GLPI Review 2025: Pricing, Features, Pros & Cons, Ratings & More

GLPI is a comprehensive open source IT service management tool designed to help organizations manage their IT infrastructure efficiently. It offers centralized tracking of hardware assets, software licenses, and related services, allowing administrators to maintain detailed records of devices such as computers, servers, and network equipment. This centralized inventory supports streamlined management across multiple locations and facilitates accurate lifecycle monitoring.

One of GLPI’s strengths lies in its robust ticketing system, which enables detailed incident and problem management. Users can report issues that IT teams track, prioritize, and resolve, improving response times and operational workflows. The system supports various ticket categories and statuses, ensuring thorough accountability and clear communication.

GLPI also includes change management features to document and control modifications in the IT environment. This helps mitigate risks by ensuring changes are properly planned and approved, with progress closely monitored from request to implementation. The platform’s configuration management database (CMDB) maintains relationships among assets and services, providing valuable insights into dependencies and potential impact areas.

Extensibility is a key aspect of this GLPI IT asset management software, with numerous plugins available to customize and extend its capabilities. These add-ons range from advanced reporting tools to inventory auto-discovery and enhanced authentication methods, adapting the platform to various organizational needs.

Knowledge management is supported through a built-in knowledge base, helping IT teams and users quickly find solutions to common problems and thereby reducing repetitive ticket submissions. User roles and permissions can be finely controlled, safeguarding sensitive information and ensuring users access only relevant functionalities.

Being web-based, GLPI operates on a server environment typically using PHP with MySQL or MariaDB databases, allowing remote access via browsers. This architecture suits organizations requiring centralized IT asset and service management across dispersed teams. Prospective users interested in enhancing their IT support infrastructure may also find it useful to explore exam monitoring software, which shares a focus on improving operational oversight through technology.

There is no publicly available pricing information for GLPI software. Interested users are advised to contact the vendor directly for detailed pricing and plan options.

• Comprehensive IT asset tracking covering hardware, software, and network elements throughout their lifecycle
• Integrated service desk module for managing incidents, requests, and problems efficiently
• Modular design allowing extensive customization via plugins without modifying core code
• Automated asset discovery and inventory updates using network scans to reduce manual errors
• Built-in knowledge base for documenting solutions and improving issue resolution speed

• Outdated and unintuitive user interface, making onboarding difficult for new users
• Performance degradation with large deployments or extensive data sets
• Heavy reliance on plugins causing compatibility and maintenance challenges
• Basic reporting capabilities with limited customization options
• Minimal mobile functionality lacking a fully optimized app
• Complex and manual security and backup configurations requiring technical expertise

GLPI offers a robust suite of tools designed to streamline IT service management and optimize operational efficiency. Its features cover incident handling, asset tracking, and service delivery, providing organizations with a comprehensive platform to manage their IT environment effectively.

