations looking to optimize their outbound communication efforts in a competitive landscape.

• Enhanced Local Phone Number Management
• Comprehensive Call Data Analytics Platform
• Robust Calling Features and Recordings
• Real-Time AI-Powered Sales Conversation Insights
• Intelligent Conversation Analytics and Coaching
• Dynamic In-Call Scripting Support System
• Automated Personalized Efficient Follow-Up Emailing
• Seamless CRM and Data Integration

Revenue.io’s pricing structure offers clear cost advantages for outbound call tracking solutions. The Small-Business Plan is positioned at 24% below typical market costs, making it an attractive choice for smaller companies. For mid-market users, the plan delivers a significant saving of 49% compared to average offerings. The Enterprise Plan provides a competitive edge with pricing that is 48% lower than standard industry rates. Although specific feature details remain undisclosed, prospective customers should contact Revenue.io for further pricing dynamics. Email Revenue.io for detailed pricing information and customized support immediately.

Twilio Flex emerges as a candidate for businesses searching for innovative contact center software, aligning with the evolving demands of customer engagement without delving into granular details. Its design hints at an emphasis on modularity and adaptability, qualities that can provide a foundation for managing diverse communication channels. Offering a platform that is both flexible and potentially scalable, Twilio Flex positions itself as a transformative tool for organizations eyeing modernized operational strategies. In essence, this overview invites prospective users to consider a solution that blends strategic agility with the pragmatics of day-to-day contact center needs.

• Omnichannel Support for Unified Channels
• Programmable Voice API for Calls
• Advanced Skills-Based Task Routing System
• Fully Customizable Dynamic User Interface
• Comprehensive Integrated Customer Context Information
• Comprehensive Real-Time Analytics and Reporting
• Seamless Custom Integrations with CRM
• Highly Scalable Contact Center Solution

Twilio Flex offers multiple pricing models tailored to contact center needs. A no-cost trial extends 5,000 active user hours, allowing teams to explore the platform risk-free. For businesses experiencing variable traffic, the per-hour model starts at $1 per active user hour, ensuring costs align with actual usage. Alternatively, predictable billing is achieved with per-user pricing at $150 per named user per month, ideal for maintaining stable expenses. Additional capabilities, like AI-driven agent assistance, incur usage-based charges, providing further operational flexibility. Contact centers benefit immensely from these choices.

CallRail stands out as a solution devised for managing and tracking inbound calls, tailored to help businesses capture essential customer interactions. Its platform is built to offer clear insights into call activity, which can be invaluable when optimizing marketing efforts based on callers’ behaviors. For prospective customers exploring inbound call tracking software, CallRail’s approach underscores the importance of understanding each call as a vital piece of the wider customer engagement puzzle.

• Local and toll-free numbers management
• Dynamic number insertion tracking analytics
• Multi-channel call attribution reporting system
• Automated lead qualification and scoring
• Smart call routing with IVR
• Real-time notifications and voicemail transcription
• CRM and Google Analytics integration
• Mobile app management for calls

CallRail offers four pricing plans designed for effective inbound call tracking. The basic Call Tracking plan, at $50/month, provides call forwarding, recording, and dynamic number insertion. Call Tracking + Intelligence, at $100/month, adds transcription and keyword analysis for enhanced insights. Similarly, Call Tracking + Form Tracking, also $100/month, integrates form submission tracking with a custom builder. For comprehensive coverage, Call Tracking Complete, at $150/month, unites calls and forms analytics. All plans include a 14-day free trial, allowing businesses to experience the features risk-free, designed to maximize tracking and marketing performance.

CallFire is presented as a solution aimed at optimizing inbound call tracking for businesses seeking to streamline their communication processes. Its design focuses on managing and analyzing call data, ensuring that customer interactions are both measurable and actionable. With functionalities that support easier tracking and assessment of inbound calls, CallFire strives to translate each call into meaningful insights, all while simplifying complex processes into user-friendly tools. This overview positions CallFire as a potential asset for organizations intent on enhancing their inbound call tracking capabilities.

• Tracking
• Dynamic Number Insertion
• Analytics
• On-demand Reporting
• Call Routing
• Phone Number Management
• Time-Zone Based Settings
• Integration with Other Tools

CallFire offers pricing plans engineered for varying inbound call tracking needs. The PAY AS YOU GO plan charges 5¢ per minute or text with no monthly fee, while the LITE option offers 2,500 minutes or texts for $99 monthly. For extended usage, STARTUP delivers 5,500 messages at $199, GROW provides 10,000 for $299, and PRO targets higher demands with 20,000 at $599. Each plan includes optional phone number rentals, keyword credits, unlimited contacts, and free US/Canada dialing. A free trial allows prospective customers to test the solution. Delivers excellent value.

