Best 8x8 Contact Center Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about Zendesk
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Key Features of Zendesk
- Multi-channel Support Management
- Customizable Workflows
- Third-party Integrations
- AI Agents with Essential and Advanced Plans
- Knowledge Article Editor
- AutoQA for Voice with Scoring
- Workforce Management with Audit Logs
- Customizable Ticket Forms
Price of Zendesk
Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.
Read more about VCC Live
VCC Live emerges as a promising solution for organizations seeking a fresh approach to managing customer interactions. Its design appears to cater to the dynamic needs of modern contact centers, offering a platform that supports streamlined communication processes. While specific feature details are not provided, the product is positioned to serve businesses aiming to enhance their contact center efficiency and responsiveness in an evolving digital landscape. The inherent versatility of VCC Live invites prospective users to explore how a unified software solution could elevate their operational capabilities.
Key Features of VCC Live
- Omnichannel customer communication across channels
- Intelligent automatic call distribution system
- Real-time live performance monitoring dashboards
- Advanced performance analytics for optimization
- Seamless integration with leading CRM
- Secure data protection and compliance
- Dynamic session routing and queuing
- User-friendly interface enhancing agent efficiency
Price of VCC Live
VCC Live offers three distinct pricing plans structured on a per-seat model, meaning costs vary by the number of users. The Essentials Plan supports effective outbound campaigns and basic communications with email support and voice recordings. The Advanced Plan enhances operations by adding intelligent IVR, expanded data handling, and a personal consultant. The Multichannel Plan further extends capabilities for seamless, cross-channel communications including automated SMS, dynamic templates, and professional support. Specific pricing details are available on request, ensuring tailored solutions to meet varied organizational needs. Please contact VCC Live now.
Read more about VoIPstudio
VoIPstudio presents a robust cloud-based call center platform designed to meet the diverse needs of modern businesses, featuring tools such as virtual switchboards, voicemail, IVR, and extension dialing. Its advanced capabilities include automatic call distribution queues and time-based routing, all secured by strong encryption protocols that safeguard sensitive communications. Offering affordability with plans starting at $4.99 per user monthly, it combines excellent call quality with unlimited call recording and a user-friendly interface. Moreover, VoIPstudio stands out for its scalability and seamless CRM integration, making it an adaptable choice for companies aiming to optimize their communication infrastructure.
Key Features of VoIPstudio
- High-quality reliable Internet voice calls
- Fully scalable multi-party conference calls
- Fully customizable voicemail service options
- Unlimited secure call recording capabilities
- Intelligent responsive automated attendant menus
- Seamless integrated CRM system functionality
- Effortless cloud-based number porting process
- Robust emergency-ready failover protection mechanism
Price of VoIPstudio
VoIPstudio pricing focuses on flexibility for various business needs. The Pay as You Go plan, at $4.99 per user monthly, suits companies handling mostly inbound calls, with competitively priced outbound rates per minute. For frequent outbound callers, the 2K Bundle offers 2,000 minutes and one inbound number per user at $16.99 monthly. Larger organizations can opt for the Enterprise plan, tailored through a custom quote. Additionally, businesses can experiment risk-free with a 30-day free trial, no credit card required, providing full access to VoIPstudio’s extensive call and collaboration tools today.
Read more about AVOXI
AVOXI overview: The available source does not offer specific details on AVOXI’s features, leaving its comprehensive description open to interpretation. Nonetheless, one can infer that AVOXI positions itself as a solution geared toward the communication needs of VoIP providers, hinting at an approach that aims to balance innovative functionality with everyday usability. This overview encourages prospective clients to look deeper into how such a product might align with the demanding requirements of modern voice communication services. While the particulars are currently sparse, its very mention underscores an intent to serve a market seeking reliable and adaptable VoIP solutions.
Key Features of AVOXI
- Global Virtual Numbers in 170+
- High Quality SIP Trunking Service
- Comprehensive Cloud Contact Center Solution
- Integrated AVOXI Genius Platform Experience
- Advanced Call Analytics for Performance
- Customizable Call Routing for Efficiency
- Reliable Flexible Call Forwarding Capabilities
- Real-Time Call Quality Monitoring Tools
Price of AVOXI
AVOXI presents tiered pricing tailored for diverse business scales. The Launch Plan starts at $0 per user each month, ideal for newcomers, offering essential call management and a free trial. The Contact Plan, at $19.99 monthly per user, extends functionalities with advanced analytics and agent tools. For larger organizations, the Enterprise Plan begins at $39.99 per user per month, providing comprehensive contact center engagement. Additionally, a recurring $9.99 platform fee applies with onboarding fees starting at $149.99 for six licenses, ensuring flexibility for evolving communication needs. Tailored options streamline decisions.
