Confluence Review 2025: Pricing, Features, Pros & Cons, Ratings & More

Confluence is designed as a wiki-style collaboration platform that enhances team communication and knowledge management by allowing users to create, organize, and share content within a centralized digital workspace. Its flexible page and space architecture lets teams structure information logically, supporting complex projects or departmental needs. For those evaluating what is Confluence software, it’s important to note its support for rich content including text, images, tables, and multimedia, which makes documentation more comprehensive and accessible.

The collaboration tool features of Confluence include real-time editing, enabling multiple users to work on the same page simultaneously with instant visibility of changes. This reduces the delays typical of version control and improves team efficiency. Additionally, a detailed version history tracks all modifications, which is essential for maintaining accuracy and accountability in fast-moving environments.

Integration with other Atlassian products such as Jira, Bitbucket, and Trello strengthens Confluence’s role in project management and software development workflows. Embedding Jira issues within Confluence pages links documentation directly with task tracking, enhancing transparency and coordination. This connectivity is a key factor for teams seeking to streamline cross-tool collaboration.

Security and access control are robust, with granular permission settings available at the space, page, and user levels. Administrators can define who can view, edit, comment, or administer content, ensuring sensitive information remains protected while facilitating collaboration where appropriate. Such fine-tuned controls are critical for companies with varied access needs.

Search capabilities in Confluence are powerful and user-friendly, allowing quick retrieval of relevant pages, attachments, or comments through keywords, filters, and labels. Tagging content improves organization and speeds up locating important information, which is vital for companies managing extensive documentation.

Confluence’s extensibility through a marketplace of add-ons and plugins allows organizations to customize the platform to meet specific needs, such as enhanced diagramming, automated workflows, or advanced analytics. This modular design supports scalability and adaptability as organizational requirements evolve.

Available both as a cloud service and an on-premises solution, Confluence offers flexibility to meet diverse infrastructure and compliance demands. The cloud version provides automatic updates and scalability, while the on-premises option offers greater control over data residency and customization, catering to different organizational preferences.

For companies exploring collaboration software, understanding the full scope of Confluence collaboration tool features is essential. To compare Confluence with other options tailored for sales and business teams, it may be helpful to review the top sales tools article, which provides insights into a variety of software designed to enhance team productivity and customer engagement.

Free Plan

• Available at no cost for up to 10 users
• Includes basic collaboration tools and 2 GB of storage
• Community support

Standard Plan

• $5.75 per user per month (billed annually)
• Advanced collaboration features
• 250 GB storage
• Standard support with a 4-hour response time

Premium Plan

• $11 per user per month (billed annually)
• All Standard features plus analytics and admin insights
• Unlimited storage
• 24/7 premium support with a 1-hour response time
• Advanced security and compliance features

Enterprise Plan

• Custom pricing based on requirements
• Includes all Premium features
• Enterprise-grade security and governance
• Dedicated support and deployment assistance

A free trial is available for both the Standard and Premium plans, allowing users to test their features before committing.

• Real-time collaboration with multiple users editing documents simultaneously to minimize version conflicts.
• Seamless integration with Jira and other Atlassian tools for unified project and issue management.
• Customizable templates for consistent and efficient documentation and knowledge base creation.
• Granular permission controls to manage content visibility and editing rights securely.
• Powerful search options including keyword, label, and content type filtering for quick information retrieval.

• Steep learning curve due to unintuitive user interface, especially for those new to Atlassian products
• Performance issues with large content repositories causing slow page loads and delayed searches
• Limited advanced formatting options compared to other documentation tools
• Weak version control features in the built-in editor, hindering detailed change tracking and easy content rollback
• Complex permission settings that can lead to accidental overexposure or restricted access
• Inconsistent search functionality with delays in indexing and sometimes irrelevant results

Confluence offers a robust set of tools designed to streamline knowledge management and enhance team collaboration. Its capabilities support efficient content creation, precise feedback, and organized information flow, making it a versatile solution for companies aiming to maintain clear and accessible documentation.

• Templates: Customizable structures that help maintain uniformity and accelerate the creation of various types of knowledge pages.
• In-Content Feedback: Enables users to provide targeted comments and suggestions directly within the page content, fostering collaborative refinement.
• Comments: Supports threaded discussions on pages, allowing teams to engage in dialogue without modifying the original text.
• Versioning and Version History: Automatically tracks edits, letting users review, compare, and revert to earlier versions to manage document changes effectively.
• Decision Trees: Allows creation of visual guides for decision-making, helping users navigate complex workflows through structured pathways.
• Duplicate Detection: Identifies redundant content across the platform to reduce overlap and ensure the accuracy of knowledge bases.
• Content Editor: A rich text editor supporting diverse formats such as images, tables, and macros for comprehensive page design.
• Page Analytics: Offers insights into page views and user engagement, helping authors measure content impact and usage trends.
• Permissions: Provides detailed control over access rights, ensuring secure management of sensitive information and appropriate user capabilities.
• Knowledge Sharing: Facilitates easy distribution of pages and spaces within the organization to promote collaboration and information flow.
• Notifications: Keeps users informed about updates, comments, and mentions to maintain active engagement.
• Advanced Search: A powerful search function that filters by content type, author, date, and keywords to quickly locate specific information.
• Organization: Hierarchical structuring of spaces, pages, and subpages allows logical arrangement and easy navigation of complex data.
• Other Integrations: Connects seamlessly with tools like Jira, Trello, and Slack to enhance workflow automation and cross-platform collaboration.
• Knowledge Integrations: Supports linking with external knowledge systems and databases, enabling smooth import/export to maintain a unified information ecosystem.

