Tenfold Review 2025: Pricing, Features, Pros & Cons, Ratings & More
Co-Founder and Chief Data Scientist
Tenfold: Top Call Center Software
4.65 / 5
Featured Call Center Software Alternatives for Tenfold
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Editor's Take
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
call routing, interactive voice response, call recording
Editor's Take
Avoxi is a cloud-based communications platform specializing in virtual phone numbers, VoIP services, and call center solutions, designed to support global customer service and sales teams. Known for its extensive international reach, Avoxi enables businesses to manage inbound and outbound calls worldwide through virtual numbers and toll-free lines, making it a valuable solution for companies with global operations or remote teams.
Avoxi's platform includes features like call routing, interactive voice response (IVR), call recording, and analytics, allowing teams to enhance customer interactions and gain insights into call performance. The software integrates smoothly with major CRM platforms, such as Salesforce and HubSpot, facilitating a seamless connection between customer data and communication. With a focus on flexibility and scalability, Avoxi empowers businesses to improve their communication capabilities and deliver high-quality customer experiences across borders.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Tenfold Review
What is Tenfold
Tenfold software acts as a middleware solution that integrates telephony systems with CRM and helpdesk platforms, enhancing call center workflows by delivering real-time customer data directly to agents. This integration eliminates the need to toggle between applications, allowing agents and sales representatives instant access to contact history and case details during calls. The platform supports screen pop functionality to identify callers instantly, improving communication efficiency.
Key features include automated call logging, which records calls and syncs data directly into CRM systems, reducing errors and saving agent time. Tenfold also supports call recording and analytics, enabling supervisors to assess call quality and agent performance through comprehensive reports. These capabilities make it a strong contender for companies seeking efficient call center integration features.
The system is compatible with numerous telephony and CRM platforms such as Salesforce, Microsoft Dynamics 365, and Zendesk, supporting both inbound and outbound call workflows. Additional functionalities like click-to-call simplify call initiation by letting agents dial contacts directly from CRM interfaces, minimizing dialing mistakes. Real-time call controls such as hold, transfer, and conference calls are accessible, streamlining agent call handling.
Security remains a priority; Tenfold employs encryption and adheres to regulations like GDPR and HIPAA to protect sensitive customer data during transmission and storage. Its customizable interface allows organizations to tailor workflows and configurations to their specific needs, backed by training and support to ease deployment.
For companies exploring options in customer engagement technology, understanding what is Tenfold software and its integration capabilities can be crucial. Additionally, businesses interested in optimizing their training and operational efficiency might find value in consulting resources like the best small business lms to complement their CRM and call center solutions.
Featured Call Center Software Products
$19 per agent per month
Yes
Ticketing, multi-channel support, automation
Editor's Take
Zendesk is a customer service and engagement platform designed to help businesses deliver exceptional support experiences across multiple channels. It provides a unified solution for managing customer inquiries, tracking support tickets, and providing real-time assistance through a variety of touchpoints, including email, chat, phone, social media, and web forms. With its focus on improving customer satisfaction, Zendesk helps organizations streamline support workflows, enhance communication, and drive more personalized service.
One of Zendesk's standout features is its ticketing system, which enables support teams to manage, track, and prioritize customer requests. When a customer submits an inquiry, it automatically creates a ticket, which can be assigned to the appropriate team member for resolution. Zendesk's automation and workflows features help streamline processes by assigning tickets, sending automatic responses, and setting up reminders to ensure that no request goes unaddressed.
Zendesk also offers powerful multi-channel support, allowing businesses to interact with customers via email, live chat, phone calls, social media, and even messaging platforms like WhatsApp. This ensures that customers can reach out through their preferred method, and support teams can engage across various channels in one centralized platform.
For businesses looking to provide self-service options, Zendesk includes a knowledge base and help center feature, where users can search for articles, FAQs, and solutions to common problems. This reduces the volume of support tickets and empowers customers to find answers quickly and independently.
In addition to its customer support capabilities, Zendesk provides powerful analytics and reporting tools that give businesses insights into support team performance, ticket resolution times, customer satisfaction, and more. This data helps companies optimize their support processes and make data-driven decisions.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Editor's Take
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
Custom
No
call routing, interactive voice response, call recording
Editor's Take
Avoxi is a cloud-based communications platform specializing in virtual phone numbers, VoIP services, and call center solutions, designed to support global customer service and sales teams. Known for its extensive international reach, Avoxi enables businesses to manage inbound and outbound calls worldwide through virtual numbers and toll-free lines, making it a valuable solution for companies with global operations or remote teams.