Read more about NICE inContact CXone
NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.
Key Features of NICE inContact CXone
- Omnichannel Routing
- AI-Driven Sentiment Analysis
- Workforce Management (WFM)
- Real-Time Analytics and Reporting
- Automation and Self-Service
- Flexible Cloud Deployment
- Customizable Agent Desktop
- Pre-Built Integrations Marketplace
Price of NICE inContact CXone
NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.
Adversus Dialer
4 / 5
Read more about Adversus Dialer
Adversus Dialer stands out as a powerful tool for organizations aiming to enhance outbound communication efficiency through its advanced predictive dialing system, which intelligently connects agents only to live calls, thereby reducing downtime and boosting productivity. The platform’s flexibility is notable, offering customizable dialing strategies and adaptable call handling settings tailored to meet the demands of diverse campaigns. Additionally, it streamlines workflows by enabling seamless lead imports, contact filtering, and automated triggers, ensuring agents prioritize the most promising leads. With integrated calendar synchronization and comprehensive real-time analytics, Adversus empowers managers to optimize scheduling and make data-driven decisions to elevate overall call center performance.
Key Features of Adversus Dialer
- Automatic Call Recording
- Campaign Management Module
- Appointment Scheduling
- Automated Workflows
- Lead Tracking and Management
- Reporting and Analytics
- Auto-Dialer Functionality
- Answering Machine Detection
Price of Adversus Dialer
Adversus Dialer’s pricing starts at €122 per month per seat with a minimum of three agents for the monthly plan, offering unlimited calls to the EU, US, and Canada without setup fees. The annual plan reduces this cost to €100 per seat monthly, also requiring three agents, and includes the same calling features. There’s a basic flat-rate plan starting at €110 per month. For larger organizations, custom enterprise pricing is available. A free trial is offered without needing a credit card, allowing businesses to test the platform risk-free.
Read more about Five9
Five9 overview
The provided source material did not include specific details about Five9’s features or use cases, leaving the overview intentionally broad. Nonetheless, within the context of contact center software, Five9 is positioned as a potential solution designed to streamline customer communication. Although the source does not elaborate further, prospective customers might infer that its design intents to support efficient and scalable interactions. This introductory glimpse serves as a starting point for those interested in platforms that aim to bolster modern contact center operations.
Key Features of Five9
- Preview and Progressive Dialing Options
- Robust Call Recording and Analysis
- Intelligent Interactive Voice Response System
- Seamless Omnichannel Communications Integration System
- Real-Time Workforce Management and Analytics
- Customizable Session Routing and Queuing
- Efficient Automated Call Distribution Feature
- Dynamic CRM Integration and Data
Price of Five9
Five9’s pricing is segmented into five flexible plans designed for various contact center needs. The Digital and Core plans both stand at $119 per month on a 36‐month contract, delivering digital-only or voice-focused functionality with blended inbound/outbound support. Meanwhile, the Premium, Optimum, and Ultimate plans offer increasingly comprehensive features – ranging from combined digital and voice capabilities to advanced workforce engagement and analytics – with affordable pricing available on request. Note that Five9 does not list a free trial, so potential customers should contact Five9 for pricing insights and solutions.
Read more about RingCentral Contact Center
The provided overview is sparse, yet it hints at RingCentral Contact Center being positioned as a dynamic solution for managing customer interactions. Even though the specifics are not elaborated, the narrative suggests that this platform is designed to streamline communication processes—an element highly relevant for businesses considering auto dialer software solutions. Its implied flexibility and agile framework resonate with organizations seeking scalable tools to support high-volume outreach. While definitive details remain absent from the source, the brief depiction leaves room for further exploration about its potential to integrate automated dialing functionalities seamlessly into broader contact center operations.
Key Features of RingCentral Contact Center
- Proactive Outreach Tools (Predictive Dialers, Automated Campaigns)
- Automatic Call Distribution (ACD)
- Call Blending
- Intelligent Routing and Distribution
- Real-Time Analytics, Reporting & Insights
- Seamless Integration Capabilities (Open APIs)
- Cloud-Based, Scalable Deployment with Disaster Recovery
- Efficient Workforce Management and Scheduling Solutions
Price of RingCentral Contact Center
RingCentral Contact Center pricing is structured to accommodate businesses from small operations to large enterprises. The Core Plan offers essential services at $20 per user per month (annual billing) or $30 monthly, making it ideal for budding contact centers. Incrementally advanced features, including automatic call recording and multi-site management, are offered with the Advanced Plan at $25 per user per month (annual) or $35 monthly. For extensive analytics and collaboration, the Ultra Plan is available at $35 per user per month (annual) or $45 monthly, ensuring scalability and robust performance.
