Best AT&T Office@Hand Alternatives & Competitors for 2025
Co-Founder and Chief Data Scientist
Read more about Zendesk
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Key Features of Zendesk
- Multi-channel Support Management
- Customizable Workflows
- Third-party Integrations
- AI Agents with Essential and Advanced Plans
- Knowledge Article Editor
- AutoQA for Voice with Scoring
- Workforce Management with Audit Logs
- Customizable Ticket Forms
Price of Zendesk
Zendesk’s pricing is based on per-agent or per-user monthly fees, with annual subscriptions offering better rates. The Support Team plan starts at $19 per agent, providing basic ticketing and multi-channel support. The Support Professional tier, at $55 per agent, adds business hours setup, customer satisfaction surveys, and SLAs. For larger organizations, the Support Enterprise plan costs $115 per agent and includes advanced features. Zendesk Sell CRM begins at $19 per user with essential sales tools. Additional add-ons like Zendesk Copilot and Workforce Management are available at extra cost.
Read more about Birdeye
Birdeye is presented as a solution in the online reputation management software space, positioned to serve businesses that prioritize maintaining a strong digital image. Although the source overview provided is incomplete, the product’s categorization hints at capabilities designed to support the management of online brand presence. The brief description suggests that Birdeye is intended to help companies navigate the challenges of digital reputation, offering a potential asset for those seeking to refine their online interactions. For prospective customers evaluating reputation management platforms, Birdeye emerges as a candidate warranting further investigation to determine its fit with their strategic objectives.
Key Features of Birdeye
- Robust Customer Feedback Collection Tool
- Advanced Sentiment Analysis and Insights
- Centralized Multi-Platform Review Monitoring
- Intelligent AI-Assisted Review Replies
- Automated Review Generation Campaigns Engine
- Comprehensive Online Reputation Scoring System
- Competitive Benchmarking and Analytics Dashboard
- Real-Time Alerts and Notification System
Price of Birdeye
Birdeye offers three distinct pricing plans designed to meet varied business requirements. The Starter plan delivers essential features like Reviews AI, Listings AI, and Messaging AI at a flexible per-location fee. The Growth plan builds on this by adding Social AI integration, while the Dominate plan further strengthens service delivery with Chatbot AI. All plans benefit from robust add-ons such as Campaigns, Team Chat, Payments, Integrations, a mobile app, and unlimited users and contacts, with world class support included. A free trial is available. Contact Birdeye for additional details.
Read more about Jotform
Jotform stands out as a versatile online form builder software that caters to both individuals and organizations seeking efficient solutions for creating customized forms without needing coding skills. Its intuitive drag-and-drop interface, combined with a vast library of pre-designed templates, enables users to quickly produce professional-quality forms for various applications such as surveys, registrations, and payments. The platform’s strong integration capabilities with popular third-party tools streamline data management and automate workflows, while features like conditional logic personalize the user experience by adapting forms based on input. Additionally, Jotform prioritizes security with SSL encryption and offers collaborative tools and notification systems, making it a comprehensive choice that is accessible even to small users through its free plan.
Key Features of Jotform
- Powerful User-Friendly Survey Builder Tools
- Vast Library of Customizable Templates
- Real-Time Comprehensive Reporting and Analytics
- Seamless Embedded Website Form Integration
- Innovative Optimized Mobile-Friendly Form Experience
- Dynamic Conditional Logic for Customization
- Extensive Integrations with Third Parties
- Secure Payments Integration for Commerce
Price of Jotform
Jotform offers flexible pricing plans to suit diverse needs. The Free plan provides limited monthly submissions and basic features at no cost, ideal for testing new ideas. The Bronze and Silver plans, at $34 and $39 per month respectively, expand submission limits, payment capacities, storage, and form customization by eliminating branding. Advanced users benefit from the Gold plan at $49 monthly, combining extensive submissions, larger storage, and HIPAA compliance. For unlimited use and tailored solutions, the Enterprise plan invites direct inquiry for pricing details. Contact Jotform now for further information.