Avoxi's platform includes features like call routing, interactive voice response (IVR), call recording, and analytics, allowing teams to enhance customer interactions and gain insights into call performance. The software integrates smoothly with major CRM platforms, such as Salesforce and HubSpot, facilitating a seamless connection between customer data and communication. With a focus on flexibility and scalability, Avoxi empowers businesses to improve their communication capabilities and deliver high-quality customer experiences across borders.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software’s overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It’s crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
By quote
No
Omnichannel routing, workforce optimization, AI automation
Editor's Take
NICE inContact CXone is a cloud-based customer experience platform designed to streamline contact center operations. It offers an all-in-one solution for managing customer interactions across multiple channels, including voice, chat, email, social media, and SMS. The platform combines tools for omnichannel routing, workforce optimization, and analytics to enhance both agent performance and customer satisfaction.
CXone includes advanced features like AI-powered chatbots, real-time reporting, and workforce management tools, which help businesses optimize their contact center operations and reduce costs. It also provides powerful integrations with CRM systems, enabling a unified view of customer data. With its scalable infrastructure, CXone supports businesses of all sizes, from small teams to large enterprises, offering flexibility and robust security.
The platform's comprehensive analytics suite delivers actionable insights into key performance metrics, allowing businesses to monitor and improve their service levels. Additionally, CXone includes automation capabilities, such as automatic call distribution (ACD) and interactive voice response (IVR), to streamline workflows and improve efficiency. Overall, NICE inContact CXone is a powerful solution for businesses looking to enhance their customer service and provide a seamless, multichannel customer experience.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
$89/user/month
14 days
Predictive Dialing, Call Analytics, CRM Integration
Editor's Take
Adversus Dialer is a cloud-based outbound call center software designed to enhance sales and customer engagement. It features predictive dialing, call scheduling, and campaign management tools to improve call efficiency and team productivity. With real-time analytics and reporting, managers can monitor performance and optimize campaigns. The platform also integrates with CRMs, ensuring smooth lead management. Adversus Dialer is scalable, catering to both small and large teams looking to improve their outbound calling processes.
Expert Score
In evaluating SaaS software, a comprehensive and structured methodology ensures a fair and accurate comparison across key metrics. This approach focuses on the most critical aspects that affect user experience, functionality, and business value. The following metrics—general features, cost, customer service, integrations, and mobile support—are evaluated to provide a holistic view of each software solution’s strengths and weaknesses. These metrics are selected based on their direct impact on software usability, scalability, and long-term effectiveness for businesses.
1. General Features - scoring weight 40%
This metric evaluates the core functionalities and tools the software offers. It involves assessing the comprehensiveness of the features, their relevance to the target users, and the ease of use. This is important because robust and well-designed features determine the software's overall utility and efficiency in solving user problems.
2. Cost - scoring weight 15%
Cost analysis focuses on pricing models, value for money, and scalability. It's crucial to evaluate whether the software’s features justify its price, considering different plans for small and large organizations. This is vital for businesses to ensure they invest in cost-effective solutions that fit their budget.
3. Customer Service - scoring weight 15%
This evaluates the responsiveness, quality, and availability of customer support, including channels like chat, email, or phone. Good customer service is essential for troubleshooting and ensuring smooth software usage, which reduces downtime and frustration for users.
4. Integrations - scoring weight 15%
This examines how well the software integrates with third-party tools (e.g., CRM, payment systems, collaboration apps). Seamless integrations are key for creating a unified workflow and enhancing productivity by connecting multiple systems, which is crucial for operational efficiency.
5. Mobile Support - scoring weight 15%
Mobile support assesses the software’s functionality and performance on mobile devices, including apps and mobile web versions. With increasing remote work and on-the-go usage, strong mobile support is critical to ensure users can access and utilize the software effectively, regardless of location.
How much does Tenfold cost
Tenfold: Top Call Center Software
4.65 / 5
There is no publicly available pricing information for Tenfold software. Interested users should contact the vendor directly to obtain detailed pricing and plan options.
What are the pros of Tenfold
- Integrates smoothly with major CRM systems like Salesforce, Microsoft Dynamics, and Zendesk.
- Automatically syncs call data and customer interactions in real time across platforms.
- Offers click-to-dial directly from CRM or integrated apps to speed up outbound calls.
- Includes built-in call analytics and reporting for monitoring agent performance.
