Consolto Review 2025: Pricing, Features, Pros & Cons, Ratings & More

Consolto offers a unified platform that enhances customer interaction by integrating live chat, video calls, screen sharing, and co-browsing into a single interface. This approach helps businesses reduce response times and improve satisfaction by enabling immediate, direct communication through embedded chat widgets on their websites. The platform’s live chat software supports proactive engagement, allowing agents to initiate conversations based on visitor behavior.

Visual communication is a key aspect of Consolto’s customer engagement platform. Video chat lets agents and customers interact face-to-face without requiring extra software downloads, operating smoothly across various browsers and devices. Combined with screen sharing, this feature enables real-time troubleshooting and personalized assistance, while co-browsing allows agents to guide users through websites directly, improving clarity and speeding up problem resolution.

Additional functionalities focus on operational efficiency and data management. Consolto integrates customer contact forms, visitor tracking, and CRM synchronization to centralize customer profiles and interaction histories. This streamlining supports better follow-ups and tailored support. The platform also provides customization options to align chat tools with a company’s branding and user interface, making it adaptable to different business requirements.

As a cloud-based solution, Consolto eliminates the need for on-premises installation or maintenance, with updates managed by the provider. It ensures compatibility across desktop, tablet, and mobile devices, offering flexible access to customer support. Security measures include encrypted communications to protect sensitive information during interactions, adhering to standard web security protocols.

For companies weighing their options in communication software, it can be helpful to consider the broader technology ecosystem. Exploring a list of backup software may provide insights into complementary tools that ensure data safety alongside customer engagement platforms like Consolto.

There is no publicly available pricing information for Consolto software. Interested users should contact the vendor directly to obtain detailed pricing and plan options.

Information about the availability of free trials is also not provided publicly and should be confirmed with the vendor.

• Real-time video chat embedded directly on websites without extra software installation
• Multi-channel communication with video calls, chat, and screen sharing in one platform
• Easy-to-use interface requiring minimal training for both providers and users
• Built-in scheduling tools for direct appointment booking to improve lead conversion
• CRM integration to synchronize client data and communication history efficiently

• Few options for integrating with other software, limiting adaptability in diverse tech setups
• Basic customization capabilities for chat widgets and interface elements
• Mobile app offers reduced functionality compared to desktop, impacting support flexibility
• Video calls sometimes experience lag and connection problems during busy periods
• Analytics tools provide only simple metrics without advanced filtering or segmentation
• Multi-agent chat management features are limited, affecting scalability for larger teams

Consolto provides a comprehensive suite of communication tools designed to enhance customer interaction and streamline agent workflows. Its features support real-time engagement, customization, and efficient management of conversations across multiple channels.

• Pop-up Chat: Enables immediate real-time conversations with website visitors through a conveniently accessible chat window, boosting engagement and support speed.
• Notifications: Sends instant alerts for new messages or customer actions, ensuring agents respond promptly without missing interactions.
• In-App Messaging: Allows seamless message exchanges within the platform itself, removing the need for external communication tools.
• Customization: Offers options to tailor the chat widget’s look and behavior—including colors, greetings, and placement—to match brand identity.
• Conversation Archiving: Automatically stores all chat histories, making it easy to review past interactions for training or quality assurance.
• Lead Development: Captures visitor details during chats and integrates them into CRM workflows to support lead nurturing and sales processes.
• Customer Profiles: Aggregates interaction data and visitor information to build detailed profiles, helping agents personalize communication effectively.
• Screen Sharing: Facilitates sharing of screens between agents and customers during conversations, aiding in troubleshooting and product demonstrations.
• Live Chat: Supports instant messaging for real-time support and sales communication directly on websites.
• Scheduling: Enables booking meetings within the platform, simplifying coordination between clients and agents.
• Recording: Provides the ability to record video calls and meetings for later review or training purposes.
• One-Click Join: Allows participants to enter scheduled sessions effortlessly with a single click, enhancing the user experience.
• Browser Application: Operates entirely in a web browser, requiring no installation and allowing access from any device with internet connectivity.
• Multi-Channel Communication: Centralizes various communication channels within a single interface for better interaction management.
• Video Chat Integration: Incorporates video chat functionality to support face-to-face conversations, building trust and clarity.
• File Sharing: Enables users to exchange documents, images, and other files during chats or meetings.
• Real-Time Visitor Monitoring: Tracks website visitors as they browse, allowing agents to engage proactively based on visitor activity.
• Automated Chat Invitations: Triggers chat invitations automatically based on visitor behavior or predefined criteria, increasing engagement opportunities.
• Mobile Compatibility: Ensures full functionality on mobile devices thanks to its browser-based design, enabling communication on the move.
• Multi-User Management: Supports multiple agents with role-based permissions, facilitating team collaboration and secure access control.
• Integration with CRM Systems: Synchronizes customer data by integrating with CRM tools, streamlining workflows and information consistency.
• Analytics and Reporting: Offers detailed insights into chat volumes, agent performance, and customer satisfaction through comprehensive reports.
• Customizable Chat Triggers: Allows configuration of triggers to start chats or display messages based on visitor actions or timing.
• Language Support: Supports multiple languages, enabling communication with a diverse, international audience.
• Secure Communication: Uses encryption and security protocols to protect all interactions and data transfers.
• Offline Messaging: Lets visitors leave messages when agents are unavailable, ensuring no inquiries go unanswered.
• Queue Management: Efficiently handles multiple incoming chat requests by queuing and distributing them among available agents.
• Customizable Chatbots: Integrates chatbots to automate initial conversations and provide instant answers to frequent questions.
• Multi-Language Translations: Includes real-time translation features to facilitate communication across different languages.
• API Access: Provides developer access to extend platform capabilities or integrate with other software solutions.

