Best Remote Support Software for 2025

ConnectWise ScreenConnect is designed to streamline remote support for IT professionals by enabling instant connections that minimize downtime and eliminate delays during assistance sessions. Its unattended access feature is particularly valuable, allowing technicians to manage devices remotely outside regular hours without interrupting users. The platform includes powerful tools such as session recording, secure file transfers, and a "Backstage" mode that lets support staff access system management functions discreetly. Additionally, ScreenConnect integrates smoothly with other ConnectWise products and offers customizable branding, ensuring a cohesive and professional support experience.

• Backstage Mode
• Unattended Access
• Wake-on-LAN
• Agent-free Connectivity
• Multi-device Compatibility
• AES-256 Encryption
• Multi-Factor Authentication (MFA)
• Drag and Drop File Transfer

ConnectWise ScreenConnect offers three main remote support plans billed annually. The One Plan costs $324 and includes basic features like single license use, multi-monitor support, and file transfer. The Standard Plan, priced at $504, supports multiple technicians with added capabilities like session recording and remote command line. The Premium Plan, at $624, enhances the Standard Plan with advanced features for comprehensive support. For unattended access, pricing ranges from $30 to $1,250 monthly, scaling by the number of agents. A 14-day free trial is available for evaluation.

ConnectWise Automate is designed to streamline the workload of IT service providers and managed service providers by automating repetitive maintenance tasks, allowing technical teams to dedicate more time to complex projects. Its centralized dashboard offers comprehensive visibility and control over client systems, enabling proactive monitoring and management of endpoints and networks. The platform’s robust scripting and automation features support the creation of tailored workflows and quick issue remediation, ensuring consistent policy application across diverse environments. By reducing manual labor and boosting operational efficiency, ConnectWise Automate helps organizations scale their IT services while maintaining high levels of service quality.

• Asset Discovery
• Endpoint Management
• Patch Management
• Remote Monitoring
• IT Automation
• AI Scripting Assistance
• Intelligent Monitoring and Alerting
• Workflow Automation

ConnectWise Automate’s pricing depends primarily on the number of agents managed, with costs ranging from $1.00 to $6.00 per agent each month for the on-premise edition. Additionally, there is a one-time implementation fee of $700 for setup. This tiered pricing allows businesses to scale expenses according to their device count. A free trial is available, enabling potential users to evaluate the software before purchasing. For tailored pricing that fits specific requirements, contacting ConnectWise’s sales team is recommended to obtain customized quotes.

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Splashtop Remote Support is presented as a remote assistance solution built to streamline the way service desk teams address customer issues. The discussion hints at its potential to simplify problem resolution processes, connecting technicians with end users across various environments. It emphasizes a capacity for swift, secure remote interactions that can help organizations maintain efficient support operations. Overall, the solution appears designed to enhance service desk performance by enabling robust connectivity and ease of use in managing technical challenges.

• Attended Access for real-time control
• Unattended Access enables automated management
• Multi-Monitor Support enhances productivity seamlessly
• File Transfer secures data exchange
• Session Recording preserves support history
• Integrated Chat improves technician communication
• ITSM Integration streamlines support workflows
• Streamlined User and Device Management

Splashtop’s Remote Support pricing offers flexibility tailored to diverse business needs. The SOS Unlimited package starts at $34 monthly, billed annually, delivering unlimited access for various devices and computers. For slightly smaller scales, the SOS+10 package begins at $22 per month (annually) and permits unattended access to 10 Windows or Mac devices, with options to add further licenses. Enterprises requiring enhanced security and bespoke branding should contact Splashtop for Enterprise pricing. A free trial is available, enabling service desk teams to evaluate performance and functionality before subscribing. This ensures value.

FixMe.IT stands out as a cost-efficient remote support solution, praised for its straightforward pricing structure that avoids hidden fees or mandatory upgrades. Setting up a remote session is remarkably simple, requiring only three steps and no client-side software installation or network adjustments, which significantly streamlines technical support processes. The platform excels in unattended access, enabling support teams to connect to multiple devices—up to 200 per seat—without the necessity of end-user presence, while also supporting simultaneous management of several remote sessions to boost technician productivity. Enhanced security measures, including 256-bit AES encryption and optional two-factor authentication, complement features like multi-monitor support, drag-and-drop file transfers, and session recordings, making FixMe.IT a versatile tool adaptable to various business needs.

