Best Totango Alternatives & Competitors for 2025

Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.

• Multi-channel Support Management
• Customizable Workflows
• Third-party Integrations
• AI Agents with Essential and Advanced Plans
• Knowledge Article Editor
• AutoQA for Voice with Scoring
• Workforce Management with Audit Logs
• Customizable Ticket Forms

Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.

Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.

• Robust Customer Feedback Collection Tool
• Advanced Sentiment Analysis and Insights
• Centralized Multi-Platform Review Monitoring
• Intelligent AI-Assisted Review Replies
• Automated Review Generation Campaigns Engine
• Comprehensive Online Reputation Scoring System
• Competitive Benchmarking and Analytics Dashboard
• Real-Time Alerts and Notification System

Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.

Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.

• Powerful User-Friendly Survey Builder Tools
• Vast Library of Customizable Templates
• Real-Time Comprehensive Reporting and Analytics
• Seamless Embedded Website Form Integration
• Innovative Optimized Mobile-Friendly Form Experience
• Dynamic Conditional Logic for Customization
• Extensive Integrations with Third Parties
• Secure Payments Integration for Commerce

Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.

SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.

• Fully Extensive Customizable Brand-Aligned Surveys
• Intuitive Drag and Drop Builder
• Diverse Interactive Question Types Options
• Insightful Real-Time Data Visual Dashboards
• Comprehensive Reporting, Analytics, and Metrics
• Dynamic Branching and Skip Logic
• Automated Seamless Multi-Channel Survey Distribution
• Enterprise-Grade Secure Survey Data Management

SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.

Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.

• Salesforce Lightning Console Unified Interface
• Intelligent Omni-Channel Case Routing System
• Comprehensive Customer Case Management Solution
• Robust Enterprise Knowledge Management Repository
• Seamless Cloud Telephony Integration Capability
• Real-Time Customer Live Agent Support
• Efficient Global Self-Service Customer Portal
• Custom Reports And Dashboards Analytics

Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.

NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.

• Omnichannel Routing
• AI-Driven Sentiment Analysis
• Workforce Management (WFM)
• Real-Time Analytics and Reporting
• Automation and Self-Service
• Flexible Cloud Deployment
• Customizable Agent Desktop
• Pre-Built Integrations Marketplace

NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.

OnRamp represents a streamlined client onboarding solution designed to ease the transition for new customers and integrate them seamlessly into your system. Its dynamic approach balances structured workflows with intuitive design, aiming to reduce friction and enhance the overall customer onboarding experience. The platform’s versatility provides a strong foundation for organizations seeking a comprehensive tool that aligns with modern onboarding demands while simplifying complex integration processes. Ultimately, OnRamp is positioned as a forward-thinking option in the client onboarding software landscape, catering to businesses that value efficiency and a solid, adaptable framework.

• Customizable Onboarding Workflows & Templates
• Seamless Onboarding Process Completion Checklists
• Engaging Customer Portal With Branding
• Real-Time Task And Project Tracking
• Dynamic Custom Reports And Analytics
• Robust API And Third-Party Integration
• Secure Systematic Role-Based User Management
• Mobile-Friendly Interface With Instant Notifications

The Full Value for All plan requires prospective clients to contact OnRamp directly to obtain a personalized quote. This pricing structure, based on user and usage factors, includes three creator users per month while granting complete access to every advanced feature essential for optimizing client onboarding. With unlimited contributor users, dynamic action plans, customer access, and integrations, organizations enjoy a comprehensive solution that supports every aspect of their workflow. Yet, OnRamp does not provide a free trial, so reaching out to the vendor is crucial for obtaining customized pricing information.

Planhat excels in enhancing customer success operations through its powerful automation tools, which simplify onboarding and ongoing management by reducing repetitive administrative work. This allows teams to concentrate more on strategic engagement and proactive risk mitigation. Its advanced health score system aggregates data from various product lines and customer segments, offering valuable insights to identify at-risk clients and uncover upsell possibilities. Furthermore, Planhat centralizes communications and integrates smoothly with popular platforms like Slack, Zendesk, Jira, and Zapier, creating a cohesive environment for collaboration and data consistency.

