Masergy Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Masergy: Top Communication Software
3.5 / 5
Featured Communication Software Alternatives for Masergy
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Masergy Review
What is Masergy
Masergy software provides enterprises with a comprehensive platform for managing complex networks through software-defined networking and virtualization. By separating network control from hardware, it allows flexible, real-time adjustments to network resources, making it ideal for companies needing agile connectivity across multiple sites. This approach supports efficient management of distributed infrastructures, a key feature of masergy managed network services.
The platform’s centralized dashboard offers IT teams a unified view of network health, performance, and security, consolidating data from SD-WAN, security tools, and communication endpoints. This integration simplifies oversight and speeds up issue resolution by presenting all critical information in one place. Such visibility is crucial for enterprises aiming to maintain optimal network operation and security simultaneously.
Advanced analytics and AI capabilities embedded in the software enable proactive network monitoring and predictive threat detection. The system can automatically reroute traffic or enforce security measures in response to anomalies, thus maintaining continuous network optimization and protection. This level of automation reduces manual intervention while enhancing resilience against emerging risks.
Security features are deeply integrated into the network fabric, including next-generation firewalls, intrusion prevention, and secure web gateways. These elements collectively protect data flows and ensure compliance without the complexity of managing separate security devices. This holistic approach aligns well with organizations prioritizing streamlined, robust security within their networking strategy.
Incorporating unified communications and contact center solutions, the platform streamlines voice, video, and collaboration tools, maintaining consistent quality across diverse locations. Such integration aids enterprises in delivering seamless communication experiences, a vital factor in today’s remote and hybrid work environments.
Masergy software is also optimized for hybrid cloud deployments, enabling secure, efficient connectivity between on-premises infrastructure and multiple cloud providers. This orchestration of network traffic minimizes latency and supports digital transformation efforts requiring reliable, multi-cloud access. Businesses exploring cloud strategies can also find value in understanding complementary solutions such as hotel management apps to enhance operational efficiency in other domains.
Overall, masergy software defined networking solutions combine automation, integrated security, and unified management into a single platform designed to meet the evolving needs of enterprise networks.
Featured Communication Software Products
$20 per user per month paid annually
Demo available
VoIP, conferencing, file sharing
Editor's Take
RingCentral is a cloud-based communication and collaboration platform designed to support businesses in managing voice, video, messaging, and team collaboration from one unified system. Known for its flexibility and ease of use, RingCentral is ideal for businesses of all sizes, especially those with remote or hybrid workforces. The platform offers robust VoIP services, video conferencing, instant messaging, and file sharing, ensuring teams can stay connected and productive from anywhere.
RingCentral integrates seamlessly with popular business applications like Microsoft 365, Google Workspace, and Salesforce, enabling smooth workflows across different tools. Its intuitive interface and high-quality call management features make it a powerful solution for contact centers and customer service operations. With security and compliance tools built-in, RingCentral provides reliable, secure communications, making it a top choice for businesses aiming to enhance collaboration and streamline communication in a flexible, scalable platform.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$29 per month billed annually, free plan available
14 days
employee scheduling, time tracking, task management
Editor's Take
Connecteam is a mobile-first workforce management platform designed to help businesses streamline communication, scheduling, training, and operations for deskless and remote teams. Ideal for industries like retail, hospitality, construction, and healthcare, Connecteam offers an intuitive, all-in-one solution for managing employees from any location, ensuring that teams stay connected, engaged, and productive.
With features for employee scheduling, time tracking, task management, and real-time communication, Connecteam enables managers to coordinate tasks and monitor progress with ease. The platform also includes tools for onboarding and training, allowing businesses to standardize knowledge-sharing and compliance while tracking employee progress. Through customizable workflows, forms, and reporting, Connecteam provides valuable insights into team performance and operational efficiency. For organizations looking to improve team coordination, enhance communication, and empower deskless employees, Connecteam delivers a flexible and user-friendly solution that supports growth and efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per user per month billed annually
14 days
live webinars, automating registration, pools
Editor's Take
Zoho Webinar is a versatile platform designed to help businesses host, manage, and engage in interactive webinars with ease. Part of the Zoho suite, Zoho Webinar provides tools for creating live webinars, automating registration, and engaging participants through Q&A, polls, and chat features, making it ideal for marketing, training, and customer engagement events.