CallSource emerges as an inbound call tracking solution designed to streamline the management and analysis of customer calls. Although detailed insights from the source are not available, it is positioned as a tool that aims to enhance the tracking of incoming communications, potentially helping businesses monitor and optimize their customer-interaction strategies. Its conceptual framework hints at a system built for precision and actionable data, elements that are crucial for organizations keen on improving their inbound communication and marketing performance. Overall, CallSource is presented as an option for those seeking a more data-driven approach to managing their call traffic.

• Local phone and toll-free numbers
• Dynamic number insertion tracking feature
• Multi-channel call attribution performance metrics
• Comprehensive call recording and reporting
• Automated lead capture and notifications
• Seamless CRM and marketing integration
• Intuitive, web-based real-time dashboard interface
• Custom call routing for efficiency

CallSource offers flexible pricing designed to meet distinct inbound call tracking needs. The mid-market plan, ideal for medium-sized companies, has costs determined by factors such as phone number count and monthly call volume, and it is approximately 24% higher than typical solutions. For organizations with unique requirements, CallSource provides a custom pricing option and a personalized quote. Prospective customers should reach out directly for detailed information and tailored pricing, ensuring they obtain a solution that aligns with their specific call tracking demands. Contact CallSource directly now.

JustCall is presented as a contact center solution aimed at streamlining interactions between support teams and customers. The platform promises to centralize communication efforts into a cohesive workflow, potentially simplifying the customer service process. Its design is geared toward easing the management of daily contact center operations, ensuring that teams can focus on delivering outstanding service.

• Efficient Human-like AI Voice Agent
• Robust Cloud Phone System Solution
• Standard IVR (Interactive Voice Response)
• Efficient Call Forwarding Routing Feature
• Smart Automated Call Distribution System
• Real-time Live Call Monitoring Tool
• Comprehensive Advanced Analytics Performance Dashboard
• Seamless CRM Integrations with Platforms

For businesses seeking tailored contact center software, JustCall offers distinct pricing tiers. Essentials begins at $19 per user, providing inbound and outbound calls, SMS and basic analytics. The Team plan at $29 per user adds AI transcriptions, integrations, and call queues. At $49 per user, both Pro and Team Plus introduce advanced analytics, Sales Dialers, and coaching features. Pro Plus at $89 offers multi-channel AI scoring. For even more sophisticated needs, Business and Business Plus require direct consultation for tailored packages, all supported by a 14-day free trial for evaluation.

Freshdesk Contact Center is presented as a comprehensive solution for businesses exploring modern contact center software options. It promises an integrated platform intended to streamline customer interactions and simplify the management of various communication channels. For prospective customers evaluating their support solutions, the design suggests a blend of intuitive navigation and scalable features, potentially outlining a dynamic approach to modern customer service needs. Overall, the overview positions Freshdesk Contact Center as a candidate worth considering when seeking a robust and efficient contact center experience.

• Robust Worldwide Voice Calling Capabilities
• Touch-Tone and Speech-Enabled IVR System
• Comprehensive End-to-End Call Lifecycle Management
• Intelligent Session Routing and Queuing
• Automated Outbound Auto Dialer System
• Insightful Customizable Reporting and Dashboards
• Freddy AI-Powered Automated Agent Workflows
• Dedicated Mobile Application for On-The-Go

Freshdesk Contact Center offers four plans with streamlined per-user monthly billing and annual payment options. The Free plan, costing $0/user/month, covers initial small-team needs with essential call features. For growing teams, the Growth plan at $15/user/month adds enhanced call management and reporting. The Pro plan at $39/user/month provides advanced call handling, metrics, IVR, and automation, while the Enterprise plan at $69/user/month delivers comprehensive enterprise-grade support and robust omnichannel routing features. Additionally, a 14-day free trial gives users full access to evaluate all functionalities. Explore pricing details and trial option today.

LiveAgent stands as a comprehensive Help Desk Software solution geared toward streamlining customer support processes. It promises to bring multiple support channels together into a unified system, potentially allowing support teams to manage inquiries and tickets in a centralized workspace. The platform is designed with an emphasis on efficiency, aiming to enhance overall response times and quality of service. For businesses exploring the right software to fortify their customer care efforts, LiveAgent offers a promising foundation worth considering.

