GatherUp Review 2025: Pricing, Features, Pros & Cons, Ratings & More

GatherUp offers a cloud-based platform designed to streamline customer feedback management software, helping businesses gather and analyze customer reviews efficiently. Its system automates review requests through email or SMS, boosting the volume of genuine feedback soon after customer interactions. This feature reduces manual effort while enhancing the accuracy and breadth of customer sentiment data.

The platform consolidates reviews from multiple external sources such as Google and Facebook, presenting them on a single dashboard. This unified view simplifies monitoring and enables quick responses to customer concerns. Real-time analytics provide insights into review trends and customer sentiment, assisting businesses in pinpointing areas that need improvement or deserve recognition.

In addition to managing public feedback, GatherUp captures private responses, allowing companies to resolve issues discreetly before they affect public reputation. It also supports sharing positive reviews on social media and marketing channels, increasing brand credibility. Customizable widgets enable businesses to display live reviews on their websites, fostering trust from prospective customers.

GatherUp’s intuitive interface suits various industries and scales to accommodate the needs of both small enterprises and large organizations. It integrates seamlessly with CRM and POS systems to ensure smooth data flow. Security and compliance features protect sensitive customer information, a critical aspect for companies handling personal data. Multi-location businesses benefit from tools that allow centralized management of reviews and interactions across different sites.

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GatherUp provides a free trial for new users, allowing them to test its features before selecting a paid plan.

Basic Plan

• Starts at $199 per month
• Includes review monitoring and generation tools
• Access to customer feedback management
• Basic reporting and analytics

Professional Plan

• Starts at $299 per month
• Includes all Basic Plan features
• Advanced reporting and analytics
• Multi-location management
• Automated review requests and workflows

Enterprise Plan

• Pricing available upon request
• All Professional Plan features
• Custom integrations and API access
• Dedicated account management
• Priority support

• Centralized dashboard consolidating customer feedback from various platforms
• Automated review solicitation via email and SMS to boost review collection
• Customizable survey templates tailored to specific business needs and branding
• Real-time alerts for new reviews enabling swift engagement
• Integration with major platforms like Google My Business, Facebook, and Yelp

• Limited options for customizing review request templates, restricting brand personalization.
• User interface appears outdated and not intuitive, increasing the learning curve.
• Basic reporting tools lacking advanced analytics for deep data insights.
• Mobile app offers fewer features than the desktop version.
• Restricted customization of survey questions, limiting industry-specific feedback.
• No built-in social media posting for reviews, requiring manual sharing.

GatherUp delivers a comprehensive suite of tools tailored to businesses aiming to optimize customer feedback and online reputation management. The platform’s features empower companies to collect, analyze, and act on customer insights efficiently, all while monitoring competitive landscapes and engaging on social channels.

• Customer Feedback Collection: Automates gathering customer opinions via surveys and review requests, capturing valuable client insights without manual effort.
• Competitive Intelligence: Enables tracking of competitor reviews and reputation, helping businesses understand their standing within the industry.
• Sentiment Analysis: Categorizes customer feedback into positive, negative, or neutral sentiments to highlight satisfaction trends over time.
• Revenue Reporting: Links customer sentiment data with financial performance, allowing for strategic decisions grounded in both feedback and revenue impact.
• Corporate Reporting: Provides customizable reports that consolidate feedback metrics across various locations or departments for enterprise-level oversight.
• Interactive Dashboard: Offers a centralized, real-time visualization of key customer experience and reputation indicators for quick assessment.
• Social Networks Monitoring: Tracks mentions and reviews across major social media platforms to maintain awareness of online presence and conversations.
• Social Media Management: Facilitates direct management and responses to social interactions within the platform, streamlining engagement workflows.
• Review Generation: Automates sending personalized email or SMS invitations to solicit online reviews from customers.
• Review Monitoring: Continuously scans third-party sites for new reviews and sends alerts to enable timely responses.
• Multi-Location Management: Consolidates reputation data for multiple business sites in one place, providing localized insights and control.
• Customizable Survey Templates: Offers industry-specific templates that can be tailored to customer needs for targeted feedback collection.
• Integration Capabilities: Supports seamless connections with popular CRM and marketing platforms to enhance data flow and automate workflows.
• Automated Workflows: Allows setting up triggers for actions like follow-up emails or review requests based on customer behavior or feedback scores.
• Response Management: Centralizes customer review replies to ensure consistent and prompt communication.
• Reputation Score Tracking: Calculates scores based on review volume, ratings, and sentiment to quantify brand health effectively.
• Mobile Accessibility: Provides mobile-friendly access for monitoring and managing feedback on the go.
• Review Syndication: Distributes positive reviews across marketing channels to boost credibility and trust.
• Employee Performance Insights: Segments feedback to evaluate individual employee contributions, supporting training and recognition efforts.
• Language Support: Accommodates multiple languages for feedback collection and analysis, addressing diverse customer bases.
• Data Export Options: Enables exporting feedback and reports in various formats for offline analysis or stakeholder sharing.
• Compliance and Security: Ensures adherence to data privacy laws such as GDPR, maintaining secure customer information handling.
• Real-Time Alerts: Sends instant notifications for critical or negative feedback, allowing rapid response to issues.
• API Access: Provides API capabilities for advanced users to integrate GatherUp with existing software systems.
• Review Response Templates: Supplies pre-written reply templates to facilitate professional and consistent customer communication.
• Visual Feedback Widgets: Offers embeddable widgets that showcase aggregated reviews and ratings on business websites.
• Survey Logic and Branching: Supports conditional question flows in surveys, adapting dynamically based on previous answers.
• Multi-Channel Feedback Collection: Collects feedback through email, SMS, and web forms to maximize response rates.
• Customer Journey Mapping: Tracks feedback across various stages of the customer experience to identify and address gaps.
• Review Filtering and Moderation: Enables filtering and managing reviews to exclude inappropriate content and focus on relevant feedback.