The platform’s intuitive interface simplifies the process of setting up and promoting webinars, while built-in analytics give insights into attendee engagement, helping teams understand participant behavior and improve future events. Zoho Webinar also includes features like automated email reminders, customizable registration pages, and post-webinar reports, making it a comprehensive tool for managing end-to-end webinar experiences. Seamless integration with Zoho CRM, Zoho Campaigns, and other Zoho tools allows users to streamline workflows and maximize lead generation opportunities. For organizations looking to expand their outreach and connect with audiences remotely, Zoho Webinar offers a reliable, scalable solution with all the features needed for engaging virtual events.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$9 per seat per month
Zoom, Google Docs, Salesforce, Slack and more
Document collaboration and comments
Editor's Take
monday.com is a Work Operating System (Work OS) that enables teams to plan, organize, and manage tasks efficiently. Known for its customizable interface, it allows users to tailor workflows to suit specific needs, whether for task management or complex projects. The software’s automation features help reduce manual work by automating repetitive tasks based on set triggers. monday.com also fosters team collaboration through real-time updates, file sharing, and discussion threads, making it easier for teams to stay aligned and productive. Additionally, it integrates with popular tools like Slack, Google Drive, and Zoom to streamline operations across platforms.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$10 per user per month
Google Drive, Slack, Salesforce, and QuickBooks
Request forms and @mentions
Editor's Take
Wrike is a project management platform designed to help teams streamline their workflows and boost productivity. It offers a flexible, user-friendly interface that allows users to manage tasks, track progress, and collaborate on projects in real time. With its customizable dashboards and detailed reporting tools, Wrike provides clear visibility into project timelines and team performance. The platform also supports automation, enabling teams to automate repetitive tasks and reduce manual efforts. Collaboration is enhanced through features like task comments, file sharing, and integrations with tools such as Slack, Microsoft Teams, and Google Workspace. Wrike’s scalability makes it suitable for teams of any size, from small businesses to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$20/month
No
Team messaging, video & audio calls, task management
Editor's Take
Glip is a collaboration and communication software designed to help teams work more efficiently by centralizing all their communication, tasks, and project management in one platform. It offers a range of tools to streamline team collaboration, including messaging, video calls, file sharing, and task management. With its intuitive interface, Glip makes it easy for teams to stay connected, share ideas, and track the progress of projects in real time. The software integrates seamlessly with various third-party applications, enhancing workflow automation and productivity. Glip is ideal for teams of all sizes, from small businesses to large enterprises, offering flexibility and scalability to meet the needs of diverse industries. By bringing all team communication and task management under one roof, Glip enhances productivity, reduces the need for multiple tools, and ensures teams stay aligned on their goals.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Masergy cost
Masergy: Top Communication Software
3.5 / 5
There is no publicly available pricing information for Masergy software. Interested customers should contact Masergy directly to get detailed pricing and plan options tailored to their needs.
What are the pros of Masergy
- Advanced SD-WAN functionality for optimized traffic routing based on application needs and network conditions
- Extensive global infrastructure ensuring consistent connectivity across multiple regions
- Built-in security measures including firewall, intrusion detection, and secure access controls
- Cloud-native design enabling scalable deployment without heavy hardware requirements
- Real-time network analytics and monitoring for proactive performance and threat management
What are the cons of Masergy
- Complex user interface with a steep learning curve for new users
- Limited integration options with third-party tools, reducing flexibility
- Reporting and analytics features offer minimal customization
- Scalability issues under heavy network loads for very large enterprises
- Occasional latency in the cloud management portal affecting real-time monitoring
- Mobile app support is limited, hindering remote network management
What are the core features of Masergy
Masergy: Top Communication Software
3.5 / 5
Masergy delivers a comprehensive network and security platform designed to optimize connectivity, enhance application performance, and ensure robust protection across distributed environments. Its advanced technologies empower businesses to efficiently manage multi-location networks with agility and intelligence.
- Software-Defined Wide Area Network (SD-WAN): Centralizes network management, boosts application performance, and lowers operational expenses by enabling flexible control across multiple sites.
- Unified Communications as a Service (UCaaS): Integrates voice, video, and collaboration tools into a scalable, single-interface platform for streamlined communication.