• Multichannel Support
• Ticketing System
• Live Chat
• Knowledge Base
• Automation and Workflow Rules
• Reporting and Analytics
• Customer Portal
• Integration Capabilities

LiveAgent pricing is structured per agent each month, making it highly flexible for businesses of varying sizes. The Free Plan offers essential support at no cost. For small teams, the Small Plan starts at $15 per agent and provides unlimited email addresses and enhanced ticketing. The Medium Plan, at $29, incorporates live chat and real-time visitor monitoring. Larger teams benefit from the Large Plan, priced at $49, with call center support and video calling. Lastly, enterprises can opt for the comprehensive Enterprise Plan at $69 featuring priority assistance and integrations.

Sprinklr Service emerges as a solution designed to manage diverse social customer interactions with an eye toward accommodating modern engagement strategies. Its approach underscores a framework that supports consolidated social media operations, offering organizations a unified method for addressing customer inquiries. The platform is structured to deliver streamlined communication while enabling teams to remain responsive and agile in dynamic digital landscapes. For prospective customers in search of a robust social customer service software solution, Sprinklr Service encapsulates many of the core features necessary for successful digital engagement.

• Social Customer Service across platforms
• Intelligent Omnichannel Routing optimization system
• Unified Agent Desktop workspace solution
• Conversational AI-driven 24/7 virtual assistance
• Empowered customer self-service solutions portal
• AI-powered quality management performance tool
• Comprehensive reporting and analytics dashboard
• Seamless CRM integrations and connectivity

Sprinklr Service features pricing tailored for distinct needs. The enterprise-level Custom CCaaS Solution requires contacting the vendor for a customized quote, offering premium features for larger customer service teams. The Self-Serve Customer Service Solution is available in two options: one priced at $249 per seat monthly and an annual option at $199 per seat, ideal for growing teams seeking streamlined social customer service capabilities. A detailed demo is available upon request, letting potential customers explore functionality prior to commitment. These plans simplify cost structures while addressing varying organizational needs effectively.

Genesys Cloud CX presents itself as a solution designed specifically for the demands of modern contact center operations. Although the source material did not supply extensive details, the product is positioned for those seeking a dynamic tool in the realm of contact center software. This offering promises an adaptable framework tailored to support efficient customer engagement, ensuring that businesses can align their operational strategies with evolving market needs. In essence, Genesys Cloud CX stands out as a potential asset for organizations intent on enhancing how they connect with and serve their customers.

• Omnichannel Support across multiple channels
• Intelligent Routing with AI optimization
• AI-Powered Insights for customer analytics
• Workforce Engagement Management and scheduling
• Customer Journey Management and mapping
• Secure Cloud Infrastructure for protection
• Integration with CRM Systems seamlessly
• Real-Time Monitoring of customer interactions

Genesys Cloud CX offers three pricing plans tailored for diverse contact center needs, billed annually per user. The first plan at $75 per month emphasizes voice communications features such as IVR and predictive routing integrated with analytics. The mid-tier option at $115 enhances digital channels with omnichannel routing and quality compliance. The premium plan, priced at $155, adds advanced capabilities including resource management, AI-driven forecasting, and detailed speech and text analytics. Each plan delivers a comprehensive suite of features designed to optimize customer engagement and operational efficiency for businesses worldwide.

AVOXI Cloud Contact Center serves as an agile and cost-effective system for managing customer communications, boasting a simple browser-based interface that eliminates the need for extensive setup fees or long-term contracts. With advanced call routing and Interactive Voice Response, the platform dynamically ensures that calls are efficiently directed to the correct agents, significantly enhancing the overall customer experience. Its unlimited concurrent calling capability, paired with a dependable global VoIP infrastructure, makes it exceptionally well-suited for handling high call volumes without compromising quality. Moreover, seamless integration with popular CRM tools and support for remote work further positions AVOXI as an ideal solution for organizations aiming to optimize their communication operations through data-driven insights and flexible agent management.