• Unattended Access
• Multi-Session Handling
• File Transfer
• Session Recording
• Auto Reboot & Reconnect
• Secure Encrypted Connections
• Session Activity Logging
• Compliance Management (HIPAA & PCI)

FixMe.IT charges $30 per seat monthly with billing every month, offering unlimited remote support sessions and advanced features such as unattended access and multi-session handling. Alternatively, the annual plan costs $32.50 per seat per month, billed yearly, including the same capabilities. New users can explore the service through a free trial without needing a credit card. This straightforward per-seat subscription model suits organizations seeking predictable, scalable pricing without complex tiers or hidden fees.

Zoho Assist is a cloud-based remote support and remote access software developed by Zoho Corporation. It allows IT support technicians and managed service providers (MSPs) to remotely troubleshoot devices, provide technical assistance, and manage systems without being physically present. Designed for both individual and enterprise use, Zoho Assist offers features such as unattended remote access, file transfer, screen sharing, voice and video chat, and multi-platform support across Windows, Mac, Linux, Android, and iOS.

• Complete Remote Access and Full Device Control
• Effortless Unattended Device Access
• Real-Time Interactive Screen Sharing
• Secure and Seamless File Transfer
• Multi-Platform Compatibility and Support
• Instant On-Demand Technical Support
• Comprehensive Session Recording Functionality
• Robust Two-Factor Authentication Security

Zoho Assist presents diverse pricing options starting with a free plan suited for basic personal use offering remote computer access at no cost. The Standard plan at $10 per month (annual billing) supports up to five technicians and includes unattended access and file transfer. The Professional plan, priced at $15 monthly, adds advanced reporting, multi-monitor support, and Zoho integration. For larger teams, the Business plan at $25 per month delivers unlimited technician support, role-based controls, APIs, and enhanced security. A free trial for paid plans allows exploration before final commitment.

NinjaOne stands out for its robust automation and scripting tools that help IT teams reduce manual workloads, such as automating software patching and antivirus updates, which can save up to 40 hours weekly. Its real-time remote monitoring offers centralized visibility into servers, workstations, and network devices, enabling quick detection and resolution of issues. The platform’s patch management is highly efficient, automatically handling updates across multiple operating systems and cutting patching time by nearly a third. Additionally, NinjaOne’s cloud-based design accelerates deployment and scales easily, while being notably more cost-effective than similar endpoint management solutions.

• Remote Monitoring and Management (RMM)
• Automated Patch Management
• IT Asset Management
• Backup and Disaster Recovery
• Secure Remote Access
• Automation and Scripting
• Cross-Platform Support
• Cloud-Native Platform

NinjaOne uses a custom per-device pricing model, with costs typically ranging from $2 to $4 per endpoint per month depending on deployment size. Larger volumes receive discounts, lowering the per-device rate. An advanced plan including remote access is reported around $3 per device monthly but requires confirmation from NinjaOne. Additional fees apply for third-party integrations and unlimited ticketing techs, which may add approximately $0.50 per device. Implementation, onboarding, and support are included at no extra cost. Prospective buyers should contact NinjaOne directly for tailored pricing details.

TeamViewer is presented as a remote support solution designed to connect users quickly and securely across distances. Its interface is intended to be intuitive, ensuring that individuals and teams can initiate support sessions with ease—even in high-pressure situations. The product promises streamlined operations for those seeking real-time assistance, offering an environment where troubleshooting and system access occur seamlessly. Overall, TeamViewer is positioned as a contender in the realm of remote support software, catering to organizations and individuals who value efficiency and reliability.