Read more about Salesforce Service Cloud
Salesforce Service Cloud positions itself as a dynamic help desk solution designed to enhance how companies manage customer support, offering an ecosystem that streamlines interactions and resolution processes. Its architecture emphasizes an integrated framework aimed at improving response efficiency while accommodating the varied needs of modern service teams. The platform is built to be scalable and adaptable, making it a compelling option for businesses seeking a comprehensive tool that consolidates support functions into one cohesive system. Prospective customers interested in help desk software will find that its design promises to simplify service management, helping to transform customer challenges into opportunities for lasting engagement.
Key Features of Salesforce Service Cloud
- Salesforce Lightning Console Unified Interface
- Intelligent Omni-Channel Case Routing System
- Comprehensive Customer Case Management Solution
- Robust Enterprise Knowledge Management Repository
- Seamless Cloud Telephony Integration Capability
- Real-Time Customer Live Agent Support
- Efficient Global Self-Service Customer Portal
- Custom Reports And Dashboards Analytics
Price of Salesforce Service Cloud
Salesforce Service Cloud offers five pricing plans. The Starter Suite costs $25 per user per month, providing essential case and task management. The Pro Suite, at $80 per user monthly, adds telephony integration and customizable dashboards. Enterprise Edition is $165 per user monthly and features trusted AI with advanced reporting. The Unlimited Edition, priced at $330 per user monthly, enhances chat support and includes Einstein Bots, while Einstein 1 Service Edition at $500 delivers digital channels and state-of-the-art AI assistance. All plans are billed annually with a free trial available.
Read more about SurveySparrow
SurveySparrow is presented as a survey software solution that promises to streamline the process of gathering and analyzing feedback in an interactive, user-friendly manner. Though the source material does not supply a detailed overview, it suggests that the platform has been designed to meet the needs of organizations looking for a modern approach to survey management. Its framework implies a commitment to enhancing user engagement and delivering flexible survey experiences that can adapt to various industry demands. For prospective customers exploring survey software, SurveySparrow appears to offer a compelling option worth further consideration.
Key Features of SurveySparrow
- Fully Extensive Customizable Brand-Aligned Surveys
- Intuitive Drag and Drop Builder
- Diverse Interactive Question Types Options
- Insightful Real-Time Data Visual Dashboards
- Comprehensive Reporting, Analytics, and Metrics
- Dynamic Branching and Skip Logic
- Automated Seamless Multi-Channel Survey Distribution
- Enterprise-Grade Secure Survey Data Management
Price of SurveySparrow
SurveySparrow pricing caters to every user need with eight distinct plans. The Free plan offers basic data collection with limited responses, while the Basic plan ($19/month annually) provides essential survey features. The Starter plan ($39/month annually) enhances customer insights, and the Business plan ($79/month annually) scales mid-size organizations. The Professional plan ($249/month annually) delivers advanced capabilities for expanding markets. CX Basic ($199/month annually) emphasizes customer loyalty, while NPS+CX and Enterprise plans require direct contact. A 14-day free trial lets prospective customers explore these flexible options. Each plan offers significant value.
Read more about NICE inContact CXone
NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.
Key Features of NICE inContact CXone
- Omnichannel Routing
- AI-Driven Sentiment Analysis
- Workforce Management (WFM)
- Real-Time Analytics and Reporting
- Automation and Self-Service
- Flexible Cloud Deployment
- Customizable Agent Desktop
- Pre-Built Integrations Marketplace
Price of NICE inContact CXone
NICE inContact CXone offers a range of Mpower pricing plans based on a per-agent, per-month model. The Digital Agent plan is priced at $71, focusing on digital channels. Voice Agent costs $94 and supports live and self-service voice interactions. The Omnichannel Agent, combining both digital and voice features, is $110. More comprehensive suites include the Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249, each adding advanced capabilities. A free trial is also available.
