Best LiveCaller Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about monday
Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.
Key Features of monday
- Visual Board Structure
- Customizable Columns
- Multiple Board Views
- Automations
- Integrations
- Dashboards and Reporting
- Time Tracking
- Mobile App Support
Price of monday
monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.
TrueContext
5 / 5
Read more about TrueContext
TrueContext is a powerful tool designed to enhance field inspections and compliance management by enabling mobile data collection, even in environments without internet access. Its ability to quickly deploy updated forms to large teams ensures that safety protocols are consistently followed, while centralized data storage facilitates clear audit trails and accountability. By significantly cutting down administrative tasks—such as reducing incident reporting from several days to just one hour—the platform boosts operational efficiency. Additionally, its intuitive dashboards and analytics help organizations identify recurring issues, making TrueContext a trusted solution praised by hundreds of users for improving efficiency and data security.
Key Features of TrueContext
- Advanced Automation capabilities
- Connected Data functionality
- Compliance and Security features
- Workflow Creation tools
- Mobile Access functionality
- Offline Access support
- Real-Time Data processing
- API Integration capabilities
Price of TrueContext
TrueContext offers three pricing plans based on license fees billed annually. The Essentials Plan costs $25 per license per month, ideal for teams beginning their digital transformation, providing advanced data collection and mobile app access. The Advanced Plan, at $45 per license monthly, suits complex field service operations and adds workflow automation and data integration. The Enterprise Plan features custom pricing tailored to organizations needing unified data and advanced compliance tools. For exact Enterprise pricing, contacting TrueContext directly is necessary.
Read more about Jotform
Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.
Key Features of Jotform
- Powerful User-Friendly Survey Builder Tools
- Vast Library of Customizable Templates
- Real-Time Comprehensive Reporting and Analytics
- Seamless Embedded Website Form Integration
- Innovative Optimized Mobile-Friendly Form Experience
- Dynamic Conditional Logic for Customization
- Extensive Integrations with Third Parties
- Secure Payments Integration for Commerce
Price of Jotform
Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.
Read more about Connecteam
Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.
Key Features of Connecteam
- Reporting
- Dashboard
- Task Management
- Mobile Checklists
- Team Scheduling
- Time Clock
- Geofencing
- One-Click Payroll
Price of Connecteam
Connecteam offers tiered pricing for diverse workforce needs. The Small Business plan is free for up to 10 users, providing essential tools. The Basic plan costs $29 per month for up to 30 users with additional users at $0.50 each. At $49 per month, the Advanced plan adds geofencing and customization, with extra users at $1.50 each. The Expert plan, at $99 monthly (extra users for $3.00 each), delivers advanced automation and multi-location management. The Enterprise plan is custom-priced by inquiry. A 14-day free trial allows customers to explore features.
Freshdesk
4.35 / 5
Read more about Freshdesk
Freshdesk is presented as a help desk software solution intended to empower customer support operations. Its framework is designed to assist businesses in managing customer interactions more efficiently, providing a centralized platform for service management. Though specific features aren’t detailed here, Freshdesk is positioned as a potential choice for companies seeking to optimize their support infrastructure while addressing diverse customer service needs. This overview serves as a starting point for prospective users evaluating help desk software options on the market.
Key Features of Freshdesk
- Extensive Customization and Branding Options
- Intuitive Ticket Creation and Management
- Efficient Ticket Response and Collaboration
- Robust Workflow Automation and Routing
- Comprehensive Knowledge Base and Portal
- Advanced Analytics and Reporting Tools
- Mobile Apps for Anytime Support
- Seamless Third-Party Integrations and Support
Price of Freshdesk
Freshdesk offers pricing plans suited for every business size. The Free plan is ideal for small teams with up to two agents, delivering essential features at zero cost. The Growth plan, at $15/month billed annually, builds on this with automations and enhanced reporting. For medium to larger organizations, the Pro plan ($49/month billed annually) introduces multi-product support and custom roles, while the Enterprise plan ($79/month billed annually) enhances functionality with sandbox testing, HIPAA compliance, and advanced ticket handling. A 14-day free trial for the Enterprise plan allows full feature exploration.