- Supports multi-channel communication including voice, chat, and email for unified customer engagement.
What are the cons of Tenfold
- Complex feature set leads to a steep learning curve for new users.
- Integration inconsistencies with certain CRM platforms can cause data synchronization issues.
- Limited customization for specific workflows reduces flexibility for unique business needs.
- Delays in call data updates impact real-time analytics accuracy.
- Mobile app offers fewer features compared to desktop, limiting remote use.
What are the core features of Tenfold
Tenfold: Top Call Center Software
4.65 / 5
Tenfold offers a robust suite of tools designed to streamline call management and enhance customer interactions. The platform integrates seamlessly with CRM systems and telephony infrastructure, delivering real-time insights and automation that empower sales and support teams to work more efficiently and effectively.
- Call Recording automatically captures inbound and outbound calls for quality assurance and compliance without manual effort.
- Generate Location logs the geographic origin of calls to provide valuable context for targeting and analytics.
- Call Types classification enables categorization of calls by purpose such as sales or support, improving reporting and insights.
- Click-to-Call integrates with CRM and phone systems, allowing users to initiate calls directly from contact records, reducing dialing errors.
- Personalization surfaces detailed customer information during calls to tailor interactions and boost engagement.
- Information Locator aggregates prospect and customer data from multiple sources, giving agents instant access to relevant details.
- Record Prospect Data captures and updates critical CRM information during calls to maintain accurate records without extra input.
- Notes lets agents add contextual comments linked to contacts or opportunities for future reference.
- Sort Prospects prioritizes leads based on customizable criteria like engagement or demographics, helping focus sales efforts.
- Call Pop-Ups display customer information immediately when calls arrive, reducing hold times and improving first-call resolution.
- Call Analytics and Reporting delivers detailed metrics on call activity and agent performance for data-driven management.
- Multi-Channel Communication supports customer engagement via phone, email, and SMS, all tracked within the CRM.
- Disposition Codes allow tagging of calls with predefined outcomes to streamline follow-ups and pipeline management.
- Automatic Call Logging captures call metadata and links it to CRM records, eliminating manual data entry.
- Voicemail Drop enables agents to leave pre-recorded messages during outbound calls, improving outreach efficiency.
- Call Transfer and Conferencing facilitate smooth handoffs and collaboration among team members during calls.
- Mobile Access allows teams to use Tenfold’s calling and CRM features from smartphones and tablets.
- Screen Pop Customization lets organizations tailor on-call information displays to fit specific workflows.
- Contact Enrichment integrates third-party data to augment contact profiles with additional insights.
- Call Whispering and Barge-In provide supervisors tools to coach or intervene in live calls for improved training and outcomes.
- Automated Follow-Up Reminders trigger notifications based on call results or sales stages to ensure timely engagement.
- Call Routing intelligently directs calls to the appropriate agent or department using predefined rules.
- Integration with Dialers supports high-volume outbound campaigns with enhanced tracking and management.
- Security and Compliance features include encrypted call recordings and adherence to data protection regulations.
- Customizable Dashboards provide visual summaries of key performance indicators related to call and sales activity.
- API Access enables developers to create custom integrations and extend platform functionality.
- Automatic Lead Creation generates new leads when calls come from unknown numbers, preventing missed opportunities.
- Voice-to-Text Transcription converts call audio into searchable text for easier review.
- Multi-Language Support accommodates diverse teams and customers across global regions.
Benefits of using Tenfold
Tenfold offers a powerful set of features designed to enhance customer engagement and streamline contact center operations. This overview highlights key benefits that demonstrate how the platform improves efficiency, data accuracy, and overall customer experience for businesses integrating CRM and telephony systems.
- Seamless CRM and Telephony Integration: Tenfold synchronizes telephony with CRM platforms in real time, enabling automatic call logging and instant screen pops with customer details. This reduces manual errors and ensures agents have up-to-date information at their fingertips.
- Boosted Agent Productivity: By automating repetitive tasks like call documentation and data retrieval, agents can dedicate more time to meaningful conversations, cutting down administrative overhead and speeding up call handling.
- Actionable Call Analytics: Supervisors gain access to detailed insights on call volumes, agent performance, and customer trends, allowing data-driven decisions to optimize operations and improve service quality.
- Intelligent Call Routing: Calls are directed based on CRM data and agent availability, ensuring customers reach the right representative quickly, which reduces wait times and improves first-contact resolution.