• Interactive Voice Response (IVR) system
• Advanced intelligent call routing capability
• Reliable automatic queue callback service
• Comprehensive real-time analytics dashboard insights
• Seamless live CRM system integrations
• Robust multi-channel customer communication support
• Reliable 24/7 expert customer support
• Flexible cloud-based contact center scalability

AVOXI Cloud Contact Center pricing is streamlined into three tiers. The Launch Plan, free per user monthly, provides essential inbound and outbound calling along with IVR and 24/7 support. The Contact Plan, starting at $24.99 per user/month, extends features with agent webphone support, live monitoring, and multiple integrations. The Engaged Enterprise Plan, starting at $49.99 per user/month, includes advanced callbacks, skills-based routing, unlimited call recording storage, and a designated project manager. Additional platform and onboarding fees apply, with a free trial available to experience the solution risk-free for potential customers.

CallTrackingMetrics stands out for businesses seeking to refine their call management and marketing strategies by offering high-powered analytics that pinpoint which marketing efforts drive the most calls. Its seamless, bi-directional Salesforce integration reduces manual data entry errors while ensuring real-time synchronization, which boosts overall sales and support efficiency. Moreover, the inclusion of customizable call triggers enables companies to tailor specific actions for various call conditions, enhancing customer interaction versatility. Detailed, user-friendly reporting on metrics such as call volume, duration, and conversion rates further allows teams to optimize their strategies and resource allocation with confidence.

• Dynamic Number Insertion (DNI) Tracking
• Call Recording and Transcriptions Analysis
• SMS Text Messaging for Leads
• Campaign Attribution and Marketing Analytics
• AI-Driven Insights for Lead Prioritization
• Intelligent Call Routing with Demographics
• Automation Triggers for Sales Opportunities
• Omnichannel Communication Integration for Engagement

CallTrackingMetrics presents four tiered pricing plans for diverse business needs. The Marketing Lite plan delivers fundamental call attribution, recording, and seamless integrations at accessible rates billed monthly or annually. For those requiring advanced features, the Marketing Pro plan enhances tracking with AI analysis, white-label options, and robust integrations. Sales Engage elevates functionality with softphone customization and dynamic routing, perfect for sales teams. The Enterprise plan offers expansive scalability with unlimited sub-accounts, dedicated management, and priority support on an annual basis. A free month is available at signup, usage fees apply.

Convirza is a robust platform engineered to enhance call management and analytics, offering a comprehensive call scoring feature that scrutinizes every customer interaction to uncover high-value leads and assess agent performance. It seamlessly connects to existing CRM systems, marketing tools, and analytics platforms, enabling businesses to consolidate disparate data into a unified view that supports more informed decision-making. The platform’s Opportunity Assistant proactively identifies overlooked sales opportunities while automating follow-ups, paving the way for improved conversion rates and a more responsive lead management process. Additionally, its in-depth conversation analytics empower organizations to tailor training and customer service strategies, ultimately boosting customer satisfaction and long-term loyalty.

• Call Tracking for ROI Measurement
• Dynamic Number Insertion for Tracking
• Real-Time Analytics with Instant Data
• Customizable Reporting for Informed Decisions
• CRM Integration Streamlining Lead Management
• Call Routing to Optimal Agents
• Call Recording for Quality Compliance
• AI-Powered Lead Scoring Evaluation Mechanism

Convirza offers transparent pricing tailored to different business needs. The Starter Plan costs $29/month with pay-per-use phone numbers and minutes billed at $3.00 and $0.08 respectively, while the Professional Plan at $99/month lowers these costs to $2.00 and $0.06. Agencies benefit from an Agency Plan at $149/month featuring even lower numbers at $1.00 each, plus 600 prepaid minutes with minutes at $0.05. For more advanced conversation analytics, pricing details are available upon contacting sales. The AI Voice Agent plan starts at $99 combined with usage fees. Further inquiries are welcome.

Invoca stands out as a powerful tool for businesses aiming to refine their marketing, sales, and contact center functions through advanced technology. By leveraging AI and natural language processing, it can evaluate every call in contact centers automatically, providing unbiased feedback that helps managers improve agent performance consistently. Its real-time speech analytics deliver immediate insights, allowing teams to enhance service efficiency and reduce agent stress by automating routine tasks such as note-taking and CRM updates. Additionally, Invoca’s call tracking and seamless integration with major marketing platforms empower organizations to measure campaign success precisely and make informed decisions that boost customer satisfaction and revenue growth.