Consolto offers a robust set of features designed to elevate how businesses communicate and engage with their customers. Below is a clear breakdown of key benefits that highlight why Consolto stands out as an effective solution for companies aiming to improve client interaction and operational efficiency.

• Instant Video and Audio Communication: Consolto allows businesses to initiate real-time video and audio calls directly from their websites, eliminating the need for extra software or plugins. This immediacy helps capture customer attention and fosters more personal engagement.
• Integrated Multi-Modal Chat: Alongside voice and video, Consolto supports seamless text chat, offering customers flexible ways to communicate based on their preferences. This blended approach ensures inclusivity and enhances overall responsiveness.
• Efficient Client Queue Management: The platform’s queue system organizes incoming customer requests effectively, reducing wait times and optimizing how support teams handle multiple interactions simultaneously.
• Customizable Communication Widgets: Consolto’s widgets can be tailored to fit the branding and design of any website, providing a cohesive and professional user experience that aligns with a company’s identity.
• Lead Capture and Qualification Tools: During conversations, Consolto helps gather and assess lead information, allowing businesses to prioritize high-value prospects and focus sales efforts more strategically.
• CRM Integration for Streamlined Workflows: The software connects with popular CRM systems, ensuring that customer data flows smoothly between platforms and enabling more efficient relationship management.
• Mobile-Optimized Interface: Designed for use on mobile devices, Consolto lets both businesses and clients maintain communication on the move, supporting flexibility and accessibility.
• Real-Time Alerts and Notifications: Automated notifications notify users instantly about incoming calls or messages, preventing missed opportunities and enabling timely responses.
• Strong Privacy and Security Measures: Consolto incorporates industry-standard security protocols to safeguard customer data and maintain secure communication channels, critical for trust and compliance.

When I tested Consolto live chat software review features, I was impressed by the platform’s integration of real-time communication tools like live chat, video calls, and co-browsing. These elements work smoothly together, making customer interactions more immediate and personalized. From my experience, this setup can really boost satisfaction and conversion rates because it feels natural and responsive.

The technical side also stands out to me. Consolto’s ease of integration with existing websites and CRM systems means I didn’t have to wrestle with complicated setups. The minimal setup time allowed me to quickly deploy the software without needing extensive IT support, which is a huge advantage for smaller teams or startups wanting to adopt advanced customer engagement tools efficiently.

One thing I appreciate about the best features of Consolto platform is the customization options. Being able to tailor chat and video widgets to reflect a company’s branding helps maintain a consistent image across all customer touchpoints. Still, I noticed there’s room to expand these options for enterprises with more complex branding needs, especially regarding advanced theming.

Pricing-wise, Consolto offers competitive tiers that fit various business sizes, which I find appealing. This makes it accessible whether you’re running a startup or a more established company. The all-in-one nature of their communication tools reduces the hassle and cost of managing multiple subscriptions. If you’re also considering financial management software for your business, you might want to check out this article on what software to use for bookkeeping to complement your tech stack effectively.

While customer support and documentation are strong points, making onboarding and ongoing use smoother, I did notice that the analytics features might fall short for businesses needing deep, customizable reporting. This is something to keep in mind if your company demands advanced insights, as you may need supplementary tools to get the full picture of customer behavior.

• Real Estate Agencies: Consolto empowers agents to conduct virtual tours and remote consultations, expanding reach beyond local markets and accelerating buyer decision-making with real-time video tools.
• E-commerce Businesses: By embedding video calls and live chat on their websites, these companies enhance personalized service, delivering instant product demos and tailored advice that boost conversion rates and minimize cart abandonment.
• Professional Services Firms: Legal, financial, and consulting firms rely on Consolto’s encrypted communication to uphold confidentiality while offering seamless client consultations and support.
• Healthcare Providers: Smaller clinics and telemedicine practices use Consolto for non-emergency video consultations, facilitating remote patient engagement and scheduling without sacrificing professional care standards.
• Educational Institutions and Tutors: Interactive screen sharing and real-time feedback tools help educators engage students effectively in virtual classrooms and one-on-one sessions.
• Customer Support Centers: Across industries, support teams leverage video interaction to quickly resolve issues, reducing misunderstandings and boosting satisfaction, especially in tech and service sectors.
• Marketing Agencies and Sales Teams: Personalized live demos and dynamic presentations via video enable more impactful client interactions, fostering stronger relationships before deal closure.
• Automotive Industry: Car dealerships employ Consolto for virtual vehicle tours and consultations, enhancing customer engagement during online research and remote negotiations.
• Nonprofit Organizations: Real-time video meetings and messaging improve coordination among volunteers and increase transparency with donors, crucial for sustaining trust and ongoing support.

These businesses that benefit from Consolto illustrate its adaptability to diverse communication challenges, improving customer engagement and operational efficiency. For companies considering integration with other tools, examining popular billing softwares can offer insights into complementary solutions that streamline workflows alongside Consolto’s platform.