- Multichannel Customer Engagement: Beyond voice calls, Tenfold integrates interactions across emails, chats, and other channels, giving a comprehensive view of customer communications in one platform.
- Customizable Workflows for Flexibility: Organizations can tailor call handling and CRM processes to match unique business requirements, enhancing adaptability while maintaining operational consistency.
- Consistent and Up-to-Date Data: Automatic syncing between telephony and CRM systems keeps customer records accurate and uniform, eliminating discrepancies that can hinder service quality.
- Enhanced Sales Effectiveness: Sales teams benefit from immediate access to customer history during calls, enabling personalized dialogues that drive engagement and increase conversion rates.
- Reduced Operational Complexity: Cloud-based deployment and straightforward integration minimize IT demands, allowing businesses to scale efficiently without heavy infrastructure investments.
Our expert take on Tenfold
In exploring the tenfold call tracking software review, I noticed how the platform excels at integrating CRM and telephony systems, which really streamlines workflows. This integration means I can access all relevant customer data and call analytics through a single interface, cutting down on manual input and boosting accuracy. For sales and contact center teams, this is a huge time-saver and helps focus efforts on meaningful customer engagement rather than juggling multiple tools.
The user-friendly design stood out to me as well. It simplifies what could otherwise be complex communication processes, and the automation features allow sales reps to concentrate on their conversations instead of administrative burdens. The real-time call analytics offer actionable insights that can directly influence team performance and customer interaction quality, a feature I find invaluable for driving results.
While assessing the best tenfold CRM integration features, I also considered the platform’s security and compliance. It adheres to important data protection standards, providing peace of mind when handling sensitive customer information. This aspect is non-negotiable for companies where confidentiality and regulatory compliance are priorities.
One thing I found worth mentioning is the pricing model, which might be a hurdle for smaller businesses or startups. The software’s power comes with a cost, and teams unfamiliar with integrated telephony and CRM might face a learning curve. Adequate onboarding and training are essential to fully unlock the platform’s potential, which is something I’d advise prospective users to plan for.
Additionally, if you’re interested in more options for managing your practice or business, I suggest checking out the most popular legal practice management softwares. This resource provides valuable comparisons and could complement your use of tenfold by addressing broader organizational needs.
What business types use Tenfold
- Financial services sector: Banks, credit unions, and insurance firms rely on Tenfold to boost call center efficiency by providing agents immediate access to customer information during calls. This integration speeds up service delivery and personalizes interactions, essential in trust-driven and fast-paced decision environments, making it a key example of companies benefiting from Tenfold integration.
- Healthcare providers: Medical groups, hospitals, and health insurers use Tenfold to synchronize call data with electronic health records and customer relationship management systems, ensuring accurate patient communication logs. This reduces administrative tasks and enhances follow-up care, aligning well with the needs of healthcare organizations.
- Technology and software companies: Firms with complex sales processes employ Tenfold to integrate call tracking with CRMs like Salesforce, enabling detailed monitoring of customer interactions. This insight supports optimized sales pipelines and improved retention, a vital factor for business industries that use Tenfold in the tech space.
- Retail and e-commerce businesses: Handling high call volumes, these companies benefit from Tenfold’s real-time analytics and reporting, which help resolve customer issues quickly and manage call center staffing efficiently, especially during peak seasons.
- Telecommunications providers: Internet, phone, and cable service companies adopt Tenfold to link telephony systems with CRMs, allowing service reps instant access to account details and the ability to update records live, thus shortening call times and boosting customer satisfaction.
- Professional services firms: Consulting and law firms utilize Tenfold to automatically log calls and connect them to client files, aiding compliance, billing, and project tracking. Those interested in the most popular legal billing softwares may find this integration particularly beneficial for managing client communications.
- Educational institutions and training organizations: Universities and online education providers use Tenfold to coordinate inquiries from prospective students and alumni by integrating call data with student information systems, streamlining outreach and follow-up efforts.
- Manufacturing companies: These companies leverage Tenfold to track communications across complex supply chains, ensuring that sales, support, and logistics teams share up-to-date information for faster issue resolution.
- Government agencies and public sector: Such organizations employ Tenfold to maintain transparency and accountability through reliable call tracking and detailed reporting, supporting regulatory compliance and service quality monitoring.