• Incident Management Automation: Automatically routes tickets to the right teams or individuals based on preset rules, ensuring incidents are handled quickly without manual sorting.
• Ticket Prioritization: Enables classification of tickets by urgency and impact, helping teams focus on the most critical issues first.
• Real-Time Ticket Notifications: Keeps both users and support staff informed of ticket updates, status changes, and resolutions to maintain clear communication.
• Integrated Knowledge Base: Provides access to documented solutions and guides linked to tickets, supporting faster problem resolution for users and technicians alike.
• Customizable Dashboards: Visualizes key performance indicators and metrics for IT service management, allowing administrators to monitor workloads and performance at a glance.
• Time Tracking: Records the time spent on tickets and projects to enable accurate reporting, billing, and workload assessment.
• Survey Capabilities: Facilitates customer feedback collection through satisfaction surveys after ticket closure, helping improve service quality.
• Mobile Accessibility: Allows IT staff and end users to manage tickets and access services remotely via mobile devices.
• Self-Service Portal: Lets users submit and track their own tickets, reducing the burden on help desks and enhancing user experience.
• Active Directory Integration: Synchronizes with Microsoft Active Directory for centralized user management and authentication.
• Multi-Channel Access: Supports communication through email, web interface, and mobile platforms, offering users versatile interaction options.
• Asset Management: Tracks hardware and software inventories comprehensively, including lifecycle details for better oversight.
• Change Management: Manages change requests with workflows to control IT infrastructure modifications and minimize associated risks.
• Problem Management: Identifies recurring issues by linking related tickets to underlying problems, enabling root cause analysis.
• Service Catalog: Publishes detailed IT service descriptions and SLAs, allowing systematic service requests by users.
• SLA Management: Monitors and enforces service level agreements by tracking deadlines and triggering escalations when necessary.
• Plugin Architecture: Offers a modular framework to extend core features, tailoring the platform to specific organizational requirements.
• Reporting and Analytics: Provides advanced tools for generating custom reports on incidents, assets, and performance to aid informed decision-making.
• Role-Based Access Control: Implements fine-grained permission settings to define user roles and limit access based on responsibilities.
• Multi-Language Support: Supports multiple languages, facilitating adoption across diverse international teams.
• Inventory Discovery: Automatically detects network devices and updates asset records with minimal manual effort.
• Contract Management: Keeps track of contracts related to assets and services, including renewal schedules and terms.
• Financial Management: Tracks costs associated with assets and services to support budgeting and financial oversight.
• Backup and Restore: Includes tools to back up configurations and data, ensuring business continuity in case of system failures.
• API Access: Enables integration with other systems through an API, facilitating automation and data exchange.
• Custom Fields: Allows addition of tailored fields to capture specific organizational information.
• Bulk Actions: Supports mass updates on tickets, assets, and users to boost administrative efficiency.
• Audit Trails: Maintains detailed logs of changes and actions to aid compliance and security monitoring.
• Calendar and Planning: Provides scheduling tools to manage tasks, appointments, and resource allocation within IT teams.

GLPI delivers a robust suite of advantages for organizations seeking to optimize IT asset management and service support. The following overview highlights key benefits, demonstrating how GLPI adapts to diverse customer requirements while enhancing operational efficiency and control.

• All-in-One Asset and Service Management: GLPI combines detailed hardware, software, and network asset tracking with a fully integrated ticketing system. This dual capability ensures up-to-date inventories alongside streamlined incident and request handling, reducing downtime and improving service quality.
• Highly Customizable Workflows: Organizations can tailor GLPI’s processes to match their specific operational structures and business demands. This flexibility supports a wide range of industries and scales effortlessly from small teams to large enterprises.
• Multi-Tenant and Role-Based Access: The platform supports multiple organizational units and users with granular access controls. This enables secure, compartmentalized management of assets and tickets across departments, enhancing data privacy and operational clarity.
• Advanced Reporting and Dashboards: GLPI offers extensive built-in and configurable reports that provide critical insights into IT performance and asset status. These tools empower decision-makers with real-time data to optimize resource allocation and strategic planning.
• Extensible through Plugins: Its modular architecture allows integration of numerous plugins, expanding capabilities such as financial tracking, inventory automation, and enhanced analytics, catering to evolving business needs without costly upgrades.
• Automated Inventory and Financial Oversight: Integration with tools like FusionInventory automates asset discovery and updates, minimizing manual errors. Additionally, GLPI tracks purchase, depreciation, and maintenance costs, supporting accurate budgeting and cost control.
• Strong Security and Compliance Features: Role-based permissions, secure authentication, and detailed audit logs help safeguard sensitive information and ensure adherence to internal policies and regulatory requirements.
• Open Source with Vibrant Community and Vendor Support: GLPI’s open-source nature eliminates licensing expenses and encourages transparency and customization. A large global community and professional vendors provide continuous improvements, support, and consultancy options.
• Mobile Accessibility for Remote IT Management: Responsive design and mobile applications enable IT staff to access assets and tickets on the go, ensuring swift responses and uninterrupted service regardless of location.

