Best Jira Service Management Alternatives & Competitors for 2025

Imed Bouchrika, Phd

by Imed Bouchrika, Phd

Co-Founder and Chief Data Scientist

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1

4.95 / 5

Read more about MaintainX

MaintainX emerges as a platform aimed at simplifying the complexities inherent in managing maintenance operations. Although the source provided only limited details, it suggests that the solution is fashioned to help streamline task management and support daily maintenance workflows—key considerations for those exploring CMMS software options. The design is oriented toward improving operational efficiency, ensuring that teams have a user-friendly yet robust tool at their disposal. For prospective customers, MaintainX represents a promising option when weighing the merits of various maintenance management systems.

Key Features of MaintainX
  • Comprehensive Work Order Management System
  • Automated Regular Preventive Maintenance Scheduling
  • Advanced IoT-Powered Predictive Maintenance Analytics
  • Robust Integrated Asset Management Platform
  • Customizable Reporting and Dashboard Insights
  • Mobile Application for Field Technicians
  • Efficient Materials and Inventory Management
  • Seamless IoT Integration for Automation
Price of MaintainX

MaintainX offers tailored pricing plans for diverse organizations. The Basic plan is free, ideal for small teams digitizing work orders. Essential costs $16 per user monthly when billed annually, or $21 if monthly, and delivers streamlined maintenance with imaging and longer analytics access. The Premium plan, at $49 per user monthly (annual) or $59 monthly, provides advanced analytics, inventory, and purchase order management with a dedicated account manager. For larger enterprises, a custom-priced offering includes enhanced security and multi-site management. Free trials of Essential and Premium let you explore these features.

2

Katana

4.5 / 5

Read more about Katana

Katana manufacturing software delivers significant advantages for production-centric companies by offering real-time insights into manufacturing operations, inventory levels, and sales data, which enables more accurate and timely decision-making. Its centralized platform enhances coordination by allowing users to assign tasks and monitor progress throughout the production cycle, minimizing confusion and streamlining workflow. Additionally, Katana’s capacity to integrate seamlessly with other tools supports tailored enterprise solutions while accommodating various workforce compensation models, boosting financial clarity. These combined features help businesses manage complex inventories and dispersed teams more effectively, ensuring readiness for peak demand periods with improved efficiency and control.

Key Features of Katana
  • Real-time inventory tracking
  • Centralized inventory database
  • Inventory forecasting
  • Production management
  • Sales order management
  • Material requirements planning (MRP)
  • Full traceability
  • API access and integrations
Price of Katana

Katana offers four main pricing plans tailored to different business needs. The Starter Plan costs $179 per month and supports one inventory location with up to 1,200 sales orders annually. The Standard Plan, priced at $359 per month (annual billing) or $399 monthly (quarterly billing), expands to three inventory locations and 6,000 sales orders, adding features like advanced insights and barcode scanning. The Professional Plan ranges from $799 to $899 monthly, allowing ten inventory locations and 18,000 sales orders, including API access and forecasting tools. The top-tier Professional Plus Plan costs between $1,799 and $1,999 per month, offering unlimited locations and priority support.

3

4.15 / 5

Read more about Wrike

Wrike emerges in the realm of project collaboration software as a solution designed with teams in mind, promising an environment that supports streamlined coordination and efficient project management. Although the available source details remain sparse, Wrike's brief positioning hints at an underlying framework aimed at optimizing collaborative workflows for varying project scales. Its general profile suggests that it caters to teams seeking a central hub for managing project tasks and enhancing communication. For prospective customers exploring project collaboration options, Wrike presents itself as a candidate worthy of further investigation to clarify its full range of capabilities.

