The Academe’s Switch to Online Proctoring Software
The effect of COVID-19 on academic institutions and the promptness by which many of them transitioned to online learning were the headlines of the past couple or so years. Colleges and universities and certification centers all swiftly adapted and turned not just to remote learning, but also to remote proctoring to improve and simplify student assessment.
Remote test software has one job: to determine the integrity of online tests taken by students. In essence, test proctoring software solutions make the facilitation and supervision of online exams more systematized, direct, convenient, and cost-effective (Das, 2021).
If your organization is up for an upgrade or a new online exam proctoring software investment, check out this list to see which software deserves your trust, time, and money. Focusing on their product descriptions, key features, and pricing, we have gathered the best online proctoring software for your institution or enterprise.
The academe’s rapid switch to online instruction during COVID-19 posed many challenges yet paved the way for many opportunities. One of them is the increasing use of remote proctoring services and tutoring software. But more noticeable still is the remarkable boom of online proctoring software. Listed below are some statistics on the best online proctoring services.
Grading and Assessment Statistics
Nearly all institutions are adjusting course grading: 77% of them have already made changes, 14% are not making any changes, and 9% are still planning to change course grading. (EDUCAUSE, 2020).
COVID-19 is giving 31% of institutions the chance to review more authentic proofs of skills and knowledge. (EDUCAUSE, 2020).
Public master’s institutions (55%) are most likely to change assessment methods, while private bachelor’s institutions (11%) are least likely. (EDUCAUSE, 2020).
Online Proctoring Statistics
54% of institutions are presently using online proctoring services, and 23% are planning to use them. (EDUCAUSE, 2020).
All types of proctoring are typically used. The most common are active restriction of software (45%) and video surveillance (23%). (EDUCAUSE, 2020).
80% of institutions use more than one type of online proctoring, and 18% use all of them. (EDUCAUSE, 2020).
6 in 10 institutions reported that their online proctoring software meet their accessibility requirements. However, 26% of them claim that their software do not meet their standards, and 8% did no accessibility review at all. (EDUCAUSE, 2020).
Concerns About the Software
Cost (58%) and students’ privacy (51%) are the top concerns of most institutions when it comes to adopting online test software. (EDUCAUSE, 2020).
Why an Online Proctoring Software Is Important
In the traditional classroom setting, a proctor monitors students during exams to ensure they observe proper guidelines. Digitally, the best online proctoring software solutions monitor students’ actions and behaviors while taking their exams from their homes or elsewhere. Evidence suggests that online proctoring will be a norm in the years to come (Arora, 2021). Listed below are some of the reasons why.
More convenient and safe
Exam proctoring software allows students to answer exams across locations and devices, whether computers or mobile devices. Students living in far-flung areas can answer exams without having to spend money and time on travel and accommodations. In the post-pandemic era, institutions can keep their students safe through online proctoring.
No need for human intervention
State-of-the-art proctoring software are built with audio and video analytics. These AI-enabled analytics guarantee that academic integrity is maintained without the need for any human intervention.
Seamless exam planning and scheduling
Online proctoring solutions are built with features to make and schedule different exam types, such as entrance exams, university exams, online certification exams, term exams, and placement preparation. They also enable administrators to make and upload questionnaires in various formats, including multiple-choice, video questions, and so on. These features can be used to plan and schedule types of online exams by taking necessary factors into account.
Innovative student identification processes
The proctoring platforms guarantee that no impersonation takes place during online exams. With a proctor software, students can only take the exam after identity confirmation through image and video capturing. They also automatically verify a student’s identity based on existing student information.
Direct and uninterrupted communication
Thanks to online proctoring companies, institutions can share information with students without delays or problems through a slew of automation tools and email templates. They can also use SMS APIs to inform students about exam schedules.
Hold remote exams on a mass scale
Most institutions now offer a huge selection of remote courses and training programs, in which a huge selection of students are also enrolled. With remote proctoring platforms, administrators can hold exams on a mass scale by just uploading a candidates list.
Instant generation of results and certificates
Key Considerations When Selecting Online Proctoring Software
When choosing an online proctoring solution, institutions need to balance security, usability, and budget constraints to ensure an effective testing experience for students. Here are essential factors to consider:
Privacy and Data Security. With privacy as a primary concern, look for software that offers data encryption, secure storage, and compliance with relevant privacy laws. Ensure the provider is transparent about data handling policies to protect student information.