Best 5 alternatives to Tenfold
RingCentral Contact Center
3.9 / 5
The provided overview is sparse, yet it hints at RingCentral Contact Center being positioned as a dynamic solution for managing customer interactions. Even though the specifics are not elaborated, the narrative suggests that this platform is designed to streamline communication processes—an element highly relevant for businesses considering auto dialer software solutions. Its implied flexibility and agile framework resonate with organizations seeking scalable tools to support high-volume outreach. While definitive details remain absent from the source, the brief depiction leaves room for further exploration about its potential to integrate automated dialing functionalities seamlessly into broader contact center operations.
NICE inContact CXone
4.5 / 5
NICE inContact CXone stands out as a versatile cloud-based contact center platform that integrates multiple functionalities into one cohesive system. It streamlines customer interactions across various channels—such as voice, chat, email, and social media—ensuring that customers are connected with the most suitable agents quickly and efficiently. The platform supports flexible operations by enabling rapid agent deployment from any location, which is especially beneficial for remote or distributed teams. Additionally, CXone’s embedded AI and analytics tools help enhance customer experience while optimizing workforce performance and reducing costs associated with traditional contact center infrastructure.
Adversus Dialer
4 / 5
Adversus Dialer stands out as a powerful tool for organizations aiming to enhance outbound communication efficiency through its advanced predictive dialing system, which intelligently connects agents only to live calls, thereby reducing downtime and boosting productivity. The platform’s flexibility is notable, offering customizable dialing strategies and adaptable call handling settings tailored to meet the demands of diverse campaigns. Additionally, it streamlines workflows by enabling seamless lead imports, contact filtering, and automated triggers, ensuring agents prioritize the most promising leads. With integrated calendar synchronization and comprehensive real-time analytics, Adversus empowers managers to optimize scheduling and make data-driven decisions to elevate overall call center performance.
AVOXI
4.65 / 5
AVOXI overview: The available source does not offer specific details on AVOXI’s features, leaving its comprehensive description open to interpretation. Nonetheless, one can infer that AVOXI positions itself as a solution geared toward the communication needs of VoIP providers, hinting at an approach that aims to balance innovative functionality with everyday usability. This overview encourages prospective clients to look deeper into how such a product might align with the demanding requirements of modern voice communication services. While the particulars are currently sparse, its very mention underscores an intent to serve a market seeking reliable and adaptable VoIP solutions.
Zendesk
5 / 5
Zendesk offers a powerful, all-in-one solution for organizations aiming to enhance their customer support through an integrated omnichannel platform that consolidates interactions from email, chat, social media, and phone into a single interface. Its robust customization options allow businesses to modify ticket fields, automate their workflows, and build tailored dashboards, ensuring the software aligns perfectly with unique operational demands. Additionally, AI-driven automation boosts efficiency by managing routine tasks and prioritizing tickets, which helps increase both agent productivity and customer satisfaction. Designed for scalability and ease of use, Zendesk supports companies ranging from startups to large corporations while maintaining strong security and compliance standards suitable for diverse industries.
Frequently Asked Questions about Tenfold
Tenfold connects seamlessly with leading CRM platforms such as Salesforce, Microsoft Dynamics 365, Zendesk, and Oracle Service Cloud, providing unified access to customer information during calls.
Yes, it supports integration with various telephony platforms including Cisco, Avaya, Genesys, RingCentral, and Zoom Phone, allowing call data to sync directly with CRM systems for streamlined workflows.
Tenfold’s cloud-based design facilitates use across remote and hybrid teams by ensuring consistent communication tools and CRM access regardless of employee location.
By automating call logging, presenting real-time CRM data during calls, and improving call routing, Tenfold helps sales representatives concentrate on meaningful customer engagement and boost efficiency.
Integrating call details with CRM records allows service agents instant access to customer history, which speeds up issue resolution and raises service quality.
Tenfold delivers analytics on call volume, duration, agent performance, and CRM interactions, supporting management with actionable insights to optimize workflows and decision-making.
The platform employs encryption, secure API connections, and complies with data protection standards to ensure the safety of customer and call information.
While user-friendly, the initial setup and integration with telephony and CRM systems may necessitate technical knowledge or IT support to ensure a smooth deployment.
Tenfold offers configurable workflows and integrations, enabling businesses to adapt the platform to their unique sales or service processes within supported CRM and telephony environments.
Access is available through web browsers on desktops and laptops, with features that also work alongside mobile CRM applications depending on the CRM integration.
Demonstrations are typically arranged via sales consultations, and free trial availability varies, often provided upon request.
Related
Best Call Tracking Software for 2025
Best Call Center Software for 2025
Best Xima CCaaS Alternatives & Competitors for 2025
Best Bevatel Alternatives & Competitors for 2025