• Remote Support for Real-Time Assistance
• Full Remote Device Control Capability
• Unattended Access Without End-User Presence
• Secure File Transfer With Encryption
• Session Recording For Audit Compliance
• Collaborative Multi-User Interactive Support Sessions
• Mobile Device Access Anytime Anywhere
• Reliable VPN Alternative For Connectivity

TeamViewer offers four streamlined pricing plans geared toward varied remote support needs. The Remote Access plan, starting at $24.90 monthly (annual billing), suits mobile professionals with straightforward connectivity options. Business users enjoy extended device management and phone support at $50.90 per month. For small teams and SMBs, the Premium package, priced at $112.90 monthly, delivers increased user capacity and robust features. Corporate subscribers, at $229.90 monthly, benefit from multiple licensed users, expanded connections, and advanced reporting. A 30-day free trial lets you test the service before committing. Discover your solution.

TechSee emerges as a forward-looking option within the landscape of customer self-service solutions, tailored for businesses keen on empowering their customer engagement strategies. Its general premise hints at a streamlined approach to resolving customer inquiries and automating routine support processes. The platform appears designed to help organizations deliver more intuitive and efficient self-service experiences, potentially reducing operational strain while enhancing customer satisfaction. Although specific details are sparse, the overview positions TechSee as a noteworthy contender for enterprises eager to modernize their customer support infrastructures.

• Self-Service Solutions Empowering Autonomous Resolution
• Augmented Reality Visual Guidance Experience
• Visual Troubleshooting Guides for Customers
• Mobile Application Support for Convenience
• Customizable Workflows Tailoring Service Interactions
• Integration with AI Chatbots Assistance
• Instant Visual Communication Enabling Engagement
• Proactive Diagnostics Identifying Issues Rapidly

TechSee’s pricing for customer self-service software is uniquely tailored to each organization’s requirements, meaning no fixed rates or detailed plans are published publicly. Pricing may involve variables like user count or usage metrics, yet specifics remain undisclosed on the website. Potential customers seeking a flexible solution with adaptable cost structures are encouraged to initiate direct contact with TechSee’s sales team. While the availability of trial options remains unclear, reaching out naturally offers clarity and customized pricing insights, ensuring that organizations obtain information precisely aligned with their operational needs for evaluation.

For prospective customers considering SetMe, the software distinguishes itself with its innovative StableCloud technology, which guarantees a smooth remote desktop experience with minimal lag even when handling complex tasks—ensuring businesses, regardless of size, encounter virtually uninterrupted performance. Its design philosophy hinges on ease of use: quick deployment without a steep learning curve, a lightweight client app that supports both one-time and permanent connections, and effortless initiation of sessions on attended or unattended machines. Moreover, SetMe's always-on connectivity, bolstered by technology that swiftly detects network issues and employs WebRTC for rapid file transfers, ensures that even in adverse conditions, users remain reliably connected to their remote sessions.

• Instant Connection for remote devices
• Unattended 24/7 Remote Device Access
• Efficient Multi-Session Device Handling Capability
• Robust Secure File Transfer System
• Comprehensive End-to-End Session Encryption Protection
• Automated Remote Reboot and Auto-Reconnect
• Effortless Technician Session Transfer Handoff
• Detailed Remote Session Usage Reporting

SetMe offers two distinct pricing plans catering to varied organizational needs. The Solo plan costs $33 per month or $39 per month when billed annually, supporting single-person businesses with one licensed user and limitless device connections, ensuring all essential remote support capabilities. Meanwhile, the Professional plan charges $41 per seat monthly or $49 per seat monthly on an annual basis and accommodates teams by allowing up to three licensed users per seat, with advanced management and reporting features. A hassle-free 15-day free trial facilitates easy exploration without entering payment details.

AnyDesk distinguishes itself as a remote desktop solution primarily through its exceptional speed—powered by the innovative DeskRT video codec—which ensures minimal latency and superior visual quality even in constrained bandwidth environments. The software’s compatibility with a broad ecosystem of operating systems, ranging from Windows and macOS to Linux, iOS, and Android, enhances its adaptability across various devices. With its military-grade encryption protocols, including TLS 1.2 and 256-bit AES, AnyDesk provides robust security measures that are vital for safeguarding sensitive data during remote sessions. Moreover, its customizable interface and integration capabilities, bolstered by a REST-API for seamless data incorporation, coupled with responsive customer support, make it a compelling option for those evaluating efficient and secure remote desktop solutions.

