Best Helpshift Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

4.9 / 5

Read more about Birdeye

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

Key Features of Birdeye
  • Robust Customer Feedback Collection Tool
  • Advanced Sentiment Analysis and Insights
  • Centralized Multi-Platform Review Monitoring
  • Intelligent AI-Assisted Review Replies
  • Automated Review Generation Campaigns Engine
  • Comprehensive Online Reputation Scoring System
  • Competitive Benchmarking and Analytics Dashboard
  • Real-Time Alerts and Notification System
Price of Birdeye

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

2
Read more about SurveySparrow

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

Key Features of SurveySparrow
  • Fully Extensive Customizable Brand-Aligned Surveys
  • Intuitive Drag and Drop Builder
  • Diverse Interactive Question Types Options
  • Insightful Real-Time Data Visual Dashboards
  • Comprehensive Reporting, Analytics, and Metrics
  • Dynamic Branching and Skip Logic
  • Automated Seamless Multi-Channel Survey Distribution
  • Enterprise-Grade Secure Survey Data Management
Price of SurveySparrow

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

Read more about QuestionPro

QuestionPro stands out as a powerful survey software solution, offering users rapid and efficient project execution through access to more than 350 ready-made survey templates and a dynamic analytics dashboard for real-time data insights. Its extensive survey creation tools simplify questionnaire design and enable instant distribution to pre-loaded contact lists, significantly cutting down on time and effort. Nonprofit organizations particularly benefit from its affordability, with free versions and substantial discounts available, while the platform’s support for over 100 languages ensures effective engagement across diverse markets. Additionally, advanced technical features such as intuitive survey logic, mobile optimization with offline capabilities, and seamless integration with major platforms enhance its appeal for organizations seeking comprehensive data collection and management tools.

Key Features of QuestionPro
  • Intuitive drag-and-drop Survey Builder
  • Over 80 advanced and standard Question Types
  • Conditional Logic including Branching and Skip Logic
  • Multi-Language Support for global reach
  • Real-Time Reporting with automated dashboards
  • Third-Party Integrations with Salesforce, Tableau, and more
  • Mobile Optimization with offline data collection
  • Custom Branding for surveys
Price of QuestionPro

The Essentials Plan is free, allowing one user to collect up to 200 responses per survey with basic features and 24/7 support. The Advanced Plan costs $99 per user monthly, billed annually, offering up to 25,000 responses yearly, enhanced survey options, and branding tools. For teams, the Team Edition charges $83 per user monthly with a minimum of five users, supporting 100,000 responses annually and adds collaboration features plus a dedicated account manager. The Research Suite requires contacting sales for custom pricing and includes advanced tools and professional services.

4

SurveyPlanet

4.75 / 5

Read more about SurveyPlanet

SurveyPlanet emerges as an exceptionally user-friendly solution, offering a streamlined interface that empowers users of all technical backgrounds to design and deploy engaging surveys through intuitive drag-and-drop features. The platform provides an array of robust customization options, including diverse themes, images, and question types, which allow each survey to seamlessly reflect a brand’s identity or specific research objectives. Its advanced analytics capabilities deliver real-time insights and detailed reports—an essential asset for organizations eager to make swift, data-informed decisions. Moreover, with an accessible free version and competitively priced tiers for enhanced functionalities, SurveyPlanet stands as a versatile, cost-effective choice for those evaluating survey software solutions.

Key Features of SurveyPlanet
  • Unlimited Surveys for unlimited feedback
  • Unlimited Questions providing comprehensive insights
  • Email and SMS Notifications delivered
  • SSL Security ensuring data protection
  • Survey Embedding to enhance interactivity
  • Multi-Language Support for global reach
  • Team Collaboration for seamless workflows
  • API Access integrating advanced functionalities
Price of SurveyPlanet

SurveyPlanet accommodates users with a trio of distinct pricing plans. The Free Plan, costing nothing, provides unlimited surveys, basic customization, secure data, and an array of pre-written templates. The Pro Plan, priced at $20 monthly or $180 annually, expands functionality with exportable results, AI survey creation, custom themes, and enhanced notifications. Enterprise customers invest $350 per year to access team collaboration, advanced analytics powered by AI, branded survey URLs, API integration, and performance metrics tracking. Each plan simplifies survey management while offering tiered capabilities to match diverse organizational needs efficiently.