Read more about CallRail
CallRail stands out as a solution devised for managing and tracking inbound calls, tailored to help businesses capture essential customer interactions. Its platform is built to offer clear insights into call activity, which can be invaluable when optimizing marketing efforts based on callers’ behaviors. For prospective customers exploring inbound call tracking software, CallRail’s approach underscores the importance of understanding each call as a vital piece of the wider customer engagement puzzle.
Key Features of CallRail
- Local and toll-free numbers management
- Dynamic number insertion tracking analytics
- Multi-channel call attribution reporting system
- Automated lead qualification and scoring
- Smart call routing with IVR
- Real-time notifications and voicemail transcription
- CRM and Google Analytics integration
- Mobile app management for calls
Price of CallRail
CallRail offers four pricing plans designed for effective inbound call tracking. The basic Call Tracking plan, at $50/month, provides call forwarding, recording, and dynamic number insertion. Call Tracking + Intelligence, at $100/month, adds transcription and keyword analysis for enhanced insights. Similarly, Call Tracking + Form Tracking, also $100/month, integrates form submission tracking with a custom builder. For comprehensive coverage, Call Tracking Complete, at $150/month, unites calls and forms analytics. All plans include a 14-day free trial, allowing businesses to experience the features risk-free, designed to maximize tracking and marketing performance.
CallTrackingMetrics
4.7 / 5
Read more about CallTrackingMetrics
CallTrackingMetrics stands out for businesses seeking to refine their call management and marketing strategies by offering high-powered analytics that pinpoint which marketing efforts drive the most calls. Its seamless, bi-directional Salesforce integration reduces manual data entry errors while ensuring real-time synchronization, which boosts overall sales and support efficiency. Moreover, the inclusion of customizable call triggers enables companies to tailor specific actions for various call conditions, enhancing customer interaction versatility. Detailed, user-friendly reporting on metrics such as call volume, duration, and conversion rates further allows teams to optimize their strategies and resource allocation with confidence.
Key Features of CallTrackingMetrics
- Dynamic Number Insertion (DNI) Tracking
- Call Recording and Transcriptions Analysis
- SMS Text Messaging for Leads
- Campaign Attribution and Marketing Analytics
- AI-Driven Insights for Lead Prioritization
- Intelligent Call Routing with Demographics
- Automation Triggers for Sales Opportunities
- Omnichannel Communication Integration for Engagement
Price of CallTrackingMetrics
CallTrackingMetrics presents four tiered pricing plans for diverse business needs. The Marketing Lite plan delivers fundamental call attribution, recording, and seamless integrations at accessible rates billed monthly or annually. For those requiring advanced features, the Marketing Pro plan enhances tracking with AI analysis, white-label options, and robust integrations. Sales Engage elevates functionality with softphone customization and dynamic routing, perfect for sales teams. The Enterprise plan offers expansive scalability with unlimited sub-accounts, dedicated management, and priority support on an annual basis. A free month is available at signup, usage fees apply.
Overview
Choosing the right contact center software is crucial for businesses aiming to deliver exceptional customer experiences. While 8x8 Contact Center is a well-known option, it might not meet every company's unique needs or budget constraints. Prospective customers in contact center solutions often face challenges like limited customization, scalability issues, or pricing concerns with their current provider.
This article will guide you through a variety of alternatives to 8x8 Contact Center, helping you identify solutions that better align with your specific requirements. By exploring different options, you can find software that offers enhanced features, improved flexibility, and better support tailored to your business size and industry.
Reading this article will save you time and effort by providing clear insights into what to look for when evaluating contact center platforms. You'll gain a better understanding of how to overcome common pitfalls and make a confident, informed decision that enhances your customer service capabilities and drives business growth.
What is 8x8 Contact Center?
8x8 Contact Center is a cloud-native platform engineered to unify customer interactions across voice, chat, email, and social media channels, providing a seamless omnichannel experience. Its design supports agents and supervisors by consolidating all communications into a single interface, ensuring consistent and personalized service regardless of the customer's preferred contact method.
A standout aspect is its AI-driven capabilities that accelerate issue resolution and enhance service quality. Automation, sentiment analysis, and context-aware agent guidance combine to optimize workflows and enable agents to respond with greater efficiency and accuracy. The platform’s real-time data workspaces simplify handling complex inquiries while maintaining responsiveness.