• Custom Customer Health Scoring Feature
• Predefined Efficient Workflow Automation Feature
• Custom Dashboards for Key Metrics
• Real-Time Comprehensive Revenue Analytics Module
• Proactive Predictive Churn Prediction Capability
• Efficient Personalized Customer Segmentation Tool
• Flexible Customizable Business Workflow Configuration
• Immediate Real-Time Critical Notifications System

Planhat provides flexible pricing designed for companies of any size. The Start-Up plan delivers essential customer management features on a custom-priced basis to meet unique business needs. The Professional plan builds on this foundation with advanced reporting, automation, and success management tools, while the Enterprise plan adds robust security, custom permissions, and multi-source integrations for large organizations. Annual costs typically range from $6,883 to $96,000, with a median spend of $31,131. A free trial is available, allowing businesses to experience the platform’s capabilities firsthand. Customization options ensure a competitive edge.

Churn360 stands out with its state-of-the-art analytics, which leverage machine learning to sift through historical customer data and pinpoint individuals who might be on the brink of departing. Its intuitive interface ensures that teams easily navigate the platform to monitor vital performance metrics and customer health scores, thereby streamlining the process of implementing tailored retention strategies. Seamless integration with various CRM systems and business tools means that users tap into existing datasets without cumbersome manual data entry, creating a holistic and efficient workflow. Moreover, customizable dashboards and comprehensive reporting tools empower businesses to continually evaluate their performance, facilitating agile, data-driven decision-making in the fight against customer churn.

• Comprehensive 360° Customer Interaction View
• Accurate Customer Health Scoring System
• Predictive Churn Risk Identification Engine
• Advanced Customer Data Segmentation Module
• Automated Customer Engagement Campaign Manager
• Customizable Real-Time Analytics Dashboards Suite
• Detailed Reporting and Analytics Framework
• Seamless Integration and Data Connectivity

Churn360 presents two clearly defined pricing structures intended for scalable customer success management, each tailored to varying organizational sizes. The Startup plan, available at $399 monthly, supports one to four CSMs and provides core features including a 360° customer view, health score monitoring, journey mapping, segmentation, campaign management, and automation plays. Meanwhile, the Professional plan costs $799 per month for five to nine CSMs, building on these essentials with enhanced automation and reporting functionalities. Notably, no free trial or setup fees exist, with premium consulting services additionally available. Additionally.

Velaris presents a multifaceted solution that integrates diverse customer data sources, enabling a consolidated perspective on interactions across various touchpoints—a feature that can significantly enhance teamwork and communication in environments where cross-department collaboration is essential. Its advanced, AI-driven analytics transform routine support tickets and customer engagements into actionable insights, revealing behavior patterns and pinpointing critical pain points. The platform further expedites customer onboarding and engagement by automating workflows, thereby facilitating prompt, personalized responses that ensure customers quickly perceive the value of their investment. Moreover, its proactive monitoring of customer health metrics allows organizations to identify and address potential risks early on, effectively mitigating customer churn and fortifying long-term relationships.

• Data Consolidation for Customer Profile Unification
• Comprehensive and In-depth Health Metrics Dashboard
• Robust, Customizable Reporting Dashboards and Visual Analytics
• Instant Sentiment Analysis
• Intuitive Drag-and-Drop Automation Builder
• Highly Accurate Churn Prediction Tools
• Dynamic Customer Journey Mapping
• Seamless Integration with CRM Systems

Velaris offers a structured annual subscription model designed for Customer Success teams. The Entry Level plan costs $10,000 per year and provides essential capabilities, from data consolidation and analytics to automated email campaigns and lifecycle management. Custom pricing, available up to $80,000 annually, delivers enhanced features for larger organizations with specific requirements. There is no free trial currently available, so interested parties should reach out directly for additional details on trial options or tier adjustments. The clear pricing tiers ensure straightforward comparisons for companies choosing the right technology solution overall.