- Managed Security Services: Provides ongoing threat detection and response, including firewall oversight, intrusion prevention, and malware defense.
- Network as a Service (NaaS): Allows on-demand provisioning and management of network resources, facilitating rapid deployment and scalability.
- AI-Driven Analytics and Network Monitoring: Offers real-time insights into network performance and security events for proactive issue resolution.
- Multi-Cloud Connectivity: Ensures secure and seamless integration with major cloud providers like AWS, Azure, and Google Cloud Platform.
- Global Private Network Backbone: Guarantees low latency and high reliability to support critical business applications and data transfers worldwide.
- Quality of Service (QoS): Prioritizes traffic according to application type, maintaining consistent performance for sensitive services such as voice and video.
- Zero Trust Network Access (ZTNA): Enhances security by authenticating each user and device before granting network access.
- Centralized Management Portal: Consolidates network, security, and collaboration controls into one intuitive dashboard for simplified administration.
- Network Function Virtualization (NFV): Enables deployment of virtual network services like firewalls and routers without physical hardware requirements.
- Automated Network Provisioning and Orchestration: Minimizes manual configuration errors and accelerates service delivery through automation.
- Hybrid WAN Support: Integrates multiple transport technologies including MPLS, broadband, and LTE for flexible connectivity options.
- 24/7 Proactive Monitoring and Support: Provides continuous network and security oversight with dedicated teams to maintain uptime and swiftly address issues.
- Intelligent Path Control: Dynamically routes traffic based on live network conditions to optimize efficiency and avoid congestion.
- Encrypted VPN Tunnels: Secures data transmission across both public and private networks.
- Cloud Contact Center Integration: Combines customer engagement tools with the UCaaS platform for a unified communication experience.
- Reporting and Compliance Tools: Supports regulatory adherence and audit readiness with detailed analytics.
- IoT Deployment Support: Provides scalable connectivity and security tailored for diverse Internet of Things devices.
- Customizable Service Level Agreements (SLAs): Tailors performance commitments to meet specific business and industry requirements.
- API-Driven Integration: Enables automation of workflows and seamless integration of network functions with existing IT systems.
- DDoS Protection Services: Mitigates volumetric attacks to preserve service availability.
- Firewall-as-a-Service: Centralizes policy management for consistent security across distributed networks.
- Global Points of Presence (PoPs): Reduces latency and improves access speeds for international locations and remote users.
- Secure Remote Worker Access: Supports VPN and cloud-based security solutions for remote connectivity.
- Bandwidth on Demand: Allows dynamic scaling of network capacity to match traffic requirements.
- Service Assurance with Machine Learning: Predicts and prevents network issues before they impact users through intelligent monitoring.
- Professional Services: Offers expert network design, implementation, and optimization aligned with business goals.
- Legacy Equipment Interoperability: Facilitates gradual migration by supporting integration with existing network hardware.
- Multi-Tenancy Support: Enables management of segmented network environments for service providers and large enterprises.
- Real-Time Collaboration Analytics: Monitors usage patterns to optimize resource allocation within UCaaS deployments.
Benefits of using Masergy
Masergy software delivers a comprehensive suite of benefits designed to empower businesses with robust networking, security, and cloud communication capabilities. The following overview highlights key advantages that prospective customers can expect, showcasing how Masergy addresses diverse operational needs through advanced technology and user-centric features.
- Centralized Network Control: Masergy’s global software-defined network (SDN) platform offers unified management of network resources worldwide, enhancing operational agility while simplifying complexity for IT teams.
- Advanced Security Measures: Integrated protections such as managed detection and response, firewall as a service, and secure access service edge provide layered defense against cyber threats, safeguarding enterprise environments effectively.
- Customizable Cloud Communications: Supporting unified communications and contact center services, Masergy allows flexible deployment tailored to specific business workflows and customer engagement needs.
- Reliable Performance with SLA Assurance: Service level agreements guarantee uptime and consistent performance, making Masergy suitable for critical applications that demand high availability.
- Scalable Architecture: The platform seamlessly adapts to evolving business demands, enabling growth and handling variable workloads without compromising performance.
- Comprehensive Managed Services: By providing end-to-end management of networking, security, and communication, Masergy reduces the operational burden on internal IT staff, allowing them to focus on strategic initiatives.
