IT Glue Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
IT Glue: Top Project Management Software
4.65 / 5
Featured Project Management Software Alternatives for IT Glue
$9 per seat per month
Zoom, Google Docs, Salesforce, Slack and more
Document collaboration and comments
Editor's Take
monday.com is a Work Operating System (Work OS) that enables teams to plan, organize, and manage tasks efficiently. Known for its customizable interface, it allows users to tailor workflows to suit specific needs, whether for task management or complex projects. The software’s automation features help reduce manual work by automating repetitive tasks based on set triggers. monday.com also fosters team collaboration through real-time updates, file sharing, and discussion threads, making it easier for teams to stay aligned and productive. Additionally, it integrates with popular tools like Slack, Google Drive, and Zoom to streamline operations across platforms.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$10 per user per month
Google Drive, Slack, Salesforce, and QuickBooks
Request forms and @mentions
Editor's Take
Wrike is a project management platform designed to help teams streamline their workflows and boost productivity. It offers a flexible, user-friendly interface that allows users to manage tasks, track progress, and collaborate on projects in real time. With its customizable dashboards and detailed reporting tools, Wrike provides clear visibility into project timelines and team performance. The platform also supports automation, enabling teams to automate repetitive tasks and reduce manual efforts. Collaboration is enhanced through features like task comments, file sharing, and integrations with tools such as Slack, Microsoft Teams, and Google Workspace. Wrike’s scalability makes it suitable for teams of any size, from small businesses to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
Yes
project management, and time tracking, billing, ticketing
Editor's Take
ConnectWise PSA (formerly known as ConnectWise Manage) is a comprehensive Professional Services Automation (PSA) software tailored for IT service providers, managed service providers (MSPs), and technology solution providers. It centralizes key business functions, from project management and time tracking to billing, ticketing, and customer relationship management (CRM). Designed to streamline operations and enhance service delivery, ConnectWise PSA enables teams to manage service tickets efficiently, track and bill time accurately, and automate invoicing for smoother financial processes.
The software’s project management capabilities help users organize tasks, monitor progress with Gantt charts, and allocate resources effectively, ensuring projects are delivered on time and within budget. ConnectWise PSA also offers robust reporting and analytics tools, providing insights into operational efficiency, financial performance, and customer satisfaction, which help users make data-driven decisions.
A standout feature is its integration with the ConnectWise ecosystem, including tools like ConnectWise Automate and ConnectWise Sell, as well as third-party applications such as QuickBooks, Microsoft 365, and IT Glue. These integrations allow seamless workflows across IT operations, from service delivery and sales to finance, making it easier for IT service providers to manage all aspects of their business in one platform.
ConnectWise PSA’s flexible pricing and scalable functionality suit both small MSPs and large IT enterprises, offering tailored options based on business needs. Overall, ConnectWise PSA is an industry-leading choice for IT professionals seeking a robust, all-in-one platform that improves service efficiency, operational visibility, and client satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
IT Glue Review
What is IT Glue
IT Glue offers a centralized platform designed to organize and manage essential IT information, making it a valuable tool for teams seeking efficient documentation management. Its relational database structure connects different documentation elements, such as assets, passwords, and contacts, reflecting actual IT infrastructures and improving context and navigation.
The software emphasizes security through role-based access controls, two-factor authentication, and audit logs, protecting sensitive information from unauthorized access. Integration capabilities with remote monitoring and management, professional services automation, and IT service management tools automate data synchronization, reducing manual updates and errors.
Workflows are streamlined with templates and version control features, enabling consistent documentation and the ability to track or revert changes, which supports compliance efforts. The user interface prioritizes ease of use, offering powerful search functions and dashboards that reveal documentation gaps and completeness, helping administrators maintain accurate records.
Collaboration is enhanced by comment threads and notifications within the platform, allowing teams to discuss and update documents without relying on external communication tools. Beyond technical data, IT Glue supports storing business processes and contact lists, making it a flexible knowledge management solution tailored to IT service needs.
Users interested in optimizing asset management will find that IT Glue’s IT Glue IT asset management features provide comprehensive control over configurations and related details, helping prevent information silos. For companies exploring maintenance or operational tools, it may be useful to compare IT Glue with other options like cmms system software, which focuses on maintenance management.
Overall, IT Glue documentation management software offers a secure, integrated, and user-friendly environment that supports IT teams in maintaining up-to-date, accessible knowledge crucial for effective service delivery.