Khoros Communities
4.55 / 5
Read more about Khoros Communities
Khoros Communities is positioned as a software solution for prospective customers interested in [ERROR: missing variable category]. Unfortunately, the provided source does not offer detailed descriptions of its key features or primary uses, resulting in an overview that is necessarily broad and general. This introductory glimpse is intended to serve as a preliminary reference point for those exploring their software options, even though specific functionalities and benefits remain undisclosed. Consequently, prospective customers are encouraged to pursue further information to fully assess how Khoros Communities might align with their unique organizational needs.
Key Features of Khoros Communities
- Expert Custom Community Design templates
- Robust Discussion Forums engagement
- Centralized Knowledge Base repository
- Comprehensive Moderation Tools suite
- Advanced Insightful Analytics and Reporting metrics
- Seamless Integration Capabilities with leading CRM systems
- Efficiently Automated Community Automation workflows
- Flexible Customization Options creative alignment
Price of Khoros Communities
Khoros Communities pricing is available solely by quote. The vendor does not list any standardized rates on their website. Reported purchases suggest an estimated annual investment ranging from $34,877 to $120,719, with a median annual cost near $67,989. There is no entry-level setup fee, and pricing structures seem tailored to user- or usage-based needs. A free trial is not provided, ensuring that each plan is customized to specific business requirements. Prospective customers should contact Khoros directly for personalized pricing details and further clarifications. Detailed, flexible options await every serious inquiry.
Qualaroo
4.5 / 5
Read more about Qualaroo
Qualaroo is a robust user research and feedback platform designed to gather contextual insights by surveying users during their actual interaction with a product, service, or brand. Its advanced targeting options allow businesses to deliver surveys triggered by specific user behaviors, ensuring feedback is collected from the most relevant audience at the optimal moment. The tool offers extensive customization, letting users tailor the appearance of their surveys to align seamlessly with their brand identity. Additionally, Qualaroo supports over 100 languages and incorporates AI-driven analytics like sentiment and text analysis, making it a comprehensive solution for understanding customer feedback across multiple channels.
Key Features of Qualaroo
- Advanced Targeting Options Increase Precision
- Nudge Technology Engages Users Optimally
- Dynamic Question Branching Adapts Surveys
- Real-Time Reporting and Analytics Dashboard
- Mobile Optimized Surveys Enhance Reach
- Integration Capabilities Connect Data Seamlessly
- Exit Intent Surveys Capture Feedback
- IBM Watson Sentiment Analysis Insights
Price of Qualaroo
Qualaroo offers three straightforward pricing options. The Free plan, costing $0.00, provides startups with essential features including up to 50 responses monthly, 500 email sends, and 10,000 pageviews. For growing businesses, the Business plan at $49.99 per month (annual billing) delivers unlimited responses, increased email sends and pageviews, plus surveys and mobile features. The Enterprise plan, starting at $149.99 per month with enhanced targeting and advanced integrations, is built for large-scale operations. A forever free option facilitates smaller teams in exploring comprehensive survey functionality. All plans are designed to succeed.
Read more about Copper
Copper streamlines business processes by embedding itself within Google Workspace, enabling users to manage client relationships directly from familiar tools like Gmail and Calendar. Its adaptable interface and potent automation features eliminate repetitive tasks while tailoring workflows to meet distinct operational needs. The software’s comprehensive reporting and analytics components provide decision-makers with valuable insights into sales and customer performance, all bolstered by stringent security protocols essential for protecting sensitive information. Altogether, these attributes position Copper as a compelling choice for those seeking an efficient, user-centric CRM solution.