AI and Human Proctoring Capabilities. Decide between AI-only proctoring, human monitoring, or a blend of both. AI-only solutions can reduce costs, while human intervention adds an extra layer of oversight, particularly for high-stakes exams.
Compatibility and Integration. Verify that the software integrates seamlessly with your existing learning management system (LMS) and supports various device types and operating systems. Compatibility ensures a smoother user experience for students and administrators.
Customization Options. Select a solution with customizable settings that allow tailored exam parameters, such as flexible scheduling, time limits, and specific behavior tracking. Customizable tools can better support diverse test formats and institutional needs.
Accessibility and User-Friendliness. Look for software that meets accessibility standards, ensuring that it is usable for all students, including those with disabilities. A user-friendly interface can also minimize disruptions during exams.
Cost-Effectiveness. Evaluate the software's pricing structure (per exam or per student) to align with your budget. Consider both short-term costs and long-term value based on projected usage, especially if proctoring is expected to be a permanent addition.
The Role of Integration in Online Proctoring Software
Seamless integration capabilities are rapidly becoming a critical feature of online proctoring software. As educational institutions and businesses increasingly rely on multi-faceted ecosystems of tools, the ability of proctoring solutions to integrate with LMS, video conferencing technologies, HR platforms, and other software is non-negotiable.
For instance, many modern LMS platforms, such as Blackboard and Canvas, already support native integrations with leading proctoring software like Respondus. When proctoring software collaborates effectively with LMS platforms, administrators and educators can schedule, manage, and review exams within a single, unified interface, reducing administrative burden and minimizing manual errors.
On the corporate side, integration with HR software is particularly significant for upskilling and certification programs within enterprises. A synchronized proctoring system can automatically align exam results with employee records, offering companies insights into training outcomes. Businesses evaluating such solutions might also benefit from exploring additional integrations that complement workforce tools, like those found in payroll services for small business comparison. These integrations streamline processes, from competency assessments to resource management, ensuring operational efficiency.
Educational institutions and businesses evaluating online proctoring software should thus prioritize platforms that offer deep integration capabilities. This not only facilitates a smoother testing experience but also strengthens data security through centralized systems and ensures the scalability of the proctoring solution within their existing digital infrastructure.
What Are the Legal and Ethical Considerations in Online Proctoring Software?
Effective online proctoring solutions must address regulatory compliance and ethical practices by implementing stringent data protection measures, transparent consent policies, and clear protocols for data usage and storage. Institutions should verify that their chosen software adheres to international data privacy standards and legal mandates such as GDPR or FERPA, ensuring that examinees’ personal information is secured and used only for its intended purpose. Establishing a framework that integrates robust digital security processes with systematic asset oversight—similar to principles observed in the best asset management software—can help mitigate risks while respecting the rights and privacy of all users.
List of 20 Best Online Proctoring Software for 2025
1. ExamOnline: Hosts a Full Suite of Online Proctoring Solutions
ExamOnline hosts a full suite of online proctoring solutions—entrance tests, recruitment exams, certifications, corporate hiring, skill assessments, and so on. It also provides assistance to result processing and certificate generation. Moreover, it offers free mock tests for examinees.
Key Features
Auto-authorization of examinees via facial recognition
Alerts for unusual activities, such as no face/wrong face/multiple faces, device detection, facial movements, exam window movements, human speech detection
Lite, auto, and human proctoring modes
Secondary camera video feed for a 360-degree examinee view
Desktop screen capturing
Multiple question types
Randomization of questions and options
Various marking systems
Topic question selection and difficulty levels
Fixed start and end time
Encrypted question bank
Various reports available
Custom reports for certain requirements
Downloadable answer/evaluation sheets
Secure browser
Online evaluation for descriptive questions
Price
Contact ExamOnline for pricing information.
2. TestnTrack: An Online and Offline Exam Software for Subjective and Objective Exams
TestnTrack is an online and offline exam software for subjective and objective exams. Among one of the best proctoring software products, this tool evaluates students’ performance in a way that students get rid of their fear of exams and teachers can concentrate on teaching. With 98% accuracy, its AI-enabled system establishes a cheating-free environment. To date, it is trusted by more than 600+ evaluators and 4,500 students.