5

Formsite

4.65 / 5

Read more about Formsite

Formsite presents an appealing, cost-effective solution for businesses seeking an efficient and versatile tool for data collection, offering robust form-building capabilities without the hefty investment that custom software development demands. Combining a dynamic, user-friendly form builder with intricate functionalities—such as conditional logic and matrix-style questions—the platform enables organizations to craft complex forms effortlessly, even without any coding expertise, thereby accommodating a diverse range of operational needs. Its deep integration with services like Google Sheets and MailChimp streamlines data management, while comprehensive customization options and secure SSL encryption further bolster its appeal in today’s competitive business landscape.

Key Features of Formsite
  • Customizable Form Builder
  • Multi-page Forms
  • Conditional Logic
  • Integration with Payment Gateways
  • Secure Submissions
  • Save & Return Functionality
  • Analytics and Reporting
  • Custom Branding Options
Price of Formsite

Formsite’s pricing structure offers flexible options for diverse business needs. Its 14-day Professional free trial lets potential customers experience key features without a credit card. The Personal plan delivers basic forms and file storage suited for lighter tasks, while the Professional plan doubles capacities and provides branding removal if needed. Business and Business+ plans significantly expand form limits, file space, and workflow capabilities for growing enterprises. The Enterprise plan, with extensive form reach, ample storage, and multiple sub-user support, is designed for large organizations seeking robust, scalable functionality. Enjoy flexible scalability.

6

Alchemer Survey

4.6 / 5

Read more about Alchemer Survey

Alchemer Survey stands out with its remarkable adaptability and extensive customization options, allowing users to design dynamic surveys through a diverse range of question formats and pre-built templates that cater to specific business needs. Its seamless integration with numerous third-party applications not only streamlines workflow processes but also enables the direct transfer of survey data into existing systems, such as CRM platforms. In addition, the platform's robust reporting and analytics capabilities empower users to perform intricate data analyses that support strategic decision-making with real-time insights. Complementing these features is its intuitive, user-friendly interface, which ensures that even those with minimal technical expertise can efficiently create and manage surveys, backed by comprehensive customer support.

Key Features of Alchemer Survey
  • Extensive Question Types
  • Advanced Logic and Branching
  • Flexible Reporting Options
  • Unlimited Surveys and Questions
  • Integration Capabilities
  • Real-time Reporting Dashboards
  • Custom Branding Options
  • Mobile Optimization
Price of Alchemer Survey

Alchemer Survey offers tiered pricing designed to suit evolving business needs. The basic Collaborator plan, at $49 per user monthly or $450 annually, provides unlimited surveys and 43 question types with essential reporting and email support. The Professional plan upgrades these features with advanced reporting, survey logic, and phone support for $149 monthly or $1,075 annually. The Full Access plan, costing $249 monthly or $1,895 annually, introduces advanced data analysis and priority support. For larger operations, the Business Platform requires a personalized quote, ensuring scalability with enterprise integrations. Overall appealing.

7

Zoho Survey

4.6 / 5

Read more about Zoho Survey

Zoho Survey presents a user-friendly interface that makes creating custom surveys a seamless experience—even for those lacking extensive technical knowledge—through intuitive drag-and-drop features and a design process tailored to reflect your brand identity. With a broad array of question types, including rating scales, multiple-choice, and open-ended formats, the platform ensures that data collection is both comprehensive and adaptable to various research goals, while its branching logic personalizes the survey flow based on prior responses. In addition, robust analytics tools enable real-time interpretation of responses via detailed charts and graphs, thus expediting the discovery of trends and facilitating informed decision-making. Seamlessly integrating with other Zoho products and popular third-party applications, and offering versatile distribution options such as email, social media, and web embeds, Zoho Survey delivers a cost-effective, scalable solution designed to meet the feedback collection needs of any organization.