Key Features of Copper
- Effortless, Seamless Google Workspace CRM Integration
- Precise, Real-Time Email Engagement Tracking
- Advanced, Comprehensive Relationship Management
- Dynamic, Visual Sales Pipeline Management
- Automated, Efficient Sales Task Automation
- Robust, Actionable Business Reporting and Analytics
- Interactive, Customizable, Insightful Performance Dashboards
- Seamless, Mobile-Responsive CRM Accessibility
Price of Copper
Copper’s pricing details aren’t publicly available. The vendor does not list specific plans or free trial options, and any nuances such as per-user or usage-based charges remain undisclosed. For all pricing inquiries, including information on potential promotions or available plans, prospective customers should contact the vendor directly to obtain up-to-date and tailored pricing details.
Read more about SAP Service Cloud
SAP Service Cloud emerges as a solution aimed at addressing critical customer support needs in the help desk software landscape. Although the source did not provide detailed specifics, the overview hints at a platform designed to streamline service management and enhance communication channels. This approach suggests that organizations looking for a robust tool to coordinate and resolve customer inquiries may find its conceptual framework compelling. Even without granular details, the emphasis on efficiency and integration aligns with the priorities of businesses focused on delivering exceptional help desk service.
Key Features of SAP Service Cloud
- Mobile App Support for Agents
- Intuitive Ticket Response User Experience
- Automated Ticket Routing and Workflow
- Real-Time Efficient Automated Ticket Responses
- Comprehensive Knowledge Base Access Portal
- Robust Multi-Channel Customer Support System
- Efficient Task Management and Prioritization
- Seamless Integration with SAP Ecosystem
Price of SAP Service Cloud
SAP Service Cloud pricing is available on a custom, by-quote basis, so prospective help desk software users cannot find a standardized plan online. Instead, pricing depends on factors such as the number of monthly users, selected add-ons and features, complex implementation, data migration, and integration with existing ERP systems. There is no free trial option currently mentioned. This flexible pricing model allows companies to receive tailored proposals to suit their strategic business needs. Interested customers should contact SAP or an authorized partner directly for full pricing details and personalized quotes.
Overview
Choosing the right communication and collaboration software is crucial for businesses aiming to stay efficient and connected. If you’re considering AT&T Office@Hand but feel uncertain whether it fully meets your needs, you’re not alone. Many prospective customers face challenges like limited features, scalability concerns, or pricing issues that can impact their overall satisfaction.
This article will guide you through alternative options that might better align with your specific requirements. By exploring these alternatives, you’ll gain a clearer understanding of what to look for in a solution—be it advanced functionality, ease of use, or cost-effectiveness.
Reading this will empower you to make an informed decision that supports your business communication goals, enhances productivity, and delivers the best value. Whether you prioritize seamless integration, robust support, or flexible plans, this guide will help you identify the right fit beyond AT&T Office@Hand.
What is AT&T Office@Hand?
AT&T Office@Hand is a cloud-based unified communications system that consolidates voice, messaging, video conferencing, and collaboration into a single platform. It empowers businesses to maintain seamless communication across multiple devices, whether employees are onsite, remote, or mobile.
The platform assigns a unique business phone number for each user, integrating calls, texts, and faxes into one streamlined interface. It supports HD-quality voice and video calls, business SMS, internet faxing, and video meetings that can accommodate up to 100 participants. Features like screen sharing and whiteboarding enhance real-time collaboration during conferences.
Management is simplified through web-based tools that allow administrators to configure call forwarding, routing, automated attendants (IVR), and shared lines. Supervisors gain insight with call monitoring, automated recording, and communications analytics, which help optimize team efficiency and responsiveness.
Integration with widely-used productivity applications such as Microsoft Outlook, Google Workspace, Salesforce, Dropbox, and Box ensures smooth workflow alignment. The system operates reliably over broadband, cellular, and Wi-Fi networks, maintaining connectivity regardless of location or device.
Security measures are embedded to protect communications across various networks and devices. The comprehensive offering includes toll-free numbers, multi-level IVR, and robust conferencing features, all designed to unify business communications into an accessible, manageable solution tailored to modern, mobile workforces.