Choosing the right collaboration software is vital for teams aiming to boost productivity and streamline communication. Confluence offers a robust set of benefits that address a wide range of organizational needs. Below is an overview of key advantages that highlight how Confluence supports diverse customers through its features, security, integration, and user experience.

• Unified Knowledge Base: Confluence consolidates all team documents and data into a single platform, eliminating information silos and simplifying access. This centralization accelerates workflows by making essential content readily discoverable for all users.
• Seamless Real-Time Collaboration: Multiple team members can edit documents simultaneously, reducing delays and version conflicts. This capability enhances efficiency, especially for projects requiring frequent updates and input from various contributors.
• Integration with Atlassian Tools: Tight connectivity with Jira and Trello enables direct linking between documentation and project tasks. This integration improves project oversight and accelerates issue resolution by aligning workflows and information.
• Flexible Content Creation: With customizable templates and support for various media types, users can maintain consistency while producing rich, diverse documentation. This flexibility caters to teams needing structured yet adaptable content management tools.
• Granular Security Controls: Confluence offers detailed permission settings to regulate access, ensuring sensitive information remains protected. Compliance features such as data encryption and audit logs help organizations meet regulatory standards.
• Scalability and Accessibility: Suitable for both small teams and large enterprises, Confluence scales with organizational growth. Mobile apps provide anytime, anywhere access, supporting remote work and enhancing team responsiveness.
• Robust Search and Version Management: Powerful search filters enable quick retrieval of pages and attachments, boosting productivity. Detailed version histories allow tracking changes and reverting edits, which safeguards content accuracy and accountability.
• Extensible Ecosystem: The Atlassian Marketplace offers numerous add-ons and plugins to tailor Confluence’s functionality. This extensibility supports unique organizational requirements and evolving business needs.

When evaluating Confluence collaboration software review for my team, I find its ability to centralize knowledge and streamline teamwork invaluable. The platform’s integration with tools like Jira can significantly boost project management efficiency, which is a big plus for companies managing multiple workflows. Its intuitive page-building tools let us create tailored spaces without steep technical demands, making onboarding smoother for new team members.

Security is another aspect I pay close attention to. Confluence offers detailed permission settings that allow us to control access at various levels, ensuring sensitive information stays protected. This is critical for businesses where confidentiality is a priority, and I appreciate that such controls don’t complicate daily use.

Of course, scalability is a concern. As our documentation grows, I’ve noticed load times can slow and navigating nested content becomes trickier. While these issues don’t cripple core functions, they do suggest that larger enterprises need to plan accordingly. It’s a trade-off I’ve seen in many team-focused platforms.

Cost is something I weigh carefully, especially for smaller teams. The tiered pricing structure and free options help, but adding more users and features can quickly escalate expenses. Still, the value gained through enhanced collaboration often justifies the investment. For those exploring alternatives, it’s also worth checking out a list of the best seo tools to see how Confluence stacks up in a broader software ecosystem.

When considering the best team wiki tools 2024, Confluence’s compatibility with numerous third-party apps stands out. This flexibility lets us integrate it into our existing tech setup seamlessly, automating workflows and reducing manual tasks. It’s a feature that supports growth and adapts to changing needs.

• Technology Companies: Software development firms leverage Confluence for its tight integration with Jira, which streamlines documentation of product requirements, sprint planning, and release notes. This integration supports agile workflows, ensuring development teams remain aligned and transparent throughout project lifecycles, critical for effective business collaboration software for teams.
• Financial Services: Banks and insurance companies utilize Confluence as a centralized repository for policy documents, audit trails, and compliance checklists. Its robust permission settings safeguard sensitive data, meeting strict regulatory standards and facilitating seamless project management tools for enterprises.
• Healthcare Organizations: Hospitals and research institutions consolidate clinical protocols, training content, and research documentation within Confluence. Cross-departmental collaboration and version control ensure up-to-date records and accountability, essential for managing complex medical workflows.
• Manufacturing Firms: These companies use Confluence to document workflows, equipment manuals, and safety protocols, improving operational clarity and quality assurance. Centralizing knowledge reduces errors and accelerates new employee training, enhancing overall efficiency.
• Education Sector: Universities and training organizations manage course materials, research projects, and administrative files collaboratively. The platform’s adaptability supports departmental customization, fostering organized knowledge management for faculty and students alike.
• Marketing and Creative Agencies: Confluence aids in campaign coordination, content calendar management, and client brief compilation. Its multimedia embedding and rich text editing enable efficient brainstorming and revision tracking, maintaining clear audit trails for multi-stakeholder workflows.
• Legal Firms: Law offices rely on Confluence to document case precedents, monitor case progress, and co-author contracts. Confidentiality is maintained through access controls, while powerful search capabilities speed up information retrieval for case preparation.
• Government Agencies: Public sector entities adopt Confluence to streamline internal communication, policy documentation, and project collaboration. The platform’s scalability and security features support transparency and accountability, reducing bureaucratic delays and improving service delivery.
• Retail Companies: Retailers coordinate product details, promotional plans, and customer service protocols via Confluence. Centralizing documentation ensures consistency across stores and channels, aiding training, inventory management, and marketing strategies.
• Consulting Firms: Consultants document best practices, client reports, and methodologies in Confluence, standardizing knowledge sharing across teams. This repository for reusable content speeds up project delivery and maintains quality across diverse engagements.

For organizations evaluating project management tools for enterprises, Confluence offers versatile solutions tailored to industry-specific needs. Additionally, those interested in optimizing team schedules may find the list of the top scheduling softwares a useful resource to complement their collaboration platforms.