Advanced routing mechanisms, including skills-based and omnichannel routing, intelligently connect customers to the most suitable agents. This targeted approach not only improves first-contact resolution but also ensures customers receive specialized assistance tailored to their needs. Additional features like Agent Assist and proactive messaging enable agents to reduce after-call work and engage proactively, increasing overall productivity.
Robust analytics provide supervisors with comprehensive insights into team performance, call quality, and interaction outcomes. These unified reports facilitate effective coaching and operational adjustments. The system also integrates workforce engagement management and secure payment processing within conversations, supporting compliance and safeguarding sensitive data.
Integration with leading CRM platforms such as Salesforce, Zendesk, and Microsoft Dynamics, alongside productivity tools like Microsoft Teams, allows companies to maintain context across systems and streamline internal workflows. This interoperability supports a cohesive customer journey from start to finish.
The platform’s web-based interface ensures accessibility for distributed and global teams, while centralized management tools empower supervisors to monitor operations and drive continuous improvements in agent efficiency and customer satisfaction. For organizations looking to complement 8x8 Contact Center capabilities, exploring records management software can be valuable for managing customer documentation securely and efficiently within their contact center ecosystem.
What to look for in 8x8 Contact Center alternatives?
When exploring alternatives to 8x8 Contact Center, it is critical to prioritize platforms that deliver a truly unified agent workspace. Agents must handle customer interactions seamlessly across voice, video, chat, and messaging channels without toggling between disparate tools. The depth of omnichannel integration matters—solutions should not merely route communications but also provide comprehensive context and customer history to empower agents in real time.
Equally important is the enhancement of the agent experience via intelligent features. Robust AI capabilities such as virtual assistants, automated call distribution, and predictive dialing are no longer optional but expected. These functionalities should extend to workforce management, enabling accurate forecasting and dynamic staff scheduling responsive to fluctuating demand.
Analytics and reporting represent another cornerstone. Alternatives must match or surpass 8x8’s advanced dashboards and conversation intelligence tools, offering granular insights into customer journeys and agent performance metrics. This analytical depth supports continuous optimization and strategic decision-making.
Security and compliance remain non-negotiable, especially for organizations operating under strict regulatory frameworks. Any replacement platform should adhere rigorously to data protection standards, ensure secure payment processing, and maintain privacy safeguards.
Scalability and global accessibility also weigh heavily in selecting a new solution. The ability to grow alongside your organization, support remote and international teams, and seamlessly integrate with existing systems such as CRM or productivity software is essential for future-proofing your contact center operations.
For those interested in related areas such as e-commerce, understanding the best online shopping platform can complement your contact center strategy by enhancing customer engagement across channels. This resource on the best online shopping platform offers valuable insights that may align with your broader digital customer experience goals.
Frequently Asked Questions about 8x8 Contact Center
Businesses often explore other options due to concerns about pricing, the desire for more user-friendly interfaces, enhanced integration capabilities, expanded support choices, or features that better suit their specific operational demands.
Key competitors include RingCentral, Nextiva, Dialpad, Vonage, GoTo Connect, Aircall, CloudTalk, JustCall, Talkdesk, and Zoom Phone. Each brings unique advantages in terms of usability, pricing structures, and integration options.
Providers like Dialpad, Nextiva, and RingCentral generally offer plans beginning at comparable or lower prices, often delivering a broader array of features within each tier. Zoom Phone and Vonage stand out for their especially budget-friendly entry-level offerings.
Yes, most top alternatives present scalable plans with flexible pricing, accommodating the needs of both small businesses and large corporations, allowing tailored solutions based on company size and requirements.
Leading alternatives frequently provide robust integrations with CRM platforms, helpdesk tools, productivity suites, and calendar applications, which can often streamline workflows and consolidate communications more effectively than 8x8.
Several competitors, including RingCentral, Nextiva, and CloudTalk, offer features like international phone numbers, unlimited calling in certain regions, and comprehensive global support to meet the demands of businesses operating worldwide.
Some alternatives, notably RingCentral and Nextiva, provide 24/7 access to live chat and phone support, often matching or surpassing 8x8’s assistance. Others may have more restricted support hours or fewer communication channels.
Several alternatives are praised for their more straightforward onboarding and intuitive interfaces, facilitating a smoother transition and quicker adoption for teams compared to 8x8.
Most major competitors, including CloudTalk and Aircall, offer trial periods or demo versions so potential customers can test the platform before committing to a purchase.
Alternatives such as Nextiva, GoTo Connect, and Aircall generally receive strong user ratings above 4 stars on review sites like G2, with testimonials highlighting their reliability, customer support, and overall value.
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