GatherUp offers a comprehensive suite of tools designed to help businesses capture and utilize customer feedback effectively. Below is an overview of key benefits that demonstrate how GatherUp can enhance reputation management, streamline review processes, and support customer engagement for diverse business needs.

• Unified Review Management: GatherUp consolidates customer reviews from multiple platforms into a single dashboard, simplifying reputation monitoring and saving time spent switching between sites.
• Automated Feedback Collection: The platform automates sending review requests via email or SMS, boosting feedback volume without extra manual effort, which is ideal for businesses aiming to scale their customer input efficiently.
• Customizable Surveys and Forms: Businesses can tailor feedback forms to align with their brand and specific data goals, improving the relevance and quality of the collected insights.
• Instant Alerts and Engagement: Real-time notifications notify users immediately when new reviews arrive, enabling prompt responses that enhance customer relationships and trust.
• Sentiment Tracking and Analysis: Integrated sentiment analysis helps identify customer satisfaction trends, offering valuable direction for service improvements and strategic planning.
• Multi-Location and Team Support: The software accommodates businesses with several locations by providing location-specific review tracking alongside a consolidated overview, and supports multiple users with role-based permissions to maintain data security and collaboration.
• Seamless Integrations: GatherUp connects with CRM, marketing, and other business tools to automate workflows and ensure data consistency across platforms, enhancing operational efficiency.
• Review Display and SEO Benefits: Customizable widgets let businesses showcase authentic reviews on their websites, which not only builds credibility but also positively impacts local search engine rankings.

When I first explored gatherup customer review management software, what stood out was how it streamlines the entire process of collecting and responding to customer feedback. The platform’s automation features let me send personalized review requests via email or SMS without constant manual effort, which really helps boost genuine responses. I found that this flexibility works well across different business sizes, making it easier to maintain consistent communication with my customers.

Another aspect I appreciate is gatherup online reputation and feedback tools’ integration capabilities. Being able to connect with popular review sites and CRM systems means I can centralize all my feedback in one place, simplifying reputation management. This also provides detailed analytics and customizable reports, which I use to track sentiment trends and make informed decisions about improving my services.

Of course, there is a learning curve initially, especially if you’re new to online review management platforms. The extensive features can feel overwhelming at first, but the customer support and training resources helped me get up to speed faster. The platform’s mobile-friendly design has been a real advantage, letting me monitor and respond to reviews on the go, which is crucial for timely engagement.

One consideration for smaller businesses like mine is pricing, as the advanced tools come at a premium. Still, the value gained from enhanced customer interaction and stronger brand reputation often justifies the cost. For anyone interested in expanding their online presence, I also recommend checking out this article on bookkeeping programs for home use, which offers useful insights into managing business finances alongside customer experience efforts.

Companies benefiting from GatherUp reviews span diverse industries, each leveraging the platform to meet specific customer feedback and reputation management needs.

• Retailers use GatherUp to automate review requests post-purchase, boosting online visibility and trust through aggregated customer feedback from multiple sources.
• Healthcare providers such as clinics and dental practices gather compliant patient reviews to enhance service quality and reinforce patient trust, crucial in reputation-sensitive environments.
• Hospitality businesses including hotels and restaurants capture timely guest feedback to improve satisfaction and maintain competitive online presence by monitoring reviews across key platforms.
• Professional services firms like law offices and consultants automate testimonial collection post-engagement, tracking client satisfaction trends to build credibility in competitive markets.
• Automotive dealerships and repair shops request immediate post-service reviews that elevate local search rankings and provide insights to improve customer retention.
• Real estate agencies utilize GatherUp to collect verified client feedback after transactions, helping agents showcase positive experiences and generate leads in crowded markets.
• Educational institutions such as tutoring centers solicit detailed feedback from students and parents, anonymizing responses when needed to ensure honest evaluations that enhance program credibility.
• Fitness and wellness providers use automated review requests to highlight positive member experiences, driving community trust and membership growth.
• Home services companies including electricians and landscapers depend on fresh, localized customer testimonials to improve search rankings and boost consumer confidence.

For businesses exploring software solutions, understanding how GatherUp supports reputation management across these varied sectors is vital. Those interested in comparing options might find the ranking of the top billing software useful, as it provides insights into complementary tools that can integrate with or support customer engagement strategies.