Key Features of Wrike
  • Task Management for effective teams
  • Robust Project Planning with Kanban
  • Collaboration Tools via shared workspaces
  • Real-Time Reporting for instant visibility
  • Mobile Access for on-the-go teams
  • Integrations with over 400 applications
  • Automation to streamline repetitive tasks
  • Custom Dashboards for key insights
Price of Wrike

Wrike offers flexible pricing plans. The Free Plan is ideal for small teams with a simple task list at zero cost. The Team Plan, priced at $10 per user monthly, delivers unlimited projects and effective Gantt charts. At $24.80 per user monthly, the Business Plan extends features with nested projects and advanced reporting. The Enterprise and Pinnacle Plans require direct inquiries, offering superior security and management capabilities designed for large organizations. Experience all premium functionalities risk-free with a 14-day trial that does not require a credit card. Contact vendor.

Read more about Infraspeak

Infraspeak is presented as a comprehensive digital solution tailored to streamline the intricacies of facility management, addressing the challenges that modern operations face every day. The platform is designed with an emphasis on simplifying maintenance workflows and providing an intuitive structure to oversee asset management and repair tasks. Its approach appears to center on creating a fluid environment where complex processes become markedly more manageable, potentially making it an attractive option for organizations intent on boosting operational efficiency. Overall, Infraspeak positions itself as a promising candidate in the evolving landscape of facility management software, aiming to support teams in maintaining optimized and effective work environments.

Key Features of Infraspeak
  • Efficient Preventive and Reactive Scheduling
  • Seamless Real-Time Facility Inventory Management
  • User-Friendly Streamlined Service Request Portal
  • Intelligent Reporting and Analytics Dashboards
  • Robust Mobile Field Access App
  • Optimized Multi-Site Facility Operations Management
  • Customizable Workflows for Efficient Processes
  • Integrated Vendor and Procurement Management
Price of Infraspeak

Infraspeak’s pricing details for its facility management software remain undisclosed, and the vendor does not offer publicly available rate information. While the platform’s pricing structure might consider factors such as user count or specific usage parameters, no concrete figures are provided. Interested customers are encouraged to contact Infraspeak directly to discuss their company’s needs and obtain customized pricing details. Testing the solution through its free trial may also shed light on how Infraspeak can be tailored to support facility management goals. For more information, please inquire now.

Read more about CHEQROOM

CHEQROOM emerges as a solution crafted to streamline asset tracking and management, offering a centralized approach for organizations aiming to keep a close watch on their valuable resources. Although the source lacks explicit details, the product is presented as a tool that simplifies operations while ensuring systematic oversight of assets. Its design appears to support a broad range of tracking requirements, from routine inventory checks to more strategic resource management tasks. In doing so, CHEQROOM positions itself as a potentially reliable option for prospective customers seeking an efficient and user-friendly asset tracking software solution.

Key Features of CHEQROOM
  • Centralized Management
  • Mobile-Friendly Interface
  • Check-Out and Check-In Features
  • Equipment Reservations
  • Equipment Maintenance Tracking
  • Geo-Positioning
  • Reporting and Analytics
  • Customizable Notifications
Price of CHEQROOM

For asset tracking, CHEQROOM provides flexible pricing options. The Basic Plan costs $1,200 per year and delivers a single location, unlimited users, streamlined inventory control, perpetual asset assignment, mobile app support, and robust SSO integrations. The Core, Business, and Enterprise plans have more intricate structures and advanced features, including additional locations, reservation functionality, comprehensive tracking, and advanced reporting. Although exact prices are not disclosed, a free trial is available. Prospective customers can contact CHEQROOM to obtain tailored pricing details that suit varying organizational needs. Call now for more specific inquiries.

Read more about UpKeep

UpKeep offers a straightforward solution tailored to organizations seeking to optimize their maintenance processes through CMMS software. Its design emphasizes ease of use while aiming to streamline maintenance tasks and asset management. For businesses evaluating modern maintenance management systems, UpKeep presents itself as an option worth considering to meet evolving operational demands. Overall, it strives to blend functionality with simplicity to help companies keep their maintenance operations running smoothly.