Featured Project Management Software Products
$9 per seat per month
Zoom, Google Docs, Salesforce, Slack and more
Document collaboration and comments
Editor's Take
monday.com is a Work Operating System (Work OS) that enables teams to plan, organize, and manage tasks efficiently. Known for its customizable interface, it allows users to tailor workflows to suit specific needs, whether for task management or complex projects. The software’s automation features help reduce manual work by automating repetitive tasks based on set triggers. monday.com also fosters team collaboration through real-time updates, file sharing, and discussion threads, making it easier for teams to stay aligned and productive. Additionally, it integrates with popular tools like Slack, Google Drive, and Zoom to streamline operations across platforms.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$10 per user per month
Google Drive, Slack, Salesforce, and QuickBooks
Request forms and @mentions
Editor's Take
Wrike is a project management platform designed to help teams streamline their workflows and boost productivity. It offers a flexible, user-friendly interface that allows users to manage tasks, track progress, and collaborate on projects in real time. With its customizable dashboards and detailed reporting tools, Wrike provides clear visibility into project timelines and team performance. The platform also supports automation, enabling teams to automate repetitive tasks and reduce manual efforts. Collaboration is enhanced through features like task comments, file sharing, and integrations with tools such as Slack, Microsoft Teams, and Google Workspace. Wrike’s scalability makes it suitable for teams of any size, from small businesses to large enterprises.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
Yes
project management, and time tracking, billing, ticketing
Editor's Take
ConnectWise PSA (formerly known as ConnectWise Manage) is a comprehensive Professional Services Automation (PSA) software tailored for IT service providers, managed service providers (MSPs), and technology solution providers. It centralizes key business functions, from project management and time tracking to billing, ticketing, and customer relationship management (CRM). Designed to streamline operations and enhance service delivery, ConnectWise PSA enables teams to manage service tickets efficiently, track and bill time accurately, and automate invoicing for smoother financial processes.
The software’s project management capabilities help users organize tasks, monitor progress with Gantt charts, and allocate resources effectively, ensuring projects are delivered on time and within budget. ConnectWise PSA also offers robust reporting and analytics tools, providing insights into operational efficiency, financial performance, and customer satisfaction, which help users make data-driven decisions.
A standout feature is its integration with the ConnectWise ecosystem, including tools like ConnectWise Automate and ConnectWise Sell, as well as third-party applications such as QuickBooks, Microsoft 365, and IT Glue. These integrations allow seamless workflows across IT operations, from service delivery and sales to finance, making it easier for IT service providers to manage all aspects of their business in one platform.
ConnectWise PSA’s flexible pricing and scalable functionality suit both small MSPs and large IT enterprises, offering tailored options based on business needs. Overall, ConnectWise PSA is an industry-leading choice for IT professionals seeking a robust, all-in-one platform that improves service efficiency, operational visibility, and client satisfaction.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$15 per month
Yes
email tracking, pipeline management, reporting
Editor's Take
HubSpot Sales is a powerful sales automation and customer relationship management (CRM) platform designed to help sales teams streamline processes, improve productivity, and close deals faster. Integrated within the HubSpot ecosystem, this tool provides a comprehensive suite for lead tracking, email automation, pipeline management, and sales analytics, making it ideal for businesses looking to optimize their sales efforts from prospecting to closing.
HubSpot Sales simplifies outreach with email tracking, templates, and automated follow-ups, allowing sales reps to engage leads more effectively and track interactions in real-time. The platform’s pipeline management features give sales teams a clear view of deal stages, helping them prioritize tasks and move leads through the sales funnel with ease. With built-in reporting and insights, HubSpot Sales provides valuable metrics on performance, helping teams identify trends and improve strategy. Integrations with popular tools like Gmail, Outlook, and LinkedIn make it easy for teams to manage all communications within one platform. For organizations aiming to enhance their sales process and drive growth, HubSpot Sales delivers a scalable, user-friendly solution that empowers teams to close deals faster and with greater efficiency.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
Demo available
Tax management, employee self-service, analytics
Editor's Take
ADP Workforce Now is a comprehensive human capital management (HCM) platform designed for medium to large businesses. It offers a suite of tools that streamline HR, payroll, talent management, time and attendance, and benefits administration. Known for its scalability and ease of use, ADP Workforce Now allows businesses to automate routine tasks, maintain compliance with changing regulations, and optimize workforce management.