- Insightful Analytics and Reporting: Real-time monitoring coupled with detailed dashboards offers actionable insights, empowering businesses to optimize network performance and make informed decisions.
- Support for Remote and Hybrid Work: Masergy ensures secure, reliable connectivity that facilitates remote access to applications and data, addressing the needs of distributed workforces efficiently.
Our expert take on Masergy
When considering Masergy managed SD-WAN solutions for a company, what stands out immediately is the platform’s flexibility and control over wide-area networks. I find the ability to integrate MPLS, internet, and 5G connections all within one interface particularly useful for businesses that need to maintain diverse connectivity options without juggling multiple vendors or dashboards. This unified approach can simplify managing a complex network environment significantly.
From my perspective, the cloud networking features Masergy offers are also a major asset. The system’s use of AI and machine learning to monitor network health and preemptively address issues means less downtime and faster problem resolution. In environments where network stability is crucial, this proactive stance can save valuable time and resources, helping maintain smooth business operations.
Security is another key factor I pay close attention to. Masergy’s integrated security tools, including zero-trust network access and advanced threat detection, align well with the growing cybersecurity demands companies face today. The combined management of network and security policies from a single console is a real advantage, making policy enforcement easier and reducing the risk of gaps in protection.
That said, I recognize there is a learning curve with setup and customization. For teams new to software-defined networking, Masergy’s robust capabilities might require extra training and onboarding time to fully leverage. Planning for this upfront is essential to avoid delays and ensure the solution is tailored correctly to the company’s needs.
The scalability of the platform also resonates with me, especially for businesses expecting growth or fluctuating network demands. Masergy’s cloud-native architecture supports efficient scaling, which is critical for adapting to changing business conditions without major infrastructure overhauls.
Finally, while the investment in Masergy might be higher than more basic providers, I believe the value it delivers through enhanced performance, security, and management can justify the cost for many enterprises. For organizations exploring other technology solutions alongside networking, it may be insightful to review information on popular hris systems to understand how integrated software strategies can contribute to overall operational efficiency.
What business types use Masergy
Technology Firms Needing Scalable Connectivity Masergy’s SD-WAN solutions cater to technology companies requiring flexible, global network infrastructure. These businesses leverage the software for accelerated cloud integration, enhanced application performance, and seamless data center interconnections, crucial for their distributed teams and development environments. This makes Masergy a prime choice among businesses that use Masergy services to streamline complex networking demands.
Financial Sector’s Demand for Security and Speed Banks, insurance companies, and investment firms benefit from Masergy’s managed security services, which include advanced threat detection and compliance support. The platform’s low-latency connections enable real-time transactions and market data processing, essential for financial institutions handling sensitive information and regulatory requirements.
Healthcare Providers Relying on Secure Networks Healthcare organizations utilize Masergy to secure electronic health records and telemedicine services, ensuring compliance with regulations like HIPAA. The software’s encryption and network security features help safeguard patient data while maintaining uninterrupted access to critical healthcare applications.
Retail Chains Enhancing Customer Experience Retail and e-commerce companies operating multiple locations employ Masergy’s SD-WAN to centralize network management and improve operational efficiency. The platform’s security measures protect sensitive payment data and prevent breaches, supporting secure and reliable customer transactions across diverse sites.
Manufacturing Embracing Industry 4.0 Connectivity Manufacturers engaged in automation and IoT deployment use Masergy to guarantee consistent network performance. This supports real-time data exchange across factories and supply chains, reducing downtime and optimizing production through cloud-based analytics.
Professional Services Securing Client Communications Legal and consulting firms depend on Masergy’s unified communications as a service (UCaaS) for secure, reliable collaboration. With integrated voice, video, and messaging tools, these companies protect confidential information while facilitating efficient client interactions.
Energy and Utilities Maintaining Resilient Networks Companies in energy and utilities rely on Masergy’s managed network services to monitor and control remote infrastructure securely. Ensuring high network availability and defense against cyber threats is vital to maintaining continuous operations across dispersed assets.
Education Institutions Supporting Remote Learning Universities and research centers use Masergy’s SD-WAN to link campuses and optimize bandwidth for cloud-based educational resources. This facilitates secure access to digital tools, enhancing remote learning environments and overall connectivity.
Government Agencies Prioritizing Security Compliance Government entities adopt Masergy for its adherence to stringent security standards and reliable communication capabilities. The platform supports secure networks that protect sensitive public data and enable diverse operational needs.
