Best ITSM 365 Alternatives & Competitors for 2025

Monday.com is a highly adaptable platform designed to streamline work and project management for teams of various sizes. Its user-friendly, visually organized interface, enhanced by color-coded elements, allows users to navigate effortlessly without needing technical skills. With over 200 ready-made templates and a straightforward drag-and-drop system, teams can quickly set up workflows and begin managing tasks efficiently. Additionally, its powerful dashboard builder and no-code automation tools help users visualize data clearly and eliminate repetitive processes, boosting overall productivity.

• Visual Board Structure
• Customizable Columns
• Multiple Board Views
• Automations
• Integrations
• Dashboards and Reporting
• Time Tracking
• Mobile App Support

monday.com offers a Free Plan for up to two users at no cost, ideal for individuals or small teams. The Basic Plan costs $12 per seat monthly and includes unlimited boards and prioritized support. The Standard Plan at $17 per seat monthly adds timeline and calendar views, guest access, and automation limits of 250 actions. The Pro Plan, $28 per seat monthly, significantly increases automation and integrations to 25,000 actions and introduces private boards and enhanced analytics. Enterprise pricing is custom and includes advanced security and premium support. A 14-day free trial of Pro is available.

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

• Powerful User-Friendly Survey Builder Tools
• Vast Library of Customizable Templates
• Real-Time Comprehensive Reporting and Analytics
• Seamless Embedded Website Form Integration
• Innovative Optimized Mobile-Friendly Form Experience
• Dynamic Conditional Logic for Customization
• Extensive Integrations with Third Parties
• Secure Payments Integration for Commerce

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

Qntrl emerges as a digital process automation solution aimed at streamlining operational workflows and enhancing process management. It provides a platform tailored for organizations seeking to simplify and digitize their core procedures, capturing the essence of modern DPA software needs. With a design that balances intuitive usability and robust performance, Qntrl offers a framework that addresses the evolving demands of digital process automation. This overview encapsulates its potential as a tool for businesses that desire a more integrated and efficient approach to managing their processes.

• Centralized Request Submission Interface
• Customized Dynamic Workflow View Configurations
• Real-Time Comprehensive Task Status Updates
• Automated Task and Process Management
• Business Rule Driven Process Automation
• Intuitive Form and Workflow Builders
• Seamless Integration with Enterprise Systems
• Comprehensive End-to-End Workflow Auditing Capabilities

Qntrl presents layered pricing for digital process automation. The Standard plan costs $20 per user monthly or $180 annually, offering unlimited workflows, process automation and streamlined request management. For enhanced compliance, extensive integrations and robust security, the Enterprise plan is available at $40 monthly per user or $360 annually. A 15-day free trial enables firsthand evaluation in both tiers. Larger organizations can opt for a Custom plan, where pricing is available upon request and further customization features are offered. Payment flexibility and support help align Qntrl with diverse enterprise needs.

Acumatica stands out as a modern ERP solution designed for organizations seeking flexibility and scalability through its cloud-native architecture, which provides secure access to data and workflows from any internet-enabled device without requiring VPNs or extra hardware. Its pricing model, based on computing resources rather than per-user fees, allows companies to scale effortlessly by adding unlimited users without increasing costs. The platform integrates essential business functions such as finance, inventory, sales, and CRM into a single system, promoting collaboration and reducing information silos across departments. Enhanced by industry-specific features, automation capabilities, and strong cybersecurity measures like multi-factor authentication and encryption, Acumatica supports tailored workflows and real-time analytics to meet diverse business demands.

• Modern User Interface with enhanced personalization
• AI-First Approach with anomaly detection and predictive analytics
• Project-Related Billing Automation
• Cloud-Native Deployment with optional on-premises
• Unlimited User Licensing via resource-based pricing
• Integrated Customer Relationship Management (CRM)
• Real-Time Dashboards & Reporting
• Advanced Security & Compliance including multi-factor authentication

Acumatica’s pricing is customized based on factors like industry edition, user count, transaction volume, and selected features rather than fixed per-user fees. The General Business Edition starts at $6,000 per year, including five user licenses and 1,000 monthly transactions. Mid-sized companies often spend $25,000 or more annually as usage scales. Implementation fees can range from $30,000 to over $100,000 depending on complexity. Licensing options include SaaS subscription, private cloud subscription, and private cloud perpetual, each offering different flexibility and payment structures.