Key features include robust payroll and tax management, employee self-service options, and integrated reporting and analytics. The platform also offers mobile access, allowing employees and managers to handle HR tasks on the go. ADP Workforce Now’s integration capabilities with third-party applications and its strong focus on data security make it a trusted solution for managing complex HR operations.
For businesses seeking a reliable, all-in-one HCM solution that enhances efficiency, ensures compliance, and scales with growth, ADP Workforce Now is an excellent choice.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does IT Glue cost
IT Glue: Top Project Management Software
4.65 / 5
There is no publicly available pricing information for IT Glue. Interested users are advised to contact the vendor directly to obtain detailed pricing and plan options.
What are the pros of IT Glue
- Centralized platform consolidating IT knowledge for easier access and management
- Secure password management system to organize and protect credentials
- Automated workflows that reduce manual effort in updating documentation
- Integration with major PSA and RMM tools for seamless data synchronization
- Role-based access controls to restrict sensitive information to authorized users
What are the cons of IT Glue
- Limited options to customize documentation templates for unique organizational layouts
- Complex feature set results in a steep learning curve for new users
- Search function can be inefficient, sometimes requiring exact keywords or returning irrelevant results
- No native mobile app available, restricting access for technicians on smartphones or tablets
- Integration with third-party applications is limited, reducing automation capabilities
What are the core features of IT Glue
IT Glue: Top Project Management Software
4.65 / 5
IT Glue delivers a robust suite of tools designed to optimize IT documentation and asset management, enhancing operational efficiency and security. Its extensive features cater to streamlined workflows, secure access, and comprehensive control over organizational knowledge.
- Quick Login: Enables rapid account access, minimizing downtime and boosting productivity.
- Browser Extension: Allows direct access to IT Glue data within web browsers for seamless workflow integration.
- Mobile App Usability: Offers a user-friendly mobile app for iOS and Android, facilitating documentation access on the move.
- Multi-Device Use: Supports uninterrupted access across desktops, laptops, tablets, and smartphones.
- Admin Management: Centralizes user control, role assignments, and access monitoring to strengthen governance and security.
- Password Generator: Creates strong, randomized passwords to enhance security and reduce credential risks.
- Two-Factor Authentication: Adds an extra security layer by requiring secondary verification at login.
- File Storage: Integrates document and file storage within knowledge assets for organized collaboration.
- Versioning and Version History: Maintains detailed change tracking with the ability to revert to prior document versions.
- Content Editor: Provides rich text editing with support for images, tables, and links to build detailed documentation.
- Permissions: Facilitates granular control over who can view, edit, or share assets based on roles or groups.
- Knowledge Sharing: Secures documentation sharing within teams or external parties to ensure relevant access.
- Advanced Search: Employs a powerful search engine for quick location of documents, passwords, and notes using keywords or filters.
- Organization: Enhances information structure through customizable tags, categories, and hierarchies for easy navigation.
- Other Integrations: Connects with RMM, PSA, and SSO providers to streamline IT workflows and interoperability.
- Automated Documentation: Syncs with network devices and software to auto-document IT assets, reducing manual input.
- Relationship Mapping: Visually depicts dependencies among assets, clients, and documentation for clearer infrastructure insight.
- API Access: Enables custom integrations and automation between IT Glue and other business systems.
- Audit Logs: Tracks user activities and changes to support compliance and security audits.
- Templates: Offers customizable documentation templates to standardize and streamline information capture.
- Custom Fields: Allows definition of tailored fields for asset types to meet specific organizational needs.
- Dashboard and Reporting: Provides insights into documentation status, usage, and security compliance through dashboards.
- Collaborative Editing: Supports real-time multi-user editing and commenting to enhance team productivity.
- Offline Access: Permits limited offline viewing of cached data via the mobile app for uninterrupted reference.
- Single Sign-On (SSO): Integrates with identity providers to centralize authentication and improve security.
- Role-Based Access Control (RBAC): Assigns permissions based on user roles to ensure appropriate access and lower security risks.
- Notifications and Alerts: Sends updates and access notifications to keep users informed of relevant activities.
- Backup and Recovery: Includes features to safeguard documentation against accidental loss or corruption.
- Multilingual Support: Accommodates global users with support for multiple interface languages.
Benefits of using IT Glue
IT Glue offers a comprehensive suite of features that drive efficiency and reliability for IT teams and managed service providers. Below is a detailed overview of the key benefits customers can expect, highlighting how the platform supports diverse operational needs and enhances overall service delivery.