Key Features of Zoho Survey
  • Intuitive, User-Friendly Survey Creation Tool
  • Versatile, Customizable Survey Template Library
  • Effortless, Seamless Zoho CRM Integration
  • Robust, Powerful Multi-Language Survey Capabilities
  • Real-Time Reporting and Analytics Dashboard
  • Fully Mobile-Friendly Design for On-the-Go
  • Comprehensive Custom Branding and Visuals
  • Advanced Response Logic and Automation
Price of Zoho Survey

Zoho Survey pricing offers solutions for diverse company needs with four distinctive plans. The Free Plan provides basic features with up to 10 questions and 100 responses. The Standard Plan, at $25 per month billed annually, permits unlimited surveys, extended question limits, enhanced reporting, and custom branding. The Professional Plan at $50 monthly introduces advanced analytics, increased question capacity, and branching options. The Premium Plan, costing $100 per month billed annually, ensures unlimited surveys, refined logic, and API integration. A free trial is available, letting prospective customers explore key functionalities.

8

LimeSurvey

4.55 / 5

Read more about LimeSurvey

LimeSurvey offers a powerful platform for organizations needing versatile and extensive survey tools, supporting an unlimited number of surveys and questions. With over 28 question types available—including matrix-style formats—it enables detailed and flexible data gathering beyond basic questionnaires. The software also allows complete customization of survey design to match branding or specific goals, ensuring a tailored respondent experience. Additionally, its strong focus on data security, including GDPR compliance and encrypted storage in Germany, provides peace of mind for privacy-conscious users.

Key Features of LimeSurvey
  • User-Friendly Interface
  • Survey Design Flexibility
  • Branching Logic
  • Responsive Design
  • Data Export Options
  • Extensive Reporting Tools
  • API Access
  • Security Features
Price of LimeSurvey

LimeSurvey offers a multi-tiered pricing structure catering to a range of user needs. The Free Plan provides essential functionality with limited survey creation while supporting community assistance. The Basic option enables unlimited surveys and responses, advanced question types with custom branding and reporting features. For more robust requirements, the Professional package builds on Basic with enhanced reporting, sophisticated survey logic, and priority support. The Enterprise option further augments capabilities with API integration, custom roles, and dedicated account management. A free trial allows prospective customers to experience the platform before committing.

9

CrowdSignal

4.5 / 5

Read more about CrowdSignal

CrowdSignal, formerly known as Polldaddy, is a robust platform designed to simplify the creation of surveys, polls, and quizzes, boasting an intuitive drag-and-drop interface that allows users without advanced technical skills to craft engaging forms effortlessly. Its versatility is evident in the support of numerous question types, ranging from multiple-choice and Likert scales to open-ended responses, accommodating diverse survey requirements while ensuring a seamless user experience. With the freedom of unlimited surveys and responses, the platform enables expansive data collection complemented by customizable themes and CSS options that align surveys with specific brand aesthetics. Additionally, its integrated analytics dashboard, capable of real-time tracking and multifaceted data export, coupled with essential spam protection measures, positions CrowdSignal as a compelling solution for businesses seeking an effective, user-friendly feedback tool.

Key Features of CrowdSignal
  • Intuitive Drag-and-Drop Survey Creation Platform
  • Customizable Brand-Aligned Survey Design Options
  • Advanced Conditional Branching Logic Paths
  • Live Real-Time Response Monitoring Dashboard
  • Integrated Data Analysis Visualization Tools
  • Flexible Multi-Format Data Export Options
  • Google Sheets and Third-Party Integration
  • Comprehensive Secure Data Privacy Controls
Price of CrowdSignal

Crowdsignal offers four pricing plans. The Free plan lets you create unlimited surveys and polls while collecting up to 2,500 responses monthly with exports. The Premium plan, at $25 monthly or $15 annually, adds unlimited responses, advanced survey logic, Google Sheets integration, and email support. The Business plan, for $59 monthly or $45 annually, removes branding and offers API access and high-volume email surveys. The Team plan costs $29 per user monthly (annually billed) and supports collaborators with enhanced upload limits. All paid plans include a 30-day money-back guarantee immediately.