Kissflow emerges as a solution aimed at streamlining workflow management, even though the current source did not furnish an in-depth overview of its functionalities. Its promise seems to lie in facilitating process automation and optimizing business operations, a proposition that could resonate well with organizations on the lookout for comprehensive business process management software. While specific details about its tools and integrations remain to be fully disclosed, the platform is portrayed as a potentially user-friendly interface that supports the varied needs of modern process management. Prospective customers are encouraged to explore further details as they become available, ensuring the software aligns seamlessly with their operational strategies.

• Extensive Enterprise Workflow Customization
• Rapid and Flexible No-Code and Low-Code Development
• Intuitive Drag-and-Drop Visual Workflow Builder
• Integrated Real-Time Team Collaboration Tools
• Automated End-to-End Business Process Workflows
• Comprehensive Data-Driven Reporting and Analytics
• In-Depth and Real-Time Process Analysis
• Seamless Multi-Device Mobile Accessibility

Kissflow offers a pricing structure that meets diverse business process management needs. Its Basic Plan starts at $1,500 per month and handles simple workflows with internal and external access, a private cluster option, and supports up to 50 users. The Enterprise Plan, available under custom pricing, suits more complex requirements by accommodating both internal and external users and offering dedicated private cluster hosting. Additionally, Kissflow provides a free trial post-consultation, enabling prospective customers to assess if its low-code/no-code solutions align with their organizational objectives. This flexible pricing model supports growth.

Process Street distinguishes itself by combining simplicity with powerful process management, making it a promising solution for businesses aiming to optimize their workflows. Its intuitive interface allows even those with limited technical expertise to effortlessly design, manage, and centralize various processes, ensuring that team members across different locations are on the same page. The platform also leverages automation to eliminate repetitive tasks, thereby reducing the risk of human error while enabling teams to focus on more strategic activities. Moreover, by clearly delineating responsibilities and tracking progress, Process Street enhances team accountability, all while being supported by a responsive customer service team dedicated to continuous improvement.

• Streamlined Collaborative Workflow Management System
• Advanced Automation and Task Triggers
• Robust Seamless Third-Party Integrations Network
• Comprehensive Real-Time Analytics Performance Dashboard
• Efficient Task Assignment and Dependencies
• Reliable Adaptive Conditional Approval Workflows
• Fully Customizable Pre-Made Workflow Templates
• Mobile Accessibility for Seamless Productivity

Process Street offers three distinct pricing plans for varied business needs. The Startup plan targets smaller companies with fewer than 15 employees and modest revenue, providing robust features though specific prices aren’t disclosed. In contrast, the Pro plan starts at $1,500 per month billed annually, offering advanced functionalities and greater workflow capacity. For larger organizations seeking tailored solutions, the Enterprise plan requires direct contact for a customized quote. A 14-day free trial is available for the Pro plan, allowing customers to explore its comprehensive features. Plans offer scalable growth investment.

IBM Blueworks Live is a dynamic cloud-based tool that centralizes all process documentation in a single, easily accessible repository, ensuring that critical workflows are never lost in translation. Its real-time collaboration capabilities encourage instantaneous feedback during interactive workshops, thereby expediting decision-making and streamlining process management. Designed with versatility in mind, the platform allows users to access a fully functional interface from any device, be it desktop or mobile, which is particularly appealing for teams operating in remote or hybrid settings. Furthermore, by adhering to BPMN standards and incorporating robust reporting tools, IBM Blueworks Live not only guarantees compliant process visualization but also equips organizations with the insights needed to optimize efficiency.

• Process Mapping
• Collaboration Tools
• Cloud-Based Accessibility
• Version Control
• Integration Capabilities
• Mobile Access
• Reporting and Analytics
• Customizable Templates

IBM Blueworks Live does not provide specific pricing details publicly. Instead, prospective customers are advised to contact IBM directly or visit the official website to access tailored pricing information. The available options and pricing structure remain undisclosed, with costs likely varying based on individual business requirements and usage levels. Users can explore a free trial to experience the solution before a commitment. To ensure transparency in budgeting and cost planning, potential buyers should seek direct communication with IBM representatives for comprehensive details on pricing plans. Contact IBM today for details.