Key Features
Micro study planner
Question bank
Secure browser phone/web
Face detection
Eliminates physical invigilation
Digital copy checking and result
Extensive performance tracking report
Detailed analysis report
Gamified evaluation
Offers mentorship and counseling
Price
Contact TestnTrack to learn more about their prices.
3. Constructor Proctor: The Online Test Software for Online Education, Internal Assessment, Recruitment, and Corporate Training
Constructor Proctor is an AI-driven proctoring solution designed to uphold exam integrity through automated, post-review, and live monitoring modes. It verifies identities, monitors behavior, and analyzes environmental factors during assessments. The software integrates with various platforms, supports multiple languages, and offers customizable settings to meet diverse proctoring needs.
Key Features
Facial recognition
Reading the examinees’ emotional conditions
Identifying instances when examinees stare at cheating materials
Identifies tab changes
Instantly detects other people nearby
Flags device audio input and output
Notifies the proctor if the examinee is absent
Innovative video recognition
AI-based real-time monitoring
Protects user data
Low bandwidth demand
Mobile and customer support
Simple API
Price
Available upon request
4. ProctorExam: An In-Depth Customizable Proctoring Software
ProctorExam is an in-depth customizable proctoring software for higher education institutions, language certifications, and corporate certifications. Its proctoring features can be customized at granular levels to fulfill certain exam requirements. It also uses microphones and webcams to guarantee full security during exams.
Features
Optimized data design
A vast range of modular monitoring solutions
A 360° view of the examinees
Candidate management
Assessment management
Question branching
Automated grading
Progress reports
Works with academic and corporate exams
Can be used on devices
Compatible with Windows, Mac, and Linux
24/7 customer support
Price
Available upon request
5. Proctortrack: A DIY Online Proctoring Platform Built for K12
Proctortrack is a DIY online proctoring platform built specifically for K12. It comes with five various types of proctoring tools; hence academic institutions, test centers, and businesses find it easy to select the package that they prefer. An AI program helps this software process the recorded feed and device activity. Afterward, all data are automatically displayed on the instructor’s dashboard for manual evaluation.
Key Features
Automated ID verification
Student privacy and data security
Can monitor up to 25 students
Browser lock
No human intervention required
Detects up to 24 unique exam violations
Comes with QA manual review with 99% accuracy
High-quality, fast-turnaround reports
Offers a DIY online proctoring solution
Mobile app features, such as mobile lockdown, selfie ID, room scan, and more
Fully integrated with top LMS
World-class customer support
Price
Contact Proctortrack to know their subscription plans.
6. Meazure Learning: Appealing, User-Friendly, and Flexible
Meazure Learning is an appealing, user-friendly, and flexible remote training and testing delivery platform. It hosts simple exam and training interfaces, effortless question and content uploading features, thorough reporting capabilities, and event-based emails.
Key Features
Intuitive LMS
Intuitive course authoring
Blended learning
Ecommerce management
Learner portal
Price
Free trial
Pay per user
7. Classtime: Supplements Classroom Teaching With Instant Student Feedback
Classtime enables teachers to supplement classroom teaching with instant feedback on students’ comprehension levels. It guides teachers in creating formative and summative assessments, engaging students, and improving their comprehension skills. This versatile online solution is packed with more than 30,000 curriculum-aligned questions. It is also suited to corporate/business use.
Features
Self-service portal
Multi-user collaboration
Image, audio, and video support
Time limits
Website/app blocking
Advanced scheduling
Intuitive course authoring
Intuitive LMS
Content sharing
Discipline management
Employee management
Training administration
Workflow management
A massive public library
Third-party integration
Multimedia support
Multi-language
Gamification
Analytics
Quick, data-based feedback
API
Price
Free trial
Free version
Subscription
8. Mercer Mttl: Combatting Every Possible Cheating Strategy During Virtual Exams
Mercer Mettl‘s proctoring tool includes reviewing a recorded session, human proctors for high-profile assessments, and AI-based automatic monitoring to combat every cheating strategy during virtual exams. This software watches and flags uncommon actions, such as an absent student, a mismatched ID, the occurrence of devices, or an external human voice.
Key Features
Examinee tracking
Image recognition
Self-service portal
Workflow management
Reference checking
Options between manual online proctoring and AI-based proctoring
Three-point examinee authentication
Mobile device prevention
Live in-person training option
24/7 customer support
Price
Available upon request
9. Top Hat: An End-to-End Teaching Software Composed of Integrated Solutions
Top Hat is an end-to-end teaching software composed of integrated solutions. It allows educators to devise active classroom engagements that leverage learners’ devices, create courses and other instructional materials remotely, manage assignments and exams, and immediately track and evaluate performance. A unique feature of this tool is that teachers can gather student responses during discussions and correct any misunderstandings.