10

Formstack

4.5 / 5

Read more about Formstack

Formstack is a multifaceted, low- to no-code platform designed to simplify and enhance business operations by unifying Forms, Documents, e-signatures, and native Salesforce tools within a single system. Its robust integration options are impressive, offering more than triple the third-party connections compared to competitors, which ensures seamless data transfer across various applications like CRM, email marketing, and payment gateways. Users benefit from automation features that can save an average of 17 hours weekly by intelligently pre-filling data and streamlining workflows. With an intuitive drag-and-drop builder, customizable branding, and dynamic task management included in every pricing tier, Formstack provides both powerful functionality and ease of use for organizations aiming to digitize and automate their processes.

Key Features of Formstack
  • Intuitive Drag-and-Drop Form Creation Tool
  • Intelligent Conditional Logic for Customization
  • Comprehensive Automated Workflow Management System
  • Robust Integration Capabilities with Applications
  • In-depth Analytics and Reporting Tools
  • Secure Data Collection with Encryption
  • Legally Binding E-Signature Collection Tool
  • Customizable Branding Options for Identity
Price of Formstack

Formstack offers diversified pricing plans to suit various business needs. The Forms plan begins at $83 monthly on an annual basis, suitable for smaller scale operations, offering essential features and standard submission limits. For enhanced requirements, the Suite plan starts at $250 monthly (annually), featuring increased capacity, document automation, and advanced workflow tools. Customizable enterprise packages are available with tailored pricing, providing dedicated support and additional security features. Optional add-ons for extra users and usage extend flexibility, letting companies choose configurations that align perfectly with their evolving business demands effectively.

Overview

If you’re exploring customer support solutions, you’ve likely come across Helpshift as a popular option. However, it’s not always the perfect fit for every business. Whether it’s concerns about pricing, specific feature needs, or ease of integration, finding the right alternative can be a challenge.

Choosing the best software for your customer support means balancing functionality with user experience and cost-effectiveness. You want a platform that not only handles your current volume smoothly but also scales with your growth and adapts to your unique workflows.

This article will help you navigate the landscape beyond Helpshift. You’ll discover what to consider when evaluating alternatives, identify common pitfalls to avoid, and understand how to find a solution that truly aligns with your customer service goals.

By reading further, you’ll gain valuable insights that empower you to make an informed decision. This will save you time, reduce frustration, and ultimately lead to better support outcomes for your customers and your team.

What is Helpshift?

Helpshift is a cloud-based platform engineered to streamline customer service, especially for businesses that engage directly with consumers. It centralizes communication across mobile apps, websites, social media, and phone channels, offering a unified support experience that boosts customer engagement and retention.

The platform's standout feature is its AI-driven automation, which includes embedded web chat, in-app messaging, ticketing systems, searchable FAQs, and intelligent chatbots. These tools facilitate swift resolution of inquiries by automating routine tasks such as ticket routing and intent recognition, while escalating complex issues to human agents within a consolidated Agent Desktop environment.

This Agent Desktop serves as a comprehensive hub for support teams, allowing them to track tickets, review customer history, analyze performance data, and manage ongoing interactions efficiently. Meanwhile, the self-service help center empowers users to independently find answers through curated knowledge bases embedded within apps.

With advanced Natural Language Processing capabilities, Helpshift supports over 180 languages, enhancing its ability to detect user intent and personalize automated responses. Its customizable bots can be tailored without deep technical expertise, enabling organizations to adapt workflows to their specific needs.

Additionally, Helpshift offers extensive integration options via APIs and third-party connections, making it highly adaptable to diverse customer service ecosystems. For businesses considering complementary solutions, exploring cloud based invoicing software may provide valuable insights into streamlining other operational areas alongside customer support.

What to look for in Helpshift alternatives?