Additional Insight for HR Software Selection For companies in professional services or other sectors evaluating technology investments, exploring the top 10 hr software can provide valuable guidance on complementary tools that enhance workforce management alongside Masergy’s network and security solutions.
Best 5 alternatives to Masergy
Glip
5 / 5
Glip stands out as a versatile collaboration platform designed to streamline teamwork through its all-in-one approach, merging messaging, task management, calendars, file sharing, and video conferencing within a single application. Its generous free plan supports unlimited chat, storage, and guest users, along with 500 minutes of shared video calls, making it an attractive choice for organizations of varying sizes without upfront costs. The platform’s real-time communication capabilities ensure team members can connect seamlessly from any device, promoting productivity across remote or distributed groups. For those needing more sophisticated options, the affordable Standard plan enhances video conferencing time and administrative controls, catering to more complex business requirements.
Zoho Webinar
4.45 / 5
Zoho Webinar is presented as a comprehensive tool engineered to facilitate seamless online events with an emphasis on streamlined interactivity and effective audience engagement. The platform appears tailored to meet the evolving demands of digital communication, allowing for both small-scale and large-scale virtual sessions. Its feature set suggests a balance between intuitive usability and robust functionality—a combination that can potentially empower organizations to elevate their webinar delivery strategies. Overall, Zoho Webinar emerges as a dynamic contender among webinar solutions, offering a versatile framework that adapts to varied event-hosting scenarios.
Connecteam
4.55 / 5
Connecteam is positioned as a comprehensive solution within the realm of workforce management software, designed to address common challenges in managing modern teams. Its overview hints at a platform that integrates multiple operational functions into one cohesive system, aiming to simplify the complexities of scheduling, communication, and task coordination. The description, though broad in its scope, suggests that Connecteam has been crafted to support organizations in optimizing their workflows without overwhelming them with unnecessary details. For those in search of a flexible and robust tool to streamline team management, Connecteam appears as a promising candidate worth exploring.
Wrike
4.15 / 5
Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.
RingCentral
5 / 5
RingCentral stands out for its remarkable flexibility and mobility, enabling users to place calls, join video conferences, and send messages from any internet-connected device. This cloud-based solution is especially valuable for remote workers and those frequently on the move, as it allows seamless transitions between communication platforms without interruption. Security is another cornerstone of RingCentral, offering strong protections that safeguard sensitive business interactions and ensure compliance. Additionally, its web app enhances convenience by allowing instant access to meetings and essential features directly through a browser, without the need for software installation.
Frequently Asked Questions about Masergy
Masergy primarily operates as a cloud-based solution, delivering managed services that minimize the need for on-site hardware. This approach enables centralized control and monitoring through a cloud portal, simplifying network management.
Yes, it is engineered to seamlessly integrate with current enterprise networks and cloud systems, supporting hybrid deployments and ensuring compatibility with other IT environments.
Organizations in sectors demanding robust and secure connectivity, including finance, healthcare, manufacturing, and retail, find Masergy’s networking and security services particularly advantageous.
Masergy delivers managed security services equipped with advanced threat detection, firewall controls, intrusion prevention, and continuous surveillance, safeguarding enterprise networks against cyber threats.
Yes, 24/7 technical support is available as part of Masergy’s managed service offerings, ensuring uninterrupted network operations and swift troubleshooting.
Thanks to its cloud-based architecture, Masergy offers scalable solutions that adapt to expanding enterprise networks and evolving business demands.
Deployment choices include fully managed cloud services as well as hybrid cloud and on-premises configurations, tailored to the specific needs of each organization.
Yes, it provides real-time network analytics and monitoring dashboards that enable clients to oversee performance metrics, security incidents, and application usage efficiently.
Utilizing SD-WAN technology, Masergy enhances network reliability by optimizing traffic routing across multiple links, reducing latency, and prioritizing critical applications.
Masergy supports connectivity across multiple cloud platforms, facilitating secure and seamless integration within diverse cloud environments.
The platform allows for tailored policies and configurations, enabling alignment with specific business objectives, security needs, and network designs.
While Masergy excels in managed networking and security, it may not be ideal for organizations looking for fully self-managed networking solutions without involvement from managed services.
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