Key Features
Lockdown
Learning management
Assessment management
Third-party integrations
Price
Free trial
Pay per feature
$2,795 per year
10. Examity: An Impeccable Virtual Proctoring System
Examity‘s virtual proctoring application carries out auto, ID, and life authentication services. It mostly serves universities, corporate settings, and enterprise testing organizations. This impeccable proctoring system currently has around 500 clients across the world. Among its standout features is a curriculum manager that places it among the best curriculum management software providers in the market.
Key Features
AI-driven
Customizable
ID verification
Auto and live proctoring
Question branching
Curriculum management
Supports mobile and web apps
Reporting and analytics
Price
For more details about their pricing packages, contact Examity directly.
11. uxpertise XP: Intercepts Any Cheating Instances or Usage of Other Software
uxpertise XP is a web-hosted proctoring and examination application created for education, certifications, and corporate training. It aids in exam creation, scheduling, grading, and proctoring. It intercepts any cheating instances or usage of other software during exams.
Key Features
Question library
Randomization
Test scheduling
Lockdown
Automated proctoring
Automated grading
Multi-screen recording
Alerts/notifications
Certification and licensing
Multi-language
Reporting/analytics
Data security
LMS integration
Price
Pay per use
12. MeritTrac: The Online Proctoring Solution That Can Work Offline
MeritTrac best complements the fields of education, corporate, and government. Its invigilating approaches include live remote proctoring, automated proctoring, and recorded proctoring. It monitors examinees’ movements, browser activities, mouse movements, devices, and more to ensure exam integrity. Along with its proctoring services, it also offers assessment solutions. Plus, its proctoring solution can work offline.
Key Features
Can accommodate a huge number of examinees
Psychometric and online exams
Automated proctoring
Automated grading
Minimizes bias-based exam evaluation
Attendance management
Exam management
Student assessment reports
Assessment management
Online results announcement
Competency tracking
Customized report cards
Supports Windows and Linux
Easily use on the cloud, web, and SaaS
Price
Contact MeritTrac to learn more about its pricing plans.
13. ExamMonitor: The Software That Beats Dishonesty
ExamMonitor beats dishonesty within schools, testing centers, and corporate training sessions. It uses up-to-date audio and video monitoring tools, from microphones to AI. It appoints professional invigilators to review exam data and flag any fraudulent attempts by examinees. It also runs on any device, like iPads, laptops, desktops, and so on.
Key Features
Psychometric and online exams
Conducts surveys
Multi-user collaboration
Question grading
Weighted questions
Individualized assessments
Automatic assessment
Personalized assessments
Certification management
Presents reports to examinees
Intuitive app with secure testing
Secure assessment platform
Price
Available upon request
14. AIProctor: Speeds Up Exam Invigilation Processes
AIProctor works without the need for human intervention and helps institutions in speeding up the daunting and error-prone processes of exam invigilation. It is equipped with features, such as cheating and fraud detection systems, location tracking, remote browser lockdown, and more.
Key Features
Good interfaced AI proctoring
Attendance tracking
Device monitoring
Fast facial recognition
Multiple voice tracking and detection
Head movement tracking
Sentiment analysis
Easy question branching and assessments
Assessment management
Communication management
Classroom management
Predictive modeling
A web app
No installation required
24/7 customer support
Price
Contact AIProctor to discover their subscription prices.
15. Talview: The Online Proctoring Solution Trusted by Companies
Many companies rely on Talview for screening job applicants through online tests. Its automated proctoring system uses different digital mediums to prevent applicants from engaging in fraudulent activities during tests. It also comes with a safe browser to prevent candidates from resorting to any third-party resources. In addition to its AI proctoring, it offers human monitoring for full security and on-the-spot intervention.
Key Features
Self-service portal
Boolean search
Question branching
Job posting and requisition
Interview scheduling
Exam scheduling
Recruitment management
Talent acquisition
Workflow management
Assessment management
Customizable branding
Email marketing
Internal chat integration
Alerts/notifications
Social media integration
Third-party integration
Reporting and statistics
Price
Free trial
Pricing details available upon request
16. uLearn.io: A Secure and Non-Intrusive Remote Proctoring Software
uLearn.io provides a secure and non-intrusive approach to remote proctoring. Its AI-driven system empowers academics to construct and hold cheat-free exams while respecting examinees’ privacy. Within a customized and cost-effective plan, it can be integrated with any LMS.