Read more about Wrike
Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.
Key Features of Wrike
- Task Management for effective teams
- Robust Project Planning with Kanban
- Collaboration Tools via shared workspaces
- Real-Time Reporting for instant visibility
- Mobile Access for on-the-go teams
- Integrations with over 400 applications
- Automation to streamline repetitive tasks
- Custom Dashboards for key insights
Price of Wrike
Wrike offers flexible pricing plans. The Free Plan is ideal for small teams with a simple task list at zero cost. The Team Plan, priced at $10 per user monthly, delivers unlimited projects and effective Gantt charts. At $24.80 per user monthly, the Business Plan extends features with nested projects and advanced reporting. The Enterprise and Pinnacle Plans require direct inquiries, offering superior security and management capabilities designed for large organizations. Experience all premium functionalities risk-free with a 14-day trial that does not require a credit card. Contact vendor.
Field Servicely
4 / 5
Read more about Field Servicely
FieldServicely offers a comprehensive suite of tools designed to enhance the efficiency of your field service operations. Whether it's work order management, technician scheduling, or real-time reporting, FieldServiceLy integrates seamlessly with existing systems to help businesses improve operational workflows and deliver exceptional customer service.
Key Features of Field Servicely
- Simplify work order management and dispatching.
- Improve scheduling efficiency with intuitive tools.
- Provide real-time updates and insights for better decision-making.
- Integrate with existing CRM and ERP systems for seamless workflows.
Price of Field Servicely
The LITE plan is free and includes basic features like scheduling, timesheets, payroll, and work orders. The STANDARD plan is $15 per user/month and adds features like route map tracking, timesheet approval, and reporting. Try it free for 10 days. The ELITE plan is $20 per user/month, including everything in Standard, plus photo and audio evidence upload. Try it free for 10 days.
Read more about Salesforce Field Service
Salesforce Field Service presents itself as a comprehensive solution aimed at addressing the real-world challenges of managing field operations, blending streamlined coordination with the urgent demands of on-site service work. Its design is centered on optimizing task scheduling and dispatching, thereby enabling organizations to maintain high levels of operational efficiency without getting bogged down by administrative complexities. With an approach that emphasizes adaptability and responsiveness, the solution invites prospective users to consider how a unified platform can elevate the delivery of field services to meet ever-evolving customer expectations. Overall, it stands as a compelling example of how modern field service management software can bring together diverse operational facets into one cohesive system.
Key Features of Salesforce Field Service
- Comprehensive Work Order Management System
- Automated Appointment Scheduling System
- Robust Mobile Technician Functionality
- Real-Time Inventory and Asset Management
- Advanced Field Service Analytics Tools
- Optimized Intelligent Dispatch and Routing Capabilities
- Seamless Integration with Salesforce CRM
- Highly Efficient Workflow Automation Process
Price of Salesforce Field Service
Salesforce Field Service offers tailored pricing plans for diverse roles, each designed with unique features. The Dispatcher and Technician subscriptions are available for $165 per user monthly, billed annually, delivering an advanced dispatch console and robust mobile toolkit respectively. Contractors can benefit from a cost-effective $50 per user/month option optimized for work orders and contracts, while the Contractor Plus variant is priced at $75 monthly, enhancing revenue potential. A 30-day free trial enables risk-free exploration, and interested buyers should consult Salesforce representatives for personalized plan configurations. Flexible options suit businesses.
Read more about FieldAware by GPS Insight
FieldAware by GPS Insight stands as a promising contender in the field service management software arena, aimed at streamlining the complexities inherent in managing field operations. Although detailed specifics are not provided, the solution appears geared toward optimizing how field teams coordinate and execute their tasks. Its design suggests a focus on balancing an intuitive user experience with the robust demands of field management, potentially offering organizations a tool for improved operational oversight and efficiency. For prospective customers exploring field service management software, FieldAware by GPS Insight invites a closer look at how its capabilities could align with modern field service challenges.