Key Features of UpKeep
  • UpKeep Work Order Management System
  • Automated Preventive Maintenance Scheduling Tool
  • Data-Driven Predictive Maintenance Insights Module
  • Mobile CMMS Application for Technicians
  • Customizable Reporting Dashboards Interface Suite
  • Intelligent Workflow Automation Engine Tool
  • Advanced Planning and Scheduling Tools
  • Integrated Materials Management Tracking System
Price of UpKeep

UpKeep offers multiple pricing plans that cater to maintenance and operations teams efficiently. The Lite plan at $20.00/user monthly provides essential asset tracking and preventive maintenance management. The Starter plan at $45.00/user monthly expands visibility with inventory management, custom checklists, and manpower tracking. For more advanced analytics and data-driven insights, the Professional plan is available at $75.00/user monthly. Larger organizations can opt for the Business Plus plan, with pricing upon contact. A free trial across all plans lets businesses explore robust features without upfront costs. Experience flexible, scalable solutions.

Read more about Visual Lease

Visual Lease is presented as a comprehensive solution designed for lease accounting needs, offering a framework that streamlines the management of complex leasing data. Its adaptability and user-oriented design promise to support organizations in navigating the intricate landscape of lease compliance and reporting. By integrating robust analytical capabilities with practical workflow features, Visual Lease aims to empower users with the tools necessary for efficient lease management and strategic decision-making.

Key Features of Visual Lease
  • Robust Lease Accounting Compliance Features
  • Secure Centralized Document Management System
  • Automated Critical Date Alarm Alerts
  • Customizable Reporting Capabilities and Analytics
  • Interactive Real-Time Lease Dashboards Overview
  • Comprehensive End-to-End Financial Management Tools
  • Efficient Lease Portfolio Administration Platform
  • Seamless ERP System Integration Solutions
Price of Visual Lease

Visual Lease adopts a customized pricing model designed for each organization’s unique lease management requirements. No off-the-shelf packages exist, ensuring that pricing reflects specific challenges and operational scale. Overall costs are assessed based on operational demands. Prospective customers may arrange a consultation with a Visual Lease expert, who will deliver a tailored demonstration of platform features aligned with their needs. Following a comprehensive walkthrough, a pricing quote is provided based on organizational goals and lease-management scope. Detailed trial option information is not publicly available; contacting Visual Lease directly is advised.

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Fiix CMMS

4.4 / 5

Read more about Fiix CMMS

Fiix CMMS overview

Fiix CMMS is presented as a comprehensive software solution tailored to streamline and manage maintenance operations, designed with prospective users in mind who seek an effective tool for maintaining uptime. The platform appears engineered to centralize various maintenance tasks, providing a unified experience that balances ease of use with operational efficiency. Its design, while not exhaustively detailed here, seems to prioritize flexibility and reliability, aiming to serve organizations that need a robust system to schedule, track, and optimize maintenance workflows. In essence, Fiix CMMS offers a modern approach to maintenance management that could be appealing to customers looking to improve asset reliability without overwhelming complexity.

Key Features of Fiix CMMS
  • Comprehensive Digital Work Order Management
  • Efficient Customisable Preventative Maintenance Scheduling
  • Instant Responsive Mobile Field Accessibility
  • Custom Reporting & Dynamic Dashboards
  • Seamless Cross-Platform Enterprise Integration Capabilities
  • Efficient Inventory and Materials Management
  • Tailored Customizable Workflow Process Management
  • Instant Real-Time Alert Notification System
Price of Fiix CMMS

Fiix CMMS provides flexible pricing tailored to diverse business needs. Its Free Plan offers essential features at no cost, including work order management and preventive maintenance with no trials or credit card requirement. The Basic Plan, at $45 per user monthly, enables unlimited tasks, comprehensive reporting, and reliable support for smaller teams. The Professional Plan, priced at $75 per user each month, serves larger groups with multi-site management, AI-driven insights, and custom analytics. For extensive needs, the Enterprise Plan offers customizable solutions with pricing available upon request for more information.

Read more about Sage Fixed Assets

Sage Fixed Assets presents a comprehensive solution aimed at simplifying the management and tracking of tangible assets for businesses, marrying efficiency with precision. Its design addresses the diverse needs of organizations by streamlining complex asset lifecycles and ensuring every asset is accounted for with ease. This product’s blend of intuitive functionality and robust data handling makes it an appealing option for companies eager to optimize asset performance and safeguard their investments.