Appian stands out as a low-code platform that enables businesses to develop applications 15 to 20 times faster than traditional coding methods, thereby accelerating time-to-market and enhancing return on investment. Its robust visual process modeling features empower teams to design and debug complex workflows easily while ensuring that applications remain accessible across multiple devices, including mobile, web, and email. Furthermore, with strong integration capabilities, a secure infrastructure, and continual updates, Appian offers a comprehensive solution for organizations seeking a dynamic and efficient software platform.

• Visual Low-Code Application Development Platform
• Streamlined Business Process Workflow Automation
• Robust Integration With Multiple Systems
• Optimized Mobile Compatibility And Access
• Comprehensive Security And Compliance Enforcement
• Real-Time Data Analytics And Reporting
• Scalable Solutions For Evolving Workload
• Intelligent AI Machine Learning Integration

Appian’s pricing structure delivers flexibility through distinct plans. A free trial offers full platform functionality on a dedicated cloud instance without requiring a credit card, providing a no-cost entry. The Application Edition is priced at $90 per user per month and empowers business users to develop and collaborate on a single application. For more expansive needs, the Enterprise Edition at $180 per user per month supports broad application deployment and facilitates digital transformation across an organization. For customized solutions, simply reaching out to Appian directly is recommended for further details.

For prospective customers in need of a solution that boosts workflow efficiency, Microsoft Power Automate transforms tedious, repetitive tasks into automatically managed processes while reducing human error and enhancing productivity. Its robust integration with essential Microsoft products like SharePoint, Outlook, and Teams—as well as numerous third-party applications—creates an ecosystem where seamless, cross-functional workflows are not only possible but straightforward. Designed with a user-friendly interface to suit individuals regardless of technical expertise, the platform empowers teams to build custom automations without resorting to complex coding. Additionally, by promoting centralized data management and real‑time insights, Power Automate supports smarter, faster decision-making for an agile business environment.

• Comprehensive Cloud Flows (Automated, Instant, Scheduled)
• Pre-built Templates
• Extensive Connectors (600+) for Integration
• Streamlined Approval Workflows with Notifications
• AI Builder for AI Capabilities
• Data Integration and Transformation
• Business Process Flows for Compliance
• Seamless Robotic Process Automation (RPA) for Legacy Systems

Microsoft Power Automate offers flexible pricing for businesses. The Premium plan is $15 per user monthly, delivering unlimited cloud flows, attended desktop flows, process mining, and integrated Dataverse storage. The Process plan is $150 per bot monthly, while the Hosted Process plan costs $215 per flow monthly, featuring additional Azure-hosted capabilities. A 30-day free trial enables users to explore cloud flows via standard connectors. Optional add-ons for process mining, AI Builder, and Copilot Studio further expand automation, meeting diverse operational needs efficiently. These plans ensure scalable automation and cost-effective integration.

Bizagi distinguishes itself by adhering to BPMN 2.0 standards, a feature that not only facilitates meticulous process modeling through built-in error detection but also enhances communication among stakeholders by ensuring precision in workflow design. Its robust automation capabilities break down complex manual tasks, streamlining operations and boosting overall efficiency, while the powerful simulation tools allow businesses to preview and evaluate various process scenarios before full-scale implementation. Additionally, the platform's inherent flexibility enables swift modifications with minimal user disruption, and its extensive customization options—including the integration of custom-coded solutions—ensure that it can meet a wide range of programming and process-specific needs. Together, these attributes position Bizagi as an attractive and versatile solution for organizations seeking to optimize and automate their business processes.

• Robust Process Modeler using BPMN
• Seamless RPA Integration with UiPath
• Native Mobile Access for Workflows
• Embedded Analytics and Visualization Tools
• User-friendly Intuitive Web-based Workflow Portal
• Flexible Integration Capabilities with Systems
• Efficient Process Automation without Coding
• Advanced Security Management with Encryption

Bizagi’s pricing structure caters to diverse needs: while Bizagi Studio and Modeler are completely free, comprehensive Bizagi Engine access requires a paid plan. Customers choose between a perpetual license at $800 per user, with ongoing support and $134 annual maintenance, or a one-year subscription at $311 per user, which bundles seamless maintenance. A free trial is not explicitly offered, so interested parties should contact Bizagi directly for any trial options or further details. This clear pricing model presents straightforward choices for companies evaluating Bizagi, ensuring informed decisions for every business.