Key Features of FieldAware by GPS Insight
- Optimized Visual Calendar Management System
- Highly Efficient Dispatch Optimization Engine
- Robust Real-Time GPS Location Tracking
- Dynamic, High-Performance Mobile Application Suite
- Cutting-Edge Streamlined Work Order Management
- Effortless, Fully Integrated Third-Party Integration
- Actionable, Data-Driven Comprehensive Analytics Dashboard
- User-Friendly, Highly Intuitive Customer Portal
Price of FieldAware by GPS Insight
FieldAware by GPS Insight offers flexible pricing plans designed to support diverse business sizes and needs. The Starter plan starts at $49/month for up to two users and includes essential tools like CRM, scheduling, geo tracking, and reporting. For growing businesses, the Professional plan at $199/month supports up to ten users, adding recurring invoicing and reviews. The Premium plan at $599/month offers unlimited users, a customer portal, project management, and robust capabilities. Large organizations benefit directly from a customizable Enterprise option, while a QuickBooks Online plugin is available for $25/month.
Read more about ServiceNow Field Service Management
ServiceNow Field Service Management is presented as an integrated platform intended to streamline and centralize field operations for organizations. It emphasizes the ability to coordinate tasks, manage schedules, and facilitate communication among field teams and supporting offices. The solution is positioned as a beneficial choice for companies seeking to enhance efficiency without becoming mired in operational complexities. Overall, its design aims to provide a strategic framework that aligns field service processes with broader business needs.
Key Features of ServiceNow Field Service Management
- Intelligent schedule optimization for efficiency
- Robust centralized dispatcher workspace interface
- Comprehensive mobile agent workforce toolkit
- Advanced data-driven predictive intelligence engine
- Efficient streamlined inventory management solution
- Precise actionable AI-powered operational insights
- Interactive customizable performance analytics dashboards
- Integrated field service marketplace platform
Price of ServiceNow Field Service Management
ServiceNow’s Field Service Management employs a subscription model with standard licensing beginning at between $100 to $150 per user per month, depending on the type of license procured. This cost structure supports key functionality such as comprehensive scheduling, dispatch capabilities, and mobile access for field agents while integrating with additional ServiceNow modules to boost operational efficiency. Further enhancing product experience, ServiceNow often includes a free trial for users to test out features. For fully customized pricing and plan details, prospective customers should reach out to ServiceNow or an authorized partner.
Overview
Choosing the right software solution for your communication needs can be challenging, especially if you’ve been using LiveCaller and are now considering alternatives. The market offers numerous options, each with different features, pricing, and levels of customer support. This variety can make it difficult to identify which tool will best fit your specific requirements.
One common problem prospective customers face is finding a solution that balances ease of use with robust functionality. Some platforms may be too complex, while others might lack essential features, leading to inefficiencies or missed opportunities.
This article will guide you through the key factors to consider when exploring LiveCaller alternatives, helping you make an informed decision. By understanding what to look for, you can save time, reduce frustration, and select a tool that improves your communication workflow and customer engagement.
Reading this article will empower you with practical insights and clear criteria, ensuring you find a solution that aligns with your goals and budget. Whether you prioritize seamless integration, user-friendly design, or advanced analytics, you’ll discover how to evaluate options effectively.
What is LiveCaller?
LiveCaller offers a cloud-based communication platform that empowers businesses to engage visitors instantly via live chat, web calls, callback requests, and social messaging app integrations. It enables seamless real-time voice and chat interactions directly through browsers, eliminating the need for traditional phone systems or extra hardware. This makes the solution accessible worldwide on any device with a microphone and browser, at no cost to the end user.
The platform consolidates multiple communication channels, such as Facebook Messenger, Viber, and Telegram, into a single omni-channel inbox. This unified dashboard streamlines support by allowing agents to efficiently manage conversations from diverse sources without toggling between apps. Additionally, LiveCaller supports co-browsing, enabling agents to assist customers by navigating shared web sessions to solve complex problems or facilitate purchases.