Key Features of Sage Fixed Assets
  • Comprehensive Asset Tracking & Inventory Management
  • Advanced Barcode Scanning Capability
  • Seamless Responsive Mobile Accessibility
  • Robust Integrated Built-in Reconciliation Features
  • Detailed Audit Trail Capabilities
  • Secure Role-Based User Permissions and Data Protection
  • Customizable Real-Time Interactive Dynamic Dashboards
  • Proactive Insightful Asset Condition Monitoring
Price of Sage Fixed Assets

Various pricing plans allow for flexible budgeting based on specific business needs. Sage Fixed Assets offers a subscription plan starting at $300 monthly, providing essential asset tracking, reporting and depreciation functionalities. Organizations preferring an on-premises solution pay around $5,500 upfront, plus approximately $1,600 annually for maintenance. An implementation fee of roughly $3,500 covers the initial setup, while customizable pricing depends on user count, extra modules and financing terms. The tiered structure enables companies to select options that precisely align with their asset management demands. Sage’s approach emphasizes transparency and uniquely tailored solutions.

Read more about LeaseAccelerator

LeaseAccelerator emerges as a solution designed to simplify the intricacies inherent in lease accounting processes. It fuses a modern, user-focused interface with the robust capabilities required to manage complex lease data efficiently. Balancing sophistication with ease of use, the tool aims to streamline financial reporting and regulatory compliance for organizations facing diverse leasing challenges. Ultimately, LeaseAccelerator stands as a promising option for businesses looking for a comprehensive lease management platform.

Key Features of LeaseAccelerator
  • Centralized, Secure Lease Data Management Platform
  • Comprehensive Lease Accounting Automation
  • Robust Lease Auditing Tools
  • Detailed, Advanced Compliance Reporting Capability
  • Built-in Comprehensive Audit-Ready Features
  • Automated Lease Classification Process
  • Seamless Integration with over 140 ERP/EPM Systems
  • Streamlined, Efficient and Automated Workflow Processes
Price of LeaseAccelerator

LeaseAccelerator does not list its pricing details online. Prospective customers must contact the vendor directly to receive a quote specifically tailored to their organization’s unique needs. A free trial is available, allowing potential users to explore the software’s functionality before making a commitment. Pricing is customized and may depend on factors such as user count or usage, so reaching out to the LeaseAccelerator sales team is the best way to obtain current, accurate pricing information.

Overview

Choosing the right software for service management can be challenging, especially when you’re evaluating options beyond Jira Service Management. Many prospective customers find themselves overwhelmed by the variety of features, pricing models, and user experiences available in the market.

This article will guide you through key considerations to help you identify the best alternative tailored to your specific needs. Whether you are looking for enhanced customization, better integration capabilities, or more intuitive user interfaces, understanding these factors upfront can save you time and resources.

By reading this, you will gain a clearer perspective on what to prioritize in a service management tool. This knowledge empowers you to make informed decisions, ensuring smoother implementation and greater satisfaction for your team and customers alike.

Ultimately, this article aims to simplify your search and highlight the benefits of exploring alternatives, helping you find a solution that aligns perfectly with your goals and workflows.

What is Jira Service Management?

Jira Service Management delivers a robust platform tailored to streamline IT service operations by unifying request, incident, problem, change, and asset management in one place. Its IT Service Management (ITSM) capabilities allow teams to efficiently log and prioritize incidents, minimizing downtime with automation and clear workflows. Rapid incident response and thorough problem analysis reduce recurring disruptions, while customizable change management workflows ensure safe and coordinated updates with minimal operational impact.

Asset and configuration management are fully integrated, giving organizations centralized control over IT resources. This capability enables linking assets directly to service requests and maintaining comprehensive audit trails—essential for compliance and optimized service delivery. Understanding infrastructure dependencies through configuration management also helps reduce risks associated with changes.