For organizations evaluating communication tools alongside other enterprise solutions, exploring resources like best self hosted learning management systems may provide valuable insights into complementary software that supports comprehensive digital transformation strategies.
What to look for in AT&T Office@Hand alternatives?
AT&T Office@Hand delivers a unified cloud communication platform combining HD VoIP calls, SMS, online fax, and HD video conferencing into a single interface accessible via desktop and mobile. Its robust feature set includes advanced call routing, customizable user extensions, and support for multiple business lines such as local, toll-free, and fax numbers, catering comprehensively to business communication needs.
When exploring alternatives, prioritize solutions that cover all essential communication channels—voice, video, SMS, fax, and conferencing—in one streamlined platform. This ensures seamless operations without juggling multiple tools.
Scalability is crucial. Choose platforms that allow effortless user management, support multiple locations, and provide centralized control for system settings. Flexibility to add or remove users and upgrade features on demand supports evolving business demands.
Integration capabilities are vital. Look for systems that work smoothly with existing productivity suites and customer relationship management tools, such as Microsoft Outlook or Office 365, to maintain efficient workflows.
Evaluate call management functionalities thoroughly. Features like call switching, transferring, parking, group calls, and voicemail control are essential for managing business communications effectively and are standard in Office@Hand.
Mobility should not be overlooked. The ability to access full communication features through mobile and web apps ensures your workforce stays connected regardless of location, reflecting Office@Hand’s device-agnostic design.
Security remains a top priority. Alternatives must offer end-to-end encryption, customizable user permissions, and compliance mechanisms to safeguard sensitive communications, matching the security suite provided by Office@Hand.
Finally, transparency in pricing and reliable customer support are critical to scaling affordably without sacrificing assistance. Understanding the cost structure upfront helps in budgeting and long-term planning.
For business owners seeking comprehensive software solutions, understanding these communication needs alongside other operational tools is essential. For instance, exploring the best small business accounting app can complement your communication platform by streamlining financial management alongside your communication infrastructure.
Frequently Asked Questions about AT&T Office@Hand
The leading competitors include Microsoft Teams, Zoom Workplace, Google Voice, RingEX (RingCentral), Dialpad, GoTo Connect, 3CX, and Aircall. Each platform excels in various areas such as collaboration capabilities, integration options, and scalability.
Many companies seek alternatives due to concerns over pricing, customer support, limited integration options, and restricted availability outside the United States. Other platforms often provide greater flexibility, international reach, or features better suited to specific business needs.
Several alternatives like Microsoft Teams, Zoom Workplace, and RingEX offer global availability, enabling businesses to operate seamlessly across multiple countries, unlike AT&T Office@Hand, which is confined to US customers.
Pricing varies widely among alternatives, often featuring multiple tiers designed for different business sizes. For instance, Aircall starts at $30 per user monthly. Many competitors provide customized pricing based on the selected features and number of users, so comparing plans according to specific requirements is essential.
Most prominent alternatives are cloud-based and function on existing devices such as smartphones, laptops, or desktops. This eliminates the need for dedicated on-site hardware, making them ideal for remote or distributed teams.
Top alternatives emphasize ease of migration, often supplying tools and support to transfer contacts, phone numbers, and workflows efficiently. However, the migration experience can vary depending on the complexity of the business environment.
Yes, many options are engineered to scale smoothly from small teams to large enterprises, allowing easy addition or removal of users and features without causing significant disruptions.
Several alternatives have earned reputations for providing more responsive and effective customer support, which is a frequent motivator for businesses switching away from AT&T Office@Hand.
Small and medium-sized enterprises gain the most from alternatives due to their cost efficiency, flexibility, and user-friendly interfaces. Large enterprises also benefit from improved integration capabilities and international reach.
Most major alternatives offer extensive integrations with popular business applications including CRM systems, productivity suites, and helpdesk software, which helps streamline workflows and boost overall productivity.
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