Efficiency-boosting features include agent scheduling, queue management, canned responses, and persistent chat functionality. Supervisors benefit from comprehensive analytics displayed on a cloud dashboard, covering performance metrics like response times, customer satisfaction, and other key indicators. This data-driven insight supports optimized team management and service improvements.
Additional tools encompass knowledge bases, offline inquiry forms for after-hours support, shortcut messaging, visitor targeting, and video chat. Agents can transfer conversations seamlessly, maintain centralized client contact records, and archive interaction histories for compliance and reference. Robust security measures such as SSL encryption and access controls ensure sensitive communications remain protected. Integration with third-party applications further enhances LiveCaller’s adaptability for organizations of varying sizes.
For those exploring complementary software solutions or seeking to enhance training and support infrastructure, reviewing resources on the best lms open source can provide valuable insights into open-source learning management platforms that integrate well with customer communication tools.
What to look for in LiveCaller alternatives?
When considering alternatives to LiveCaller, it is vital to prioritize platforms that offer a powerful combination of multi-channel communication capabilities and seamless integration. LiveCaller supports real-time chat, voice calls, and connections to popular messaging services like Facebook Messenger, Viber, and Telegram, making it critical for replacements to match or exceed this breadth of channel support. Features such as co-browsing, persistent chat, video communication, file sharing, and automated responses like canned messages and queue management are essential for maintaining smooth customer interactions.
The user interface must be intuitive and straightforward to ensure agents can efficiently handle inquiries without confusion. Customization options and branding flexibility are also important, allowing the software to blend smoothly with existing customer interaction points and reinforce corporate identity.
Robust collaboration tools play a key role in managing high volumes of conversations. Look for solutions offering shared inboxes, agent scheduling, user groups, and role-based permissions, which help secure sensitive information and organize team workflows effectively. Real-time features, including instant notifications and live analytics, empower support teams to respond promptly and make data-driven decisions.
Queue management and smart routing are indispensable to prevent bottlenecks during peak times, while detailed analytics and reporting provide actionable insights into performance metrics such as customer satisfaction and response speed. Security must not be compromised; features like SSL encryption and compliance with data privacy standards are mandatory to protect both company and customer data.
Integration capabilities with existing CRM, helpdesk, and analytics tools streamline operations and enrich customer profiles, enhancing the overall support experience. Additionally, responsive support channels, comprehensive training materials, and thorough documentation can significantly affect the success of implementation and ongoing use.
For businesses evaluating broader software needs beyond communication, exploring resources on related solutions like payroll applications may provide valuable insights to complement their operational toolkit.
Frequently Asked Questions about LiveCaller
Popular alternatives include Genesys Cloud CX, ActiveCampaign, Zoho Desk, Zendesk Support Suite, Salesforce Service Cloud, Landbot.io, Intercom, Drift, TeamViewer, Daktela, Kommunicate, and ubisend, each offering diverse customer communication and support capabilities.
Companies often move to alternatives seeking enhanced features, superior customer service, improved communication tools, or easier integration with their existing systems to boost productivity and customer engagement.
Certain alternatives provide free plans or cost-effective pricing tiers, which can be attractive to startups and small businesses depending on their feature needs.
Many top alternatives, like Daktela and Zendesk Support Suite, enable omnichannel management, consolidating customer interactions across chat, email, and phone within a single platform.
Most leading alternatives are built for seamless integration with popular CRM and help desk tools such as Salesforce, Intercom, and Zendesk, helping streamline operational workflows.
Trusted solutions often incorporate strong security measures including end-to-end encryption, two-factor authentication, and customizable privacy settings to safeguard sensitive information.
Many options offer scalable solutions tailored to both small businesses and large enterprises, providing flexible plans and deployment choices to meet varied requirements.
Several providers like Kommunicate and Landbot.io utilize AI technologies to deliver automation, intelligent chatbots, and advanced analytics that enhance customer support efficiency.
Platforms such as TeamViewer and Fullview support remote assistance, screen sharing, and real-time collaboration, which benefit distributed teams and customer troubleshooting efforts.
Assess alternatives based on their feature sets, pricing models, integration options, scalability, security protocols, and user feedback to find a solution that fits your specific operational needs.
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