Helpshift stands out for its robust AI-driven automation, including chatbots that manage routine questions and prioritize issues, significantly easing the burden on support agents. Its embedded web chat and in-app messaging deliver seamless, contextual help directly inside mobile apps and websites, a key advantage for businesses focused on mobile-first customer experiences.

The platform excels in multichannel support, enabling communication across web, app, email, chat, and social media channels while providing multi-language capabilities to cater to diverse global audiences. Automated ticket routing combined with customizable issue tags ensures that queries reach the correct teams swiftly, enhancing operational efficiency.

Analytics and reporting are another strong suit; Helpshift offers detailed insights into agent productivity, customer satisfaction, and workflow performance, which are essential for data-driven decision-making. Companies can also leverage the platform’s self-service features—such as searchable FAQs and knowledge base management—to empower customers to resolve issues independently, reducing support load.

Integration flexibility is critical when selecting alternatives. Helpshift connects smoothly with existing CRM and ticketing systems, facilitating unified customer data and streamlined workflows. Customization options allow businesses to maintain consistent branding throughout the support journey.

When evaluating replacements, prioritize solutions that equal or surpass Helpshift in AI automation, especially in intent detection and bot customization. Confirm the alternative’s support for mobile and multichannel environments, including in-app messaging, if that is vital. Examine the depth of analytics and the ease of tailoring dashboards and reports to your operational needs.

Strong self-service and knowledge management tools remain non-negotiable for improving customer satisfaction and reducing agent workload. Automation features like auto-responses and time-based triggers further enhance efficiency and adherence to service level agreements.

For those researching parallel technologies, exploring learning management platforms can offer insights into scalable, automated solutions that emphasize user engagement and streamlined support—concepts highly relevant when considering customer service software alternatives.

Frequently Asked Questions about Helpshift

What are the most popular alternatives to Helpshift?

Prominent alternatives include Zendesk Support Suite, Intercom (notably Fin by Intercom), Freshdesk, Salesforce Service Cloud, LiveAgent, Help Scout, Zoho Desk, Drift, Hiver, and Saufter.io.

How do Helpshift alternatives compare in pricing and trial periods?

Pricing varies widely among alternatives, from as low as $7 per user monthly with Zoho Desk to up to $2,500 per month for Drift. Most platforms offer free trials lasting between one week and a month, allowing potential users to evaluate features before purchasing.

Do alternatives to Helpshift support multiple communication channels?

Yes, leading competitors enable multi-channel customer engagement, including email, social media, live chat, phone, and often in-app messaging, providing broad coverage for diverse communication needs.

Are AI-powered functionalities available in Helpshift competitors?

Many alternatives incorporate AI-driven automation and chatbots. Advanced options like Intercom’s Fin and eGain deliver sophisticated, context-sensitive, and personalized responses across various channels.

Which Helpshift alternatives offer integration with email platforms?

Several solutions, such as Hiver, integrate seamlessly with Gmail and Outlook, enabling support teams to handle customer inquiries directly from familiar email environments without extra training.

Can Helpshift alternatives accommodate different business sizes?

Most are designed to scale flexibly, serving businesses ranging from startups to large enterprises. They provide modular features and adaptable pricing to support growth and evolving customer service requirements.

How do Helpshift alternatives manage customer data security?

Top alternatives comply with industry security standards, frequently holding certifications like TRUSTe. They offer strong reporting, compliance features, and privacy controls to safeguard customer information.

Do Helpshift alternatives integrate with other business applications?

Yes, platforms like Zendesk and Freshdesk boast extensive integrations—often exceeding 90 options—with CRM systems, analytics tools, collaboration software, and other third-party applications to streamline workflows.

Are there Helpshift alternatives tailored to specific industries?

Some providers, such as GoBots, focus on particular sectors like e-commerce, delivering specialized AI solutions to boost sales and marketplace performance, while others offer broad, general-purpose support capabilities.

What type of customer support and onboarding do Helpshift alternatives provide?

Most competitors supply onboarding assistance, detailed documentation, and ongoing support to ensure users transition smoothly and effectively utilize their platforms.

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