In my experience evaluating GLPI, the platform stands out as a robust option for those needing comprehensive IT asset management. Its modular design makes it highly adaptable, allowing integration with numerous plugins to tailor workflows precisely. This flexibility is a key reason I consider it when advising on glpi it asset management review, especially for organizations wanting to avoid vendor lock-in while maintaining control over their IT environment.

I found that while the interface might not be the sleekest compared to commercial helpdesk software, its extensive features make it a strong contender. The glpi helpdesk software features include inventory tracking, incident management, and workflow automation, which cover most core IT service needs. However, there is definitely a learning curve, so it’s important to factor in time for training and setup to fully leverage its capabilities.

Security is a critical concern in IT asset management, and GLPI offers reliable user permission controls and data confidentiality mechanisms. Proper configuration and staying current with updates is essential to maintain a secure environment, which I always emphasize to clients deploying GLPI in sensitive infrastructures.

Another advantage worth mentioning is GLPI’s deployment flexibility. It can be installed on-premises or hosted on private servers, which aligns well with organizations that have strict data governance or compliance requirements. This option is not always available in cloud-only solutions, making GLPI an attractive choice for companies with specific infrastructure policies.

For those managing IT alongside other business functions, understanding how GLPI fits into a broader software ecosystem is useful. For example, companies exploring different payroll systems might find it helpful to read about such options to better integrate their IT asset management with HR and financial workflows. I recommend checking out resources on different payroll systems to see how these solutions can complement each other in a comprehensive IT and business management strategy.

Large Enterprises and Complex Infrastructure GLPI excels in environments with extensive hardware and software inventories, streamlining IT asset management to keep records accurate and automate lifecycle processes. This reduces manual errors and cuts operational costs, making it ideal for businesses requiring robust IT oversight.

Education Sector Efficiency Universities and colleges benefit from GLPI’s ability to manage thousands of devices across multiple campuses. Its integrated service desk accelerates support ticket resolution, crucial for minimizing downtime in technology-driven learning environments, which aligns well with the needs of institutions seeking reliable IT asset management software for businesses.

Healthcare Compliance and Support Hospitals and clinics rely on GLPI to maintain secure, compliant tracking of sensitive medical equipment and software. The software’s audit trail capabilities and incident management system ensure swift problem resolution, supporting uninterrupted patient care.

SMEs: Cost-Effective Customization Small and medium-sized enterprises appreciate GLPI’s open-source nature, avoiding licensing fees while allowing tailored configuration to fit unique business workflows without unnecessary complexity.

Government Transparency and Control Public sector agencies use GLPI to meet strict accountability standards through detailed reporting and asset tracking, benefiting from the avoidance of vendor lock-in thanks to its open-source foundation.

Managed Service Providers’ Multi-Client Management MSPs leverage GLPI’s multi-entity support to separate data and operations for numerous clients within a single platform, enhancing the efficiency of service delivery and reporting across diverse customer bases.

Nonprofits’ Resourceful IT Management Organizations with limited resources and volunteer IT staff find GLPI’s comprehensive features and ease of use effective for maintaining IT assets and managing support without dedicated personnel.

Manufacturing’s Production IT Oversight GLPI supports manufacturing firms by tracking embedded IT assets such as PLCs and networked machinery, facilitating scheduled maintenance and rapid response to technical issues to reduce production downtime.

Retail Chains’ Distributed Device Control Retailers benefit from centralized management of POS systems and inventory scanners spread across locations, enabling remote monitoring and swift resolution of IT problems to maintain continuous operations.

Consistent Benefits Across Industries Regardless of sector, GLPI delivers centralized IT asset management, enhanced service desk capabilities, and cost savings through open-source licensing. Its adaptability suits various operational scales and business needs, making it a versatile choice for companies exploring glpi use cases for enterprises.

For those interested in expanding their knowledge on digital tools for organizational learning, this open source online learning platform article offers valuable insights that complement IT asset management strategies.