- Centralized Documentation Hub: IT Glue consolidates all IT information into one secure repository, eliminating wasted time spent searching across multiple sources. This centralized access boosts productivity by ensuring critical data is always at users’ fingertips.
- Streamlined Knowledge Retention: By organizing data methodically, IT Glue prevents knowledge gaps when team members leave or transition roles. This continuity supports smoother operations and safeguards institutional memory.
- Improved Team Collaboration: Multiple users can edit and update documentation simultaneously, fostering transparency and teamwork. This collaborative environment helps maintain up-to-date and accurate records.
- Automation and Integration: The platform connects with popular IT management tools to automatically capture and refresh documentation, reducing manual input and minimizing errors. This automation accelerates workflows and lowers administrative overhead.
- Security and Compliance Control: IT Glue employs robust role-based access controls, audit trails, and customizable security policies, ensuring sensitive data remains protected while meeting regulatory requirements.
- Enhanced Onboarding and Training: New hires benefit from quick access to comprehensive, organized documentation, slashing ramp-up time and enabling faster contribution to projects.
- Powerful Search and Versioning: Users can swiftly locate relevant information even within large document sets, aided by detailed change tracking and version control that preserve document integrity.
- Flexible Mobile Access: The platform supports use across various devices, granting technicians access to crucial documentation wherever they work, which is vital for field teams and remote support.
Our expert take on IT Glue
When diving into IT Glue review and features, what stands out immediately is how it centralizes vital IT documentation, which I find indispensable for maintaining clarity and consistency across teams. The platform’s structure is particularly helpful in organizing complex environments, making it easier for me to keep track of networks, applications, and client-specific data without losing critical information.
From my experience, the usability of IT Glue balances depth with simplicity. The interface, though packed with powerful tools, feels approachable even for someone who might not be deeply technical. This ease of navigation means I can quickly update or retrieve documentation, which is crucial when troubleshooting or responding to incidents under time pressure.
Security is a major factor I consider when managing sensitive IT data, and IT Glue seems to meet stringent standards. The presence of role-based access controls and encryption gives me confidence that documentation remains protected. This focus on safeguarding information aligns with what I expect from robust IT management tools, especially when handling client environments.
Regarding IT Glue pricing and integrations, the software’s compatibility with various third-party IT management tools streamlines workflows by reducing repetitive data entry. However, I’ve noticed that cost might be a limiting factor for smaller teams or individual IT professionals. Still, the integrated environment can save time and minimize errors, which often justifies the investment in my view.
Customization options are useful but somewhat limited. While flexible templates and custom fields allow tailoring documentation to specific needs, I wish for more advanced automation features, especially when managing larger or more complex documentation sets. This is an area where IT Glue could evolve to better support enterprise-scale demands.
Support and community engagement are strong points I appreciate. Responsive technical support and extensive training resources ease onboarding and daily use. The active user community also offers practical insights and shared best practices, which enrich the overall experience.
For those in industries related to IT, understanding software like IT Glue can also complement knowledge about other specialized tools. For example, if you’re interested in accounting solutions tailored to niche markets, you might find value in exploring accounting software for construction company as well, since cross-functional knowledge often helps in selecting comprehensive solutions for your business.
What business types use IT Glue
Essential tool for managed service providers: IT Glue is widely utilized by MSPs, offering a centralized knowledge base that improves documentation organization across multiple client networks. This facilitates faster issue resolution and reduces downtime. Integration with other MSP tools further streamlines workflows, making it a critical asset for service-oriented companies that depend on efficient IT management.
Support for mid-sized enterprises: Internal IT departments in growing companies use IT Glue to maintain detailed records of assets, configurations, and operational procedures. This structured approach ensures consistency in support activities and simplifies onboarding, helping teams manage increasing IT complexity effectively. Such capabilities highlight IT Glue’s role in supporting businesses that use IT Glue to maintain internal IT stability.
Healthcare compliance and security: Hospitals and clinics rely on IT Glue to document network setups, licenses, and security protocols essential for regulatory compliance such as HIPAA. The platform aids healthcare IT teams in audits and reduces operational risks by safeguarding sensitive patient data and maintaining thorough records.
Financial services reliability: Banks and insurance firms require robust IT documentation to meet strict regulations and ensure system reliability. IT Glue centralizes critical infrastructure information, enhancing communication among IT personnel and supporting service continuity while addressing compliance needs.