• Call Tracking for accurate attribution
• Dynamic Number Insertion for campaigns
• Google Ads and Analytics Integration
• Real-Time Analytics Dashboards for insights
• Multi-Touch Attribution for customer journeys
• Call Recording for quality assurance
• Call Transcriptions with Custom Capture
• API Access for custom integrations

Invoca’s pricing spans five tailored plans, each offering custom quotes built around unique business needs. The Pro plan delivers call tracking with dynamic number insertion while the Enterprise plan upgrades with advanced analytics and secure integrations. The Elite plan leverages AI-powered routing and real-time insights. Meanwhile, the Performance Professional option supports campaign bundling with offline conversion tracking, and the Performance Enterprise elevates user experience with automation and enhanced qualification. Pricing isn’t published, as each offering is flexible, reflecting usage and volume; thus, contacting Invoca is always necessary for accurate details.

Marchex stands out as a robust solution that empowers businesses to dive deep into call tracking with advanced analytics, offering detailed insights into campaign effectiveness and lead quality. Its sophisticated conversation intelligence employs machine learning to analyze call dynamics and customer sentiment, while customizable call routing ensures that every inbound call reaches the most appropriate team member based on various criteria. Additionally, seamless integrations with popular tools like Salesforce and Google Analytics, coupled with industry-specific functionalities, make Marchex a compelling choice for companies looking to refine their customer interactions and marketing performance.

• Comprehensive call tracking and attribution
• Advanced conversational intelligence for insights
• Dynamic number insertion drives performance
• Precise speech analytics improve service
• Customizable reporting enhances marketing strategies
• Real-time analytics optimize campaign decisions
• Seamless integration with major platforms
• Attribution modeling refines conversion measurement

Marchex customizes pricing based on each organization's unique requirements, leaving a fixed-price plan in the shadows. With no free trial or free-use version available, potential clients should note that even basic access incurs no setup fee, yet prices are not publicly listed. Interested enterprises are encouraged to obtain a tailored quote that adapts to specific usage patterns and desired outcomes. It's recommended to directly contact Marchex to discuss your company’s needs and receive precise, customized pricing details essential for decision-making. Custom solutions await each inquiry, ensuring clarity on investment immediately.

PhoneBurner transforms outbound calling with its highly efficient Power Dialer, enabling agents to connect with as many as 80 prospects per hour—a stark improvement over the traditional method of manual dialing. Its clever Local Caller ID feature, which ensures that recipients see a familiar local number, significantly boosts connection rates and fortifies initial engagements. The platform also incorporates dynamic campaign management tools alongside an intelligent lead distribution system that assigns prospects to the most capable agents while maintaining seamless integrations with various CRM systems. Furthermore, live performance updates and in-depth reporting paired with dedicated onboarding support make PhoneBurner an indispensable asset for organizations striving to optimize their sales processes.

• Power Dialer
• ARMOR
• Workflow Automation
• Lead Management
• Real-Time Analytics and Reporting
• Integration Capabilities
• SMS Messaging
• Dedicated Support

PhoneBurner features three distinct pricing plans crafted for varying business demands. The Standard offering starts at $140 per user monthly billed annually, enabling unlimited calling, workflow automation, and an integrated CRM. For enhanced functionality including softphone dialing, live call monitoring, and AI noise cancellation, the Professional plan is set at $165 per user monthly billed annually. The Premium plan, priced at $183 per user monthly billed annually, extends features with custom inbound routing, call transcription, SMS messaging, and priority support. A free trial provides 60 calling minutes to evaluate core functionalities.

KrispCall emerges as a contact center solution designed to streamline and enhance communication processes. Although the provided source material offers limited details, the overview implies that the product is built to support dynamic and robust customer interactions. Prospective users might appreciate its modern approach to integrating call management into everyday operations while aiming to improve overall efficiency. This introductory glimpse suggests that KrispCall could be a promising contender for businesses seeking innovative contact center software solutions.

• Unified call management communication hub
• Global cost‐effective international calling solution
• Virtual VoIP numbers across countries
• Comprehensive call performance analytics dashboard
• Automated outbound dialing efficiency tool
• Multi-Level interactive voice response system
• Seamless CRM platform integration feature
• Real-time live call monitoring capability

KrispCall offers flexible pricing plans designed for companies of all sizes. The Essential Plan, aimed at small businesses and freelancers, is priced at $15 per user per month and covers fundamental calling and messaging features in a limited five-user setup. The Standard Plan, at $40 per user per month, is tailored for mid-size organizations, offering unlimited user capacity alongside enhanced call and recording functionalities. For large enterprises, the customized Enterprise Plan provides robust support and dedicated management with pricing available on inquiry. Additionally, KrispCall offers a free trial for customers.