Key Features
Student portal
Candidate authentication
Facial recognition
Biometrics
Browser patrolling
Question bank
Question branching
Question randomizing
Weighted questions
Assessment management
Curriculum management
Results reporting
Surveys
Time limits
Certification
Real-time communication
Reporting/analytics
24/7 live support
Price
Free trial
Quote-based
17. ProctorEdu: The Go-To Software of Institutions Conducting High-Stake Exams
ProctorEdu is the go-to software for institutions conducting high-stake exams. It delivers online collaboration and multimedia technologies, enabling proctors to intervene whenever necessary. Proctors can be assigned to exams, but it can randomly assign proctors to prevent any bias. Here, proctors can communicate with students through chat, audio, and video to answer any questions or concerns.
Key Features
Multiple authentication methods
Multi-screen recording
Video conferencing
Violation detection
Assessment management
Automatic grading
Certification and licensing
LMS integration
Live chat
Multi-language
Reporting/analytics
Price
Free trial
Contact ProctorEdu for other pricing details.
18. Proctor360: Comes With a Patent-Pending 360° Total View of the Exam Setting
Proctor360 uses a patent-pending 360° total picture testing headset to have a full view of the exam setting. Aside from overseeing the 360° camera, its proctors also monitor examinees’ laptop cameras and screens for total security. It also secures the most critical exams and protects against exam content theft.
Key Features
ID verification
Remote access
Session recording
Test session recording archive
Highly trained proctors
Certification
Notification
Price
Quote-based
19. Respondus: Partners With Major LMS Platforms
Respondus has been in the online testing industry for almost two decades. It offers LockDown Browser for cheating prevention, Respondus Monitor for online exam proctoring in higher academic institutions, and more. Every year, millions of exam questions are made with this software. You can also find it embedded on numerous third-party LMS platforms.
Offerings
LockDown Browser
Respondus Monitor
Respondus 4.0
StudyMate Campus
Test Bank Network
Key Feature
Partners with Blackboard, Canvas, Moodle, D2L Brightspace, and Schoology
Price
Contact Respondus for pricing information.
20. Persistent Proctor: The Software for Enterprises and Agencies
Persistent Proctor is a Biomids online proctoring software product. It also offers training via webinars, in-person, and documentation. It accommodates enterprises and agencies.
Key Features
Password management
User activity monitoring
Business hours support
Training support
Available as SaaS
Compatible with Windows and Mac software
Price
Free trial
Online Proctoring Software: Another Breakthrough for the Digital Education Industry
Besides making learning more interactive and engaging, digital education also amplifies online exams. On the other hand, online exams guided by the best online proctoring software tools set the seal on academics that learning takes place despite their switch to remote spaces.
What’s more, academic institutions are maximizing the full potential of digital education to recognize the many advantages of conducting tests remotely. We all know what it takes to administer exams—invigilation, scheduling, programming, as well as labor costs—yet, digital education makes all of these faster, more orderly, and more transparent.
Key Insights
Rapid Adoption During COVID-19: The swift shift to online learning during the pandemic led to a significant increase in the use of remote proctoring services, facilitating the integrity of online exams.
Widespread Use and Plans for Expansion: 54% of institutions are currently using online proctoring services, and an additional 23% plan to adopt them, reflecting the growing reliance on these tools for academic integrity.
Diverse Proctoring Methods: Institutions use various proctoring methods, with the most common being software restrictions (45%) and video surveillance (23%). 80% of institutions use multiple types of proctoring.
Concerns Over Cost and Privacy: The primary concerns regarding online proctoring software are cost (58%) and student privacy (51%), highlighting the need for solutions that address these issues effectively.
Enhanced Security and Integrity: Advanced proctoring software utilizes AI-enabled analytics for audio and video monitoring, ensuring academic integrity without the need for human intervention.
Convenience and Accessibility: Online proctoring allows students to take exams remotely, eliminating the need for travel and accommodations, which is particularly beneficial for students in remote areas.
Innovative Identification Processes: Proctoring platforms ensure no impersonation occurs by using image and video capturing for identity verification, enhancing the security of online exams.