• High-Performance Remote Desktop Access Solution
• True Cross-Platform Software Full Compatibility
• Secure Unattended Remote Access Option
• Robust Two-Factor Secure Device Authentication
• Fast and Secure File Transfer
• Reliable Session Recording For Auditing
• Seamless Mobile Device Management Integration
• Concurrent Multi-Session Remote Support System

AnyDesk offers flexible pricing packages tailored to companies of varying sizes. The Solo plan charges $22.90 monthly (annual billing) for one licensed user with limited device connections. The Standard plan, at $35.90 per month, expands team use to 20 users and supports increased device management. Larger organizations can opt for the Advanced plan at $79.90 monthly featuring 100 team licenses, multiple concurrent connections, advanced management, and installation support. Ultimate, a custom plan, requires direct consultation. Also, up to six months of free trial may ease transition to the service immediately.

BeyondTrust Remote Support stands out by offering extensive cross-platform compatibility, allowing IT professionals to securely connect with devices across Windows, macOS, Linux, Chrome OS, iOS, and Android, including systems that are off-network or unattended. This capability eliminates the need for a VPN and ensures support can be delivered regardless of device location or network conditions. Security measures such as multi-factor authentication, role-based access, session recording, and comprehensive audit trails provide robust protection for sensitive information during support sessions. Additionally, the platform enhances operational efficiency by enabling rapid incident resolution through features like seamless screen sharing, file transfer, unattended access, and integrated real-time chat, all wrapped in an intuitive interface that supports smooth integration with other IT tools.

• Robust multi-platform remote support solution
• Remote control & screen sharing
• Comprehensive session recording for compliance
• Secure and reliable unattended access
• Seamless integration with ITSM tools
• Advanced remote access security controls
• Insightful real-time analytics and reporting
• User-friendly web rep console interface

BeyondTrust Remote Support provides a free trial, enabling prospective users to evaluate the software before committing financially. Their primary pricing option is the Remote Support Concurrent User Subscription (RSU-SUB), offered on a 12-month basis for one concurrent user at 8,971.00 zł excluding VAT or 11,034.33 zł including VAT. This straightforward subscription simplifies budgeting and planning. Secure remote access, multi-platform support, and robust compliance features – including audit trails and session logging – deliver essential capabilities that enhance service quality and client satisfaction, making the pricing plan both clear and customer-friendly.

For prospective customers seeking an efficient remote IT support solution, GoTo Resolve presents an intuitive platform that minimizes training time by making diagnostic information accessible with a single click. Its robust multi-platform support spans Windows, macOS, iOS, and Android devices, accommodating the diverse environments typical of modern workplaces. The system is engineered with a strong focus on security, employing zero-trust protocols and end-to-end encryption to protect sensitive data while ensuring seamless integration with popular communication tools like Microsoft Teams and Slack. Moreover, the innovative conversational ticketing system simplifies support request management, streamlining workflows and enhancing overall operational efficiency.

• Comprehensive Secure Remote Access and IT Support
• Broad Inclusive Multi-Platform Support
• Integrated Conversational Ticketing System
• Intelligent Automated Proactive Monitoring
• Robust Modern Zero Trust Security Architecture
• Efficient Streamlined IT Automation Tools
• End-to-End Unified Help Desk Functionality
• Intuitive Secure Screen Sharing Capability

GoTo Resolve pricing is tiered to accommodate diverse business needs. The Remote Access plan starts at $29 per month, offering unlimited agents, 25 Pro devices and unlimited Lite devices. Advancing to the Remote Support Plus tier, at $55 monthly, users gain additional tools including mobile support integrations. The Standard plan at $70 per month includes automation, analytics and support for three agents managing up to 100 Pro devices. For enterprise requirements, the Premium option offers fully customizable pricing and features via direct consultation with sales. A free trial is available.