Request management supports submissions from multiple channels, consolidating them into a single interface to simplify prioritization and resolution. Integration with collaboration tools like Slack and Microsoft Teams further boosts communication efficiency and team coordination. Additionally, knowledge management features empower teams to build self-service knowledge bases that reduce repetitive queries and enhance collaboration internally.

Jira Service Management's flexible architecture integrates deeply with other Atlassian products such as Opsgenie, making it a versatile choice for organizations aiming to synchronize IT operations, development, and support workflows. For those exploring software options, consulting resources like the best marketing software can provide valuable insights into complementary solutions that enhance overall business effectiveness.

What to look for in Jira Service Management alternatives?

When exploring alternatives to Jira Service Management (JSM), it is crucial to focus on platforms offering an intuitive, user-friendly interface that reduces training time and eases adoption, especially for teams that found JSM’s UI complex. Customization remains key: the ability to tailor workflows, dashboards, ticket forms, and service catalogs ensures the tool aligns well with your organization’s unique processes. Look for solutions with flexible automation rules and workflow editors that adapt to evolving business needs.

Automation capabilities play a significant role in minimizing manual efforts by streamlining ticket routing, categorization, and escalation. Advanced, customizable automation features can dramatically enhance response times and operational efficiency.

Robust reporting and analytics are essential for real-time monitoring of performance metrics, SLAs, and customer satisfaction. Platforms that support both pre-built and customizable reports empower data-driven decision-making, improving service quality over time.

Integration potential is another critical factor; your chosen tool should seamlessly connect with existing systems such as CRM, development, communication, and asset management software. This connectivity prevents data silos and promotes efficient workflows.

Unlike JSM, which may fall short in multichannel support, alternatives with unified omnichannel capabilities can better accommodate support strategies spanning email, web, chat, and social media, providing a consistent customer experience across platforms.

Knowledge management features, including customizable self-service portals and knowledge bases, help reduce ticket volume by enabling users to resolve issues independently, enhancing overall service efficiency.

Finally, scalability and pricing need careful assessment to guarantee the solution grows with your organization while fitting your budgetary constraints. For those interested in related software solutions with scalable features and varied pricing models, exploring resources on online mlm software may offer valuable insights into selecting the right platform for growth and flexibility.

Frequently Asked Questions about Jira Service Management

What are the most popular alternatives to Jira Service Management?

The top alternatives include Zendesk, ServiceNow, Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, SysAid, HubSpot Service Hub, Ivanti, BMC, and Spiceworks Cloud Help Desk.

Why do organizations switch from Jira Service Management to other solutions?

Companies often look for platforms with a more intuitive interface, greater customization options, enhanced automation capabilities, better pricing, or smoother integration with their existing software ecosystem.

How do the costs of Jira Service Management alternatives compare?

Pricing varies significantly. Some alternatives, like Spiceworks Cloud Help Desk and HubSpot Service Hub, offer free plans, while others, such as Zendesk and SolarWinds Service Desk, charge monthly fees per agent.

Are free trials or versions available for these alternatives?

Many competitors provide free trials or limited free tiers. For instance, Zendesk offers a 14-day trial, Freshdesk supports up to 10 agents for free, and ManageEngine ServiceDesk Plus has a 30-day trial period.

Do alternatives integrate with popular business tools?

The majority support integration with widely used applications like Slack, Salesforce, Microsoft Teams, and various CRM and communication platforms, ensuring smoother workflows.

How complex is migrating from Jira Service Management to another platform?

Migration difficulty depends on the chosen alternative; however, many vendors supply migration tools, assistance, and resources to facilitate transferring data and workflows from Jira Service Management.

Do these alternatives support ITIL or similar frameworks?

Several leading options are designed with ITIL compliance in mind, aligning with best practices for IT service management and regulatory requirements.

What kind of customer support and onboarding do alternatives provide?

Most top competitors offer extensive onboarding resources, training materials, and customer support services to help teams adjust quickly and efficiently to new platforms.

What reporting and analytics features do Jira Service Management alternatives provide?

Alternatives generally deliver comprehensive reporting tools, real-time analytics, and customizable dashboards that help organizations track performance and make informed decisions.