Scalability for Mass Exams: Proctoring software can handle exams on a large scale, making it suitable for institutions with significant numbers of students enrolled in remote courses and training programs.
Immediate Results and Feedback: Many proctoring solutions offer instant result generation and certification, streamlining the assessment process for both students and administrators.
FAQ
What is online proctoring software?
Online proctoring software is a tool used to monitor and maintain the integrity of online exams by supervising students' actions and behaviors during tests through digital means. It ensures that academic standards are upheld even in a remote testing environment.
Why is online proctoring software important?
It is important because it allows institutions to conduct exams remotely while ensuring the integrity and security of the examination process. This is especially crucial in maintaining academic standards and preventing cheating.
How does online proctoring software work?
The software uses AI-enabled analytics for audio and video monitoring, identity verification through image and video capture, and restricts access to unauthorized resources during exams. It can function without human intervention and provides real-time monitoring and alerts.
What are the common types of online proctoring?
Common types include active software restrictions, video surveillance, and a combination of AI monitoring and human proctors. These methods ensure a comprehensive approach to preventing cheating and maintaining exam integrity.
What are the benefits of using online proctoring software?
Benefits include increased convenience for students, enhanced exam security, reduced need for physical invigilation, scalability for mass exams, and immediate result generation. It also allows for flexible scheduling and exam planning.
What are the primary concerns associated with online proctoring software?
The main concerns are the cost of implementation and the potential privacy issues for students. Institutions must balance these concerns with the need for maintaining academic integrity.
How does online proctoring software ensure student privacy?
Many proctoring solutions have measures in place to protect student privacy, such as data encryption, secure storage, and compliance with privacy regulations. Institutions should choose software that prioritizes these aspects.
Can online proctoring software handle different types of exams?
Yes, proctoring software is versatile and can manage various types of exams, including entrance exams, certification tests, university exams, and corporate training assessments. It supports multiple question formats and exam types.
Is human intervention required in online proctoring?
While many advanced proctoring systems use AI to monitor exams, some solutions still incorporate human proctors to review flagged incidents and ensure a high level of security and integrity.
How do institutions choose the best online proctoring software?
Institutions should consider factors such as the software's features, cost, ease of use, scalability, integration capabilities with existing systems, and the level of security and privacy it offers. A thorough evaluation and comparison of different solutions are essential.
What advancements can we expect in online proctoring software?
Future advancements may include more sophisticated AI analytics, improved user interfaces, enhanced privacy protections, greater integration capabilities, and more customizable features to meet specific institutional needs.
References:
Arora, P. (2021, January 10). Is Remote Proctoring The Future Of Academia?eLearning Industry.
In evaluating SaaS software, a comprehensive and structured methodology
ensures a fair and accurate comparison across key metrics.
This approach focuses on the most critical aspects that affect user
experience, functionality, and business value.
The following metrics—general features, cost, customer service, integrations,
and mobile support—are evaluated to provide a holistic
view of each software solution’s strengths and weaknesses. These metrics
are selected based on their direct impact on software
usability, scalability, and long-term effectiveness for businesses.
General Features (40%)
This metric evaluates the core functionalities and tools the software offers.
It involves assessing the comprehensiveness of
the features, their relevance to the target users, and the ease of use.
This is important because robust and well-designed
features determine the software’s overall utility
and efficiency in solving user problems.
Cost (15%)
Cost analysis focuses on pricing models, value for money, and scalability.
It’s crucial to evaluate whether the software’s
features justify its price, considering different plans for small and
large organizations. This is vital for businesses to
ensure they invest in cost-effective solutions that fit their budget.
Customer Service (15%)
This evaluates the responsiveness, quality, and availability of customer
support, including channels like chat, email,
or phone. Good customer service is essential for troubleshooting and
ensuring smooth software usage, which reduces downtime
and frustration for users.
Integrations (15%)
This examines how well the software integrates with third-party tools
(e.g., CRM, payment systems, collaboration apps).
Seamless integrations are key for creating a unified workflow and
enhancing productivity by connecting multiple systems,
which is crucial for operational efficiency.
Mobile Support (15%)
Mobile support assesses the software’s functionality and performance on
mobile devices, including apps and mobile web versions.
With increasing remote work and on-the-go usage, strong mobile
support is critical to ensure users can access and utilize
the software effectively, regardless of location.