Vuforia Chalk revolutionizes remote support by enabling experts to overlay real-time annotations onto live video feeds, thereby furnishing field technicians with precise, step-by-step guidance exactly when they need it. Its innovative approach not only slashes travel costs by allowing specialists to assist multiple locations from a central hub but also optimizes resource allocation, ensuring that expert knowledge is deployed efficiently across different teams. Moreover, the solution accelerates on-the-job training through augmented reality mentoring while boasting an intuitive interface and broad mobile compatibility, streamlining adoption and boosting operational effectiveness.

• Real-Time Remote Expert Collaboration Platform
• Precision Powerful Digital Annotation Capability
• Advanced 3D Environment Mapping System
• Innovative Collaborative Multi-Expert Interactive Sessions
• Optimized Low Bandwidth Mode Performance
• Unique 9-Digit Connect Codes Access
• Robust End-to-End Encrypted Secure Communication
• Wide-Ranging Superior Cross-Platform Device Compatibility

Vuforia Chalk features two distinct annual pricing packages designed to accommodate varying team sizes and operational requirements. The Premium option, priced at $4,000 per year for up to five users, delivers powerful remote assistance functionalities including sticky AR annotations, unlimited session minutes, and secure multi-expert collaboration. Meanwhile, the Standard package, at $10,000 per year for up to fifty users, offers the same core capabilities, scaled for larger teams seeking enhanced connectivity and productivity. Both plans emphasize streamlined, cross-platform access and efficient remote support tailored for diverse business environments without compromise.

XRmeet emerges as a robust remote support solution that leverages augmented reality to deliver immersive visual assistance and enable real-time expert collaboration across geographical boundaries. The platform’s AR annotations provide precise, on-device guidance, effectively minimizing manual errors and streamlining operations. By offering immediate access to real-time data and immersive training environments, XRmeet boosts productivity and facilitates swift decision-making, particularly in fast-paced industries. Additionally, its multi-platform compatibility and integrated communication tools, such as voice chat and screen sharing, significantly curtail travel costs while fostering a seamless collaborative experience.

• Seamless Instant Real-Time Video Chat
• Dynamic Augmented Reality Object Annotations
• Reliable Multi-Platform Mobile Device Compatibility
• Comprehensive Session Recording and Archiving
• Instant Secure File Sharing Integration
• Tailorable User Interface Customization Suite
• Robust Data Security and Encryption
• Effortless Zero-Code AR Experience Creation

XRmeet pricing demands direct vendor contact for detailed information on subscription models. With monthly and annual payment structures available, the costs are tailored with complexity based on usage or user count, though specific details remain elusive. There is no free version, but a brief seven-day trial provides an opportunity to assess the solution. For companies requiring clarity, contacting XRmeet is essential as the pricing scheme remains designed to adapt to various needs without overt disclosure of individual plan rates. Customized options vary significantly, so inquiries yield accurate cost breakdowns today.

100Hires emerges as an applicant tracking solution designed to simplify the recruitment process. Its features are intended to streamline candidate management, ensuring that each step of recruitment is handled efficiently. While the source does not provide extensive details on the platform’s specific functionalities, the overall emphasis appears to be on creating a user-friendly tool to support recruiters’ needs. This overview suggests that 100Hires is positioned as a practical option for businesses seeking an effective ATS to manage their talent acquisition seamlessly.

• Job Distribution
• Recruiting Automation
• Resume Parsing
• Interview Scheduling
• Candidate Management Dashboards
• Customizable Workflows
• Automated Candidate Communication
• Performance Analytics

100Hires offers a simplified, straightforward pricing model tailored for teams exploring Applicant Tracking Systems. Its Start Plan, costing $29 per month, allows posting up to three jobs with essential ATS features that suit smaller recruitment needs. Users have the opportunity to experience the platform risk-free with a 14-day trial period that requires no credit card details. Although additional plans like Advanced or Pro hint at more comprehensive service tiers, further pricing details are not publicly available, so potential customers should contact the vendor directly to gain insights on available options.