Adaptability for technology startups: Fast-growing startups benefit from IT Glue’s ability to capture and organize institutional knowledge amid rapid hiring and organizational changes. This ensures operational continuity and preserves vital IT documentation as the company scales.
Educational institutions’ IT management: Universities and school districts leverage IT Glue to document extensive technology assets, including devices, networks, and access credentials. This helps reduce IT downtime and supports compliance with student data privacy laws, reinforcing the platform’s value in the education sector.
Legal firms’ secure IT documentation: Law offices use IT Glue to protect confidential client information by maintaining records of software licenses, system settings, and backup plans. This reduces technical risks and enables swift recovery from IT disruptions.
Government agencies’ regulatory adherence: Facing complex environments and strict mandates, government IT teams utilize IT Glue to keep accurate infrastructure and security policy records. This promotes transparency, accountability, and operational efficiency.
Non-profit organizations’ resource optimization: With often limited IT personnel, non-profits depend on IT Glue for centralized, easy-to-access documentation that supports stable technology management and furthers their missions.
For companies exploring options among the list of the popular cms softwares, IT Glue stands out by specializing in IT documentation tailored to diverse industries, highlighting its unique fit for businesses that use IT Glue and need comprehensive knowledge management solutions.
Best 5 alternatives to IT Glue
ADP Workforce Now
3.9 / 5
ADP Workforce Now emerges in this discussion as a potential contender in the realm of HCM software, hinting at a unified platform designed to streamline various workforce-related functions. The provided source hints—albeit without extensive details—at a solution that aims to bring together essential human capital management tools under one roof, catering to the diverse needs of organizations. While specifics are sparse in the source material, the overview suggests that ADP Workforce Now is positioned to offer an integrated approach that supports HR and payroll functions alongside other key operational areas. This high-level glimpse into the product invites prospective users to consider its promise of consolidating core processes and enhancing overall workforce management.
Wrike
4.15 / 5
Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.
HubSpot Sales
5 / 5
HubSpot Sales stands out as a comprehensive tool that consolidates contact and deal management into one streamlined platform, allowing sales teams to efficiently track leads and tailor communications with precision. By automating routine tasks like follow-up emails and lead nurturing, it frees up sales professionals to concentrate on more strategic efforts while reducing the risk of overlooking important steps. Its powerful analytics provide detailed insights through customizable dashboards, helping businesses measure performance, anticipate revenue, and refine their sales tactics. Furthermore, the platform’s seamless integration with marketing and customer service enhances collaboration across departments, offering a complete perspective on each customer’s journey.
ConnectWise PSA
4.1 / 5
ConnectWise PSA is presented as a professional services automation solution engineered to streamline service delivery for organizations of varying sizes. This software offers a unified platform designed to support essential business operations, aiming to reduce administrative burdens while promoting operational efficiency. With its dynamic and adaptable design, ConnectWise PSA aspires to simplify complex workflows and optimize service management. For prospective users exploring professional services automation tools, this solution presents a noteworthy option that emphasizes ease of use and integrated process management.
monday
5 / 5
Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.
Frequently Asked Questions about IT Glue
IT Glue safeguards your critical documentation by implementing encryption during storage and transmission, enforcing role-based access permissions, maintaining detailed audit logs, and adhering to recognized security standards.
Yes, IT Glue integrates seamlessly with a variety of IT service management platforms, remote monitoring and management tools, and professional services automation software, enabling more efficient and streamlined IT workflows.
Being a cloud-hosted platform, IT Glue allows users to securely access their documentation from any location with internet access. Additionally, mobile apps for iOS and Android provide convenient access and editing capabilities on the move.
IT Glue offers customer assistance through email and live chat channels, supplemented by a rich knowledge base, live webinars, and various training materials to help users maximize the platform’s benefits.
The platform is built to scale smoothly from small teams up to large enterprises, handling increasing user counts and documentation volumes without compromising performance. Users can also tailor templates, fields, and organizational structures to fit specific operational requirements.
Yes, IT Glue’s comprehensive audit trails and secure documentation storage support compliance efforts by tracking changes and access, ensuring organizations maintain proper records for auditing purposes.
Prospective customers typically have access to a free trial or demo version of IT Glue, allowing them to evaluate the platform’s capabilities prior to committing to a subscription.
Related
18 Best Project Management Software for 2025
